Past Performance Questionnaire with instructions- Attachment 5.docx

Solicitation No.: FA7037-10-R-8000 Project Title: Linguist/Analyst Services

MEMORANDUM FOR PROJECT OWNERS

SUBJECT: Past Performance Questionnaire

1. One of the integral considerations in proposal evaluations is the verification of the offeror’s past and present performance on contracts, which reflect the offeror’s ability to perform. We depend on information received from agencies such as yours that have had first hand experience with the offeror, and for the evaluation of their performance. Therefore, we request the attached questionnaire be completed concerning the offeror’s past and present performance.

2. The Government’s areas of interest in the offeror are summarized in the enclosed questionnaire. Because of your association with the offeror, you are urged to submit comments on Linguist/Analyst or similar programs for which your activity has contracts or administers contracts with the offeror. Any additional information you think would benefit the Government in our evaluation of the offeror’s proposal would be appreciated. Please note we may contact the offeror on problems or areas of concerns identified to see what corrective actions have been taken or will be taken. Even though the offeror was required to provide points of contact for each reference provided to the Government, the individual’s name completing this questionnaire will not be disclosed to the offeror.

3. Due to time constraints, it is imperative that the questionnaire be completed and returned not later than 8 Jan 2010 to the AF ISR Agency A7KA, ATTENTION: Chiretta BoClair, Solicitation # FA7037-10-R-8000, Linguist/Analyst Services, 102 Hall Street, Suite 258, Lackland AFB, TX 78243. The completed document should be marked Source Selection Sensitive/For Official Use Only. We would appreciate the questionnaire being returned via email to chiretta.boclair@lackland.af.mil or rsparks@lackland.af.mil, fax 210-977-6414 or mail.

4. If additional information is required, do not hesitate to contact the undersigned at (210) 977-6545.

Solicitation No.: FA7037-10-R-8000 Project Title: Linguist/Analyst Services

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PAST PERFORMANCE QUESTIONNAIRE

SOLICITATION NO.: FA7037-10-R-8000

Linguist/Analyst Services

Please complete one questionnaire for every contract submitted as past performance

This Questionnaire is provided for Company Name_________________________________________________

This Questionnaire is completed by Company Name_______________________________________________

Contract #

Contracting Officer Name

Contract Name/Reference Number

Description of contract scope

Any subcontractor’s used? Yes or no

CONTRACTOR PERFORMANCE QUESTIONNAIRE – Linguist/Analyst Services

UNIT/COMPANY NAME: _______________________________________________________

CONTRACT/REFERENCE NUMBER: __________________________________________________

PERFORMANCE INFORMATION When responding to the following statements, choose the letter(s) on the scale, which most accurately describes the contractor’s performance. Comment or remark sections are highly encouraged to be filled out. The numbers correspond to the following ratings:

5-Substantial Confidence: Based on the offeror’s performance record, the government has a high expectation that the offeror will successfully perform the required effort.

4-Satisfactory Confidence: Based on the offeror’s performance record, the government has an expectation that the offeror will successfully perform the required effort.

3-Limited Confidence: Based on the offeror’s performance record, the government has a low expectation that the offeror will successfully perform the required effort.

2-No Confidence: Based on the offeror’s performance record, the government has no expectation that the offeror will be able to successfully perform the required effort.

1-Unknown Confidence: No performance record is identifiable or the offeror’s performance record is so limited that no confidence assessment rating can be reasonably assigned.

For any neutral, marginal, or unsatisfactory rating please provide explanatory narratives in the remarks block. You are encouraged to add your comments on exceptional or very good performance that would assist us in our evaluation. These narratives need not be lengthy, just detailed. Space for narrative comments is included on the last page of survey. If more space is needed attach additional pages.

A. QUALITY CONTROL

1. Describe the quality of workmanship, adequacy contractor's quality control plan, documentation and implementation of their quality plan.

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

2a. Was identification/correction of deficient work accomplished in a timely manner?

5 4 3 2 1 N/A

2b. Were suggested solutions adequate and did the contractor display initiative to implement solutions?

5 4 3 2 1 N/A

3. How well did the contractor provide effective quality control resulting in a quality service?

5 4 3 2 1 N/A

4. Rate the contractor's overa1l quality control.

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

B. TIMELY PERFORMANCE

1. How would you describe the contractor’s timeliness/effectiveness of contract problem resolution without extensive customer guidance?

5 4 3 2 1 N/A

2. Rate how Contractor implemented responsive flexible processes to improve quality and timeliness of service.

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

3. Was the required performance of the contract consistently met in a timely manner?

5 4 3 2 1 N/A

4. Were required contract documentation and responses to contracting officers requests submitted in a timely manner?

5 4 3 2 1 N/A

5. Rate the contractor's overall timeliness of performance.

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

C. MANAGEMENT EFFECTIVENESS

1. How well did the contractor provide experienced managers and supervisors that possessed the technical and administrative abilities needed to meet contract requirements?

5 4 3 2 1 N/A

2. The contractor cooperated to resolve problems by attending meetings,(as applicable) How were communications maintained to assure satisfactory resolution?

5 4 3 2 1 N/A

3. The contractor provided proposals that accurately represented the work required?

5 4 3 2 1 N/A

4. Rate how accurate, complete and reasonable supporting price/cost information was provided for modifications (not over inflated or under estimated)?

5 4 3 2 1 N/A

5a. How well did the Contract Manager ensure compliance with contract requirements and safety regulations?

5 4 3 2 1 N/A

5b. How well did they act promptly to resolve problems and ensure work quality?

5 4 3 2 1 N/A

6a. Did the Contract Manager have sufficient authority to make decisions or take action during project performance?

5 4 3 2 1 N/A

6b. Were they consistently present on site, as required, while work was being performed?

5 4 3 2 1 N/A

7. How reasonable and cooperative was the Contractor in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

5 4 3 2 1 N/A

8. How was the overall Management/Effectiveness of the performance?

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

D. CUSTOMER SATISFACTION OVERALL

1. How long have you received this type of service from the contractor?

__________years __________months

COMMENTS/REMARKS:____________________________________________________________________

2. How would you describe your customer’s overall satisfaction with the contractor?

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

3. How would you describe the contractor's fulfillment of all requirements in your contract?

5 4 3 2 1 N/A

4. Has the contractor ever given inadequate service, that wasn’t re-performed satisfactorily? If yes, please comment.

5 4 3 2 1 N/A

COMMENTS/REMARKS:____________________________________________________________________

5. Overall, describe the contractor’s performance.

1. I would enter into another contract with this contractor.

2. I might enter into another contract with this contractor.

3. I would not enter into another contract with this contractor.

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