PWS_(2).pdf

Defense Security Assistance Development Center

Performance Work Statement

SolarWinds Software Licenses and Support

Title: SolarWinds

Requiring Activity: Defense Security Assistance Development Center (DSADC)

1. Introduction:

This request states the requirements for the procurement of the SolarWinds software, licenses and 1 year product support.

2. Background:

SolarWinds is a comprehensive suite that provides diagnostic, performance and monitoring tools in a unified product. In a modular framework the tools are managed through a unified user interface and can provide threshold, performance and capacity based alerting.

SolarWinds Server Application Monitor provides:

Detailed performance metrics, and quickly pinpoint the root cause of application issues.

Set up intelligent application performance alerts to find and fix issues before they impact business services and end-users.

Monitor 200+ applications from a single dashboard—no more wasting time between multiple tools and custom scripts.

Monitor availability, response time and hardware health of multi-vendor physical and virtual servers.

Track CPU, memory and disk usage, and forecast when capacity will run out.

Remotely remediate server issues—terminate runaway processes, start/stop services, reboot servers.

Application discovery and dependency mapping.

Modify built in templates by importing your existing custom scripts to monitor custom applications.

Centralized asset inventory Management.

SolarWinds Netflow provides:

Bandwidth use by user, application, protocol, and IP address group.

Monitor interface-level network bandwidth and traffic patterns with up to one-minute granularity.

Analyze traffic patterns over months, days, or minutes by drilling down into any network element.

SolarWinds Network Configuration Manager provides:

Manage configurations for routers, switches, and other devices from Cisco®, Juniper®, HP®, and more.

Configuration Compliance Auditing ensures that devices are configured and operating in compliance with regulatory standards. know when any configuration change occurs, and what was changed.

Automatic network discovery and Cisco SMARTnetTM integration for security, warranty, and EoL alerts.

SolarWinds Network Performance Monitor provides:

Automatically calculate exhaustion dates using customizable thresholds based on peak and average usage.

Dynamic network maps, automatically map devices and display performance metrics, and link connection and utilization.

Schedule automated discovery of SNMP & WMI-enabled network devices

3. Program Objects and Scope of Work:

Scope of work includes:

The contractor shall provide all software and services requested in this contract including 1 year

U.S. Federal Production Support/Subscription for each of the products. The contractor needs to be an official authorized SolarWinds Channel Partner Premier Reseller.

Hardware and Software required is listed below:

Line Manufacturer QTY Part # Description

1 Solarwinds 1 1244 SolarWinds Network Performance

Monitor SL2000

2 Solarwinds 1 3053 SolarWinds NetFlow Traffic Analyzer Module for SolarWinds Network

3 Solarwinds 1 4806 SolarWinds Server & Application Monitor AL1500 (up to 1500 monitors)

4 Solarwinds 1 4100 SolarWinds Network Configuration Manager DL50 (up to 50 nodes) -

5 Solarwinds 1 3512 SolarWinds Engineer's Toolset Per Seat License

The requested SolarWinds U.S. Federal Technical Support at a minimum should include the following:

a) Global, 24x7x365 support for Severity 1 issues

b) Unlimited number of support requests

c) Remote Support

d) Online access to documentation and technical resources, knowledge base, discussion forums

e) Product updates and upgrades

f) An exclusive telephone number for use by U.S. Federal customer’s only, giving access to

SolarWinds technical support engineers who are physically located, and are citizens of, the U.S.A.

g) Target Response Times:

a. Critical (Severity 1) – 30 minutes or less: 24x7

b. Major (Severity 2) – 4 business hours

c. Minor (Severity 3) – 8 business hours

d. Cosmetic (Severity 4) – 12 business hours

4. Deliverables:

The Vendor must provide written and/or electronic notification stating that all subject items in this contract are available or delivered. Notification shall include any serial numbers, licenses, credits, and/or account numbers assigned to the software packages, thereby allowing the

Government to contact the vendor for the contracted technical support or professional services, as required.

Vendor must be an official authorized SolarWinds Channel Partner Premier Reseller. All vendors are required to submit documentation with their offer that identifies the SolarWinds

Partnership level. The vendors SolarWinds partnership status will be verified by the

Government with SolarWinds prior to award.

The vendor shall warrant that all products and software are new and certify prior to award that all

SolarWinds software packages to be delivered shall be licensed originally to buyer as the original licensee authorized to use SolarWinds software. The vendor confirms to have sourced all

SolarWinds products provided under this contract directly from SolarWinds or through

SolarWinds authorized channels only. The vendor shall make the End User (Government) customer clearly known to SolarWinds so that warranty and service contract information can transfer to the appropriate party. Prior to payment authorization, the Government intends to confirm with SolarWinds that all software provided under this contract has been sourced through authorized channels only and that all warranties/support are transferrable to the Government.

The contractor is required to provide all hardware/software licenses for the items to be delivered under this contract within thirty days after date of award. In the event that the Government determines that the hardware/software to be delivered are not 1st tier, the Government need not accept delivery. If after award, the hardware/software delivered is determined not to be 1st tier, the Government has the right to terminate for cause with the Contract liable to the Government for any and all rights and remedies provided by law. Incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-27. FAR 52.212-1 Instructions to

Offerors--Commercial Items applies.

Security/Sensitivity: All work associated with this SOW is UNCLASSIFIED.

Sensitivity – No access is required for non-U.S. citizen government and contractor personnel.

6. Government Furnished Equipment (GFE)/Government Furnished Information (GFI)

Government Furnished Software (GFS): N/A

7. Task Monitors (TMs)/COR:

Primary Task Monitor & Ship To Address:

Name: Mr. Bob Hoffmann

Organization: Defense Security Assistance Development Center

Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055

Phone: (717) 605-9083

Fax: (717) 605-9319

E-mail: baptist.w.hoffmann.civ@mail.mil

Alternate Task Monitor & Ship To Address:

Name: Mr. Rich Lenkevich

Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055

Phone: (717) 605-9073

Fax: (717) 605-9319

E-mail: Richard.j.lenkevich.civ@mail.mil

Primary Contracting Office Rep (COR) & Invoice:

Name: Mr. Will Ritcher

Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055

Phone: (717) 605-9078

E-mail: william.j.ritcher2.civ@mail.mil

8. Other Direct Costs: N/A

9. Contract Type: Firm Fixed Price

10. Contracting POC: The POC for any contracting issues is:

Name: Mr. Ali Beshir, Contracting Specialist

Organization: Defense Security Cooperation Agency

Address: 201 12th St South, Suite 201, Arlington, VA 22202-5408

Phone: (703) 602-1341

E-mail: Ali.m.Beshir.civ@mail.mil

11. Document Review: N/A

12. Document Deliverable Criteria: N/A

13. Other Pertinent Information or Special Considerations: N/A mailto:william.j.ritcher2.civ@mail.mil

14. Contractor Travel: N/A

15. Section 508 Accessibility standards:

The following Section 508 Accessibility Standards (Technical Standards and Functional

Performance Criteria) are applicable to this acquisition:

Applicable Section 508 Product Requirements

Technical Provisions

1194.21 Software Applications and Operating Systems

Functional Performance Criteria

1194.31- Functional Performance Criteria

Information, Documentation, and Support

1194.41 - Information, Documentation, and Support

The contractor shall complete and submit the Government Product/Service Accessibility

Template (GPAT) for this requirement and submit it along with the quote.

16. Invoices –

Invoices shall be submitted electronically via Wide Area Workflow (WAWF) to:

Mr. William Ritcher

5450 Carlisle Pike, Bldg 107 North

Mechanicsburg, PA 17055

Ph: (717) 605-9078

William.j.ritcher2.civ@mail.mil

17. Requested Delivery: The contractor shall deliver the items/software listed above no later than by 30 June 2016. The Period of Performance for the maintenance/support shall commence on award date and continue for a period of one year.

18. Place of Performance: The contractor shall deliver all items/equipment to:

Attn: Mr. Will Ritcher

5450 Carlisle Pike, Bldg 107 North

Mechanicsburg, PA 17055