Attachment_3_PWS_Porta-John_and_Grease_Traps.doc

PERFORMANCE WORK STATEMENT

RENTAL AND SERVICE OF

PORTABLE CHEMICAL TOILETS,

AND

GREASE TRAP CLEANING

FA8601-18-R-0028

WRIGHT PATTERSON AIR FORCE BASE, OHIO

27 July 2018

TABLE OF CONTENTS

SECTION I

PAGE

I. Description of Services - Portable Chemical Toilets

1.0.

Description of Services

1.2. Special Requirements

1.3. Quality Control

1.4. Contractor Employees

1.5. Safety Requirements/Reports

1.6. Environmental Protection

1.7. Security Forces

2.0. Service Summary – Portable Chemical Toilets

2.1. Quality Control

2.2. Quality Assurance

2.3. Performance Assessment

2.4. Periodic Progress Meetings

SECTION II

II. Description of Services - Grease Trap Cleaning

1.0. Description of Services

1.2. Special Requirements

1.3.1 Safety Requirements and Reports

1.4 Environmental Protection

2.0. Service Summary – Grease Traps

2.1. Quality Control

2.2 Quality Assurance

2.3. Performance Assessment

2.4. Periodic Progress Meetings

SECTION III

III. Government Furnished Facilities and Services

3.0. Government Furnished Property and Services

SECTION IV

IV. General Information

PAGE

4.0. General Information

4.5. Contractor Work Schedule

4.6. Contract Personnel

4.7. Contractor Manpower Reporting

4.8. Security Requirements

4.9. Base Access/Security

4.10. Safety Requirements and Reports 23

4.10.1 Voluntary Protection Program (VPP)

4.12. Partnering Agreement

4.14. Damage to Government Buildings, Equipment 25

SECTION V

PAGE

V. Appendices

5.0 Appendices

Appendix A – Portable Chemical Toilets, Estimated Workload Data Appendix B – Grease Traps, Estimated Workload Data Appendix C – Bid Schedules, Portable Chemical Toilets/Grease Traps

Appendix D – List of Federal Regulations Pertaining to Liquid Waste 31

Appendix E – Abbreviations and Acronyms

SECTION VI

VI. Attachments

6.0 Attachments

Hazardous Materials

1. WPAFB Specification Section 01 02 20

General Environmental Protection

Requirements (WPAFB) 4/14

SECTION I

DESCRIPTION OF SERVICES

PORTABLE CHEMICAL TOILETS

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all labor, transportation, equipment, materials, tools, supplies, certifications, and supervision necessary to perform all operations required to provide and service portable chemical toilets. Units shall primarily have permanent locations, and potentially be required on an emergency or temporary basis. The portable chemical toilets shall be private, lockable, well-ventilated, non-flushable, 70 gallon capacity non-handicapped units, and 30 gallon handicapped units, each equipped with a toilet paper holder and hand sanitizer, as further described in this Performance Work Statement (PWS), and operate in compliance with all government, federal, local, and commercial standards.

1.1. Chemical Toilet Requirements. Chemical toilet units shall be available in standard as well as handicapped sizes, IAW ADA (American Disability Act) accessibility requirements. Chemical toilets shall meet the portable sanitation industry’s commercial standard’s minimum requirements as identified in the PSAI (Portable Sanitation Association International) Guide to Clean Portable Restrooms, and be in compliance with federal, state, and local laws, ordinances and regulations. Chemical toilets provided by the contractor shall meet the American National Standard Institute (ANSI), Non-Sewer Waste-Disposal System for Sanitation (ANSI Z4.3-1995).

1.1.1. Units shall be sanitized on regular and recurring scheduled service days. Chemical toilets shall not be placed near storm drains, or dispose waste into city or base sewer systems. Units shall be stabilized to mitigate the risk of blow-over in high wind situations.

1.1.2. Service shall include the complete removal of all waste, and cleaning the inside of waste water tank. Cleaning and applying a commercial grade cleaner to the toilet seat, ensuring doors, walls, floors and other exposed surfaces are clean and sanitized. After cleaning, each unit shall be free of all debris, stains, smudges, marks, mud, dust, dirt, sand, soil, grit, mildew fungus, scum and rust stains. Contractor shall furnish suitable equipment for adequately delivering, servicing, disposing, and maintaining portable toilets.

1.1.3. Re-supplying Toilet Paper. The contractor shall be responsible for providing and re-supplying each unit with a minimum of three (3) rolls of toilet paper at the time of initial set-up, scheduled cleaning, and as required by condition. The contractor shall provide an estimated amount of 520 rolls annually for the performance of this contract.

1.1.4. Supplying Hand Sanitizer. The contractor shall be responsible for providing and re-supplying hand sanitizer at the tables provided by the Government. The contractor shall provide an estimated 160 large bottles of hand sanitizer annually for the performance of this contract.

1.2. SPECIAL REQUIREMENTS – Portable Chemical Toilets.

1.2.1. Temporary Chemical Toilet Units - (On Call), The contractor shall provide private, lockable, well-ventilated, non-flushable chemical toilets with toilet paper holder and hand sanitizer. Chemical toilet units shall be available in standard as well as handicapped sizes, in accordance with ADA (American Disability Act) accessibility requirements.

The number of units and locations may vary due to workload requirements. Requested units shall be in place within 24 hours after notification by the Contracting Officer Representative (COR), or Contracting Officer, (CO). Units shall be placed/picked-up within 24 hours as requested by the COR.

1.2.2. Spillage Control. The contractor shall ensure all spills are cleaned immediately. In the event of a chemical spill emergency, the contractor shall immediately notify Environmental Management (EM) located at Wright Patterson AFB, and contact the COR/CO.

1.2.3. Schedules. The contractor shall provide a written service schedule, reflecting at a minimum weekly service for chemical toilets to the COR/CO, 10 days prior to contract start. The contractor shall coordinate with the COR prior to making any schedule changes.

1.2.4. Emergency Service Calls. The Contractor shall respond to all emergency situations during both duty and non-duty hours. Unexpected/emergency services shall be required in the event of natural disasters or any other unscheduled event such as facility repairs to pipes, seals, or other infrastructure involving restroom waste. In the event that servicing is required outside of the normal schedule, the contractor shall begin the service within 2 hours after notification – to include weekends. The contractor shall work continuously until services are complete. Ten days prior to contract start date, the contractor shall provide the COR/CO with both the contract manager/alternate’s complete contact details to include a 24-hour phone number in case of emergency.

1.3. QUALITY CONTROL PLAN. The contractor shall submit a Quality Control Plan (QCP) to the COR and CO for approval within 10 calendar days prior to contract start, and thereafter as changes to the plan occur. The QCP shall ensure all portable chemical toilet services are provided and serviced in accordance with applicable commercial standards, regulations, laws and codes. The QCP must describe the overall quality approach and quality control inspection system tasks to identify and prevent defective services from occurring or recurring. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the Services Summary and an internal inspection/surveillance system. The Contractor shall maintain all quality control records for the duration of the contract and shall make them available to the government COR, or CO within 24 hours upon request. Provide quality control inspector(s) contact information to the CO, and COR for notification of customer complaints, government concerns, or emergency situations.

1.3.1. Inspection System. The Contractor shall provide an inspection system to cover all required services. It must specify the equipment to be inspected on a scheduled basis, identifying frequency of inspections, and titles of the individuals who shall perform inspections, and those individual’s organizational placement within the contractor’s organization.

1.3.2. Deficiency Prevention. The Contractor shall provide description of the methods for identifying and preventing defects in the quality of services performed before the level reaches an unacceptable level.

1.3.3. Inspection of Files. A description and sample of the records to be kept to document all inspections conducted by the Contractor, and the necessary corrective preventive actions taken. This documentation shall be made available to the Government at all times during the term of the contract. The records shall be maintained at the location designated in the Contractor’s Quality Control Plan. The inspection record’s format shall include:

1. Date, time and location of the inspection.

2. Service Summary Items.

3. A signature block for the person who performed the inspection.

4. Ratings of acceptable or unacceptable work performance.

5. Areas designated for deficiencies noted and corrective action taken.

6. Total number of observations.

1.4. Contractor Employees. The contractor shall identify a Contract Manager who is authorized to represent the contractor and make binding contractual agreements with the government. Provide the contact information for the contract manager and alternate(s), to the CO 10 calendar days prior to contract start date, and thereafter as changes to the plan occur as needed. The Contract Manager or alternate(s) shall be available 7 days a week, by phone, within 30 minutes, to discuss any problem areas, issues, or concerns. The Contract Manager or alternate(s) shall read, write, speak, and understand English.

1.4.1. Hours of Operation HOURS OF OPERATION. All scheduled work shall be performed Monday through Friday between 0600 to 1800 hours. The contractor may be required without prior notice to deviate from normal hours of operation to ensure timely completion of work under the PWS, at no additional cost to Government.

1.4.2. Work Schedules Work shall be performed IAW the Estimated Workload Data in Appendix A. Schedule changes shall be submitted and coordinated with the COR for acceptance. The contractor shall submit a schedule with specific dates identified to the COR by NLT (not later than), the 1st of each month.

1.5. SAFETY REQUIREMENTS AND REPORTS. The contractor shall initiate and maintain programs, and perform work in a safe manner to comply with the provisions required by OSHA Safety, and IAW VPP (Voluntary Protection Program) requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within 5 calendar days of each occurrence.

1.6. ENVIRONMENTAL PROTECTION

1.6.1. Contractor shall follow requirements in WPAFB Section 01 02 20 (General Environmental Protection Requirements), see Attachment C

1.6.1.1. The following Submittals from WPAFB Section 01 02 20 are required:

1.6.1.2. Item A. Written Identification of contractor’s environmental coordinator and alternate, See part 3.01, Contractors Environmental Coordinator, paragraph B. This is required within 5 days of the award of contract. Contractor shall notify the CO and COR as changes occur during the life of the contract.

1.6.1.3. Item I. Site Specific Spill Plan. See part 3.08, Spill Prevention, Control, and Reporting, paragraph A. This is required within 5 days of the award of contract and shall be reviewed annually by the contractor.

1.7. SECURITY FORCES

Emergency phone number is 911.

If using a cell phone, use (937) 257-9111

Non-Emergency – Police (937) 257-5841/Fire (937) 257-3033

SERVICES SUMMARY

PORTABLE CHEMICAL TOILETS

2.0. SERVICE SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

*Refer to page 13 herein for the combined Portable Chemical Toilet/Grease Trap/Septic Tank Service Summary Table NON-SS Inspection Form Date

NON-SS Items Checked

Paragraph number

Quarterly Non-SS Inspection Items:

1) Personnel, Section IV, para 4.6.2. Contractor shall wear apparel allowing them to easily be identified as contractor employees, must be wearing a personally identifiable, ID Badge.

2) Inspection of Quality Assurance Files, Section I, para 1.3.3.

3) Compliance with all federal, state, local laws and regulations, PSAI (Portable Sanitation

Association International) and ANSI (American National Standard Institute) (ANSI Z4.3-1995) requirements.

2.1. QUALITY CONTROL PLAN

The contractor shall develop and maintain a quality program to ensure integrated solid waste management is performed in accordance with commonly accepted commercial practices.

The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At any time during contract performance, the government has the right to require revisions of the Quality Control Plan at no cost to the government should the incorporated plan fail to control the quality of service provided. The plan shall include, but is not limited to the following:

a. A description of the inspection system, addressing all services listed in Service Summary (SS).

b. Frequency of inspections.

c. Title of the individual(s) who shall perform the inspections and their organizational placement.

d. A description of methods for identifying, correcting and preventing defects in the quality of service performed before the level becomes unacceptable.

e. On-site records of all inspections conducted by contractor. The inspection records format shall include:

1. Date, time and location of inspection.

2. Signature block for the person who performed the inspection.

3. Rating of acceptable or unacceptable.

4. Area designated for deficiencies noted and corrective action taken.

5. Total number of inspections.

As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2.0., Service Summary.

2.2. QUALITY ASSURANCE

The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The contractor shall provide work schedules to the COR in accordance with paragraph 4.6.1 of this PWS. The COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) DD Form 2772 for issuance to the Contractor. The Contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3. PERFORMANCE ASSESSMENT

2.3.1. Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s schedule. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.2. Unsatisfactory Performance. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the COR. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.3. Customer Complaints. The COR will receive, investigate, and initially validate customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the CO or COR. Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO.

2.4. PERIODIC PROGRESS MEETINGS

2.4.1. Meetings. The CO, Functional Commander, COR, QRP Manager and/or Solid Waste Manager, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance.

The following issues shall be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.2. Meeting Minutes. The minutes of these meetings will be reduced to writing, signed by the CO, and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

SECTION II

DESCRIPTION OF SERVICES

GREASE TRAP CLEANING

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all labor, transportation, equipment, materials, tools, supplies, and supervision necessary to perform all operations required to clean Grease Traps IAW this Performance Work Statement (PWS), operating in compliance with all government, federal, local, and commercial standards. The contractor shall be responsible for periodic maintenance to pump, clean and dispose of waste from both in-ground and indoor grease traps located at or within various buildings on Wright Patterson Air Force Base as defined by location, size and frequency in Appendix B, Estimated Workload Data – Grease Traps

1.1. BASIC SERVICES. The contractor shall perform maintenance management of all traps to ensure compliance with federal, state, local and commercial standards, and environmental laws. Contractor personnel shall have all required licenses and permits necessary to perform services and disposal prior to the performance of any work on this contract. Contractor shall pump out all grease and residues from trap; removing waste build-up from the trap or pit walls and all associated equipment within the pit. Flush down with water, and pump out remaining residue as required by the unique configuration of the grease trap. Residual or recharge water must be higher than lower inlets. Clear obstructions in inlet/outlet pipes to ensure unrestricted flow. Dispose of waste as necessary to ensure systems do not overflow. Transport all materials from grease traps to an EPA approved off-base storage facility for proper disposal. Contractor is only responsible for all classes of non-hazardous waste.

1.1.1. Maintenance management consists of, but is not limited to, contractor establishing and adjusting pumping and cleaning frequencies, performing over-sight of all traps, and one septic tank. The contractor shall ensure all grates, covers, grills, etc., are repositioned on the tanks and traps upon completion of maintenance service.

1.1.2. Contractor shall also ensure the surrounding work area is cleaned and disinfected to prevent odors caused by spillage occurring during cleaning before departing the work site. Contractor shall re-perform pumping, cleaning and clearing of clogged lines and traps when work requirements have not been adequately performed. Re-performance shall be at no additional cost to the government, and be satisfactorily re-accomplished within a two hour timeframe.

1.2. SPECIAL REQUIREMENTS – Grease Traps

1.2.1 Spillage Control. The contractor shall ensure all spills are cleaned immediately. In the event of a chemical spill emergency, the contractor shall immediately notify Environmental Management (EM) located at Wright Patterson AFB, and contact the COR/CO.

Spill Response Numbers – Environmental Management, WPAFB:

Duty Hours: (937) 257-7152

After Duty Hours: (937) 629-3463

1.2.2. MONTHLY MAINTENANCE/CLEANING SCHEDULE. Contractor shall provide a monthly schedule showing the building number, dates and approximate times each trap shall be serviced.

The schedule shall be provided to the Contracting Officer’s Representative (COR) five working days prior to the start of each month of performance. Work shall be performed IAW the Estimated Workload Data in Appendix B. Schedule changes shall be submitted and coordinated with the COR for acceptance.

1.2.5. WORKLOAD ESTIMATES. The workload estimate is provided only as data for contractor use.

The government encourages the contractor to use best industry practices, current technologies and innovative processes and products as necessary to achieve optimum performance of the systems. The contractor shall recycle waste products whenever possible at no additional cost to the government.

1.3. SAFETY AND HEALTH STANDARDS. The contractor shall initiate and maintain programs to comply with the provisions of the Occupational Safety and Health Standards Act concerning entry requirements in confined spaces and the handling potential hazardous substances.

1.3.1. SAFETY REQUIREMENTS AND REPORTS. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within 5 calendar days of each occurrence.

1.4. ENVIRONMENTAL PROTECTION

1.4.1. Contractor shall follow requirements in WPAFB Section 01 02 20 (General Environmental Protection Requirements), see Attachment F.

1.4.1.1. The following Submittals from WPAFB Section 01 02 20 are required:

1.4.1.2. Item A. Written Identification of contractor’s environmental coordinator and alternate, see part 3.01, Contractors Environmental Coordinator, paragraph B. This is required within 5 days of the award of contract. Contractor shall notify the CO and COR as changes occur during the life of the contract.

1.4.1.3. Item I. Site Specific Spill Plan. See part 3.08, Spill Prevention, Control, and Reporting, paragraph A. This is required within 5 days of the award of contract and shall be

2.0. SERVICE SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

SERVICE SUMMARY

Portable Chemical Toilets and Grease Traps

SS #1 - Chemical Toilet Servicing:

A. Waste Removal B. Tank Cleaning

C. Disinfecting and Sanitizing

D. Supply Replacement Section I

1.1.2., 1.1.3., 1.1.4.

1.1., 1.1.1., 1.1.2.

1.1.1., 1.1.2.

SS #4 - Schedules

Monthly Schedules are Provided within specified timeframe.

Section I 1.4.2.

Section II 1.2.2.

SS #5 – Available and Responsive to Unscheduled Requirements -within the specified time frame.

Section IV

4.2., 4.6.1.

SS #6 – Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan Section I

1.3.

Section II 2.1.

2.1. QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At any time during contract performance, the government has the right to require revisions of the Quality Control Plan at no cost to the government should the incorporated plan fail to control the quality of service provided. The plan shall include, but is not limited to the following:

a. A description of the inspection system, addressing all services listed in Service Summary (SS).

b. Frequency of inspections.

c. Title of the individual(s) who shall perform the inspections and their organizational placement.

d. A description of methods for identifying, correcting and preventing defects in the quality of service performed before the level becomes unacceptable.

e. On-site records of all inspections conducted by contractor. The inspection records format shall include:

1. Date, time and location of inspection.

2. Signature block for the person who performed the inspection.

3. Rating of acceptable or unacceptable.

4. Area designated for deficiencies noted and corrective action taken.

5. Total number of inspections.

As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2. QUALITY ASSURANCE

The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The contractor shall provide work schedules to the COR in accordance with paragraph 4.5.1 of this PWS. The COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) DD Form 2772 for issuance to the Contractor. The Contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3. PERFORMANCE ASSESSMENT

2.3.1. Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s schedule. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.2. Unsatisfactory Performance. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the COR. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.3. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the CO or COR. Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO.

2.4. PERIODIC PROGRESS MEETINGS

2.4.1. Meetings. The CO, Functional Commander, COR, QRP Manager and/or Solid Waste Manager, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the C contractor’s performance.

The following issues shall be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the Contractor to prevent unsatisfactory occurrences in the future.

The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.2. Meeting Minutes. The minutes of these meetings will be reduced to writing, signed by the CO, and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

SECTION III

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1.1. Emergency Medical Service. The government shall provide emergency medical treatment and emergency patient transportation service for contractor personnel who are injured or become critically ill during the performance of this contract. The contractor shall reimburse the government for the cost of medical treatment and patient transportation service at the current inpatient or outpatient treatment rate, as appropriate.

3.1.2. Security Police and Fire Protection. The government shall provide general on-base security police service, fire prevention and protection, inspection and maintenance of government-furnished fire extinguishers and systems, pest control, and grounds maintenance. While on WPAFB for Emergencies, call 257-9111 for Fire Department and Security Police support. For WPAFB Fire Department routine support call 257-3033. The Security Police routine call number is 257-6516.

SECTION IV

4. 0. GENERAL INFORMATION

4.1. MISSION. The overall Civil Engineer mission at Wright Patterson AFB is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for assigned Airmen, families, and civilian employees.

4.2. HOURS OF OPERATION. Provide portable toilets/service, and clean grease traps and septic tanks during normal duty hours and be available (by telephone, cell phone, text message) during the Government Program Office’s hours (06:00 a.m. to 04:00 p.m., Monday through Friday) and for after-hours response problems or emergencies. This excludes federal holidays, unless otherwise required in the contract or approved by the CO. There may be situations that require the Contractor to work at times other than normal duty hours. When the Contractor’s work schedule conflicts with an Air Force mission requirement, advise the CO and reschedule the work to minimize disruption.

4.3. HOLIDAYS & CLOSURES

4.3.1. Recognized Federal Holidays. There may be federal holidays when the Contractor is not required to perform service, except in emergency situations or to support specific mission needs.

The holidays are:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day, 4 July

Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If a holiday falls on a Saturday, the preceding Friday will be observed. If a holiday falls on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will responsible for rescheduling services for the first day after the holiday observance.

4.3.2. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3.3. In the event the base commander determines it necessary to close the base due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Stations - WHIO 7

Radio Stations - FM - WHKO 99.1

WDTN 2

WKRC 12

AM - WHIO 1290

WKEF 22

WBNS 1460

WBNS 10

WTVN 610

4.3.3.1. Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656-SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

4.3.3.2. The contractor shall not receive any other form of notification of a base closure from the Government. The contractor is responsible for the notification of his/her employees.

4.4. PERFORMANCE OF SERVICE DURING CRISIS OR HEIGHTENED SECURITY

The services under this contract are not essential for performance during crisis. The CO will determine circumstances which constitute a crisis based on direction from Security Forces and base leadership.

4.5. CONTRACTOR WORK SCHEDULE

4.5.1. Schedule Submission and Approval. The Contractor shall submit a schedule for all services described in this PWS and Appendices to the CO for approval at the post-award conference. The schedule shall include routes, times, and days that services will occur. The Contractor shall not deviate from the approved schedule without prior approval from the CO or COR. Permanent changes to the schedule must be submitted 10 days before implementation and receive CO approval before the Government will allow the proposed changes. The schedule must be submitted electronically using a file format compatible with Government software.

4.5.2. Schedule Changes. Occurrence based (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval. The Contractor shall schedule and arrange work to ensure the least interference with normal government business operations. In those cases where some interference is unavoidable, the Contractor shall make every effort to minimize the impact of the interference and its effects.

4.6. CONTRACT PERSONNEL

4.6.1. Contract Manager. The contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The contractor shall also provide to the CO the names and phone numbers of contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.6.2. Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo.

The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

4.6.3. Employee Restrictions. The government is authorized to restrict employment under the contract of any contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.6.4. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.6.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately owned vehicle while on Wright-Patterson AFB.

4.7. CONTRACTOR MANPOWER REPORTING

The Contractor shall report all contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract for “U.S. Air Force” via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the electronic Contractor Manpower Reporting Application (eCMRA) help desk.

4.8. SECURITY REQUIREMENTS. Contractor employees shall comply with Wright Patterson AFB security requirements imposed by the Installation Commander at all times while on Wright Patterson AFB premises. The Contractor shall obtain all necessary passes, decals, badges, or other items required for access to perform contract services at Wright Patterson AFB. The Contractor is responsible for accountability of all such media, which shall be surrendered to the Security Forces Squadron Pass and Registration Section upon completion or termination of the contract or upon termination of an individual’s employment for the Contractor. The Contractor shall comply with all Wright Patterson AFB policies regarding entry to the installation, rules of the road, contingency operations compliance, and photography prohibitions. Contractor employees are authorized entry to the installation for the purpose of work under this contract only, and are not authorized in other facilities or areas without prior government authorization. Due to safety/security requirements, Contractor personnel shall be required to fluently speak, comprehend, read, and write English.

4.8.1. Base Access. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW FAR 5352.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.8.1.1. The Contractor shall complete a Request for Identification Credential for each employee of the contractor requiring access to Wright Patterson Air Force Base. The request shall be submitted to Pass and Registration (Bldg. 10286).

The government shall provide a completed Identification Credential (AFMC Form 387), which shall be issued, displayed, and surrendered as directed in AFI 31-101. Also DD form 254 (Contract Security Classification Specification) shall be filled out by vendor (attachment to solicitation) and returned to the CO/COR for access to controlled areas at Wright-Patterson Air Force Base.

4.8.1.2. The Contractor must obtain favorable National Agency Check (NAC) investigations for its employees who require entrance to restricted areas. The Wright-Patterson Air Force Base Security Police shall be the point of contact for the NAC.

The NAC shall be obtained through the Defense Investigative Center, P.O. Box 1083, Baltimore, MD 21203-1083, and shall provide inquiries on employee’s background worldwide. (Note: Completion of a NAC requires approximately four to nine months. A follow-up on the NAC shall be performed every 60 days until completed. Proof of follow-up shall be forwarded to the CO/COR).

4.8.1.3. All contractor employees shall comply with all security requirements imposed by the local commander at all times while his employees are on the installation and shall follow instructions of the local organizational commander pertaining to security.

4.8.1.4. Contractor shall provide adequate training and instruction for personnel to perform designated tasks. Flight-line driver training shall be required for personnel who must drive on flight-line. Training is coordinated through Base Operations (937-257-6206) on the 2nd floor of 30206 (Area A) the 1st and 3rd Wednesday of each Month.

4.8.1.5. The contractor shall safeguard all government property provided for contractor use. At the end of each work period, government facilities, property, equipment and materials shall be secure.

Any damage caused by contractor personnel to the building, finishes, furnishings, equipment, etc., the contractor shall repair, clean, replace, or restore damaged items to the condition prior to the item being damaged. The contractor shall conform to the provisions of AFI 31-101, Integrated Defense, 08 Oct 09, for safeguarding the government-furnished facilities and material contained therein.

4.9. Base Access/Security

4.9.1. Main Base Access. Current security access restrictions at the Commercial Delivery Gate requires all contractor vehicles (which are the size of a standard bread delivery truck or larger) to enter through the 16A Gate only. Contractor vehicles may be subject to search prior to gaining base entry. The Contractor should plan and allow for delays as a result of increased and ever- changing security procedures.

4.9.2. Security Manager. Upon contract award, the Contractor shall designate, in writing to the CO, a Security Manager who shall be the Contractor’s point of contact for all security matters. Within 5 working days of contract award, the Contractor’s Security Manager shall contact the Civil Engineer Squadron (CES) Security Manager for assistance on accomplishing Contractor personnel security requirements.

4.9.2.1. Security Training. Contractor personnel are required to attend security and OPSEC orientation under Homeland Security Presidential Directive (HSPD) Title 12. The Contractor shall schedule initial and annual refresher training (for all assigned contractor personnel) through the CES Security Manager. All contractor personnel shall be thoroughly briefed by the CES Security Manager on established security requirements and procedures as stipulated in Air Force Policy Directive (AFPD 31-1, Integrated Defense).

4.9.2.2. Security Authority. The Contractor shall brief all employees that they shall immediately leave any area upon notification by the CO, COR, constituted authority, Security Forces, or when directed as occasional operational requirements, real world activities, or emergencies dictate.

4.9.3. Restricted/Controlled Areas. Contractor performance within restricted/controlled areas shall require Contractor compliance with various levels of security and established personnel security entry control procedures. The Contractor shall ensure all contractor employees performing services in secured areas are processed for a controlled area, limited access, or visitor badge by the Entry Controller of the restricted/controlled area.

4.9.3.1 Access Coordination. The facility manager/user/occupant/requester will be responsible for providing access, escorts, or temporary visitor access badges for contractor personnel while performing ISWM duties. The Contractor shall be responsible for scheduling access/escorts/badges by contacting the facility manager/requester at the Entry Control Point of the restricted/controlled area.

4.9.3.2. Escorts. At all times while in restricted/controlled areas, contractor employees shall be under direct surveillance of a person from that facility who is cleared to wear a controlled area badge and perform escort duties. Visitor badges shall be returned to the Entry Controller each time the employee completes the duties and leaves the area. This requirement is waived for contractor personnel who have unescorted access privileges and display a controlled area badge for the restricted/controlled areas.

4.9.4. Employee Background Checks. All Contractor employees who do not have a current security investigation acceptable to the Security Forces, and who require a National Agency Check (NAC) for the performance of their duties, shall complete an Electronic Personnel Security Questionnaire (EPSQ), SF 85P, Questionnaire for Public Trust Positions, in three copies (original and two photocopies); and an AF Form 2583, Request for Personnel Security Action.

For all employees requiring local area network (LAN) access (if applicable), the Contractor shall submit the following information: full name, date and place of birth, social security account number, affirmation of United States citizenship, and any current security investigation data.

Information shall be in writing, on company letterhead, and submitted to Security Forces through the CES Security Manager.

4.9.4.1. Pre-approval Coordination. The CES Security Manager is the source for the necessary forms and will provide instructions for receiving, preparing, and processing these forms. The Contractor shall coordinate with all required facilities to process all necessary paperwork. After forms have been properly completed, the CES Security Manager will make an appointment for contractor employee(s) to go to the Security Forces for submittal of paperwork and fingerprinting. Appointments will be scheduled within two weeks of request.

4.9.4.1.1. Badge Issuance. A minimum of 180 days is required to process contractor employee NACs. Additional time will be required if the NAC is unfavorable and may result in denial of entry to restricted/controlled areas or denial of base LAN access. The CES Security Manager will notify the Contractor of any NAC results.

After completion of a favorable NAC, each eligible employee shall report to the CES Security Manager for processing of AF Form 2586, Unescorted Entry Authorization Certificate. The CES Security Manager will schedule appointments for issuance of badges.

4.9.4.1.2. Access Revocation. The Wright Patterson AFB Installation Commander reserves the right to deny restricted area entry to any contractor employee whose NAC is unfavorable, and the right to terminate the entry of any employee upon disclosure of information indicating the individual’s continued entry to a secure area is not in the best interest of national security.

4.9.4.1.3. Badge Validity. Controlled area badges will be valid only for the actual period of employment or the term of the contract, whichever occurs first. Contractor employees must display the controlled area badge on their outer garment above waist level, and must, upon request, surrender the badge to any DoD member for identification verification.

Violations or deviations from established security procedures by contractor employees may result in confiscation of controlled area badges and denial of future entry to restricted areas.

4.9.4.1.4. Contract Personnel Requirements. The Contractor shall not employ persons for work on this contract who are identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.9.4.1.5. Contractor Vehicles. Contractor vehicles must be maintained in a safe and operational condition at all times while on Wright Patterson AFB.

4.9.5. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, DoD Freedom of Information Act (FOIA) Program requirements.

4.9.6. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.9.7. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security or well-being of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.9.8. Physical…