EXHIBIT A PAST PERFORMANCE QUESTIONNAIRE TEMPLATE.docx

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Attached to
Aircraft Fleet Janitorial Services Federal contract opportunity
Solicitation number
FA9302-12-R-0019
Issued by
Department of the Air Force Materiel Command Test Center

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EXHIBIT A-PAST PERFORMANCE QUESTIONNAIRE TEMPLATE

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Q AND A 3.pdf PDF
Q AND A 2 - for Posting.pdf PDF
Fleet Services Q and A for Posting 27 Aug 2012.docx DOCX document
EXHIBIT B PAST PERFORMANCE REFERENCE INFORMATION.docx DOCX document
FA930212R0019 SOLICITATION.pdf PDF

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APPENDIX A

PAST PERFORMANCE QUESTIONNAIRE
RFP – FA9302-12-R-0019

TEMPLATE – PAST PERFORMANCE QUESTIONNAIRE AND COVER LETTER

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

When Filled In This Document Is Source Selection Sensitive IAW FAR 2.101 and FAR 3.104

SUBJECT: Request for Past Performance Evaluation

TO:

You have been identified as a point of contact for a past performance evaluation of the firm listed on the attached questionnaire. This firm is currently being considered for a (Describe type of contract.) contract at ____________AFB, ___.

Your prompt attention to this questionnaire will be greatly appreciated. If you have any questions concerning this request, I can be contacted at ___________________

Contracting Officer

1 Atch Past and Present Performance Questionnaire

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

A. GENERAL INFORMATION: Please correct any information below known to be inaccurate:

Contractor’s Name/Division: __________________________________________________ Telephone Number: ____________________ Address: __________________________ Fax Number: _________________________ __________________________ Point of Contact: ______________________

__________________________
__________________________

(The government enters the following information based on list of references provided by the offeror. The offeror will enter this information if the solicitation requires him to submit questionnaires to the references.)

Project Title and Brief Description of Work: _____________________________________*

Contract Number Provided by Offeror: ___________________ Dollar Amount: ________* Contracting Agency/Customer: _______________________________________________* Contract Period of Performance: ______________________________________________* Contract Period or Dates of Performance Provided by Offeror: ______________________* Contractor performed as the Prime Contractor Sub-Contractor Key Personnel.

* Note: If offeror holds or has held other contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well.

B. RESPONDENT INFORMATION:

Name of Respondent: _____________________ Title: ____________________________

Address: _____________________Telephone Number: ___________________ _____________________________Fax Number:_____________________
_____________________________Email Address: _____________________

C. FAX COMPLETED SURVEY FORM TO: __________________________________

(Insert name and fax number of Contracting Officer or Past Performance evaluation team Chairperson that the completed Questionnaires are to be sent to.)

D. PERFORMANCE INFORMATION: Choose the appropriate letter on the scale (E, V, S, M, U, and N) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE A NARRATIVE EXPLANATION FOR ANY RATINGS OF M or U.

E
V
S
M
U
N
Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
Neutral

Performance meets/met contractual requirements with many exceeded to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no more than a few minor problems for which corrective actions taken by the contractor were highly effective.

Performance meets/met contractual requirements with some exceeded to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no more than some minor problems for which corrective actions taken by the contractor were effective.
Performance meets/met contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor were satisfactory.
Performance does not meet/did not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.
Performance does not meet/did not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Performance was not observed or not applicable to the current effort being reported against.

CONTRACTOR’S NAME: _______________ CONTRACT NUMBER: _______________

Note: Include this information on each page of the questionnaire form to ensure there is no mix up in information among contracts surveyed for respective primes/subs, etc.

Place an “X” in the appropriate column using the definitions matrix above.

E
V
S
M
U
N
A.
AREA

Quality of Service

1.
How well did the contractor meet the customer requirements?

Comments:

2.
How well did the contractor comply with contractual terms and conditions, e.g. contract clauses and special requirements?
3.
How well did the contractor provide customer service? Comments:
4.
How well did the contractor provide priority service after business hours? Comments:
5.
How well did the contractor perform in response to significant increases in workload during military exercises, contingencies or similar activities? Comments:
6.
How would you rate the contractor's critical key management and technical staff in terms of expertise, knowledge and qualifications?
7.
How well did the contractor provide and retain qualified employees and key personnel?
8.
Rate the contractor's demonstration of ability to promptly obtain security clearances for hired personnel, and ensure security clearances are kept current? Comments:
9.
Rate the contractor's ability to meet the required performance thresholds (specific standards) for satisfactory performance. Comments:
10.
How effective and efficient were the contractor's quality assurance processes? Comments:
B.
AREA

Timeliness of Performance

1.
How well did the contractor perform timely completion of contract requirements? Comments:
2.
How well did the contractor meet the timelines for routine calls?
3.
How well did the contractor meet the timelines for priority calls?
4.
How responsive and timely were the contractor's submittals of contractual documents? Comments:
5.
How responsive was the contractor to acting on contract modifications, change orders, etc.? Comments:
C.
AREA

Business Relations

1.
How effective was the contractor's ability to identify problems, potential problems and notify the customer? Comments:
2.
How willing was the contractor to improve and correct noncompliance issues or concerns? Comments:
3.
How was the contractor's working relationship with the Contracting Officer, Customer and Quality Assurance Personnel?
D.
AREA

OTHER

1.
Knowing what you know today how would you assess the contractor's overall performance? Comments:

Remarks:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PAST PERFORMANCE QUESTIONNAIRE
FA9302-12-R-0019
30 Jul 2012Page 6 of 7APPENDIX A

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