Attachment_1_-_Land_Mobile_Radio_Support_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Pentagon Force Protection Agency (PFPA)

Land Mobile Radio (LMR) Support

July 12, 2019

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Land Mobile Radio (LMR) support.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the

Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform LMR support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The Pentagon Force Protection Agency (PFPA) is a defense agency that falls under the

Office of the Secretary of Defense (OSD). PFPA’s mission is to provide force protection, security, and law enforcement as required for the people, facilities, infrastructure, and other resources on the Pentagon

Reservation and for Department of Defense (DoD) activities and DoD occupied facilities not under the jurisdiction of a Military Department within the National Capital Region (NCR). The Facilities, Acquisition, and Logistics Division provides logistics and acquisition support to maintain the operations of the PFPA, and is also delegated with managing the LMR program.

1.3 Objectives: The objective of this requirement is to procure LMR Specialists who will provide logistics, inventory, accountability, procurement, and sustainment support for all PFPA’s LMRs. The contractor will provide critical LMR management support to ensure all PFPA law enforcement officers are equipped with sufficient radio capabilities.

1.4 Scope: The Contractor shall provide services required to operate, maintain, and sustain the LMR communications architecture that are specific to the law enforcement and security environment.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years.

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective Quality Control Plan

(QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The

Contractor’s QCP is the means by which they assure themselves that their work complies with the requirement of the contract. The Contractor will submit the QCP within 30 days after contract award or with the Contractor’s proposal if it is an evaluation factor. Three copies of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and Contracting Officer Representative (COR) within

5 working days when changes are made thereafter. After acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing of any proposed change to their QC system. The Contractor shall notify the government of any and all problems encountered.

DELIVERABLE: Quality Control Plan

1.6.2 Quality Assurance: The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a holiday.

New Year’s Day (1 January)

Martin Luther King Jr.’s Birthday (3rd Monday in January)

President’s Day (3rd Monday in February)

Memorial Day (Last Monday in May)

Independence Day (4 July)

Labor Day (1st Monday in September)

Columbus Day (2nd Monday in October)

Veteran’s Day (11 November)

Thanksgiving Day (4th Thursday in November)

Christmas Day (25 December)

Any other day designated by Federal Statute, Executive Order, or Presidential proclamation.

1.6.4 Hours of Operation: The Contractor is responsible for conducting business during the operating hours 8:00 a.m. to 4:30 p.m., of the PFPA Monday thru Friday except Federal holidays or when the

Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the

Pentagon in Washington, DC; the PFPA Warehouse in Springfield, VA; and other National Capital

Region facilities.

1.6.6 Type of Contract: The government will award a Firm Fixed Price (FFP) contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a

SECRET Clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

Contractor personnel will also be required to execute and return a Non-Disclosure Agreement (NDA) within five (5) business days of contract award. The PFPA will not sponsor contractor companies for a facility security clearance in support of this contract.

DELIVERABLE: Non-Disclosure Agreement

1.6.7.1 Contractors are required to report to PFPA any derogatory information that may justify an unfavorable administrative action in a personnel security or building access determination. Derogatory information includes, but is not limited to, criminal conduct, illegal drug involvement, or psychological conditions that impair judgment, reliability or trustworthiness. Derogatory information must be provided to the COR and KO as promptly as possible, but in no event later than three (3) business days after the contractor becomes aware of the information.

1.6.7.2 PFPA reserves the right and prerogative to deny and/or restrict facility and information access of any Contractor employee determined by PFPA at any time during performance to be unsuitable for access and/or present a risk of compromising sensitive Government information to which they would have access under this contract.

1.6.7.3 A determination by PFPA that a person is not suitable to perform work under this contract is not a denial, suspension or revocation of a previously granted security clearance by another agency, nor shall it be interpreted as a direction or recommendation to the Contractor regarding the suitability of an affected individual for employment outside the scope of PFPA.

1.6.8 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.9 Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain current Information Assurance (IA) training before receiving access to DoD networks.

Contractors will employ physical security safeguards for Information Systems/Networks involved in processing or storage of Government data to prevent its unauthorized access, disclosure, modification, destruction, use, etc., and to otherwise protect the confidentiality and ensure Information Technology use conforms to DoD regulations. Training may be taken online through the government computers or at a designated government facility.

1.6.9.1 Government-Sponsored Training. All Contractor employees, to include subcontractor employees, requiring access to facilities and controlled access areas shall complete all offered government-sponsored training as directed by the Government POC. This training will come at no direct cost to the Contractor.

The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR within 10 calendar days after completion of training by all employees and subcontractor personnel.

DELIVERABLE: Government Sponsored Training

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11 Contracting Officer Representative (COR): The COR will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions; assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the

Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Key Personnel: The LMR Specialists are considered essential to the work being performed hereunder. Prior to substituting, removing, replacing, or diverting any of the specified individuals, the

Contractor shall notify the KO 15 working days in advance and shall submit a written request and justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on this Contract. The proposed substitution of personnel must meet or exceed the education, experience, and other technical requirements of the personnel being replaced. No change in personnel shall be made by the Contractor without the prior written consent of the KO. In the event the proposed substitution of key personnel does not meet or exceed the education, experience, and other technical requirements of the personnel being replaced, the Government reserves the right to require continued performance of previously approved key personnel or to require substitution of acceptable replacements for the individuals specified below. The key personnel listed may, with the consent of the contracting parties, be amended from time to time during the course of the Contract to either add or delete personnel as appropriate. The following personnel are considered Key:

1. Land Mobile Radio Engineering Support (2 FTE’s)

2. Asset Management Support (1 FTE)

1.6.12.1 Land Mobile Radio Engineering Support

1.6.12.1.1 The Contractor must have a fundamental understanding of installation and maintenance to sustain Land Mobile Radio devices, systems, and infrastructure.

1.6.12.1.2 Must possess at least a Bachelor’s degree in business management, finance, logistics, or any similar field OR possess the equivalent work experience and training.

1.6.12.1.3 Military experience with an Military Occupational Specialty (MOS) in logistics is preferred, but not required.

1.6.12.2 Asset Management Support

1.6.12.2.1 The Contractor must have a fundamental understanding of Asset Management.

1.6.12.2.2 Must possess at least a High School diploma with five years’ experience, or a Bachelor’s

Degree in a Business focus with one year relevant experience.

1.6.12.2.3 Military experience with an Military Occupational Specialty (MOS) in logistics is preferred, but not required.

The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.13 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.14 Contractor Travel: No travel beyond the NCR is necessary for this contract.

1.6.15 Other Direct Costs: No Other Direct Costs (ODCs) are associated with this contract.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase-in/Phase-out period: N/A

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE: An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the

Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN: An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK: Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DOD Department of Defense

FALD Facilities, Acquisition, and Logistics Division

FAR Federal Acquisition Regulation

FFP Firm Fixed Price

IA Information Assurance

KO Contracting Officer

LMR Land Mobile Radio

NCR National Capital Region

NDA Non-Disclosure Agreement

OCI Organizational Conflict of Interest

ODC Other Direct Costs

PFPA Pentagon Force Protection Agency

PPD Pentagon Police Division

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SOP Standard Operating Procedure

TE Technical Exhibit

WHS Washington Headquarters Service

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government shall provide all necessary background information and documentation.

All government data/information used/generated by the contractor will reside on government owned equipment only. The contractor shall not store any government information/data on non-government equipment.

3.2 Facilities: The Government will provide office space, workstations with desktop computer, online network communications, phone services and other basic facilities will be provided by the government for contractor personnel when working at government site.

3.3 Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide to the contractor to have access to scanners, fax machines, printers, lighting and sound, etc.

3.5 Materials: The Government will provide standard operating procedures (SOPs) and policies specific to the functions required in this PWS.

3.6 Vehicle: In order to provide support and complete this mission the contractor shall be authorized to use/drive a PFPA government owned vehicle for the purpose of fulfilling the LMR requirement.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Materials. The Contractor shall provide any materials that are not listed under Section 3 of this PWS.

4.3 Equipment. The Contractor shall provide any equipment that is not listed under Section 3 of this

PWS.

5. SPECIFIC TASKS:

5.1 Basic Services. The contractor shall serve as the focal point for LMR management within FALD.

The deliverables as stated in this PWS will be managed by the FALD COR.

5.2 Land Mobile Radio Engineering Support. The contractor shall:

5.2.1 Provide LMR network operation support, LMR Emergency Response Activities and Training, LMR Engineering and Documentation, and LMR installation and maintenance support to include the following:

5.2.1.1 Service response to the PFPA on Motorola, M/A-COM and servers attached to the M/A-COM

Network First interoperability device, 24 hours a day, 7 days a week, with a 4 hour response time.

5.2.1.2 Service response to the PFPA Distributed Antenna System (DAS), 24 hours a day, 7 days a week, with a 4 hour response time.

5.2.1.3 Provide Preventive Maintenance Inspections (PMI) on an annual basis for all fixed and mobile radios or other wireless communications devices to include alignment of established signal levels and general cleaning of cabinets internally and externally.

5.2.1.4 Provide maintenance including all parts and labor required to repair the equipment that has become defective through normal wear and usage (e.g., broken knobs, cracked screens and cases; if a device electronically fails, it is sent to the factory for repair or replacement). There are approximately 30 repair jobs per MONTH on the portable radios.

5.2.1.5 Provide maintenance and support for the PFPA encryption system program including the repair and replacement of encryption modules in fixed, mobile and portable, LMR or other wireless devices.

5.2.1.6 Provide design, configuration, installation, burn-in and testing of Distributed Antenna Systems in the NCR, to include parts and labor required.

5.2.1.7 Provide installation and removal services for PFPA fleet vehicles to include LMR, LMR

Integrated Control Head and associated Public Safety Response Equipment, Global Positioning System

Equipment, Mobile Computer Terminal, Cellular, Satellite-based systems, Voice-Over-Internet-Protocol and other IP- based communications systems.

5.2.1.8 Provide on-site support at remote/alternate sites while equipment is being installed, for on-site testing and maintenance, or to provide support for exercises or contingency operations.

5.2.1.9 Provide support to alternate sites during a COOP situation, exercises or real world contingencies.

Alternate sites include the Mark Center in Alexandria, Virginia. In addition, the PFPA MCC shall require on-site and or on-call capability support during COOP events. Troubleshoot, resolve, and document user incidents in regards to mobile equipment and services.

5.2.1.10 Maintain an equipment check-out/check-in system for short-term assignments of Mobile devices.

5.2.1.11 Ensure all mobile devices are current and ready for immediate deployment at all times in accordance per Government provided processes and procedures and approved Service levels.

5.2.1.12 Track the status and whereabouts for all issued mobile equipment and ensure equipment issued for short-term use is returned within agreed-upon timeframes.

5.2.1.13 Manage and maintain mobile device solution programs in accordance with Government processes and procedures.

5.2.1.14 Manage and administer mobile devices; for example, provision devices (add/activate) and make configuration changes based on IT security policies (i.e. Security Technical Implementation Guides).

5.2.2 Assist end users with:

5.2.2.1 Operational support

5.2.2.2 Troubleshooting usage/connectivity issues via the approved mobile device management software.

5.2.2.3 Service and incident status.

5.2.3 Alert end users to carrier, server, and other outages affecting mobile communications.

5.3 Asset Management Support. The contractor shall:

5.3.1 Provide asset management support collecting inventory, financial and contractual data to manage

LMR assets throughout their life cycle.

5.3.2 Track all PFPA LMR assets at PFPA warehouses, in the production, and decommissioning/ disposal disposition.

5.3.3 The contractor shall provide Asset Management Inventory Support to PFPA to ensure that all LMR hardware and software are properly received, documented, stored, and issued to the required user to maintain good supply and accountability. The contractor shall perform the following:

5.3.3.1 Track all PFPA LMR assets electronically within an application designed for asset tracking and management.

5.3.3.2 Track all assets to include asset attributes (i.e. vendor, model, serial number, type, cost, location, etc…)

5.3.3.3 Identify newly acquired assets and maintain property accountability.

5.3.3.4 Ensure new items are properly labeled and recorded in the asset management database upon arrival.

5.3.3.5 Analyze inventory levels and product demand to determine reorder levels which will ensure product availability and minimize inventory costs.

5.3.3.6 Manage inventory levels to efficiently utilize capital investment while maintaining adequate coverage for known/projected demand.

5.3.3.7 Handle the acquisition of property, supplies, and/or materials from other agencies, to include transporting and storage.

5.3.3.8 Ensure all property items are uniquely identified and the changes to such items affecting their configuration, quality, reliability, performance, value, and usefulness as well as their physical location, movements, or transformation are tracked and recorded.

5.3.3.9 Inspect goods and materials and assess condition for distribution/recycling.

5.3.3.10 Coordinate the disposal of property, supplies, and or material in compliance with government and/or military regulations/guidelines.

5.3.3.11 Provide information to the PFPA COR to report discrepancies and findings.

5.3.4 The contractor shall develop a property accountability process and standard operating procedures

(SOP) for the PFPA COR approval and implementation.

DELIVERABLE: SOP

6. PERFORMANCE REQUIRMENTS SUMMARY.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard

Performance

Threshold Method of

Surveillance

PRS # 3

5.2.1.1 Service response to the

PFPA on Motorola, M/A-COM and servers attached to the M/A-

COM Network First interoperability device, 24 hours a day, 7 days a week, with a 4 hour response time.

The contractor provided adequate response time in support of the LMR infrastructure.

Zero deviation from standard.

Periodic

Surveillance.

PRS #4

5.2.1.5 Provide maintenance and

support for the PFPA encryption system program including the repair and replacement of encryption modules in fixed, mobile and portable, LMR or other wireless devices.

The contractor provided adequate maintenance and sustainment support for the entire LMR infrastructure.

Zero deviation from standard.

Periodic

Surveillance.

PRS # 6

5.3.3.2 Track all assets to include

asset attributes (i.e. vendor, model, serial number, type, cost, location, etc.…)

Contractor provided adequate accountability and tracking of all LMR equipment.

Performance occurs with no required re-performance or re-work at least 95% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

Periodic

Surveillance.

PRS # 5

5.3.3.5 Analyze inventory levels

and product demand to determine reorder levels which will ensure product availability and minimize inventory costs.

Contractor provided adequate inventory for determining product availability and replenishment costs.

Performance occurs with no required re-performance or re-work at least 90% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

Periodic

Surveillance.

7.0 DELIVERY SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

1.6.7 Non-Disclosure

Agreement (NDA)

Once, within 5 days of contract award

1 original and 1 copy to the COR

MS Word/PDF

Document, signed

COR

1.6.9.1 Government-

Sponsored Training

As requested by the

COR

1 original and 1 copy to the COR

Copy of

Certificate

COR

Deliverable Frequency # of Copies Medium/Format Submit To

5.2.7

Activity Report

Monthly 1 original and 1 copy to the COR

MS Word/PDF

Document, signed

COR

8.0 Estimated Workload

The estimated Level-of-Effort for this requirement is 3 FTE at 1880 hours per year.