QASP.pdf

PR: FD2060-16-90782 QASP REVISION: 0 1

Quality Assurance Surveillance Plan for

Low Altitude Navigation and Targeting Infrared for Night (LANTIRN) USAF LANTIRN Sustaining Engineering Services

24 November 2015

1.0 Performance Management

1.1 Objective(s):

The purpose of these tasks is to provide technical services for the United States Air Force (USAF) post production sustainment of the LANTIRN system. Services may include those required for the AN/AAQ-13, Navigation Pod.

These engineering services include

1. Class I Engineering Change Proposals (ECP)

2. Prime Mission Equipment (PME) Line Replaceable Unit (LRU) sustainment analysis and reporting

3. Technical services to support future LANTIRN analyses and planning by Air Force

Materiel Command (AFMC) and the Precision Attack System Program Office (PASPO)

1.2 Result(s):

To improve and sustain customer service by maintaining or exceeding the LANTIRN Mission Capability Rate at 85% or higher.

2.0 Assessment Management

2.1 Services Summary

Performance Objective

PWS

Reference

Performance Threshold Method of Surveillance

Maintenance Analysis and Support of Repair Process

4.0

Contractor support shall be timely and accurate. Initial response shall be provided within five business days of the request. Final response shall be provided within 30 calendar days of the request.

There shall be no more than one rework per document each contract year. Rework shall be completed within 30 calendar days of Government notification.

Surveillance will be conducted by applicable MFT member(s) reporting Contractor response time/performance to the COR.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR.

PR: FD2060-16-90782 QASP REVISION: 0 2

System Level Technical

Studies and ECPs

4.01,4.02, 4.03,4.04, 4.05,4.06

Contractor support shall be timely and accurate. Initial response shall be provided within five business days of the request. Final response shall be provided within 60 calendar days of the request.

There shall be no more than one rework per document each contract year. Rework shall be completed within 30 calendar days of Government notification.

Surveillance will be conducted by applicable MFT member(s) reporting Contractor response time/performance to the COR.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR.

Monthly Status and Financial

Status Reports

4.010

Contractor support shall be timely and accurate. The Contractor shall provide monthly status and financial reports by the 20th calendar day of the following month.

Surveillance will be conducted by the COR reviewing reports upon receipt.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR.

2.2 COR Online File Documentation

2.2.1 The COR will establish and maintain an online file containing training and surveillance documentation (COR Profile and COR Online File in the CORT Tool) in accordance with DFARS PGI 201.602-2(d)(vi); AFFARS MP5301.602-2(d)2.4; and the USD Memorandum, dated Mar 21 2011. The following documentation will be uploaded in the CORT Tool by the COR or PCO as applicable.

1) Contractual Documents PWS, PWS revision(s) QASP, QASP revision(s) Applicable CDRL(s)

2) Training and Appointment

DAU CLC 222 Contracting Officers Representative (COR) Online Training DAU CLM 003 Overview of Acquisition Ethics Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) Overview Lesson DAU DOD 002 Combatting Human Trafficking for DOD Acquisition Professionals QAPC-Led Training Contract-Specific Training refresher training COR management training certificate(s) Designation of Contracting Officer’s Representative Revocation (Termination) of Designation of Contracting Officer’s Representative

3) Contractor Performance Data Applicable status report(s) DCMA report(s)

PR: FD2060-16-90782 QASP REVISION: 0 3

iRAPT report(s) and/or other documentation demonstrating oversight of Contractor payment

4) Surveillance and Inspection

PAR(s) CAR(s) Initial Contract Performance Review (30-Day Review) Annual COR File Inspection Checklist(s)

5) Contract Plans (basic or order, as applicable) contract/order Appendix C (Industrial Safety Requirements) Contractor Safety and Health Plan

2.3 Plan for Corrective Action

2.3.1 Unsatisfactory Contractor performance will result in the COR issuing a negative PAR. The COR will prepare and forward the negative PAR to the PCO for submission to the Contractor.

The PCO will submit the negative PAR to the Contractor for corrective action. In Section II of the negative PAR, the Contractor shall explain the discrepancy and identify the corrective action they shall take to resolve the discrepancy and prevent recurrence. The Contractor shall sign and return the negative PAR to the PCO by the suspense date applicable to each PAR. The COR will upload the negative PAR in the CORT Tool in accordance with DFARS PGI 201.602- 2(d)(vi)(B).

2.3.2 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will initiate the CAR process.

However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. The COR will prepare a CAR and forward it to the QAPC. The QAPC will assign a control number and forward the CAR to the PCO and courtesy-copy the COR. The PCO will set a suspense date and submit the CAR to the Contractor for corrective action. The Contractor shall sign and return the CAR, with corrective action plan, to the PCO for acceptance by the MFT by the suspense date. The corrective action will be tracked and documented until the discrepancy is resolved. The COR will notify the QAPC that the CAR has been closed. The COR will upload the CAR in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B). The CAR will become part of the PCO contract file. If the CAR process fails to resolve the discrepancy, the PCO has the right to invoke remedies based on clause(s) included in the contract.

2.4 Acceptance of Services

2.4.1 In accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and with all applicable guidance and clauses listed in the contract, the Contractor shall submit/process payment requests and receipt/acceptance documents via Wide Area Workflow e- Business Suite / Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT).

PR: FD2060-16-90782 QASP REVISION: 0 4

2.4.2 CDRL deliverables may be submitted using iRAPT or be submitted directly to the MFT member identified on the CDRL. The CDRL will determine submittal requirements; however, separately priced data must be accepted in iRAPT in order for the Contractor to receive payment, and both separately priced and non-separately priced data must be accepted in iRAPT in order for the contract line item to be closed out.

2.4.3 Services will be accepted by the COR.

3. General Responsibilities of Multi-Functional Team (MFT)

3.1 Fostering partnerships with industry to ensure cooperation and exchange of information occur. Conducting market research to identify commercial products and services which already exist, product developments, technological advancements, suppliers’ capabilities, new vendors and commercial best practices. Providing findings to the MFT member responsible for preparing the market research report.

3.2 Identifying Government requirements. Ensuring the acquisition is linked to the United States Air Force (USAF) mission. Ensuring key stakeholders participate in developing, implementing and executing the acquisition strategy.

3.3 Planning, programming, and budgeting adequate funds to ensure the acquisition is executed within approved funding.

3.4 Ensuring the acquisition utilizes Performance-Based Service(s) Acquisition (PBSA) methods including establishment of performance thresholds, procedures to evaluate Contractor performance and positive/negative incentives to encourage the highest quality of services.

3.5 For other than sole source acquisitions, developing, implementing and executing a source selection that provides a thorough assessment of the proposals of the offerors and the best value for the Government.

3.6 Conducting an Initial Contract Performance Review (30-Day Review) in accordance with Air Force Instruction (AFI) 63-138, Acquisition of Services, paragraph 6.4. Preparing Annual Execution Review (AER) reports in accordance with AFI 63-138, paragraph 5.2. Proactively reporting significant variances in quality of services, cost and/or schedule to Government management throughout the contract/order Period of Performance (PoP).

3.7 Developing, implementing and managing milestones to ensure the Contractor is on schedule for meeting Government requirements within the contract/order PoP. Developing, implementing, and executing Contractor performance measurement and management in accordance with the Quality Assurance Surveillance Plan (QASP).

3.8 Conducting surveillance of Contractor performance to ensure Government requirements including quality of services, cost and schedule are met. Providing results of surveillance to the Contracting Officer’s Representative (COR) for input into the Performance Assessment Report

(PAR)

PR: FD2060-16-90782 QASP REVISION: 0 5

3.9 Identifying opportunities to improve Contractor performance throughout the life of the contract/order including benchmarking against industry. Promoting initiatives to improve Contractor performance, assessing the risks associated with initiatives, using the QASP to implement initiatives, and monitoring the success of implementation.

3.10 Ensuring customer needs are met.

4 Specific Roles and Responsibilities of MFT Members

4.1 Program Manager (PM): Responsible for overall program. Serves as MFT lead. Works with the MFT to identify Government requirements and prepare Purchase Request (PR) package.

Prepares and submits Contractor Performance Assessment Reports (CPAR).

4.2 Engineer: Works with MFT in conducting market research. Prepares market research report.

Prepares Air Force Materiel Command (AFMC) Form 807, Recommended Quality Assurance Provisions and Special Inspection Requirements. Prepares technical Department of Defense (DD) Form 1423-1(s), Contract Data Requirements List (CDRL). Works with MFT in developing other technical requirements for PR package. Requests, reviews and approves Engineering Change Proposal(s) (ECP).

4.3 Contracting Officer’s Representative (COR)

4.3.1 Self-nominates in the CORT Tool in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) Procedures, Guidance, and Information (PGI) 201.602- 2(d)(iv), Career Development, Contracting Authority, and Responsibilities / Contracting officers / Responsibilities; Department of Defense Instruction (DoDI) 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification, Enclosure 3 (Procedures), paragraph 1.d and Enclosure 4 (COR Documentation), paragraph 4.a; and the Under Secretary of Defense (USD) Memorandum, Deployment of the Department of Defense (DoD) Contracting Officer Representative Tracking Tool (CORT Tool), dated Mar 21 2011 USD memo 21 Mar 11.

Completes initial, annual and refresher training in accordance with DoDI 5000.72, Enclosure 3, paragraphs 3.2.j, 3.2.k, and 3.b, and Enclosure 5 (Qualification Requirements for CORs) paragraph 1.

4.3.2 Works with MFT in conducting surveillance on Contractor performance and evaluating Contractor performance in accordance with DFARS PGI 201.602-2(d)(v). Reports unethical conduct and instances of fraud, waste and/or abuse to the Procuring Contracting Officer (PCO) in accordance with DoDI 5000.72, Enclosure 6 (Examples of COR Responsibilities and COR Certification Requirements), Table 4 (DoD Standard for Certification of CORs – Type C).

Monitors Contractor payment and verifies it is commensurate with Contractor performance in accordance DoDI 5000.72 Enclosure 6, Table 4.

4.3.3 Documents Contractor performance via PARs, Corrective Action Reports (CAR), etc. in accordance with DFARS PGI 201.602-2(d)(vi)(B). Issues PARs, at a minimum, quarterly and negative PARs or CARs as required. Provides reports (e.g., PARs, CARs, etc.) on Contractor

PR: FD2060-16-90782 QASP REVISION: 0 6

performance to the PCO in accordance with DoDI 5000.72, Enclosure 3, paragraph 3.i and Air Force Federal Acquisition Regulation Supplement (AFFARS) Mandatory Procedure (MP) 5301.602-2(d)2.8, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / COR Roles and Responsibilities.

4.3.4 Establishes and maintains an online file containing surveillance and training documentation (COR Online File and COR Profile in the CORT Tool) in accordance with DFARS PGI 201.602-2(d)(vi); DoDI 5000.72, Enclosure 3, paragraph 3.d; AFFARS MP5301.602-2(d)2.4; and the USD Memorandum, dated Mar 21 2011. Uploads initial, annual and refresher training certificates in the CORT Tool in accordance with DFARS PGI 201.602- 2(d)(iv) and DoDI 5000.72, Enclosure 4, paragraph 4.d. Uploads the Contract-Specific Training checklist in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(iv) and (d)(vi)(A).

Uploads the QASP in the CORT Tool in accordance with DoDI 5000.72, Enclosure 6, Table 1, item 3. Uploads PAR(s) and CAR(s) in the CORT Tool under COR Status Reports in accordance with DFARS PGI 201.602-2(d)(vi)(B). Completes and signs the Annual COR File Inspection Checklist in the anniversary month of their designation in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.h. If terminated, relinquishes all records to a successor COR or COR management in accordance with DFARS PGI 201.602-2(d)(viii) and DoDI 5000.72, Enclosure 3, paragraph 3j.

4.4 Quality Assurance Program Coordinator (QAPC): Supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable in accordance with AFFARS MP5346.103.1.c(2), Contracting Office Responsibilities / Roles and Responsibilities. Provides training to CORs and COR management [e.g., Functional Commander/Functional Director (FC/FD), COR supervisor, etc.] in accordance with AFFARS MP5301.602-2(d)5.1, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / Quality Assurance Program Coordinator (QAPC). Monitors CORT Tool records in accordance with AFFARS MP5301.602- 2(d)5.3.

4.5 Procuring Contracting Officer (PCO)

4.5.1 Only individual authorized to enter into contracts for supplies and/or services by obligating the Government. Advises the MFT on QASP development including incentives and remedies tied to performance objectives and performance thresholds in accordance with AFFARS MP5346.103.1.b(1). Develops and awards a contract/order based on MFT requirements and acquisition strategy.

4.5.2 Determines if a COR is required to conduct/document surveillance of Contractor performance in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.a and AFFARS MP5301.602-2(d)1.2, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / Contracting Officer Roles and Responsibilities. If the requiring activity has not initiated a COR nomination in the CORT Tool, submits Request for Contracting Officer’s Representative Support memorandum to requiring activity in accordance with DoDI 5000.72, Enclosure 3, paragraphs 1.a(1) and 1.b(1) and Enclosure 4, paragraphs 1.a-b, and AFFARS MP5301.602-2(d)1.4. Upon notification of COR Supervisor approval of COR

PR: FD2060-16-90782 QASP REVISION: 0 7

nomination in the CORT Tool, approves COR nomination in accordance with DFARS PGI 201.602-2(d)(iv) and DoDI 5000.72, Enclosure 3, paragraph 1.d and Enclosure 4, paragraph 4.a.

Submits Designation of Contracting Officer’s Representative memorandum to the COR and Contractor for signature thereby ensuring the Contractor is notified of the COR assigned to the contract/order and their areas of responsibility and limitation of authority in accordance with DFARS PGI 201.602-2(d)(v)(A); DoDI 5000.72, Enclosure 3, paragraphs 1.c and 1.f and Enclosure 4, paragraph 2; AFFARS MP5301.602-2(d)1.4.8.1; and AFFARS MP5346.103.1.b(2).

Upon transfer/termination of the COR, issues a Revocation (Termination) of Designation of Contracting Officer’s Representative memorandum in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.j and AFFARS MP5301.602-2(d)1.10-1.13. Uploads Designation memorandum and, if applicable, Termination memorandum in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(iv), (d)(v)(C) and (d)(vi)(A); DoDI 5000.72, Enclosure 3, paragraph 1.j, and Enclosure 4, paragraphs 2.e and 3.c; and the USD Memorandum, dated Mar 21 2011. Provides Contract-Specific Training to the COR in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.e and Enclosure 5, paragraph 1.a(6) and AFFARS MP5301.602-2(d)1.4.3.

4.5.3 Reviews COR reports (e.g., PARs, CARs, etc.) on Contractor performance in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.h and AFFARS MP5301.602-2(d)1.4.4. Inspects COR Online File and COR Profile in the CORT Tool, at a minimum annually, in accordance with DFARS PGI 201.602-2(d)(vii) and DoDI 5000.72, Enclosure 3, paragraph 1.h. Reviews and signs the Annual COR File Inspection Checklist and uploads checklist in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vii).

4.5.4 Responsible for administration of the contract/order except as delegated to the Administrative Contracting Officer (ACO). Monitors Contractor performance to ensure compliance with contractual requirements. Takes action, if necessary, to enforce contractual requirements. Approves travel requests for Contractor personnel.

4.6 Contracting Officer’s Representative (COR) Supervisor

4.6.1 Upon PCO request for COR support, selects qualified nominee in accordance with DoDI 5000.72, Enclosure 3, paragraphs 2.a and 2.b. Confirms the COR nominee has no personal conflicts of interest with performing the responsibilities to be delegated by the PCO in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.d(1). Verifies the COR nominee has the appropriate clearance for the contract/order in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.f.

4.6.2 Upon notification of COR self-nomination, approves nomination in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(iv); DoDI 5000.72, Enclosure 3, paragraphs 1.d, 2.a, 2.b and 2.d and Enclosure 4, paragraph 4.a; and the USD Memorandum, dated Mar 21 2011.

4.6.3 Inspects the COR Online File and the COR Profile in the CORT Tool, at a minimum annually, in accordance with DFARS PGI 201.602-2(d)(vii). Ensures the COR completes mandated annual training and any additional training required by the contracting activity in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.j. Ensures the COR completes 16 hours of refresher training every three years in accordance with DoDI 5000.72, Enclosure 3, PR: FD2060-16-90782 QASP REVISION: 0 8 paragraph 2.k. Reviews and signs the Annual COR File Inspection Checklist in accordance with DFARS PGI 201.602-2(d)(vii). Considers performance of COR duties in their appraisal in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.m and AFFARS MP5301.602-2(d)3.4.

4.7 Functional Commander/Functional Director (FC/FD): The Functional Commander or civilian equivalent will determine if services are mission-essential and will continue in the event of a crisis in accordance with DFARS 237.7602(a), Continuation of Essential Contractor Services; DFARS 252.237-7023(a)(2), Continuation of Essential Contractor Services; and AFI 10-403, Deployment Planning and Execution, paragraph 1.9.1.33.2. The [Functional] Commander will ensure mission-essential services are identified in the PWS in accordance with AFI 10-403, paragraph 1.9.1.33.2.

Note: The Functional Commander or civilian equivalent has determined these services are not mission-essential and will not continue in the event of a crisis. Reference PWS paragraph 5.1, Continuation of Mission-Essential Services During a Crisis and QASP signature page.

5 Management Strategy

5.1 The MFT will meet, at a minimum, quarterly to review Contractor performance.

5.2 The MFT will evaluate Contractor performance. The Contractor shall provide the Government with contractual deliverables and other requested data. The MFT will collect and analyze Contractor performance data and develop metrics to evaluate Contractor performance.

5.3 The COR will issue PARs, documenting both satisfactory and unsatisfactory Contractor performance, at a minimum, quarterly. The COR will forward a positive PAR to the PCO for submission to the Contractor. The PCO will submit the PAR to the Contractor. The Contractor shall sign and return the PAR to the PCO within five business days. The COR will upload the PAR in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B). Unsatisfactory Contractor performance will result in the COR issuing a negative PAR.

5.4 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will issue a CAR. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. If the CAR process fails to resolve the unsatisfactory Contractor performance, the PCO has the right to invoke FAR 52.246-5.

6 Initial Contract Performance Review (30-Day Review): In accordance with AFI 63-138, paragraph 6.4, the MFT is responsible for conducting an Initial Contract Performance Review.

The review is a determination by the MFT that the Contractor has successfully started performance, has completed transition, is fully operational, and is within the estimated cost, schedule and performance parameters of the contract/order. In accordance with AFI 63-138, paragraph 6.4.1, the review will take place within 30 [calendar] days after the Contractor assumes full performance responsibility. For acquisitions greater than or equal to one hundred million dollars ($100,000,000.00), results of the review will be reported to the Services

PR: FD2060-16-90782 QASP REVISION: 0 9

Designation Official (SDO) as described in AFI 63-138, paragraph 6.4. The COR will upload the review in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B).

7 Annual COR Online File Inspection: The COR will maintain the COR Online File in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi); DoDI 5000.72, Enclosure 3, paragraph 3.d; AFFARS MP5301.602-2(d)2.4; and the USD Memorandum, dated Mar 21 2011.

The COR will complete and sign the Annual COR File Inspection Checklist in the anniversary month of their designation in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.h. The COR Supervisor will inspect the file and sign the checklist in accordance with DFARS PGI 201.602-2(d)(vii). The PCO will inspect the file and sign the checklist in accordance with DFARS PGI 201.602-2(d)(vii). The PCO will upload the checklist in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vii).

8. Contractor Performance Assessment Reporting System (CPARS):

8.1 CPARS reporting will be accomplished on the basic contract FA8530-08-D-0008.

8.2 In accordance with FAR Part 42, Contract Administration and Audit Services, the MFT will evaluate Contractor performance. The PM/COR will, at a minimum, review the PARs and other information contained in the COR Online File to prepare and substantiate the CPAR. The following areas will be rated on the CPAR as applicable: quality, schedule, cost control, management and regulatory compliance. CPARS will be updated, at a minimum annually, documenting Contractor performance for the contract/order in accordance with the Guidance for the Contractor Performance Assessment Reporting System (CPARS). Additional information about CPARS can be found in the User Manual for Contractor Performance Assessment Reporting System (CPARS). More frequent updates may be made, as required, to document a significant improvement or decline in the level of Contractor performance.

8.3 The Contractor shall have input into the CPAR prior to it being finalized. For each reporting period, the PM/COR will provide the Contractor a draft CPAR with no ratings, only justifications, to examine for seven calendar days. After MFT review of the Contractor’s response, the CPAR will be coordinated through management up to the Division level. Once approved, the CPAR will be sent to the Contractor via CPARS for the official 60 calendar day review. The Contractor shall have the option to concur or non-concur, with comments, via

CPARS.

9. Safety Requirements

9.1 Mishap Notification/Investigation

9.1.1 In accordance with AFI 91-204, Safety Investigations and Reports, paragraph 2.4.6.1.1, the Contractor shall report mishaps involving damage or injury to USAF interests. In accordance with AFI 91-204, paragraph 1.3.1.1, damage or injury includes: damage to DoD property;

occupational illness to DoD military or civilian personnel; injury to on- or off-duty DoD military personnel; injury to on-duty DoD civilian personnel; and damage to public or private property or injury or illness to non-DoD personnel caused by USAF operations.

PR: FD2060-16-90782 QASP REVISION: 0 10

9.1.2 In accordance with AFI 91-204, paragraph 2.4.6.1.1, the Contractor shall ensure the USAF [Safety Office] and the applicable contract management authority are notified of mishaps. The Contractor shall contact the MFT (COR, if available, or another MFT member) by telephone within three (3) business days. The MFT will notify the Safety Office and the PCO.

9.1.3 In accordance with AFI 91-204, paragraph 2.4.6.1.2, the Contractor shall cooperate with USAF safety investigations.

9.1.4 MFT Surveillance: The COR will monitor Contractor reporting and review any mishap notifications. The COR will address safety and/or health issues in the PAR.

10. Trafficking in Persons: In accordance with the Defense Contingency COR Handbook section on Combating Trafficking in Persons, the COR must inform the PCO if the contractor/subcontractor fail to comply with the requirements of FAR 52.222.50, Combating Trafficking in Persons. The PCO must convey the information to DoD Combat Trafficking in Persons (CTIP) Law Enforcement and Support / Office of the Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA).