Wargame_Center_Virtual_Planning_Workspace_Hardware_PWS_21APR15.pdf

Performance Work Statement (PWS)

Wargame Center Virtual Planning Workspace Hardware

04/21/2015

Version 1.0

Performance Work Statement (PWS) Wargame Center Virtual Planning Workspace Hardware

Vision Statement

Provide operational support for the Virtual Planning Workspace hardware.

1 Introduction The United States Special Operations Command (USSOCOM) Wargame Center conducts Wargames, Rehearsal of Concept (ROC) drills, senior leader seminars, and other Special Operations Forces (SOF) Operational Planning Events in order to directly support the USSCOM Commander in achieving operational and planning priorities for SOF. These events require visualizing, displaying, synchronizing, and rehearsing operational and mission concepts in terms of time, space and prioritization during multiple Commanders’ directed leadership events. To meet this requirement, the Government has transformed the Wargame Center into a Wargame Theater with a Virtual Planning Workplace (VPW) capable of supporting many different types of events supporting various mission planning activities. To support many different types of commander required activities, leading edge technologies were utilized to create an interactive and seamless display environment supporting multiple users across all visual data displays – both on and off site.

1.1 Mission

Wargame Center is focused on meeting the needs of the warfighter by providing superior mission planning activities.

1.2 Background

The VPW system is new to USSOCOM and thus requires highly skilled, technically competent individuals to operate and perform maintenance on the VPW hardware. The VPW system is used for very high level General Officer / Flag Officer events and requires highly competent individuals to address any issues in the least amount of time as technically possible.

1.3 Scope

The overall objective of this effort is to provide the Wargame Center and their staffs with technical hardware support for the VPW Image Generator and associated projectors and hardware. Commonly used replacement parts will also be provided under this effort.

2 General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort. This effort will require technical and maintenance support, preventive maintenance, emergency maintenance and replacement parts as needed.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at MacDill AFB, FL and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contract. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks for on-site and off-site support. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.6 Location and Hours of Work

Accomplishment of the results contained in this PWS requires work at Wargame Center for HQ USSOCOM located at MacDill AFB, FL. Work to be performed will be coordinated with the staff at the Wargame Center. Normal core hours are 0900-1500, however, work to be performed may have to be accomplished during non-traditional hours 1700-0700.

2.7 Travel / Temporary Duty (TDY)

Travel to other government facilities or other contractor facilities may be required and will be specified in the PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy & procedures; may reference FAR).

3 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 The Contractor shall support preparation of wargame center events for hardware operation and trouble shooting for the VPW Image Generator and associated projectors and hardware.

The level of technical complexity varies from medium risk to high risk. The VPW system is new to USSOCOM and requires highly skilled, technically competent individuals able to perform proficiently on the VPW hardware. The VPW system will be utilized for very high level General Officer / Flag Officer events and requires issues to be corrected proficiently and as quickly as technically possible.

Performance Standards

a) STD: Early identification of problems

AQL: 100%

3.2 The Contractor shall perform preventive maintenance on a scheduled basis for projector hardware.

Maintenance procedures should be in accordance within manufacturer guidelines and must be provided to the Government 10 days after contract award. The contractor will be responsible for identifying the preventive maintenance required as well as performing the maintenance.

Preventive maintenance must not interfere with scheduled Wargame Center events and is required to be coordinated with Wargame Center staff. Contractor may be required to perform maintenance during non-traditional hours (1700-0700) and potentially on weekends in order not to impede scheduled events that occur during 0700-1700 hours Monday through Friday. It is anticipated that preventive maintenance will occur quarterly but it is the responsibility of the contractor to determine such schedule and coordinate access as necessary.

Performance Standards

a) STD: Compliant with manufactures applicable standards

3.3 The Contractor shall perform onsite emergency maintenance to correct equipment failure or malfunction.

Due to the nature of the high profile events in the SOCOM Wargame Center, the contractor must be able to respond onsite to emergency equipment failures or malfunctions with 48 hours.

Contractor may be required to perform maintenance during non-traditional hours (1700-0700) and potentially on weekends in order to not impede scheduled events that occur during 0700- 1700 hours Monday through Friday. USSOCOM conducts approximately 34 significant Wargame Center events each year, of which twelve are considered no-fail with the highest levels of DoD leadership involve.

Performance Standards

a) STD: 5 days to be returned to full operations

3.4 The Contractor shall provide commonly used parts to repair or replace expendable parts as needed.

Contractor will provide a list of mfg recommended parts and replacement costs and ensure proper disposal of expended items.

Performance Standards

a) STD: Repair and/or replace as necessary

3.5 Training & Factory System Performance Validation.

Contractor will provide one 2.5 day, on-site, training course (Galaxy 4k) and one 1.5 day, on-site, training course (MCM-400) for WGC personnel. For the on-site training, Barco instructors will travel to the WGC and train on the actual WGC system. This provides the ideal situation to reinforce the information that was provided in the classroom setting as well as allowing other WGC personnel (schedules permitting) to "audit" the on-site material.

Performance Standards

a) STD: WGC personnel receive certification from Barco.

4 Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

4.1.1 Security will be in accordance with the attached DD254. Contractor team individual(s) supporting this task will be cleared at the Top Secret level at the start of the task. Contractors will require access to SCI and ACCM in performance of this effort. Contractor will require access to NIPRNET, SIPRNET and JWICS computer systems in Building 501A, Room 110.

Contractor will be authorized to courier classified information up to Top Secret/SCI in performance of official duties upon approval of and designation by the COR.

4.1.2. The contractor shall insure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

4.1.3. The contractor shall provide security management support. Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

4.2 Government Furnished Materials

The Contractor shall provide all the necessary tools and equipment to complete the requirements of this effort.

4.3 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.3.1 Quality Control

The Contractor shall develop a Task/Delivery Order QCP and maintain an effective quality control program to ensure services are performed in accordance with the contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractors QCP is the means by which he assures himself that his work complies with the requirement of the contract.

The finalized QCP will be accepted by the Government at the time of the award of the Task/Delivery Order. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

4.3.2 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this purchase in accordance with the Governments QASP.

5 Related Documents The following Documents are related to this project

Intentionally Left Blank

Performance Requirement Summary (PRS) Statements Standards/AQLs Incentive/Remedy

3.1 The Contractor shall

support preparation of wargame center events for hardware operation and trouble shooting for the VPW Image Generator and associated projectors and hardware.

a) Early identification of problems

AQL: 100%

Statements Standards/AQLs Incentive/Remedy

3.2 The Contractor shall

perform preventive maintenance on a scheduled basis for projector hardware.

a) Compliant with manufactures applicable standards

3.3 The Contractor shall

perform onsite emergency maintenance to correct equipment failure or malfunction.

a) 5 days to be returned to full operations

3.4 The Contractor shall

repair and/or replace commonly used parts

a) As required

3.5 Contractor will

provide one 2.5 day, on-site, training course and one 1.5 day, on-site, training course for WGC personnel.

a) WGC personnel receive certification from Barco.