Attachment_1_-_Performance_Work_Statement.pdf

AFIT/AFRL Custodial Services-FA8601-15-R-0116

08-27-2015

PERFORMANCE WORK STATEMENT

For

AFIT/AFRL

CUSTODIAL SERVICES at

WRIGHT-PATTERSON, AFB OHIO

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Summary 7

3.0 Government Furnished Property and Services 8

4.0 General Information 12

5.0 APPENDICES 20

Appendix A, AF Custodial Standards 21

Appendix B, Estimated Square Footages and Cleaning Level 23

Appendix C, Floor Plans and Maps 24

Appendix D, Required Reports/Forms 25

Appendix E, Definitions 26

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Wright-Patterson AFB, Ohio, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS).

Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of

Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in

Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method

(vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed.

All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph

1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats area & throw rugs. Mats, area & throw rugs shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Walk-off Mats shall be provided by the contractor. See Appendix E, Definitions for walk-off mat specifications.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The contractor shall be responsible for the replacement of soiled centralized trash location liners/bags with RPBM supplied liners/bags. The cleanliness of the centralized trash bins is not the responsibility of the contractor. The number of Centralized locations is dependent upon the size of the building, occupancy and work environment and may fluctuate during the contract performance period. The approximate number of Centralized Location for Trash

Pick Up ranges from 250 to 275 locations.

1.1.5.1. The contractor shall remove recyclable trash, i.e., paper, to include shredded from centralized locations at the same frequency as regular trash. The contractor shall keep all recyclable trash separate from regular trash during collection/removal and place the recyclable trash in the appropriate outside dumpster/compactor.

1.1.6 Clean Room Requirements (for Buildings 20620 and 20644 Only).

1.1.6.1 Contractor shall attend a Standard Operating Procedures (SOP) Orientation on Clean Room procedures and General Safety Guidelines. SOP for Building 20620 shall be provided by AFRL/RYDD personnel prior to access to Clean Rooms in Building 20620. SOP Orientation for Building 20644 shall be provided by AFIT/ENP personnel prior to access to the Clean Room in Building 20644.

1.1.6.2 Clean Room gowns shall be worn when entering the Clean Room, except as noted in paragraph

1.1.6.6.

1.1.6.3 Only chemicals provided by the Government (i.e., AFRL/RYDD, #501 Blue M Cleaner, Isopropyl

Alcohol, and De-Ionized (DI) Water or AFIT/ENP, Nova Clean, Isopropyl Alcohol, and De-Ionized (DI)

Water) shall be used in the Clean Room. No other chemicals or cleaning agents shall be used. Contractor shall only clean those areas designated on the floor plan in Appendix C. Contractor shall only use the fume hoods or laminar flow workbenches noted on the floor plan and shall not use any other fume hood or laminar flow workbench in the Clean Room. Contractor shall not enter any area posted with “KEEP OUT” signs.

Contractor will be provided Material Safety Data Sheets (MSDS) upon request for all chemicals being provided/used under this contract for Clean Room areas. Cleaning agents and chemicals may change depending on Clean Room requirements.

1.1.6.4 All Clean Room cleaning equipment and chemicals used inside the Clean Room shall be kept in the

Clean Room. Clean Room cleaning items may not be removed from the Clean Room area or used for any other purposes. In Building 20620, water may be obtained only from the designated fume hood. Mop water shall only be discarded in the designated emergency shower drain. In Building 20644 Clean Room, the

Contractor is to use only the internal water system and vacuum systems for cleaning. Mop water shall only be discarded in the designated location inside the clean room in Building 20644. All tacky mats for use in the

Clean Room are supplied by the Government (i.e., AFRL/RYDD and AFIT/ENP) and stored inside the Clean

Room.

1.1.6.5 All trash containers shall be maintained daily in Building 20620. Trash containers in Building 20644 shall be maintained on Wednesdays and Fridays only. All trash containers shall be left clean and free of dirt, stains and debris. Plastic liner shall not be torn, worn, or contain residue of any type. Plastic liners may not be reused and trash shall not be dumped from one trash container to another in the Clean Room.

1.1.6.6 The Gowning Area for Building 20620 shall be maintained daily and is available for cleaning only between the hours of 7:00am and 7:30am daily. The Gowning Area for Building 20644 is only available on

Fridays between the hours of 7:00am and 9:00am for cleaning. The floors of the Gowning Area (20620 and

20644) shall be thoroughly vacuumed and mopped and have a uniform appearance free from dirt, debris, dust, scuff marks, heel marks, stains and discoloration, and other foreign matter using a solution provided by

Government (i.e., AFRL/RYDD or AFIT/ENP). All movable storage racks (wheeled), chairs, trash cans etc., shall be moved and returned to their original position to maintain floors underneath. Contractor is responsible for replacing and/or removing top sheet of tacky mats daily in Building 20620, and on Wednesdays and

Fridays in Building 20644. The tacky mats are supplied by the Government (i.e., AFRL/RYDD and

AFIT/ENP) and are stored inside the Clean Room. Note: Clean Room gowns are not required in this area.

1.1.6.7 The floor areas of the southeast and northeast wing inside the Clean Room of building 20620 shall be mopped daily to be clean and free of dirt, stains and debris. Mopping shall only be accomplished using supplies and solution (one gallon of DI water and one cup of Isopropyl Alcohol) provided by AFRL/RYDD.

The southeast wing Clean Room is available no earlier than 7:30am for said cleaning. Emergency shower stalls, eyewash stations, and windows on the inside and outside of Clean Room shall be thoroughly cleaned at least twice monthly on Wednesdays and left free of any trace of film/residue, dirt, smudges/fingerprints, streaks, watermarks, or other foreign matter using the solution and supplies provided by AFRL/RYDD.

1.1.6.8 The contractor shall ensure all areas of the northwest wing Laboratory Areas of Building 20620 are swept and free of litter, dust, debris, and foreign matter to provide a uniform appearance twice weekly

(Tuesdays and Thursdays). Once monthly, the contractor shall sweep and mop all areas using the solution and supplies provided by AFRL/RYDD. The floor shall be free of any trace of film/residue, dirt, smudges/fingerprints, streaks, watermarks, or other foreign matter. There shall be no mop streaks/strings/swirl marks/film/residue, soil, and/or odor, and the area shall have a uniform appearance. Building 20644 shall also be cleaned in the same manner outside the Clean Room entrance areas which include the south and east hallways of 20644.

1.1.6.9 If service cannot be accomplished in accordance with the requirements in the PWS, the contractor shall notify the QAP (Quality Assurance Personnel) and the Government (i.e., AFRL/RYDD for Building

20620 or AFIT/ENP for Building 20644) within one hour of scheduled completion time.

1.1.6.10 Building 20644 Clean Room, which includes room 117, is only available for cleaning on

Wednesdays and Fridays between the hours of 7:00am and 9:00am. No cleaning contractor shall enter the clean room area outside these times except when pre-arranged with the QAP and clean room manager.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors

(including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits.

Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free.

Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1 Periodic Hard Floor Maintenance. RESERVED

1.3.2 RESERVED

1.3.3 Snow Removal. Snow and ice shall be removed from all sidewalks, steps, stairs, landings, ramps and entrances indicated on building data sheets by 0600. (A Snow Day will be defined as (1) one inch or more of snow on surface of sidewalks, steps, stairs, landings, ramps and entrances). After snow and ice have been swept/shoveled from these areas, salt shall be applied. Continued service shall be provided from 0600 to 1800 with only one chargeable snow removal per day. Application of salt shall not be used as a substitute for snow removal. The contractor shall provide waterproof containers with lids for storage of salt for each facility. All salt containers shall be clearly marked as such. The contractor is responsible for refilling salt containers and shall be 50% full at all times. Containers shall be placed no later than 1 November. Containers shall be removed no later than 1 May or 7 calendar days after notification from the Contracting Officer. Snow removal shall be accomplished so as not to disrupt the scheduled cleaning required in each facility.

1.4 Special Cleaning Requirements: RESERVED

1.5 Contractor Provided Equipment and Supplies. Except for those items or services specifically stated to be government furnished (paper products, soap, salt/urea, #501 Blue M cleaner, isopropyl alcohol, Nova Clean and de-ionized water) the contractor shall furnish all equipment and supplies required to perform the contract.

1.5.1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a

U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The contracting officer or designated representative may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

1.6 Miscellaneous Requirements

a. Turn off unnecessary lights

b. Report fire hazards, conditions, and items in need of repair.

c. Turn in lost and found articles.

d. Notify RPBM when unauthorized or suspicious persons are seen on the premises

e. Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

f. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.0 SERVICE SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality

Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions -

Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective PWS Para Performance

Threshold

Remedy Method of

Assessment

SS-1Facility Cleaning

Service

Level 2

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators /

Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1, inclusive

No more than 4 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Surveillance

SS-1a

Facility Cleaning Service

Level 3

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1, inclusive

No more than 3 valid defects per month

Re-performance Within

2 hours of notification

Periodic

Surveillance

SS-2 Restrooms/Locker Rooms Cleaning Services Level 1

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2, inclusive

No more than 3 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Surveillance

SS-2a

Restrooms/Locker Rooms

Cleaning Services

Level 2

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2, inclusive

No more than 4 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Surveillance

SS-3

Quality Control

Inspection procedures are followed and documented in accordance with Contractor’s

Quality Control Plan

2.1

0 defects per inspection

Re-performance within 24 hours of notification

100% inspection

2.1 Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.1.2 Quality Control Plan. The contractor shall submit a Quality Control Plan upon award to the CO for acceptance. The Quality Control Plan shall demonstrate how the contractor intends to ensure quality performance during the contract period of performance. The contractor shall maintain the Quality Control Plan throughout the life of the contract. The contractor shall provide any updates to the plan to the CO for acceptance with a copy to the QAP when changes occur. The Quality Control Plan shall include the following:

2.1.2.1 Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be made available to the government at all times during the term of the contract.

2.1.2.2 Deficiency Prevention. An inspection form describing the method for identifying and preventing defects in the quality of service performed.

2.1.2.3 Inspection Record. The inspection record provides the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section, etc.) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic, etc.)

g. Frequency (weekly, monthly, daily, etc.) of inspection.

2.1.2.4 Notification Plan. The contractor shall submit a notification plan upon award to the CO for acceptance. The contractor shall maintain the Notification Plan throughout the life of the contract. This plan shall include information for points-of-contact on snow removal. The plan shall also state what method shall be used to notify personnel. The contractor shall provide any updates to the plan to the CO for acceptance with a copy to the QAP when changes occur.

2.2 Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The QAP shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The QAP will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the

Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the QAP will initiate and provide the Contracting Officer a Corrective Action Report

(CAR) for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.3. Performance Assessment.

2.3.1 Periodic Validations. This method requires the QAP to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof shall be used for

QAP scheduled inspections and results documentation.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 2 hours after notification.

Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress

Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The QAP will receive and investigate complaints. The QAP shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the QAP and the

Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and

Conditions - Commercial Items, Inspection/Acceptance.

2.3.3 100% Inspection. When 100% inspection is used, all articles will be inspected each time the task is performed to ensure compliance. The results will be recorded on the inspection record. Valid defects should be forwarded to the contractor for his corrective action. When the contractor documents the corrective action proposed to prevent future defects, the QAP will evaluate the proposed corrective action and forward the information to the CO for their records.

2.4 Periodic Quarterly Progress Meetings. The Contracting Officer, Functional Commander, QAP, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities. The government will provide office and storage space in Building

Bldg 20056, Bay 5, & 1,725 Square Feet. No alterations to the office space shall be made without the specific written permission from the Functional Commander and the CO as coordinated and approved via the Civil

Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 Government Furnished Supplies and Equipment. The Government will furnish toilet paper, paper towels (Bi-Fold, C-Fold, Tri-Fold), hand soap, salt and ice melt, #501 Blue M cleaner, isopropyl alcohol, de-ionized water and Nova Clean.

3.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Telephone Service. The Government shall only provide base and local commercial telephone service.

Long distance service, if desired, shall be at the contractor’s expense.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 Mail Service. The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4.0 GENERAL INFORMATION

4.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays.

4.1.1 Normal Base Hours. Base hours of operation are 0600 hours to 1800 hours, Monday through Friday.

The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, floor maintenance shall be accomplished during the Night Shift or Late Night Shift.

SERVICE

STARTING TIME ENDING TIME

FACILITY CLEANING

6:00 A.M.

13:00 A.M.

RESTROOM CLEANING

6:00 A.M. 10:30 A.M.

4.1.2.1 Base Wide Facilities, Hours of Operation with Special Restrictions:

Facility

Number

Facility Description Service Cleaning Times

Start Time Ending Time

20640 AFIT All 6:00 P.M. 06:00 A.M.

20641 AFIT All 6:00 P.M. 06:00 A.M.

20642 AFIT All 6:00 P.M. 06:00 A.M.

20643 AFIT All 6:00 P.M. 06:00 A.M.

20644 AFIT All 6:00 P.M. 06:00 A.M.

20646 AFIT All 6:00 P.M. 06:00 A.M.

4.1.2.2 Unless mutually agreed upon by the QAP, CO, and contractor, all cleaning requirements for 1 time per week shall be accomplished on Wednesday; 2 times per week shall be accomplished on Tuesday, Friday;

cleaning requirements for every two days shall be accomplished on Monday, Wednesday, Friday, then alternating the following week on Tuesday and Thursday, etc.

4.1.3 RESERVED

4.2 Federal Holidays. The government only observes the holidays listed below. Contract service shall not be accomplished on the following government observed holidays.

New Year’s Day January 1st

Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3.1 In the event the base commander determines it necessary to close the base due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Stations - WHIO 7 Radio Stations - FM - WHKO 99.1

WDTN 2

WKRC 12 AM - WHIO 1290

WKEF 22 WBNS 1460

WBNS 10 WTVN 610

4.3.1.1 Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656-SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

4.3.1.2 The contractor shall not receive any other form of notification of a base closure from the government.

The contractor is responsible for the notification of his/her employees.

4.4 Performance of Services during Crisis Declared by the National Command Authority or Overseas

Combatant Commander. According to Department of Defense Instruction (DoDI) 3020.37, Continuation of

Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are non-essential to be performed during a crisis.

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5352.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

http://www.wpafb.af.mil/

4.5.1 National Agency Check (NAC). This contract involves performance in controlled areas. Contractor employees that will require access to controlled areas must possess or obtain a favorable NAC. Within the first 30 days of contract award, the contractor shall identify to the QAP those employees that will require access to controlled areas and do not possess a current NAC. The Government will initiate the NAC and, pending its outcome, employees performing services in controlled areas must be escorted at all times by authorized Government personnel.

4.5.2 The contractor is responsible for ensuring employees comply with all security requirements imposed by the Base Commander at all times while its employees are on the installation. The contractor shall also follow the instructions of each organizational commander pertaining to security.

4.5.3 The contractor shall not be granted access to classified information, but shall be required to perform duties in controlled areas where classified information is processed and stored. If the contractor inadvertently gains access to classified information, the contractor shall notify 88 SFS/SFAI at (937) 255-4443 within 30 minutes of the incident.

4.6 Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the Contracting Officer not later than the pre-performance conference for approval by the Contracting Officer. After approval, any new cleaning supplies added to the contract will need approval before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name

Manufacturer

Item use

Disposal procedures if material remains after usage

Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies.

A material safety data sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.6.1. Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the Contractor upon contract award. Failure to provide MSDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.6.2. Custodial cleaning products required in the performance of this PWS shall meet as a minimum, Green

Seal Product Standards (http://www.greenseal.org). If it is determined that a product does not meet

Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that http://www.greenseal.org/ fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG)

(http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content. Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA)

(http://www.usda.gov). Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

4.7 HAZMART. The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to Wright-Patterson AFB, or any property under the control of Wright-Patterson AFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.7.1 Spill Response. The Contractor will be briefed on Wright-Patterson AFB spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.7.1.1 The contractor shall notify the base civil engineers at (937) 257-3131, the CO and the QAP within 15 minutes of occurrence. Liability for the spill or release of such substances rests solely with the contractor. 40

CFR 302 can be accessed at http://www.access.gpo.gov/nara/cfr/waisidx_03/40cfr302_03.html; or http://www.gpoaccess.gov/cfr/index.html.

4.8 Hazardous Material/Waste Management. The Contractor will be briefed on Wright-Patterson AFB

Hazardous Material/Waste Management Plan at the pre-performance conference.

4.9 Hazardous Material Handling. The Contractor shall have approval from the base Bio-Environmental

(BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The Contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The Contractor shall provide one copy of the MSDSs for each item to BEE and

HAZMART sections for review prior to any chemicals being brought onto Wright-Patterson AFB. The

Contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances

(EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals.

Any HM containing one of these banned substances will not be allowed on base.

4.10 Training. The Contractor shall ensure all employees complete the local Air Force Hazardous

Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within Wright-Patterson AFB and complete

MSDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit

MSDSs to HAZMART as required.

4.11 Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

http://www.epa.gov/cpg http://www.usda.gov/ http://www.access.gpo.gov/nara/cfr/waisidx_03/40cfr302_03.html http://www.gpoaccess.gov/cfr/index.html

4.12 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Wright-Patterson AFB.

4.13 For Official Use Only (FOUO). The Contractor shall comply with DOD 5400-7-R, Chapter 4, DoD

Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.14 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.15 Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.16 Contract Manager. The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the Contracting Officer to discuss problem areas. The Contractor shall provide the CO telephone number(s) where surveillance results and complaints can be reported. The Contractor shall also provide to the Contracting Officer the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the

Contractor on all contract matters relating to the daily operation of this contract.

4.17 Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well being, or operational mission of the installation and its population.

4.18 Key Control. The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the QAP or Contracting Officer any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor. As a minimum, logs shall include:

a. Key Number/Identification.

b. Printed name and signature of employee.

c. Date and time key was signed out and signed back in.

d. Annotation if key/entry card number/identification was lost/stolen/possibly duplicated.

4.19 Schedules. The contractor shall submit an annual schedule for services described in PWS paragraphs

1.1, 1.2, 1.3, and Appendices A and B to the Contracting Officer for acceptance at the pre-performance conference, identifying facilities by building number in numerical order, and approximate time cleaning will occur. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS paragraphs 4.1.2.1 and 4.1.2.2 frequencies listed in Appendix A and with facility managers as appropriate. This second work schedule shall be submitted to the Contracting Officer for acceptance within 10 days after the first contract month period and shall be known as the Cleaning

Frequency Schedule (CFS). The contractor shall provide the CFS to the Contracting Officer's Representative and not deviate from the accepted schedule without prior approval from the Contracting Officer. Any permanent changes to the CFS must be submitted 10 days before implementation and receive Contracting

Officer acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software. A facility manager contact list will be provided to the Contractor at the pre-performance conference and updates to this list will be the responsibility of the QAP.

4.19.1 One time (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the QAP and do not require Contracting Officer acceptance.

4.20 Contract Modifications.

4.20.1 Existing Facility Floor Plan Changes. Modifications for a price increase or decrease to the contract shall only be made when the overall identified “cleaning area” square footage, as identified in Appendix B, of a facility increases or decreases or a frequency of cleaning service changes. Modification unit pricing shall implement as identified in paragraph 4.20.3, below.

4.20.2 New Facility and/or New Facility Addition. Modifications for a price increase to the contract shall only be made when a new facility or addition is officially added to the contract and identified in Appendix B and C, with all information agreed upon. Modification unit pricing shall be implemented as identified in paragraph 4.20.3, below.

4.20.3 Modification Unit Pricing. The contractor’s annual bid price for each bid schedule contract line item under Levels 1, 2, and 3 services shall be divided by the total square footage of that particular category as identified in Appendix B (total of restroom column sf - for restroom $/sf; total of carpet and hard floor columns sf - for basic cleaning $/sf and for periodic cleaning $/sf). The resultant figures represent three distinct prices per square foot per year ($/square foot per year) one for each type of cleaning service and shall be used for modifications stated above. The overall custodial cost per year for a particular facility would then be addition of the three figures multiplied by the appropriate square footages as identified in Appendix B. The modification unit pricing shall be calculated upon contract award and then recalculated at the beginning of each option period. Those figures shall be used for any modifications throughout each contract performance period.

4.20.3.1 A plus/minus 10 percent variance in square footage is hereby allowed per Level of service throughout the entire contract performance period without modifications to the contract price. Modifications required due to the SF variation threshold shall only be requested once a threshold has exceeded the 10 percent variance.

4.20.4 Wage Increases. Department of Labor Wage Determinations/Collective Bargaining Agreement Wage

Increases shall be identified as a separate contract line item and be incorporated into each remaining option period in order to accommodate the contractors’ cost for future government requested out year modifications.

4.20.4.1 Modification incorporating changes to the Service Contract Act Wage Determination are only accomplished at the time of exercising an option. Any adjustment will be limited to increases or decreases in wages or fringe benefits and the concomitant increases or decrease in Social Security, Unemployment Taxes and Workman’s Compensation Insurance. IAW Service Contract Act, management and supervisors are exempt. In accordance with the Fair Labor Standards Act and Service Contract Act - Price Adjustment

(Multiple Year and Option Contracts) FAR Clause 52.222-43, claims for increases or decreases must be received by the Contracting Officer within thirty (30) days after the effective date of the wage change or contractor’s receipt of the wage change, whichever is later.

4.21 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance

Personnel). The CO will appoint a primary and alternate representative for management of the day to day activities of the contract.