Attachment_1,_Performance_Work_Statement.docx

PERFORMANCE

WORK

STATEMENT

for

FLEET SERVICE AND BAGGAGE HANDLING

October 2017

Table of Contents

Section Number and Title

1.0 Description of Services

2.0 Performance Requirements Summary/Service Summary

3.0 Government Furnished Property and Services

4.0 General Information

5.0 Appendices

Appendix A, ESTIMATED WORKLOAD DATA

Appendix B, AERIAL PORT FUNCTION SOEs

Appendix C, FORMS

Appendix D, GOVERNMENT FURNISHED PROPERTY AND EQUIPMENT

Appendix E, EXPENDABLE SUPPLIES

Appendix F, DEFINITIONS AND ACRONYMS

1. DESCRIPTION OF SERVICES

The contractor shall provide all tools, materials, transportation, supervision, and labor, necessary to provide fleet and baggage handling services at the 727 AMS Aerial Port, RAF Mildenhall and RAF Lakenheath, as contained in this Performance Work Statement (PWS). Service includes, but is not limited to the following: to provide 24-hour dispatch service under operations control; baggage handling to consist of building, breakdown, and weighing baggage pallets, secure, load/unload, and deliver loose and/or palletized passenger baggage; aircraft servicing to consist of providing inventory of all accountable aircraft service items, interior cleaning, passenger comfort service, water service, and wet and dry ice service; catering services that consists of picking up meals, snacks, and beverages from In-flight Kitchen and delivering to/from aircraft; staircase vehicle services that provides staircase vehicle support to all required aircraft; records and reports that consists of providing daily and monthly summary reports, complete and maintain all required files and forms to properly account for and trace all supplies and equipment; and quality control that establishes and maintains a quality control system to ensure professional fleet and baggage handling services are performed. All fleet operations shall be performed in compliance with AMCI 24-101 Volume 10, published safety guidance, and squadron operating instructions. A Foreign Object Damage (FOD) prevention program will be established by the contractor and implemented to ensure that there are no risks to aircraft from foreign objects such as trash left in fleet vehicles.

2. PERFORMANCE REQUIREMENT SUMMARY (PRS)/SERVICE SUMMARY

2.1. Operations Control

2.1.1. The contractor shall man a 24-hour dispatch service office within the fleet service compound and shall immediately respond to all communications In Accordance With (IAW) commercial industry standards. The contractor shall be required to use Government furnished computer terminals to access aerial port automated systems, to record, inform and update all services timely and accurately.

NOTE: Government will provide contractor with training on provided software.

2.1.2. The dispatcher shall accurately record all ground handling fleet service operations on military transport aircraft and commercial contract carrier missions.

NOTE: Scheduled ground times are not to be construed as definite. Allowance will be made for deviation from scheduled or announced arrival/departure time (deviations result from unforeseen operational difficulties).

2.1.3. The contractor shall have the capability to provide six aircraft handling services simultaneously during flightline operations.

2.1.4. After 727 AMS operating hours, the contractor shall respond within 30 minutes to 100 ARW/CP or Maintenance Operations Command Center (MOCC) personnel when notified of unscheduled aircraft requirements.

2.1.5. The contractor shall maintain government supplied office/equipment in good working order and perform daily house cleaning duties to ensure a clean and safe work environment.

2.2. Baggage Handling

2.2.1. The contractor shall load/unload and deliver baggage IAW Aerial Port Function Sequence of Events (SOE) (Appendix B) and industry standards. The contractor shall be responsible for the safe handling and security of all baggage in their custody. The contractor shall report any irregularities discovered during passenger baggage handling. The contractor shall report lost, damaged, or excess baggage to the passenger terminal lost and found baggage section and/or Contracting Officers Representative (COR) Personnel. The contractor shall protect baggage from weather conditions IAW industry standards.

2.2.2. The contractor shall ensure that personnel are available in the baggage build-up area in The Passenger Terminal during the processing of all flights to ensure the baggage conveyor is kept clear of baggage and to expedite baggage processing for all passengers.

NOTE: Passenger service dispatch will notify fleet service dispatch of all passenger processing changes.

2.2.3. The contractor shall palletize and load baggage using Government provided 463L pallets and nets IAW AMCI 24-101, Volume 11 Section D (Pallet Build-up).

2.2.3.1. Handling, care, and storage of 463L pallets and net sets will be IAW applicable Technical Orders and local procedures.

2.2.3.2. The contractor shall segregate Space Available (SA), rush baggage, Distinguished Visitors (DV), and Emergency Leave (EL) passenger baggage to allow easy access in case passenger(s) is(are) removed from the flight and as required for quick offload and delivery at downline stations. An AMC Form 20 baggage tag (Appendix C), identifies each category of baggage.

2.2.4. The contractor shall ensure delivery of rush baggage, DV, and EL baggage to the passenger dispatch office within 10 minutes after aircraft block-in.

2.2.5. The contractor shall ensure all other baggage begins arriving to the Passenger Terminal or other area designated by Air Terminal Operations Center (ATOC.) within 20 minutes of aircraft block-in and continue steadily until the last piece of baggage is delivered.

2.2.6. The contractor shall ensure through load baggage is identified and meets ongoing connections.

2.2.7. The contractor may reference Appendix A for baggage handling workload estimates

2.3. Aircraft and/or Air Transportable Galley/Lavatory (ATGL) Servicing

2.3.1. The contractor shall provide an inventory of all accountable aircraft service items. The contractor shall provide interior cleaning, to include cleaning of passenger comfort equipment, aircraft latrine servicing, ATGL servicing, and wet and dry ice service IAW AMCI24-101 Vol 10.

2.3.2. The contractor and the aircraft commander/designated representative shall conduct a joint inventory of all accountable aircraft service items for each aircraft. The AMC Form 249 is used to document inventories and issue equipment IAW AMCI 24-101, Volume 10.

2.3.2.1. For other than AMC aircraft, the contractor shall issue accountable aircraft equipment using the AF Form 1297, Temporary Issue Receipt (Appendix C), in two copies. One copy of this form will be given to the responsible crew member and the second copy will be maintained with the AMC Form 244 (Global Air Transportation Execution System [GATES] generated form) by the contractor IAW AMCI 24-101, Volume 10. The contractor shall remove all non-issued AMC assets from the aircraft prior to departure.

2.3.2.2. Discrepancies/disagreements between arriving/departing aircraft inventories will be identified to COR Personnel and ATOC shall be notified upon discovery.

2.3.3. The contractor shall perform aircraft interior cleaning to ensure the aircraft is clean and sanitized, to include, but not limited to: crew compartments (other than flight deck), lounges, galleys, toilet areas, and passenger/cargo cabins. The contractor shall ensure that:

· the aircraft is free from any contamination caused by airsickness, spilled food/drink, and offensive stains and smells;

· the aircraft is disinfected and deodorized;

· the surfaces in the galley and toilet areas are free from dust and stains to customer satisfaction;

· all cabin/galley windows and mirrors are free from smudges, streaks, and spots;

· soiled pillows, blankets, and linens are removed from aircraft and are brought to the COR for cleaning;

· all trash is removed from the aircraft and disposed of IAW UK/base regulations, policies. Containers adjacent to Bldg. 599 shall be used. A separate dumpster will be allocated for international waste per the Next Generation Estates Contracts service requirements;

· all food related material and food items will be removed and destroyed from incoming flights IAW AMCI24-101 Vol 10;

· all removable galley equipment (See Appendix D and E) is delivered to Bldg. 599 for cleaning and/or storage.

2.3.4. Passenger Comfort Service. The contractor shall provide expendable supplies to all aircraft in the quantities and types listed in Appendix E and IAW AMCI 24-101, Volume 10. The contractor shall ensure:

· all aircraft are serviced with clean pillows and blankets;

· headrest and pillow covers are changed;

· additional pillows and blankets are removed from the aircraft and stored in supply room, building 599.

2.3.5. Aircraft Waste Tank Servicing. Contractor shall provide aircraft waste tank servicing, to the satisfaction of the customer and IAW AMCI 24-101 Volume 10 and best commercial industry standards to include the following:

· Drain and re-charge aircraft waste;

· All aircraft waste tank spills are cleaned and disinfected ;

· Any overcharged spills shall be completely cleaned and disinfected by the contractor. The contractor shall report large spills on either the inside or the outside of aircraft to ATOC upon discovery;

· Waste materials drained from the aircraft are dumped into the base sewer system in the authorized foul waste drain located at Bldg. 599.

2.3.6. The contractor shall replenish aircraft potable/drinking water tanks using the Government provided water service vehicle IAW AMCI 24-101 Volume 10 and Aerial Port Function SOEs.

2.3.6.1. Contractor shall ensure that water and ice are from a source approved by Air Force Biological Environmental Health personnel. The flight kitchen and the contractor’s work area of Building 599 have approved water sources. The contractor shall ensure the water service vehicle is maintained IAW Technical Order 36A12-23-8-71, Section 2.

2.3.7. The contractor shall ensure wet ice is added to the water when individual containers are used. Wet ice is available from the fleet service ice machine in Building 599 or flight kitchen Building 436.

2.3.8. The contractor shall ensure dry/wet ice is delivered and loaded aboard aircraft as directed by ATOC. The Government will provide dry ice.

2.3.9. AMC-Contracted Commercial Aircraft. The contractor shall ensure the following services are accomplished IAW AMCI 24-101 Volume 10 and commercial industry standards:

· water service;

· lavatory/toilet servicing;

· baggage handling services.

NOTE: Cleaning and catering services for AMC contracted commercial aircraft are arranged by the air carrier and is not included as a requirement of this PWS.

2.4. Catering Services

2.4.1. The contractor shall pick-up meals, snacks, and beverages, from Building 436, Inflight Kitchen, and deliver to aircraft IAW Aerial Port Function SOE. The contractor will be required to sign for meals, snacks, and beverages to ensure accountability. Please reference Appendix A to see aircraft arrival and departure estimates.

2.4.2. The contractor shall ensure that meals, snacks, and beverages are loaded and stowed on aircraft IAW AMCI 24-101, Volume 10, Para. 1.4.8.

2.4.3. When notified by ATOC, the contractor shall ensure all meals, snacks, and beverages are returned to Inflight Kitchen.

NOTE: The contractor shall ensure on a given shift that the same personnel handling the flight food or flight feeding equipment do not perform duties which involve cleaning or removal of waste materials from the aircraft. The contractor shall ensure any vehicles used for cleaning or removal of waste materials from an aircraft will not transport food or flight feeding equipment.

2.5. Staircase Vehicle Service

2.5.1. The contractor shall provide staircase vehicle support to all aircraft IAW AMCI 24-101 Volume 14 Paragragh 36.4-36.5. The contractor shall ensure:

· staircase vehicles are in position at the hardstand upon aircraft block-in;

· staircase vehicles are removed from the aircraft 15 minutes prior to scheduled block-out time, or as directed by ATOC or aircrew member;

· staircase support is provided during ground operations as directed by ATOC;

· The contractor may reference Appendix A for staircase workload estimates.

2.6. Records and Reports

2.6.1. The contractor shall properly complete and maintain all required files and forms to account for and trace all supplies and equipment. This service includes the preparation of messages/letters for initiating or answering tracer action to/from other stations and the documentation to account for lost or non-recoverable items.

2.6.2. The contractor shall maintain records of services performed on individual aircraft as indicated in paragraph 2.1.2 above. Documentation will indicate such information as: mission number, type of aircraft, tail number, estimated time of arrival/departure, and the date/time of contractor services provided.

2.6.3. The contractor shall record monthly workload figures reflecting aircraft serviced by type and forward a copy to 727 AMS/TROA, Data Records, for inclusion in station workload reports. Required reports/statistics/documents shall be accurately prepared and forwarded as required by the Government.

2.6.4. The contractor shall provide a daily, “Fleet Service Vehicle Status” summary report. The contractor shall ensure the report is accurately completed and delivered to ATOC and 727 AMS Vehicle Control Officer by 0001 Zulu. Delivery by use of electronic mail, facsimile transmission or paper copy will be accepted.

2.6.5. The contractor shall maintain and comply with local operating instructions in accordance with AMC Instruction 24-101, Volume 10, Para 1.1.1. and 1.3, and Aerial Port Function SOEs.

2.7. Safety Requirements

2.7.1. The service provider shall conform to the safety requirements contained in the contract, AFI 91-203, Air Force Office of Health and Safety (AFOSH) and Occupational Safety and Health Administration (OSHA) for all activities related to the accomplishment of the work to include, but not limited to, the following:

2.7.2. Take additional, immediate, precautions as the COR may reasonably require for safety and mishap prevention purposes.

2.7.3. Protect government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

2.7.4. Ensure that all safety training (Flightline, FOD, etc.) required by the AFIs and squadron safety officer are completed.

2.7.5. Appoint a work center safety rep for Fleet Services and attend the quarterly work center safety meeting to ensure safety issues are disseminated to Fleet Services Personnel and they are aware of any safety policy changes.

2.7.6. Ensure appropriate use of all Personal Protective Equipment (PPE) and related safety gear for fleet service operations (masks, coveralls, etc.).

2.7.7. Ensure chocking procedures are followed IAW Command Performance Standards as determined by AMC/AFIs/squadron safety officer.

2.7.8. For travel to and from RAF Mildenhall/RAF Lakenheath using government fleet vehicles, the contractor is required to use the A 1101 to the Barton Mills “five-ways” roundabout then take the exit to A 1065 to access RAF Lakenheath via Gate 1. The narrow/undulating nature of the B112 (Eriswell road) between Mildenhall and Lakenheath has caused several incidents with government vehicles. In order to mitigate any future incidents RAF Mildenhall has implemented a policy to minimize utilization of this route. Any deviation from this route requires prior approval through the COR (i.e. heavy traffic flow or road works.)

2.8. Delays. Any aircraft delay directly attributed to the contractor in the above categories will be considered unacceptable performance. Any costs attributable to aircraft delay are the responsibility of the contractor.

2.9. Performance Objectives Chart

Performance Objectives/Statements

Provide 24-hour dispatch service IAW AMCI 24-101 Volume 10 and industry standards.

Provide baggage-handling service IAW AMCI 24-101 Volume 14, Aerial Port Function Sequence of Events and industry standards.

handling

Provide aircraft servicing IAW AMCI 24-101 Volume 10, Aerial Port Function SOE and commercial industry standards.

servicing

Provide Catering Services IAW AMCI 24-101 Volume 10, Aerial Port Function SOE

Provide Staircase Vehicle Service IAW AMCI 24-101 Volume 14

Ensure all files, records and reports are complete and accurate

Establish and maintain a healthy Quality Control System

Provide emptying of Latrine Servicing Truck (LST) at authorized emptying location and establish environmental control program

Participate in squadron safety/FOD program to ensure compliance with all AFI safety requirements

Establish vehicle maintenance inspection program

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The Government provided facilities, equipment, materials, and/or services will be maintained IAW Federal Acquisition Regulation (FAR) 52.245-2, Government Property (Fixed Price Contracts). See Appendix D for facilities, equipment, materials, and/or services provided without cost to the contractor.

3.1. Government-Furnished Facilities. The Government shall furnish or make available to the contractor facilities described in Appendix D, Item 1. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-arounds have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to base wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contract.. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the contractor. Compliance with the OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. Further, the Government will assume no liability or responsibility for the contractor's compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the government provided facilities are performed by the contractor, at his or her expense, the contractor must furnish the contracting officer documentation describing in detail the proposed modification. No alterations to the facilities shall be made without specific written permission from the contracting officer. In the case of alterations necessary for compliance with the OSHA, such permission shall not be unreasonably withheld. The contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract.

3.2. Government-Furnished Equipment. The Government shall provide the contractor with the equipment listed in Appendix D, Item 2.

3.2.1. An inventory of Government-furnished equipment must be completed no later than 5 calendar days after the start date of the contract. An annual inventory will be completed within 10 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the contract period. The contractor and a Government representative shall conduct a joint inventory of all Government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded by the contractor and the contracting officer will be notified in writing of the missing or not in working order equipment. The contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the Government representative on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled "Disputes."

3.2.2. The contractor shall submit requests for replacement of Government-furnished equipment to COR Personnel for processing. Such requests shall specify the reason and justification for the replacement request.

3.2.3. Throughout the period of the contract, the contractor shall ensure inoperative special purpose vehicles marked in Appendix D, Item 2 are reported within 24 hours of discovery to RAF Mildenhall repair facilities and Vehicle Control Officer (VCO) Personnel, so that economical repair can be promptly effected. The contractor shall be liable for damage to Government provided equipment caused by contractor personnel. Government vehicles will not be used for any use other than its intended purpose.

3.2.3.1. When a vehicle is taken into Vehicle Maintenance it must be thoroughly cleaned. Vehicles must be checked into Vehicle Maintenance by a vehicle maintenance representative using the AF Fm 1800 prior to leaving the vehicle with Vehicle Maintenance. When collecting a vehicle ensure a thorough inspection of the vehicle to verify that the problem has been corrected and the AF Fm 1800 (or its replacement) is completed by Vehicle Maintenance. If Vehicle Maintenance verifies that a problem exists, but they waive the problem, ensure the AF Fm 1800 is annotated. If there are still issues with the vehicle not working correctly inform Vehicle Maintenance immediately (before leaving Vehicle Maintenance) and get them to correct it. If there is any dispute with Vehicle maintenance over whether the vehicle is working correctly, the COR should be immediately informed. The COR will then work through the VCO to resolve the issue.

3.3. Government-Furnished Materials. The Government will provide the materials listed in Appendix D, Item 3 for performance of services by the contractor for the duration of the performance period of this contract. The initial stock of materials provided shall be inventoried not later than 5 working days after the contract start date by the contractor and a Government representative designated by the contracting officer. Any missing items shall be annotated on the inventory and the contracting officer notified. Any disagreements between the contractor and the Government representative on the materials inventory shall be treated as a dispute covered in paragraph (d) of FAR 52.212-4. The contractor shall be responsible for repair and replacement of these materials when or if necessary.

3.4. Government-Furnished Services. The Government will provide the services listed below:

· Emergency Medical Treatment. In the event of a severe emergency during hours of operation, call 911 and RAF Mildenhall paramedics will respond. If necessary a civilian ambulance will be called to transport contractor employee to the nearest local hospital. The contractor shall be responsible for all costs involved for these services. The contractor shall be responsible for preparing necessary paperwork. All mishaps will be promptly reported to 727 AMS safety office.

· Security Police and Fire Protection. Security Police Desk/Fire: 911

· Familiarization Training as specified in paragraph 4.4.

· Government-Furnished Utilities. The Government will provide reasonable quantities of natural gas, electricity, water, and sewage disposal

· Telephone Services. Two telephone lines will be provided for DSN operational calls. The contractor shall be required to pay for installation and removal of any other telephone service

· Postal/Installation Distribution. Base distribution will be provided by Base Information Transfer System (BITS)

· Pest Management Services. The Government will provide insect and rodent control for all Government-furnished facilities. The contractor shall notify COR Personnel when an insect or rodent problem is detected

· Refuse Collection. The Government will provide refuse collection from dumpsters identified by COR Personnel. The contractor shall be responsible for bringing refuse to the identified dumpsters. The contractor shall not dispose of flammable liquids; mineral spirits; oils; lubricants; and other flammable or hazardous material in base dumpsters. The contractor is required to comply with all installation recycling programs

· Grounds Maintenance. The Government will provide grounds maintenance, except where the installation commander has designated local area maintenance to the occupant, for example clearing snow.

4. GENERAL INFORMATION

4.1. Quality Control. The contractor shall establish and maintain a quality control system that ensures a professional fleet and baggage handling service is performed IAW this contract, applicable laws and regulations, and best commercial practices. The contractor shall develop and implement a quality control plan, which describes in detail an inspection system to cover all services listed in the Service Delivery Summary, specific areas to be inspected on both a scheduled and unscheduled basis. Quality control procedures should present all aspects of quality control to include responsibility for surveillance, a description of records to be kept, methods for identifying and preventing defects in the quality of service, and make records of inspections available to the Government upon request.

4.2. Quality Assurance. The Government will appoint Contracting Officers Representative (COR) Personnel to assess contractor’s performance to ensure services are received. The COR Personnel will assess the contractor’s performance through intermittent on-site inspections of the contractor’s quality control system. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate. Repeated failures discovered during quality control inspections or repeated customer complaints will cause an increase in inspections. Likewise, the Government may decrease the number of quality control inspections if performance dictates. The Government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, in cases of disagreement the Government representative shall make a final determination of the validity of customer complaint(s).

4.3. Contractor Personnel shall present a neat appearance and be easily recognized at all times as a contractor employee. Each contractor employee shall wear contractor provided personal protection equipment (i.e., safety shoes, gloves, hearing protection, etc.) while performing duties under this contract.

4.3.1. The contractor shall ensure all employees are able to obtain a U.S. Air Force Motor Vehicle Operator Identification Card (AF Form 2293) or other form prescribed by the area commander. A current United Kingdom driver’s license will be required to obtain an AF Form 2293.

4.3.2. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval from the Government.

4.4. Training. The Government will provide initial training to the contractor on or about 15 days prior to the contract start date. Training will include such things as aerial port automated systems, flightline driver’s training, Material Handling Equipment, Government furnished equipment, military aircraft familiarization, and documentation. Training will be conducted at RAF Mildenhall, UK, and the training duration is 14 work days. The contracting officer through the 727 AMS COR personnel shall coordinate dates and times for training. The contractor shall provide follow-on training for all employees for the duration of the contract. The contractor shall provide a plan illustrating how employees will maintain training to ensure they completely understand the services and requirements of this PWS and those of the local installation (i.e., safety, first aid, flightline driving, etc.) in addition to how the contractor will ensure that employees hired after the start of the contract will receive the necessary training to begin work. The contractor will be responsible for its employee’s proficiency level. Proof of proficiency level training is the responsibility of the contractor.

4.5. Security Requirements

4.5.1. Base Entry Pass. Personnel requiring entry to RAF Mildenhall and RAF Lakenheath without an escort require written and approved authorization IAW AFI 31-101 and related guidance. Prior to unescorted entry, the contractor will ensure each employee obtains and completes a United States Air Force in Europe (USAFE) Form 79, Request for Base Entry Pass Identification and AF Form 2583, Request for Personnel Security Action, from the Unit Security Manager at the 727 AMS. The contractor will take the documentation and present them to the Base Security Manager, who will conduct a Local Files Check (LFC). After a favorable LFC is conducted, the above mentioned documentation will then be presented by the contractor to the Pass & Registration office at RAF Mildenhall, for processing and issue of the Base Entry Pass.

4.5.2. Flightline Restricted Area Permits. Working on the flightline and/or military aircraft to include Government-chartered aircraft, also requires special authorization permits. The contractor shall be responsible for using personnel that can pass the background investigation (Host Agency Check [HAC]) worksheet from the Unit Security Manager at 727 AMS. The Unit Security Manager will forward the completed HAC worksheet and two copies of the AF Form 2583, Request for Personnel Security Action, to the Installation Security Manager for processing. After favorable HAC results are identified in writing to the Unit Security Manager, the Unit Security Manager will prepare the AF Form 2586, Unescorted Entry Authorization Certificate. The employee will present this form, along with the favorable HAC results to the RAF Mildenhall Pass & Registration Office for further processing and issuance of the Restricted Area Badge.

NOTE: Due to the access to flight schedules and other sensitive information, Fleet Services personnel are required to receive an OPSEC awareness briefing from the COR/Security Manager as part of their initial orientation into employment under the terms of this contract. If significant changes in OPSEC guidance arises, refresher training would be required for all employees as determined by the Squadron Security Manager.

4.6. General Purpose Vehicles. The contractor shall need to provide general purpose vehicles in the performance of this contract. All general purpose vehicles used in the performance of this contract shall be clearly identified, by use of logo or other markings, as a contractor vehicle. All servicing, maintenance, and fluids required for the operation of these general purpose vehicles is the responsibility of the contractor. Service and maintenance should be carried out on general purpose vehicles to the same standard as the government provided vehicles. All general purpose vehicles shall be taxed and insured. This is the responsibility of the contractor.

4.7. Cleaning Services. The contractor shall provide general housekeeping of all Government furnished facilities, vehicles and equipment. Contractor shall also be responsible for policing the grounds, 50 feet, around Bldg 599, RAF Mildenhall.

4.7.1. Remove foreign objects from assigned parking areas, vehicles (inside and out), and work areas prior to and after all operations to prevent Foreign Object Damage (FOD). FOD checks should be completed as stated above, along with when the vehicle is checked out every day and the AF Fm 1800 is signed. Ensure the entire vehicle, to include under the seats, in the doors, in the cup holders, in the center console, in the glove compartment, in the FOD bag and in the back of trucks or in the boot of cars are free of FOD at the end of each operation.

4.8. Government Remedies. The Contracting Officer shall follow FAR 52.212-4, Contract Terms and Conditions – Commercial Items (Jan 2017), for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.9. Hours of Operations. Standard airfield operating hours are 0600L – 2300L Monday through Thursday, 0600L – 2200L Friday-Saturday and 0900L – 2200L Sunday. Aircraft may land during quiet hours (non-standard airfield operating hours) with approval from appropriate command and control agencies. Changes to standard airfield operations may occur. The contractor will receive changes to airfield operations in writing from the Contracting Officer.

4.10. Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. On occasion, emergency services may be required to support an activation or exercise of contingency plans during quiet hours. Activation of the emergency services, as declared by the Wing Commander or authorized representative, during this time shall require the contractor to provide full manning to cover all the requirements of normal service during what is normally limited service for quiet hours. The contractor shall provide the additional fleet service and baggage handling IAW the standards of this Performance Work Statement. Remuneration for this service will be negotiated if and when contingency service is required.

4.11. Control and Handling of Hazardous Materials. The contractor shall retain full responsibility for all hazardous materials used in conjunction with this contract. All transport, usage, storage and disposal will be in strict accordance with United Kingdom (UK) Health and Safety at Work Act of 1974, and the UK Environmental Protection Act of 1990.

4.11.1. Within 10 days of contract award, the contractor shall provide a listing of all hazardous materials to be used to complete this contract. The listing shall include Material Name, Manufacturer, Quantity, and Process for which the hazardous material will be used, location to be stored and how material will be contained in case of a spill. The contractor shall forward this list, a Safety Data Sheet for each HAZMAT, and a Control of Substances Hazardous to Health (COSHH) Regulations 1994 risk assessment for each material to the government Quality Assurance personnel. The Quality Assurance personnel will forward the list to the Civil Engineering Squadron/CEV, HAZMAT Pharmacy and the Base Fire Department for review and approval. A copy of the approved list will be retained by HAZMAT Pharmacy.

4.11.2. The HAZMAT Pharmacy has the right to disapprove the use of any hazardous material that shall pose an undue risk to personnel safety, health, or cause damage to the environment. The contractor shall not intentionally dispose of any HAZMAT or hazardous waste on the government installation by dumping, putting down drains or placing in trash receptacles. Upon completion of the contract, the contractor shall provide the COR personnel a list of HAZMAT that has been disposed of and/or that is leaving the base, for close out through the HAZMAT Pharmacy.

4.12. Environmental Controls. The contractor shall be knowledgeable of and comply with all applicable Federal and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor shall be required to comply as such laws come into effect. If there is an increase in cost as a result of the change, the service provider shall inform the CO pursuant to notice requirements and negotiate a modification to the contract.

5. APPENDICIES

A. ESTIMATED WORKLOAD DATA

B. AERIAL PORT FUNCTION SOEs

C. FORMS

D. GOVERNMENT FURNISHED PROPERTY AND EQUIPMENT

E. EXPENDABLE SUPPLIES

F. DEFINITIONS AND ACRONYMS

APPENDIX A

ESTIMATED WORKLOAD DATA

The following statistics are extracted from the RCS: AMC-DOZ (M&Q) AMC Form 82, Monthly Station Traffic Handling Report for the period 1st Feb 14 through 31st January 16. Supportive documents are on file in 727 AMS/TROA . This information is provided for contract planning purposes and does not necessarily indicate trends over the proposed contract period.

AIRCRAFT SERVICED (RAF Mildenhall)

APPENDIX B

AERIAL PORT FUNCTION SOE

1. RON C5, KC10 AIRCRAFT:

Anti-Hijack Briefing Scheduled -01+10

1. QUICK-TURN C5, KC10 AIRCRAFT, 4+15 GROUND TIME

1. QUICK-TURN C5, KC10 AIRCRAFT, 3+15 GROUND TIME

1. RON C130, KC135 AIRCRAFT:

1. QUICK-TURN C130, KC135 AIRCRAFT, 3+15 GROUND TIME:

1. QUICK-TURN C130, KC135 AIRCRAFT, 2+15 GROUND TIME:

1. QUICK-TURN C17 AIRCRAFT, 3+15 GROUND TIME:

8. QUICK-TURN C17 AIRCRAFT, 2+15 GROUND TIME:

9. B747 Aircraft:

EVENT

NOTE: Commercial Aircraft are considered departed at Block Out.

1. RON C17 AIRCRAFT: