GRSA_Custodial_PWS.pdf

Great Sand Dunes National Park and Preserve

Performance Work Statement

Park-Wide Custodial Contract

PART A - DESCRIPTION OF WORK

The work described herein consists of all custodial/janitorial services required in designated areas of the Great

Sand Dunes NP&P The contractor will furnish all labor, transportation, tools, materials, and equipment necessary to perform custodial services identified by this contract. The work performed shall be conducted in a complete and professional manner.

• The Contractor will perform custodial services in the visitor center lobby and adjacent public restrooms and in the public restrooms near the dunes lot, picnic area, and in the campground.

• The Contractor shall furnish all labor, equipment, supplies, vehicles and fuel necessary to clean, service, and maintain in a “sanitary” condition, all the areas identified in this contract. The Contractor will service those designated areas in strict accordance to the “Contract Cleaning Schedule”, as outlined in Part F. No deviation of this schedule will be allowed without written consent by the Contracting Officer (CO).

Exceptions can only be made in the event of an emergency, approved by the COR.

• Materials and supplies provided by the contractor include, but are not limited to, toilet paper, hand soap, air freshener, disinfectants, cleansing materials and trash can liners of various sizes to fit all exterior and interior trash cans.

• Normal work hours begin at 0630A.M Sunday through Saturday. The Contractor is required to work all federal holidays except Thanksgiving and Christmas.

• Minor maintenance will be performed including clearing drains and toilet clogs. Reporting any nonfunctioning lights, vents, toilets, faucets, doors, door hardware, windows, and other deficient conditions to the COR Immediately.

• The Contractor shall inform the COR of any unusual conditions such as vandalism, theft, graffiti, damage, electrical or plumbing problems, staffing problems affecting the performance of the contract, inoperable equipment, etc. The COR must be notified of any deficiencies immediately upon notice.

• At some locations there are functions known as “Special Use Permits”. These permits are issued to customer’s holding company picnics, filming, festivals and other special events. The Contractor will work around these functions with no disruption to the events being held. The Contractor will make every attempt to service these areas before, during, and/or after the events as deemed necessary by the

Contracting Officer’s Representative (COR).

• The Contractor will not be required to provide custodial services for any location that is inaccessible due to weather or road conditions. In the event the contractor cannot perform the required custodial services due to inaccessibility, the Contractor shall immediately notify the COR.

• All restrooms will be sanitized and disinfected according to US Public Health Service Standards. “Sanitize” is defined as washing down completely with disinfectant in order to kill disease producing bacteria and viruses. Including walls and stalls of VC, Comfort stations and Campground restrooms.

• Trash will be collected at all restrooms and disposed of in Park furnished dumpsters or containers.

• Masks will be worn in accordance with State and Federal mandates according to COVID19.

PART B - NOTES

• The Contractor is required to have at least one crew supervisor on site, at all times, during the work period that possesses the ability to communicate effectively.

• The Contractor’s employees will conduct themselves in a professional manner and comply with all Great

Sand Dunes NP&P (Park) regulations while providing service to the Park.

• The Contractors employees will wear appropriate clothing that demonstrates professionalism. Clothing will be clean and neat with the Company Name embroidered or screen-printed on the shirt above the breast pocket on either the left or right side. Hats may be worn that do not have any markings other that the Company Name or Logo.

• The Contractor’s vehicles will be in good condition, free of oil leaks, clean and well maintained. A basic

First Aid Kit will be onboard all contractor vehicles. Vehicles are subject to inspection by the COR or Park

Safety Officer. A permanent or professionally made magnetic sign identifying the company name and telephone number must be displayed conspicuously on the vehicle for easy identification by park visitors and NPS personnel.

• No keys will need to be issued to the Contractor. All restroom facilities are open 24 hours per day, and

NPS staff will admit the Contractor’s staff to the visitor center at the beginning of the workday or at the same time each morning as mutually agreed upon in advance by the Contractor and COR. The Contractor will always have a park representative with them during the work being serviced.

• This contract is identified as a “Service Contract Act” and prevailing DOL wages apply.

• The Contracting Officer (CO) reserves the right to modify the contract as warrantied, and in accordance with the Contract clauses, in which case, an equitable adjustment may be made.

• Smoking is prohibited in the interior of all buildings, within 25 feet of entrances and exits, and is discouraged elsewhere. All cigarette butts should be disposed of properly.

• The Contractor and its employees will not be allowed to use government property such as vehicles, equipment, tools, materials, phones, etc.

PART C - SAFETY

• The Contractor will provide a “Site Specific Safety Plan” which includes, but not limited to, how injuries will be treated and identify the location of the nearest urgent care unit or hospital. All employee injuries must be reported to the COR as soon as possible and appropriate documentation must be processed through the Park Safety Office.

• All work shall be performed in accordance with the safety requirements set forth by the approved “Site

Specific Safety Plan”. If safety violations are observed, the work will be immediately terminated by the CO until compliance is restored.

• The Contractor shall ensure that all employees are qualified to perform the work safely. The Contractor shall ensure that their employee’s ability or alertness is not impaired for any reason, such as illness, fatigue, intoxications, drugs, or any other condition that may expose themselves or others to injury.

• It is the Contractor’s responsibility to ensure that all employees wear the proper personal protective equipment and comply with safety standards and regulations necessary to perform their duties.

PART D - QUALITY CONTROL

• The Contractor shall supply to the COR, a “Quality Control Work Plan” which will outline how the

Contractor will monitor the contracted work being performed. The plan will clearly define what steps the

Contractor plans to take in ensuring that the obligations of this contract are satisfactorily met. The inspection system must (a) cover all the services stated in the contract (b) include a checklist used for inspecting contract performance (c) list the name(s) of the individual(s) who will conduct the inspection

(d) have a system for identifying and correcting deficiencies.

• The Contractor shall submit a housekeeping manual that describes how all cleaning will be performed, what cleaning agents will be used, and what custodial supplies will be provided. All products must meet

Park standards regarding the use of environmentally friendly, energy-efficient, biodegradable, and

“green”. In addition, no abrasive, caustic, or harsh cleaning agents will be used in cleaning any areas. The

Contractor shall submit a list of proposed products. All cleaning products and custodial supplies will be approved by the COR.

PART E - INSPECTION & PENALTIES

In the event the Contractor fails to perform the work as specified in the contract, the Contracting Officer may issue a “Cure Notice” and take any or all of the following steps to correct non-compliance:

• Direct the Contractor to perform the services again, if feasible.

• Require the Contractor to take steps to ensure improved future performance.

• Reduce the monthly costs due the Contractor for the month(s) in which the infraction occurred, to reflect a reduced value of services performed. The amount of financial penalty incurred will be in accordance to the itemized monthly bid schedule provided by the Contractor for this contract.

• Accomplish work with others and charge the excess costs to the Contractor.

• The Contractor has 10 working days to correct the situation after receiving a “Cure Notice” from the

Contracting Officer. Make-up of lost workdays will not be allowed.

PART F - CONTRACT CLEANING SCHEDULE

No deviation of this schedule will be allowed without written consent by the Contracting Officer (CO). Exceptions can only be made in the event of an emergency, approved by the COR.

CONTRACT CLEANING SCHEDULE

Sun Mon Tue Wed Thur Fri Sat

VC Bathrooms VC Bathrooms VC Bathrooms VC Bathrooms VC Bathrooms VC Bathrooms VC Bathrooms

DOME

BATHROOMS

DOME

BATHROOMS

DOME

BATHROOMS

DOME

BATHROOMS

DOME

BATHROOMS

DOME

BATHROOMS

DOME BATHROOMS

CAMP GROUND

BATHROOMS

PART G – DESCRIPTION OF BID ITEMS

VISITOR CENTER

• The lobby o Pick litter up off the floor and put it in the trash.

o Spray all glass with glass cleaner and wipe off with a microfiber cloth.

o Vacuum the NPS rug by the front door and any visible debris, especially between the cracks in the floor.

o Spray heating vent with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Mop up any stains that remain on the floor using a mop, Lysol disinfectant, or similar, and water.

• The visitor restrooms o Check toilet paper and replace any rolls that are low or empty.

o Check sanitary boxes. Remove bags if they have anything in them and replace them with a new bag. Also check the interior of the boxes for any loose items. Remove them and place them in the trash before placing a new bag inside.

o Spray the exterior of the sanitary boxes with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray mirrors with glass cleaner and wipe off with a microfiber cloth.

o Remove any hair or debris from the catch tray.

o Spray hand dryers with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Remove the bottom of the hand dryers and dump out any excess water. Rinse out with water and clean the inside and outside with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the wall below the hand dryer with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Wipe off the tops and bottom of the holes leading to the water collection tray using a microfiber cloth.

Replace bottom of the hand dryer.

o Remove any hair, dirt or debris from the sink, drains, and counter tops. Spray countertops, sinks, and fixtures with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray baby changing stations (inside, outside, top, bottom, and sides) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray door handles and locks (inside and outside of the stalls) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the exterior of the toilet paper dispensers with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the exterior of the sanitary boxes with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray flushometers and toilet pipes with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray toilet seat (top and bottom) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray all porcelain of the toilet with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the inside of the toilet bowl with toilet bowl cleaner and scrub with a toilet bowl brush. The inside of the toilet bowl and the rim should be free of water stains, fecal matter, blood, urine, vomit, and all debris.

o Spray the handicapped handlebars with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Check the walls and door inside each stall for graffiti and clean as needed. The interior of the stalls should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints.

Clean as needed.

o The interior of the restroom in general should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints. Clean as needed.

o Spray heating vent with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray restroom doors handles (inside and out) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the doors (inside and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

o Remove any hair or debris from the floor before sweeping with a broom. Sweep collected dirt into a dustpan then dump the contents of the dustpan into the trash.

o Empty trash and replace with a new trash bag. Spray the lid and exterior of the trash can with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth. Remove any liquids or solids from the inside of the trash can and spray with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth if necessary.

o Place all trash bags by the front door. A staff member will remove them and take them to the compactor.

o Mop the floor of the restrooms and hallway outside of the restroom with a mop, Lysol disinfectant, or similar, and water.

o Check soap dispensers and fill with foaming hand soap.

o Spray urinals (porcelain, flushometer, and pipes) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Remove any debris or hair from the inside and drain of the urinals. Spray with toilet bowl cleaner and scrub with a toilet brush. The inside of the urinal should be free of water stains and all debris.

o Spray the floor under the urinals with Lysol disinfectant spray, or similar, and let it sit while you clean the restroom. Mop it up while moping the entire restroom.

o Dry dust the top of stall walls with a microfiber cloth.

o The outside entrance and exit areas including the view shed and information kiosk (trash removal, sweeping) o Sweep the outside entrance and vacuum the rugs.

o Pick up any visible litter with a litter picker and place in a trash bag.

o Spray all glass with glass cleaner and wipe off with a microfiber cloth.

o Spray metal door handles of the visitor center (front, back, inside, and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• DOOR HANDLES

o Spray door handles and locks (inside and outside of the bathroom stalls) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray restroom doors handles (inside and out) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray door handles of the visitor center (front, back, inside, and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the doors (inside and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

• HAND DRYERS

o Remove any hair or debris from the catch tray.

o Clean hand dryers with Lysol disinfectant spray, or similar, and a microfiber cloth.

o Remove the bottom of the hand dryers and dump excess water. Rinse out with water and clean the inside and outside with Lysol disinfectant spray, or similar, and a microfiber cloth. Using a microfiber cloth, clean the tops and bottom of the holes leading to the bottom water tray. Replace bottom of the hand dryer.

o Spray the wall below the hand dryer with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• SOAP DISPENSER

o Press the tab on the bottom of the dispenser and pull the front towards you to open the soap dispenser.

Remove white cap and fill to the fill line with foaming hand soap. Replace white cap and close the dispenser.

DOME/ MISSION 66 DUNES BATHROOMS

• TILE FLOORS

o Remove any hair or debris from the floor before sweeping with a broom. Sweep collected dirt into a dustpan then dump the contents of the dustpan into the trash.

o Spray the floor under the urinals with Lysol disinfectant spray, or similar, and let it sit while you clean the restroom. Mop it up while moping the entire restroom.

o Mop the floor of the restrooms at the Dome with a mop, Lysol disinfectant, or similar, and water.

o At Mission 66, spray the floor with Lysol disinfectant spray, flood the floor, and sweep everything into the floor drain or out the door. To flood the floor, attach the end of a garden hose to the spicket under the sink, turn on the water with the attached valve and flood the floor with the water from the hose.

• SINKS/COUNTERTOPS

o Remove any hair, dirt, or debris from the sinks, drains, and countertops.

o Spray countertops, sinks, and fixtures with Lysol disinfectant spray, or similar, and wipe off with a

• STALL PARTITIONS

o Check the walls and door inside each stall for graffiti and clean as needed. The interior of the stalls should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints.

Spray with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

o The interior of the restroom in general should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints. Clean as needed.

o Spray the tops of the stall partitions with Lysol disinfectant spray, or similar, and wipe off with a

• SANITARY BOXES

o Check sanitary boxes. Remove bags if they have anything in them and replace them with a new bag. Also check the interior of the boxes for any loose items. Remove them and place them in the trash before placing a new bag inside.

o Spray the exterior of the sanitary boxes with Lysol disinfectant spray, or similar, and wipe off with a

• TOILETS

o Spray toilet seat (top and bottom) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray all porcelain of the toilet with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the inside of the toilet bowl with toilet bowl cleaner and scrub with a toilet bowl brush. The inside of the toilet bowl and the rim should be free of water stains, fecal matter, blood, urine, vomit, and all debris.

o Spray urinals (porcelain, flushometer, and pipes) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Remove any debris or hair from the inside and drain of the urinals. Spray with toilet bowl cleaner and scrub with a toilet brush. The inside of the urinal should be free of water stains and all debris.

o Spray the floor under the urinals with Lysol disinfectant spray, or similar, and let it sit while you clean the restroom. Mop it up while moping the entire restroom.

o Spray the handicapped handlebars with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the exterior of the toilet paper dispensers with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• SOAP DISPENSERS

o Press the tab on the bottom of the dispenser and pull the front towards you to open. Remove white cap of the interior bottle and fill to the fill line with foaming hand soap. Replace white cap and close the dispenser.

• HAND DRYERS

o Remove any hair or debris from the catch tray.

o Spray hand dryers with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Remove the bottom of the hand dryers and dump excess water. Rinse out with water and clean the inside and outside with Lysol disinfectant spray, or similar, and a microfiber cloth. Using a microfiber cloth, clean the tops and bottom of the holes leading to the bottom water tray. Replace bottom of the hand dryer.

o Spray the wall below the hand dryer with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• MIRRORS

o Spray mirrors with glass cleaner and wipe off with a microfiber cloth.

• DOOR HANDLES

o Spray door handles and locks (inside and outside of the bathroom stalls) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray restroom doors handles (inside and out) with Lysol disinfectant spray, or similar, and wipe off with a o Spray the doors (inside and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

• CHANGING ROOMS

o Sweep sand off the benches of the changing rooms.

o Sweep out the changing rooms and push the dirt out the door or through the openings at the base of the walls. This can be done with a broom or leaf blower.

o Using a leaf blower, blow all of the sand off the benches and common area and into the trees.

o Clean the foot showers. Use a plow shovel to push all of the sand (wet and dry) off of the cement pad.

o Using a shovel, dig a trench around the cement pad of the foot showers so the extra sand and water will get diverted away.

• CENTRAL FOOT PATH ENTRANCE TO THE DUNE FIELD

o Clean the foot showers. Use a plow shovel to push all of the sand (wet and dry) off of the cement pad.

o Using a shovel, dig a trench around the cement pad of the foot showers so the extra sand and water will get diverted away.

o Use a leaf blower, plow shovel, or broom to clear the sidewalk.

CAMPGROUND 5 COMFORT STATIONS

• TILE FLOORS

o Remove any hair or debris from the floor.

o Spray the floor under the urinals with Lysol disinfectant spray, or similar, and let it sit while you clean the restroom.

o Spray the floor with Lysol disinfectant spray, flood the floor, and sweep everything into the floor drain or out the door. To flood the floor, attach the end of a garden hose to the spicket under the sink, turn on the water with the attached valve and flood the floor with the water from the hose.

• SINKS/COUNTERTOPS

o Remove any hair, dirt or debris from the sink, drains, and counter tops.

o Spray countertops, sinks, and fixtures with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• STALL PARTITIONS

o Check the walls and door inside each stall for graffiti and clean as needed. The interior of the stalls should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints.

Spray with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

o The interior of the restroom in general should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints. Clean as needed.

o Spray the tops of the stall partitions with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• SANITARY BOXES

o Check sanitary boxes. Remove bags if they have anything in them and replace them with a new bag. Also check the interior of the boxes for any loose items. Remove them and place them in the trash before placing a new bag inside.

o Spray the exterior of the sanitary boxes with Lysol disinfectant spray, or similar, and wipe off with a

• TOILETS

o Spray toilet seat (top and bottom) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray all porcelain of the toilet with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the inside of the toilet bowl with toilet bowl cleaner and scrub with a toilet bowl brush. The inside of the toilet bowl and the rim should be free of water stains, fecal matter, blood, urine, vomit, and all debris.

o Spray urinals (porcelain, flushometer, and pipes) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Remove any debris or hair from the inside and drain of the urinals. Spray with toilet bowl cleaner and scrub with a toilet brush. The inside of the urinal should be free of water stains and all debris.

o Spray the floor under the urinals with Lysol disinfectant spray, or similar, and let it sit while you clean the restroom. Mop it up while moping the entire restroom.

o Spray the handicapped handlebars with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the exterior of the toilet paper dispensers with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

• DOOR HANDLES

o Spray door handles and locks (inside and outside of the bathroom stalls) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray restroom doors handles (inside and out) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the doors (inside and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

• MIRRORS

o Spray mirrors with glass cleaner and wipe off with a microfiber cloth.

• Windows o Use a dry or damp cloth to wipe bugs out the ledge of the windows in each rest room. Also use a dry or damp cloth to wipe the ledge below the window in the family restrooms.

• Vault toilet o Spray the handicapped handlebars with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Check toilet paper and replace any rolls that are low or empty.

o Spray the exterior of the toilet paper dispensers with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the lid (inside and outside), toilet seat (top and bottom), and riser (outside, and lip under seat) with

Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth. Spray the inside of the riser with

Lysol disinfectant spray and scrub with a toilet brush.

o Remove trash bag and replace with a new one.

o Remove any hair or debris from the floor before sweeping. Sweep the floor and push all the dirt outside.

Also sweep off the cement landing.

o Check the walls for graffiti and clean as needed.

o The interior of the restroom in general should be free of graffiti, stickers, dirt, fingerprints, fecal matter, urine, blood, grime, streaks, and fingerprints. Clean as needed.

o Spray the floor around the riser with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth. Also spray any stains on the floor with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray restroom doors handles (inside and out) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth.

o Spray the doors (inside and outside) with Lysol disinfectant spray, or similar, and wipe off with a microfiber cloth as needed.

PART I - SUBMITTALS

• Statements of Quality Control Work Plan, Cleaning Products, Schedule, Safety Plan, and a list of employees including site Supervisors, will be submitted for approval by the COR prior to the start of the contract.