H9227720R0010.pdf

SEE ADDENDUM

(No Collect Calls)

H9227720R0010 20-Mar-2020

b. TELEPHONE NUMBER

312-968-8078

8. OFFER DUE DATE/LOCAL TIME

12:00 AM 31 Mar 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

H922779. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JASON G. AKERS

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

SOCCENT FWD HQ CONTRACTING

AL UDEID AIR BASE

APO AE 09309

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$16,500,000

NAICS:

541890

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF81

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

PAI PWS

PERFORMANCE WORK STATEMENT (PWS)

SOJTF-OIR Atmospheric Reporting and Publicly Available Information Analysis

Date: 10 MARCH 2020

PART 1

GENERAL INFORMATION

1. General: This is a non-personal service to provide Atmospheric Reporting, Publicly Available Information (PAI) Analysis, and Content Delivery for Special Operations Task Force – Operation Inherent Resolve (SOJTF-OIR). The contractor shall have the capability to quickly establish online social media platforms, and atmospheric reporting networks operational in Iraq, Syria within 30 days. The contractor should have working experience with producing Social Media, online, and multimedia production. Due to the sensitive nature of this work, it is recommended but not necessary that the contractor be U.S owned and operated with existing office locations or a capability to set up office locations in Iraq, Syria, and CONUS. The contractor shall have the capability to access to bases within the Kurdish Regional Governorate of Iraq. Special Operations Joint Task Force-OIR (SOJTF-OIR) shall appoint a Contracting Officer Representative (COR) to verify all work is being completed in accordance with (IAW) this Performance Work Statement (PWS). The US Government (USG) shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the USG.

1.1 Description of Services/Introduction: atmospheric reporting and PAI analysis from highly-trained professionals, native speakers of the target languages consistent with industry best practices. All language and translation requirements are subject to change over the life of this contract. The contractor shall provide full-service cultural knowledge, linguistic services, political, journalistic, editorial, media, and information technology subject matter expertise.

The contractor shall support the following tasks in support of this contract:

1.1.1 Task 1 – Provide Project Management

1.1.2 Task 2 – Provide Transition-In and Transition-Out Support

1.1.3 Task 4 – Provide Atmospheric Reporting and Research Analysis

1.1.4 Task 5 – Provide Consultation on Content Development & Dissemination

1.2 Background: SOJTF-OIR is looking to develop and maintain understanding the Operational Environment (OE) in their Area of Responsibility (AOR) to gain synergies and efficiencies to increase the effectiveness of Information Operations (IO) and counter violent extremist organization (C-VEO) efforts. Primary to this effort is to gain access to Atmospheric Reporting and PAI Analysis in Iraq, Syria, and any future command structures as dictated to SOJTF-OIR by Special Operations Command-Central (SOCCENT).

1.3 Objectives: The Contractor shall provide support as required by this PWS.

1.4 Scope: The scope of this requirement is to provide SOJTF-OIR with appropriate Operational Effects support to conduct atmospheric assessments, multimedia monitoring, and operational research support based on PAI as well as survey data. This type of support directly assists SOJTF-OIR efforts to C-VEO ideologies and mitigate malign actors influence. Additionally, this research supports various metrics analysis, and planning that assist in preparation for existing and future threats.

The contractor will perform support on-site and off-site at various locations, which will require travel routinely to Continental United States (CONUS) and to Outside the Continental United States (OCONUS) locations to U.S. bases in the AOR.

1.4.1– Provide Project Management: The contractor shall provide project management support under this contract. This includes the management and oversight of all activities performed by contractor personnel, including subcontractors, to satisfy the requirements identified in this Performance Work Statement (PWS). The contractor shall identify a Project Manager (PM) by name who shall provide management, direction, administration, quality assurance, and leadership of the execution of this contract.

1.4.1.1 Subtask – Prepare a Monthly Status Report (MSR): The contractor shall develop and provide an MSR. The MSR shall include the following:

a. Activities during reporting period, by task (include on-going activities, new activities, and activities completed, and progress to date on all above mentioned activities). Each section shall start with a brief description of the task.

b. Problems and corrective actions taken. Also include issues or concerns and proposed resolutions to address them.

c. Personnel gains, losses, and status (security clearance, etc.).

d. Government actions required.

e. Schedule (show major tasks, milestones, and deliverables; planned and actual start and completion dates for each).

f. Accumulated invoiced cost for each CLIN up to the previous month.

g. Projected cost of each CLIN for the current month.

1.4.1.2 Subtask – Prepare a Project Management Plan (PMP): The contractor shall document all support requirements in a PMP. The contractor shall provide the Government with a draft PMP on which the Government will make comments. The final PMP shall incorporate the Government’s comments. The PMP shall: Describe the proposed management approach.

a. Contain detailed Standard Operating Procedures (SOPs) for all tasks.

b. Include milestones, tasks, and Subtasks required in this contract.

c. Provide for an overall Work Breakdown Structure (WBS) with a minimum of three levels and associated responsibilities and partnerships between Government organizations.

d. Describe in detail the contractor’s approach to risk management under this contract.

e. Describe in detail the contractor’s approach to communications, including processes, procedures, communication approach, and other rules of engagement between the contractor and the Government.

f. Contain a Quality Control Plan (QCP)

1.4.1.3 Subtask – Update The Project Management Plan (PMP): The PMP is an evolutionary document that shall be updated annually at a minimum. The contractor shall work from the latest Government-approved version of the PMP.

1.4.1.4 Subtask – Lessons Learned Reports: The contractor shall submit lessons learned reports, as requested by the COR via email, to document any lessons learned during contract execution. The lessons learned reports shall:

a. Identify the activity or experience.

b. Identify the problem or success.

c. Describe the impact of the problem or success.

d. Provide a recommendation to the problem or success.

1.4.2. – Task 2 Transition-In and Transition-Out: The contractor shall provide a Transition- In Plan as required. The contractor shall ensure that there will be minimum service disruption to vital Government business and no service degradation during and after transition. The contractor shall implement its Transition-In Plan No Later Than (NLT) five Government workdays after award, and all transition activities shall be completed 15 Government workdays after approval of Transition-In Plan. The contractor shall provide Transition-Out support when required by the Government. The Transition-Out Plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel at the expiration of the TO. The contractor shall provide a draft Transition-Out Plan within six months of Project Start (PS). The Government will work with the contractor to finalize the Transition-Out Plan. At a minimum, this Transition-Out Plan shall be reviewed and updated on an annual basis.

Additionally, the Transition-Out Plan shall be reviewed and updated quarterly during the final Option Period.

In the Transition-Out Plan, the contractor shall identify how it will coordinate with the incoming contractor and/or Government personnel to transfer knowledge regarding the following:

a. Project management processes

b. Points of contact

c. Location of technical and project management documentation

d. Status of ongoing technical initiatives

e. Appropriate contractor to contractor coordination to ensure a seamless transition

f. Transition of Key Personnel

g. Schedules and milestones

h. Actions required of the Government

1.4.3. Task 3 – Provide Research Analysis: The US relies on all forms of influence to counter threats such as extremist campaigns. SOJTF-OIR is tasked to gather and collect information through a multitude of different platforms to include but not limited to: print, social media, population surveys, and industry research. SOJTF-OIR is charged with analyzing quantitative and qualitative primary and secondary data of indigenous populations and societies in Iraq and Syria to support the US fight against VEOs and malign actors counter to US objectives.

The contractor shall analyze and produce assessments which evaluate friendly and adversary operations, capabilities, objectives, and gaps to assist SOJTF-OIR in dismantling terrorist campaigns and furthering US strategic objectives, as required.

The contractor shall provide support and assistance to SOJTF-OIR, in conducting research within after mentioned AOR and neighboring regions that directly support SOJTF-OIR objectives, operations, and activities. This includes providing services in market research and analysis, digital and traditional marketing, and application of those methods.

All products provided by the contractor and any accompanying reports shall be complete, ready for distribution, consistent with a high level of quality control, culturally sensitive and appropriate. The contractor shall participate operational working groups serving as a traditional and digital media marketing subject matter experts (SMEs). The contractor shall also provide SME support on the behalf of the agency to assist other DoD and interagency partners, as requested. Additionally, as requested by the SOJTF-OIR.

The Subtasks identified below will be required to be performed with SOJTF-OIR supervision.

All reports produced and data provided by the contractor shall be in a format agreed upon by the contractor and SOJTF-OIR and adjusted as necessary. On-going research across the geographical AOI shall be required beginning at the start of performance of this contract.

1.4.3.1 Subtask – Atmospheric Research: The contractor shall conduct industry standard market research in specific areas designated and prioritized by SOJTF-OIR. The contractor’s research shall focus on the identified geographic markets, regions, and audiences and shall ensure that information on US persons is not collected or utilized. The design of the research is focused through the architecture of three verticals (1) Violent Extremist Organizations (VEOs),

(2) Malign State Actors (3) Friendly (Coalition & Partner Force) activity and interaction (online and offline activity) with other entities in the information environment. Research shall include but is not limited to: the identification of various types of media (to include social media) and market tactics utilized in the area; recommended mobile platforms, connections (2G, 3G, etc.);

network architecture; Instances of censorship/one-sided reporting, or intentional blackouts (jamming, etc.); Ownership and alignment (pro-Government/DoD objective, anti- Government/DoD objective, etc.) of various media platforms. Methods to shape the identified media landscape and new and emerging marketing technologies and techniques; and, to maximize use of industry best practices. Deliverable reports and frequency of reports by month are as follows:

a. 4 x Spot Report (on request) on a topic of interest determined by the CJSOT-OIR per month.

b. 10 x RFIs (on request). Short RFIs are answered according to three levels or urgency:

Critical - 24 Hours, Urgent – 3 Days, Routine – 7 Days.

c. 3 x Monthly Verbal Briefs (on request)

d. 1x monthly verbal atmospheric brief to SOJTF-OIR Headquarters.

e. 1 x monthly report which details adversary and friendly components (1) Adversary Messaging both MSA & VEO which includes overview of content, prominent sources and reach and Friendly Messaging which includes overview of content, prominent sources and reach.

1.4.3.2 Subtask– Provide Support for Population Surveys: The contractor shall develop a monthly in-depth survey report on specified topics decided by SOJTF-OIR with all original survey data. Each report shall include an executive summary and pictorial slides that summarizes significant data in the report. The contractor shall perform these studies in accordance with the highest standards of qualitative research and analysis.

The contractor shall conduct all interviews in a scientifically rigorous manner. The contractor shall employ highly developed capabilities for implementing complex sample designs and successfully encouraging the cooperation of sampled families and individuals. The contractor shall ensure quality of interview completeness, data collection methodology, and data integrity and accuracy for all surveys using methods that are published in peer-reviewed, scientific or academic social and behavioral science literature.

All quantitative questionnaires shall be pilot tested before fielding and all qualitative questionnaires shall be pilot tested with two similar language respondents of the intended and ultimate audiences. All sampling frames produced by the contractor shall be pre-approved by the SOJTF-OIR before fielding.

The contractor shall provide pre- and post-testing of influence products, to include a combination of quarterly focus groups and flash surveys (for a total of three quarters). Focus groups will be conducted to include:

a. Post-tests of existing content.

b. Pre-tests of on-the-shelf content prior to dissemination and/or story board reviews or concept reviews of potential future approaches / products.

c. There will be 18 focus groups in total (6 groups per quarterly wave, 8-12 participants per group), equally split between all-male and all-female groups, ages 18-40.

d. Associated deliverables will include a summary report, English language transcripts (translated from the original Arabic), and original Arabic focus group audio files.

e. Flash surveys will be conducted, which entail samples (simple random sampling) of N=300 respondents per quarter, with locations specified within three weeks of initiating flash survey research. There will be three flash surveys in total (N=900 total, with N=300 per individual flash survey). Associated deliverables will include a summary report, associated data set (in SPSS format), and survey instrument / questionnaire.

1.4.3.3 Subtask – Target Audience Research and Consultation: The contractor shall conduct industry standard research on target audiences, no more than twice quarterly as specified by the SOJTF-OIR. The research may be done in multiple regions in order to develop an understanding of these highly complex audiences. Industry standard research refers to primary research in the form of focus groups and surveys, as well as secondary and syndicated audience research tools (e.g., Geoscape, Census data, etc.). The contractor shall utilize available industry data, including market data available for purchase, outside reports, and other data provided by SOJTF-OIR, and develop audience profiles for the designated Areas of Interest (AOI).

Where standard data tools, such as those primary research methods listed above, are not available, the contractor shall be required to conduct non-traditional forms of primary research.

The contractor shall provide demographic/segment data on audiences in the specified AOI. This data could include, but is not limited to, age, gender, external and internal conditions and influences that drive their behavior, media consumption, geographic concentration of the identified groups or segments (i.e., military age individuals), online/digital concentration, and networks (both real life and digital).

The contractor shall also identify key communicators to target audiences including, but not limited to, biographical data, professional background, educational background, personal background, influencer qualifications, political/state/tribal affiliations, user activity, platforms they are active on, their online messaging/objectives, and their audience/followers.

The contractor shall provide an annual media strategy for each developed program or approved campaign plan for CJSOTF-OIR. A program or operation is defined as Concept of Operations (CONOPs), Operational Order (OPORD), an approved Communications plan, and/or National Messaging plan. The developed strategy and execution plan could be at the strategic level (regional/global), operational (defined geographical area), tactical, and/or include all three levels (Multi-level) supporting the program or plan/operation.

For each program, as designated by SOJTF-OIR, the contractor shall provide a media campaign strategy with a detailed execution plan that contains the rationale for executing the program, measurable objectives, target audience information, tactics, and detailed timetables.

The strategy shall include the recommended media types and messages for the program. Plans shall include strategies and tactics that are actionable and measurable. When developing the media campaign strategy and execution plan, the contractor shall utilize information gathered under Subtasks 1.4.4.1 and 1.4.4.2 above. The contractor shall include recommendations for future efforts within the scope of Subtasks 1.4.4.1, 1.4.4.2, and 1.4.4.3 in support of the relevant program.

The contractor shall also propose Measures of Effectiveness (MOE), Measures of Performance (MOP), and any return on investment (ROI) that can be used by the SOJTF-OIR to evaluate the successful execution of the plan. The contractor’s proposed MOE and ROI will be reviewed and approved by the SOJTF-OIR.

1.4.4. Task 4 – Provide Consultation on Content Development & Dissemination: Upon request, but not to exceed twice quarterly, the contractor shall assist in the development of content for major campaigns to directly counter threats such as the efforts of violent extremists and malign actors. Major campaigns are designated as multiple battles or CONOPs to achieve a specified effect. The contractor shall support this task, as detailed in approved CJSOTF-OIR campaign plan, operational plans, and/or tactical plans.

1.4.4.1 The contractor shall identify and provide CJSOTF-OIR with detailed, local information types, sources, and procedures to be used in obtaining, organizing, analyzing, and incorporating this information into content. Consultation on content developed by the contractor may include, but is not limited to, text, graphics, video, audio, audio-visual components, and any other information featured on relevant platforms. Consultation by the contractor shall demonstrate an intimate knowledge of the regional media markets, as well as the cultural, social, political, and economic dynamics for the target region and target audiences. The contractor shall develop content that demonstrates an understanding and reflection of local and regional perspectives to include the use of indigenous terms and dialects.

The contractor shall also use items and events of regional interest and developed techniques to transmit timely, accurate, and comprehensive messages as required by CJSOTF-OIR. All content shall be oriented toward identified foreign, target audiences and not on US audiences.

1.4.4.2 The contractor shall plan, conduct, disseminate and assess influence efforts aimed at degrading extremist organizations narrative and ideology within Iraq and Syria as well as select locations within CJOA-OIR as directed. Influence efforts are derived from military objectives and lines of effort identified within higher headquarters execute orders and supporting operations orders. The content will consist of influence activities that degrade the ability of VEOs and malign foreign actors who actively seek to gain a competitive advantage in the information environment with biased news stories that are counter to U.S. Objectives. Specific requirements under this task will promote cooperation among coalition nations, improve hope and reassurance, respond to crises, refute adversary misinformation / disinformation campaigns, and deter or defeat state and non-state aggression.

1.4.4.3 The contractor shall conduct monthly and quarterly digital monitoring and assessment in order to provide the USG with 1) Measures of Performance (MOP), 2) Measures of Effectiveness (MOE), and 3) Measures of Context (MOC) in order to provide the customer with a comprehensive assessment of all digital media produced and disseminated. The quarterly reports will also provide a summary of changes in MOP and MOE over the reporting period as compared to project kickoff and the previous quarter, as well as illustrative examples of TA engagement and feedback.

1.4.4.4 The contractor will provide weekly SITREP reports that include:

a. Measures of performance

i. Number of messages delivered

ii. Impact indicators of message understanding

iii. Locations of delivery

iv. Accounting and reporting of messaging activities planned and executed

v. Atmospherics/rationale for product placement

b. Potential Measures of effectiveness

i. Impact indicator of message resonance within targeted population

ii. Perceptions or reactions to media campaign

c. Assessment/Recommendations

i. Assessment of the current campaign activities

ii. Recommendations on messaging adjustments/branches/sequels

iii. Provide additional local data and insights for hard to reach target populations and areas

1.4.4.5 Communication Plan Development and Media Campaign Planning: The contractor shall develop quarterly communication plans based on customer operational requirements. The communications plan will be reviewed and approved by the customer during the quarterly project update.

The contractor shall conduct media campaign planning and concept development based on USCENTCOM messaging objectives and approved MISO programs. These project concepts will summarize the operational and creative aspects of the campaign to include objectives, operational phases/stages, storyboards, product/media concepts, and timing/synchronization matrix, etc.

1.4.4.6 The contractor shall develop and distribute content including, but not limited to, the following products and dissemination channels. Production and dissemination subject to change as per government instruction.

a. Influencer Network Journalism: Contractor shall provide a responsive network of mobile media collection and dissemination contracted personnel with local followings to capture raw footage, audio, written word, and post produce content derived of events on the ground and to understand the contextual environment and develop content strands which deliver desired effects within specified thematic guidance provided by the Government.

b. Influencer Media Network Content Production: The purpose of this social media content is to communicate key themes and messages to select target audiences (TAs) based on customer requirements, desired effects, and objectives. Guidance and approval for production of social media content will be provided to the contractor by the USG. Content must fit within the specified thematic guidance provided by the Government. Content will be produced with the goal of engaging intended audiences with easily consumable and sharable content across various social media platforms (unless directed by Government to provide different standard/quality).

c. Influencer Network Media Commissioning: Social media Content Production and Dissemination shall include social media news product, engagements, interviews and other regionally accessible social media content. Contractor shall be prepared to develop and produce social media content. In addition, contracted media personnel will disseminate media (as outlined below) using their existing social media accounts with verified local followings.

d. Audio Content Production: Contractor shall be prepared to develop and produce audio content for dissemination online. The purpose of this audio content is to communicate key themes and messages to select TAs based on customer requirements, desired effects, and objectives. Guidance and approval for production of audio content will be provided to the contractor by the USG. Content must fit within the specified thematic guidance provided by the Government. Content will be produced to industry standards for multi-channel dissemination (unless directed by Government to provide different standard/quality). Upon completion of production products will be uploaded to Fixed Focus for review.

e. Digital Media Content Production: When required and directed by Government lead, the contractor shall be prepared to develop and produce original digital media content (audio/imagery/video) for dissemination on select websites, social media sites, and mobile applications. Content can also be disseminated on select commercial websites and social media websites sites as digital advertisements or on select mobile devices as video advertisements, push notification, advertisement overlays, etc. The purpose of this digital media content is to communicate key themes and messages to select TAs based on customer requirements, desired effects, and objectives. Digital content includes graphics, video, cartoons, posts to be disseminated via Facebook, Twitter, YouTube, and other various relevant website and social media. Mobile applications must support iOS, Android, and Windows. Guidance and approval for production of digital media content will be provided to the contractor by the USG. Content must fit within the specified thematic guidance provided by the Government. Content will be produced to industry standards for multi-channel dissemination (unless directed by Government to provide different standard/quality). Content will be produced to industry standards for multi-channel dissemination (unless directed by Government to provide different standard/quality).

Upon completion of production TVCs will be uploaded to Fixed Focus for distribution.

f. Word of Mouth: This includes messages delivered in the various information environments, town hall meetings, local meetings, and ‘whispering and rumor” campaigns. Whispering and rumor campaigns must not be deceptive in nature and true in fact and intent.

1.5 Period of Performance: The period of performance shall begin 5 days from the date the Contracting Officer issues the Notice to Proceed (NTP) for a period of twelve (12) months with one (12) month option periods. The period of performance covers from set-up of necessary service items at locations to be determined, through the end of contract period of performance and retrieval of equipment. Within five (5) days of NTP, all essential Food catering services must be fully operational. Contract period of performance will be canceled IAW FAR termination procedures IOT provide the Contractor 30 days’ notice of the US Government’s intent should the need arise.

This contract can be terminated at any time, by the either party with 30 days’ notice to terminate.

1.6 General Information

1.6.1 Quality Control (QC): The Contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure that services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services and default in performance. The Contractor’s QCP is the means by which he assures the USG that his work complies with the requirements of the contract. Two (2) copies of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) within five (5) days after contract award. After USG acceptance of the QCP, the Contractor shall receive the KO’s acceptance and approval in writing before implementing any proposed changes to the QCP.

1.6.1.1 Quality Control Reports: The Contractor shall submit a monthly Quality Control Report for each functional area identified in the QASP. The report shall be submitted to the COR and KO on the last day of the month for review as part of the Contractor's QCP.

1.6.2 Quality Assurance: The USG shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the USG will do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The Contractor shall provide services as specified during the period of performance, to include performance during all holidays.

1.6.4 Hours of Operation: Client Support – the contractor shall provide on-call analytical, technical, and consulting support to maintain digital platforms on a 24/7 basis. The service level for such client support shall be one-hour response during business hours (0800 to 1700 for the client’s local time zone) and three-hour response time outside of business hours.

1.6.5 Place of Performance: Place of Performance is any location Special Operations Command Central assigns SOJTF-OIR an area of responsibility. The contractor shall be required to travel to CONUS and OCONUS U.S. bases in the AOR and personnel shall be located at CONUS and OCONUS locations.

1.6.6 Type of Contract: The USG anticipates award of a Firm Fixed Price Contract with Cost reimbursable CLINs for DBA Insurance; specifically DBA insurance for the countries of Iraq and Syria.

1.6.7 Security Requirements: The contractor will have access to unclassified and classified data. For access to classified information, the contractor shall ensure that all personnel having access to classified information have the necessary security clearances. Contractor personnel visiting any Government facility in conjunction with this contract shall be subject to the standards of conduct applicable to Government employees. Site-specific approval regarding access to sensitive materials, computer facility access, issue of security badges, etc. shall be coordinated with the Program Officer (PO) as required.

The contractor shall provide each employee an identification (ID) badge which shall indicate the date of the start of the contract or the employees’ employment start date. The ID badge shall be made of non-metallic material. The badge shall be easily readable and include employee’s name, contractor’s name, functional area of assignment, and color photograph. The contracting officer or his or her authorized representative shall approve the ID badge template before the start date.

Contractor personnel shall wear the ID badge at all times when performing work under this order/contract to include attending Government meetings and conferences within the facility.

The contractor shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.7.1 Physical Security: The contractor will have access to unclassified and classified data.

For access to classified information, the contractor shall ensure that at a minimum one person (the Chief Operating Officer is recommended but not required) have up to a Top Secret Security Clearance; SCI level clearance is not required. Contractor personnel visiting any Government facility in conjunction with this contract shall be subject to the standards of conduct applicable to Government employees.

The contractor shall have individuals with the ability to enter a TS level facility clearance. TS information, SECRET North Atlantic Treaty Organization (NATO) information, Foreign Government information, and For Official Use Only (FOUO) information.

1.6.7.2 Badging: When on site, the Contractor shall adhere to all installation policies and procedures. Contractor shall provide photo of all employees that will be working at the site if applicable. If required, the Contractor shall be escorted into the facilities by military personnel and issued an installation access badge. The Contractor shall prohibit the use of USG issued badges by any persons other than US employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

The Contractor shall develop procedures covering badge control that shall be included in the QCP.

Such procedures shall include turn-in of any issued badges by personnel who no longer require access to the installation. The Contractor shall immediately report any occurrences of a lost badge(s) to the KO and COR. Installation policies and procedures will be provided to the Contractor through the COR.

1.6.8 Post Award Conference/Periodic Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR and other USG personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the

KO shall apprise the Contractor of how the USG views the Contractor's performance and the Contractor shall apprise the USG of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the USG.

1.6.9 Project Manager: The Contractor shall provide a Project Manager (PM) who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation. The PM must be able to read, speak and write in English Level 3 (Good working Knowledge) defined by 3 FAH-2 H-400 Appendix C language qualification requirements.

1.6.10 Sexual Assault and Sexual Harassment Policy. The Contractor shall ensure all employees comply with the Sexual Assault and Sexual Harassment Policy outlined below.

1.6.10.1 Sexual Harassment Policy Compliance: The Contractor shall certify that all employees performing work under this contract have been fully trained per the requirements below. The COR shall be provided with the following information at a minimum: employee’s name, civil identification number and date trained. Proof of Sexual Harassment Policy Compliance is due within five (5) days after initial contract award and within 48 hours after arrival of new personnel on site.

1.6.10.2 The Contractor shall conduct training of all employees annually to prevent sexual assault and sexual harassment. This training must, at a minimum, ensure that all the Contractor employees understand the definitions and policy outlined below.

1.6.10.3 Each employee shall be in compliance with the training requirement and shall be reported to the Contracting Officer Representative prior to the employee being allowed access to the worksite."

1.6.10.4 Sexual Assault and Sexual Harassment Policy Definitions. As used in this policy – “Sexual Assault” means – A crime defined as intentional sexual contact, characterized by use of force, physical threat or abuse of authority or when the victim does not or cannot consent. Sexual assault includes rape, nonconsensual sodomy (oral or anal sex), indecent assault (unwanted, inappropriate sexual contact or fondling), or attempts to commit these acts. Sexual assault can occur without regard to gender or spousal relationship or age of victim. “Consent” will not be deemed or construed to mean the failure by the victim to offer physical resistance. Consent is not given when a person uses force, threat of force, or coercion or when the victim is asleep, incapacitated, or unconscious.

1.6.10.4.1 Sexual Harassment” means – Gender discrimination that involves unwelcomed sexual advances, requests for sexual favors and other verbal or physical conduct of a sexual nature between the same or opposite sex genders when such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creates an intimidating, hostile, or offensive working environment. Categories of sexual harassment are:

1.6.10.4.1.1 Verbal – Examples include telling sexual jokes; using sexually explicit profanity, threats, sexually oriented cadences, or sexual comments; whistling in a sexually suggestive manner; and describing certain attributes of one’s physical appearance in a sexual manner.

1.6.10.4.1.2 Nonverbal – Examples include staring at someone, blowing kisses, winking, or licking one’s lips in a suggestive manner. The term may also include printed material (for example, displaying sexually oriented pictures or cartoons); using sexually oriented screen savers on one’s computer; or sending sexually oriented notes, letters, faxes or email.

1.6.10.4.1.3 Physical Contact – Examples include touching, patting, pinching, bumping, grabbing, cornering, or blocking a passageway; kissing; and providing unsolicited back or neck rubs.

1.6.10.4.2 Policy. The Department of Defense has adopted a policy to prevent sexual assault and sexual harassment. Contractors and contractor employees in the Army Central Command (ARCENT) Area of Responsibility (AOR) shall not–

1.6.10.4.2.1 Commit acts of sexual assault against any person on any camp, post, installation, or other United States enclave within the ARCENT AOR; or

1.6.10.4.2.2 Sexually harass any person on any camp, post, installation, or other United States enclave within the ARCENT AOR.

1.6.10.4.3 Contractor requirements. The Contractor shall –

1.6.10.4.3.1 Notify its employees of – Physical Security Analyst Services

1.6.10.4.3.1.1 The Department of Defenses’ policy described in paragraph 1.6.10.4.2; and

1.6.10.4.3.1.2 The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment;

1.6.10.4.3.2 Take appropriate action, up to and including termination, against employees or Subcontractors that violate the policy in paragraph 1.6.10.4.2; and

1.6.10.4.3.3 Annually train all employees to prevent sexual assault and sexual harassment. This training shall, at a minimum, ensure that all contractor employees understanding the definitions outlined in paragraph 1.6.10.4 and the policy in paragraph 1.6.10.4.2. Each employee’s compliance with this training requirement shall be reported to the Contracting Officer’s Representative prior to the employee being allowed access to the worksite.

1.6.10.4.4 Notification. The Contractor shall inform the Contracting Officer immediately of –

1.6.10.4.4.1 Any information it receives from any source (including host country law enforcement) that alleges a Contractor employee, Subcontractor, or Subcontractor employee has engaged in conduct that violates this policy; and

1.6.10.4.4.2 Any actions taken against Contractor employees, Subcontractors, or Subcontractor employees pursuant to this policy.

1.6.10.4.5 Remedies. In addition to other remedies available to the Government, the Contractor's failure to comply with the requirements of paragraphs 1.6.10.4.3, 1.6.10.4.4, or 1.6.10.4.6 of this policy may result in –

1.6.10.4.5.1 Requiring the Contractor to remove a Contractor employee or employees from the performance of the contract;

1.6.10.4.5.2 Requiring the Contractor to terminate a subcontract;

1.6.10.4.5.3 Suspension of contract payments;

1.6.10.4.5.4 Loss of award fee, consistent with the award fee plan, for the performance period in which the SOJTF-OIR determined Contractor non-compliance;

1.6.10.4.5.5 Termination of the contract for default or cause, in accordance with the termination clause of this contract; or

1.6.10.4.5.6 Suspension or debarment.

1.6.10.4.6 Subcontracts. The Contractor shall include the substance of this policy, including this paragraph 1.6.10.4.6, in all subcontracts.

1.6.10.4.7 Mitigating Factor. The KO may consider whether the Contractor had a Sexual Assault Prevention and Response training program at the time of the violation as a mitigating factor when determining remedies. Additional information about Sexual Assault Prevention and Response training programs can be found at the Department of Defense Sexual Assault Prevention and Response Home Page, http://www.sapr.mil."

PART 2

DEFINITIONS & ACRONYMS

2.1. DEFINITIONS:

2.1.1. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the USG. The term used in this contract refers to the prime.

2.1.2. Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the USG. Note:

The only individual who can legally bind the USG.

2.1.3. Contracting Officer’s Representative (COR). An employee of the USG appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Items that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Physical Security. Actions that prevent the loss or damage of USG property.

2.1.7. Quality Assurance. The USG procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.9. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. Subcontractor. One that enters into a contract with a prime contractor. The USG does not have privity of contract with the subcontractors.

2.1.11. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week. Monday through Sunday

2.2. ACRONYMS:

ACSA Acquisition Cross Service Agreement

AR Army Regulation AKO Army Knowledge Online BOS-I Base Operation Support - Integration CFR Code of Federal Regulations CJSOTF Combined Joint Special Operations Task Force CLIN Contract Line Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf CMR Contract Manpower Reporting CTIP Combatting Trafficking In Persons DA Department of the Army DBA Defense Base Act (Worker’s Compensation) DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense ECU Environmental Control Unit FAR Federal Acquisition Regulation FOD Foreign Objects and Debris FSC Federal Supply Code HAZMAT Hazardous Material KO Contracting Officer LSA Life Support Area MSDS Material Safety Data Sheet OCI Organizational Conflict of Interest POC Point of Contact PM Project Manager PRS Performance Requirements Summary PVTMED Preventive Medicine PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RPIE Real Property Installed Equipment SPOT Synchronized Pre-deployment Operational Tracker SOCCENT Special Operations Command Central SOJTF Special Operations Joint Task Force TE Technical Exhibit UIC Unit Identification Code USARCENT United States Army Central (Command) USG United States Government WAWF Wide Area Work Flow

PART 3

SOJTF-OIR FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0 General: The USG shall not provide no equipment in the performance of this contract.

3.1. Services: The SOJTF-OIR shall provide escorts when required.

3.2 Facilities N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

3.6 Fuel: N/A

PART 4

CONTRACTOR FURNISHED PROPERTY, EQUIPMENT AND SERVICES

4.0 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.1 Secret Facility Clearance: Reserved.

4.2 Materials: The Contractor shall provide all materials indicated in the PWS necessary to meet the requirements under this PWS.

4.3 Equipment: The Contractor shall provide all equipment necessary to meet the requirements under this PWS. Contractor remains owner of all leased equipment, the USG will not purchase leased equipment. Contractor is responsible for providing insurance for all Contractor furnished equipment, ownership of risk remains with the Contractor.

4.4 Facilities: The Contractor shall provide all necessary items for the execution of base life support services or any other facilities necessary to meet the requirements under this PWS.

4.5 Life Support: The Contractor shall be responsible for providing all necessary life support for Contractor personnel executing the requirements in this PWS.

4.5.1 Transport: The Contractor shall provide the necessary transportation for its workforce to and from the place of performance.

4.5.2 Sustainment. The Contractor shall be responsible for providing if necessary food, water, and sanitation for its workforce.

PART 5

SPECIFIC TASKS

5.0 Basic Services: The Contractor shall provide services as outlined in 1.4 Scope and subsequent paragraphs.

5.1 Deliverables. The following deliverables as outlined in 1.4, Scope.

5.1.1 The contractor shall provide a proposed sample menu showing the ability to provide food that meets the requirements of this PWS.

5.1.2 The contractor shall provide documentation showing the ability to meet the scheduled prep and serve…