QASP.DOCX

NOTE: This must be included for ALL services contracts, to include task orders issued against existing IDIQs or GSA schedules

NOTE: This must be included for ALL services contracts, to include task orders issued against existing IDIQs or GSA schedules

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: DISA Risk Management Framework Assessment & Authorization (A&A) Support Services for Defense Red Switch Network (DRSN) Time Division Multiplexer (TDM) to Internet Protocol (IP) Transition Phase I

2. Purpose: The DRSN Program Management Office (PMO) has an immediate requirement to achieve a transitioned Defense Red Switch Network that meets user needs and is within an acceptable level of security risk to operate within the DISA organization. Acceptable level of risk is determined by the Authorizing Official (AO) after reviewing the security controls for the network. If the AO finds the risk acceptable, he will issue an Authority to Operate (ATO) and the network can be connected to the Department of Defense Information Network (DODIN).

3. Work Requirements:

· Task 1 – Contract Management

· Subtask 1 - Project Management Plan and Documentation Support

· Subtask 2 – Weekly Status Report

· Subtask 3 – Monthly Progress Review (MPR)

· Subtask 4 – Trip Report

· Task 2 – DRSN TDM to IP Project Level A&A Management

· Task 3 – Information Assurance Administration

· Task 4 - ATO Management

4. Primary Method of Surveillance: Monthly inspections on all tasks will be used to evaluate contractor performance; this includes inspection of deliverables on each of the tasks. Sampling and feedback from government staff on quality and performance of support provided will be considered when deciding the quality of work delivered.

5. Surveillance Matrix:

Performance Standards Acceptable Quality Levels Methods of Calculation

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

Very Good Satisfactory Marginal Unsatisfactory

A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective

6. Performance Standards:

– Project Management Plan. Plan shall be submitted on time and IAW COR guidance.

– Weekly Status Report. Each Report shall be submitted on time and IAW COR guidance

– Monthly Progress Review. Briefing materials shall be submitted on time and IAW COR guidance.

- Trip Report. Each Report shall be submitted on time and IAW COR guidance

– Project Management Critical Path and Integrated Master Schedule.

– Monthly Meeting Artifacts, SharePoint Repositories and documentation.

– Weekly ATO Status Report, Weekly Risk and Issues Report, Weekly Metrics Report.

7. Documenting Performance:

Acceptable Performance.

The Government shall document positive performance. A Performance Assessment Report (PAR) template is attached (Appendix 2). Any report may become part of the supporting documentation for fixed price payments, award/incentive fee payments, Contractor Performance Assessment Reporting System (CPARS) entries, or other actions. Government acceptance of services permits the contractor to invoice for the service fee.

Unacceptable performance.

Unacceptable contractor performance can be identified by customer complaints (Appendix 3) or upon schedule surveillance evaluations. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR shall document the discussion and place it in the COR file and provide a copy to the KO.

When the COR determines formal written communication is required, the COR shall prepare a Corrective Action Report (CAR). The CAR is forwarded to the KO for dissemination to the contractor. A CAR template is attached to this QASP (Appendix 4).

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the KO and COR. The Government may withhold payment for services until corrective action is taken. The Government shall review the contractor's corrective action plan to determine acceptability. Upon Government acceptance of the corrected services the contractor will be permitted to invoice for the service fee.

Any CAR may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, CPARS or other actions deemed necessary by the KO.

8. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer’s Representative (COR) and the contracting officer (KO) will evaluate the initial submission. The COR and KO will conduct ad hoc reviews of the contractor’s compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

9. Acceptable Quality Level (AQL):

See performance standards paragraph 5.

10. Evaluation Method:

The COR will document the date of verbal or electronic notification to the contractor. The COR will document the official time and date of notification on the various deliverables. The COR will review deliverables to verify requirements are met as specified, and otherwise verify and validate contractor performance.

11. Performance Rating

In evaluating the quality of contractor’s performance, the following performance ratings may be used (same as CPAR ratings).

Performance Rating Criteria

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 2 – Performance Assessment Report

Appendix 3 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 – Corrective Action Report

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Enclosure 6, QASP Page 1 of 5 Pages v4/10 Feb 15 Enclosure 6, QASP Page 1 of 5 Pages v4/10 Feb 15

QASP

Page 9 of 9 Pages v4/29 Nov 17