Microsoft_Premier_Support_FY17_Redacted_J A.pdf

JUSTIFICATION FOR OTHER THAN FULL AND OPEN COMPETITION > SAT

Brand Name

Microsoft Premier FY17

XXXXXXXXXXXX

FOR OFFICIAL USE ONLY

PROCUREMENT SENSITIVE

SOURCE SELECTION SENSITIVE

REFERENCES:

• In accordance with FAR Subpart 6.3, the contracting agency is required to prepare a brand name justification using the format at FAR 6.303-2, as provided below.

DOCUMENTATION:

(1) Identification of the agency and the contracting activity.

Requiring Activity

DFAS-XXXXXXXXX

Attn: XXXXXXXXX 8899 East 56th Street Indianapolis, IN 46249 DoDAAC: HQ0358

Contracting Activity DFAS Columbus Contract Services Directorate Building 21, Room 2B218 3990 E. Broad St.

Columbus, OH 43213-1152

(2) Nature and/or description of the action being approved.

The purpose of this document is to obtain necessary approvals for a brand name acquisition in accordance with FAR 6.302-1(c) and FAR 6.303. Competition is limited to authorized sellers and distributors nd no other supplies or services will satisfy agency requirements.The software support needed is essential to the Government’s requirements and market research indicates other companies’ similar products cannot meet the needs of DFAS.

The procurement strategy is to issue an open market Request for Quote through FedBizOpps in accordance with FAR 13.5, Test Program for Commercial Items/ the Services Reform Act of 2003.

(3) A description of the supplies or services required to meet the agency’s needs (including the estimated value).

The current requirement is for a renewal of Microsoft support services for the DFAS Infrastructure Engineering Division – Platform team. The Engineering Platform team is responsible for setting standards, developing new architectures and testing new equipment across all DFAS locations. The period of performance will be 12 December 2016 through 11 December 2017. This requirement supports Microsoft operating systems and MS Office products, which are Department of Defense (DoD) standards used throughout the agency.

Microsoft Premier Support (MPS) is a “Pre-Packaged” firm fixed price service. MPS for the Enterprise is designed to help large enterprise customers to successfully develop, deploy, and manage business systems built around a broad range

SOURCE SELECTION SENSITIVE

of high-quality Microsoft solutions for the server and the desktop. It provides a proactive account managed relationship, personalized technical services and fast, expert resolution of technical issues for all Microsoft products any time of the day or night. Premier Support provides a comprehensive suite of services focusing on the following key areas of customer needs:

Service Delivery Management –an assigned Microsoft resource (“Services Resource”) to help build and maintain the service improvement roadmap with Customer management and service delivery staff and help Customer plan the specific Services to meet Customer’s business requirements. Services Delivery Management may also be referred to as Support Account Management.

• Support Assistance – provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for advisory assistance, development and deployment issues.

• Designated Support Engineering – provides product specific support direct from a Microsoft professional on a part-time or full-time basis.

• Workshops and Events – intended to help Customer prevent problems, increase system availability, and create solutions based on Microsoft technologies.

• Information Services – provides Customer’s staff with the latest knowledge and information on Microsoft technologies intended to enhance Customer’s in-house support capabilities.

• Problem Resolution – Support provides assistance for problems with specific symptoms encountered while using currently supported Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products.

The estimated total cost of this acquisition is: XXXXXXXXXXXXXX

Base Year: XXXXXX Period of Performance: December 12, 2016 through December 11, 2017 Option Year 1: XXXXXX Period of Performance: December 12, 2017 through December 11, 2018 Option Year 2: XXXXXX Period of Performance: December 12, 2018 through December 11, 2019 Option Year 3: XXXXXX Period of Performance: December 12, 2019 through December 11, 2020

(4) An identification of the statutory authority permitting other than full and open competition.

10 U.S.C. 2304(c) authorizes the Department of Defense (DoD) to contract without full and open competition under certain circumstances. For this acquisition, other than full and open competition is permitted per FAR 6.302-1 as only one responsible source and no other supplies or services will satisfy the agency requirements.

(5) A demonstration that the proposed contractor’s unique qualifications or the nature of the acquisition requires use of the authority cited.

MPS services is an integrated offering performed and sold only by Microsoft Corporation or its affiliates and licensed resellers.

Microsoft software is built from Microsoft proprietary code. DFAS, as well as DoD, utilizes Microsoft as its operating system. The base imaged used for all DFAS DMI issued computers contain the Microsoft operating system and Microsoft office suite. DFAS requires technical support for this software and other Microsoft software it utilizes. To perform the

SOURCE SELECTION SENSITIVE

service required technical support representatives must have access to Microsoft code and proprietary tools, all of which are copyrighted to Microsoft. Such technical support is not available through third party service providers. Microsoft and its authorized partners are the only providers of the required tools and support for Microsoft software currently licensed to DFAS throughout all DFAS locations. MPS will also include support for DFAS messaging, which is an all-Microsoft environment, and as such, a certified Microsoft Services Alliance Support Engineer is necessary to provide the requisite Microsoft technical knowledge required to maintain this environment. Consequently, in accordance with FAR 6.302-1, no other type of supplies or services will satisfy agency requirements.

(6) A description of efforts made to ensure that offers are solicited from as many potential sources as is practicable, including whether a notice was or will be publicized as required by Subpart 5.2 and, if not, which exception under 5.202 applies.

An open market Request for Quote (RFQ) will be issued through FedBizOpps in accordance with FAR 13.5, Test Program for Commercial Items.

(7) A determination by the contracting officer that the anticipated cost to the Government will be fair and reasonable.

By issuing an open market procurement to Microsoft and its authorized providers, the expectation is to obtain a competitive quote as well as a quote directly from Microsoft.

In determining a fair and reasonable price, the Contracting Officer will evaluate a more detailed breakdown from a formal Independent Government Cost Estimate (IGCE). The detailed estimate will provide the cost of individual service items identified above. Additionally, price comparisons will also be accomplished from as many other sources as possible, including commercially as well as any Government-Wide Acquisition Contracts (GWAC).

These products are available from multiple authorized resellers. Based on market research, it is anticipated that open market pricing will be fair and reasonable.

Leveraging DFAS’ current use of the Manufacturers product and services, along with open market price comparison, the contracting officer is confident in obtaining the best value for DFAS.

(8) A description of the market research conducted (see Part 10) and the results or a statement of the reason market research was not conducted.

Availability and pricing information was sought from:

Base Year Opt 1 Opt 2 Opt 3 Total

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Market research was conducted for the purpose of seeking as many potential sources as possible, determining the most appropriate way to procure this effort, and obtain pricing. Although Microsoft is the sole holder of the rights to access http://www.arnet.gov/far/current/html/Subpart%205_2.html#wp1107980 http://www.arnet.gov/far/current/html/Subpart%205_2.html#wp1107990 http://www.arnet.gov/far/current/html/FARTOCP10.html#wp266706

SOURCE SELECTION SENSITIVE

the code and software, it licenses authorized providers who can act as prime for this support with Microsoft as the sub-contractor. An RFQ will be posted on FedBizOpps in accordance with FAR 13.5, Test Program for Commercial Items.

Competition will be sought among all authorized resellers for the best possible pricing.

(9) Any other facts supporting the use of other than full and open competition, such as:

Nothing to add to this section that has not already been articulated within this justification document.

(10) A listing of the sources, if any, that expressed, in writing, an interest in the acquisition.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.

(11) A statement of the actions, if any, the agency may take to remove or overcome any barriers to competition before any subsequent acquisition for the supplies or services required.

This solicitation will be publicized in accordance with FAR Part 5.2 in the interest of locating additional sources.

SOURCE SELECTION SENSITIVE

CERTIFICATION

I certify that the facts and representations under my cognizance which are included in this justification and which form a basis for this justification are complete and accurate.

Requiring Activity/Program Management Office Certification

Printed Name:__XXXXXXXXXXXXX_______

Title XXXXXXXXXXXX Org. Code ___XXXXXXXXXXXXXXX_______

Signature XXXXXXXXXXX Phone XXXXXXXXX Date_XXXXXX_

Contracting Officer Certification I hereby determine that the anticipated cost for this contract action will be fair and reasonable. I certify that this J&A is accurate and complete to the best of my knowledge and belief.

Printed Name:

Title XXXXXXXXXX Organization Code XXXXXXXXXXXX

Signature__XXXXXXXXXXXX_____ Phone XXXXXXXXX Date_XXXXXX__

REVIEW FOR LEGAL SUFFICIENCY

Printed Name __XXXXXXXXXXXXXXXX______________________

Title _XXXXXXXXXXX______ Organization Code __XXXXXXXXXX____

Signature__XXXXXXXXXX_____ Phone __XXXXXXXXX_____Date_XXXXXX__

APPROVAL

Activity Competition Advocate ($650,000 - $12,500,000)

Printed Name __XXXXXXXXXXXXXX________________________

Title __XXXXXXXXXXXXXX_________ Organization Code __XXXXXXXX_____

Signature_XXXXXXXXXXX_____ Phone _XXXXXXXXXX_____Date_XXXXXXX__