PWS_7_January_2016.pdf

PERFORMANCE WORK STATEMENT

FOR

ROME RESEARCH SITE

DIGITAL LECTURE STREAMING

MAINTENANCE

AIR FORCE RESEARCH LABORATORY

ROME RESEARCH SITE

ROME, NEW YORK

12 January 2016 Solicitation#: FA8751-16-Q-0132

Contract#: TBD

Performance Work Statement

Performance Work Statement 2

SECTION I

DESCRIPTION OF SERVICES

1. PROGRAM OVERVIEW. The contractor shall provide all personnel, equipment, tools, materials, supervision, original equipment manufacturer (OEM) software upgrades and other items and services necessary to maintain the operation of the installed Air Force Research Laboratory (AFRL) Rome Research Site (RRS) Digital Lecture Streaming (DLS) system. The DLS system is a High Definition (HD) multi-venue lecture and presentation digital streaming capability. This capability provides existing desktop PC computer network users with H.264 digital streaming/recording/playback services. The sources are from HD auto-tracking lecture cameras in four (4) venues along with generated presentation content. The venues are in two (2) clusters: The first cluster is three (3) adjoining conference and general meeting areas in RRS Building 3W. The second is an auditorium in RRS Building 106. The capability provides for simultaneous live streaming/recording and on-demand playback of HD digital content from both clusters. The contractor will modify, troubleshoot, test and repair this system in order to provide for its trouble-free daily operation as defined in this Performance Work Statement (PWS). The contractor shall perform the requirements in this PWS and conform to the industry standards identified in this contract in paragraph 4.1.1.1 and shall follow all other applicable instructions and directives as identified by this PWS.

1.1. SCOPE.

1.1.1. The contractor shall maintain, repair and/or replace auto-tracking lecture cameras, test pattern generators, audio/video switching, monitoring and digital H.264 streaming/recording/ playback devices and ensure their proper operation over the RRS existing computer network from two (2) separate locations comprised of four (4) individual venues.

1.1.2. The contractor shall be responsible for maintaining the overall DLS system for daily use and provide warrantees for one (1) year on all provided hardware, OEM software upgrades, and any program licensing.

1.1.3 The contractor shall document on paper or electronically and provide any changes to the devices, configuration and operations.

1.2. BACKGROUND.

1.2.1. This is an installed capability to provide live HD streaming, recording, and on-demand playback services for lectures, presentations and other live events to all sixteen hundred plus (1600+) RRS computer network PC users from four (4) venues (refer Technical Exhibit 1, Figure 1: RRS DLS System Functional Diagram).

1.2.2 There are three (3) adjoining venues in RRS Building 3 comprised of the Demonstration (“Black Room”), the Urtz Quad Conference Room and the open area Canteen each of which have a wall mounted HD auto-tracking lecture camera feeding a control room rack in the center of these venues (refer Technical Exhibit 1, Figure 2: RRS DLS B3West Venue Components).

Performance Work Statement 3

One of these three (3) cameras along with a HD Color Bar Generator is selectable (switched) to be the input of the first streaming encoder. The Urtz Quad Podium generated presentation is also fed to the control room to a second streaming encoder. The recording, and on-demand playback services is provided by the network server in the Building 106 Data Center.

1.2.3. The forth and geographically separate and independent venue is the Projection Booth of the RRS Building 106 Auditorium (refer Technical Exhibit 1, Figure 3: RRS DLS B106 Venue & Data Center Components). The HD auto-tracking lecture camera directly feeds into the Projection Booth equipment rack into a third streaming encoder. The stage’s Podium generated presentation is also feed to the Projection Booth equipment rack into the forth streaming encoder. The recording, and on-demand playback services is provided by the network server in the Building 106 Data Center.

1.3. TECHNICAL REQUIREMENTS. The contractor shall accomplish the following technical, quality assurance, and reporting requirements.

1.3.1. Furnish all labor, supervision, equipment, tools, transportation, test equipment, parts, materials, OEM software upgrades and other items and services necessary to maintain daily operation of the installed DLS system.

1.3.2. System Maintenance.

1.3.2.1. Maintain the entire system by performing adjustments, configuration and OEM software upgrades as necessary. Repair or replace failed devices. All the devices comprising the DLS system are listed in Technical Exhibit 1, Table 1: RRS DLS Components.

1.3.2.2. Develop, maintain, and deliver system documentation that indicates all system layout or operational changes, device changes & manuals.

1.3.3. Preventative and Remedial Maintenance.

1.3.3.1 Prime Time Remedial Maintenance. Respond to any authorized maintenance call during Prime Time as defined in paragraph 4.2. Normal response following a request for remedial repair shall be within two hours with repair of the system completed by the contractor within four hours after arriving at site.

1.3.3.1.1. Coordinate factory repair of individual components with the Government. The contractor is responsible shipping cost and loss or damage to equipment from the time when equipment is sent to the factory until the repaired equipment is returned to the Government.

1.3.3.1.2. Accomplish remedial maintenance, trouble shooting, and testing during Prime Time in such a manner as not to interrupt the remaining portion of the system. In those cases where remedial maintenance will interrupt the remaining portion of the system, a period of time agreeable to both the contractor and the designated Government representative will be set aside for repair. Such repair periods shall be at no additional cost to the Government and may or may not be accomplished during Prime Time hours.

Performance Work Statement 4

1.3.3.2. Remedial Maintenance Other Than Prime Time. Provide on-call maintenance service for all hours outside of Prime Time. Complete repairs before the start of the next Prime Time period or within the first four hours of the next Prime Time period.

1.3.3.3. Preventive Maintenance. Perform preventive maintenance on a non-interference basis during Prime Time at six-month intervals. Reschedule preventative maintenance that may interfere with the normal operation of the system to a time other than during Prime Time. The rescheduling of such maintenance will be mutually agreed to between the contractor and the Government on a case-by-case basis and will be at no additional cost to the Government.

1.3.4. System Certifications.

1.3.4.1. Certify the entire system within 30 days after contract award.

1.3.4.3 All work is to be in accordance with cabling and installation and maintenance standards by the Building Industry Consulting Services, International (BICSI).

1.3.5. System Modifications.

1.3.5.1. Perform modifications to the system due to construction or relocation of the venues as identified by the Government. Prepare and submit an estimate of all costs involved for the work to be accomplished. This estimate shall be submitted to the Government contracting officer and is subject to negotiation. No work shall commence until approved by the Government contracting officer. If the approval to perform the work is given, the work shall commence at a time mutually agreed to by the contractor and the Government contracting officer. The performance period for the work is subject to mutual agreement between the contractor and the Government contracting officer.

1.3.6. Facilities and Equipment.

1.3.6.1. Spare or Replacement Equipment. Stock or supply all parts and equipment required to support the system including all camera, controllers, encoders, recorders/playback systems, amplifiers, splitters, power supplies, couplers, microphones, connectors, fittings, mounting brackets, cables and patch panels.

1.3.6.2. Diagnostic Hardware. Utilize contractor-furnished diagnostic and test equipment to support the system including power meters, cable testers, etc.

1.3.6.3. Installation Equipment. Utilize contractor-furnished tools and installation equipment including coring tools, cable preparation tools, splicing equipment, punch down tools, cable pulling guides, pulleys, various mechanical splicers, terminating, and connectorization equipment, and ladders.

Performance Work Statement 5

2.0 SERVICE SUMMARY

Performance Objective PWS Paragraph Performance Threshold

SERVICES:

1. Properly perform system maintenance to prevent interruption of service

1.3.2 No more than 3

discrepancies per month

2. Perform preventative and remedial maintenance, timely and completely, to ensure system is fully operational

1.3.3 No more than 2

discrepancies per month

3. Ensure system complete and proper certification of entire system

1.3.4 No more than 1 discrepancy

per month

4. Coordinate and perform all system modifications properly and timely to ensure minimal negative impact on site customers

1.3.5 No more than 1 valid

customer complaint per modification project

5. Maintain the integrity of the system to ensure maximum operation

1.3.6 No more than 1 discrepancy

per month

Performance Work Statement 6

GOVERNMENT-FURNISHED PROPERTY

3.1. Property. No government property shall be furnished. DLS System’s As-Built Drawings and Device Manuals will be made available in PDF format on contract award.

4. GENERAL INFORMATION. In addition to the description of services provided in Section I, the contractor shall perform the following general tasks.

4.1. CONTRACTOR PERSONNEL.

4.1.1. Personnel Qualifications. The contractor shall provide qualified personnel who meet the minimum qualifying criteria at the beginning of their employment as specified. Listed below are the qualification and experience requirements for personnel.

4.1.1.1. The overseeing contractor lead must be Registered Communications Distribution Designer (RCDD) certified. The contractor lead shall assign employees for work on this contract when such employee is identified and certified as a qualified technician that is professionally trained and certified for cabling system installation and maintenance by such organizations such as the Building Industry Consulting Services, International (BICSI).

4.1.2. Employee Training. The contractor shall provide necessary training to employees.

4.2. HOURS OF OPERATION.

4.2.1. Prime Time Hours. The contractor shall perform the services required under this contract during the following hours: Monday through Friday, (7:00 A.M. to 5:00 P.M.) hours unless otherwise stated.

4.2.2. Recognized Holidays. Unless stated otherwise in this PWS, the contractor is not required to provide service on the following days: US federal holidays.

4.3. PERFORMANCE. The performance of these services is not considered to be mission essential during time of crisis. Should a crisis be declared, the Contracting Officer or his/her representative will advise the contractor of any revised requirements, followed by written direction.

4.4. PLACE OF PERFORMANCE. The contractor shall perform the requirements of this contract at Air Force Research Laboratory, Rome Research Site Rome, New York.

4.5. SECURITY REQUIREMENTS.

4.5.1. The work to be done on this project is located in and around areas that are under the scrutiny of the Department of Defense Police assigned to the RRS Information Directorate.

Performance Work Statement 7

To gain access to the areas to examine the work to be done for job estimation purposes, arrangements must be made through the Contracting Office. Contractor personnel will be escorted into the areas for the purpose of project estimation.

4.5.2. When it has been determined which Contractor will accomplish the project a Visit Request from the company, preferably on Company letterhead, will be necessary prior to initial work commencement. The Visit Request letter needs to be signed by the Company President or Director of Human Resources. The Visit Request will also be used as the Entry Authority List. The Contractor will supply the Visit Request to Security (AFRL/RIOF) through the Contracting Office. The Visit Request can be done via RRS Visit Request Form, AFMC Form 97 (found on the AFRL web page, https://rlweb.rl.af.mil/security/) or a simple Company Letterhead letter identifying all personnel who will be employed during the work.

The request will contain a full name to include a middle initial (Frank A. Dude), date of birth (14 Dec 1953), state of driver’s license issuance and place of birth (Austin, Texas). This information will be used to do a Local Files Check. This check will provide Drivers License Info, Wants & Warrants and Protection Orders and will also provide information on Illegal Immigration and suspected terrorist affiliations. The Local Files Check will also be accomplished prior to work commencing. If the individual is not a US Citizen they will not be allowed within the complex or facilities. If, the individual is not a US Citizen but has a Green Card, Form I-551 or has the I-551 stamp on their passport, Security will need to see either one. There will be no foreign national workers allowed on the Rome Research Site

4.5.3. Provide the Company’s phone number and a Project Leaders or Supervisor/Foremen cell-phone number is necessary for the Law Enforcement Desk Sergeant.

4.5.4. All facilities are entered using a magnetic media entry badge. Contractor work within the facilities will be required to obtain an Unescorted Visitor Badge; this will be procured by the Division/Branch with oversight of the work. The badge is obtained in the lobby of Bldg 3, West Wing, Security Office. This badge will be worn at all times within the facility. These badges will be returned to the Contracting Officers’ Technical Representative before completion of the final inspection. Any badges lost during the period of work will be reported to Security as soon as possible.

4.5.5. Access to the RRS Complex is controlled by a Main Gate on Brooks Rd, located just west of the Otis & Brooks intersection. Identification for the contractor to enter with a vehicle will be an access list supported by the electronic badge issued. All commercial vehicles entering the gate will be searched. One-time deliveries can be escorted from the gate to delivery point by project personnel.

4.5.6. All commercial vehicles are searched prior to entry into the RRS Complex. Vehicle operators will be aware of the vehicle search pull-off area prior to approaching the Main Gate.

A search of the vehicle will be conducted prior to its entry. All vehicles not needed for delivery of equipment or tools will be parked in the visitor parking area unless cleared through Security. There are No vehicles allowed within 25 meters (80 ft) of the RRS facilities.

4.5.7. All personnel should be aware that the Rome Research Site is Property of the United States Air Force. All personnel will follow all posted signage.

https://rlweb.rl.af.mil/security/

Performance Work Statement 8

4.5.8. Contractor personnel will be notified by RRS Police of any emergencies which would require an evacuation or work stoppage, such as an increase in the Force Protection Condition.

4.5.9. Building/Room Keys: If the contractor needs access to area(s) that are locked (i.e.

mechanical rooms, janitor’s closet, communications closet, etc.), a request for entry of at least 2 working days prior to the need for access will be submitted to AFRL/RIOC construction or AFRL/RIOS communications representative. The area(s) will be provided on a daily basis. The area(s) will be locked down at the end of the day’s work.

4.5.10. The 24 hour Desk Sgt can be reached at 330-2961.

4.6. SAFETY REQUIREMENTS:

4.6.1. The contractor shall comply with all safety and health requirements necessary for the protection of personnel, facilities and equipment including, but not limited to all applicable Occupational Safety and Health Administration (OSHA) standards, while performing this contract at the Air Force Research Laboratory (AFRL), Rome Research Site (RRS).

4.6.2. The contractor shall maintain a written Safety Program, as required by OSHA and make said plan available for review by the government upon request by the Contracting Officer.

4.6.3. In the event of a mishap during the performance of this contract on AFRL RRS premise, notify the Contracting Officer in an expeditious manner, who will in turn notify the RRS Safety Office. Notification shall include the following information:

a. Contract, Contract number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (events leading to accident/incident)

d. Cause of accident/incident (lack of training, inattention, etc.)

e. Type of injury sustained and/or estimated cost of accident/incident (material and labor to replace/repair) when damage is to government property.

f. Nomenclature of equipment and personnel involved in accident/incident

g. Corrective Actions (taken or proposed)

h. Other pertinent information

TECHNICAL EXHIBIT 1 – Diagrams & Tables

TECHNICAL EXHIBIT 1

DIAGRAMS & TABLES

FIGURE 1: RRS DLS System Functional Diagram

FIGURE 2: RRS DLS B3West Venue Components

FIGURE 3: RRS DLS B106 Venue & Data Center Components

TABLE 1: RRS DLS Components

MAKE MODEL – MAJOR COMPONENTS Serial LOCATION Haivision Calypso Server Model S-CL-25-50-1U 4R2PS22 B106 Data Center Rack 208 Haivision Makito Compact HD H.264 Video Encoder Model S-290E-SDI-M 031450030035 B3W Quad Rack Haivision Makito Compact HD H.264 Video Encoder Model S-290E-SDI-M 031450030027 B106 Aud Projection Rack Haivision Makito Compact HD H.264 Video Encoder Model S-290E-DVI-M 031502010029 B106 Aud Projection Rack Haivision Makito Compact HD H.264 Video Encoder Model S-290E-DVI-M 031502060003 B3W Quad Rack Meicheng ISMart IS-LT03 SD/HD Lock-N-Track PTZ HD-SDI Camera & CKB-02 Keypad B3W Quad & Keypad on Quad Rack Meicheng ISMart IS-LT03 SD/HD Lock-N-Track PTZ HD-SDI Camera & CKB-02 Keypad B3W Black Room & Keypad on Quad Rack Meicheng ISMart IS-LT03 SD/HD Lock-N-Track PTZ HD-SDI Camera & CKB-02 Keypad B3W Canteen & Keypad on Quad Rack Meicheng ISMart IS-LT03 SD/HD Lock-N-Track PTZ HD-SDI Camera & CKB-02 Keypad B106 AUD Rear & Keypad in Projection

MAKE MODEL – MINOR COMPONENTS LOCATION

LG LCD TV and wall mount B3W Quad Storeroom Wall LG LCD TV and wall mount B106 Aud Projection Room Wall Colby LCD TV and Swing Mount B106 Aud Projection Room Rack TV LCD TV and stand On B3W Quad Rack Vaddio MicPod Hanging Microphone B3W Quad Ceiling Left Vaddio MicPod Hanging Microphone B3W Quad Ceiling Right Vaddio MicPod Hanging Microphone B3 Black Room Ceiling Front Center Vaddio MicPod Hanging Microphone B3W Canteen on Wall next to camera Vaddio EasyUSB Microphone Pre-amp B3W Quad Rack Vaddio EasyUSB Microphone Pre-amp B3W Black Room Rack Vaddio EasyUSB Microphone Pre-amp B3W Quad Rack Aja V2Digital Mini-Converter Analog to HD/SDI B3W Quad Rack Aja V2Digital Mini-Converter Analog to HD/SDI B3W Quad Rack Aja V2Digital Mini-Converter Analog to HD/SDI B3W Quad Rack Aja V2Digital Mini-Converter Analog to HD/SDI B106 Aud Projection Room Rack Aja Hi5 Mini-Converter SD/HD-SDI to HDMI Video and Audio B3W Quad Rack Aja Hi5 Mini-Converter SD/HD-SDI to HDMI Video and Audio B106 Aud Projection Room Rack HRT Hall Research Technologies 210-LU RGBHV 1x2 Splitter B3W Quad Left Podium Maxtron TG-5000 HiDef Color Bar Generator B3W Quad Rack Maxtron TG-5000 HiDef Color Bar Generator B106 Aud Projection Room Rack MSC Matrix Switch Corporation MSC-HD44AAL SDI 4x4 Matrix Switch B3W Quad Rack MSC Matrix Switch Corporation MSC-HD44AAL SDI 4x4 Matrix Switch B106 Aud Projection Room Rack Peco 1x4 Standard Definition Matrix Switch B3W Quad Rack Rolls DA134 Audio Balancer/Distribution Amplifier B106 Aud Projection Room Rack Monoprice 7113 Component To VGA Splitter/Scan Converter B106 Aud Projection Room Rack