FINAL_PWS_AFRC_TMT_Support_26_May_2016.docx

PERFORMANCE WORK STATEMENT

FOR

AIR FORCE RESERVE COMMAND

CUSTOMER RELATIONSHIP MANAGEMENT/

TASK MANAGEMENT TOOL

SUPPORT SERVICES

HQ AFRC/A6SCXP

26 MAY 2016

1.0 INTRODUCTION

1.1 Background.

In 2009, AFRC awarded a contract to plan, install, deploy, train and customize a Microsoft Customer Relationship Management (CRM)/Accenture Task Management Tool (TMT) solution in the AFRC MAJCOM. The CRM/TMT has achieved both initial and fully operational capability. Users have been trained, most organizational elements in the AFRC are using TMT, and there is now a need to maintain a sustainment contract to support the implementation at AFRC. This proposed contract will be for sustainment and support of the AFRC CRM/TMT system. As the solution is further deployed throughout AFRC, additional configuration will be needed to meet the customers’ needs and continued training will need to be offered.

AFRC has deployed CRM/TMT, in the Non-classified Internet Protocol Router Network (NIPRNET) environment, to approximately 4,000 users at the following organizational elements: the RE Staff (Pentagon), HQ AFRC (Robins AFB), Numbered Air Force (NAF) Staffs (Dobbins, Carswell, March), all 40+ AFRC Wings, and Air Reserve Personnel Center (Denver). In addition, AFRC has deployed additional TMT tenants for other Air Force Commands. The contractor shall provide full-time (40 hours per week) onsite support at HQ AFRC, Robins AFB, for the duration of this contract to support the AFRC CRM/TMT solution and users as directed by AFRC.

1.2 Organization. The AFRC organization with primary responsibility for this requirement is HQ AFRC/A6.

1.3 Scope. The HQ AFRC Directorate of AFRC/A6 requires Support Services in support of the Customer Relationship Management/Task Management Tool.

2.0 SERVICES SUMMARY

Performance Objectives

3.0 GOVERNMENT PROPERTY, FACILITIES, AND INFORMATION

3.1 Government Property, Facilities, and Information to be Provided. Government property, facilities, and information to be provided include Laptop and or desktop, desk space, and telephone.

3.2 Government Furnished Equipment/Facilities/Information. The Government will provide the Contractor the equipment, facilities, and information listed in Section J attachment to the contract. The Contractor shall comply with FAR 52.245-1 and/or 52.245-2 as set forth in Section I of the basic contract as well as FAR Part 45 and its Defense FAR Supplement. The Contractor shall assign an Equipment Custodian to maintain and update the inventory list(s). At a minimum a joint inventory shall be performed by the Contractor with the AFRC/A6 COR (1) within ten days after contract award; (2) ten days prior to each option exercise, and (3) upon completion of the contract before final payment.

3.3 Installation Support. The Government will provide the on-site Contractor personnel with office space, supplies, computers, telephone communications, internet access, printers, and access to appropriate Government files, databases and common access cards for use in the performance of this requirement. Use is limited to official government business related to the performance of the requirements in this contract. The AFRC will provide routine scheduled preventive maintenance of AFRC equipment that remains under the control of the Government. Upon request by the Contractor to the AFRC/A6 COR, the AFRC COR will provide repairs of Government equipment provided as part of Installation Support.

3.4 Government System(s). The Government will provide Contractor personnel access to system(s) necessary to perform tasks under the contract/order. Upon completion/termination of the contract/order or transfer/termination of Contractor personnel, the system account(s) will be closed.

3.5 Contractor Responsibility. The Contractor shall be responsible for Government property in its possession in accordance with the Federal Acquisition Regulation (FAR) and applicable supplements including, but not limited to, FAR Part 45, Government Property; FAR 52.245-1, Government Property; and Defense Federal Acquisition Regulation Supplement (DFARS) Part 245, Government Property. The FAR and applicable supplements can be accessed at the site below.

http://farsite.hill.af.mil

3.6 Loss of Government Property. In accordance with DFARS 252.245-7002, Reporting Loss of Government Property, “loss of Government property” means unintended loss of or damage to Government property including property that cannot be found after a reasonable search, loss due to inadequate storage, theft, loss due to lack of security, damage requiring repair to restore the item to usable condition, or damage that renders the property useless for its intended purpose or Beyond Economical Repair (BER). Loss of Government property does not include manufacturing defects, obsolescence, normal wear and tear, or purposeful destructive testing. Unless otherwise stated in the contract/order, loss of Government property does not include normal and reasonable inventory adjustments, i.e., losses of low priority consumable material, such as common hardware, as agreed to by the Contractor and the Government Property Administrator.

3.7 Return of Government Property. All property provided by the Government remains the property of the Government and shall be returned to the Government upon completion of the contract/order. All Government property shall be returned to the Government in the condition provided unless approved in advance by the Procuring Contracting Officer (PCO). All material generated under the contract/order becomes the property of the Government and shall be returned to the Government upon completion of the contract/order. All Department of Defense (DD) Form 1423, Contract Data Requirements List (CDRL), deliverables become the property of the Government upon receipt.

4.0 TECHNICAL REQUIREMENTS

4.1 Period of Performance. Performance shall commence at date specified in resultant contractual document for a one-year basic period with four annual option periods.

4.2 Place of Performance. The Contractor personnel shall perform at HQ AFRC, Robins AFB, GA.

4.3 Systems Sustainment

The contractor shall support system sustainment activities to include maintaining existing legacy systems and environments IAW disciplined engineering practices and to sustain applications, databases, and interfaces. The contractor shall provide application services to support, maintain, and operate systems or services which are compliant with the DoD Information Assurance Certification and Accreditation Process (DIACAP) and DoDI 8500.2, Information Assurance Implementation or Intelligence Community Directive (ICD) 503 as applicable in the task order. The contractor shall provide requirements management and configuration management.

The contractor shall also provide assistance for key activities which include:

· Assist in coordination and training TMT help desk at Robins AFB

· Assist with ongoing training for AFRC TMT users

· Technical and user support

· Update Operations Guide

· Gathering new requirements for TMT

· Ensure continuous System Availability 98% of the time or coordinate with COR

· Maintain External Tasker System – Interface (ETS-I) availability between external TMT suites - Ensure availability 90% of the time or coordinate with COR. Remaining 10%, coordinate with COR.

4.4 Systems Engineering

The contractor shall employ disciplined systems engineering processes in accomplishing contract taskings, using commercial best practices in accordance with of AFI 63-1201, Life Cycle Systems Engineering or applicable ISR guidance, for systems engineering processes in planning, architecting, requirements development and management, design, technical management and control, technical reviews, technical measurements, integrated risk management, configuration management, data management, interface management, decision analysis, and test and evaluation, verification and validation. Task orders may further refine the systems engineering processes according to MAJCOM policies and practices. The contractor shall employ the principles of open technology development described in the DoD Open Technology Development Guidebook (http://www.acq.osd.mil/jctd/articles/OTDRoadmapFinal.pdf ) and in Net-Centric Enterprise Solutions for Interoperability (NESI) body of knowledge (see http://nesipublic.spawar.navy.mil/) and systems engineering activities used in developing contractor solutions shall adhere to open architecture designs for hardware and software, and employ a modular open systems architecture approach. The contractor’s systems engineering planning and design activities shall also adhere to the DoD’s Information Sharing and Net Centric Strategies published by the DoD CIO (see http://www.defenselink.mil/cio-nii/ ) and the engineering body of knowledge and lesson’s- learned accumulated in NESI.

All services provided under this contract shall be in compliance with the Federal Desktop Core Configuration (FDCC), Information Assurance guidelines, and Security Technical Implementation Guides (STIGS) for collateral networks and systems. Services for Secret networks, systems and applications will be in compliance with standards, policies and guidelines identified in the task order.

4.5 Customer Training

The contractor shall both train the Administrators in CRM/TMT, and help provide training documentation to the DS Staff who will facilitate User training classes.

The contractor shall:

· Assist with technical issues that arise during TMT Training classes

· Assist with classes at AFRC remote installations and/or other locations to be determined as directed by AFRC

· Update the TMT and CRM training documentation

4.6 CRM/TMT Administration and Support

The contractor shall provide a wide range of system administration services which may include, but not be limited to, installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. The contractor shall quickly and correctly diagnose software and hardware failures to resolution. The contractor shall assist in the prevention of computer hacking and other security problems by implementing preventive measures in compliance with AF enterprise architecture. The contractor shall ensure all firewalls and intrusion detection or other information assurance systems are fully functioning as intended and are kept current. The contractor shall monitor the performance of the system and resolve any issues related to the efficient and effective use of the system in general.

The contractor shall provide CRM/TMT support to include:

· Secret Internet Protocol Router Network (SIPRNET) TMT planning and implementation

· Assist the government in running the CRM/TMT configuration control process

· Document proposed requirements, analyze alternatives and provide the government with input on best approach to new requirements

· Generate Reports to provide metrics on use of TMT

· Implement license management process

· Work with AFRC to leverage CRM investment to solve applicable business problems

· Work with AFRC to define the types of data the TMT dashboard can display

· Assist the government in supporting SIPRNET TMT and NIPRNET TMT suite

· Provide daily on-going sustainment support; resolve or apply any needed system changes within 2 working days, 90% of the time or coordinate with COR. Remaining 10%, coordinate with COR.

· Resolve 75% of Tier 3 tickets within 30 days or coordinate with COR. Remaining 25% will be coordinated with the COR.

4.7 Systems Development, Migration and Integration

The contractor shall provide services including, but not limited to, software development, software security, web services development, web services testing, smart phone or other IT devices applications and testing, security layer integration, database clean-up, data wrapping, and data conversion. The contractor shall provide system performance tuning, system re-hosting, and integration services. The contractor shall provide systems migration and integration support services to migrate legacy systems to an Enterprise Resource Planning System (ERP) or an existing standard infrastructure such as the Global Combat Support System (GCSS) or DoD Enterprise Computing Center (DECC). The contractor shall use only Government-Off-The-Shelf (GOTS) tools or approved Commercial-Off-The-Shelf (COTS) tools for systems design and development, or incorporation in system solutions, in accordance with AF Manual 33 -153, Communications and Information, and AF Policy Directive 33-2, Information Assurance (IA) Program, and the Air Force 33-200 series publications. Task orders for classified and mission-system networks will follow guidance and standards as identified in the task order.

4.8 iContinuity of Operations (iCOOP) Support The contractor shall assist AFRC in planning and executing the building of a COOP capability for CRM/TMT. AFRC has a designated Information COOP (iCOOP) facility including infrastructure at Dobbins ARB. The contractor shall assist AFRC in planning, updating and maintaining a Disaster Recovery Program for CRM/TMT, utilizing the iCOOP.

4.9 Normal Work Hours. The on-site Contractor’s core hours of operations shall be from 0730 until 1630 (local time), Monday through Friday, excluding federal holidays. The Government reserves the right to change the core hours at any time.

4.10 Federal Holidays. The Contractor shall not have staff present at the government installation facilities on federal holidays. The federal holidays observed are as follows: New Year’s Day, Martin Luther King’s Birthday (as celebrated), President’s Day (as celebrated), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

4.11 Program Manager (PM). The PM and alternate PM shall have full authority to act for the contractor on all contract matters relating to the daily operation of the contract. The names and phone numbers shall be provided, in writing, to the AFRC/PKA Contracting Officer (CO) and the AFRC/org symbol Contracting Officer Representatives (CORs) upon award.

5.0 GENERAL INFORMATION

5.1 Contractor Manpower Reporting.

5.1.1 In accordance with the Secretary of the Air Force for Acquisition (SAF/AQ) Memorandum, Implementation of FY11 NDAA [National Defense Authorization Act] Section 8108 [of Public Law 112-10 of the Department of Defense and Full-Year Continuing Appropriations Act, 2011], Contractor Inventory, dated 13 Nov 2012, the Contractor shall provide an annual count of Contractor personnel performing work if the DoD is the requiring activity, if the acquisition is using U.S. Government appropriated funds, and if the acquisition is equal to or greater than the Simplified Acquisition Threshold (SAT) [currently $150,000.00]. This requirement includes supply contracts with embedded services elements, Architect & Engineering (A&E), and Research & Development (R&D) contracts.

5.1.2 In accordance with the Office of the Secretary of Defense (OSD) Memorandum, Enterprise-wide Contractor Manpower Reporting Application, dated 28 Nov 2012, the Contractor shall report all Contractor labor hours, including subcontractor labor hours, required for performance of the services provided under the contract at the Enterprise-wide Contract Manpower Reporting Application (eCMRA) site below. Reporting shall be conducted for each fiscal year (FY), which extends 01 October through 30 September. While inputs may be made any time during the FY, all data shall be reported no later than 31 October of the following FY. The Contractor may direct questions to the help desk at the eCMRA site below.

http://www.ecmra.mil

5.2 On-Base Disaster Responsiveness Requirements. The Contractor shall adhere to all directives of the military installation regarding natural and man-made disasters in performance of on-base contract requirements. The Contractor may use the media announcements until such time as the AFRC/PKA CO contacts the contractor with formal direction. The Contractor shall provide the AFRC/PKA CO and AFRC/org symbol COR with the name and telephone number of the designated Contractor Representative(s) to allow for timely notification by the AFRC.

5.2.1 Continuation of Mission-Essential Services during a Crisis.

5.2.2 Definition of Mission-Essential Services. In accordance with DFARS 252.237-7023(a)(1), Continuation of Essential Contractor Services, “ ‘Essential contractor service’ means a service provided by a firm or individual under contract to DoD to support mission-essential functions, such as support of vital systems, associated support activities, and similar services provided to foreign military sales customers under the Security Assistance Program. Services are essential if the effectiveness of defense systems or operations has the potential to be seriously impaired by the interruption of these services, as determined by the appropriate functional commander or civilian equivalent.”

5.2.3 Designation of Services as Mission-Essential. In accordance with DFARS 237.7602(a), The Continuation of Essential Contractor Services/Policy, DFARS 252.237-7023(a)(2), and Air Force Instruction (AFI) 10-403, Deployment Planning and Execution, paragraph 1.9.1.33.2, the Functional Commander (FC) or civilian equivalent has determined these services are not mission-essential and will not continue in the event of a crisis.

5.3 Contractor Identification. The Contractor personnel shall wear contractor-provided identification at all times while in government facilities so as to distinguish themselves from Government employees. Contractor personnel may attend meetings, answer phones, and work in other situations where their status is not obvious to third parties; therefore, the Contractor personnel shall always identify themselves as Contractor support to avoid potential misrepresentation as Government personnel or to avoid situations arising where sensitive topics might be better discussed solely amongst government personnel. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor personnel occupying collocated space with their Government program customer shall identify their work space with their name and company affiliation.

5.4 Force Protection Condition (FPCON) Relocation & Telework. Due to the nature of the majority of the requirements, the Contractor shall not provide for telework without direction from the CO. In the event of a FPCON Relocation, the Contractor shall relocate temporarily to a location designated by AFRC/A6 and continue working on a short-term basis. In the event conditions exceed one week in duration, the contract will be temporarily suspended via written direction from the CO.

5.5 Training Requirements.

5.5.1 Contractor personnel shall complete mandated training required for performance of this contract in accordance with AFI 36-2201, Air Force Training Program, paragraph 7.4.10 as stated below and/or as required by the AFRC/A6 COR. The required training shall be completed prior to commencing performance with evidence of course completion submitted to the COR in accordance with PWS paragraph 5.7.2.

· DoD Information Assurance Awareness (ZZ133098)

· Security Administration (ZZ133078)

· Fire Extinguisher Safety (AFI 91-203)

· Defense Security Service Derivative Classification/Refresher

· IAT Level 2 Certification in accordance with 8570

5.6 Training Certificates. The contractor personnel shall provide certificates of required government training as set forth in PWS paragraphs 5.6.1.

5.7 Non-personal Services. The Government will neither supervise contractor personnel nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against any actions that are of the nature of personal services, or give the perception of personal services. The Contractor shall notify the AFRC/A7KA CO immediately if any task requires action by the Contractor personnel that constitutes, or are perceived to constitute personal services. These services shall not be used to perform work of a policy/decision making or management nature, i.e. inherently governmental functions. All decisions relative to the [insert title of requirement] program supported by the Contractor shall be the sole responsibility of the Government.

5.8 Section 508 of the Rehabilitation Act of 1973. The Contractor shall meet the requirements of the Access Board’s regulations at 36 CFR Part 1194, particularly 1194.22, which implements Section 508 of the Rehabilitation Act of 1973, as amended. Section 508 (as amended) of the Rehabilitation Act of 1973 (20 U.S.C. 794d) established comprehensive requirements to ensure: (1) Federal employees with disabilities are able to use information technology to do their jobs, and (2) members of the public with disabilities who are seeking information from Federal sources will be able to use information technology to access the information on an equal footing with people who do not have disabilities.

5.9 Security.

5.9.1 Overview. The Contractor shall comply with all security regulations and directives identified herein and other security requirements as shown elsewhere in this contract.

5.9.2 Information Security.

5.9.2.1 Controlled Unclassified Information Security. The Contractor shall handle and safeguard Controlled Unclassified Information in accordance with DoD Manual 5200.1-M, Volume 4 entitled, DoD Information Security Program: Controlled Unclassified Information (CUI).

5.9.2.2 Information Protection Program. The Contractor shall participate in the host installation’s Information Protection Program (IPP). See paragraph 5.9.6.4 for classified information security.

5.9.3 Physical Security.

5.9.3.1 Installation Perimeter Access Control. The requirements for installation perimeter access are detailed in Air Force Federal Acquisition Regulation Supplement (AFFARS) clause 5352.242-9000 entitled, Contractor Access to Air Force Installations, in Section I, Contract Clauses, of the basic contract.

5.9.3.2 Resource Protection and Integrated Defense. The Contractor shall safeguard all government property in accordance with AFI 31-101, Integrated Defense, and any forms provided for Contractor use. The Contractor shall immediately report all thefts, vandalism, or destruction of property and equipment (Government or Contractor owned) to the Contracting Officer Representative (COR) of this contract.

5.9.3.3 USAF Restricted Area and Controlled Area Access. The requirements for USAF Restricted Area and Controlled Area access are detailed in AFI 31-101, Integrated Defense, and governed at each installation by the Integrated Defense Plan.

5.9.3.4. HQ AFRC Facility Access. The Contractor personnel shall be issued access control badges which will allow access to work centers, as applicable. Badges will be displayed while in HQ AFRC facilities; removed when departing HQ AFRC facilities.

5.9.4 Personnel Security.

5.9.4.1 Background Investigation Requirements.

5.9.4.1.1 Processing. The Contractor shall be responsible for processing all employee security clearances. The Servicing Security Activity at the installation will only process and forward requests for Contractor personnel background investigations requiring a Trustworthiness Determination (SF 85P) using the Electronic Questionnaires for Investigations Processing (e-QIP) system.

5.9.4.1.2 Contractor Notification. The Contractor is notified by the Servicing Security Activity at the installation Personnel Security section of the results of the Contractor personnel background investigation for Trustworthiness Determinations.

5.9.4.1.3 COR Notification. The Servicing Security Activity at the installation will notify the COR with the results of the Trustworthiness Determinations when they are returned from the Air Force Central Adjudicative Facility with an eligibility of “No Determination Made”. The Contractor personnel shall not have access to sensitive information, automated information systems, or restricted areas until a final determination is made. The Servicing Security Activity at the installation notifies the COR with the final determination.

5.9.4.1.4 Terminations. If Contractor personnel are terminated before the Government completes the Trustworthiness Determination, the Contractor’s PM shall immediately forward written notice to the Servicing Security Activity at the installation with a copy of the notice to the COR.

5.9.4.1.5 Applicability to Security Clearance. The requirement for the background investigation for a Trustworthiness Determination does not equate to a mandate for a security clearance, when applicable.

5.9.5 Privacy Act of 1974. The Contractor personnel shall have access to Privacy Act information that requires adherence with the Privacy Act of 1974, Title 5 of the U.S. Code, Section 552a, AFI 33-332, Air Force Privacy Act Program, and other applicable agency rules and regulations. The Contractor personnel shall follow agency procedures to identify and safeguard reports and data accordingly. The Contractor shall ensure that Contractor personnel assigned to this requirement are briefed annually on properly identifying and handling Privacy Act data and reports.

5.9.6 Network Security.

5.9.6.1 Overview. Network access is a privilege extended to Contractor personnel. Network access will be granted by the Government after all criteria have been met and may be suspended for cause as defined in AFI 33-115V2, Section 5.6. Network access will be approved by the Government in accordance with AFI 31-501, AFI 16-1406, AFI 33-115V2 and V3, AFI 33-200, DoDI 8510.01, and DoDM 5220.22-M and its supplement. Pursuant to AFI 33-115V2, every individual who has access to the Air Force (AF) network (af.mil) or af.smil domain, specialized systems, and mission systems is a network user. Before becoming an Air Force network user, the Contractor personnel shall have a favorable background investigation for the designated IT level and system, be trained, and licensed. This process of training and licensing ensures every AF network user is trained and aware of the basic principles of network security and their role in Information Assurance (IA). The Government will issue a Common Access Card in accordance with Air Force FAR Supplement clause 5352.242-9001 entitled, Common Access Card for Contractor Personnel, to Contractor personnel that meet the criteria (favorable trustworthiness determination, training and licensing).

5.9.6.2 Foreign Nationals. All Contractor personnel that are Foreign Nationals shall meet the requirements of AFI 31-501 prior to network access. The Contractor shall ensure the request for network access for Foreign Nationals in their employ are processed and approved by the Foreign Disclosure Office (FDO) in accordance with Air Force Security Systems Instruction (AFSSI) 8522 entitled, Access to Information Systems, paragraphs 3.2.1 and 3.2.3. All requests for must be staffed through the AFRC Foreign Disclosure Office at least 30 days in advance of the intended visit.

5.9.6.3 Information Technology (IT) Level and Investigation Required. Contractor personnel shall possess a National Agency Check/Local Check Investigation for IT Level II or a National Agency Check with written inquiries for IT Level III Access, as mandated by DoD Regulation 5200.2-R entitled, Personnel Security Program, paragraph C3.6.15 and DoD Instruction 8500.1 entitled, Cybersecurity, para 3i. Contractor personnel shall possess a current and favorable background investigation for designated level IT LEVEL 2 prior to contract performance. Contractor personnel without a current investigation shall follow the procedures in PWS paragraph 5.9.4.1.

5.9.6.4 Classified Information Security and Clearance Level. The Contractor shall require access to classified information at the security clearance level of SECRET as the contractor requires IT Level II access to the SIPRNET and unescorted access to the MCCC in performance of this contract. The Contractor shall conform to the provisions of DoD 5220.22M, National Industrial Security Program Operating Manual (NISPOM), DoD 5220.22-R, Department of Defense Industrial Security Program, DoDM 5200.01 V2 and V3, Department of Defense Information Security Program and AFI 16-1404, Air Force Information Security Program, and AFI 16-1406, Air Force Industrial Security Program.

5.9.6.4.1 Access Requirements. The Contractor personnel who require access to classified information or materials shall: (A) Possess a valid and appropriate security clearance, (B) Execute a Non-Disclosure Agreement (NDA), and (C) Have a valid need for access to the information to perform a lawful and authorized Government function. The Contractor personnel shall possess appropriate clearances prior to commencing work that requires access to classified information, facilities or materials. An access briefing must also be completed prior to granting access to classified information.

5.9.6.4.2 DD Form 254. The Contractor shall comply with the DD254, DoD Contract Security Classification, attached to Section J of this contract. Contract performance is restricted to the Federal installations and government facilities identified by the government in the DD 254.

5.9.6.4.3 Visitor Group Security Agreement (VGSA). The Contractor shall enter into a VGSA with the Servicing Security Activity at the installation. The VGSA shall comply with the provisions of all applicable AF instructions. Coordination of the VGSA shall be accomplished by the signatures of personnel identified on the coordination page. The Contractor shall comply with AFFARS 5352.204-9000, Notification of Government Security Activity and Visitor Group Security Agreements (March 2012).

5.9.6.4.4 Facility Clearance. The Contractor shall comply with AFFARS 5352.215-9000, Facility Clearance (MAY 1996) in accordance with the resulting contract/delivery order.

5.9.7. Unclassified Controlled Technical Information. The contractor shall safeguard Unclassified Controlled Technical Information in accordance with the Defense Federal Acquisition Regulation Supplement (DFARS) Subpart 204.73 – Safeguarding Unclassified Controlled Technical Information, Clause 252.204-7012 “Safeguarding of Unclassified Controlled Technical Information (NOV 2013).”

5.10 Health & Safety Program. The Contractor is responsible for the safety and health of their personnel and protection of the public on Government work sites (DODI 6055.1, Paragraph E5.1). The Contractor shall maintain a health and safety program that meets OSHA standards. If the AFRC/PKA CO notifies the Contractor of a potential OSHA violation, the Contractor is obligated to comply with the applicable OSHA regulations.

5.11 Incident or Mishap Procedures. The Contractor shall immediately call 911. The Contractor shall within one (1) hour notify the AFRC/PKA CO, AFRC/org symbol COR and Government Safety Manager of all mishaps or incidents at or exceeding $2000 (material + labor) for damage to government property. This notification requirement shall also include physiological mishaps/incidents. A written or email copy of the mishap/incident notification shall be sent within three (3) calendar days to the AFRC/PKA CO (with copy to AFRC/org symbol COR) who will forward to the Government Safety Manager. For information not available at the time of initial notification, the Contractor shall provide the remaining information not later than twenty (20) calendar days after the mishap, unless extended by the AFRC/A7KA CO. Mishap notifications shall contain, as a minimum, the following information:

(A) Contract, contract number, name and title of person(s) reporting

(B) Date, time and exact location of accident/incident

(C) Brief narrative of accident/incident (events leading up to the accident/incident)

(D) Cause of accident/incident (if known)

(E) Estimated cost of accident/incident (material + labor to repair/replace)

(F) Nomenclature of equipment and personnel involved in the accident/incident

(G) Corrective actions (taken or proposed)

(H) Other pertinent information The Contractor shall, in the event of an accidental incident/mishap, take reasonable action to establish control of the incident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the incident/mishap investigative authority.

5.12 Fire Emergencies. The Contractor personnel shall dial 911 to report fire related emergencies.

5.13 Department of Labor (DoL) Inspection of Contractor Operations. The Contractor is subject to DoL inspections and enforcement by OSHA health and safety officials while performing work on a Government installation. The OSHA health and safety officials may access workplaces on Government installations at any time, scheduled or unscheduled, during regular work hours. The OSHA health and safety officials must meet security requirements to enter restricted or classified areas. The Contractor shall notify the AFRC/A7KA CO and AFRC/org symbol COR upon notification of a visit.

5.14 Fire Protection and Prevention Program - Robins AFB GA. All Contractor personnel performing work on properties under jurisdiction of Robins AFB GA shall be responsible for fire safety and compliance with all applicable OSHA, State, Air Force, AFMC, and base regulations and directives. The Contractor personnel shall attend a contractor's briefing on fire safety prior to any work. The Contractor shall ensure that all Contractor personnel and sub-contractors under their control are briefed on fire prevention practices in accordance with Robins AFBI 32-2001, Fire Protection Operations & Fire Prevention Program. The Contractor personnel who work on Robins AFB GA are required to take annual fire prevention refresher training in accordance with RAFBI 32-2001, paragraph 2.4.

5.15 Environmental Management System (EMS).

5.15.1 Executive Order (E.O.) 13423, Strengthening Federal Environmental, Energy, and Transportation Management, and E.O. 13514, Federal Leadership in Environment, Energy, and Economic Performance, establish the requirement for an EMS.

5.15.2 In accordance with the Assistant Secretary of the Air Force (SAF) Policy Letter, Conformance with Air Force Environmental Management System (EMS) Requirements for Contracts Performed on Air Force Installations, dated 11 Dec 06, Contractor personnel who perform work on any USAF installation shall comply with the EMS requirements established by the installation.

5.15.3 Contractor personnel shall complete EMS training prior to beginning work on any USAF installation.

The EMS training requirement may be satisfied by any of the following means:

1) If the Contractor is International Organization for Standardization (ISO) 14000 (Environmental management) certified, Contractor personnel do not have to complete EMS training; however, the Contractor must provide documentation of ISO 14000 certification to the PCO.

2) If Contractor personnel possess CACs, they may complete EMS - General Awareness Training at the Advanced Distributed Learning Service (ADLS) site below. The Contractor shall provide their certificate(s) to the PCO.

https://golearn.csd.disa.mil/kc/login/login.asp?kc_ident=kc0001

3) If Contractor personnel do not possess CACs, the Contractor may request a copy of Robins AFB EMS Awareness Training via the Environment Management POC. The Contractor shall notify the PCO that EMS training has been completed.

5.15.4 The prime Contractor shall ensure subcontractors comply with the EMS requirement.

5.16 Invoicing/Payment and Receipt/Acceptance.

5.16.1 In accordance with DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports, the Contractor shall submit/process payment requests (invoices, Receiving Reports or combos) and receipt/acceptance documents via Invoice, Acceptance, Receipt and Property Transfer (IRAPT) located on the Wide Area Workflow eBusiness Suite (WAWF eBusiness Suite). Additional information regarding IRAPT is available at the site below.

https://wawf.eb.mil

5.16.2 Services will be accepted by the COR.

5.17 Inspection of Services.

5.17.1 In accordance with FAR 52.246-4, Inspection of Services - Fixed-Price, the Government reserves the right to inspect Contractor performance.

5.17.2 In accordance with FAR 52.246-4, the Contractor shall maintain an inspection process acceptable to the Government. The Contractor and shall maintain records of inspections which shall be made available to the Government as long as the contract requires.

6.0 GOVERNMENT POINTS OF CONTACT

6.1 Contracting Officer Representatives. The Contracting Officer will designate a COR in accordance with DFARS 252.201-7000 for this contract. The COR provides the Contractor personnel access to all available Government-furnished information, facilities, material, equipment, services, etc. as required, for this requirement. The COR also provides assistance to the AFRC/PKA CO with technical monitoring of the requirement and administration of the contract.

6.2 Points of Contact. A list of the government team members for contract surveillance including the Contracting Officer and Contracting Officer Representative with applicable contact information is included in the COR Designation memorandum.

7.0 REFERENCE DOCUMENTS

7.1 Compliance Documents. The Contractor shall comply with the latest edition of the following directives, instructions, regulations, manuals and statutes.

· Privacy Act of 1974

· DoDM 5200.01V1, DoD Information Security Program: Overview, Classification, and Declassification

· DoDM 5200.01V2, DoD Information Security Program: Marking of Classified Information

· DoDM 5200.01V3, DoD Information Security Program: Protection of Classified Information

· DoDM 5200.01V4, DoD Information Security Program: Controlled Unclassified Information

· DoD 5200.2-R, Personnel Security Program

· DoD 5200.08-R, Physical Security Program

· DoD 5220.22-M, National Industrial Security Program Operating Manual & Supplement 1

· DoD 5220.22-R, Department of Defense Industrial Security Program

· DoD 5400.11-R, Department of Defense Privacy Program

· DoD Directive 5400.11, Department of Defense Privacy Program

· DoD Directive 8500.1, Information Assurance

· DoD Directive 8500.2, Information Assurance Implementation

· AFI 31-101, Integrated Defense

· AFI 31-113, Installation Perimeter

· AFI 16-1404, Air Force Information Security Program

· AFI 31-501, Personnel Security Program Management

· AFI 16-1406, Air Force Industrial Security Program

· AFI 33-111, Voice Systems Management

· AFI 33-115V1, Network Operations (NETOPS)

· AFI 33-115V2, Licensing Network Users & Certifying Network Professionals

· AFI 33-115V3, Air Force Network Operating Instruction

· AFI 33-200, Information Assurance Management

· AFI 33-332, Air Force Privacy and Civil Liberties Program

· AFMAN 33-152, User Responsibilities and Guidance for Information Systems

· AFMAN 33-363, Management of Records

· AFPD 33-2, Information Assurance (IA) Program

· AFSSI 8522, Access to Information Systems

· AFI 91-202, The US Air Force Mishap Prevention Program

· AFI 91-203, Air Force Consolidated Safety Instruction, paragraphs 6.2.1, 6.2.16 and 6.2.17

· AFI 91-204, Safety Investigation & Reports

· Robins AFIB 32-2001, Fire Protection Operations & Fire Prevention Program

· Occupational Safety and Health Administration Standards (OSHA)

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