HC102818Q0008_QASP.DOCX

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: Closed-circuit Television (CCTV) System Preventative Maintenance.

2. Work Requirements:

· Task 1 – Perform four (4) quarterly preventative maintenance checks

· Task 2 – Emergency Services

3. Primary Method of Surveillance: Customer feedback will be utilized for Tasks 1 and 2.

4. Scope of Performance:

The contractor shall visit SUBMEPP once every quarter to conduct CCTV preventative maintenance to ensure they are operating within the identified manufacturer’s specifications, and to include immediate response to emergency service calls to ensure the CCTV system stay running in-between the scheduled maintenance.

5. Performance Standards:

6. Mandatory or regulatory compliance items:

The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the contracting officer.

7. Acceptable Quality Level (AQL):

The AQL for this project is 98% for the above Performance Standard.

8. Evaluation Method:

The Mission Partner Point of Contact will review the written service summary report each time a preventative maintenance is conducted or following each emergency repair call. Customer feedback may be obtained from customer satisfaction surveys or from random customer complaints.

9. Incentives (Positive and/or Negative):

Both positive and negative performance will be documented in past performance reports/database, (Contractor Performance Assessment Reporting System (CPARS), as appropriate and will be taken into consideration for follow-on work.

Enclosure 6, Page 1 of 2 Pages 17Jul2013/Version 2

QASP

Page 1 of 1 Pages