Atch 1 DFAC PWS - 4 Nov 2019.doc

Hill AFB

Support Services For The Air Force’s Operation Of The Dining Facility At Hill AFB Performance-Based Work Statement

(PWS)

4 November 2019

TABLE OF CONTENTS

SECTION NO. AND TITLE

PAGE NO.

I. Description of Services

1. Scope of Work

2. Program Overview

3. Service Requirements and Specific Tasks

4. Cashier Services

5. Sanitation Requirements

6. Housekeeping Services

7. Waste Management

8. Grounds Maintenance

9. Major Equipment Maintenance and Repair

10. Contractor Personnel

11. Manpower Reporting

12. Conduct

13. Service Hours

14. Quality Control Program

15. Quality Assurance

16. Phase-In

17. Performance Evaluation Meetings

18. Phase-Out

19. Vehicles

II. Service Delivery Summary III. Government Property and Services

1. Property

2. Services IV. General Information

1. Contractor Personnel Meals

2. Employee Training

3. Security Requirements

4. Contractor-Furnished Items and Services

5. Acts of God V. Technical Exhibits

1. Hours of Service

2. Workload Estimates

3. Applicable Publications and Forms

4. Work Area Layouts

5. Government-Furnished Facilities

6. Definitions

7. Appendix C – Safety and Health Plan

PERFORMANCE-BASED WORK STATEMENT (PWS)

I. DESCRIPTION OF SERVICES

1. Scope of Work. The contractor shall provide all personnel, supervision, and any items and services necessary to provide support services for the Air Force’s operation of the dining facility at Hill AFB as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks included but not limited to the following: cooking, food preparation, serving and replenishing food, cleaning; facilities, equipment, utensils, and other items involved with food preparation. Preparing vegetables and fruits for the salad bar, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, preventive maintenance of food service equipment, and in the event of contingency, the performance of all required tasks to include continued service. The estimated quantities of work are listed in Technical Exhibit V.2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the government point of contact (POC).

2. Program Overview. The purpose of AF dining facilities is to meet the mission feeding requirements of the installation while maintaining a 3% variance monthly financial standard per AFMAN 34-240. The Air Force bears the ultimate responsibility to ensure Airmen have access to affordable, nutritious meals and for implementing a viable plan for maintaining an installation feeding capability that provides adequate meal service for Airmen. The Air Force Services Center (AFSVC) provides the command, control, and oversight of the Food Service Program. The ASFVC Food and Beverage Operations Division (AFSVC/SVOF) manages the Air Force Food Service Program and serves as the Program Manager for the requirements using appropriated funds for the military subsistence account and the war reserve materials (WRM) ration levels. The AFSVC/SVOF develops the operational and customer service standards and food management program procedures. AFSVC/SVOF coordinates and approves food specifications and resolves problems involving food quality and service, develops, updates, and posts the Air Force Worldwide Menu on the AF Services Activity Food and Beverage Portal and sets the requirements for and approves menus. AFSVC/SVOF provides the functional expertise for developing and using automated food service systems and services as the AF subject matter expert for coordination and maintenance of the Armed Forces Recipe Service. AFSVC/SVOF maintains the centrally-managed database of food service operational and financial data.

In addition to the command, control, oversight and management, the government has undertaken the necessary investment and risks in the development, implementation, and use of the HAFB Dining Facilities and its required funding; the support and automated systems for Essential Station Messing (ESM); Food 2.0 processes; nutritional standards in AFI 40-104; Health Promotion Nutrition; evaluation methods for evaluating food service with AF Form 1038; customer feedback with use of AF Form 27 Food Service Customer Survey; the Air Force Menu; and centrally managed pricing at AFSVC/SVOF including the recipe cost and selling price calculated for individual portions of each menu item. The installation Food Service Officer has developed and actively uses a Facility and Equipment Improvement Plan that achieves comparability with generally accepted commercial food standards. Achievement of this objective is dependent on AF identification of facility deficiencies and effective use of limited funds. The AFSVC/SVOF prepares templates for installation-level contingency plan in the event the contractor fails to meet the conditions of the contract. AFSVC/SVOF develops, maintains and is the approval authority for the Performance Work Statement for contract services to support the AF Operation of dining facilities.

The Air Force’s Appropriated Fund Food Service operation at Hill AFB consists of the Hillcrest Dining Facility, located in building 519 and Fast Eddie’s Grab-N-Go Kiosk, located in building 39 in a secure area on the flight line. These facilities are dedicated to providing meal services and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Hillcrest Dining Facility is a meal service dining facility to include a carry out service. Fast Eddie’s Grab-N-Go Kiosk provides hot and cold foods prepared at Hillcrest Dining Facility and transported to building 39 for purchase by flight line personnel. A Pure Bar/salad bar will be offered at both facilities with the contractors responsible for any “Go 4 Green” requirements, i.e. labeling foods, line placement, training, etc . Requirements set forth in this PWS apply to the Hillcrest Dining Facility and Fast Eddies.

a. Government Operator. The Government is the operator of the dining facilities at Hill AFB, and will provide the food, inventory, facilities, utilities, equipment and customers. The contractor’s role is to support the government in its operation of the dining facilities as identified in the PWS. Refer to Section III of the PWS for a description of the government property and operational duties.

b. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. DOD Civilians on military orders, Distinguished Visitors, and organizations such as local Boy Scout troops, Civilian Air Patrol, ROTC, and similar Community Guests occasionally dine in the dining facility upon permission from the installation commander. The installation commander may authorize dependents and guests to occasionally eat in the dining facilities. Cashiers will refer to the AFMAN 34-240 or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served. Contractor management shall ensure that cashier personnel are proficient in customer identification procedures and follow guidance listed in the cashier handbook.

3. Service Requirements and Specific Tasks

a. Menu Boards. The contractor shall post and maintain menu boards in all facilities. Ensure correct menus and pricings are posted at the entrance to the dining facility for all meals during the day before the start of the breakfast meal. Post menu and price changes within 5 minutes of notification.

b. Subsistence and Material Handling. The Contractor shall comply with Air Force Standard, Receiving and Storage Standards and receipt for all Prime Vendor delivered items. The Contractor will visually inspect one hundred percent of items received for deterioration or damage and physically check temperatures on all refrigerated and frozen foods for compliance with the Tri-Service Food Code. Receiving personnel shall reject all items that appear damaged, outdated, expired or not delivered at the proper temperature as specified in the Tri-Service Food Code. Contract personnel will put away delivered product in storeroom upon receipt using First In, First Out (FIFO) procedures. The protection of government provided subsistence shall be the responsibility of the contractor. The contractor is required to complete a100% inventory on the 15th and last day of each month.

c. Food Preparation. The contractor shall sign out foods from the storeroom for each meal and accomplish the food preparation tasks listed on Food Service Production Log In Accordance With (IAW) Air Force approved recipes found in to Air Force Automated Recipe System. Contract cooks will progressively prepare all food items to ensure optimum freshness, flavor, color, texture, and nutritional value. (Note: See progressive cooking and batch cooking Appendix #6 Definitions)

d. Service of Food. The contractor shall comply with AFMAN 34-240, Air Force Standards, and Tri-Service Food Code, using the standard recipes in the CrunchTime software program. The contractor shall use the Air Force Worldwide Menu (28-day menu) which will include the Preface World Wide Menu, ethnic, specialty, birthday, holiday, annual changes, and new meals sent by the AFSVC. The contractor will use the Air Force Worldwide Menu (28-day menu) and will serve food in standard portions IAW Air Force Line Serving standards unless the patron requests smaller portions. Contractors shall move full serving pans to serving lines and remove partial or empty pans as needed. Perform standard cross panning procedures, contractor shall not cross-pan food items on the serving line, and maintain proper temperature on serving lines. Set up and close down serving lines according to line service standards. Properly garnish serving lines and food items to present a fresh and attractive appearance at all times Prepare short-order items such as hamburgers, hot dogs, and French fries in advance only to the extent necessary to meet the required customer flow through the serving line. Flight Box Service: the contractor shall make up boxes or containers, assemble, and pack the meal components for pickup by customers. Contractor will use commercial Flight Box and containers provided by the government IAW AFMAN 34-240.

e. Table Service. Table bussing will not be provided by the contractor. Contractor shall clear, clean, and sanitize dining room tables, chairs, or benches within 4 minutes after use to ensure availability to customers, and ensure an appealing dining room. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

f. Meals Served “Off Site” or as “Emergency Service Hours” from the Dining Facilities. Meal service may be required “Off Site” as “Emergency Service” hours on an extended basis of up to 24 hours per day during base alerts, operational exercises, or during natural or simulated emergencies. Additional hours may also be required at the Hillcrest and Fast Eddies dining facilities as “Emergency Service” hours for all hours outside normal meal periods listed in Technical Exhibit V.1. The contractor shall provide these services as an Emergency Service when required by the Contracting Officer.

g. Meal Cost. Meal cost will be IAW Volume 12, “Special Accounts, Funds and Programs,” of DOD Financial Management Regulation (DOD 7000.14-R), Food Service Charges at Appropriated Fund Dining Facilities, Calendar year 2017 or newer as applicable.

h. Food Service Accounting. Contractor will use Air Force Food Service Accounting procedures according to AFMAN 34-240 and AFSVC up to date directives and guidelines. The contractor shall reconcile cash collected with the Aloha Point of Sales (POS) or manual cash collection or signature records forms and turn-in funds collected to the government representative (75 CPTS/FM).

i. Uniforms. The contractor shall provide all required employee four (4) uniforms to include nametags. Employees shall wear clean, unstained, neat and well-fitting uniforms, and shall wear nametags at all times. All contractor personnel shall wear professional food service uniforms as recognized by the food service industry. Customers should be able to easily recognize dining facility personnel. Contractor personnel shall wear uniforms representative of the position they fill. Personal clothing shall not be worn with supplied uniforms. Uniform distinction must be approved by the Food Service Office and contracting official.

4. Cashier Services. Cashier will perform all duties complying with all procedures listed in the cashier’s handbook for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. Provide sufficient personnel to ensure that patrons can be served at the rate of five (5) guests per minute main serving line and three (3) guests per minute on short order serving line or breakfast line. At Fast Eddies grab & go, provide sufficient personnel to ensure that patrons can be served at the rate of six (6) guests per minute. Reconcile cash drawer with POS reports and ensure cash is turned in on-time to manager. Contractor shall maintain consistent services during required cash count inspections limiting interference causing delays in contract performance and customer service. Random inspections of AF Form 282, Unannounced Spot-Check of Cashier, may be performed by the Contracting Officer Representative (COR) during normal service hours. Shift supervisor provides pricing list prior to shift to cashiers starting work.

5. Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements to include: AFI 48-116 Food Safety Program all chapters, Air Force Standards, local medical sanitation requirements provided by 75 AMDS/SFPM, and the current Tri-Service Food Code.

6. Housekeeping Services

a. The contractor shall cleanup those areas that immediately affect customer service to include appearance of all food service activities to include but not limited to cleaning of all floors, carpets, baseboards, walls, light fixtures, air vents, hoods, decorations, etc. . The contractor shall post and follow a cleaning schedule for all areas of each food facility. The contractor shall initial the areas cleaned on each cleaning schedule to show compliance.

(1) Floor Cleaning. Clean floors so that no visible dirt or dust remains on carpet, floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. Floors shall be vacuumed and all tile floors will be mopped daily after each meal period regardless of visual appearance. Do not place chairs on tables at any time. At the Government expense, carpets shall be professionally cleaned every six (6) months.

(2) Spot Floor Cleaning. Spot clean floors to remove food spills and debris.

(3) Lavatories. All lavatories will be cleaned prior to meal opening. Spot check lavatories every 15 minutes during meal times to ensure tidiness and supplies are available. Clean toilets, urinals, wash bins, slop sinks, and partitions with a germicidal detergent solution. Descale toilets and urinals as required. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

(4) Cleaning Standard. Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the Tri-Service Food Code.

(5) Other Housekeeping Tasks. Replace all burned out light bulbs and fluorescent tubes unless the lights are above 10 feet inside and outside the assigned facilities with contractor-supplied bulbs and tubes within 24 hours. Contractor shall call CE to request a work order for replacement of lighting above 10 feet. All cleaning over 10’ must be completed IAW Occupational Safety and Health Administration (OSHA) and base safety office standards. All fluorescent bulbs must be disposed of IAW Hill AFB hazardous waste disposal plan. The Contractor is responsible for ensuring all Dining Facility windows are cleaned. Dust all areas of the dining rooms to maintain cleanliness.

7. Waste Management. The contractor shall assist the government by complying with the base recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility by placing items in the proper dumpsters located on base.

a. All HAZMAT materials brought on the base must-go through HAZMAT Pharmacy.

8. Grounds Maintenance: The contractor shall clean and maintain the grounds around each facility indicated in Technical Exhibit V.4. Contractor personnel shall:

a. Sweep and clean in and around entrances, exits and sidewalks as required, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area.

b. All entrances, exits, and sidewalks leading to and from the facility must be free of snow and ice prior to and throughout each meal period IAW Hill AFB snow removal policy of 75 feet away from each facility.

c. Additional Grounds Maintenance. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

9. Major Maintenance and Repair: The Government will provide maintenance on equipment to include repair of all government equipment and replacement of component parts, hood filters, and water faucets. The contractor shall notify the FSO of any equipment requiring parts, maintenance, repair, or replacement, within the following periods of time:

(1) Routine – Initiate 24 hours

(2) Urgent – Initiate 12 hours

(3) Emergency – Initiate 1 hour

The FSO is the approval authority for the government’s determination to service or purchase any government provided equipment.

a. The FSO shall request connection and disconnection of all utility lines to equipment through 75 CEG when required.

b. The contractor shall maintain a work order log for all work requests submitted to CEG (777-1856) and shall provide a copy of all open work orders to the FSO monthly.

10. Contractor Personnel.

a. Required Shift Staffing, Hill AFB (B-Breakfast, L-Lunch, D-Dinner) Week Days 0730-1630 Project Lead

(40 hrs per week) Accountant

(20 hrs per week) Hillcrest Dinning Facility - Week Day Hours of Operation

Assistant Storeroom Clerk

Hillcrest Midnight

Hillcrest Dining Facility - Weekend

Hillcrest Dining Facility (UTA Weekend)

Mess Attendant Lead

Cook I

Cook 2

Salad Maker

Assistant Storeroom Clerk

Truck Driver

Food Sanitation Specialist

Janitor/Maintenance

Cashier

Fast Eddy’s Dining Facility - Week Day

Note - Fast Eddy’s Dining Facility will be closed on non-UTA weekends

Fast Eddy’s Dining Facility - UTA Saturday

Fast Eddy’s Dining Facility - UTA Sunday

b. Mess Attendant Lead. The contractor shall provide a full-time contract mess attendant lead on site who shall be responsible for the performance of the support services for the Air Force’s operation of the Hill AFB Dining Facilities required by the PWS. The name of the mess attendant lead, and an alternate or alternates, who shall act for the contractor when the mess attendant lead is absent, shall be designated in writing to the contracting officer. The mess attendant lead or alternate shall have full authority to act for the contractor on all contract matters relating to the performance of this contract. The mess attendant lead or alternate shall be available at all times to meet at Hill AFB with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the mess attendant lead or designated alternate shall be available within 1 hour. The mess attendant lead and alternate or alternates must be able to read, write, speak, and understand English. The contractor shall ensure cooks preparing meals are able to read and understand the recipe cards. These positions shall at no time be vacant. Additionally, shift lead shall be present during all hours of services. All contractor and supervisory/lead personnel shall be fully trained and have a complete knowledge of the PWS and Service Summary requirements. All contractor personnel shall comply with installation rules and regulations for motor vehicle use on Hill AFB and the flight line areas.

11.

Manpower Reporting.

a. The contractor shall report ALL contractor labor hours (including subcontractor labor hours)required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

b. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

c. Reporting Period: Contractors are required to input data by 31 October of each year. However, quarterly or semi-annual inputs would be beneficial to the FSO.

d. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

e. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

12. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. Government equipment, buckets or containers shall not be removed from any dining facility; large bags are restricted from being brought into any Government facility. Any contract employee pilfering food from any food facility will be reported to the contractor on-site representative and primary contract holder. Any contract employee whose conduct is deemed hostile or inappropriate towards Government personnel, detrimental to Hill AFB, the food facilities and dining facility guests shall be reported to the Contracting Officer (CO) for the appropriate action.

13. Service Hours

a. Normal. The contractor shall maintain service hours at the Hill AFB Dining Facilities as listed in Technical Exhibit 1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to be served and additional time for second servings. The Government reserves the right to open or close a facility after giving the contractor a 48-hour notice.

b. Holidays. The Hillcrest dining facility is open on all holidays. The contractor shall plan for increased attendance expected at Thanksgiving and Christmas and additional service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least five (5) days before the date of the event. Thanksgiving and Christmas meals will normally be served by base leadership to create a personable touch for military personnel eating in the facility. These meals shall be served Ala Carte unless buffet style is approved by AFSVC. Decorations will be provided by the government

c. Emergency or Special Event Services. Special and emergency situations (e.g. accident and rescue operations, civil disturbances, weather warnings, base alerts and natural disasters) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services as an emergency service when required by the CO or a representative of the CO. The CO or a representative of the CO will advise the contractor of the effort required and the CO will follow up with a modification of the contract.

(1) Visits By VIPs And Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such areas as sanitation and general appearance. (Estimated 13 times per year).

(2) Civic Groups: Civic groups are authorized to use the dining facility upon permission from the installation commander. Group size ranges from 10-40 persons with visits occurring year-round.

d. Contingency Services. Operations which may increase workload, to include Performance of Services during Crisis Declared by the National Command Authority, Overseas Combatant Commander, and START Team visits:

(1) Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated (13) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by increasing serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

Reserve and Air National Guard Weekends: Hill AFB supports several ANG and Reserve units performing active duty requirements on weekends each month. The contractor will be furnished a tentative list of these active duty weekends, which is subject to change with a 24-hour notice. The contractor shall provide sufficient personnel at the Hillcrest Dining Facility, Bldg 519, and other facilities requesting service to handle monthly ANG and Reserve weekends (estimated 13 weekends per year).

e. When the government perceives that mission accomplishment is endangered may augment surge requirements beyond the capability of the contractor.

14. Quality Assurance and the Contractor’s Quality Control Plan. The Government is responsible for overall quality assurance of the food service operation at Hill AFB, as described in Section II, paragraph 2.b of this PWS. To inform the Government’s quality assurance function, the Contractor shall prepare a Quality Control Plan (QCP), deliverable after contract award which shall include the following:

a. Quality Control (QC) Inspection System. The Contractor shall develop and maintain a system for performing self-inspection of Contractor employees’ performance of all functions of the contract as stated in the PWS. The QC inspection system shall be designed to keep the Contractor's management informed of all issues affecting quality and their ability to maintain the standards identified in the PWS and supporting references. The QC records of inspections shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate. The Contractor shall conduct special QC inspections upon written request from the CO or site commander. Results of the inspection or audit will be provided, in writing, in a timeframe directed by the CO.

b. Management Involvement. Personnel performing contractor management functions shall have distinct, well-defined, duties and responsibilities within the company proposal and should still adhere to the government management of the dining facilities.

c. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The Contractor's inspection instructions shall be documented and shall be available for review by the Government representatives throughout the life of the contract. The Contractor shall notify the on-site Government representatives in writing of any changes to the inspection instructions.

15. Inventory. The Contractor shall participate in the Government’s inventory of Government equipment, at the date and time established by the Government and will sign a receipt for all property provided by the Government. For planning purposes, there will be an inventory within five (5) calendar days before the start of the contract period and no later than 10 calendar days before completion of the contract period (including any options). Additionally, there will be a monthly inventory.

16. Phase-In. The contractor shall assist the government in completing a phase-in plan to ensure a smooth transition in the change of work effort. A kick off meeting shall be held no more than 4 days after award to collaborate, and provide a meeting of the minds between contractor and Government. Contractor will need to have all employees with certifications, badges, clearances and training, to start the period of performance on March 1, 2020. Phase-In period shall not exceed 20 days previous to March 1, 2020.

17. Performance Evaluation Meetings: The Government Contracting Officer Representative (COR) and the CO may require the contractor to meet with government representatives at least weekly or as often as necessary, as determined by the CO, to discuss areas of nonperformance. The Government will prepare the minutes of all performance evaluations and these minutes shall be signed by the Contractor, the CO, FSO or the COR. Should the contractor non-concur with the minutes from the meeting; the contractor shall so state any areas of nonoccurrence in writing to the CO within 10 calendar days of receipt of the signed minutes. The minutes shall be included in the contract file.

18. Phase Out: Should there be a change in the incumbent contractor, the incumbent contractor will provide familiarization, to the Government or the follow-on contractor, whichever the case may be. Phase out period will not exceed 20 work days. During the phase-out familiarization period, the incumbent will be fully responsible for providing services in support of the Air Force’s operation of both facilities: Hillcrest Dining Facility and Fast Eddie’s Grab-N-Go Kiosk. The Government reserves the right to conduct site visits at all facilities listed in this PWS in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor will cooperate to the extent required to permit an orderly change over to the successful contractor. With regard to the successor, the contractor’s access to incumbent’s employees, a right of first refusal notice may be placed in each facility as long as the service employee act is followed by successor.

19. Vehicles. Government will provide a vehicle for use by the Contractor. The Contractor shall transport subsistence between the Hillcrest dining facility and Fast Eddie’s Grab-N-Go Kiosk as needed to each facility. The Contractor shall also transport hot and cold food items to and from ZULU areas or any other areas that are required in support of base deployments and mobility requirements. Vehicles used for transporting subsistence and/or prepared meals shall have the interior thoroughly cleaned and sanitized by the contractor as needed to maintain safety, health and sanitation standards. Subsistence, prepared meals, or equipment shall not be transported in private vehicles. Contract vehicle operators shall have a valid driver’s license for the category vehicle operated. Vehicle operators shall adhere to provisions that apply to installation rules and regulations of motor vehicles using AF Form 1800 for documentation purposes.

II. SERVICES SUMMARY

Repairs will be initiated with the FSO within the following time frames:

Routine: 24 hours

Urgent: 12 hours

Emergency: 1 hour

II. GOVERNMENT PROPERTY AND SERVICES: The government is the owner-operator of the facilities and provides the required land, buildings, facilities, fixtures, equipment repair or replacement, materials, supplies, and services as listed in Technical Exhibit 5.

1. Property.

a. Facilities. The government is the owner-operator of the facilities and provides the required land, buildings, facilities, and fixtures as listed in Technical Exhibit 5. No alterations to the facilities will be made without specific written permission from the contracting officer.

b. Equipment. The government will furnish the equipment listed in technical exhibit 5 and PWS.

c. Equipment Inventory. The government controls all inventory and will maintain an inventory list. At a date and time established by the Contracting Officer, the government, with the support of the contractor, will conduct an inventory of all Government-furnished equipment before the start of the contract period, and before the completion of the contract period, as well as monthly inventories. The government representative (identified by the contracting officer), with the support of the contractor, will determine the working order and condition of all equipment and document the findings on the inventory. The government representative and the contractor shall sign a receipt for all equipment provided by the government.

d. Equipment Loss or Damage. All loss or damage to government property shall immediately be reported to the Contracting Officer’s Representative (COR).

e. Materials. The government will replace materials in Technical Exhibit 4b that are lost due to fair wear and tear. Any additional stock that is needed above the initial inventory will be procured by the Government.

f. Subsistence (food and beverages). The government shall provide all food and beverages for the operation of the Hill AFB military dining facilities described in this PWS.

2. Services. In addition to the government responsibilities and services described elsewhere in this PWS, the government is responsible for:

a. General.

(1) Removal of any equipment condemned or replaced from the food service facility receiving area.

(2) Electrical power into the building and including panel board and circuit breaker.

(3) Sewer lines from floor and wall drains of buildings.

(4) All gas, water and steam lines up to and including the supply source for each piece of equipment.

(5) Repair of walk-in refrigerators, including handles, hinges, gaskets, and refrigeration units.

(6) Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

(7) Alteration, repair, and maintenance of buildings.

(8) Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

(9) Repair of equipment and/or replacement of equipment.

(10) Determining the hours of operation and workload estimates of total meals for each meal period. Hours of operations and workload estimates are provided in Technical Exhibit 5.

b. Quality Assurance/ Mess Attendant Lead (QA). The Government is responsible for Quality Assurance of the food service operation at Hill AFB. The QA function ensures that timely and effective corrective action is obtained for all deficiencies identified by the Government.

c. Utilities. The government will provide gas, electricity, sewage, and water.

d. Mail Distribution. On-base only.

e. Telephone. Government telephone service.

f. Building Maintenance and Repairs.

g. Refuse Collection. Monday – Friday, at buildings 519, 1105, size of container 8 cubic yard, type of refuse “garbage”.

h. Recyclable Materials Collection. Place recyclables in the proper containers designed for recycling.

i. Security Forces and Fire Protection. Phone Number: 911. Security Forces can also be reached at 777-3056.

IV. GENERAL INFORMATION

1. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Employees shall pay for each item at the established item price to include the government authorized operating charge.

a. Contractor employees who eat government provided food shall pay the established price for each item selected. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the Main Dining Facility or the Grab-N-Go facility. Contract personnel shall not serve themselves.

b. Employees not on duty are not allowed to utilize the facility.

2. Employee Training. The contractor shall provide necessary training to employees and maintain records of all training on-site showing what training was performed; who provided the training, the amount of time the employee was trained and ensure training was initialed by a qualified trainer. Training records must be available for review by the Contracting Office and the FSO for government review. The contractor within 60 days of receiving the contract shall develop a training plan for all employees who address protection of the public’s health and safety as required (i.e. cash handling, bomb threat, food safety, etc.). In addition, contractor employees shall receive the training listed below.

a. It is required for all contract food leads and supervisors who directly oversee food and beverage services be certified in the NRA ServSafe Management Certification or other nationally recognized program. In addition, all cooks, cook leads, wait staff, dishwashers, food service workers and other staff deemed necessary by the food service contract as food handlers must be trained under the NRA ServSafe Standard Program or other nationally recognized program within 60 days of the contract start date. Additionally, the contractor shall ensure that contract supervisors/leads receive food handlers training from an individual designated by the Base Public Health, approximately one (1) hour in length per Tri-Service Food Code 2019.

b. Contractor personnel shall attend at least two (2) hours per year of fire prevention training provided by the government.

c. All contractor employees using the food service systems for cashier and storeroom operations shall receive government provided training prior to using system.

d. The contractor shall utilize the training provided by the HQ AFSVC to the full extent possible.

3. Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The contractor shall sign an agreement stipulating the security requirements of this contract. All newly hired contract employees shall receive OPSEC training within 90 days of hire IAW AFI 10-701: OPSEC Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract.

a. Base Access. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Hill AFB. The contractor must complete Hill AFB Form 114, Contractor/Vendor Access List, and submit it through the Contracting Officer via email to the Security Forces and Pass and Registration. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles to be registered.

b. Base Passes. The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation. The contractor shall submit a written request on company letterhead to the contracting officer via email listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base, and the employee’s state of issuance of driver’s license. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass. Government ID card holders may not use their credentials to sponsor an individual on to the base to perform work that’s been contracted to an official contractor.

c. Common Access Cards (CACs). For contractors who require a CAC, contractors shall provide a listing of personnel who require a CAC to the contracting officer. The government will provide the contractor instruction on how to complete the Trusted Associate Sponsorship Systems (TASS) application and then notify the contractor when approved. Contractor personnel shall obtain a CAC from the nearest Real Time Automated Personnel Identification Documentation System (RAPIDS) Issuing Facility (typically the local Military Personnel Flight (MPF)). While visiting or performing work on installation(s)/location(s), contractor personnel shall wear or prominently display the CAC as required by the governing local policy. During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with AFI 31-101, Integrated Defense, and AFI 31-501, Personnel Security Program Management.

d. Termination or Completion. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

e. Commercial Vehicles. All commercial vehicles will be directed to Roy Truck Gate for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections will be conducted at Gate 1 (Roy Gate). Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

f. Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured. The Food Security Authorization List shall be updated within 24 hours of employee removal or being added to the contract IAW AFI 48-116. The food store room and walk-ins shall remain locked at all times to secure against tampering or loss. The contractor shall perform all Threatcon procedures or Random Action Measures (RAMs) as directed by squadron security manager.

g. Key Control: The contractor will adhere to the Air Force activity operating instructions control procedures to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall have a key control log for each food facility. The contractor shall not duplicate keys issued by the government. All government issued keys will be turned in at the end of employment or contract. Lost keys shall be reported immediately to the Air Force activity that issued the keys. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due the contractor.

h. Government Authorization: The contractor shall ensure its employees do not allow government issued keys to be used by personnel other than current authorized contractor employees. Contractor employees shall not use keys to open work areas for personnel other than contractor employees engaged in performance of their duties, unless authorized by the government functional area chief.

i. Funds Protection. To protect cash held by the contractor, the contractor shall comply with AFMAN 34-240 and AFI 31-101.

j. Failure to comply with these requirements may result in withholding of final payment.

4. Contractor Furnished Items and Services. In addition to the services listed elsewhere in this PWS, the contractor shall furnish everything required to perform this contract, to include the following items and services:

a. Telephone Service. Both food facilities (Hillcrest and Fast Eddie’s) shall have direct and effective communication during all hours of service.

b. Special Functions. The contractor shall decorate the Hill DFACs with government provided decorative materials for holidays and special occasions. This will include the decoration of the entranceway to the Hillcrest and Fast Eddie’s areas and serving lines.

c. Contractor Training of Air Force Personnel. As requested by the FSO, the contractor shall provide training to Air Force personnel, to include members of the 419th Air Force Reserve Unit. The contractor will use the current Career Field Education Training Plan (CFETP), as provided by the government, to train the needed upgrade requirement level of the trainee. The contractor will provide the FSO a written evaluation of trainee’s abilities to complete tasks in areas they were trained and provide information necessary to complete the TEAMS training program. The FSO will establish the training period based off the 419th Air Force Reserve Unit scheduled duty time. The contractor will provide training to any employee needing to use the Food Service Systems identified by FSO. The contractor shall provide no more than 208 hours of training per year.

d. Accounting Procedures. The contractor shall follow Air Force subsistence and accounting procedures according to AFMAN 34-240 and AFSVC up to date directives and guidelines and shall document all food received, issued, and transferred between facilities.

e. Meals provided during alerts, exercises, and emergencies. For locations or times other than listed in Technical Exhibit V.2. The contractor shall prepare and ensure meals (hot or cold) are placed in hot/cold food carts, insulated containers, or other suitable containers and are available for pickup at the times requested by customers. At the requesting Center’s option, furnish Meals Ready to Eat (MRE) rather than hot or cold meals. The contractor shall provide these meals with necessary silverware and condiments to a Government representative assigned to pick up the meals.