Linguist Analyst Services SOW 8 Dec 09 Attachment 2.docx

STATEMENT OF WORK FOR

LINGUIST AND ANALYST SERVICES SUPPORT TO

AIR FORCE INTELLIGENCE SURVEILLANCE AND RECONNAISANCE AGENCY (AF ISR AGENCY)

8 December 2009

GENERAL

BACKGROUND: The 70th, 480th Intelligence Wings (IW) and the 361st ISR Group, units of the AF ISR Agency, and the 67th Network Warfare Wing (NWW), a unit of CYBER Command play a primary role in supporting the warfighter by providing near real-time intelligence to national decision makers as well as theater and combatant commanders with 1N3 Ground Linguists. The 55th Reconnaissance Wing provides the same support with 1A8 Airborne Linguist.

SCOPE: The Contractor shall provide personnel, equipment, tools, materials, supervision, and other items and services necessary to provide foreign language linguist and analyst services in support of United States (U.S.) Forces operations. The Requiring Activity (RA) for this contract is the AF ISR Agency. The Quality Assurance Personnel (QAP) will maintain technical and operational oversight of this contract effort, and will ensure at all times that support to the mission and operational elements, within the confines of applicable laws and regulations, takes precedence over all other considerations. This Statement of Work (SOW) describes the tasks and capabilities required to provide technical support of intelligence collection to the identified entities and other AF, DoD, and Government agencies. This support will complement the existing military and civil service work forces.

General Requirements. The Contractor shall perform the following tasks in support of the 70th IW, 480th IW, 361st ISR Group, 67th NWW, and other USAF and DoD agencies: all phases of collecting, interpreting, translating, and performing analysis of mission data. The Contractor shall serve as language mentors and trainers due to depleted NCO/SNCO ranks. The Contractor shall furnish the necessary management, technology, and personnel required to provide the requested linguist support as specified in this SOW (refer to section 3.0). The Contractor shall submit corrective action plans within 5 working days when a documented deficiency has been identified (CDRL A001).

Work Locations. Primary work locations for operations and training shall be FT. Meade, MD; Offutt AFB, NE; FT. Gordon, GA; Hulburt Field, FL; Lackland AFB, TX; Davis Monthan AFB, AZ; RAF Mildenhall, UK; and Kadena AB, JAP. Any changes or additions to work locations shall be added to this effort by negotiated modification to the contract. In the event that units or agencies with valid requirements are competing for a limited supply of linguists, the QAP will determine which requirement has priority of fill.

Kick-Off Meeting. The Contractor shall conduct a Kick-Off meeting with the Government within ten (10) working days after award. The purpose of the kick-off meeting shall be to review the draft Management Plan (A002), provide minutes, and initiate the project. Final Management Plan shall be provided to the Government within 10 working days after the Kick-Off Meeting (A003).

Program Review Meetings. Program Review Meetings shall be held quarterly to review Contractor performance and resolve reported deficiencies in performance, to be attended by the QAP, and other Government personnel. The Contractor shall request a meeting with the Contracting Officer when it is believed that such a meeting is necessary in resolving contract problems or issues occurring during the course of the contract. The Contractor shall prepare the written minutes of the meetings, signed by those in attendance within 5 working days (A004) of the meeting. Non-concurrence to any portion of the minutes by any attendee shall be provided in writing to the Contracting Officer within 10 calendar days from date the minutes are signed.

Wrap-Up Meeting. The Contractor shall conduct a wrap-up meeting with the Government within the last 5 working days of the contract to present the results and conclusions of work performed under this SOW (A005). The final report shall be provided at this meeting for review and coordination with the Government and shall serve to summarize the work performed and issues encountered during the contract period.

Contractor Training. The Contractor shall complete required training to accomplish tasks listed in this SOW. The below listed courses are required for all personnel assigned to 70 IW and provided only by the National Cryptologic School at no cost to the contractor; personnel who have completed this training are not required to repeat the course. All assigned analyst and linguist contractors shall attend the below listed courses. Courses with an asterisk are required for analysts only.

CLAS2200, Principles of Classified Information Security TOOL2015, Nucleon Fundamentals TOOL2201, Introduction to Agileview GISA2011, Introduction to AcrGis 9.3* DEPL2000, Basic Geospatial Metadata Analysis for Deployers* DEPL3000, Expeditionary Cryptologic Training* NETA2202, Passport to (classified title)* DRT Training TOOL2022, VRT Training 24/7 Support. The Contractor shall provide linguist and analyst services during normal hours of operation for the assigned location as required by the supported forces up to 24 hours per day, seven (7) days per week.

Personnel Contractor Personnel - The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. The Contractor shall provide comprehensive linguist and analyst services in designated target languages in support of U.S. Forces and Agencies as designated by the SOW. These services shall be provided in accordance with this SOW and any mandatory directives as may be listed elsewhere throughout this contract. Numbers of linguists and analysts required in this SOW reflect the maximum number of linguists by language authorized on this contract, and are subject to change via negotiated contract modification. The Contractor shall evaluate and recommend the latest technology tool sets to assist linguist personnel with the accomplishment of mission requirements (A008). This may include technology enhanced training environments, software translation tools, and e-learning or video teleconferencing teaching methodologies. Contractor personnel shall conduct mission operations, operations training, and cryptologic language training at designated locations or via technology enabled systems such as e-learning.

Linguistic and Analytical Services/Target Languages/Areas The Contractor linguists’ and analysts’ primary function shall be to furnish extensive linguistic and analytical services for U.S. Forces and required number of linguists for each category is specified in section 3.3 in support of the mission.

The Contractor shall provide translation services for documents from the required language Specified Contract Required Language [SCRL(s)] into English or from English into the SCRL(s), as well as produce written documents such as transcripts, reports (in accordance with unit checklists and timelines), posters, and signs (A006, A007). These items shall be delivered to assigned QAP at the local unit.

The Contractor shall provide cryptologic language or global mission related training to military forces in all of the skills of linguist professional skills as outlined in section 3.3.5 of this SOW (A010, A011).

The Contractor shall provide training using existing global and cryptologic language training curriculum and materials (A010, A011).

The Contractor shall develop new global and cryptologic training materials and curriculum where none exist. The Contractor shall submit and coordinate with the Government in accordance with attached DD1423. (A010, A011). After review the Government will submit to the Contractor initial content requests in accordance with attached DD1423. The Contractor shall ensure all developed submissions are cleansed of active content and scanned for malicious software. All submissions shall be converted to formats specified by the Government. The Contractor shall centrally store all submissions and ensure submissions are presented to QAP personnel electronically for review and coordination.. After QAP approval, the Contractor shall make the content available for Government use. Upon Government acceptance, all developed materials become the property of the Government. For reporting and accounting purposes, the Contractor shall at a minimum provide the following data upon QAP request: Provider, Language, Country, Dialect, Level, Genre, Format, Length, Source, Description, Copyright, Notes, File Name, QAP, Initials (A010, A011).

The Contractor shall deliver consistent, repeatable access to approved training using Advanced Distributed Language technologies and emerging language acquisition technologies and post approved training materials to provide consistent, repeatable remote access to these materials (A010, A011).

The Contractor shall track training and provide reports on student training and use of on-line training materials (A009).

The Contractor shall integrate all training developed and currently in use and make all available for multiple users in a technology enhanced environment (ie TEC-2 Language Classrooms and Language Labs) (A010, A011).

The Contractor shall quickly deploy and integrate new Defense Language Institute Foreign Language Center (DLIFLC) curriculum and materials (A010).

Travel – Travel in support of this effort is required. Travel locations include but are not limited to Baltimore, MD; Augusta, GA; Omaha, NE; Tucson, AZ; San Antonio, TX; Kadena AB Japan; and Mildenhall, England. All travel shall be billed against the Travel Line Item in the resulting contract. A Letter of Identification (LOI) shall be submitted for QAP coordination and Contracting Officer approval no later than ten (10) working days prior to any Contractor travel (A013).

Training Deliverables – The Government will provide training materials where available. In cases where no materials are available, the Contractor shall develop and provide materials. Any materials developed for the Government in support of this contract shall become property of the Government (A010, A011).

Contract Support (see below):

Program Manager – The Contractor Program Manager (PM) shall be a primary interface between the Contractor and the Government’s program management personnel.

Language Content Manager – The Contractor Language Content Manager shall be the direct interface between AF ISR Agency, ISR CLPMs and the Contractors on all matters related to documentation of training into personnel records or management systems (A009), management of AF CLPs, evaluation of training requirements, language training and training technology and methodologies for this contract (A008). The Contractor shall oversee the language training and technology integration and how the Contractor Team is applying technology, methodologies, and training materials to this program. The Content Manager shall work closely with the IWs and the 55th Reconnaissance Wing to implement the best of breed Proposal to Provide Linguist Services and Training Support practices. The Language Content Manager shall ensure integration and implementation of required CFETP and JQS line items into training resources for both 1N3 and 1A8 linguist (A009). The manager shall ensure local On-The-Job (OJT) requirements are met and provide oversight of contract language trainers’ performance and adherence to standards while creating or conducting training (A009). The intent shall be to increase Cryptologic and Language learner strategies through the employment and integration of new training technologies and capabilities. Working closely with the Government, the Content Manager shall concentrate on the efforts associated with this contract and collaborate with the training and technology requirements which are currently filled by other contract requirements. The Content Manager shall propose new strategies and techniques with potential command-wide applications that may integrate new training technologies and capabilities to include Distributed Learning and E-Learning; Web-based learning language programs and on-line language testing for tactical applications; as well as the use of language software tool evaluations to support customers’ language needs (A008).

Training Manager and Alternate Command Language Program Manager (CLPM) - The Training Manager and Alternate CLPM shall be the direct interface between AF ISR Agency and other contractors on all matters related to local documentation of training, evaluation of training and training requirements. This person serves as the unit’s alternate CLPM and accesses and manipulates databases as directed by Government. The training manager shall ensure integration and implementation of required CFETP and JQS line items into training for both 1N3 and 1A8 linguists (A009). The manager shall ensure local OJT requirements are met as established in the JQS and provide oversight of contract language trainers’ performance and adherence to standards. The intent shall be to increase Cryptologic and Language learner strategies through the employment and integration of new training technologies and capabilities. The Contractor shall create the CLPM Newsletter on QAP assigned topics monthly (A008).

Weapon System Training Manager - The Weapon System Training Manager shall be the direct interface between AF ISR Agency and other contractors on all matters related to the development and documentation of training, evaluation of training, and training requirements relating to the Distributed Common Ground System (DCGS) (A009). The weapon system training manager shall draft Air Force instructions, AF ISR Agency instructions and policy, JQS line items, and training curriculum. The weapon system training manager shall ensure integration and implementation of required Agency and Air Force instructions, CFETP, and JQS line items into training for designated ISR officer and enlisted career fields. The weapon system training manager shall ensure local OJT requirements are met. The intent shall be to ensure standardization of training for the DCGS weapon system.

Training Manager Direct Support Operator (DSO) - The Training Manager shall be the direct interface between AF ISR Agency and other contractors on all matters related to local documentation of training, evaluation of training and training requirements related to Direct Support Operator cryptologic language training. The training manager shall ensure integration and implementation of required CFETP, JQS line items and CSP requirements into training for 1A8 linguists (A009). The manager shall ensure local OJT requirements are met as established in the JQS and provide oversight of contract language trainers’ performance and adherence to standards.

Training Manager COMPASS CALL - The Training Manager shall be the direct interface between AF ISR Agency and other contractors on all matters related to local documentation of training, evaluation of training and training requirements related to COMPASS CALL cryptologic language training. The training manager shall ensure integration and implementation of required CFETP, JQS line items and CSP requirements into training for 1A8 linguists (A009). The manager shall ensure local OJT requirements are met as established in the JQS and provide oversight of contract language trainers’ performance and adherence to standards.

Language Instructors – Contractor shall provide language instructors to instruct in languages identified in attachment 1. The instructors shall provide formal instruction in all four (4) language modalities – listening, speaking, reading and writing up to an Interagency Language Round Table (ILRT) level 3.

Language Training Liaison – Liaison for linguist services language operations and training contracts located at military bases and installations or locations in the NSA/CSS enterprise. Serves as Senior corporate representative at Fort Meade and Subject Matter Expert with the ability and Air Force and Intelligence Community (IC) experience to be able to address and resolve issues relating to IC technical training, operational training and certification, mission operations, analysis, content management and linguist support. Work with leaders and managers at all levels in the AF ISR Agency, NSA/CSS, Air Force Cryptologic Office, Service units, and employees and subcontractors concerning contract performance. Interact with senior level IC agency leaders and managers in order to identify, address and resolve issues and concerns relating to contract-provided mission operations, mission training and certification, cryptologic-global language training, as well as effective execution of contracts, client satisfaction, employee performance and subcontractor support. Work with and communicate closely with IC agency, Air Force and Contractor team leaders throughout issue resolution processes.

Linguists – The Contractor shall furnish linguist services in accordance with the categories and languages in attachment 1 meeting the prescribed qualifications and requirements of those categories and languages.

CAT III linguists shall have minimum proficiency in the target language Interagency Language Round Table (ILRT) level 3 in listening and reading and an advanced working proficiency in English, ILRT level 2+, based on the current DLPT version for the specific language or comparable standard measurement. Exceptions will be considered on a case by case basis.

Shall write and speak in clear and concise grammar and pronunciation of the SCRL and conduct training of the same.

Shall provide idiomatic translations of non-technical material using correct syntax and expression from English to the SCRL(s) or vice versa and conduct training of the same.

Shall conduct consecutive, accurate translations and interpretations of on-going conversations and activities and to conduct training of the same.

Linguist General Skills. Contractors shall furnish fully qualified personnel with the following skills:

Analysts - The Contractor shall furnish fully qualified personnel with the following skills:

Contractor personnel serving as military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for non-performance under this contract.

Continuation of Emergency Essential Services. All contractor personnel are considered EMERGENCY ESSENTIAL. In the state of emergency, if the Government deems necessary, the Contractor shall provide all services necessary to comply with the terms and conditions of the contract with prior coordination and approval from the contracting officer.

Government Personnel. Quality Assurance Personnel (QAP) – The QAP(s) will be the primary interface between the Government and the Contractor’s program management personnel. The QAP will act as the primary interface between the units and the Contractor’s on-site personnel.

Security The Contractor shall provide single point of contact for security issues. Contractor personnel shall have a final U.S. Government issued TOP SECRET security clearance and be DCID 6/4 eligible with a current SSBI. Contractor personnel shall pass a CI Polygraph for work at FT. Meade, MD and FT. Gordon, GA. Contractor shall follow the security requirements outlined in the contract DD Form 254, Department of Defense Security Classification Specification. Contractors used for Global Language training may only require a SECRET NAC clearance and some locations for Cryptologic language training such as Offutt AFB require a TS/SCI and no CI Polygraph. In some cases and mission scenarios Contract linguist may only require a SECRET clearance. Specific clearance requirements by mission set will be provided to the Contractor. Require weekly memorandum listing the current clearance status of Contractors who have not completed adjudication and estimate when or if full required clearances will be awarded. The Government will advise whether Contractors without full clearances can remain on contract longer than three months. (A012) For less commonly taught languages such as Pashto and Dari where TS/SCI CI Poly Contractors are extremely hard to locate, the Government may sponsor clearance applications and billets at the Contractor’s expense in order to meet mission requirements.

Uniforms and Working Attire. Contractor personnel working under this contract shall present a professional appearance commensurate with standards delineated for Government civilian and military employees acting in similar capacities. Government Furnished Property. The Government will provide all the necessary facilities, equipment, materials, and logistics required in the performance of services under this contract at the work sites. These will include, among others, the items listed below.

Administrative and office equipment and supplies (i.e. desks, tables, chairs, file cabinets, pencils, paper, computer software, etc.). Special requirements shall be brought to the attention of the QAP and will be made available to the Contractor if feasible.

Communications equipment and capabilities including classified and unclassified telephone service, to include facsimile if available. This equipment and service shall be for official calls related to work on this contract only. Communications equipment and service includes but is not limited to desk phones, facsimile equipment, e-mail accounts, and Internet access.

Deliverables.

Release Authority. Release of reports, data, materials, or other information obtained or generated under this contract shall not occur prior to approval of AF ISR Agency/A7K.

The Contractor shall submit a Monthly Status Report not later than ten (10) working days after the end of each month. The monthly report shall also provide return on investment briefings to include an executive and regular version, highlights or areas of concerns or problems in the contract, if any for the prior month (A014). The report shall list all travel Letters of Introduction, cost estimates, and reason for travel (A013).

CONTRACT DELIVERABLES

3.2.2 3.2.3 Evaluations and recommendations shall be provided in a memo format quarterly (15 January, 15 April, 15 July, 15 October). The CLPM Newsletter shall be provided monthly (by the 10th of every month) in a newsletter format covering topics assigned by unit QAP personnel.

3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 Deliver class rosters for completed training courses to QAP within 10 working days. Annotate OJT training sessions in military training folders by the end of each business day.

3.1.9 3.1.10 3.1.12 In accordance with task request.

3.1.9 3.1.12 In accordance with task request.

Deliver on first workday of the week.

8.2 LOI shall be provided to QAP completed and in accordance with travel guidance 10 days before travel. Support documentation detailing costs to be provided with LOI.

Service Delivery Summary

3.1.9 3.1.10 3.1.12 No more than two revisions after initial Govt Review.

3.1.9 3.1.12 No more than two revisions after initial Government Review.

Offutt AFB NE

Ft Meade MD

Hurlburt Field FL

Kadena AB, JAP

RAF Mildenhall AB, UK

NOTES:

Note 1: Training Linguists do not require CI Poly Note 2: Should the Government shift mission requirements at an operational location, the Government, in coordination with the Contractor reserves the right to interchange the utilization of assigned linguist (from Operational Linguist to Cryptologic Training Linguist or vice versa) Note 3: Specific languages required and linguist categories will be identified by QAP to the Contractor.

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