FA8206-18-R-0020_-_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR THE

AIRBORNE LAUNCH CONTROL SYSTEM

HILL AFB, UTAH

20 AUGUST 2018

TABLE OF CONTENTS

1.

Objective: The objective of this requirement is for the contractor to be responsible for providing program management support, engineering services, and emergency response that adhere to the Airborne Launch Control System (ALCS) Contract.

2. Purpose. This quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor’s performance while implementing the terms and conditions of the Performance-based Work Statement (PWS). The QASP provides an effective surveillance method of monitoring contractor performance for each objective on the Services Summary. The QASP provides a systematic method to evaluate the services and products the contractor is required to furnish. The QASP is based on the premise that the contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government quality assurance is to ensure contract standards are met.

3. The Multifunctional Team (MFT) Responsibilities

a. Provide performance metrics, data and briefings as required

b. Manage risk to ensure performance is within cost and schedule constraints

c. Planning, programming and budgeting adequate funds

d. Assessing and managing contractor performance

e. Recommend changes to the QASP as necessary or required

The goals of this team are to manage this contract and to provide an avenue to collectively work together to create a strong working relationship between the using agency, contracting and the contractor and provide the highest level of contract performance and customer service.

4. Key Multifunctional Team (MFT) Roles:

4.1. Contracting Officer (CO). Acts as the principle business advisor and principle agent for the government. Has overall responsibility for overseeing the contractor's performance. Is responsible for developing the solicitation, conducting the source selection and manages the award of the contract. This individual researches contracts in the marketplace to identify general business practices such as commercial terms and conditions, contract type, bid schedule break out and the use of incentives. CO informs the contractor of duties and limitations of the QASP and periodically assesses the QASP's performance and advises the Director, 414 Supply Chain Management Squadron of any problems.

4.2. Contracting Officer Representative (COR). Provides management and oversight of the task order and keeps all stakeholders apprised of developments. Duties include those required of COR, which involve researching/implementing common surveillance or quality control methods, performing surveillance, approving Material Support Request’s (MSR) and providing reports of contractor performance to the Contracting Officer (CO).

4.3. Functional Technical Representative (FTR). Serves as the principle technical expert that is the most familiar with the requirement. This person is best able to identify potential technical tradeoffs and most capable of determining whether the requirement can be met by a commercial service.

4.4. Quality Assurance Personnel (QAP): Researches common surveillance or quality control methods. Perform surveillance according to this plan and provide documentation of surveillance observations to the CO. Recommend improvements to this plan and the PWS. Certify acceptance of services and calculates unacceptable service prescribed by the CO.

4.5. Additional Stakeholders. Responsible to ensure USAF requirements are satisfied in the most efficient/effective manner in accordance with the attached PWS.

5. Service Summary:

414th SCMS & AFNWC/SD

Reporting in Commercial Asset Visibility Air Force (CAVAF) DD250/Material/Inspection Reporting and Receiving reports.

5.1. Assessment of Non-SDS Items — All other tasks required under the P WS may be inspected on a random basis at a frequency determined by the CO per the Inspection of Service Clause in the contract.

5.2. Remedies for Non-Conformance — If inspections indicate unacceptable performance, the COR will notify the contractor's POC of the deficiencies for correction. The contractor shall be given appropriate time (depending on the discrepancy identified) after notification to correct the unacceptable performance. If deficiencies are not corrected within the required time, the COR should notify the CO for action. If the contractor disagrees with the noted discrepancy, the COR shall refer to the CO for a final decision.

6. Performance Assessment. Details the performance objectives required by the government to measure contractor performance. It consists of individual performance objectives associated with specific references to the PWS, performance thresholds, methods of surveillance, and performance incentives as documented in Attachment 1. The standardized form used for recording performance assessments is the Performance Assessment Report

7. Methods of Surveillance. Any or all of the following methods of surveillance may be used in the administration of the QASP:

7.1. Customer Surveys. Customer surveys may be obtained from the results of formal customer satisfaction surveys or from random customer feedback information. Customer complaints should be provided in writing to the COR. The COR shall maintain a summary log and enter findings into the PAR

7.2. Random sampling may be utilized to determine compliance with performance objectives.

7.3. 100% Inspection. The government will conduct an inspection on each CDRL deliverable and information provided by the vendor.

7.4. Periodic Inspection. The COR may conduct Periodic inspections of the contractor facility, work processes, and work in progress at time. The COR will pre-coordinate inspections with the contractor as required.

8. Assessment Guidelines.

8.1. Providing requested development within the period of performance of this contract.

8.1.1. Method of Surveillance: Periodic Surveillance

8.1.2. Performance Thresholds. Performance is best effort for this contract. However, the government reserves the right to request additional assessment by the contractor for any article returned to the government in non-A condition.

8.2. Quantity delivered equals quantity picked up.

8.2.1. Method of Surveillance: Periodic Surveillance

8.2.2. Performance Thresholds: Contractor will keep a log of all customer requests for assistance. Contractor will provide a monthly analysis of customer request actions, their resolution, request dates, and close-out dates, to the COR upon request.

9. Performance Management. The approach, methods and tools used to manage the performance upon award. Performance management is a cradle to grave process beginning with the identification of the requirement and ending when the service is completed, or a follow-on contract begins.

9.1. Disputes. The COR will work to resolve all disputes arising under this task order using Alternate Dispute Resolution (ADR) as outlined in FAR Part 33.214. If the COR and contractor cannot come to agreement under ADR, the CO will render a final decision.

10. Revisions. Revisions to this document are the responsibility of the CO. Any member of the MFT may submit proposed changes through the COR for coordination with the contractor. This is a living document that may be revised or modified as circumstances warrant and will be conducted on a bilateral basis.

Attachment 1: Performance Assessment Report

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| TASK PERFORMANCE (CHECK ALL BOXES THAT APPLY)

|_| SERVICES CONCERN

|_| NONCONFORMANCE

|_| UNACCEPTABLE PERFORMANCE

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

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