Attachment_0001 __Persian-Farsi_PWS.docx

PERFORMANCE WORK STATEMENT

PERSIAN-FARSI FOREIGN LANGUAGE INSTRUCTION SERVICES

PART 1

GENERAL INFORMATION

1.1. Introduction. This contract is for non-personal services. It does not create employment rights with the U.S. Government whether actual, inherent, or implied. By agreeing to perform the services described in these specifications, the Contractor acknowledges that he/she is not, and will not become an employee of the U.S. Government. The Contractor further agrees that he/she will not bring any cause of action in any forum claiming that he/she has become an employee of the U.S. Government.

1.1.2. This contract is a “non-personal services” contract as defined in FAR 37.101. It is therefore understood and agreed that the Contractor or the Contractor’s subcontractor:

1.1.3. Shall perform the services specified herein as an independent Contractor, not as an employee of the Government.

1.1.4. Shall manage and administer the work required and bear sole responsibility for complying with and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract.

1.1.5. Shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified.

1.1.6. Shall, pursuant to the government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives.

1.2. Background. The mission of the PLTCE, as defined by the Deputy Secretary of Defense, is to “…provide flexible language training to US personnel while offering English and strategic language instruction and expertise for NATO Allies and worldwide partners…” (06/01/2007). Instruction is primarily conducted at advanced proficiency levels (Levels 2+ through level 4); however, ab initio, beginning-, and intermediate-level courses (Levels 0 – 2) will also be conducted. The proficiency levels cited are defined in the U.S. Government Interagency Language Roundtable (ILR) skill level descriptions, available under http://www.govtilr.org. Overall, PLTCE offers initial-acquisition, intermediate, advanced and specialized classroom instruction in approximately ten languages and dialects for approximately 400 U.S., NATO/PfP military and civilian linguists each year. NATO proficiency level descriptions (STANAG 6001, 4th edition) can be found at: http://www.natobilc.org/STANAG6001.html.

1.3. Objective. The Contractor shall provide the necessary non-personal services and management required to develop course materials, conduct classes, and provide other instructional work to develop and improve the language proficiency of students at the Partner Language Training Center Europe (PLTCE). See paragraphs below for specifics.

1.4. Scope.

1.4.1. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services necessary to perform program assistance services as outlined in this performance work statement, except for those items specified as Government-furnished property and services.

1.4.2. The Contractor shall not make any determinations of Federal program priorities for budget requests, nor budget policy, guidance and strategy as these are considered Inherently Governmental Functions under Federal Acquisition Regulation (FAR) Part 7.5. The Contractor is prohibited from providing direction to another contractor or performing any Inherently Governmental Functions under this contract.

1.5. Period of Performance. The contract performance period consists of three periods (a base period and two subsequent one year optional periods if they are exercised). The Contractor shall conduct 35-weeks of courses each year. Each course is usually five calendar weeks in length. A draft fiscal year 2017 (FY17) academic schedule is provided at Attachment 4 for planning and pricing purposes. This schedule is subject to change at any time at no additional cost to the Government.

1.6. Performance Location and Hours.

1.6.1. Primary place of performance is the George C Marshall Center/PLTCE, Breitenauerstr 16 or Gernackerstr 2, 82467 Garmisch-Partenkirschen, Germany. Working spaces and all necessary office equipment will be provided by the Government.

1.6.2. Normal Government duty hours at PTLCE are from 0800-1700, Monday through Friday, excluding U.S. Federal holidays. Contractor access will be provided during this time period. The Contractor shall provide 30 hours of intensive target language instruction a week, for as much as 6 contact hours a day. Instruction shall be performed from 0840 to 1550 Monday – Friday, except on recognized U.S. holidays. Depending on class size and the number of instructors available in a given language, instructors may be required to teach less than 6 contact hours a day. Class size will typically range from 1-6 students. In those instances, the Contractor shall perform services delineated in paragraph 5.1.2. as directed by the Contracting Officer’s Representative (COR). The instructor may also be required to teach tutorial hours to students on an as needed basis. Tutorial hours will be outside of the regular 30 hours. Tutorial hours shall not exceed 30 hours per contract performance period.

1.6.3. Substitution of Key Personnel

1.6.1. Key Personnel. The Contractor shall notify the Contracting Officer prior to making any changes in personnel assigned to key positions. The key position is defined as: Persian-Farsi Language Instructor.

1.6.2. During the first ninety (90) calendar days of performance, the Contractor shall make no substitutions of key personnel unless illness, death, or termination of employment necessitates the substitution. After the initial ninety (90) calendar day period, the Contractor may propose substitutions. The Contractor shall provide a suitable substitute for all periods of time that the Contractor is unable to perform the services. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. The Contractor shall, prior to making any substitution permanent, demonstrate to the satisfaction of the Contracting Officer that the qualifications of the proposed substitute personnel are equal to or better than the qualifications of the personnel originally identified for the position. The Contracting Officer will notify the Contractor within 15 calendar days after receipt of all required information of the decision on proposed substitutions.

1.6.3. Unplanned Absences. For emergency absences, the Contractor shall notify the COR immediately on the day of absence.

1.6.4. Planned Absences. Proposed substitute(s) credentials (resume) shall be provided to the Contracting Officer at least six weeks prior to an anticipated absence.

1.6.5. The Contractor shall ensure there is no degradation of services to the Government as a result of personnel absences or substitutions. The Contractor will not be paid for any gaps in services performed under this contract. Failure to arrange for a qualified substitute in a timely manner may be considered breach of contract.

1.7.0. General Terms and Conditions.

1.7. Standards of Conduct.

1.7.1. The contractor shall present a neat, well-groomed, professional appearance at all times. Wearing of denim jeans is not permitted, unless otherwise approved by the Contracting Officer’s Representative (COR).

1.7.2. The contractor shall conduct himself/herself in an efficient and professional manner consistent with GCMC business standards. The contractor shall interact with the GCMC staff in a courteous, polite, and professional manner at all times.

1.7.3. Alcohol/Drug use in the workplace will not be tolerated. Any contractor found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include termination of this contract.

1.7.4. The Contractor shall immediately remove from the site any individual whose continued employment is deemed by the Contracting Officer to be contrary to the public interest or inconsistent with the best interests of National Security. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The Government shall not reimburse the Contractor for any expenses associated with the removal of personnel.

1.7.5. Identification of Contractor Employees.

1.7.5.1. The contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee. The GCMC may provide an identification badge for contractors that do not have this capability.

1.7.5.2. Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.7.6. Answering Telephones. Contractor personnel shall identify themselves as a contractor employee when answering Government telephones.

1.7.7. Utilizing Electronic Mail. When contractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), and identify themselves clearly as a contractor or contractor personnel.

1.8. Physical Security. The contractor shall safeguard all Government property in the work area. All offices, buildings, equipment, and materiel shall be secured when not occupied.

1.8.1. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to him/her by the Government are neither lost, misplaced, nor used by unauthorized personnel. The contractor shall report the loss of key(s) as soon as the loss is discovered, but in any event, not later than the Government’s next scheduled workday.

1.9. Installation Access. The contractor will be authorized and shall obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne Garmisch, from the local U.S. Army Garrison-Garmisch Administrative Office. Failure on the part of the contractor to maintain currency of the Installation Pass will be considered sufficient grounds for the Government to terminate the contract prior to its normal expiration.

1.9.1. In order to be able to obtain the Installation Pass, the contractor shall submit a Polizeiliches Führungszeugnis (Police Good Conduct Certificate) to the COR annually, except DoD issued CAC card holders or those with SOFA status.

1.9.1.1. Additional background checks may be conducted by the Government in order to receive an Installation Pass. Failure to qualify for an Installation Pass will terminate the contract.

1.9.1.2. If a potential vendor (individual) is not a German citizen or has not resided in Germany for 12 months, he/she must submit, as part of the bid proposal, the equivalent of the Police Good Conduct Certificate translated into English and notarized. Bids received without such documentation will not be considered.

1.9.2. The contractor must possess and present the following identification and permits as indicated:

1.9.2.1. German citizens: a clear copy of their Ausweis (German ID Card) or passport showing their picture and full name.

1.9.2.2. Citizens of the European Union (EU) – member countries other than Germany: a clear copy of their Aufenhaltsgenehmigung (Residence Permit).

1.9.2.3. Non-U.S.-ID Cardholders and other citizens of non-EU-member countries: a clear copy of their Arbeitserlaubnis (German Work Permit) and country ID card or passport showing their picture, full name, country of issue, and nationality.

1.9.2.4. U.S. ID Cardholders: a clear copy of the front of their ID Card. U.S.-ID cardholders do not need an Aufenthaltsgenehmigung or Arbeitserlaubnis.

1.10. Contractor Training. Per the COR’s direction, the contractor shall attend annual Government furnished training in the Sexual Harassment and Assault Response Program (SHARP) and other potential topics or systems deemed necessary during the performance of this contract such as Suicide Awareness & Prevention, Regional Center Persons Activity Management System (RCPAMS), and Information Assurance (IA) training. The training is anticipated to be no more than four hours per session and will be provided during normal working hours. Any contractor behavior deviating from standards taught in the courses may be grounds for termination of the contract.

1.11. Logistical Support.

1.11.1. The Contractor shall provide logistical support such as housing, transportation, meals, and incidentals for any Contractor employees performing under this contract.

1.11.2. Contractor personnel will not have PX and Commissary privileges in association with this contract. The Contractor shall not request that students purchase items for him/her from those facilities.

1.12. Data Rights. The Government has unlimited rights to all documents/material produced under this contract.

1.12.1. All documents and materials, to include the source codes of any software, produced under this contract shall be Government-owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used for or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.12.2. Reproduction of PLTCE produced training materials. The materials described in paragraph 6.5. above may be cited, referenced, or reproduced in part or whole by the Contractor for professional, educational, or other non-commercial purposes with the concurrence of the Director of PLTCE, and on the condition that such citation, reference, or reproduction acknowledges PLTCE as the source and that the Contractor does not use Government time, equipment, or supplies for such reproduction of materials.

1.12.3. Copyright Considerations. See Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.227-7020, Rights in Special Works (http://www.acq.osd.mil/dpap/dars/dfars/html/r20110916/252227.htm#252.227-7020).

1.13. Contracting Officer Representative (COR). The Government will identify a COR by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.14. Quality Control Plan (QCP). The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.15. Quality Assurance. The role of the Government in quality assurance is to ensure contract standards are achieved. The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the PWS. It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary. The Government will monitor the contractor's performance under this contract using the surveillance methods identified in the QASP. The contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government.

1.15.1. Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Attachment 1 of the PWS.

1.15.2. Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. For fixed price contracts, the Government pays for results only. In this case, failure to meet a standard or meet any other contractual requirement constitutes breach of contract. The Government is entitled to consideration from the Contractor for failure to meet contract requirements. A sample COR Consideration (Deduction) Worksheet may be found at Attachment 3.

1.15.3. Roles and Responsibilities of Participating Government Officials.

1.15.3.1. The Contracting Officer’s Representative (COR) will be responsible for monitoring, assessing, recording, and reporting on the technical performance of the contractor on a day-to-day basis. The COR will have primary responsibility for completing “Quality Assurance Surveillance Forms” to document their inspection and evaluation of the contractor’s work performance.

1.15.3.2. The Contracting Officer or designee has overall responsibility for evaluating the contractor’s performance. The Contracting Officer will review the COR’s evaluation of the contractor’s performance.

1.15.3.3. The PLTCE Strategic Languages Department Chair will serve as the COR for this contract.

1.16. Substitutes. The Contractor shall advise the COR of anticipated absences, for any reason, as far in advance as possible. For emergency absences of one day or less, the Contractor must notify the COR no later than 0815 on the day of absence.

1.16.1. The Contractor shall provide and compensate a suitable and acceptable substitute for all periods of time that the Contractor is unable to perform the services.

1.16.2. All substitutes must be approved in advance by the Contracting Officer. The substitute must have comparable credentials to those of the Contractor. Substitutes shall have no claim whatsoever against the Government for services rendered and compensation shall be considered a business relationship between the Contractor and the chosen substitute. Failure to arrange for a qualified substitute in a timely manner may be considered breach of contract.

1.16.3. Proposed substitute’s credentials (resume) must be provided to the COR at least six weeks prior to anticipated absence. Credentials of the proposed substitute shall address the following areas:

- Target language and English proficiency (how, when acquired).

- Education (degrees, major subjects)

- Teaching experience (what was taught, for how long, target audience, number of contact hours)

- Experience in developing instructional/test materials

- Life/work experience in target language country (number of years after age 18)

- References / letters of recommendation/ performance appraisals

- Police Good Conduct Certificate (Polizeiliches Führungszeugnis) for German citizens or those residing in Germany at least 12 months. If the proposed substitute is not a German citizen – the equivalent of the Police Good Conduct Certificate translated into English and notarized.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. The total contractor organization or a separate entity of it; such as an affiliate or employee.

2.1.2. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.3. Contracting officer’s representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract. When key personnel are used as an evaluation factor, an offer may be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Performance Work Statement (PWS). A description of the required results in clear, specific, and objective terms with measurable outcomes.

2.1.8. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.9. Quality Assurance. The various functions, including inspection, performed by the Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.10. Quality Assurance Surveillance Plan (QASP). A plan describing how the Government will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

2.1.11. Quality Control (QC). Tasks performed by the contractor to improve the quality of the organization’s output.

2.1.12. Shall. Imperative.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.12. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

PART 3

GOVERNMENT FURNISHED EQUIPMENT (GFE), GOVERNMENT FURNISHED PROPERTY (GFP), AND GOVERNMENT FURNISHED SERVICES (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide routine custodial services, refuse collection, and health and safety controls as required and in accordance with existing regulations and procedures common to the organization and its Government buildings.

3.2 Facilities: The Government will provide classrooms, language and computer laboratories and/or suitable rooms for conducting instruction in the building or other suitable locations should a move be required during the period of the contract. Routine maintenance will remain the responsibility of the Government.

3.3 Utilities: The Government will provide electrical power in the facility for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the work day.

3.4 Equipment: The Government will provide access to desktop computer systems capable of interacting with the Marshall Center automation infrastructure. Additionally, the Government will provide access to copiers, printers, lighting, and audio equipment. The Government will not provide access to Marshall Center-hosted Wifi.

3.5 Materials: The Government will provide consumable products such as office supplies and paper.

3.6. Common Access Cards (CAC): The Government will provide Installation Passes/Common Access Cards (CAC). The COR will facilitate issuance with the local Installation Access office. Note: CACs are Government property and shall be accounted for.

3.7. For all issued GFP for this contract, the Contractor shall submit a property management plan to the COR that addresses the requirements as listed in FAR Clause 52.245-1, Government Property, within 30 days of contract award. Contractor shall ensure GFP is maintained in accordance with AR 735-5, Policies and Procedures for Property Accountability, in addition to the aforementioned clause.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Materials. The Contractor shall provide necessary curricula, textbooks, and related teaching materials.

4.3. Equipment. The Contractors shall provide his/her own computers and printers.

4.3. Common Access Cards (CAC): The contractor shall provide the following information: Last, First Middle Name, Person identifier (SSN, FIN, or TIN), date of birth, primary email (this email will used to contact the individual) to the COR with 15 business days after award. The contractor shall provide a CAC log within the first 15 business days after contract award and within 5 business days after changes have been made. The COR will provide the format and content.

PART 5

SPECIFIC TASKS

5.0. Non-Personal Services Statement. Contractor employees performing services under this order shall be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management shall ensure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees shall perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

5.1. Specific Tasks. The Contractor shall provide all labor and materials necessary to perform the language instruction services required by the contract. The Contractor shall use available educational technology resources to facilitate and enhance instruction. This includes but is not limited to the preparation of computer and Internet based documentation and training materials and other tasks as outlined in this performance work statement (PWS). The Contractor should also be familiar with use of the SmartBoard equipment and be able to integrate its use into daily language instruction. The Contractor, however, shall not use educational technology as a substitute for interactive, face-to-face engagement with language learners.

5.1.1. Instructional Tasks.

5.1.1.1. The Contractor shall conduct foreign language instruction and other related services as outlined in this PWS. The language instruction shall reflect current usage of the language in the target language country. Thus, students shall be exposed to dialects, slang expressions and specialized terminology (e.g. military/security, political, economic, scientific/technological, culture and social, geography: physical, political, and economic.). The topic of “culture” shall be treated as it contributes to proper understanding of a text or message and as it becomes critical in the ability to effectively transmit a message and to interact appropriately with native speakers. Learning materials shall be derived from current and authentic sources and from all media (printed, audio, visual, electronic, etc.). The focus is on communicative competence using functional, task-based language and activities although some explicit treatment of grammar and vocabulary might be required. The instruction shall include oral communication, pronunciation, structure, listening and reading comprehension, writing, as well as special skills development such as gisting, translation, interpretation and transcription.

5.1.1.2. The Contractor shall include material that addresses various aspects of the society where the target language is spoken (e.g. military and security, economic and political, scientific and technological, culture and social, and geography: physical, political, and economic).

5.1.2. Work Breakdown Structure.

5.1.2.1. Perform Class Preparation Activities. The Contractor shall perform the following tasks to prepare for classroom instruction: Prepare a syllabus, select appropriate materials addressing the major topical areas listed in paragraph 5.1.1.2. above (military/security, political, etc.), determine media to be used (audio, video, Internet, etc.), select activities to develop proficiency/skills, develop exercises/activities to meet proficiency development needs, develop quizzes/tests to monitor student progress.

5.1.2.2. The Contractor shall present his/her syllabus to the COR upon arrival at the PLTCE.

5.1.2.3. Within five working days of reporting on-site at the GCMC, the Contractor will be provided training/guidance on the Interagency Language Roundtable (ILR) skill level descriptions and the user agencies’ “Final Learning Objectives” (FLO). The training is anticipated to be no more than four hours. Most of the training will be in the form of written guidance.

5.1.2.4. The Contractor shall post a weekly schedule NLT 0830 on the Monday of each week. The schedule shall reflect, as a minimum, activities to be conducted and sources used during each instructional period.

5.1.2.5. On the first day of class, the Contractor shall conduct a student needs analysis to identify each student’s strengths/weaknesses, special requests/needs. During the first week, the Contractor shall refine the needs analysis and on Friday provide the COR with a written report for each student and a plan for dealing with the findings.

5.1.3. Perform Instructional Activities.

5.1.3.1. The Contractor shall conduct daily lessons, minimally six, 50-minute periods per day.

5.1.3.2. The Contractor shall assign homework on a daily basis that is tailored to the needs of each student.

5.1.3.3. The Contractor shall provide feedback on completed homework assignments, identifying problem areas and conducting immediate remediation. Students who fail to complete assignments or do so carelessly shall be reported to the COR or his designated representative, normally the Military Language Instructor (MLI).

5.1.3.4. The Contractor shall counsel students on academic progress.

5.1.3.5. The Contractor shall communicate problems with students to the COR/MLI in a timely manner, i.e. on the day the problem first arises (e.g., student tardiness, disruptive behavior, absence).

5.1.3.6. The Contractor shall provide tutorials as needed or requested by students before/after the six periods each day.

5.1.3.7. The Contractor shall provide suitable out-of-class activities for classes. The Contractor shall inform the COR of location and planned activities during these outings at least two days in advance.

5.1.3.8. The Contractor shall prepare all teaching materials prior to beginning of class. At no time should teaching materials be prepared during teaching hours.

5.1.4. Perform other academic duties.

5.1.4.1. The Contractor shall provide limited translation/interpretation services for the COR and the Director of PLTCE on class-related subjects. This support may consist of short (2 pages or less) translations and/or brief (less than 30 minutes), informal consecutive interpretation. Both translation and interpretation support will be coordinated within the 30-weekly hours identified in paragraph 1.6.2.

5.1.4.2. The Contractor shall research, identify, and recommend suitable commercially available instructional materials that meet the global proficiency development needs of the students.

5.1.4.3. The Contractor shall work as a team member to develop instructional material, coordinate instructional activities and assignment of student sections with other instructors, as directed by the COR. These services will be coordinated within the 30 weekly hours identified in paragraph 1.6.2.

5.1.5. Perform other language services. The Contractor may be required to support other language services requirements beyond the basic requirements identified in paragraphs 5.1.1 to 5.1.4. of this performance work statement, as required. Such services may include course instruction beyond the identified blocks of instruction per academic term, course instruction/development for other U.S. Government entities, interpretation services beyond the incidental requirement outlined in the basic requirement.

5.2. Personnel Qualifications.

5.2.1. General Qualifications. The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. The work history of each contractor employee must contain experience directly related to the task and functions he/she is intended to perform under this contract. The Government reserves the right, during the life of the resulting contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review resumes of contractor personnel proposed to be assigned. Personnel assigned to, or utilized by, the Contractor in performance of work shall be fully capable of performing the requirements contained in the PWS in an efficient, reliable, and professional manner.

5.2.2. Specific Personnel Qualifications Requirements. Personnel assigned to or utilized by the contractor in the performance of this contract shall, as a minimum:

5.2.2.1. The contractor personnel must be fluent in the Persian-Farsi language, as spoken in Iran, with the ability to read, write, and speak at a level consistent with a person indigenous to the region. Documentation of target-language (TL) proficiency shall consist of evidence that the proposed instructor is a native speaker or that the proposed instructor obtained TL proficiency through formal education (courses completed at an institution of higher learning taught in the TL), or TL-proficiency certification (Interagency Language Roundtable/STANAG 6001 Level 4 or Common European Framework of Reference Level C2), or has used the TL/dialect in a professional work environment where the TL was the primary means of communication. The Government, at its own expense, reserves the right to test any individual in accordance with ILR standards. (ILR language skill-level descriptions available in Attachment 4).

5.2.2.2. The contractor personnel will have a working knowledge of English sufficient for conducting course development and research in the English language. The quoter shall provide evidence of the proposed instructor’s proficiency of English: either as a native speaker; through formal education (courses completed at an institution of higher learning taught in English – course materials, reading assignments, papers, and presentations in English); by English-language proficiency certification (Interagency Language Roundtable/ STANAG 6001 Level 2 or Common European Framework of Reference Level B2); or with documentation of English-language use in a work environment where English was the primary means of communication. The Government, at its own expense, reserves the right to test any individual in accordance with ILR standards. (ILR language skill-level descriptions available in Attachment 4).

5.2.2.3. The contractor personnel shall have an adequate educational background in foreign-language pedagogy to provide advanced language training to adult learners. Teaching credentials (in diminishing relevance) include an M.A. or higher in: Teaching the TL to Foreigners; Foreign Language Education; Teaching English as a Second/Foreign Language (ESL/EFL); Linguistics/Philology of the TL country; History/Literature/Anthropology/Education (related to the TL country); or Educational Psychology/International Relations. For purposes of evaluation, “TL Country” is a country where the TL is the primary means of communication within and among government, industry, academia, and the local population.

5.2.2.4. The contractor personnel shall have five years of significant, recent, and relevant experience in teaching the TL to foreign, adult learners.

5.2.2.5. Contractor shall have personal life and work experience in one or more countries in which Persian-Farsi is spoken as a first language. Experience must be as a resident living, working, or serving in the military within the system and related environment.

5.2.2.6. It is the responsibility of the Contractor to submit evidence that fully documents and supports the minimum requirements. The sufficient documentation includes, but not limited to copies of transcripts, diplomas, teaching certificate, curriculum vitae, copies of performance evaluation, etc.

5.2.3. Cultural Sensitivities. The Contractor shall be aware of cultural and other sensitivities of students and fellow Contractors. All instruction will be conducted in a manner that is never offensive, demeaning or a cause for any problems of a non-academic nature.

5.2.4. Team Player. The Contractor shall work as a team player with other individuals, including staff, contractors and other instructors on course planning, assignment of students to classes, materials development, and other administrative or instructional duties. The Contractor shall ensure that any initiatives are fully coordinated with the COR.

5.2.5. Student Interaction. Contractor shall not initiate contact (email, phone etc.) with former students. Also, Contractor shall not question/confront students about comments they provided in sensing sessions or end-of-course questionnaires. Such questions shall be directed to the COR.

5.3 Enterprise-Wide Contractor Manpower Reporting (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract. The Contractor shall input the data into the Defense eCMRA reporting tool, which can be accessed via a secure web site: http://www.ecmra.mil/. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 business days from end date of the contract to complete the eCMRA requirement. The contractor shall enter initial data into eCMRA to establish the basic contract record no later than 15 business days after receipt of contract award. The contractor shall notify the COR when the basic contract record has been established in the appropriate eCMRA tool. Contractors may direct questions to the help desk by clicking on the “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS.

The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT LISTING

7. Attachment Listing.

7.1. Attachment 1 – Performance Requirements Summary

7.2. Attachment 2 – Deliverables Schedule

7.3. Attachment 3 – COR Consideration (Deduction) Worksheet

7.4. Attachment 4 – Fiscal Year 2017 schedule of Linguist Enhancement Courses

7.5. Attachment 5 – Classroom Observation Form

7.6. Attachment 6 – Student Opinion Questionnaire

ATTACHMENT 1

Performance Requirements Summary (PRS)

This summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Termination for Cause” and “Inspection/Acceptance”.

The PRS will be used by the Government as the baseline to develop a Quality Assurance Surveillance Plan (QASP). The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance. Methods of surveillance may change after contract award based on, but not limited to: acceptance of a contractor QC plan; a partnering agreement which established the metrics to be used; Contractor performance. Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic Surveillance, Customer Feedback, or any combination of the methods.

*No instances of failure to engage in professional, courteous and polite conduct per paragraph 5.2.

*No valid complaints from students or peers regarding inappropriate contact with students or culturally offensive behavior per paragraphs 5.3. and 5.5.

*No instances of failure to work as a team player per paragraph 5.4.

*No instances of alcohol or drug use in the workplace per paragraph 5.6.

Random Sampling, Customer feedback.

* No more than 1 late posting of weekly schedule per course per paragraph 4.2.3.

* 100% compliance with performing student needs analysis per paragraph 4.2.4.

* No more than 2 instances of failure to take corrective action in response to feedback from class visitations conducted by COR or designated representative per paragraph 10.2.

* Final rating on the “Student Critiques” must be not less than “partially/adequate/sufficient” on items 1-4, with no negative comments in the “Instructor Effectiveness” section. The COR will validate student feedback to determine if the standard is met.

* No more than one instance of failure to coordinate with other instructors per paragraph 4.4.3.

Periodic Inspection, Customer feedback.

* No instances of failure to notify the COR of unscheduled (emergency) absence NLT 0815 on the anticipated day of absence per paragraph 6.3.

* No instances of failure to obtain qualified substitute in accordance with paragraphs. 6.3.

Random Sampling, Customer feedback.

ATTACHMENT 2

Deliverables Schedule

(Lists any reports or documentation that are required as a deliverable to include the frequency or due date. A deliverable is anything that can be physically delivered but may include non-physical/ electronic documents such as meeting minutes. Note: Each deliverable shall be tied to a section of the PWS.)

All deliverables produced under this contract shall be provided to the COR, unless specified otherwise, in formats compatible with existing Government programs and systems. The following products shall be produced by the Contractor during all performance periods unless otherwise specified in writing by the Government.

ATTACHMENT 3

COR Consideration (Deduction) Worksheet

(1 instructor) x $40/hour) x 8 hours = $180 6 students x 2 hours (cumulative lost time when instructor did not perform properly) x $30/hour (average salary) = $360

“Major nonconformance” means a nonconformance that is likely to result in failure of a significant element of service or deliverable or to materially reduce the usability of the deliverable or services for their intended purpose.

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the deliverable or services for their intended purpose, or is a departure from established standards having little bearing on the effective use of the deliverable or services.

ATTACHMENT 4

PLTCE FY 2017 CLASS SCHEDULE

LINGUIST ENHANCEMENT COURSE

SCHEDULE FOR FY17