Performance Plan 10-27727.docx

PERFORMANCE PLAN

ELECTRON TUBE, CATHODE RAY TUBE (CRT)

PART NUMBER: 462114-1, 462788-1 or 16M72PX17

NSN: 5960-01-010-6045IM

PWS FD2030-10-27727

29 April 2010

424 SCMS/GUMAA

3001 Staff Dr Ste 1AC492B Tinker Air Force Base, Oklahoma

FUNCTIONAL COMMANDER DATE

Contractor’s signature indicates acknowledgment of document. It does not indicate agreement or disagreement with its contents.

1. Objective: The objective of this effort is to perform services in accordance with the attached Performance Work Statement (PWS). This Performance Plan has been developed to evaluate Contractor actions while implementing the Performance-based work statement. It is designed to provide an effective surveillance method of monitoring Contractor performance for each item listed objective on the Service Summary (SS) in the PWS. The Performance Plan provides a systematic method to evaluate the services the Contractor is required to furnish. This Performance Plan is based on the premise that the Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government quality assurance personnel is to ensure contract standards are achieved. In this contract, the quality control program is the driver for service quality.

2. Multi-functional Team (MFT): The requirements of this PP will be executed using a multi-function team concept. The goals of this team are to provide the highest levels of contract performance and customer satisfaction.

3. MFT Members and their Responsibilities: The membership, goals and responsibilities of the MFT are outlined below. Upon award of the contract, the Contractor will become a member of this team.

3.1. Procurement Contracting Officer (PCO) and/or Administrative Contracting Officer (ACO) Responsibilities:

1. Provides training for QAR IAW AFI 63-124 paragraph 1.7.

2. Maintains suitable records reflecting decisions regarding the acceptability of the requirements as well as actions to correct defects.

3. Requests re-performance and/or reduction of price of contract when services are not performed or do not meet contract requirements.

4. Determines that the amount withheld constitutes a reasonable estimate of the Contractor's potential liability.

5. Ensures that the withholdings represent an amount commensurate with the reasonable value of such services.

6. Ensures past performance inputs are prepared documenting any performance issues.

7. Includes in the contract file documentation identifying nonperformance and actions taken.

8. .Keeps communication lines open with the Contractor regarding performance issues.

12. Participates as a member of the MFT.

3.2. QAR Responsibilities:

1. Ensures supplies or services rendered by Contractor meet contract requirements.

2. Notifies the PCO and the Contractor of any performance deficiencies in writing or by e-mail.

3. Assists PCO in determination of what portion of the contract has not been performed.

4. Ensures discrepancy reports are accurate and reported properly.

5. Identifies areas that warrant a change in assessment method, frequency, or performance threshold and provides suggestions about the performance plan to the PCO.

6. Maintains accurate documentation of Contractor assessment activities as required by the performance plan and reports the results of Contractor assessment activities to the PCO.

7. Serves as primary coordinator for the PCO.

8. Maintains a contract file in accordance with (IAW) the Performance Plan and requests PCO disposition at the completion of the contract.

9. Submits all requests for corrective action to the PCO.

10. Inspects and accepts Contractor services at the completion of each contract payment period, usually monthly. The QAR will certify services actually received.

11. Participates as a member of the MFT.

3.3. QAP Coordinator (QAPC) Responsibilities:

1. Supports the MFT in the development of contract requirements specifically to ensure that requirements are clearly stated and enforceable.

2. Is the lead authority on development for the Service Summary and Performance Plan.

3. Participates as a member of the MFT.

3.4. Functional Commander/Functional Director (FC/FD) Responsibilities:

1. Assigns qualified functional experts to the MFT.

2. Ensures requirement documents developed by the MFT satisfy mission requirements, are performance-based, and provide meaningful measurement of Contractor progress attaining desired outcomes.

3. Assigns primary and alternate QAP personnel.

4. Reviews Contractor performance assessment documentation prepared by QAP on a periodic basis, not less than annually, to ensure performance is compatible with contract objectives.

5. Shall participate as a member of the MFT.

3.5 Defense Contract Management Agency (DCMA)/ACO-Specific Responsibilities:

1. Performs contract administration as defined in Federal Acquisition Regulation (FAR) Part 42 and DCMA Guidebook as needed and as authorized by the PCO.

2. Performs inspections and acceptance on all Contract Line Items (CLINs) that are Inspection/acceptance at origin IAW the FAR clause and the DCMA Guidebook.

3. Initiates and monitors corrective actions given to the Contractor during the performance of the contract.

4. Keeps PCO informed of the corrective actions that pertain to the contract.

5. Notifies, when necessary, the PCO of any potential delays and any Contractor performance that poses risks to the completion and quality of the contract.

6. Participates as a member of the MFT.

4. Performance Assessment: The required performance objectives can be found in the Service Summary in the PWS and in Table 1 below.. The contractor service requirements are summarized into performance objectives that relate directly to the mission essential items. The performance threshold describes the minimum acceptable levels of service for each requirement. The contractor shall be aware that the absence of any contract requirement from the service summary does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

Table 1: SERVICES SUMMARY

Periodic Inspection

100% Inspection

100% Inspection

Sampling Method for SS-1 (Periodic/Monthly): On a monthly basis, the QAR will follow the quality assurance procedures per the contract inspection clause by periodically reviewing the output in order to document contractor performance.

Inspection Procedures for SS-1 (Periodic/Monthly): The QAR will track on a monthly basis the results associated with his/her performance of the quality assurance procedures per the contract inspection clause in order to verify if the performance threshold has been met. Documentation will be kept on file to show when surveillance was performed and made available to the PCO upon request.

4.1. Procedures: The government QAR will periodically perform inspections to ensure Contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspections, noting the date and time. If inspection indicates a performance threshold is not met, the QAR will notify the Contractor and the contracting officer of the deficiency for correction. The Contractor shall be given a reasonable time after notification to correct the unacceptable performance if such correction is possible. The length of time allowed to correct the problem will depend upon the requirement and the deficiency, and the Contractor will be notified by the PCO of the time allowed for correction when the deficiency is reported to the Contractor. The QAR shall not consider the services complete until all deficiencies have been corrected. Deficiencies not corrected or estimated dates of completion that are not acceptable to the QAR will be forwarded to the PCO for action.

The QAR will certify services actually received under this contract in accordance with its terms and conditions. Format is at the discretion of the QAR.

Upon notification from the contractor that the defect has been corrected, the QAR will re-inspect the area/task associated with the customer complaint or Correction Action Report that was issued by the Government. The QAR will verify the root cause and corrective/preventative actions submitted by the contractor are effective and prevent reoccurrence.

4.1.1 Corrective Action Report (CAR) A CAR shall be used by the QAR to document contract requirement findings and subsequent corrective actions to be taken. A computer-generated CAR may be used, provided the information on the CAR remains the same. A sample CAR with instructions in contained in Attachment 1to this performance plan.

4.1.2 Definitions of Critical, Major and Minor Non-Conformances

4.1.2.1 A critical non conformance is a non-conformance that is likely to result in a hazardous or unsafe condition for individuals using, maintaining, or depending upon the services; or is likely to prevent performance of a vital agency mission

4.1.2.2. A major non-conformance is a non-conformance, other than critical, that is likely to result in failure or reduce the usability of the services for their intended purpose.

When the QAR identifies a critical or major non-conformance such as (a) contractor failure to meet a performance threshold , (b) failure to provide adequate corrective action to preclude reoccurrence of Government identified findings, (c) failure to provide corrective action to deficiencies identified by the contractor within a prescribed suspense period., or (d) any failure to adhere to security and/or safety regulations that results in a security or safety, the QAR shall document their findings and notify the Contracting Officer immediately in writing. Email is acceptable.

4.1.2.3. A minor non-conformance is a non-conformance that is not likely to materially reduce the usability of the services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the services.

When the QAR identifies a minor finding, the QAR shall document the findings, but is not required to notify the Contracting Officer. However, if the same minor finding is repeatedly identified, it may be an indication that a major finding is occurring, or has occurred, because the Contractor has not taken proper steps to prevent recurrence. In this case, the QAR shall notify the Contracting Officer in writing. Email is acceptable.

4.2. Methods of Surveillance: 1) Customer Complaint/Observation, 2) Periodic Inspection, and 3) 100% Inspection.

4.2.1. Customer Complaint/Observation: A report of noncompliance with the requirements of the PWS by any recipient of a deliverable provided by the contractor. The QAR will furnish written instructions and/or customer training to each organization receiving the contractor’s services so that PWS requirements, actions that may be expected from the QAR, contract administrator and PCO as a result of a complaint and the limitations in dealing with contractor personnel may be understood by all stakeholders.

Any customer observing unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the QAR. The QAR must evaluate the complaints on a case-by-case basis. If any Government action or lack of action caused unacceptable performance, the complaint is not valid. The QAR will document the invalid complaint and keep for their records. If the complaint is not a result of any Government action, the procedures in paragraph 4.1 will be followed.

4.2.2. Periodic Inspection: Physical verification by the QAR on a monthly or quarterly basis that a sampling of deliverables (reports, etc) provided to the government complies with the requirements of the PWS.

4.2.3. 100% Inspection: Physical verification by the QAR that all deliverables (reports etc.) provided to the government comply with the requirements of the PWS.

4.3. Standard: The Contractor must correct each discrepancy through re-performance. Recurring discrepancies during the reporting period which bring the performance threshold below the acceptable level will be recorded and reported to the PCO for appropriate action. Additionally, reoccurrence of the same discrepancy repeatedly throughout different reporting periods will reflect upon the Contractor's performance. The QAR will annotate the unacceptable performance and notify the PCO in order to address the problem areas with the Contractor. In those instances where re-performance is not possible, the PCO my deduct payment IAW the inspection of services clause.

4.4. Surveillance of Non-Service Summary Items: The Government reserves the right to inspect and test services required by the contract, to the extent practicable, at all times and places, during the term of the contract IAW the contract inspection clause.

4.5. Remedies for Non-Conformance: If inspections indicate unacceptable performance, the QAR will notify the Contractor of the deficiencies for correction. The Contractor shall be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, the QAR should notify the PCO for action. If the Contractor disagrees with the noted discrepancy and an agreement cannot be reached, the PCO shall be notified for a final decision.

4.6 Positive and Negative Incentives: IAW the results of the QAr surveillance documentation, areas warranting a change in assessment method, frequency, or performance threshold will be changed in either a positive or negative manner throughout the life of the contract, if warranted.

5. Performance Management

5.1. Market Research: Market research will be used as a tool throughout the life of the contract to remain current with the most efficient and effective assessment methods and techniques of the commercial marketplace.

5.2. MFT Meetings: The MFT will manage the contract for the life of the contract. This team is a partnership between the government and the Contractor to ensure the best possible service is provided for the life of the contract.

5.2.1. All performance assessment data will be reviewed at these meetings. If performance improvement is necessary a plan of action will be created.

5.2.2. The goal of the MFT is to give all members a vested interest in maintaining the highest quality service to our customers and the ability to propose/initiate improvements. The success of the contract is a combined effort of all MFT members.

5.3. Disputes: Attempts will be made to resolve all disputes arising under this plan using the Alternate Dispute Resolution (ADR) as outlined in FAR 33.214. The objective is mutually agreeable resolutions that are relatively inexpensive and expeditious. If no resolution can be made under ADR, the PCO shall be notified for a final decision.

6. Deviations: IAW Air Force Instruction 63-124, deviations from Performance-Based Services Acquisition documents or formats by the MFT meet the spirit and intent of the requirements they replace.

7. Revisions to this Performance Plan: Revisions are the joint responsibility of the ACO, PCO and QAR. This document can be changed at any time following coordination with the MFT.

ATTACHMENT 1: Sample CAR Document

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (QAP)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. QAP RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. QAP DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

CORRECTIVE ACTION REPORT (CAR)

Continuation Sheet (Number to correspond with applicable Item Number on reverse)

Corrective Action Report (CAR) Instructions

Block 1. Enter Contractor Name.

Block 2. Enter Contract Number.

Block 3. Enter Contract Name or Type of Services.

Block 4. Enter Functional Area of the Contract.

Block 5. Enter the assigned suspense date given the contractor to provide a response to the CAR. A date must be entered for a Major CAR. A date is optional at the discretion of the Quality Assurance Personnel (QAP) initiating the CAR if the finding is Minor.

Block 6. All CARs will be tracked with a Control Number. The functional commander/functional director is the Issuing Authority for his/her contract Quality Assurance Evaluators (QAPs) generating CARs. By providing the control number to the QAP originating the CAR, the Issuing Authority demonstrates concurrence with the finding. The control number will be made up of the first two letters of the name of the site or contract, the last two digits of the calendar year, and a three digit number starting with 001 and progressing upward throughout the calendar year (e.g., WP04-001).

Block 7.

1. Check the block that indicates whether the identified deficiency is assigned as a Major or Minor finding. See Performance Plan (PP), paragraph 6.1.4, for the definitions of Major and Minor findings and associated explanations.

2. Finding: Clearly state the details of the finding followed by a reference to the stated contractual requirement. The reference must state the portion of the contract, part, section, paragraph and subparagraph and must make a complete brief quotation of the contract reference.

3. State the impact that the finding has or could have on the accomplishment of the mission that the contract provides.

4. When determining how long to give the contractor to respond to the identified finding, the normal is 10 working days. The suspense date should reflect this unless the finding requires a greater amount of time to come to solution. Major findings require a contractor response. Minor findings may require a contractor response at the discretion of the QAP initiating the CAR and/or the Issuing Authority.

Blocks 8 and 9. Contract QAPs initiating a CAR must sign in Block 8 and the Issuing Authority signs in Block 9. Each annotates the date at the time of signature.

Block 10. Upon review of the contractor’s reply, the originator of the CAR will enter comments regarding acceptance or rejection of the contractor’s response. This block may also contain any comments regarding follow-on inspections conducted or needed at a later date to validate that the finding has not reoccurred.

Block 11. The QAP selects Accept or Reject after reviewing the contractor’s response.

Block 12. The QAP enters a close date after advising the Issuing Authority that the contractor’s response is acceptable and the Issuing Authority concurs. The Issuing Authority will then forward the closed CAR to the contractor and report accordingly in the monthly Certificate Of Service (COS) or other applicable contracting officer services report. This routing remains the same if the contractor response is unacceptable and the CAR remains open until an acceptable response is received except that the Issuing Authority forwards the open CAR back to the contractor for additional information.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

FD2030-10-27727