Atch1. PWS-4Apr24.pdf

PERFORMANCE-BASED WORK

STATEMENT (PWS) FOR QUALITY

ASSURANCE PROGRAM SUPPORT AT

JOINT BASE ANDREWS

04 APRIL 2024

1. Description of Services

2. Tasks

2.1. (Task 1) – Program Management

2.2. (Task 2) – Transi on-In Support

2.3. (Task 3) - Transi on-Out Plan

2.4. (Task 4) - Training and Communica ons

2.5. (Task 5) - QA Program Execu on

2.6. (Task 6) - Tools and Applica ons

2.7. (Task 7) - QA Policy Guidance and SOP

2.8. (Task 8) - Quality Assurance Metrics and Repor ng

2.9. (Task 9) - Quality Assurance Program Support

2.10. (Task 10) – Travel

3. Government Furnished Property

4. General Information

5. Attachments / Appendices

APPENDIX A: Contract Deliverables

APPENDIX B: Services Summary

APPENDIX C: Labor Qualifications

1. Description of Services

1.1. General. The SAF/FMFCQ Quality Assurance Program (QAP) Management O ice is responsible for e ectively implementing a viable QAP across all Financial Management (FM) o ices across the Department of Air Force covering over 300 Wings, Space Base Deltas, Direct Reporting Units, Field Operating Agencies, Major Commands (MAJCOMs), Field Commands (FIELDCOMs), and Centers. The purpose of the QAP is to internally evaluate e iciency/e ectiveness and continuous process improvement in support of QA Program requirements, as outlined in AFI 65-202 ADMINISTRATION OF A BASE FINANCIAL MANAGEMENT QUALITY ASSURANCE PROGRAM, the DoD Financial Management Regulation (DoD FMR 7000.14-R) and numerous AFIs supporting the DoD FMR. The QAP also provides the comptrollers at all echelons with reasonable assurance that internal controls are present to ensure taxpayers’ resources are maximized and Airmen receive financial support. The QAP supports other programs such as audit, Inspector General (IG), Manager’s Internal Control Program (MICP) to include the annual Statement of Assurance, Manager’s Internal Control Toolset (MICT) self-assessment communicators, etc.

1.2. Scope. Contractor shall provide support to e ectively sustain and enhance the Department of Air Force Quality Assurance Program (QAP) in accordance with AFI 65-202

ADMINISTRATION OF A BASE FINANCIAL MANAGEMENT QUALITY ASSURANCE PROGRAM,

to include providing Accounting and Financial Services functional support. Support required includes advisory services, data analytics, program management, and SharePoint development and training. Primary Outcome is to improve auditability of financial management business processes and procedures as a result of enhancing and institutionalizing the QAP across the enterprise. QAP support at the SAF/FM level requires ample flexibility to ensure the program aligns with current senior leader priorities. The tasks outlined in this PWS reflect anticipated support actions at the time of contract award;

however, throughout contract performance, leadership direction may necessitate shifted priorities and tasking coverage not specifically identified here. Work required under this contract ultimately includes those actions necessary to support the SAF/FM QAP. The Government Contracting O icer, Contracting O icer’s Representative (COR) and Contractor shall regularly communicate during performance to ensure work e ort still aligns with current leadership priorities, as well as contractually covered services.

1.3. Background. The SAF/FMFCQ QA Program Management O ice’s mission is to e ectively sustain and enhance the Air Force Quality Assurance Program (QAP) in accordance with

AFI 65-202 ADMINISTRATION OF A BASE FINANCIAL MANAGEMENT QUALITY ASSURANCE

PROGRAM, to include providing Accounting and Financial Services functional support. The purpose of the Quality Assurance Program is to internally evaluate e iciency/e ectiveness and continuous process improvement in support of the DoD Financial Management Regulation (DoD FMR 7000.14-R) and numerous AFIs supporting the DoD FMR. The support required provides the SAF/FMFC QA Program Management Team with the technical and functional expertise to enhance the Quality Assurance Review Tool (QART), satisfy QA Program requirements outlined in AFI 65-202, and meet Financial Improvement and Audit Remediation (FIAR) requirements.

2. Tasks

2.1. (Task 1) – Program Management

2.1.1. Kick-O Meeting. The Contractor shall schedule and coordinate a virtual project kick-o meeting no later than (NLT) five (5) calendar days after contract award. The meeting will provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting will provide the opportunity to discuss technical, management, and logistic issues; travel authorization; communication process between Government and Contractor; and reporting procedures. At a minimum, the attendees shall include key Contractor personnel, key Government representatives, and the Contracting O icer’s Representative (COR).

2.1.2. Program Planning. The Contractor shall support the SAF/FMFC QA Program Management Team by developing a Strategic Plan and Project Plan/Task List covering all activities associated with facilitating and continually implementing an e ective and e icient enterprise-wide Air Force Financial Management Quality Assurance Program

(AFI 65-202 ADMINISTRATION OF A BASE LEVEL FINANCIAL MANAGEMENT QUALITY

ASSURANCE PROGRAM). The Strategic Plan will provide a roadmap for strategic goals and objectives for the QAP. It will span multiple fiscal years. The Contractor shall review the Strategic Plan annually for updates. The Project Plan/Task List is a baseline schedule that identifies milestones and tasks related to current fiscal year QA projects. Projects may span multiple fiscal years. The Contractor shall review the Project Plan/Task List annually and re-baseline it annually.

2.1.3. Monthly Status Report. The Contractor shall submit a Monthly Status Report (MSR).

The MSR shall provide detailed status for the project(s) underway as well as capture an overall status of the contract performance. The MSR shall include milestone and task status, status of known risks, risk mitigation e orts, deliverables status, and deliverables/tasks scheduled to be delivered during the upcoming month. Specific MSR format, and any additional content not specified in this section, shall be mutually agreed upon by the contractor and COR; this should be established no later than (NLT) the Kick-O Meeting. If the MSR shows that a project is not meeting the performance standards set forth in the government Quality Assurance Surveillance Plan , the contractor shall provide the rationale and circumstances preventing the standards from being met.

2.1.4. Weekly Status Meetings. The Contractor shall meet weekly (or as otherwise dictated by the COR) with the Government QA team to discuss status updates.

2.1.5. Contract Deliverables. The Contractor shall ensure specified contract deliverables are of satisfactory quality and are submitted timely to the COR in accordance with the schedule at Appendix A, Contract Deliverables. Any deviations shall be requested in advance of deadlines with the COR. The Appendix A deliverables are not exhaustive and are subject to change based on workload taskings.

2.2. (Task 2) – Transi on-In Support

2.2.1. Transition-In. The contractor shall take active measures to ensure seamless transition of contract responsibilities with no service degradation during or after the transition period.

2.2.2. Ensure minimal disruption to vital Government business.

2.2.3. Support the transition of Government property (if applicable).

2.3. (Task 3) - Transi on-Out Plan.

2.3.1. Develop and execute a Transition-Out Plan that shall facilitate the accomplishment of a seamless transition to incoming contractor or Government personnel at the expiration of this contract. Provide a Transition-Out Plan NLT 90 days prior to expiration of the contract. Contractor shall identify how they will coordinate with the incoming contractor and Government personnel to transfer knowledge regarding the following, at a minimum:

2.3.1.1. Project management processes

2.3.1.2. Points of contact

2.3.1.3. Provide technical, functional, and project management documentation

2.3.1.4. Status of ongoing technical initiatives

2.3.1.5. Transition of personnel

2.3.1.6. Identify schedules and milestones

2.3.1.7. Identify actions required of the Government

2.3.1.8. Coordination of IT-related programs, issues.

2.3.1.9. Establish and maintain e ective communication with the incoming contractor or Government personnel for the period of the transition via weekly status meetings

2.4. (Task 4) - Training and Communica ons

2.4.1. QAP Standard Operating Procedures (SOP) Training. Contractor shall continue the development of training and communications to the QA community on the QAP SOP for establishing and sustaining an e ective, enterprise-wide Quality Assurance Program. The SOP’s detailed guidance will be updated periodically, as required by the

COR.

2.4.2. Annual Training Plan. The contractor will provide support to SAF/FMFC AFAFO-A Quality Assurance Program for Quality Assurance Program Training, including the development and execution of a formal USAF QA Training Plan, training material, and reporting capabilities. At a minimum, the USAF QA Training Plan will include new QA Manager On-Boarding Process/Resources; QA Manager training; QA tool-specific training such as QART; and topic-specific training to QA Managers and teams (i.e.

Improper Payments, DAR-Q, Impact to Audit). The QA Training Plan would also include large scale/annual training events like the QA Worldwide Conference.

2.4.3. QAP Training Briefs. Perform initial and recurring QA Program training to all QA Program stakeholders, both directly and indirectly, including, but not limited to:

2.4.3.1. USSF/MAJCOM/FIELDCOM/Wing/DRU, FOA, Center QAMs in all time zones

2.4.3.2. SAF/FMFC Government and contract support sta

2.4.3.3. QART (quarterly training)

2.4.3.4. Establish training material in support of Topic Training sessions

2.4.3.5. Support any training requirements associated with SAF/FM on an ad hoc basis

2.4.3.6. Support training new QA Managers on expectations, roles & responsibilities, and what a successful QA Program looks like.

2.4.4. Training and Communication Support. Contractor shall provide training and communication support as required for the following in-person events. If the need should arise, these events may also be conducted virtually.

2.4.4.1. Annual MAJCOM QAM Workshop

2.4.4.2. Annual QAM Worldwide

2.4.4.3. Annual FSO Worldwide

2.4.4.4. Annual Accounting Worldwide

2.4.4.5. Semi-Annual NGB QAM Training

2.4.4.6. Ad hoc sessions as needed

2.4.5. Organizational Liaison. The Contractor shall interface and perform technical and QA Program oversight liaison support with, but not limited to, the SAF/FMFC AFAFO-A (Accounting O ice), SAF/FMFC AFAFO-F (Financial Services), Defense Finance Accounting Services (DFAS), O ice of the Undersecretary of Defense (Comptroller) [OUSD(C)], Department of Air Force Installation Mission Support Center (AFIMSC), Department of Air Force Accounting Operations Center (AFAOC), SAF/FMFA A- 123/Audit Team, all subordinate Quality Assurance Managers (QAMs), and SAF/IG (Inspector General) Conduct or interface with program or system requirements, operations, planning, and system sustainment.

2.5. (Task 5) - QA Program Execu on

2.5.1. Contractor shall provide continued incorporation of Fraud Reduction & Data

Analytics Act and Digital Accountability and Transparency Act (DATA) Requirements and AFI 65-202 Fraud Prevention Requirements into QA SOP and day-to-day QAM duties

2.5.2. Collaborate with the Air Force Installation and Mission Support Center (AFIMSC), the Air Force Accounting Operations Center (AFAOC), and service providers to ensure policy and procedures represent a unified voice to MAJCOMs/FIELDCOMs/ DRUs/ FOAs, and centers

2.5.3. Assist SAF/FMFC QA Program Management O ice with responding to the O ice of the Under Secretary of Defense (Comptroller) [OUSD(C)] data calls and reporting requirements

2.5.4. Assist SAF/FMFC QA Program Management O ice with updating and maintaining published QA Guidance; AFI 65-202 ADMINISTRATION OF A BASE LEVEL FINANCIAL MANAGEMENT QUALITY ASSURANCE PROGRAM, to include all attachments

2.5.5. The contractor shall assist to further extend the SAF/FMF Risk Framework at the MAJCOM and Wing levels.

2.5.6. Assist USAF with maturing and integrating Deficiency Remediation and Tracking process and Tools for Internal Findings & Recommendations, Process Deficiencies, and a methodology/process to establish countermeasures used in QA with other similar programs (A-123, MICP, RMIC).

2.5.6.1. Provide services and/or tools to integrate the deficiency remediation process across the QA Program, SAF/IG requirements, the Enterprise Risk Management (ERM) and Managers’ Internal Control Program (MICP), RMIC (Risk and Managers’ Internal Controls), and A-123 control testing, (where applicable) and assist with standardizing the way deficiencies are documented and tracked.

2.5.6.2. Assist SAF/FMFC QA Program Manager with identifying opportunities to integrate key internal control programs and systems with a special emphasis on streamlining testing. Currently numerous internal control programs and systems are utilized to support FIAR e orts, Managers’ Internal Control Program (MICP), IG requirements, the Quality Assurance (QA) Program, and substantive testing associated with the annual IPA audit and SAF/FM testing.

2.5.7. DAF Payment Integrity Information Act (PIIA) Update Recommendations. Assist SAF/FM Quality Assurance Program Manager with managing and reporting to OSD Improper Payments Program Requirements. This includes providing recommending updates to the annual DAF PIIA Risk Assessment.

2.5.8. Contractor shall support QA Program Manager with execution of the Continuous Eval Program and MICT Self-Assessment Communicators (SAC)

2.5.8.1. Review and provide suggested updates for SAC references and questions for relevance and potential policy changes.

2.5.8.2. Develop guidance for FM compliance with responsibilities for continual evaluation program.

2.5.8.3. Sustain and enhance SACs to assist with satisfying IG requirements, including annual MICT/SAC review and updating questions in MICT (or appropriate tool used by IG for SAC)

2.6. (Task 6) - Tools and Applica ons

2.6.1. Sustain and enhance the SharePoint-based Quality Assurance Review Tool (QART) and other QA Program Tools used to manage the QA Program as well as the QA Program SharePoint Site Collection.

2.6.2. Sustain and enhance existing Improper Payments Program Tools that Department of Air Force utilizes to conduct sample testing to satisfy OSD PIIA Testing Requirements.

2.6.3. Technical Documentation. Develop, sustain and update detailed technical documentation of all applicable tools and applications, as required

2.7. (Task 7) - QA Policy Guidance and SOP

2.7.1. Contractor shall continue the development and enhancement of a comprehensive document that will provide the SOP for establishing and sustaining an e ective, enterprise-wide Quality Assurance Program. The Sustainment Program SOP will be leveraged to demonstrate a comprehensive internal control and sustainment program to the IPA during the annual audit.

2.7.2. Contractor shall conduct annual reviews of the below, at a minimum, to ensure policy documents satisfy Department of Air Force and OSD requirements as well as incorporate any new policies, organizational alignments, etc.

2.7.2.1. AFI 65-202

2.7.2.2. Quality Assurance SOP

2.7.2.3. Quality Assurance Advisory Council and Change Control Board (CCB)

2.7.2.4. Quality Assurance Training Plan/Training Activities

2.7.2.5. Quality Assurance Strategic Plan

2.8. (Task 8) - Quality Assurance Metrics and Repor ng

2.8.1. The contractor shall have proficiency in Robotic Process Automation (RPA) and be able to automate various processes related to the quality assurance program using process automation tools such as Microsoft Power Automate, Power BI, Power Apps, MS O ice tools and applications.

2.8.2. The contractor shall maintain and enhance the Quality Assurance Data Analytics Power BI dashboard supporting SAF/FMF FM tactical measures data sets.

2.8.3. The contractor shall maintain and enhance QART metrics.

2.8.4. The contractor shall leverage existing reporting models utilizing standardized data elements to provide real time metrics and reporting on progress, performance, participation and focus areas for training on the Quality Assurance Program, A-123, and MICP.

2.8.5. The contractor shall develop and deploy a metrics and reporting system that integrates data from QART and traditional metric datasets to identify and depict correlation between implemented deficiency remediation e orts and impacts to established Focus Metrics and Financial Management Health Indicators.

2.8.6. The contractor shall develop ad hoc reporting to correspond with leadership directives and requirements to help satisfy FM strategic goals.

2.8.7. The contractor shall develop additional analytical dashboards as required targeted for users at SAF/FM, MAJCOM, and wing levels.

2.9. (Task 9) - Quality Assurance Program Support

2.9.1. The contractor shall support and operate in the Quality Assurance role in the

SAF/FM functional areas to support and validate financial management business processes emphasizing continuous process improvement and compliance. The contractor shall:

2.9.1.1. Represent and fulfill FM needs of MAJCOM, AFIMSC, DRUs, FOAs, and Installation QA Managers by answering inquires; communicating and training on QA and FMF policy and procedures; gathering, analyzing and reporting customer requirements and feedback

2.9.1.2. Collaborate with our support partners to strengthen QA support of SAF/FM Partners including, but not limited to, OUSD(C), Defense Finance & Accounting

Service (DFAS), HAF/A1, Air Force Personnel Center (AFPC), SAF/IG, Air Force Audit Agency (AFAA), DoDIG, and GAO

2.9.1.3. Support oversight of SAF/FM QA tasks, reviews, policy/procedures, projects, initiatives and AFI 65-202 requirements

2.9.2. The contractor shall identify financial services and accounting related quality assurance reviews to provide execution insights, tracking of deficiencies, monitoring of corrective actions, and recommended process improvement and implementation strategies.

2.9.3. SAF/FM directed metrics, Performance and Health Indicators. Contractor shall gather data, ensure accurate and timely metric display, prepare senior leader metric briefings, train customers, gather feedback, and analyze metric performance to support process improvement

2.9.4. Self-Assessment Program. Contractor shall utilize system reports to summarize, conduct root cause analysis, and report on installation responses to SACs. Gather installation feedback, analyze e ectiveness, and suggest improvements to checklist items

2.9.5. The contractor shall support the Fraud Prevention and Detection Program

2.9.6. The contractor shall support required MAJCOM, FIELDCOM, AFIMSC, DRU, FOA

Sta Assistance Visits (SAVs) and SAF/IG inspections and AFAA, DoDIG, and GAO audits

2.9.7. The contractor shall recommend process improvements and implementation strategies for SAF/FM Functional Areas. The contractor shall provide data analytic capabilities including Power BI analytical dashboards for trend analysis and root cause analysis.

2.10. (Task 10) – Travel

2.10.1. Local Travel. Local travel to attend meetings or events may be required at no additional cost to the Government. Travel within the National Capital Region commuting vicinity is considered a cost of doing business and shall not be separately reimbursed.

2.10.2. CONUS Travel. The Contractor shall support, at a minimum, the in-person events listed below. Event timing and locations are at the discretion of the organizing agency.

Additional travel may be required during the established periods of performance.

2.10.2.1. 8-Month Base Period

2.10.2.1.1. Annual MAJCOM QAM Workshop

2.10.2.1.2. Annual QAM Worldwide

2.10.2.1.3. Annual FSO Worldwide. Location: San Antonio, TX

2.10.2.2. Each 12-Month Option Year

2.10.2.2.1. Annual MAJCOM QAM Workshop

2.10.2.2.2. Annual QAM Worldwide

2.10.2.2.3. Annual FSO Worldwide

2.10.2.2.4. Annual Accounting Worldwide

2.10.2.2.5. Semi-Annual NGB QAM Training

2.10.3. OCONUS Travel. OCONUS travel is not anticipated at this time. However, should the Government otherwise determine a need for OCONUS travel during the period of contract performance, this will be conducted as a separately priced and negotiated Contract Line Item (CLIN).

2.10.4. Trip Reports. Following each trip, the Contractor shall prepare and deliver Trip/After Action Reports to the COR IAW AFH 33-337. The trip report shall be completed in accordance with SAF/FMFC QA Program Management Team guidance.

2.10.5. Additional Guidance. Further guidance for Contractor travel can be found at https://www.defensetravel.dod.mil/site/faqctr.cfm.

3. Government Furnished Property

3.1. Government Furnished Property, Equipment, Material, Information, or Services. The

Government reserves the option of furnishing (a) government laptop(s) to the contractor.

Any laptops provided to the contractor will be distributed in accordance with 844th IT policy, to include proper hand receipt procedures.

3.2. Contractor Acquired Property. The contractor will not be required to acquire any property.

4. General Information

4.1. Scheduling Concerns.

4.1.1. Duty Hours. The Contractor shall have access to Government facility five days per week, Monday through Friday, eight hours a day, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless otherwise approved. Contractor personnel are expected to conform to customer agency normal operating hours;

however the Contractor may be required access to Government facility outside of duty hours based on the customer agency’s needs. As a baseline, Contractor personnel shall work 8 hours per day, 40 hours per week. Telework is primary work location for contractors and is permitted and encouraged. Federal Holidays shall be observed in accordance with O ice of Personnel Management policy.

4.1.2. Core Duty Hours and Base Shutdown/Inclement Weather. Core duty hours are 0800

- 1600, Monday through Friday (excluding federal holidays). The Contractor shall follow guidance of the installation containing their place of performance to determine reporting schedules whether due to a base closure or inclement weather. The website for guidance regarding status of performance for work to be performed in the National Capital Region (NCR) is http://www.opm.gov/status/.

4.2. Quality Control

4.2.1. Quality Assurance. The Government shall primarily rely on the Contractors’ existing quality assurance internal controls to ensure that the requirements of the contract and performance thresholds are met; however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time, including, but not limited to, the methods prescribed in Appendix B, Services Summary.

4.3. Emergency Opera ons/ Mission Essen al Personnel

4.3.1. Continuation of Essential Contractor Services During Crisis. All services in this PWS HAVE NOT been defined or designated as essential services for performance during crisis IAW DFARs 252.237-7023, “Continuation of Essential Contractor Services.”

4.4. Security Instruc ons

4.4.1. Physical Security. The Contractor shall safeguard all Government property, documents and controlled forms provided for Contractor use and adhere to the Government property requirements contained in this contract. At the end of each work day, all Government facilities, equipment, and materials shall be secured by a Government POC. Contractors are not allowed to secure Government facilities, equipment, and materials.

4.4.2. Access Control. The Contractor shall establish and implement methods of ensuring that no building access instruments issued by the Government are lost, misplaced or used by unauthorized persons. Access codes shall not be shared with any person(s) outside the organization. The Contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The Contractor is not authorized to record lock combinations without written approval by the Government COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

4.4.3. Pass and Identification Items. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

4.4.4. Retrieving Identification Media. The Contractor shall retrieve all identification media, including vehicle passes, from employees who depart for any reason before the contract expires.

4.4.5. Tra ic Laws. The Contractor and its employees shall comply with base tra ic regulations.

4.4.6. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on XX or any other military facility.

4.4.7. Communications Security (COMSEC). Contractors may require access to COMSEC information on Department of Air Force installations. The Contractor shall not require a COMSEC account. Access shall be controlled by the sponsoring agency. Access to COMSEC material by personnel is restricted to US citizens holding final US Government clearances. Such information is not releasable to personnel holding only reciprocal clearances. If it is determined the Contractor is required to access COMSEC information, the necessary training information and courses shall be provided by the COR. The DD Form 254 shall give further instructions on safeguarding and managing COMSEC material.

4.4.8. Contractor Identification. All Contractor personnel shall wear the Air Force issued Common Access Card at all times when away from their immediate work area so as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, Contractor personnel shall identify themselves as a contractor to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company a iliation. Where practicable, contractors occupying collocated space with their government program customer should identify their work space area with their name and company a iliation or as a minimum “Contractor” after name.

4.4.9. Drug, Tobacco, and Alcohol Use Policy. The consumption of alcoholic beverages or illegal drugs by contractor personnel, while on duty, is strictly forbidden. Contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

4.5. Employee Accountability/Turnover

4.5.1. Sta ing of Contractor Personnel. The contractor shall provide a stable workforce meeting the minimum qualifications provided in Appendix C throughout the duration of this contract.

4.5.2. List of Employees. The Contractor shall maintain a current listing of employees assigned under this contract and define key personnel. The list shall include the employee's name, social security number and level of security clearance. The list shall be validated and signed by the company Facility Security O icer (FSO) and provided to the Contracting O icer, Program Manager, and Servicing Security Activity.

An updated listing shall be provided upon request.

4.5.3. Contractor professionalism. The contractor shall:

4.5.3.1. Present a professional appearance and maintain professional demeanor and conduct at all times.

4.5.3.2. Conduct their work assignments IAW project schedules

4.5.3.3. Function e ectively and e iciently during extended periods of high pressure and stress.

4.5.3.4. Function as an integral member of a team of highly trained professionals responsible for the safety and security of USAF personnel and resources.

4.6. Freedom of Information Act (FOIA)

4.6.1. All o icial Government records a ected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7-R/AF Supplement). Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the XX FOIA Manager to ensure proper processing and compliance with the Act.

4.7. Controlled Unclassified Information (CUI)

4.7.1. The Contractor shall comply with DoD Instruction 5200.48 and DoD Freedom of

Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.8. Privacy Act

4.8.1. Work on this contract may require that personnel have access to information protected by the Privacy Act. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations when handling such information.

4.9. Records

4.9.1. All records, documents, and tools (both manual and automated) created and received by the Contractor in the performance of this contract shall be maintained, readily accessible, and shall remain the property of the Government.

4.10. Safety Concerns

4.10.1. The Contractor is solely responsible for compliance with OSHA standards for the protection of their employees. The Government is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources.

4.11. Project Policy

4.11.1. The Contractor shall comply with all industry standards. All work shall be done in accordance with all federal, local, and state laws and regulations.

4.12. Inherently Governmental Functions

4.12.1. The Contractor shall not perform inherently Governmental functions as defined in the Federal Acquisition Regulation (FAR) Subpart 7.5 in relation to this PWS.

4.13. Ethics

4.13.1. The Contractor shall not employ any person who is an employee of the US

Government if employing that person would create a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoDD 5500-7, Joint Ethics Regulation.

4.14. Professional Appearance of Workspace

4.14.1. If applicable, the Contractor shall keep work space areas neat and orderly and avoid conditions leading to safety violations.

4.15. Non-Personal Services

4.15.1. The Government shall not supervise or task Contractor employees in any manner that generates actions of the nature of personal services, or that creates the perception of personal services. It is the responsibility of the Contractor to manage its employees directly and to guard against any actions that are of the nature of personal services, or give the perception of personal services to the Government or to Government personnel. If the Contractor feels that any actions constitute, or are perceived to constitute personal services, it is the Contractor’s responsibility to notify the CO immediately. Non-personal Contractor services shall not be used to perform work of a policy/decision making or management nature.

5. Attachments / Appendices

5.1. Appendix A: Contract Deliverables

5.2. Appendix B: Services Summary

5.3. Appendix C: Labor Qualifications

APPENDIX A: Contract Deliverables

PWS

para.

Title Due Date/Frequency

2.1.1 Kick-O Meeting Agenda and Slides NLT 5 days after award

2.1.2 SAF/FMFC QA Strategic Plan 30 days after award, annually thereafter

2.1.2 SAF/FMFC QA Project Plan/Task List 30 days after award, quarterly thereafter

2.1.3 Monthly Status Report (MSR) 45 days after award, monthly thereafter

2.3.1 Transition-Out Plan 90 days prior to contract expiration

2.4.1 QA SOP Training TBD, annually thereafter

2.4.2 Annual Training Plan TBD, annually thereafter

2.6.3 Technical Documentation ASREQ

2.7.1 QA SOPs (Guidebook) TBD

2.10.5 Trip Reports NLT 5 days following travel

APPENDIX B: Services Summary

The Contractor service requirements are summarized into performance objec ves that relate directly to mission essen al items The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and will be assessed on an “Acceptable” or “Unacceptable” basis. These thresholds are cri cal to mission success.

Performance Objec ve

PWS

Paragraph

Performance Threshold Method of Surveillance

SS – 1

Monthly Status Report

2.1.3 Provide Monthly Status Report NLT 10th

day of each month

100% Surveillance

SS – 2

Maintain QART

& QA

SharePoint Site

2.6 With the excep on of any government

related issues, the QART SharePoint site must be available and func onally accurate to all users during stated work hours. No more than 10 customer complaints per month.

Customer Complaint

SS – 3

Provide accurate resolu ons to customer needs and agency requirements

2.5 and 2.6 Provide at least 90% acceptable responses during the month OR Receive no more than 5 valid complaints about service during the month. Customer complaints will be documented in Monthly Status Reports and responses to customer are captured in QA Help Desk.

Periodic Surveillance, Customer Complaint

SS-4 Provide Contract Deliverables

All Provide all deliverables outlined in line with es mated due dates. Products shall be of sa sfactory quality, as determined by the COR. Any correc ons must be rec fied NLT 5 business days following iden fica on, unless otherwise approved by the COR.

100% Surveillance

APPENDIX C: Labor Qualifications

1.1. Labor Qualifica ons

1.1. All personnel (key & non key) proposed under this requirement must:

1.1.1. Have at least a Secret level security clearance prior to the contract start date;

1.1.2. Be a US Citizen;

1.1.3. Be able to communicate clearly and e ectively, and articulate complex issues verbally and in writing;

1.1.4. Be familiar with and proficient in the use of commercial software packages, including at a minimum:

1.1.4.1. Microsoft O ice (Word, Power Point, Project, Outlook, and Excel).

1.1.4.2. Microsoft SharePoint (SharePoint 2019, SharePoint 365)

1.2. Key Personnel. The following posi ons require specialized exper se. Contractor personnel performing the iden fied func ons will (unless otherwise waived by the COR) possess the minimum qualifica ons listed.

1.2. QA Program Functional Support SME;

1.2.1. At minimum, this position requires:

1.2.1.1. Five (5) years of experience with metrics and internal controls for Civilian Pay, Military Pay, Travel Pay and Disbursing for the Department of Air Force.

1.2.1.2. Experience at the service Secretariate level for financial operations metric development coordinating inputs from installations and MAJCOMs

1.2.1.3. Experience as MAJCOM/FIELDCOM Quality Assurance Manager, responsible for developing and managing MAJCOM/FLDCOM quality assurance program.

1.2.1.4. Experience writing and establishing process guides for auditor evaluation of service FM and QA-related processes.

1.2.1.5. Experience with oversight of service-level FM data analytics, metrics, quality assurance policy, continual evaluations program, and helpdesk support.

1.2.1.6. Experience supporting congressionally mandated Payment Information Integrity Act (PIIA) program requirements, including Post Pay Review to ensure the service provides documentation to support payments and overpayments are recovered.

1.2.1.7. Experience with service-level fraud prevention program and conducting training to service personnel for Fraud Prevention Program

1.2.2. Desired additional qualifications:

1.2.2.1. Three (3) years of experience working in service Secretariate-level QA

SharePoint environment.

1.2.2.2. Associate Member, Association of Certified Fraud Examiners

1.2.2.3. Experience investigating cases of suspected service-level fraud in Financial

Management.

1.3. QA Program SharePoint Development Lead

1.3.1. At minimum, this position requires:

1.3.1.1. Ten (10) years of SharePoint Developer SME experience in the DoD

SharePoint Environment. Five (5) years experience with Department of Air Force Quality Assurance Program requirements and processes

1.3.1.2. Five (5) years experience with Department of the Air Force FIAR initiatives.

Experience writing and establishing process guides for auditor evaluation of service FM and QA related processes.

1.3.1.3. Ten (10) years experience developing and delivering service FM SharePoint training.

1.3.1.4. Experience with development and oversight of service-level FM data analytics, metrics, quality assurance policy, continual evaluations program, and helpdesk support.

1.3.1.5. Must be Certified Defense Financial Manager (CDFM)

1.3.2. Desired additional qualifications:

1.3.2.1. Project Management Professional (PMP) certification

1.3.2.2. Master’s degree in Business or Public Management