Solicitation_H98210-18-R-0005.pdf

SEE ADDENDUM

(No Collect Calls)

H9821019R0005 22-Jan-2019

b. TELEPHONE NUMBER

(571) 372-1981

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 05 Feb 2019

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

H982109. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MELISSA TAMAYO

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 06J25-01

ALEXANDRIA VA 22350-4000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE H98210 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DEFENSE HUMAN RESOURCES ACTIVITY

NOEMI CONTRERAS-WOODS

4800 MARK CENTER DRIVE

SUITE 06J25-01 WEST TOWER

ALEXANDRIA VA 22350-4000

TEL: FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$20,500,000

NAICS:

541219

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF41

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

H9821019R0005

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months DAI Help Desk & Accounting Support

FFP

The contractor shall provide all personnel, management and supervision necessary to provide accounting support services in accordance with the PWS.

FOB: Destination

NET AMT

1001 12 Months OPTION DAI Help Desk & Accounting Support

FFP

The contractor shall provide all personnel, management and supervision necessary

2001 12 Months OPTION DAI Help Desk & Accounting Support

FFP

The contractor shall provide all personnel, management and supervision necessary

PWS

Performance Work Statement (PWS)

31 Dec 18

1.0 INTRODUCTION. The Defense Human Resources Activity (DHRA) Headquarters’ (HQ) Financial

Management (FM) and the Mission Support (MSD) Directorates require Defense Agency Initiative (DAI)

Accounting and Tier 1 Help Desk Support.

1.1 The objectives of the Accounting work is to ensure accounting transactions are properly accounted for in accordance with the Department of Defense (DoD) Financial Management Regulations (FMR) accounting processes, which include but is not limited to, recording obligations, assisting with triannual reviews, performing data cleansing for unmatched disbursements, in -transits and ensuring other miscellaneous accounting requirements are adhered to.

1.2 The objectives of Tier 1 DAI Help Desk support are to obtain program management, help desk and training support for the DHRA DAI Program in the form of a dedicated call center designed to address all functionalities and modules with the DAI system.

2.0 BACKGROUND

2.1 DHRA implemented DAI, an Enterprise Resource Planning (ERP) system based on the Oracle EBusiness

Suite. The Defense Logistics Agency (DLA) is the DAI Program Office for DoD. DAI is DHRA’s timekeeping system and accounting system of record. DHRA went live with the Time and Labor capability in July 2016 and with DAI Financials in October 2016, Oracle Release 12.2.3 was completed in May 2015 (DAI Increment 2, Release 1.0). DAI process areas are Budget to Report, Cost Accounting, Order to Cash, Procure to Pay, Acquire to Retire, Time and Labor, Reporting (Oracle Business Intelligence Enterprise Edition, (OBIEE)), and User

Management (UMX).

2.2 DAI is mandated by the Office of under Secretary of Defense to be the accounting system of record for most

Defense Agencies within the 4 th

Estate to support the congressionally mandated audit readiness requirements of the National Defense Authorization Act (NDAA) 2010 to use a Standard Financial Information System (SFIS) compliant system by October 1, 2017.

3.0 SCOPE. The Contractor shall provide the personnel, management and materials necessary to sustain support of DAI at DHRA. DHRA requires support in the broad categories of accounting and budget support, program management, help desk and training.

3.1 Primary areas for Accounting and Budget support include, obligations, data cleansing, assisting with triannual review maintenance, coordinating with the Help Desk where required on all DAI module issues and providing any other related accounting and budget support as required.

3.2 Primary areas of support for the Tier 1 Help Desk include, program management, planning, process analysis, workflow, user management, testing, and workforce preparation.

4.0. Accounting Support: The Contractor shall:

Accounting Transactional Processing:

The Contractor shall provide DAI Accounting support to DHRA. The DAI Accounting support shall have Accounting or Financial Management experience and or education to effectively support the DAI modules. The DAI Accounting support shall be staffed during core hours 0700- 1700 EST, Monday through Friday, excluding federal holidays. The contractor shall provide services outlined in this PWS, outside the core hours during fiscal year end closeout. Fiscal year end closeout occurs between 1 July XX through 30 September XX. During fiscal year end closeout, contractor personnel work hours will be adjusted to ensure coverage, but shall not exceed 40 hours per week. The hours the

Government needs coverage will be coordinated between the COR and the PM at least two weeks prior to the dates coverage hours are determined to be needed outside the core hours.

4.1 The contractor will designate an individual who will also function as an on-site Program Manager (PM) in addition to the duties of their position. The Contracting Officer’s Representative (COR) requires PM to meet for monthly status updates. The Contractor’s PM shall monitor performance and inform the COR immediately if performance begins to involve directing Federal employees; the development of plans, policies, or procedures for

Government implementation; the discretionary application of payments, funding, or budget planning; the evaluation or assessment of another contractor’s performance; or other similarly proscribed activities in FAR 7.5.

4.1.1. Provide analysis and findings related to supporting vendor, contract, government purchase card, grant and military interdepartmental purchase request payments and billing issues related to operations of the DAI system.

4.1.2. Input manual obligation documents. Examples of the type of manual documents include: Internal order cost adjustments, manual travel and Permanent Change of Station (PCS) documents not processed by DTS, Inter-services Support Agreements (ISSAs), utility bills, all non-labor manual transactions, and Miscellaneous

Obligation Documents (MODs).

4.1.3. Monitor the accuracy, reliability, and adequacy of the accounting and financial systems information and maintain a 99% accuracy rate on transaction input.

4.1.4. Process routine funding documents within 24 hours and emergency requests within 4 business hours. If an issue arises at the end of the business day, the contractor is not expected to remain after the core hours to process the documents, the clock will resume the next business day. Business hours are defined as the core hours in paragraph 4.1. DHRA processed approximately 2,700 funding documents in

FY18 and approximately 4% of these were emergency requests.

4.1.5. Review and reconcile all system postings and month-end balances for commitments, obligations, and expenses to ensure that all financial postings are correctly annotated. (The contractor is responsible for pulling data and reviewing for accuracy, the final review and reconciliation is performed by the

Government)

4.1.6. Resolve outbound payment and inbound collection discrepancies based on system information and knowledge of DHRA/DFAS business processes. (The contractor is pulling the data and doing the research to identify discrepancies, the final approval for resolution and required actions is given by the

Government)

4 1.7. Resolve issues related to accounts payable processing requirements such as processing unmatched disbursements, vendor invoices, resolve invoice discrepancies, and processing vendor payments. Coordinates with the contracting officer’s representative (COR) on budgeting and funding issues related to operations. (The contractor is pulling the data and doing research to identify discrepancies, the final approval for resolution and required actions is given by the Government)

4.1.8. Assist DFAS and DHRA personnel in monitoring and controlling third-party payment transactions.

(The contractor will be tracking actions to ensure completion, not actually montoring and controlling)

4.1.9. Work with DHRA and DFAS to resolve vendor invoice issues and discrepancies. (The contractor will work with DHRA and DFAS to provide support and participate in working groups to identify discrepancies by gathering data for government personnel; final guidance and resolution is provided by the Government)

4.1.10. Assist with vendor non-payment issues to resolution to ensure that vendors receive payment in a timely manner to avoid interest penalties related to operations. (The contractor will work with DHRA and DFAS to provide support and participate in working groups to identify discrepancies by gathering data for government personnel; final guidance and resolution is provided by the Government)

4.1.11. Provide travel support analysis and auditing.

4.1.12. Assist with and maintain the documentation of standard operating procedures for all Accounting and

Budget related processes created by the Government.

4.2. Report Analysis and Feeder File Reconciliations:

4.2.1. Validate the interface labor files to ensure they are processed accurately and that the file accurately updates the accounting system.

4.2.2. Coordinate with the DFAS Financial Services Analyst and the DHRA Budget and Accounting

Analyst to resolve any interface violations associated with feeder systems transactions to ensure interfaced transactions are accurately reconciled and reflected in DAI.

4.2.3. Correct failed transactions to include: Intragovernmental Payment and Collection (IPAC) errors, unmatched disbursement, legacy documents, in-transit, DAIMS, and all other interface reporting issues.

4.2.4. Ensure the Defense Travel System (DTS) travel interface files update the DAI accounting system accurately. In the case of interface violations, validate proper posting with DFAS. (Coordinate with DHRA/

DFAS to resolve DTS/ DAI payment rejects.)

4.2.5. Review and reconcile monthly DFAS reports to include DTS reports. Assist DHRA Travel

Accounting Office with centrally billed account (CBA) reconciliation.

4.2.6. Generate accounts payable and accounts receivable reports, analyze relevant accounting information, and provide DHRA COR a summary of findings.

4.2.7. Perform detailed quantitative analysis on the SF 133 Report on Budget Execution and Budgetary

Resources, Trial Balance, Report on Reimbursements, and the 1002 Appropriation Status by Fiscal Year

Program and Subaccounts.

4.2.8. Assist with and maintain the documentation of standard operating procedures created by the

Government for all reporting and feeder file reconciliation related processes.

4.3. Triannual Review:

4.3.1. Provide support to the DHRA Triannual Review process by performing data cleansing and researching and correcting any Unliquidated Obligations, Open Commitments, Negative Unliquidated Orders, Accounts

Payable, Accounts Receivable, and DTS transactions.

4.3.2. Assist with the DHRA reimbursable program by reviewing earning reports for discrepancies and assisting with the reconciliation of MIPRs as required.

4.3.3. Perform financial analysis and research on issues related to the operational review period prior to month end close and determine the need for adjusting entries. Communicate those adjustments to the COR.

4.3.4. Investigate and resolve issues related to overdue accounts receivable and payable balances and determine appropriate follow-on action for operations.

4.3.5. Generate accounts payable and accounts receivable reports, analyze relevant accounting information, and provide DHRA COR a summary of findings.

4.3.6. Resolve complex issues/ problems related to operational accounts payable and accounts receivable that cannot otherwise be resolved between DFAS and the customer or supplier representative.

4.3.7. Provide recommendations on data cleansing based on an analysis and understanding of data volumes and data quality, and propose a detailed approach and timeline for executing such data cleansing.

4.3.8. Normalize and combine required data elements into a single logical data record. The same business data element might reside in multiple systems in different formats. The conversion approach will need to address such issues through data mapping logic and business rules.

4.3.9. Assist with the creation and updating of standard operating procedures for all triannual review related processes.

4.4. DAI Help Desk Support: The Contractor shall:

4.4.1. Provide sustainment support with respect to the DHRA Enterprise operation and fielding of DAI. This support shall include providing expertise with DAI individual modules, technical assistance, system readiness and training for DAI.

4.4.2. Assist with a gap analysis of financial and operational issues.

4.4.3. Perform an analysis of how DHRA business is accomplished with DAI, address gaps as well as the impact of Software Change Requests (SCR), production fixes, and new DAI versions or application upgrades such as future Oracle Releases or patches.

4.4.4 Monitor/track proposed changes, and conduct research, and propose revisions to the application, technical documents, policy and procedures as necessary.

4.4.5. Assist with development and status updates of Agency approved plans and milestones. The contractor will assist by being a liaison between DHRA and DAI PMO for the implementation of pre-approved plans and milestones for new components and/or system releases.

4.4.6. Report on the program’s status, risks and issues.

4.4.7. Assist with role mapping, user management, and workflow.

4.4.8. Develop and ensure that existing Agency test plans, test materials (scenarios, scripts), desktop procedures and user manuals are kept updated with latest DAI work processes and procedures.

4.4.9. Participate in design reviews and testing.

4.4.10. Provide recommendations on training and help desk support.

4.4.11. Assist with development of cutover plans for new releases.

4.4.12. Provide help desk support to the DHRA personnel during testing and operations of DAI. The helpdesk shall be staffed during the hours of 0700-1900 EST, Monday through Friday, excluding federal holidays. Help desk support shall include issue identification, troubleshooting, event escalation, and closure of the problem resolution process in support of DAI.

4.4.13. Provide training and remedial training to all DHRA DAI users to ensure that they are fully capable of independently accessing and operating DAI for their job functions. Training support shall include supplementing the DLA training materials for DHRA specific requirements so that the training materials can serve as an accurate reference following training. The trainers shall work closely with the help desk personnel for account access management and to address subject areas that receive frequently asked questions. Training shall be administered quarterly to DHRA personnel based on new additions or changes to processes and procedures to

DAI modules. This training shall also be provided to new employees to ensure they become fully capable of independently accessing and operating DAI for their job functions. This training shall be instructor led computer based training and training materials shall be updated and provided based on the Defense Logistics Agency

(DLA) Program Manager Office’s updates. The contractor shall update DHRA training materials within 5 days after DLA’s updates, when applicable.

4.4.14. Update help desk operational manual when changes are required based on DAI and organizational business changes.

4.4.15. Document issues received via phone, email, and in-person in a ticket tracking system and analyze and resolve issues by transferring the issue to the DHRA IT (MSD)/Joint Services Provider (JSP) as needed and creating a standard escalation process to ensure issues that require escalation to the DAI PMO (DLA) help desk is standardized in process and in format.

4.4.16. Report metrics and recommend focus areas for training.

4.4.17. Assist with user account management and reporting.

4.4.18. Participate in testing as it relates to the help desk.

4.4.19. Assist with user account and responsibility management.

4.4.20. Support updates to the DHRA DAI SharePoint site by ensuring the DAI site is kept current and update with training information, including upcoming training, training documents bulletins and items that are pertinent to DAI new releases.

4.4.21. Attend or teleconference in to DAI meetings as scheduled by DHRA and DAI PMO.

4.4.22. Conduct brown bags and other sessions to supplement training, communicate reminders, and announce changes in the system and DHRA processes at least quarterly.

4.4.23. Report metrics on training, such as number of students registered and attended.

4.4.24. Provide reporting support including daily, weekly and monthly downloads and posting to a SharePoint site.

4.4.25. Provide a public “front end” Helpdesk phone number with a “call tree” option that forwards the call to DoD Mark Center DAI Helpdesk phones.

4.5. Provide Transition of Contract Services - The contractor shall work with the follow-on contractor, for a period of 45 days to ensure minimum disruption to service and to prevent degradation to work in progress.

During this period, the incumbent contractor shall transfer all knowledge, procedures and processes related to accounting, budget and help desk functions referenced within this PWS. The contractor shall provide a

Transition Plan at least 90 days prior to expiration of the contract.

4.6. Participate in a Post-Award Conference. This meeting shall provide an introduction between the Contractor personnel and/or Government personnel who will be involved with the contract. The meeting shall provide the opportunity to discuss technical, management and security issues. The Post Award Conference will aid both the

Government and Contractor in achieving a clear and mutual understanding of all requirements, and identify and resolve any potential issues. The Contractor shall be prepared to discuss any items requiring clarification and gather information as necessary to support each deliverable.

4.7 Weekly Briefing & Monthly Status Reports

The contractor shall provide a monthly status report to the COR by the 5 th business day of each month. The monthly reports and weekly briefing formats should be standardized, created by the contractor and agreed upon by the government.

4.7.1 The contractor shall provide a weekly status briefing, using slides that have been formatted by the contractor and agreed upon by the government. The weekly briefing and slides must include pertinent information as to DAI and accounting updates, progress on metrics, and other pertinent information related to correspondence with DHRA and external personnel such as DFAS and DLA.

4.7.2 Provide monthly status reports depicting status on items 4.1-4.5 and participate in weekly updates/ meetings with the government on accounting and help desk metrics to address data integrity issues of significant difficulty as pertinent to the monthly business.

4.7.3 In the monthly status report, provide status on personnel vacancies and status of substitution. The information should contain status and dates on personnel who have left the contract, status of timeframe in hiring replacements. Replacements shall be in place within 15 calendar days of the departure of personnel.

4.7.4 The monthly status report must include status of mandatory training listed at section 14.0 of the PWS. The report must include the name, course title and completion date.

5.0 DELIVERABLES

Deliverable PWS Ref. Delivery Date

Transition Plan 4.5 90 days prior to end of period of performance/contract expiration

Weekly Briefing Slides 4.7 Weekly on Thursdays

Monthly Status Report 4.7 Fifth Business Day of Each

Month

Training Materials Updates 4.4.13 Three business days after identification of changes

6.0 CONTRACTOR MANPOWER REPORTING Use this standard paragraph:

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DHRA/FM/MSD via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY18), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, unless a later date is otherwise authorized by the Office of the Under Secretary of Defense (Personnel and Readiness).

Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil

7.0 CONTRACTOR TRAVEL. The Government anticipates trips by two people for training of current components that are geographically dispersed, and or the unforeseen transfer of a geographically dispersed component. Each training session will last 3- 5 days. When travel becomes necessary, the Contracting Officer will request a firm-fixed price for the trip, and a contract modification will be executed to fund the travel.

7.1. The contractor shall obtain the COR’s approval prior to arranging and conducting any travel. Requests for travel shall be submitted to the COR for approval with estimated travel costs, at least 10 business days prior to needed travel.

8.0 SECURITY The Contractor shall:

8.1 Establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic

Government data to ensure the confidentiality, integrity, and availability of government data.

8.1.1 The Contractor and all Contractor personnel with access to or responsibility for nonpublic Government data under this contract shall comply with:

DoD Instruction (DoDI) 8500.1, Cybersecurity The

Privacy Act (5 U.S.C. 552a)

DoD 5400.11-R, and DoD Directive 5400.11, DoD Privacy Program DoDI

5015.2, DoD Records Management Program

DoD 6025.18-R, DoD Health Information Privacy Regulation DoD

5200.2-R, Personnel Security Program

HSPD-12, Homeland Security Presidential Directive.

8.1.2 Contractor personnel with access to or responsibility for nonpublic Government data under this contract must comply with HSPD-12 Personal Identity Verification (PIV) issuance requirements, known as the Common

Access Card (CAC) and:

8.1.2.1 Contractor personnel shall be immediately CAC ready at the IT Level II prior to reporting for work. At a minimum all Contractor personnel must obtain/maintain a favorable Tier 3 investigation; ANACI or NACLC.

This requirement is critical in order to access the data base systems within DHRA and its Directorates. The

DHRA HQ Security Office or COR will notify the Contractor if security requirements change.

8.1.2.2 Be citizens of the United States.

8.2 If at any time, any Contractor personnel requiring a CAC are unable to obtain/maintain an adjudicated

ANACI or NACLC, the Contractor shall immediately notify the DHRA HQ COR to coordinate removal of such a person from work under this contract and replace the individual with appropriate level background investigation, knowledge, skill and ability (KSA) set to do the job within fifteen (15) calendar days of dismissal/termination of incumbent.

8.3. The Contractor shall report immediately to the HQ DHRA Privacy Office and secondly to the COR discovery of any Privacy breach.

9.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION (GFP/GFE/GFI) The government will provide seating, desks, computers, IT systems, phone systems and all the data reports and work http://www.ecmra.mil/ http://www.ecmra.mil/ products required for up to six contractor employees to perform the work.

10.0 PLACE OF PERFORMANCE

10.1 Place. The DAI and Accounting Support contract staff will be working in Government sponsored space/facilities. The individuals will sit within DHRA Enterprise Operations Services (DEOC) suites located at 4800 Mark Center Drive, Alexandria, VA.

10.2 Telework. Contractor personnel are authorized telework in accordance with their company telework procedures and the Contracting Officer Representative’s approval.

11.0 QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

11.1 Personnel Maintenance. Maintain minimal personnel turnover throughout the life of the contract. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Once a Contractor knows that an employee is leaving and will no longer support a task, the Contractor shall provide written documentation to the

CO and Contracting Officer Representative (COR) within three (3) business days of the employee advising the

Contractor of his/her intent to leave. This written notification shall include the date and time the position will be vacant, the reason the employee will no longer work on the task, anticipated replacement date, and what management corrective action will be taken to ensure task mission completion. Position vacancies or absences shall not exceed 15 calendar days unless approved in writing or otherwise approved in advance by the CO.

11.2 This will be a firm-fixed price contract. However, when vacancies exceeding 15 calendar days occur, the monthly price for that FTE shall be reduced for each additional day there is a vacancy. This will be calculated by dividing the monthly price by 30, to determine the daily price. Should a contract line item be for more than one FTE, the monthly price will be divided by the number of FTEs, and that product will be divided by 30 to determine the daily price for reducing the monthly invoice.

12.0 ORGANIZATIONAL CONFLICTS OF INTEREST

The Contractor acknowledges that it is familiar with FAR Subpart 9.5, Organizational and Consultant Conflicts of

Interest, and agrees to avoid, neutralize or mitigate such conflicts of interest in accordance with the principles set forth in the FAR. If the performance requires the Contractor (to include subcontractors) to supply technical support related to systems or projects with which the Contractor is already directly concerned, either by prime or subcontract, the Contractor shall immediately inform the Contracting Officer. The PWS may be withdrawn if a conflict is found. The Contractor shall not undertake performance of any PWS requirements which requires it to supply technical support regarding such systems until the notice is given, and written consent to proceed is issued by the Contracting Officer.

13.0 APPLICABLE DOCUMENTS

Document Web link

DoD Financial Management Regulation http://comptroller.defense.gov/fmr.aspx http://comptroller.defense.gov/fmr.aspx

14.0 Mandatory Training Requirements for Contractors:

Contractor employees performing under this contract shall complete the following mandatory trainings within 30 days of starting work on the contract and date of option exercise.

14.1 DoD Training on Unauthorized Disclosures IAW OSD Memorandum dated September 19, 2017 currently available at https://securityawareness.usalearning.gov/disclosure/index.html

14.2 Privacy Act and Personally Identifiable Information IAW DoDD 5400.11 currently available at https://iatraining.disa.mil/eta/piiv2/launchPage.htm

14.3 IT Security Awareness IAW 5 CFR 930.301 currently available at https://iatraining.disa.mil/eta/disa_cac2018/launchPage.htm

14.4 National Insider Threat IAW Executive Order 13587 currently available at https://securityawareness.usalearning.gov/itawareness/index.htm

14.5 Counterintelligence Awareness and Reporting Training IAW DoDD 5240.06 currently available at https://securityawareness.usalearning.gov/cidod

14.6 The Contractor shall provide a copy of each training certificate to Contracting Officer

Representative (COR) to meet the mandatory training requirements.

15.0 PERFORMANCE REQUIREMENT SUMMARY (PRS)

15.1 Purpose. The PRS lists performance objectives for the required services the Government will surveil. The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services”.

15.2 Components. The PRS states the performance objective (required service), and threshold

(performance standard, accept and reject points (if applicable)) in either a qualitative or quantitative fashion for each critical success factor.

Performance Objective

PWS

para

Performance Standard/Acceptable Quality Level

Provide qualified personnel 4.1 –

4.4.29

All PWS task are being performed every month and no valid customer complaints

Effectively replaces/ substitutes personnel

4.1 and

4.4.1

Performance is acceptable when:

a) Vacancies are filled with qualified personnel within fifteen (15 ) calendar days of vacancy, unless approved in writing or otherwise directed in advance by the CO

b) Contractor shall notify the government within 3 days of the personnel notifying the contractor of their departure

AND

c) There is no mission impact due to position vacancies or unqualified personnel

Monitor the accuracy, reliability, and adequacy of the accounting and financial systems information

4.1.3 99% accuracy rate on transaction input

Process routine funding documents & emergency requests

4.1.4 Performance is acceptable when:

a) routine funding documents are processed within 24 hours of request

AND

b) emergency requests are processed within 4 business hours of request.

Conduct brown bags & other sessions, communicate reminders, and announce system/process changes

4.4.22 Conducted at least quarterly, at a date/time agreed upon by the contractor and government.

Complete and submit monthly report by the 5 th business day on the month

4.7 Performance is acceptable when:

a)the monthly report is submitted on time AND

b) Content is accurate as agreed upon in the weekly government/contractor meetings

Complete and provide weekly status briefing & slides

4.7.1 Performance is acceptable when:

a) the weekly briefing is provided on time (Tuesdays)

AND

b) Content is accurate and briefed using agreed upon slide format

Minimal Personnel

Turnover

11.1 a) The PM position will be vacated no more than once over the life of the contract.

AND

b) No more than 2 positions for all other labor categories are vacated within a 12 month period

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government

1001 Destination Government Destination Government

2001 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-APR-2019 TO

31-MAR-2020

N/A DEFENSE HUMAN RESOURCES

ACTIVITY

NOEMI CONTRERAS-WOODS

4800 MARK CENTER DRIVE

SUITE 06J25-01 WEST TOWER

ALEXANDRIA VA 22350-4000

H98210

1001 POP 01-APR-2020 TO

31-MAR-2021

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 01-APR-2021 TO

31-MAR-2022

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984

52.203-16 Preventing Personal Conflicts of Interest DEC 2011

52.203-17 Contractor Employee Whistleblower Rights and Requirement

To Inform Employees of Whistleblower Rights

APR 2014

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber

Content Paper

MAY 2011

52.204-7 System for Award Management OCT 2018

52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011

52.204-16 Commercial and Government Entity Code Reporting JUL 2016

52.204-18 Commercial and Government Entity Code Maintenance JUL 2016

52.204-19 Incorporation by Reference of Representations and

Certifications.

DEC 2014

52.209-7 Information Regarding Responsibility Matters OCT 2018

52.212-1 Instructions to Offerors--Commercial Items OCT 2018

52.212-2 Evaluation - Commercial Items OCT 2014

52.212-4 Contract Terms and Conditions--Commercial Items OCT 2018

52.224-1 Privacy Act Notification APR 1984

52.224-2 Privacy Act APR 1984

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013

52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

DEC 2013

252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7003 Agency Office of the Inspector General DEC 2012

252.203-7005 Representation Relating to Compensation of Former DoD

Officials

NOV 2011

252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7009 Limitations on the Use or Disclosure of Third-Party

Contractor Reported Cyber Incident Information

OCT 2016

252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting

OCT 2016

252.204-7015 Notice of Authorized Disclosure of Information for Litigation

Support

MAY 2016

252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991

252.225-7031 Secondary Arab Boycott Of Israel JUN 2005

252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

JUN 2012

252.232-7010 Levies on Contract Payments DEC 2006

252.243-7002 Requests for Equitable Adjustment DEC 2012

252.244-7000 Subcontracts for Commercial Items JUN 2013

ADDENDA TO 52.212-1 & 2

Addendum to 52.212-1 -- Instructions to Offerors -- Commercial Items. (DEVIATION 2018-O0018)

The following paragraphs are changed as follows:

(b)(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary; Technical quote must demonstrate an understanding of the requirements by describing:

(i) how you would address a GPC transaction that failed to interface from USBANK due to a funding issue? (Upward/Downward adjustment)?

(ii) how you would handle negative commitments in DAI?

(iii) how you would fix a negative unliquidated obligation that is being reported on the financial statements.

What steps would you take to correct it?

(iv) DHRA utilizes PDS and PRDS (DAI and SPS interfaces), what steps you would take to ensure the obligations are recorded timely and accurately using these interfaces. If an error is discovered, what steps would you take to make the corrections in DAI?

(v) how you would research and resolve Unmatched Disbursements (UMDs), Invoices on Hold, Defense

Travel System (DTS) errors?

(vi) how would you reconcile O2C transactions in DAI?

(vii) how would you interact with a difficult customer?

(viii) your staffing plan.Include the labor category, minimum qualifications that will be provided, and knowledge, skills and abilities for each category. Resumes should be provided to demonstrate understanding of the qualifications and KSAs for each category.

(b)(10) Submit information regarding recent and relevant past performance. Past performance information is limited to five recent (performed within the last five years as of the date of the solicitation) and relevant contracts for the same or similar services (including contract numbers, points of contact with telephone numbers and other relevant information).

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers. Note: the period of performance dates may be adjusted based on the date an award is made, however, the base period and all options will remain at 12 months each period.

The following paragraphs are deleted

(d) Product Samples.

(h) Multiple Awards.

The rest of this provision remains unchanged.

Addendum to 52.212-2 -- Evaluation -- Commercial Items. (Oct 2014)

The provision is changed as follows:

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Technical

Past Performance

Price

Technical and past performance, when combined, are significantly more important than cost or price.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) This RFQ is conducted under the guidelines of FAR Parts 12 and 13. Award will be based on a determination of best value to the Government, price and other factors considered. “Best Value” means the expected outcome of an acquisition that, in the Government’s estimation, provides the greatest overall benefit in response to the requirement.

Best value evaluation is, in and of itself, a subjective assessment by the Government of the proposed solution that provides the optimal results to the Government.

(d) This method does not use any aspects of FAR subpart 15.3. The use of FAR Part 12 and 13 procedures does not obligate the Government to determine a competitive range, conduct discussions with any contractors, solicit quotes or revisions thereto, or use any other source selection techniques associated with FAR subpart 15.3.

(e) Technical quotes will be reviewed for strengths, weaknesses and deficiencies.

(f) Past performance will be reviewed for relevance to the solicited requirement, quality of performance and customer satisfaction.

(g) A comparative analysis will be conducted to determine the best value based on the strength of the technical understanding, past performance and price.

(h) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of Provision)

CLAUSES INCORPORATED BY FULL TEXT

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (OCT 2018)

ALTERNATE I (OCT 2014)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (u)) of this provision.

(a) Definitions. As used in this provision--https://www.sam.gov/

“Economically disadvantaged women-owned small business (EDWOSB) concern” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

“Forced or indentured child labor” means all work or service—

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

“Highest-level owner” means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an immediate owner of the offeror. No entity owns or exercises control of the highest level owner.

“Immediate owner” means an entity, other than the offeror, that has direct control of the offeror. Indicators of control include, but are not limited to, one or more of the following: Ownership or interlocking management, identity of interests among family members, shared facilities and equipment, and the common use of employees.

“Inverted domestic corporation,” means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

“Manufactured end product” means any end product in product and service codes (PSCs) 1000-9999, except—

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

“Place of manufacture” means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

“Restricted business operations” means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate—

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

“Sensitive technology”—

(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically—

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act

(50 U.S.C. 1702(b)(3)).

“Service-disabled veteran-owned small business concern”—

(1) Means a small business concern—

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

“Small business concern” means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria in 13 CFR Part 121 and size standards in this solicitation.

“Small disadvantaged business concern, consistent with 13 CFR 124.1002,” means a small business concern under the size standard applicable to the acquisition, that--

(1) Is at least 51 percent unconditionally and directly owned (as defined at 13 CFR 124.105) by--

(i) One or more socially disadvantaged (as defined at 13 CFR 124.103) and economically disadvantaged (as defined at 13 CFR 124.104) individuals who are citizens of the United States; and

(ii) Each individual claiming economic disadvantage has a net worth not exceeding $750,000 after taking into account the applicable exclusions set forth at 13 CFR 124.104(c)(2); and

(2) The management and daily business operations of which are controlled (as defined at 13.CFR 124.106) by individuals, who meet the criteria in paragraphs (1)(i) and (ii) of this definition.

“Subsidiary” means an entity in which more than 50 percent of the entity is owned—

(1) Directly by a parent corporation; or

(2) Through another subsidiary of a parent corporation.

“Veteran-owned small business concern” means a small business concern—

(1) Not less than 51 percent of which is owned by one or more veterans(as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more veterans; and

(2) The management and daily business operations of which are controlled by one or more veterans.

“Women-owned business concern” means a concern which is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of the its stock is owned by one or more women; and whose management and daily business operations are controlled by one or more women.

“Women-owned small business concern” means a small business concern --

(1) That is at least 51 percent owned by one or more women or, in the case of any publicly owned business, at least

51 percent of the stock of which is owned by one or more women; and

(2) Whose management and daily business operations are controlled by one or more women.

“Women-owned small business (WOSB) concern eligible under the WOSB Program (in accordance with 13 CFR part 127),” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the

United States.

(b)

(1) Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2) The offeror has completed the annual representations and certifications electronically in SAM accessed through http://www.sam.gov.