FIMA 15 StdOps Deliverables 17March20.xlsx
XLSX spreadsheet 142 KB Posted
- Attached to
- National Flood Insurance Program Standard Operations Federal contract opportunity
- Solicitation number
- 70FA6020R00000004
- Issued by
- Federal Emergency Management Agency
About this file
This document outlines standard deliverables required under the National Flood Insurance Program Standard Operations contract. The contractor must provide a variety of reports on a regular basis, from daily to annually, covering topics such as appeals, claims activities, flood response operations, registration of adjusters, and underwriting activities. Other required deliverables include plans and procedures covering quality control, program management, standard operations, and transition between contractors. The related federal contract opportunity is a pre-solicitation notice for standard operations support services to the National Flood Insurance Program, to be provided by the contractor to NFIP insurance companies and the Direct Servicing Agent. The support includes insurance subject matter expertise and standard business operations. The contractor will serve as an information source and provide standard insurance operations support.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 70FA6020R00000004 Draft Solicitation as of 4_30_2020 full version.pdf | ||
| FIMA 15 StdOps Statement of Work 042920 updated.pdf |
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Text version
Sheet1
| APPENDIX A: STANDARD OPERATIONS CONTRACT | As of March 2020 | ||||
| Deliverable | SOW Task | Branch | Frequency | Due Date | Description |
| Appeals Correspondence Report | Task 6 | Appeals | Weekly | Mondays by 12:00 EST | This report details the status of all appeals. |
| Flood Response Office Manual | Task 7 | Claims | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | The FRO manual details the processes for setting up, managing, and closing FROs. This document also provides details on FRO procedures, staffing plan, etc. |
| Claims Reinspection Report | Task 7 | Claims | Monthly | 21st calendar day of the month | The Claims Reinspection Report summarizes all claims reinspections performed by the Contractor. This includes RCQC activities. |
| SALAE Report | Task 7 | Claims | Monthly | 7th calendar day of the month | The SALAE Report summarizes the status of all SALAEs. |
| Subrogation Report | Task 7 | Claims | Quarterly | January 21st , April 21st, July 21st, October 21st | The Subrogation Report details the status of Subrogation tasks. |
| Adjuster Bi-weekly Report | Task 7 | Claims | Biweekly | 2nd and 4th Friday of the month | This report provides details on certfied Adjusters. |
| FRO Staffing List | Task 7 | Claims | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | This report provides details on FRO staff. |
| Adjuster Registration Report | Task 7 | Claims | Monthly | 10th calendar day of the month | The Adjuster Registration Report lists all registered Adjusters supporting the NFIP, Adjusters pending registration and those pending training. |
| Daily Situation Report | Task7 | Claims | Daily | Daily | The Daily Situation Report details flood activities and potential risks across the nation. |
| Increased Cost of Compliance Report | Task 7 | Claims | Quarterly | January 21st , April 21st, July 21st, October 21st | The ICC report details the status of all ICC activities. |
| Flood Response Activity Report | Task 7 | Claims | Daily, Monthly | Daily when FRO is active. Monthly summary by 1st calendar day of each month. | The FRO Activity Report summarizes activities in the FRO. |
| Quality Control Plan | Task 1 | COR | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | The QCP provides details of all information, instructions, and documentation necessary to produce quality artifacts and achieve high performance. |
| Contractor Status Report | N/A | COR | Monthly | 10th calendar day of each month | The Contractor Status Report provides details on all activities, status, accomplishments and highlighted risks under the contract. |
| Hold Harmless Agreement | N/A | COR | Once | Within thirty (30) calendar days of award | Signed agreement. |
| Monthly Technical Progress Narrative | Task 13 | COR | Monthly | 21st of the month | The MTPN provides financial and technical data of the NFIP. |
| Management Plan | Task 1 | COR | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | The PMP is an integrated document showing technical, cost, schedule, and work breakdown structure. It shall also provide information on the Contractor’s organization, practices and techniques to be used in managing the program and, if applicable, subcontractor plan. |
| Standard Operating Procedures Package | Task 1 | COR | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | This package has Standard Operating Procedures for all business processes. They must be updated annually. |
| Status Report | Task 1 | COR | Quarterly | July 20th, October 20th, January 20th, April 20th | The Status Report documents the status of contractor effort towards achieving contract objectives. It identifies accomplishments to date, highlighted risks, and compare the status achieved to planned goals and the resources expended. |
| Transition-In Plan | N/A | COR | Once, with updates | Within thirty (30) calendar days of award. COR may request updates. | Develop and deliver a transition-in plan will include interface and coordination with the Government, identification of key transition events, transition schedule, identification of risks and mitigation strategies, key persons participating, and specific actions that will be taken to alleviate risks that become issues. The Contractor will be responsible for delivering a comprehensive risk and mitigation plan for transition-in activities. |
| Transition-Out Plan | N/A | COR | Once, with updates | Within thirty (30) calendar days of award. COR may request updates. | Provide transition-out plans that mirror the new Contractor’s transition-in plans and project schedules within 10 calendar days of the receipt of the new Contractor’s plan and project schedule. The government anticipates that during the transition period(s), there will be adjustments to the transition-in and transition-out plans and the Contractor will review and revise their plan(s) accordingly. |
| Regional Report | Task 9 | Front Office | Monthly | 10th calendar day of each month | The Regional Report provides details of all activities and tasks from Regional liaisons. This includes meeting support, outreach efforts, responding to inquiries, etc. |
| Prior Term Refunds Status Report | Task 5 | Underwriting | As required | 20th calendar day of the month | The Prior Term Refunds report summarizes the status of all PTRs which includes incoming and completed requests. |
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