PWS DRAFT Multi-Media.pdf

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

MULTI-MEDIA OPERATIONS SUPPORT SERVICES

3rd PSYCHOLOGICAL OPERATIONS BATTALION

(Airborne) (Dissemination)

PART 1

General Information

1. GENERAL: This is a non-personal services contract to provide subject matter experts (SMEs) in multi-media productions in order to augment manpower and training for Military Information Support Operation (MISO) activities across all organizational functions. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services: The Contractor shall provide all personnel, supervision, and other items and non-personal services necessary to support the creation of multi-media productions with the highest quality of techniques and applications as defined in this Performance Work Statement, except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2. Background: The 3rd Psychological Operations Battalion (POB) (A)(D) is charged with production and dissemination of PSYOP multimedia products across all types of media platforms – Internet, TV, Radio, and Print. The organization requires augmentation to increase workload capacity, mentor Soldiers on industry-specific practices and production techniques, and train Soldiers on the topics outlined in this PWS, specifically:

Videography 3-D Visual Design/ Art (3-D Animation) Motion Graphics and Composition /Illustration Graphic Illustration Web/Interactive Web

1.3. Scope: The Contractor shall provide all supervision and personnel. The objective of Multimedia Support is to obtain the professional services necessary to perform multimedia duties, support the education of 1st Special Forces Command (Airborne), Management Support Services, and administrative duties as specified in the PWS at Fort Liberty, North Carolina.

1.4. Period of Performance: The period of performance shall be for a one (1) Base Year period of 11 months and four (4) 12-month option periods.

Phase-In: 30-day Period Base Year: 11-month Period Option Years: Four (4)-12-month Option Periods

1.5. General Information

1.5.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1.5.1.1. Quality Control Program: The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the Government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users.

The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) within ten (10) days after contract award and within five (5) days of any proposed change by the COR and Contract Officer.

1.5.1.1.1. The Contractor’s quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.5.1.1.2. Within 24 hours of completion, upon request from the COR, the Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

1.5.1.1.3. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been reviewed by the KO. Proposed changes made after KO review shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision.

The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.5.1.2. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor's first discrepancy will be issue as a warning; the second discrepancy will be a formal write up. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.5.1.3. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance s t a n d a r d s . It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.5.2. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Birthday Veteran’s Day Memorial Day Juneteenth Independence Day Thanksgiving Day Christmas Day

When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.5.2.1. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.5.2.1.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.5.2.1.2. Reschedule the work on any day that is mutually satisfactory.

1.5.3. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 8:00 AM - 5:00 PM. Monday through Friday, except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) is authorized. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered.

1.5.4. Place of Performance: The Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at 3rd POB (A)(D), and 1st Special Forces Command Head Quarters Public Affairs Office located at Fort Liberty, NC.

Telework shall be permitted on a case-by-case basis for the convenience of the Government to meet mission requirements of the Government. Telework request shall require prior approval from the COR or KO, or their prior designated representative within the 3rd POB (A)(D) S3. Telework requests shall be submitted no later than two hours before start of the workday due to weather decisions or other exigent circumstances. Telework tasks and assignments shall be completed and stored on Government laptops. Teleworking contractor employees shall use Virtual Private Network (VPN) when teleworking. During telework only For Official Use Only (FOUO) information and data can shall be accessed via telework. No classified material shall be taken outside of the Government facility or processed via telework.

1.5.5. Security Requirements: Contractor shall provide personnel with a security clearance, at minimum, of "TOP SECRET/ SENSITIVE COMPARTEMENTALIZED INFORMATION" before the start of contract and must maintain the level of security required for the duration of the contract. The security requirements are in accordance with the attached DD254. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW

DODD 8570.

1.5.5.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.5.6. Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately, within 30 minutes, report any occurrences of lost or duplicate keys/key cards to the KO and COR.

1.5.6.1. In the event keys other than master keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted f r o m the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.5.6.2. The Contractor shall prohibit the use of Government issued keys by any persons other than Contractor’s personnel. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.5.6.3. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.5.6.4. Special Qualifications.

1.5.6.4.1. General:

1.5.6.4.2. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current and emerging certifications, specific to their occupational specialty, and as indicated in this PWS. Further, all personnel must maintain proper security requirements during the life of the contract.

1.5.6.4.3. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English language to communicate in person properly, clearly, and effectively or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.5.6.4.4. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.5.6.4.5. Security Clearance: Personnel will have a security clearance, at minimum, of "TOP SECRET/ SENSITIVE COMPARTEMENTALIZED INFORMATION” at the start of full performance under this contract and must maintain the level of security required for the duration of the contract. The security requirements are in accordance with the attached DD254. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW Department of Defense Directive (DODD) 8140.01. For more information please visit http://www.dss.mil. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs.

1.5.1.4.1. Access and general protection policy and procedures. All contractor employees, including subcontractor employees, requiring access to an Army or USSOCOM controlled installation, facility, or area shall comply with applicable security policies and procedures (provided by the Government representative). This includes policies pertaining to the use or prohibition of electronic recorders, devices, cameras, etc. If the Contractor is required to take photographs or videos on a Government Installation, the Contractor must obtain written permission from the Senior Commander. The contractor shall also provide all information required for background checks to meet installation and facility access requirements to be completed by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, USSOCOM, USASOC and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.1.5. Anti-Terrorism (AT) and Operational Security (OPSEC) Requirements

1.5.1.5.1. Level I Training. All contractor employees, including subcontractor employees, requiring access to an Army or USSOCOM controlled installation, facility, or area shall complete AT Level I Awareness Training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contract employee and subcontract employee to the COR (or to the contracting officer, if a COR is not assigned) within 90 calendar days after completion of the training by all employees and subcontractor personnel. This is an annual training requirement. AT Level I training is available at: https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam.

1.5.1.5.2. AT awareness training for US based contractor personnel traveling overseas. All US based contract employees and associated subcontractor employees will receive Government provided AT awareness training specific to the area of responsibility (AOR) as directed by AR 525- 13, Antiterrorism prior to deploying overseas. Specific AOR training content is directed by the combatant commander, with the unit ATO being the point of contact.

1.5.1.5.3. iWATCH Training: The Vendor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the Government requiring activity Antiterrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the designated security office. Training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees' commencing performance with the results reported to the COR no later than 90 days after contract award and new employees' commencing performance.

1.5.1.5.4. Access to Government information systems. All contract employees with access to a Government information system must be registered in the Army Training Certification Tracking System http://www.dss.mil/ https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam

(ATCTS) at commencement of services and must successfully complete the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter.

1.5.1.5.5. Requirement for OPSEC training. Per AR 530-1, Operations Security, new contract employees must complete OPSEC Level I training within 30 calendar days of reporting for duty. All contract employees must complete annual OPSEC Awareness Training.

1.5.1.5.6. OPSEC SOP/Plan requirements. The vendor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan within 90 days of contract award, to be reviewed and approved by the responsible Government OPSEC Officer per AR 530-1, Operations Security. This SOP/Plan will specify the Government's critical information, why it must be protected, where it is located, who is responsible for it, and how to protect it. In addition, the vendor shall identify an individual who will be an OPSEC Coordinator. The vendor will ensure that this individual becomes OPSEC Level II certified

IAW AR 530-1.

1.5.1.5.7. Information Assurance (IA)/Information Technology (IT) Training. All contractor employees and associated subcontractor employees must complete DOD information assurance awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within 6 months after being employed.

1.5.1.5.8. Contract requiring performance or delivery in a foreign country. The DFARS Clause 252.255.7043, Antiterrorism/Force Protection for Defense Contractors Outside the United States shall be used in all solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingency and non-contingency support.

1.5.1.5.9. Handling / access to classified information: The Vendor shall comply with FAR 52.204-2, Security Requirements for access to information classified "Confidential", "Secret", or "Top Secret".

The Vendor must execute a Security agreement (DD Form 441), IAW the National Industrial Security Program Operating Manual (DoD 5220.22-M) and any revisions to DoD 5220.22-M (Note: A DD Form 254 will be required for any contract that requires access to classified information and/or a security clearance).

1.5.1.5.10. Vendor to obtain a Facility Clearance and individual clearances at the appropriate level.

The Vendor must obtain a Facility Clearance at the appropriate level (IAW the NISPOM DoD 5220.22-M) prior to the start of the contract base period of performance. Contractor personnel performing work under this contract must have the required security clearance at the appropriate level at the start of the base period of performance. Security clearances and Facility Clearance (FCL) requirements are required to be maintained for the life of the contract in accordance with the DD254 attached to the contract.

1.5.1.5.11. Pre-screen applicants using E-Verify Program. The Vendor must pre-screen applicants using the E-verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements. The vendor must ensure that the applicant has two valid forms of Government issued identification. An initial list of applicants must be provided to the COR later than 7 business days after the initial contract award to start the CI-focused security screening process.

1.5.1.5.12. Vendor responsible for ensuring security documentation is completed by applicants. The Vendor must facilitate the security screening process for CRPs (US/non-US citizens who do not require a security clearance and/or access to classified information) by ensuring the applicants http://www.dhs.gov/E-Verify) complete the required security documentation (Privacy Act Advisement, SF 85P, Fingerprint Cards, OFI Form 86C Special Agency Check (SAC), Intelligence Security Questionnaire, and a National Intelligence Agency Spreadsheet). The Vendor is responsible for translation services required for non- English speaking / writing applicants for assistance in completing the security screening packets. A blank security CI-screening packet will be provided to the Vendor by the Contracting Office upon request. For Linguist support, the Vendor must acquire a PSI-CoE PSIP account to submit the required background investigations. An initial list of applicants must be provided to the COR later than 7 business days after the initial contract award to start the CI-focused security screening process.

1.5.1.5.13. COR notification to the Vendor. The COR will notify the Vendor of the access determination for each applicant after the CI-focused screenings are complete. The Vendor must provide a final list of vetted/approved applicants to the COR at least 7 business days prior to the start of the training/exercise event to ensure that the Installation Security Office is notified in advance.For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued b a s e d on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.5.1.5.14. For contractors to maintain and recover a CAC. Contractor shall comply with DoDI 5200.46, dated 9 Sep 14, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC). When eligibility is denied, revoked, contract completion, or contractor fails to maintain the DODI Basic Adjudication Standards or Supplemental Adjudication Standards listed within, CACs will be recovered by the Contractor and will immediately be rendered inoperable and returned to the COR or the local Real-time Automated Personnel Identification System (RAPIDS) site and the turn-in receipt forwarded to the COR. In addition, agencies’ physical and logical access systems will be immediately updated to eliminate the use of a CAC for access. Contractor shall report departed employees and the dates their CAC were returned to the COR or RAPIDS site as of the last day of the month on a monthly basis IAW SOFARS clause 5652.242-9002. The report will include the names and circumstances of those departed employees whose CAC was not retrieved. Negative reports are required.

1.5.1.5.15. Information assurance/information technology training certification. Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2 the contractor employees' supporting IA/IT functions shall be appropriately certified upon contract award. Baseline certification as stipulated in DoD 8570.01-M, must be completed upon contract award.

1.5.1.5.16. NCIC and terrorist threat data base screening required. All contractor employees, including subcontractor employees, who are not in possession of a current Common Access Card (CAC) will be vetted by the local security office to determine fitness and eligibility for access IAW DTM 09-012, paragraph 2.b(4) to include but not limited to an NCIC III and Terrorist Database screening. The Vendor will ensure that the Government has sufficient biographical information to conduct said screening including, but not limited to the person's name, date of birth, and social security number.

1.5.1.5.17. Data Rights: The Government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the Government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.5.7. Meetings:

1.5.7.1. Kick-Off Meeting: The Government will host a kick-off meeting within phase-in period for the Contractor to describe its task implementation strategy and the status transition plans at this meeting.

1.5.7.2. Periodic Progress Meetings: The Contractor agrees to attend any meetings convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and/or COR may also meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.7.3. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

1.5.8. Contracting Officer Representative (COR): The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including Government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of Government furnished property, and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR. The COR is NOT authorized to change any of the terms and conditions of the resulting contract to include changes to cost or price estimates or changes to delivery dates.

1.5.9. Key Personnel: All personnel identified within this PWS are considered Key Personnel.

Personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) workdays of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 workdays the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) workdays of the termination.

1.5.9.1. The Contractor shall provide a Production Coordinator (PC) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PC (APC), who shall act for the Contractor when the PC is absent, shall be designated in writing to the KO at the post award conference. The PC or APC shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. All personnel shall be available between the hours of 8:00 AM to 5:00 PM, Monday through Friday, except federal holidays or when the Government facility is closed for administrative reasons.

1.5.9.2. Qualifications for all Key Personnel:

1.5.9.2.1. Production Coordinator (PC): The Contractor shall provide personnel who possess a bachelor’s degree in media production, communications, or marketing and (7) collective years of commercial industry experience focusing on commercial media operations, administration and project coordination. Personnel shall be proficient with a variety of software applications including standard Microsoft Office applications such as Word, Excel, PowerPoint, Teams, and Outlook.

1.5.9.2.2. Alternate Production Coordinator (APC): The APC shall meet or exceed the same qualifications as the PC.

1.5.10. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.5.10.1. All Contractor personnel performing work under this contract shall obtain a Department of Defense (DoD) Common Access Card (CAC). The CAC shall be worn at all times, when performing work under this contract, to include attending Government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

1.5.10.2. Contractor personnel shall be required to obtain a CAC at least ten (10) workdays prior to start of base contract period or prior to performance under this contract, whichever comes first.

1.5.10.3. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of Government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after commencement of base period of performance.

1.5.10.4. The Contractor shall immediately report any lost CAC or Government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other Government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other Government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.5.10.5. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. The Contractor's personnel shall maintain a professional demeanor and business casual appearance while working at 3rdPOB(A)(D) and 1st Special Forces Command Head Quarters, including maintaining an uncluttered, clean work environment.

1.5.10.6. Qualifications of all Personnel:

1.5.10.6.1. All Contractor personnel shall possess and maintain knowledge of new and emerging techniques in the management of multimedia projects including, but not limited to; broadcast television, radio, screenplays, print media, and electronic media content production for internet and mobile applications, specifically social media.

1.5.10.6.2. All Contractor personnel shall remain current with new and emerging techniques, technologies, and software applications within their respective field of expertise.

1.5.11. Videography qualifications:

1.5.11.1. Contractor personnel shall possess a bachelor's degree in the discipline areas of Performing Arts/Multimedia/Communication and four (4) years of experience in the respective field.

1.5.11.2. Contractor personnel shall have experience in all phases of feature-length program creation including but not limited to development, pre-production, production, and post-production activities; be experienced at operating field and studio audio visual equipment, configuring and operating advanced video camera systems, operating editing equipment and post-production software packages to create network-quality programs of varying lengths.

1.5.11.3. Contractor personnel shall be knowledgeable of computer technology and the technical processes involved.

1.5.11.4. Contractor personnel shall have the ability to edit with Adobe Creative Suite with a focus on Adobe Premier and Media Encoder on both large and small scale projects, an understanding of software that supports interactive media design, experience in studio productions and script writing.

1.5.11.5. Contractor personnel shall have working knowledge of After Effects, Photoshop and Illustrator.

1.5.11.6. Contractor personnel shall possess a current passport in order to travel abroad.

1.5.12. 3-D Visual Design/ Art (3-D Animation):

1.5.12.1. The Contractor personnel shall possess a bachelor's degree (preferable) or 3-D Accredited Training Certification and six (6) years of 3-D animation experience.

1.5.12.2. The Contractor personnel shall possess knowledge in the animation and building of 3-D objects, models, textures, lighting, characters, environments, and scenes.

1.5.12.3. The Contractor personnel shall be experienced in the use of Motion Capture devices and for modeling, texturing, animation, and lighting 3-D objects, characters, environments, facial/limb animation, and scenes.

1.5.12.4. The Contractor personnel shall have an excellent understanding of work flow processes and be capable of creating and integrating 3-D content into the production environment utilizing Adobe Create Suite software applications.

1.5.12.5. The Contractor shall have experience working in Cinema 4D/Maya/other 3D software.

1.5.13. Motion Graphics and Composition /Illustration:

1.5.13.1. The Contractor personnel shall possess a bachelor's degree in Motion Media Design, Motion Design, or Visual Effects and have six (6) years' experience in the respective field.

1.5.13.2. The Contractor personnel shall have experience with AfterEffects and either Premiere or Avid.

1.5.13.3. The Contractor personnel shall have familiarity with Illustrator, InDesign, and Photoshop.

1.5.13.4. The Contractor personnel shall have familiarity with Cinema4D, Blender, and Maya family of software.

1.5.14. Graphic Illustration:

1.5.14.1. The Contractor shall provide a Graphic Illustrator who possesses a bachelor's degree in art or graphic design and six (6) years of experience in a publishing or graphic design environment;

1.5.14.2. The Contractor personnel shall be capable of providing hand drawn sketches/illustrations.

1.5.14.3. The Contractor personnel shall have experience utilizing Adobe Creative Suite, including Photoshop, Illustrator, InDesign, Flash, After Effects, and Dreamweaver.

1.5.15.3. The Contractor personnel shall be proficient in Maya.

1.5.15.4. The Contractor personnel shall be proficient in photo editing.

1.5.15.5. The Contractor personnel shall have work experience using computer aided design (CAD) software.

1.5.15. Web/Interactive Web:

1.5.15.1. The Contractor personnel shall possess a Bachelor's degree in web programming and five

(5) years of experience. An advanced degree in any of the following disciplines is preferred: Computer Programming, Communications, Graphic Arts, Writing, and Digital Multimedia Communications.

1.5.15.2. The Contractor personnel shall possess the necessary web technology familiarity and coding skills required to develop, coordinate, design, build and maintain interactive, media-rich websites and prototype multimedia products for multi-regional audiences.

1.5.15.3. The Contractor personnel shall have an understanding of data mining and statistical modeling used to support target audience identification and segmentation and be capable of analyzing this data to develop and determine measures of performance and effectiveness for projects and programs.

1.5.15.4. The Contractor personnel shall have knowledge of industry best practices and solutions for hosted web solutions (websites) as well as digital media solutions to include; email, short message service (SMS) and multimedia messaging service (MMS) which include advanced segmentations techniques as well as dynamic content assembly.

1.5.15.5. The Contractor personnel shall be proficient in JavaScript, Java, HTML, CSS, Python, PHP, Ruby, Swift, C++, and C.

1.5.16. Contractor Travel: All Contractors are covered for travel, including OCONUS locations.

Contractor will be authorized travel expenses consistent with FAR 31.205-46, and the limitation of funds specified in this contract. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR), FAR 31.205-46. All travel requires advanced approval/authorization by the COR.

1.5.16.1. Long Distance Trip Report. Upon completion of long distance travel, a Long Distance Trip Report is required. Trip Reports shall be provided to COR within five (5) workdays after travel has been completed. Additionally, all trip reports for the month will be rolled up into the monthly TSR.

This report shall be submitted on the approved template and provide a synopsis of accomplishments performed during the travel period. The Contractor shall submit monthly invoices for reimbursement citing the appropriate CLIN. Each individual travel instance must be captured; copies of receipts, travel vouchers, etc. shall be attached to the invoice to support charges. Original receipts shall be maintained by the Contractor and made available to Government auditors upon request.

1.5.16.1.1. The long-distance trip report template shall include at a minimum: Travelers name, position, reason for travel, mode of travel, duration of travel, destinations, organization visited, key personnel assisted (name, position, and phone number), significant activities accomplished, systems involved, discussion background, follow-up requirements, recommendations/comments, and signature block.

1.5.16.1.2. Other Direct Costs (ODC): Contract ODCs include shipping, reproduction, supplies, and equipment that are associated with conferences and training IAW PWS Section 5.8. The Contractor shall submit requests for ODCs (other than travel) to the COR via email at least 14 workdays prior to required date. Contractor shall ensure all ODCs are pre-approved by the COR prior to expenditure of funds. Invoice submitted through Invoicing, Receipt, Acceptance, and Property Transfer (WAWF) must clearly identify the specifics of the costs (e.g., who, what, where, when).

1.5.17. Organizational Conflict of Interest: The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

a. The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition.

b. The Contractor's objectivity and judgment are not biased because of its present or future interests (financial, contractual, organizational, or otherwise) which relate to work performed under this contract; and

c. The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

a. Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage. This would extend to an incumbent or a service provider writing a PWS for an upcoming solicitation for follow-on work that does not fit an exception at FAR 9.505-2(b)(1).

b. Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict includes providing services through subcontractors, employees or consultants who serve in a dual capacity in this particular matter, such as a contractor employee who simultaneously serves as a U.S. Army Reservist in the same role that they would perform under this contract. Another example is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

c. Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract. This does not extend to the normal advantages that an incumbent or previous provider has based solely on prior performance; however it does extend to personnel or contractors who serve dual roles in the same functional area, or particular matter who may have access to competitively useful non-public information.

General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through 9.505-4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the KO that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the KO will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the KO may impose constraints other than, or in addition to, the constraints listed below.

a. The Contractor agrees that it will neither evaluate nor advise the Government with regard to its own products or activities. The Contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors (FAR 9.505-3).

b. The Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it will enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the KO.

c. If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the KO, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

d. Non-Disclosure Agreements (NDAs): The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract. The Contractor will educate its employees regarding the restrictions imposed by FAR 9.505-4, so that they will not use or disclose proprietary information or data generated or acquired in the performance of this contract, except as provided herein.

e. Screening and Training: The Contractor shall effectively screen and train its employees on OCI’s and ethics, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of FAR Subpart 9.5 and its underlying policy and principles, so that each employee will know and understand the provisions of that Subpart to ensure that no service provider presents a conflict of interest and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.

f. Conflicts Involving Future Procurements: The award of this contract, Government taskings, or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities. Only the KOs for such efforts, applying the rules, principles, and procedures of FAR Subpart 9.5, have the authority to determine whether a conflict exists, in connection with such procurements.

1.5.18. Phase-In/Phase-Out Periods:

1.5.18.1. Phase-In: To minimize any decreases in productivity and to prevent possible negative impact on additional services, the Contractor shall have all key personnel on board during the month phase-in period. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the start of the base period of performance. The Contractor personnel shall obtain their CACs at this time.

1.5.18.2. Phase-Out: Prior to the completion of this contract, an observation period shall occur, at which time team management personnel of the incoming contractor may observe operations.