Attachment_3-_PRS.pdf

Page 1 of 3 Version 1.0, Dated 6.30.2015

ATTACHMENT 3

Performance Requirement Summary (PRS)

Hanscom Air Force Base Student Bus Transportation Services

Statements Standards AQL Method of

Inspection Incentive/

Remedy

3.1.1, 3.1.4, 3.1.3.2, 4.5.12.2, TE2

Scheduled Services

Transport students to and from their designated schedule bus stops

Failure to perform a run (AM or PM)

Failure to perform activity bus run (PM)

Failure to provide replacement bus when required within 30 minutes.

Failure to comply with route changes provided by the

Transportation Officer within

48 hours.

Customer

Complaint

Periodic

Inspection

100% run deduction rate

4.1, 4.6.6

Passenger Safety

Perform all services in a safe, prudent manner.

Conduct Emergency

Evacuation Drills two times per school year.

Operating the vehicle in an illegal or unsafe manner, or under the influence of drugs or alcohol while driving.

Failure to perform at least two emergency evacuation drills during the school year as described in the SOW.

Incidental

Observation 100% run

4.0, 4.2.4, 5.3.3.2

Vehicles

All school buses meet the federal Motor Vehicle Safety

Standards comply with

Massachusetts State and

Hanscom AFB requirements for pupil transportation.

Failure to provide and maintain an adequate number of school buses, including spares, to safely transport any and all students assigned to the routes contained in the PWS.

Failure to operate buses without all installed federal and state safety requirements.

Failure to complete and document a daily vehicle safety inspection on each bus.

Failure to obtain and maintain

Installation Entry Requirements for all vehicles accessing the

Installation.

100% run

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3.1.2, 3.2, 4.6.1

Special Needs

Contractor shall have appropriate vehicles for wheelchair bound students requiring special transportation.

Contractor shall have Bus

Aides when necessary as presented by the

Transportation Officer for passengers on an Individual

Education Plan (IEP) or other special accommodation plan.

Contractor operating a vehicle without all installed federal and state safety requirements, or without completing and documenting a daily vehicle safety inspection.

Bus Aides must be assigned and present daily on each run as required by the IEP or accommodation plan.

100% run

4.5

Bus Routes and

Runs

Ensure all routes are performed as described in the route sheet.

Vehicles departing bus stops or school loading zones prior to the designated time on the route sheet, or arriving at school less than five minutes before the schools opening and closing.

20% run deduction rate

TE3

Standards of

Conduct – Criminal

Offense

Immediately inform the

COR when it is learned that an employee under this contract has been arrested for a criminal offense.

Contractor failure to inform

COR when it discovers an employee has been arrested for a criminal offense or charged with any offense that could result in license or certification suspension or revocation.

Periodic

Inspection

100% run

Conduct – Verbal

Abuse

No employee shall verbally assault, use foul language, personal or racial insults, have physical contact with or threaten physical violence with any passenger or another employee.

Contractor employees being abusive, disrespectful or engaging in any form of bullying with any passenger or, in the presence of passengers with another contract employee.

20% run deduction

Conduct – Sexual

Harassment/Abuse

No employee shall engage in any conduct of a sexual nature (verbal or physical) with passengers.

Contractor employees making improper physical contact with passengers including any conduct of a sexual nature

(verbal or physical).

100% run

Conduct – Use of

Tobacco

No employee shall use tobacco, eat or drink at any time while performing contracted services.

Contractor employees eating, drinking, smoking or providing food, drink, or tobacco products to students while performing services under this contract.

20% run reduction

Conduct – Cell

Phone Use

No employee shall use a cell phone while performing contracted services except for in emergency conditions.

Contractor employees talking or texting on a cellular device under non-emergent conditions while performing services under this contract.

20% run reduction

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5.3.4

Reports – License and Professional

Certification

Contractor will provide a copy of all licenses and professional certifications required.

Failure to submit all copies for licenses and professional certifications for all drivers (to include part-time and subs) to the Transportation Officer within five calendar days of a request.

100% Inspection

20% run deduction

6.0

Reports –

Requirements

Contractor will submit all reports required by the contract in a timely manner.

Failure to submit transportation personnel list within three business days of date of award to the Transportation Officer.

Failure to submit ridership reports to the Transportation

Officer three times per year as described in the SOW.

Failure to submit written accident/incident reports or failure to telephonically notify the COR within one hour of any such events.

Failure to provide, in writing, the required insurance documents prior to beginning work.

Failure to provide a Quality

Control Plan prior to commencing work each school year

100% Inspection of

Documentation

20% run deduction

9.3

Deficiencies

Contractor responds to notice of deficiency in a timely manner.

Failure to submit Notification of Service Deficiency for unsatisfactory or incomplete services within two working days.

100% run deduction rate or more as determined by the

Contracting

Officer