Fort Stewart Kiosk (PWS Summary Floor Plan).pdf

Fort Stewart Kiosk Concept

Performance Requirements Summary (PRS)

Scope of Work. The Contractor shall provide all personnel, equipment, transportation, labor to include, but not limited to, maintenance, tools, parts, materials, lubricants, supplies, facilities/buildings and/or other items and services to perform and maintain the equipment in proper operating condition. Remove and dispose of government identified grab and go areas, and refrigeration units in accordance with Department of the Army and Fort Stewart disposition instructions. Install new food service equipment and millwork accordance with equipment listing and technical exhibits provided. The Contractor shall also provide supervision over all services necessary to perform repairs, replacements, modifications, maintenance, installation, and removal of food service equipment (to include food service support equipment, refrigeration equipment), minor plumbing, and electrical support to ensure proper operation and service, as defined in the Performance Work Statement (PWS) except as specified by the Government.

Culinary Outpost Kiosk Defined: Conversion of existing traditional DFAC to leverage existing facility location for Fast casual operations, provides quick prepare Ala Carte. The Kiosk provides Grab-N-Go nutritional items, menu of packaged fresh foods, fruits, and beverages. This concept includes refrigerated merchandisers, racks, microwave ovens, and a beverage station. The Kiosk Concept is a self-service area to support grab-n-go foods refrigerated, freezer and ambient equipment, service area millwork, automated headcount stations and ordering system, no in dining requirement, service provided on disposables.

Contractor will be provided opportunity to review (Industry Day) facility based on coordination thru Contracting agency.

Contractor is encouraged to incorporate existing equipment into design concept to decrease cost.

Below concept is only a reference Contractor is encouraged to develop individual design concepts for the Governments consideration.

TECHNICAL EXHIBIT 1

PERFORMANCE WORK STATEMENT

C.1.1. Scope of Work. The Contractor shall provide all personnel, equipment, transportation, labor to include, but not limited to, maintenance, tools, parts, materials, lubricants, supplies, facilities/buildings and/or other items and services to perform and maintain the equipment in proper operating condition. The Contractor shall also provide supervision over all services necessary to perform repairs, replacements, modifications, maintenance, installation, and removal of identified food service equipment (to include food service support equipment, refrigeration equipment), minor plumbing, and electrical support to ensure proper operation and service, as defined in this Performance Work Statement (PWS) except as specified in Section 3 as Government furnished property (GFP). Service shall be performed in Fort Stewart, Georgia. The Government requires the Contractor to perform in accordance with (IAW) the standards in this contract to maintain all equipment in good repair and always operating properly.

C.1.2. Background Information.

C.1.2.1. List of equipment are shown in Technical Exhibit 3 (TE-3).

C.1.2.2. The location of buildings listed, are shown on TE #2 BLDG 512.

C.1.2.4. A list of documents provided by the Contractor to the Government, known as Submittals, will be in Technical Exhibit 4 (TE-4).

C.1.3. Contractor Personnel.

C.1.3.1. Project Manager (PM). The Contractor shall provide a PM who shall have the overall responsibility for the performance of the work in the absence of the Contractor. The PM shall have a minimum of three (3) years within the last two (2) years in the supervision of repair personnel in the related areas of food service equipment and support, small appliances, and refrigeration/freezer equipment. This individual shall be responsible for a full range of management duties including, but not limited to, planning, scheduling, report preparation, quality control, safety and overall management and coordination of this contract. The PM shall be available within thirty

(30) minutes during normal duty hours to meet with Government personnel designated by the KO to discuss problem areas. After normal duty hours, the PM or designated alternate shall be available within two (2) hours.

The PM shall not be a working manager however; the alternate PM may be a working manager.

C.1.3.1.1. Alternate PM. The Contractor shall designate an alternate PM who shall have the same duties, responsibilities, and shall have a minimum of two (2) years experience in the supervision of repair personnel in the related areas, to act on the Contractor’s behalf in the absence of the PM.

C.1.3.1.2. The PM shall be available between normal hours of operation. The Contractor shall provide both phone numbers and cellular phone numbers for normal duty hours and after-hours to the Contracting Officer (KO) and the COR for the PM and alternate PM.

C.1.3.2. Employees: The Government has the right to restrict any Contractor employee, or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the Installation or its population.

C.1.3.2.1. Employee Roster. The Contractor will be required to provide a sequential list of employees to the COR for emergency calls after normal duty hours and weekends. The COR will attempt to contact the Contractor or PM before utilizing the roster. This information shall be provided ten (10) calendar days after contract award and updated as changes occur.

C.1.3.2.1.1. The Contractor shall provide a proposed staffing plan that includes category of labor and productive hours for each category to support contract requirements.

C.1.3.2.1.2. The Contractor’s employees must be able to read, write, speak, and understand English.

C.1.3.2.2. Personnel Security Clearances. The Contractor shall comply with all applicable Department of Defense (DOD) security regulations and procedures, during the performance period. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products that may be or are obtained or generated in the performance of this contract. Contractor shall be responsible to provide security clearances to the KO and the COR prior to contract period of performance for its personnel in respect to this contract and updated as changes occur.

C.1.3.2.3. Anti-Terrorism Training:

a) Pursuant to DODI 2000.16 and Army Regulation (AR) 525-13, the Contractor shall ensure that its contractor personnel, to include sub-contractor personnel, have completed the Level 1 AT Awareness Training.

b) Training must be completed by Contractor personnel 15 calendar days after award. Once training is completed, the Contractor shall submit its completed certificates to the KO or COR to ensure compliance with the terms and conditions of the contract.

c) On-line training is publicly available and accessible at: https://atlevel1.dtic.mil/at

d) References.

•Department of Defense Instruction (DODI) 2000.16, DoD Anti-Terrorism Standards

•AR 525-13, Anti-Terrorism

C.1.3.2.4. Identification Badges. Contractor personnel shall wear identification badges which shall be displayed on the outer clothing while physically present on the Fort Stewart Installation. Each badge, furnished by the Contractor, shall be made of durable material or plastic include, as a minimum, company name, employee name, current photograph, contract number and title, and expiration date of the badge, These I.D. badges shall be consecutively numbered and made accountable by the Contractor. A list of badge numbers and personnel shall be provided to the KO and the COR no later than ten (10) calendar days after contract award updated as changes occur.

C.1.3.2.4.1. Contractor Personnel Protocol. Contractor personnel shall also include the company’s name in his or her e-mail display and identify themselves as Contractors when attending meetings, answering Government telephones, or working in situations where their actions could be construed as official Government acts.

C.1.3.2.4.2. Contractor Personnel Personal Conduct. The Contractor shall maintain proper conduct and discipline within the occupied work areas IAW governing directives. The KO or the COR may require the Contractor to remove from the job site any employee working under this contract for reason of misconduct, security breaches, found to be, or suspected to be under the influence of alcohol, illegal drugs, or other incapacitating agents.

Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the best interests of the Government. The removal of such a person from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform acceptable and timely services as required by this PWS.

C.1.3.2.4.3. Contractor Personnel Personal Appearance. Contractor personnel shall practice high standards of personal hygiene and maintain a clean, neat, professional appearance while on duty. The Contractor shall provide employees with uniform shirts with a company logo. Contractor personnel shall not present an unfavorable appearance, reflect discredit upon or embarrass the Installation, the Department of the Army, or the U.S.

Government.

https://atlevel1.dtic.mil/at

C.1.3.2.5. Licenses. The Contractor shall have the following current and valid professional certifications and licenses for technicians used in performance of this contract on record with the KO and COR prior to performance start and as changes occur.

a) State Certificate Refrigeration Contractor's License.

b) Environmental Protection Agency (EPA) Certification for Type I, Type II and Type III Refrigerant or universal certification.

c) State Electrician Certification

C.1.3.2.5.1. Contractor's personnel handling and using refrigerants shall possess valid and current certifications by the Environmental Protection Agency (EPA) for Type I, Type II and Type III Refrigerants or universal certification. Contractor's employees shall possess a valid U.S. driver’s license.

C.1.3.2.5.2. Contractor's employees shall comply with all current Occupational Safety and Health Administration (OSHA) safety requirements, AR 385-10 and EM 385-1-1.

C.1.3.2.5.3. Contractor personnel performing the repair and installation must be qualified in the installation and repair of refrigeration, food service equipment, and food service support equipment. Journeyman technicians shall produce current and valid professional certifications in which have a minimum of four (4) years experience in the repair of food service and refrigeration equipment or technical school training with three (3) years of experience.

Contractor shall provide resumes of proposed personnel with their proposal for evaluation by the Government.

C.1.3.2.5.4. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government reservation, shall abide by all the regulations of the Installation, which may be in effect during the contract period.

C.1.3.2.6. Conflict of Interest. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest IAW DODD 5500.7-R.

C.1.3.2.6.1. The Contractor is cautioned that off duty active military, Reservists or National Guard personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

C.1.3.3. Security of Classified Items, Systems and Information. The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

C.1.4. Contracting Officer’s Representative (COR). For day-to-day coordination of administrative matters with the PM, the KO will designate a COR. The KO is the only authorized agent for the Federal Government that can make changes in the work under this contract. This includes written or oral directions, instructions, interpretations and determinations that can cause a change(s) in the contract requirements.

C.1.4.1. Alternate COR. An alternate COR shall be designated by the Government to have full authority to act in the absence of the COR.

C.1.5. Installation Access. Contractor and subcontractor personnel entering a military installation shall abide by all security regulations and are subject to security checks. Local rules, regulations, directives and requirements issued by military and civilian authorities pursuant to their responsibility for the administration and security of Government and military installations are applicable to Contractor personnel entering the offices or installations or traveling via Government-owned transportation. The Contractor shall ensure that all contractor personnel employed to perform work under this contract obtain installation access as required by the Directorate of Emergency Services (DES).

C.1.5.1. Vehicle Registration. The Contractor shall fully comply with the vehicle registration requirements regarding Contractor-owned and Contractor employee privately owned vehicles (POVs) as set forth for Fort Stewart CO.: Reference Homeland Security Presidential Directive 12 and AR Regulation 190-13, questions or information regarding installation access are located at Visitor Information (army.mil) (https://home.army.mil/ stewart/index.php/about/visitor-information). Contractor vehicles and Contractor employee POVs will be searched if the appropriate passes/decals are not displayed when entering Fort Stewart Access Control Points (ACPs). All vehicles, including those with passes/decals, are subject to random search at any time. Additional directions and information are available at the following website: FSGA_HAAF_DUPLEX (army.mil) (https://home.army.mil/stewart/application/files/6515/2545/7668/FSGA_and_HAAF_Map_v4.pdf).

C.1.5.2. Vehicle Operation. Contractor and subcontractor personnel shall comply with Fort Stewart installation access control requirements to ensure that vehicles driven on Army Installations have current registration and vehicle insurance maintained in the vehicle at all times.

C.1.5.3. Contractor Vehicle Identification. Contractor owned vehicles shall be marked as commercial Contractor vehicles with the Contractor’s logo company name in 3” block letters of a color that contrasts with its background, on both sides of the vehicle.

C.1.6. Quality Control.

C.1.6.1. Contractor Responsibility for Quality. The Contractor shall be responsible for the quality of work and ensure that work performed by the Contractor’s employees meets the work requirement.

C.1.6.1.1. The Contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified. One copy of the Contractor's QCP shall be submitted with offeror's proposal for evaluation prior to contract award. An updated copy must be provided to the KO at the pre-performance meeting and as changes occur.

C.1.6.1.2. The QCP shall include the following:

C.1.6.1.3. An inspection system covering all the services must specify the areas to be inspected, either on a scheduled or unscheduled basis, and the individual(s) who will perform the inspection.

C.1.6.1.4. The methods of identifying and correcting deficiencies in the quality of service performed before the level of performance becomes unacceptable.

C.1.6.1.5. On site records of all inspections conducted by the Contractor and necessary corrective action taken.

This documentation shall be made available to the Government during the term of the contract.

C.1.6.2. Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency, i.e., replacement of personnel, additional quality control inspection, etc.

C.1.6.3. Inspection/Acceptance or Re-performance. The Government may require replacement or repair of non-conforming supplies or re-performance on non-conforming services at no cost to the Government.

C.1.7. Quality Assurance.

C.1.7.1. Surveillance. The Government will evaluate the Contractor's performance under this contract under random and/or planned sampling procedures. The Government will record all surveillance observations. When an observation indicates defective performance, the COR will request the Contractor to make correction immediately. The PM will be requested to sign each inspection report before COB daily.

https://home.army.mil/stewart/index.php/about/visitor-information https://home.army.mil/stewart/application/files/6515/2545/7668/FSGA_and_HAAF_Map_v4.pdf

C.1.7.2. Performance Evaluation Meetings. The PM will be required to meet as often as necessary as determined by the KO during the term of the contract. If a Contract Discrepancy Report (CDR) is produced by the COR, a meeting will be held with the Contractor, to include the KO. The written minutes and outcome of these meetings shall be signed by the Contractor or PM, KO and COR. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the KO within seven (7) calendar days of receipt of the signed minutes.

C.1.8. Phase-In/Phase-Out Plan The Contractor shall describe the steps that shall be taken to ensure services commence and terminate during the Phase-in/Phase-out Operations. There shall be no separately stated costs or payments by the Government for any costs that may be incurred by the Contractor as a direct or indirect result of these transitions.

C.1.9. Hours of Operations. The Contractor shall maintain the following customer duty service hours: 7:30 A.M.

to 4:00 P.M., Monday through Friday, excluding Federal holidays.

New Years Day *1 January Martin Luther King Jr.’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day *4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day *11 November Thanksgiving Day 4th Thursday in November Christmas Day *25 December

C.1.9.1. Emergency Services. On occasion, services may be required to support an activation, exercise of contingency plans, or provide emergency repair services outside the normal duty hours described above. The Contractor's responsibilities for emergency support are described in Section C1.13. This will include critical emergency repairs after normal duty hours, weekends, and holidays.

C.1.10. Conservation of Utilities. The Contractor shall instruct employees to the fullest extent in utility conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which shall include:

C.1.10.1. Light shall be used only in areas where and when work is actually being performed.

C.1.10.2. Contractor personnel shall not adjust mechanical equipment controls for heating, ventilation and air conditioning (HVAC) systems.

C.1.10.3. Water faucets or valves shall be turned off after the required usage has been accomplished.

C.1.11. Fraud, Waste, and Abuse. The Contractor shall be responsible for maintaining proper conduct and discipline within Contractor occupied work areas. Contractor personnel shall be encouraged to report suspected instances of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

C.1.12. Safety Requirements.

C.1.12.1. Regulations. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with OSHA Regulations and all pertinent provisions of the publication 29 CFR 1910, and EM 385-1-1, Safety and Health Requirements Manual.

C.1.12.2. Reporting of Fire and Safety Hazards. The Contractor shall train its personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

C.1.12.3. Environment and OSHA. The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO or COR for final resolution. The Contractor shall notify the KO or COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or its personnel may be grounds for the KO or COR to halt any and all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

C.1.12.4. Equipment Safety. Equipment used under this contract will be inspected per the PRS by the COR prior to its use. If the equipment is at any time deemed unsafe or unserviceable by the COR, the Contractor shall remove equipment immediately and have it repaired to a safe and operable condition. The Contractor or sub-contractor(s) at any tier are at all times responsible for assuring equipment is in a safe and serviceable condition and shall perform all tasks in a safe, responsible manner. The Contractor shall, in all cases, ensure any equipment used in the performance of this contract is in a safe and serviceable condition.

C.1.12.5 Personnel Safety.

C.1.12.5.1. The Contractor shall perform work requirements in a manner to protect occupants within the area from any harm or injury. Work shall be scheduled to afford this protection. Operations, especially before a weekend, shall be arranged so that all areas are left in a condition that would not jeopardize the occupants or the Contractor.

C.1.12.5.2. The Contractor shall immediately correct all safety deficiencies upon discovery of or notification by Contractor personnel, the KO or COR, or a third party, and shall notify the KO or COR of the corrective action to be taken. Notice of a safety deficiency, when identified to the Contractor or his representative at the site of work, shall be deemed sufficient to initiate corrective action.

C.1.12.5.3. The Contractor shall not leave equipment being repaired unattended or in a condition that would expose occupants within the area to safety hazards, harm or injury.

C.1.13. Accident Protection and Emergency Medical Treatment.

C.1.13.1. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor shall provide each technician with first aid kits complying with OSHA and other Federal and State requirements to care for minor injuries normally sustained while performing maintenance and repair services.

C.1.13.2. All Contractor employees, KO and the Government shall be provided with information pertaining to the Contractor's arrangements for emergency medical treatment. The Government shall be provided with this information ten (10) calendar days after contract award and updated as changes occur. This information shall include the following:

Local Hospital: Name Phone No.

Local Ambulance: Name Phone No.

Local Doctor: Name Phone No.

C.1.14. Lost and Found. All articles found by Contractor personnel to whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the COR.

The Contractor shall obtain receipts for articles turned in to the COR.

C.1.15. Protection of Property. The Contractor shall be responsible to check and determine that all necessary precautions have been taken to protect all property, both Government and private, in all areas where this contract is being accomplished. Damage occurring or caused by or from failure by the Contractor or its employees to exercise care in the performance of work shall be immediately repaired to the satisfaction of the KO or designated representative without additional cost to the Government.

C.1.16. Contractor Manpower Reporting. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract/Task Order.

The Contractor is required to completely fill in all the information in the requested format using the following web address https://contractormanpower.army.pentagon.mil .

The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FCC) reflecting services provided by Contractor (and separate predominant FCC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Location(s) where the Contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language:

(13) Number of Contractor and sub-contractor employees deployed in theater this reporting period (by country);

As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 1 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor’s system to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

C.2. Definitions.

C.2.1 Standard Definitions.

C.2.1.1. Contract Discrepancy Report (CDR). A report used to document unsatisfactory Contractor performance.

The CDR requires the Contractor to explain, in writing, why performance is unsatisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

https://contractormanpower.army.pentagon.mil/

C.2.1.2. Contracting Officer (KO). A person duly appointed with the authority to enter into and administer contracts on behalf of the Government.

C.2.1.3. Contracting Officer Representative (COR). An individual designated by the KO to act as a representative to assist in administering a contract. The source and authority for a COR is the KO and limitations of a COR are contained in the written letter of designation.

C.2.1.4. Customer Complaint. A means of documenting certain kinds of contract service problems. A Government program that is explained to every organization that receives service under this contract which is used to evaluate a Contractor's performance.

C.2.1.5. Defective Service. A service output that does not meet the standard of performance associated with it in the requirements of this contract.

C.2.1.6. Government Furnished Property (GFP). All property owned by or leased to the Government or acquired by the Government under the terms of the contract. Government property includes both GFP and Contractor acquired property as defined in FAR 45.101.

C.2.1.7. Government Property Administrator. An authorized representative of the KO appointed in writing to administer contract requirements and obligations relative to Government property (FAR 45.101).

C.2.1.8. Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the PWS and all other service outputs.

C.2.1.9. Quality Assurance Evaluator (QAE). A Government person responsible for surveillance of Contractor performance.

C.2.1.10. Quality Control (QC). Those actions taken by a Contractor to control the performance of services so that general requirements are met.

C.2.2. Technical Definitions Peculiar to this PWS.

C.2.2.1. Critical Emergency Response. A call that is life threatening or could cause harm to individuals or property damage, (Example: Food Spoilage, Broken gas line, broken steam or water line, or electrical hazards).

C.2.2.2. Critical Response. Equipment needed immediately to support food service requirements.

C.2.2.3. Fabrication. Modification of equipment or fixtures that require a specific fitting or construction to make a serviceable connection.

C.2.2.4. Facility. Building or Office - Real Property.

C.2.2.5. General Use Parts. Small general parts used for minor repairs to maintain operable working condition to equipment such as, but not limited to, fittings, connectors, gauges, switches, solenoid valves, timers, caulking, regulators, etc.

C.2.2.6. Job. Includes all repair and/or replacement functions, which require trained repair personnel to correct a defect.

C.2.2.7. Major Repair. Major Repair is defined as any repair which exceeds the $350.00 Repair/Replacement Cost.

C.2.2.8. Minor Plumbing Repair. Maintaining and unstopping floor drains used to support equipment, repairing or replacing equipment drains/sink drains, repairing or replacing shutoff valves, faucets, faucet handles, sink spraying/stopping devices and interior water lines.

C.2.2.9. Non-Critical Response. Routine service calls for items that can be out of service without causing excessive burden on the user.

C.2.2.10. Preventive Maintenance. Maintenance functions are mandatory to keep any and all kitchen equipment in good operating condition and performed at pre-planned times throughout the year and include, but is not limited to, inspections, cleaning and making repairs as necessary to keep equipment in operation.

C.2.2.11. Repair. To restore an item to a serviceable condition through correction of a specific failure or unserviceable condition. This includes, but is not limited to, inspecting, cleaning, preserving, adjusting, and replacing.

C.2.2.12. Repair Part. Material capable of separate replacement and supply used in maintenance, overhaul, or restoration of an equipment, machine, or system to an acceptable working condition.

C.2.2.13. Required Equipment. Equipment used in preparing, storing food, and sanitizing. (Example: Ovens, steam cookers, grills, refrigerator/freezers, dishwashers, boosters, deep fat fryers and vegetable peeling machines.)

C.2.2.14. Response Time. Maximum length of time allowed responding to service order of any type.

C.2.2.15. Service Order. The document which describes repair for each specific job.

C.2.2.16. Support Equipment. Equipment in the dining facility that is not kitchen related. (Examples: Beverage dispensers, coffee urns, ice dispensers, milk machines, tableware carts, tables and counters).

C.2.2.17. Technician. A Specialist in the technical details of a subject or occupation.

C.2.3 Abbreviations.

ACO Administering Contracting Officer ANSI American National Safety Institute AR Army Regulations CDR Contract Discrepancy Report CFR Code of Federal Regulations CME Contractor Manpower Equivalent COR Contracting Officers' Representative DA Department of the Army DPW Department of Public Works EM Engineer Manual EPA Environmental Protection Agency FAR Federal Acquisition Regulation FWT Fair Wear & Tear GFP Government Furnished Property IAW In Accordance With KO Contracting Officer NFPA National Fire Protection Association NLT Not Later Than OSHA Occupation Safety and Health Act PCS Permanent Change of Station PM Project Manager PMO Provost Marshal's Office PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QCP Quality Control Plan TE Technical Exhibit

WAWF Wide Area Work Flow FS Fort Stewart

C.3. Government Furnished Property and Services. The Government shall provide, without cost, the facilities, equipment, materials, and/or services listed below.

C.3.1. Services.

C.3.1.1. Utilities. The Government will provide electricity, gas, and water in designated buildings as necessary for the performance of this contract at no additional cost to the Contractor.

C.3.1.2. Emergency Medical Service. Medical services for Contractor personnel are the responsibility of the Contractor. However, on an emergency basis, the Government will provide medical services for job-related injuries while an employee is performing under this contract. Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life and will be provided only during the period of the emergency. In such circumstances, Contractor shall transfer its employees to a health care provider as soon as the emergency period ends. The Contractor shall reimburse the Government for emergency medical services provided upon receipt of invoice from the medical facility. Medical facilities are located at Evan Army Community Hospital 1650 Cochrane Cir, Fort Stewart, Georgia 80913 on Fort Stewart

C.4. Contractor Furnished Equipment and Services. Except for those items or services specifically stated to be Government furnished in Section 3, the Contractor shall furnish all necessary items, but not limited to personnel, supervision, equipment, materials, tools, transportation, records/reporting and supplies required to perform the requirements of this PWS.

C.4.1. Contractor Facility. Government requires the Contractor to maintain a building off post, within commuting distance, to perform record keeping, testing, fabrication requirements, major bench maintenance, stockage of repair parts, materials and equipment used in support of this contract. The Contractor shall identify the location of their maintenance facility and provide Government access to visit the maintenance facility prior to contract performance or at any time the Government deems necessary.

C.4.2. Telephone/Communication Services. The PM or alternate shall be available by local telephone or cellular telephone during normal duty and non-duty hours. Contract employees shall be equipped with reliable communication between its employees, (i.e. radios, etc.) capable of corresponding within ten miles and meeting all local and state communication requirements. Pagers, beepers and answering machines are not acceptable as a means of communication.

C.4.3. Vehicles. Government requires the Contractor to furnish a sufficient number of vehicles suitable for transportation of personnel, materials, and equipment for use in the performance of this contract. The Contractor shall have at a minimum one vehicle capable of lifting and transporting equipment up to 2500 pounds and equipped to perform minor on-site bench maintenance (i.e., welding, bearing pressing, metal cutting, holding, and drilling materials). Contractor vehicles shall contain a minimum of 3” lettering including name, logo, and phone number on each side of vehicles. All vehicles shall meet applicable state vehicle safety standards, Army Installation regulations and shall be maintained in a serviceable and presentable condition. Contractor shall only use company vehicles on Fort Stewart for transportation during performance of this contract. Contractor employees shall not drive privately owned vehicles (POV) to the job sites.

C.4.3.1 All operating costs, to include but not limited to, fuel, oil, kerosene, gasoline, heating fuel, etc., for use in vehicles, equipment or facilities shall be furnished by the Contractor.

C.4.4. Materials and Replacement/Spare Parts. Government requires the Contractor to have and maintain a supply of rolling stock of general use spare parts and maintenance facility general use and repair spare parts in sufficient quantities to perform both on site minor repairs and major repairs in the Contractors maintenance facility. The Contractor shall ensure that maximum availability of equipment to the Government is adhered to and a minimum of shut down time is allowed for emergency repairs. Contractor shall provide proof of spare parts stock to include cost listing, ten (10) days after contract award. The Contractor shall show proof of purchase invoice when replacing rolling stock repair parts or maintenance facility spare parts stock. The spare parts shall be new or equal to the original equipment part. Contractor shall review TE 1 to determine which frequent parts for kitchen equipment may be needed within the performance period.

C.4.5. Contractor Records. The Contractor shall maintain complete records of all repairs performed and shall make records available to the Government during the contract performance and for two (2) years after completion of the contract.

C.4.6. Contractor-Furnished Equipment (CFE). Equipment for the execution of this contract is the responsibility of the Contractor unless otherwise designated as GFP. All equipment shall be maintained by the Contractor to provide an efficient and continuing operation. The Government will be allowed to inspect any and all equipment, materials, tools, and/or supplies prior to contract performance or at any time the Government deems necessary.

C.5. Specific Tasks.

C.5.1. Phase-In and Phase-Out. To maximize the effectiveness of the transition process during phase-in, an initial meeting between the KO, COR and PM or alternate of the incoming Contractor shall be held to address phase-in.

C.5.1.1. Phase-In. A period of 15 calendar days prior to performance start date, during which Contractor personnel may observe current operations will be permitted prior to contract performance start date to allow for inventory specified Government equipment and records, and to ensure continuity of service and orderly contract transition. This transition period shall be at no cost to the Government.

a. The Contractor shall be responsible for its own mobilization to begin performing at contract inception.

Contractor shall be permitted access to facilities during hours of operation prior to the contract start, subject to such limitations as follows:

(1) Contractor shall not interfere with productivity.

(2) Discussions with its employees while they are on duty shall be coordinated by a designated Government Representative.

(3) Contractor shall coordinate all visits in advance and arrange to be accompanied by a Government Representative previously designated for that purpose.

(4) Contractor shall confine its activities to those which can only take place prior to the contract period.

C.5.1.1.2. During contract phase-in, the incoming Contractor shall establish credit lines; program for any communications and utility conversions, maintenance facility, interview work force personnel on-site; gather and submit submittal data; establish signatory authority for Government forms which require Contractor completion.

Secure insurance, licenses and tax documents; establish accounts and make arrangements for, but not limited to, personnel, equipment, parts, tools, materials, maintenance facility and transportation needed to accomplish contract tasks.

C.5.1.2. Phase-Out: The incumbent Contractor shall allow the incoming Contractor’s management personnel to observe contract performance for a period of 15 calendar days prior to the expiration of the contract. The Contractor’s PM or alternate PM shall cooperate with any successor during this phase-out, to include orderly transition of records and operational data, programmed repair parts and existing work orders.

C.5.2. Administrative.

C.5.2.1. The Contractor shall perform all administrative tasks necessary to assure performance of the maintenance and repair services, including but not limited to work scheduling and all required data submissions.

C.5.2.1.2. The Contractor shall be required to coordinate the maintenance or repair work with the activity in order to not interfere with the operation of the facility.

C.5.2.1.3. The Government has the right to add or delete +/- five percent of equipment annually without a change in cost. Only the KO is authorized to bind the Government to change specifications, contract terms and conditions.

C.5.2.1.4. The Contractor shall provide new parts and components when providing maintenance and repair with the approval of the COR. All replacement units, parts, components, and materials to be used in the maintenance and repair must be compatible with the existing equipment on which it is to be used, of equal or better quality than original equipment specification and shall comply with applicable Government, commercial and/or industry standards. The Contractor shall make any engineering changes or updates to the equipment as required by the manufacturer or regulatory agencies for operational safety or increased equipment reliability.

C.5.2.1.5. The Contractor shall maintain sufficient general use parts, off-the-shelf materials, and equipment on-hand in the Contractor’s vehicle to support the service call work requirements. Lack of availability of materials, tools, equipment, parts or personnel shall not relieve the Contractor of the requirement of completing service call work.

C.5.3. Contractor Records/Reports. The Contractor shall complete all Government provided forms for all repairs and/or replacements and service calls. All Contractor furnished Forms and Reports shall be of the Contractor design and shall be submitted to the COR for approval 10 calendar days after contract award.

C.5.3.1. Preventive Maintenance Report. The Contractor shall provide to the Government a combined report of all preventive maintenance/repair and calibration work performed, showing materials (list of all parts replaced and reason for replacement), costs, date, and time maintenance started and completed, and location of the equipment where work was performed, to include building number, any signs of tampering, and the findings of the equipment condition. The Contractor shall attach the original copy of the preventive maintenance inspection forms to the report. The Contractor shall have the building manager or his alternate sign the Contractor's form upon completion of the preventive maintenance and calibration service. The Contractor shall submit the preventive maintenance report to the COR within 5 working days after completion of maintenance.

C.5.3.2. Repair Schedule. The Contractor shall submit to the COR a monthly report with comments for each equipment repair and cost plus a log of critical and non-critical service orders. The log of critical service orders shall indicate the date and time received, time corrected, problem, corrective action taken and any other comments to clarify the service. The monthly report shall cover the first day of the repair period through the last day of the repair period and due to the COR within 5 working days following the month in which work was performed.

C.5.3.3. Repair Service Report. The Contractor shall provide to the COR a monthly combined repair service report on each service call received no later than 5 working days following the month in which work was performed. The report shall include the date, and time the call was received, work order number, nature of the call, the response time, time of completion, requestor’s name, location of the equipment, to include building number, deficiency noted, and the work performed to bring the equipment back to operation. This report shall include a list of all parts, hours and costs used in the repair of the equipment. The Contractor shall attach the original copy of the repair service work order for each repair call to the report. The Contractor shall have the building manager, or a designative representative sign the repair service work order when contract equipment is returned to full operation and all work has been completed.

C.5.3.3.1. The Contractor shall furnish a weekly report to the COR that identifies all work orders by work order number completed during the previous week. This report shall be presented on the first workday of each week prior to 0930.

C.5.3.3.2. The Contractor shall forward a copy of all service calls to the COR, within 5 working days following the month in which work was performed. The work order shall list all parts and hours used in the performance of repairs with an itemized cost of parts and materials.

C.5.3.4. Service Work Order Form. The Contractor shall be provided, by the Government, a service work order form for use when responding to service calls and shall be numbered in sequence. The repair service work order shall include the date of the service, time of receipt, arrival and departure times, and the name and signature of Contractor's employee(s) performing the repairs. This form shall include all information as required by this contract for repair service.

C.5.3.5. Preventive Maintenance Inspection Form. The Contractor shall furnish and provide a preventive maintenance inspection form for use during the periodic preventive maintenance, testing, inspections, adjustments, repairs and/or replacements. The form shall show all information necessary to ensure that all parts and equipment have been tested, inspected, and when necessary, adjusted, repaired, or replaced. The form shall also include all information as required by this contract for preventive maintenance and include the name and signature of the Contractor employee(s) performing the maintenance, date of service, arrival and departure times, and shall be numbered in sequence.

C.5.3.6. Refrigerant Usage/Disposal Log. The Contractor shall maintain a Refrigerant Usage/Disposal Log and supply the COR with a monthly report on refrigerant usage/disposal. The report shall be provided within five (5) working days following the month in which work was performed.

C.5.3.7. Contractor Manpower Equivalent (CME) Report: Contractor shall provide a breakdown of the total monthly man-hours used for the previous month. The formula for the CME will be provided by the COR and shall be submitted by the 5th working day of the month.

C.5.3.8. Monthly Report. The Contractor shall furnish a monthly report to the COR in a format agreed upon by the COR and the Contractor. This report includes a list of each piece of equipment by building on which maintenance has been performed to include model, serial number, date completed, and description of maintenance completed and cost of repair parts and materials. The report shall be provided NLT than 5 working days following the month in which work was performed with the initial Contractor's monthly invoice to be approved prior to invoicing through Wide Area Workflow (WAWF).

C.5.3.9. Warranty Repairs. Contractor shall ensure that repairs to equipment under manufacturer’s warranty are conducted per manufacturer’s directions. The Government requires the Contractor to ensure that all equipment under warranty is repaired at no cost to the Government.

C.5.4. Preventive Maintenance. The Contractor shall perform preventive maintenance and repair services IAW manufacturer's specifications and recommendations, unless otherwise specified.

C.5.4.1. Preventive Maintenance Scheduling. Contractor shall perform bi-annually pre-planned preventive maintenance on each piece of equipment and includes, but is not limited to, inspections, cleaning, adjusting, lubrication, calibration, tightening and making repairs as necessary to keep equipment in operation.

C.5.4.1.1. The Contractor shall submit, no later than the last day of Phase-In, a schedule for preventive maintenance of equipment to the Government. The schedule shall show what tasks will be performed on what equipment by building and date. The Contractor shall update the list monthly.

C.5.4.1.2. The Contractor shall provide the COR a listing of equipment by building on the 5th working day of the following month for which preventive maintenance was performed. If the building is closed for renovation or other circumstances, preventive maintenance will still be performed via service order requested by the COR.

C.5.4.2. Repairs or Replacements During Preventive Maintenance Services.

C.5.4.2.1. Repairs, Major Repairs or Replacements.