SOW B.1360 Wi-Fi, Dec 21, 2020 rev 1.0.pdf

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Statement of Work

(SOW)

Commercial Internet Installation & Service

Aviano Air Base Italy

Revision 1.0

December 21, 2020

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Contents

1.0 SCOPE

2.0 GENERAL DESCRIPTION

The following is a summary of work:

The initial installation will be for the following buildings/locations (see attached map):

3.0 SCHEDULE

4.0 CONTRACTOR PROFESSIONAL SERVICES RESPONSIBILITIES

4.2 Access Points

4.3 Bandwidth

4.4 Maintenance & Support

4.5 Technical Support/Troubleshooting/ Network Monitoring

4.6 Quality Assurance

4.7 Complaints

4.8 Walk-Through

5.0 PROCUREMENT

5.2 Equipment Warranty

6.0 INSTALLATION

6.1 Testing and Acceptance

6.1.2 Acceptance

7.0 PLACE OF PERFORMANCE/ HOURS OF WORK

10.0 POINTS OF CONTACT (POC):

11.0 ADDITIONAL REQUIREMENT:

12.0 APPENDIX

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1.0 SCOPE

This Statement of Work (SOW) is to establish a contract which will provide installation of all the necessary equipment and commercial internet service for the building 1360.

2.0 GENERAL DESCRIPTION

The contractor shall provide reliable commercial internet service to the 31st Fighter Wing (FW) and 31st Operational Group (OG) enabled users to operate personal or official wireless devices within the work areas as denoted within this Statement of Work (SOW).

The contractor shall provide all design, labor, and materials to install required infrastructure/software for the commercial wireless internet service. All equipment, installation and wiring shall be provided and/or performed by the contractor, to include permits or permissions to get the access point operational at the selected areas. The solution will be installed in accordance with all commercial, United States Air Force (USAF) and Italian Air Force (ITAF) regulations and standards. Wi-Fi will be authorized to broadcast in common accessible areas only, and will not duplicate the service if already provided by other means. The commercial Wi-Fi will not be connected to the base network/infrastructure and will not use “af.mil” domain. Provider will deliver backbone commercial network access of not less than 100.0 Mbps upload and download bandwidth.

Bandwidth will be increased or decreased as required to allow optimum service at the lowest permissible bandwidth. The bandwidth usage will be controlled to enable access by all customers without one customer affecting the other. The Wi-Fi system installed will allow unlimited data usage in the building 1360.

The following is a summary of work:

• Contractor shall create and present project details with installation phases and timelines;

• Contractor shall provide the Government all equipment technical data sheets;

• Contractor shall identify main/subordinate antenna location(s) as well as other solutions and costings for future expansions/changes;

• Contractor shall configure the wireless network in accordance with directives and limitations given by the Government (i.e. login/password; limit of bandwidth per each user;

endpoint security, block of certain websites; users not being able to see each other surfing contents etc.…);

• Contractor shall submit Frequency Request Sheet* if applicable;

• Contractor shall provide regular/periodical (quarterly) maintenance and special maintenance on demand. The records of these inspections will be supplied to the Contracting Officer;

• Contractor will provide metrics on service usage on demand (i.e. peak hours of usage/how many users/ upload/download/) to be utilized for modification of the contract or renewal;

• Contractor shall provide English speaking help desk services 24/7, dedicated email

2 | P a g e address for outage report tickets, as well as, live support personnel available during duty hours Mon-Fri (0730 to 1630 local time);

• The response time for contractor support/repair action(s) shall be no more than two(2) work days for equipment failure, service outage or major breakdowns;

• Minimum two (2) years warranty agreement. Response time must be 24/7;

• Any equipment identified in the section 889(a)(1)(B) cannot be used in the solution;

• Contractor will notify the Government of any discrepancies, problems and/or misuse of the service/system;

• For additional installations the contractor has seven (7) calendar days to perform the site survey and provide the Government with a technical solution. Once solution is approved the installation shall occur within fifteen (15) calendar days from approval notification;

• If needed, contractor will provide training to base personnel/Point of Contact (POC)

• Contractor shall provide all labor, materials, transportation, safety measures and supervision, and will follow all base regulations and policies regarding security, safety, environmental, federal, state and host nation regulations, as applicable;

• There will be no Government furnished property/equipment provided under this contract;

• The Government will provide access to the communication-rooms and/or any other part of the building needed for the installation, as well as, storage space for the contractor’s properties. If additional space is required to support future Government requirements, the contractor shall coordinate with the customer to determine if space is available. The contractor shall request the storage area when submitting the quote;

• The Contractor’s equipment shall be able to upgrade/expand in order to support changes.

The system equipment installed shall be able amplify or decrease modularly if migration to higher or lower order services becomes necessary;

• US Government/DOD Policy regarding wireless services may change throughout the life of the contract. These policy changes may affect this contract and therefore may require future modifications to remain in compliance with aforementioned policies;

• Subject to military security requirements, Aviano AB shall permit contractor personnel to access when/if needed in order to perform system troubleshooting, repair and testing, as military mission permits;

• The Contractor or Customer POC will coordinate with 31 CS/SCXP if access to Comm rooms are required;

• The Government will provide a maximum of two (2) fiber optic cable strands to the building 1360 and premise wiring if available. The contractor will use the least amount of fiber optic cable strands in the technical solution; and

• The contractor will provide and operate a firewall and follow all commercial and Government physical and network security practices in their design and operation of the solution.

The initial installation will be for the following buildings/locations (see attached map):

• Building 1360 approximately 900 square meters indoor space for 100 users.

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3.0 SCHEDULE

Contractor shall have approved drawings and submittals for all materials and software prior to any new work or installation of equipment, including accessory items. All work must comply with environmental laws and regulations, as well as with Italian law in regards to privacy, misuse and interception. The contractor shall prepare and deliver an integrated master schedule detailing program activity. The contractor shall baseline the project schedule/plan upon which both parties shall agree.

The contractor shall install the network within 60 days from the contract performance start date.

After the network installation is completed (network is tested and accepted) the internet service shall start on the monthly basis. Installation shall be considered completed when internet access is given and access password is provided. Monthly internet service shall be inclusive of assistance and maintenance for the whole length of the contract.

The contractor shall identify any changes to the schedule by providing revised/updated schedule. The contractor shall include justification and requests for approval for all/any schedule modifications.

The contractor shall collaborate and take into consideration all as of now known COVID-19 restrictions and travel limitations (i.e. quarantine, tests…)

4.0 CONTRACTOR PROFESSIONAL SERVICES RESPONSIBILITIES

4.1 General

The Contractor shall provide a commercial internet service that will enable its users to connect and access the internet sites. A location should immediately begin to broadcast internet service once it has been setup. Completed system must adhere to all Air Force and base installation practices, USAF/DoD regulations, technical letters and instructions and applicable industry standards. The network components shall be fully compliant with Section 889(a)(1)(B) which prohibits executive agencies from entering into a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. It has to be compliant with Italian law in regards to privacy, misuse and interception. Any work deemed not to be compliant shall be re-accomplished at the contractor’s expense. The contractor shall provide heat maps to show the reaches of each access point.

4.2 Access Points

Access points shall be installed in order to provide internet service in the building 1360:

1. For the 31st FW Rooms 001, 001A, 001B, 001C, 001D, 002 & 004;

2. For 31st OG Rooms, 007, 008, 009 and 010.

Aforementioned rooms shall receive Wi-Fi internet signal. Access points shall be ceiling mounted and not within three (3) meters of any device that processes secret information.

If during five (5) year contract rooms’ purpose changes and offices get re-arranged the contractor shall re-position the Access Points to reflect the changes.

Commercial Internet for 31st FW and 31st OG will be separate and independent from one another.

Each user shall be provided with their own password.

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4.3 Bandwidth

The Contractor shall provide each building with a minimum of 100.0 Mbps upload and download bandwidth.

The contractor shall provide unlimited data usage at each building, at the rates specified in the paragraph above.

4.4 Maintenance & Support

The Contractor shall provide maintenance on the system when a component of the system or service fails. There shall be no more than a two (2) business day response time for on-site maintenance to fix a failure during normal business hours (0730 - 1630 Monday to Friday).

4.5 Technical Support/Troubleshooting/ Network Monitoring

The Contractor shall provide 24/7 number and dedicated email address, with English-speaking technical support, to the Contracting Office and appointed Mission Owner POC. The Contractor shall provide a network monitoring support where they can remotely monitor and troubleshoot the system. The system should maintain an up-time capability in accordance with commercial standards.

4.6 Quality Assurance

The contractor shall provide quality assurance support for the entire life of the contract. This support shall assist the government representative in performing random spot checks and in performing the system acceptance tests. Contractor QA and Government Representative shall be responsible for identifying deficiencies and/or discrepancies throughout the life of the contract. A monthly report shall be submitted indicating average troubleshoot time and corrective action taken/to be taken.

4.7 Complaints.

The contractor will respond to written concerns or complaints received by the contracting office.

(Note: Response is an action designated to correct or clarify a situation under question.) The contractor will provide the contracting officer a written response within 5 working days from the day the concern or complaint was received.

4.8 Walk-Through

The contractor shall schedule a walk-through with government’s Project Manager when network installation is completed, and prior to providing internet connection and access. Walk-Through must be scheduled at least 72 hours prior to the event.

5.0 PROCUREMENT

5.1 Equipment Ownership

The contractor shall purchase, with government approval, all equipment, and accessories necessary for the execution of this project according to the applicable List of Materials (LOM). The equipment

5 | P a g e will be owned by the contractor and the contractor will be responsible for the maintenance and removal, if needed or after the contract expiration date. If within 30 calendar days of the removal request the equipment has not been removed the Government acquires the right to remove and dispose the equipment.

The table below will be filled and submitted together with the quote.

Frequency Band Transmitted PWR Aviano Unit Managing Equipment 31st FW and 31st OG Equipment Nomenclature Type of Antenna Location of Receiving Antennas (Buildings/Room)

B.1360

Antenna Gain Antenna Height Above Sea Level

5.2 Equipment Warranty

Two year warranty agreement and maintenance of the equipment.

6.0 INSTALLATION

The contractor shall provide all equipment and supplies necessary to support this requirement. The Contractor shall provide a list of all components installed for this project, as well as a list of the components removed if any.

6.1 Testing and Acceptance

6.1.1 Testing

The contractor shall ensure installation is operational and meets all required commercial, local and international industry standards, military instructions, standards, policies, guidelines, regulations and practices. The testing procedures will be provided in writing, as well as a copy of the outcome of the performed test.

6.1.2 Acceptance

The system shall operate with minimal failure during the acceptance testing and activation of the service. During this period, the contractor shall provide all support necessary to resolve any issues arose or noted. Upon completion of the project As-built drawing shall be provided to

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31 Communication Squadron representatives.

7.0 PLACE OF PERFORMANCE/ HOURS OF WORK

The service shall be performed exclusively at Aviano AB. The contractor is expected to work normal business hours, 0730 to 1630, Monday through Friday, excluding Italian and U.S. holidays. The contractor is expected to give sufficient time to allow the entrance and exit of base security points before, during and after the normal work hours.

10.0 POINTS OF CONTACT (POC):

Point of Contacts will be provided at time of award of the contract.

11.0 ADDITIONAL REQUIREMENT:

All work area shall be kept as clean as possible during working hours. Debris will not be allowed to accumulate on work site. All debris will be deposited in an authorized container supplied by the contractor.

The Contractor shall be responsible for ensuring all personnel engaged in the performance of this contract observe all host country laws concerning safety and in particular D. lgs. 81/2008 and latest reviews. Contractor shall consider in advance interference hazard through a preliminary assessment plan: the DUVRI - Documento Unico per la Valutazione Rischi da Interferenze shall be coordinated with 31 FW/CCPP Base employees safety representative (Phone 0434 30 5709), in accordance with Legislative Decree 81/08.

Contractor shall develop a site specific plan for operational safety (POS - Piano Operativo di Sicurezza) in accordance with Legislative Decree 81/08, prior to starting planned work activities.

Employees training certificates shall be included in the POS documents.

Contractor's representatives shall receive a safety briefing during the pre-performance conference from Base 31 FW/SEG Occupational Safety Office. Electronic copy of POS will be provided to 31 FS/SEG (Phone 0434 30 4817).

The contractor shall invoice via Procurement Integrated Enterprise Environment https://piee.eb.mil/piee-landing/ not later than 10th day of the next month after the service was completed / provided. Negative past performance will be given to the contractor not invoicing regularly, as well as 1% discount will be requested for each month of delay in invoicing.

12.0 APPENDIX

Attachment 1 – Maps and facility layout https://piee.eb.mil/piee-landing/

Bldg 1360 Floor Plan

Rm 001a

Rm 001b

Rm 004

Rm 001d

Rm 001c

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001a

001d

001b

Rm 001

Rm 002

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