ALMR_PWS.pdf

Performance Work Statement (PWS)

Deployable Communications Systems Preventive Maintenance, Readiness and Deployment Services

Section I – General Overview

Table of Contents

1.0 DESCRIPTION OF REQUIREMENTS

2.0 CONTRACTOR QUALIFICATIONS

3.0 CONTRACTOR PROVIDED SERVICES AND DELIVERABLES

3.1 TRANSPORTABLE UNITS/DCCS EQUIPMENT STORAGE AND SUPPORT

3.1.1 North Zone Transportable Unit Storage

3.1.2 South Zone Transportable Unit and DCCS Support

3.1.3 GFP

3.1.4 Contractor Personnel

3.1.5 Replacement Boards and Modules

3.1.6 Test Equipment

3.1.7 Deployable Systems Set-Up & Demonstration Training

3.1.8 Preventive Maintenance Audit & Inspection

3.2 TRANSPORTABLE/DCCS DEPLOYMENT/REDEPLOYMENT SERVICES

3.2.1 24/7 Telephone / Teleport Entry / Mesh Network Technical Assistance

3.2.2 Notification

3.2.3. Transportable System Mobilization

3.2.4 Transportable System Relocation

3.3 DEPLOYED SITE OPERATIONS

3.3.1 Set up and Testing

3.3.2 System Connectivity and Reach-back

3.3.3 Increase Load Capacity

3.3.4 ALMR Site Restoral

3.3.5 Stand Alone/Reach Back Site

3.3.6 Emergency Communications Restoral/Continuity of Operations

3.3.7 Maintenance, Operations, Monitoring and Support

3.4 REDEPLOYMENT

3.4.1 Demobilization

3.4.2 Relocation

3.4.3 Reconnection

3.4.4 Sustain Ready-State

4.0 SECURITY REQUIREMENTS

4.1 STAFF SECURITY CLEARANCE

4.2 TRANSPORTABLE AND DCCS SYSTEMS SECURITY

5.0 PERSONNEL

6.0 DELIVERABLES AND SCHEDULE

ALMR Network Enterprise – Transportable/Deployable Systems

1.0 DESCRIPTION OF REQUIREMENTS.

The Contractor shall perform Deployable Communications Capabilities Systems (DCCS) maintenance and maintain and operate the Transportable Deployable Communications Systems for Alaskan Command (ANR-ALCOM) under United Stated Northern Command

(USNORTHCOM) at Joint Base Elmendorf-Richardson (JBER), Alaska. The contractor shall provide all personnel, equipment, tools, materials, supervision, training, and other items and services necessary to perform sustained ready–state, preventive maintenance, mobilization, transport, operational deployment, setup, operate, maintain, sustain, break down and redeployment of the DCCS. The Transportable Deployable Communications System is a set of modularized components, systems, support equipment, life and environmental support systems, Emergency

Response Vehicles (ERV) and Rapid Response Kits (RRK). The combination of all the assets provides critical emergency communications and life support capabilities during emergencies.

These assets must be maintained in a ready state for deployment, be stored and organized to facilitate rapid deployment to meet critical mission requirements under an array of differing environments and situations.

2.0 CONTRACTOR QUALIFICATIONS.

The Contractor shall be able to fully execute all tasks and deliverables as required in accordance with this Performance Work Statement (PWS). Specific actual experience and expertise in the mobilization, deployment, setup, breakdown and redeployment of the DCCS is required.

3.0 CONTRACTOR PROVIDED SERVICES AND DELIVERABLES.

The Contractor shall execute the following tasks and provide the following deliverables.

3.1 TRANSPORTABLE UNITS/DCCS EQUIPMENT STORAGE AND SUPPORT.

The government shall provide environmentally controlled indoor storage in support of both the

North Zone and South Zone Transportable units, to include the applicable modules and corresponding transporter, DCCS equipment (ERV, RRK) and all associated ancillary equipment and life support. The North Zone Transportable unit modules include: 1) a communications skid;

2) a power/tower skid; 3) a dispatch skid, and 4) transporter. The South Zone Transportable unit modules include: 1) a communications skid; 2) a power/tower skid; 3) a dispatch skid; 4) a C/KU band satellite skid; 5) a Logistics skid; and 6) transporter. ERV and RRK systems will be either collocated or stored separately in government provided facilities.

As an Option, storage may occur at a commercial facility where the Contractor arranges all facility, security, and functionality requirements in accordance with this PWS. The Government must inspect and approve any commercial facility prior to utilization of the facility for transportable unit storage. The Government reserves the right to waive any of the following requirements if storage is provided at a Government facility. At a minimum storage shall provide:

a. Government-approved, environmentally controlled indoor facility, either permanent or temporary facility or combination thereof, with at least 3200 square feet of total open space and easily accessible doorways for ingress/egress that are at least 10 feet wide with 12 feet minimum height clearance.

b. Commercial storage facility shall be protected by an alarm monitoring system capable of detecting fire, flood, intrusion, etc. and respond as appropriate. Contractor shall provide security service with the ability to respond quickly to any breach of security or safety events. This shall include remote video monitoring capability to be used as needed in response to heightened security threats, incidents, or concerns.

c. Reliable 24/7 T1 connectivity to the wide-area system Zone allowing for appropriate monitoring and updating of system hardware and software components.

d. All utilities including heating, air conditioning, lighting, and a 240-volt single-phase 100 amp circuit for the Transportable system.

e. One site visit per month by appropriate Government personnel to inspect each transportable unit to ensure on-going proper storage.

3.1.1 North Zone Transportable Unit Storage.

The Government will provide North Zone Transportable storage at Eielson AFB, Building TBD.

The Government will provide reliable 24/7 T1 connectivity to the wide-area system North Zone allowing for appropriate monitoring and updating of system hardware and software components, facilitating contractor access, movement of equipment and ability to perform PMI and operational checks as required.

3.1.2 South Zone Transportable Unit and DCCS Support.

The Government will provide South Zone Transportable and DCCS storage at JBER, Warehouse

Bldg 4251 and Bldg 800 (DCCS Only). The Government will provide reliable 24/7 T1 connectivity to the wide-area system South Zone allowing for appropriate monitoring and updating of system hardware and software components, facilitating contractor access, movement of equipment and ability to perform PMI and operational checks as required.

3.1.3 GFP.

The Government shall provide a comprehensive complement of systems, ancillary equipment, life support items, support vehicles, transporters and field spare boards and modules exclusively for the suite of DCCS equipment and Transportable System. The Contractor shall be responsible for the proper storage, safe keeping, organization, availability, care and accountability of Government

Furnished Property (GFP) used with and for the transportable units here after referred to as the

Transportable System. The Transportable System shall be managed and maintained by the

Contractor. The Transportable System is for the sole use of the Government, for exclusive use with the transportable units as defined within the PWS, as described herein, and may not be used at the direction of another entity without the written permission of the Functional Commander.

The Transportable System is described in a complete listing in Appendix A. The Contractor shall complete an initial joint physical inventory with Government personnel of the Transportable

System within one week of contract award and will complete a joint physical inventory of the system on an annual basis. The Contractor shall, at any time there is loss or damage to any component of the Transportable System, conduct an investigation and provide a written explanation describing the damage, issue or loss within 5 business days of discovery. When any part of the Transportable System becomes inoperable, fails to function properly and requires maintenance or replacement, the Contractor shall provide written notice with a repair/replacement cost estimate to the Contracting Officer’s representative or Functional Commander as soon as possible. DCCS equipment will remain in the control and accountability of the Government.

3.1.4 Contractor Personnel.

Contractor personnel shall be U.S. Citizens and possess the proper security clearances, knowledge, training, and skills with Defense Information System Network (DISN) Services, Satellite

(Commercial and DISN), Mesh Network/Video, telephone call managers, switches, microwave, Land Mobile Radio, specifically the Alaska Land Mobile Radio system current technology release

7.13 to provide integrated system maintenance management, Preventitive Maintenance

Inspections (PMI), training and maintenance support services for transportable units storage, deployment/redeployment preparation, transport, set up, operation, and breakdown. Further, the contractor shall possess the knowledge, training and skill to deploy, setup, operate, troubleshoot, and redeploy the ANR-ALCOM DCCS suite of equipment (Rapid response Kit, Emergency response Vehicle, Communications Outriggers, Tactical Video Teleconference equipment).

Contractor personnel shall be a resident in the State of Alaska and will maintain the ability to respond within 24 hours to emergency response requirements.

3.1.5 Replacement Boards and Modules.

The Government shall own and utilize a complement of field spare boards and modules exclusively for the transportable units. The Contractor shall be responsible for the proper storage of

Government-provided spares used for the transportable units. Transportable spares shall be managed and maintained by the Contractor. Transportable spares are for the sole use of the

Government, for exclusive use on the transportable units, and may not be used at the direction of another entity without the written permission of the Functional Commander.

3.1.6 Test Equipment.

The Contractor shall have sufficient and appropriate test equipment to provide swift and effective adjustment and repair of the Government equipment. Test equipment shall meet all requirements of the Federal Communications Commission (FCC), Original Equipment Manufacturer (OEM) recommendations, and shall be available for inspection by the Government, if requested. All equipment shall be properly calibrated and maintained in accordance with OEM standards.

3.1.7 Deployable Systems Set-Up & Demonstration Training.

Independent of any Government-directed deployments within the scope of this PWS, once annually or at the governments discretion, the Contractor shall set-up and demonstrate the full operational capabilities of the transportable units and DCCS ERV and RRK equipment. During this set-up period, Contractor shall provide unit deployment preparation, transport, set up, operation, breakdown, and redeployment instructions to Government personnel. The Government will assess the proficiency of the skill and ability of the contractor to mobilize, deploy, setup, operate and redeploy the associated assests and to measure timelines required to provide services.

3.1.8 Preventive Maintenance Audit & Inspection.

Quarterly, regardless of deployment activity, Contractor OEM authorized and certified technician(s) shall set up each transportable unit in a fully functioning capacity to provide operational tests and alignments on the transportable unit equipment to optimize and ensure the equipment meets OEM specifications. PMI and transportable unit set-up activity will be performed at each transportable storage location in Alaska.

The Contractor shall:

- Clean the shelters and associated equipment and accessories to ensure that any oil, dust, dirt, and/or foreign substances are externally removed from the equipment and corresponding shelter/unit; shall clean filters, if applicable; and shall measure, record, align, and adjust the applicable equipment parameters to the frequency and modulation outlined in FCC Rules and Contractor shall maintain equipment fuel and oil levels to recommended manufacturer specifications and as required for storage conditions.

- All ancillary equipment will be inspected, tested and verify software and firmware

(where applicable) is up to date to insure it is functional and operationally sufficient to support mission requirements. If a firmware/software upgrade is required to be purchased, the Ccontractor will notify the Government, who will obtain the license/upgrade and provide it to the Contractor to complete the required actions, or the

Government will execute a task order for the Contractor to obtain the required license/firmware upgrade. The firmware/software upgrade will be completed by the

Contractor as part of the next scheduled PMI or actual deployment, whichever occurs first.

- Quarterly, as part of the Transportable South PMI, the Contractor will execute a

Defense Information Systems Agency (DISA) Teleport connection per the

Government’s direction when Defense Information Systems Network (DISN) access is made available, and demonstrate/document at minimum DISN services as follows;

Secure Internet Protocol Router Network (SIPRNET), Non-Secure Internet Protocol

Router Network (NIPRNET) and Defense Switched Network (DSN) (telephone) services. C-Band connection to the teleport will be demonstrated on the 1st and 4th quarter of the contract and KU band connection demonstrated on the 2nd and 3rd quarter of the contract.

- On a bi-annual (twice per year), the Contractor shall demonstrate the ability to set up the ANR-ALCOM DCCS equipment and provide the array of services the systems are capable of providing. The Contractor will document success and failures and lessons learned for each quarterly PMI and for the semi-annual DCCS operational demonstration. The Contractor will complete this task within normal Government duty hours on the day that the DISA Teleport connection test is implemented. Success and/or failure to complete the connection and demonstrate the required services will be provided as part of the PMI report provided to the government. The report shall include: mission details, connection times, and a log of events briefly defining successes and failures, corrections and unresolved issues. This can be in the form of a

Contractor-developed and Government-approved checklist. The Government’s expectation is that the Contractor will correct issues and document successful practices and procedures that will be repeatable and demonstrable in follow-on DISA Teleport entries.

- Annually the Contractor, as part of the PMI, will set up and demonstrate successful operational capability of the MESH network, dish network, Video Tele-conferencing

System (VTC), tent & flooring, Skyterra satellite, Motobridge, MBITR, iridium and

LMR radios. The PMI shall be scheduled and coordinated with the Government. Any requested modifications to the schedule shall be coordinated and approved within 90 days of the scheduled preventive maintenance audit and inspection being performed.

The Government may provide a representative to audit/observe the preventive maintenance audit, inspection and operational DISA teleport connection test.

- Government transportable unit preventive maintenance activities shall be documented and available for review within ten (10) business days of completion. The contractor will, as part of the PMI report, document the success, failures and unresolved issues associated with each piece of equipment.

3.2 TRANSPORTABLE/DCCS DEPLOYMENT/REDEPLOYMENT SERVICES.

The Government shall execute an independent mission specific task order under this contract to execute deployment, operation and redeployment actions. Services shall be provided during both exercise environments and “real world” emergency deployment events within the State of Alaska and/or the United States and its possessions. Deployment support will be provided to meet the users predefined time period, communications capabilities and services. The Contractor shall provide Transportable/DCCS Deployment Services as described in this PWS. These Transportable

Deployment/DCCS services include (but are not limited to): deployment, operation, redeployment, connectivity, manning, and monitoring activities and actions, set up, sustainment and breakdown of the systems and associated life support systems. The labor and materials costs will be directly related to the Government’s operational requirements as provided in the

Deployment/Redeployment independent Task Order in accordance with this PWS and associated documents. Deployment includes notification, mobilization, operation and relocation. The

Contractor shall provide all required materials and supplies when those materials and supplies are not currently held in the inventory but are within the scope of the associated task order. Contractor will price and provide and maintain an up-to-date Deployment Cost Configurator which provides the government the ability to define the communications capabilities required, timeframe of deployment, other critical services required and who (government of contractor) will provide transportation, fuel, and lodging each day/increments of deployment support.

3.2.1 24/7 Telephone / Teleport Entry / Mesh Network Technical Assistance.

During transportable deployment periods, the Contractor shall ensure OEM authorized and certified technical assistance 24 hours per day, and 365 days per year is accessible through the

Contractor’s telephone/teleport/Mesh Network dispatch support process. Contractor shall provide system support engineers and technical consultants capable of troubleshooting issues that exist with the transportable unit and its interface with the system infrastructure. Contractor shall establish and maintain direct access to the infrastructure manufacturer’s system, software, and product engineering staff to supplement its problem solving capabilities in instances of unusual or complex issues. The service shall be consistent and compatible with the latest technology deployed on the System. For DCCS equipment technical assistance, the Government provides a

DCCS help desk which may be accessed when the Contractor is supporting missions via the DCCS suite of equipment.

3.2.2 Notification.

Notification of a deployment requirement should be provided within 7 days or earlier of an exercise mission and at minimum one to twenty-four (1- 24) hours for real world emergency requirements.

Deployments/redeployments often result in unforeseen or unplanned costs. In that event, the

Contractor shall provide an cost estimate which will be technically evaluated by the Government and approved by the Contracting Officer. For emergency response missions and critical natural events emergencies the Contracting Officer will issue a “notice to proceed” which may or may not include a written task order at the time of notification. The Contractor shall provide an initial response within one hour, and build to a full response capability within 24 hours. The Government will, as soon as possible after the notice to proceed is issued in coordination with the contractor, define the mission requirement. Both the Government and the Contractor will document and agree upon services to be rendered and provide a written description of services to be rendered to contracting as soon as possible. The Headquarters ALCOM/J6 should issue an exercise event

Deployment/Redeployment Notice 14 days prior to the exercise, and as soon as possible for a

Critical Natural Event (CNE). In no way is a Deployment/Redeployment Notice an authorization to perform work. Work may only be performed after a task order is awarded or when a notice to proceed has been received from the Contracting Officer. A task order will be issued to the

Contractor and shall include operation requirements and responsibilities. Any modifications of the Notice shall be approved by the Functional Commander.

A Deployment/Redeployment Notice may be issued by the Government to: (1) increase the load capacity of an existing ALMR site; (2) replace an ALMR site that is inoperable until it is restored;

(3) to create a new site where no infrastructure exists and provide reach-back into the Statewide

ALMR system, and; (4) to provide a full array of emergency communications capability restoral/continuity of operations using DCCS and/or ALMR-T suite of communication resources as specified in the Deployment/Redeployment Notice and task order provided by the Government to support military or civil support operations. Deployment/Redeployment may require travel outside Alaska as directed by the Government. These travel costs shall be paid by the Government and shall paid IAW the corresponding Contract Line Item (CLIN).

3.2.3 Transportable System Mobilization.

The Contractor shall disconnect the transportable units for the warm storage location, prepare the unit(s) for transport and move the unit(s) outdoors to site fully accessible for Government pick up.

The Government shall transport the unit(s) to the nearest government staging location. The

Government may as an OPTION, through a task order executed by the contracting office, opt to have the Contractor execute all or part of any mobilization and transport to the deployed location.

3.2.4 Transportable System Relocation.

The Contractor shall transport the unit from the Government staging location to the operational site as specified in the Deployment/Redeployment Notice and associated task order.

3.3 DEPLOYED SITE OPERATIONS.

Deployed Site Operations include manning, setup, monitoring, maintenance, operational life support systems sustainment breakdown and redeployment. Deployed Site Operations support is provided during all phases of an event to include Deployment/Redeployment phases. The

Contractor shall, unless otherwise specified, provide self-transportation for Contractor personnel to/from and at deploy site to include billeting, food, fuel and other necessities to support contractor personnel during a deployed operation from deployment through re-deployment.

3.3.1 Set up and Testing.

The Contractor shall set up the unit(s) in appropriate configuration to meet the Government’s operational requirements, provide connectivity, maintain, and operate the unit(s) at optimal performance to ensure the unit(s) and system performance meets the Governments stated needs.

3.3.2 System Connectivity and Reach-back.

During a deployment the Contractor shall provide support and system to ensure full operations and maintenance of the system. Connectivity support, when provided by Contractor, shall be to a termination/entry point designated by the Government at the bandwidth levels to meet Government stated requirements in the Deployment/Redeployment Notice. The Contractor shall report operational status as required and described in the associated task order.

Requirements and costs for connectivity may vary depending on the operational site and operational situation. Connectivity costs where the Covernment directs commercial entry, shall be included in the Contractor’s pricing calculations.

3.3.3 Increase Load Capacity.

When the mission is to increase the load capacity of a site, the Contractor shall place the transportable unit in close proximity to the designated site(s) and place the unit into system-wide area trunking.

For load capacity operations, Contractor shall place the unit into wide-area trunking within two

(2) hours after delivery of the transportable unit(s) to a operational site the.

3.3.4 ALMR Site Restoral.

To operate in place of a site that is inoperable, the Contractor shall place the transportable unit as close to the inoperable site as possible to provide a similar coverage area, and the unit shall be placed into system-wide area trunking. Once system-wide area trunking is established, the unit(s) shall be operationally fulfilling the functions of the inoperable site.

For site replacement operations, after the Government delivery of the transportable system(s) to an operational location, the Contractor shall within four (4) hours of arrival, place the unit into system-wide area trunking, utilizing the inoperable sites bandwidth. In the event the inoperable sites bandwidth is not available, the Contractor will work with Government agencies to identify requirements. In the event there are costs associated to provide the connectivity, the Contractor shall provide an cost estimate which will be technically evaluated by the Government and approved by the Contracting Officer. In that event, the Contractor shall provide an cost estimate which will be technically evaluated by the Government and approved by the Contracting Officer.

Within two (2) hours of acquiring reach back capability, Contractor shall place the unit into system-wide area trunking.

3.3.5 Stand Alone/Reach Back Site.

To create a stand-alone/reach-back site where no infrastructure exists, the transportable unit(s) shall be transported to a remote operational location as specified in the Deployment/ Redeployment

Notice. The Contractor shall place the site into “site trunking” within two (2) hours of the

Communications and Tower/Power skids being placed on location. Within four (4) hours following the “site trunking” event or placement of the Satellite Skid on location, dependent on the latter event, the site shall be placed in “wide-area trunking.”

For new site operations, after the Government delivery of the transportable unit(s) to a remote operational site the Contractor shall, within four (4) hours of arrival, place the unit into site trunking. Within four (4) hours of site trunking, the Contractor shall establish connectivity to the satellite and ALMR System master controller site or within two (2) hours of acquiring reach-back via microwave systems, Contractor shall place the unit into wide-area trunking.

To support requirements, the transportable unit(s) shall be transported to an operational site as specified in the Deployment/Redeployment Notice. The system shall be utilized to support internet and telephone services. Radio communications may be utilized as secondary requirements if identified in deployment task order.

3.3.6 Emergency Communications Restoral/Continuity of Operations.

The Government’s service requirements may be fulfilled using Government-furnished property, DCCS and/or ALMR-T resources. For communications restoral and continuity of operations, within four (4) hours of arrival, commercial internet services will be provided by a single UDMN wireless access point within 100 meters of the Logistics Shelter. Within the same four (4) hours of arrival, specified DISA services (SIPRNET/NIPR,DSN,VTC etc) and connectivity via

Step/Teleport to DISA shall be established and handed over to the Government to route and provide end-user connectivity and operations. Following internet services, reach-back connectivity via the spread spectrum microwave will be established for DSN or commercial telephone service to the TAS telephone switch/call manager. When telephone services are being derived locally by either State of Alaska, commercial and DoD long local provision, within two

(2) hours of acquiring reach-back connectivity telephone services shall be available at appropriate call manager or telephone switch, and then deployed at the direction of the Incident/Functional

Commander. Other services (Satellite TV, Mesh, Full Motion Video, etc.), will be executed and provided as described in the Government’s Deployment/Redeployment Notice and task order, including life support (tents, HVAC, electrical, etc) based upon the priority and time line requirements stated in the Government’s task order.

3.3.7 Maintenance, Operations, Monitoring and Support.

The Contractor shall provide monitoring, operations, and maintenance support services for the full duration of an event as specified in the Government’s task order. Voice dispatch operations are excluded from Contractor-provided services. The Contractor shall be on site 24/7 during deployments unless otherwise specified in a task order. During a deployment, if unanticipated sustainment expenses must be incurred, the Contractor shall provide an cost estimate which will be technically evaluated by the Government and approved by the Contracting Officer prior to any task order modifications. For catastrophic events, Contractor support shall include: readiness of support personnel to deploy within 24 hours of notice and set-up of the system within four (4) hours of arrival at the operational location and execution of services as defined in the Government-provided Deployment/Redeployment Notice and/or task order. For exercise events, notice should be provided to the Contractor at least seven (7) days in advance of deployment.

Deployment/Redeployment Notice shall be made by ALCOM/J6, either in written (e-mail) format or verbally followed by a written confirmation to the Contractor and followed by an approved task order.

3.4 REDEPLOYMENT.

Redeployment includes notification, breakdown and relocation preparation, relocation and reconnection to fixed storage power and services. The Government will specify in the

Deployment/Redeployment Notice and associated task order whom will be responsible for transport of the systems. If additional costs are incurred, the Contractor shall provide an estimate which will be technically evaluated by the Government and approved by the Contracting Officer prior to any task order modifications. Cost data will be provided to the 673 CONS Contract

Administrator at least 14 days prior to submitting invoices for payment.

3.4.1 Demobilization.

The Contractor shall conduct redeployment breakdown activities and prepare the unit(s) for transport. Upon conclusion of a Deployment/Redeployment event at any location, the Contractor shall, within 24 hours of notice, recover all distributed equipment, secure and muster DCCS and/or

Transportable System(s) containers and components so that all are ready for transportation.

Contractor shall establish procedures and documentation for recording physical accountability of each DCCS and/or Transportable System(s) during shipping (e.g. hand receipt, time-stamped cargo manifest, shipping documents, etc.).

3.4.2 Relocation.

Unless otherwise specified in the Deployment/Redeployment Notice and associated task order, the

Contractor shall transport the unit(s) from the operation site to the Government identified staging location. The Government shall return the unit(s) to an outdoor location in proximity to the home fixed storage location.

3.4.3 Reconnection.

The Contractor shall place the unit(s) into the storage facility, reconnect the unit(s) and ensure completion of storage activities and unit(s) assessment within five (5) days of unit(s) delivery to the storage location.

3.4.4 Sustain Ready-State.

The Contractor shall sustain the equipment in a “ready-state” where the DCCS System is staged for rapid deployment, in a “hot” ready state, operational, and up-to-date. Life support systems must be operational and in good usable repair and staged for rapid deployment under an array of conditions. Equipment is organized, inventoried, readily accessible and pre-staged.

3.5 RESPONSIBILITIES.

3.5.1 Government.

3.5.2 Deployment/Redeployment Notice & Task Order.

The Government will provide a Transportable Deployment/Redeployment Notice which specifies support services including:

Notification of requests for support services in response to catastrophic natural events and other emergencies at least 24 hours or earlier prior to deployment time. For non-catastrophic event deployments, the Government should provide notification to the Contractor at least seven (7) days prior to deployment time. The Government will utilize the contractor supplied deployment cost estimator.

Minimum notification information will include:

a. The requested DCCS capability (ALMR-T, ERV, RRK, Life Support, other communications services that are part of the DCCS)

b. The requested deployment system operations (which capabilities such as satellite, dispatch, wide area, etc.),

c. The deployment area description and details including:

location estimated length of deployment time recommended trip items such as provisions, clothing, etc.

any unique security, language, or other personnel requirements

3.5.3 General Responsibilities.

a. The Government shall, under normal Government facility access conditions, ensure transportable units are available for regular maintenance, system updates and system deployment. Provide access to stored and deployed DCCS equipment and ALMR

Transportable Systems, system documentation, Information Assurance policies, procedures and processes that pertain to access to the system enterprise infrastructure and network, equipment manuals, fleet map, programming templates, and code plugs as requested to fulfill the tasks.

b. If storage is provided on Government installations, the Government will provide adequate space, power, and access for the PMI to be performed at storage location.

c. The Government will provide transportation of the transportable unit and equipment to and from the storage location to the staging location, unless otherwise stated in

Government’s Deployment/Redeployment Notice and task order.

d. The Government will provide spare parts and/or GFP equipment replacements, upgrades or enhancements needed for DCCS operations.

e. If wide-area system trunking operation is required, the Government will either obtain network connectivity approvals from the ALMR Systems Manager for connection of the

Transportable System from the deployment site to the designated ALMR prime controller site or the Deployment/Redeployment Notice and task order will indicate that the

Contractor will be responsible to make those arrangements.

f. The Government will provide access to USNORTHCOM DCCS helpdesk, only when the deployment and operation of ERVs, RRKs, outriggers, associated VTC and other ancillary equipment is involved. The USNORTHCOM Helpdesk cannot be utilized for

ALMR-T system issues.

g. The Government will provide training and other assistance for the deployment, set-up, operation and redeployment of DCCS equipment (RRK, ERV, outrigger, etc.).

h. IAW DoDI 3020.37 and AFI 63-124, Para 2.7.1, to further ensure Contractor access to transportable components, ALCOM/J6 will submit and maintain a “Mission & Emergency

Essential Personnel” access list. As authorized by the Functional Commander, a limited set of Contractor personnel will be permitted access to Government facilities at all times.

This access list should allow Contractor personnel to enter Government facilities (to include JBER gates) during any Force Protection Condition (FPCON). The access list(s) will be reviewed and updated at least once per year.

6.5.4 Contractor.

a. Personnel Information. The Contractor shall supply the Government with the names and Social Security Numbers of the staff who shall perform ALMR Deployment Services prior to or 12 hours before staff are mobilized.

b. The Contractor shall adhere to the security policies, processes, and procedures promulgated by the Government and ALMR cooperative members.

c. The Contractor shall maintain the required security clearance for the personnel engaged in deploying and rendering services, and the shall report immediately upon the loss or suspension of such clearance by any personnel.

d. The Contractor shall obtain and sustain the appropriate number of personnel, level of training and proficiency to effectively deliver services to meet the Government’s requirements associated with deployable communications.

e. The Contractor shall take possession of any applicable GFP and sustain accountability, organization and readiness.

f. The Contractor shall conduct a joint physical inventory of all applicable GFP with

Government personnel within one week of the contract start date and at least once annually thereafter.

g. The Contractor will produce and maintain the Deployment Cost Estimator tool, ensuring it’s accuracy and operability as a primary tool in configuring a deployment requirement and determining applicable pricing.

4.0 SECURITY REQUIREMENTS

4.1 STAFF SECURITY CLEARANCE

Contractor shall be a U.S. Citizen and have the ability to obtain SECRET Security Clearance. It is not necessary for all support personnel to hold SECRET Security Clearance, but Contractor employees must have background that will clear when processed. Contractor employees must also be able to pass the State of Alaska background check required to obtain a badge for the facility at

5900 E. Tudor Rd, Anchorage, AK; the cost of which will be borne by the Contractor.

4.2 TRANSPORTABLE AND DCCS SYSTEMS SECURITY

The Contractor shall adhere to the security policies, processes and procedures promulgated by the

Government and are necessary to execute DISA related services and support critical military communications operations.

5.0 PERSONNEL

The Contractor is responsible for providing personnel with proper credentials and qualifications as specified in Section 3.2.4, to fulfill the requirements of this PWS. Contractor must have the ability to provide qualified personnel immediately upon award, no extension will be authorized.

6.0 DELIVERABLES AND SCHEDULE

ALMR Network Enterprise – Transportable/Deployable Systems

Transportable/Deployable System Measure Maintenance

Level

Communication Shelter North and South

The components of ALMR Transportable/Deployable Systems will be kept in a ready state that can be prepared for deployment in 24 hours and setup on site within four (4) hours of arrival.

Specific procedures to achieve this state of readiness will be developed and implemented by the Contractor.

PMI Frequency Quarterly or as needed

Dispatch Shelter North and South will be kept in a ready-state that can be prepared for deployment in 24 hours and setup on site within four (4) hours of arrival.

Specific procedures to achieve this state of readiness will be developed and implemented by the vendor.

PMI Frequency Quarterly or as

Tower/Power Skid North and South in 24 hours and setup on site within four (4) hours of arrival.

Specific procedures to achieve this state of readiness will be developed.

PMI Frequency Quarterly or as

Meter C-Band Satellite Earth Station Antenna Skid South in 24 hours and setup on site within four (4) hours of arrival.

Specific procedures to achieve this state of readiness will be developed and implemented by the Contractor.

PMI Frequency Quarterly or as

TRANSPORTABLE UNIT STORAGE AND SUPPORT

CLIN DELIVERABLE SCHEDULE DESCRIPTION

Task

Management/

Program Plan and management of its execution.

Draft 15 days after award; final 10 days after draft submission

Describes and develops the technical approach, organizational resources, and management controls to be employed to meet cost, performance, and schedule requirements throughout the PWS execution.

Information and documents stored and maintained on common enterprise server location.

Contract Work

Breakdown

Structure

Initial 45 calendar days after award;

updates provided 10th day of the month thereafter

Details the tasks and activities required to produce work requirements of the PWS.

Information and documents stored and maintained on common enterprise server location.

Contractor’s

Progress Status and Management

Report

Initial 45 calendar days after award;

updates provided 10th day of the month thereafter

Provides record of progress of PWS execution, identifies and defines any issues, changes, or risks and the approach to resolution.

Information and documents stored and maintained on common enterprise server location.

Initial Inventory of GFP complete an initial inventory and acceptance of the

Transportable System within one week of contract award.

Complete with the Government a comprehensive inventory of equipment and systems to be transferred under this contract to the

Contractor for accountability, control and maintenance.

Coordinate and establish a reccurring annual joint inventory

Notify the Government immediately upon discovery of loss or inoperable equipment and or systems within 5 business days of discovery.

North Unit and/or

South Unit

Storage

(OPTION) and

Software Updates

As needed or requested

Provide government or commercial environmentally controlled facility (permanent or temporary or combination thereof) with at least 2700 square feet of total open space, easily accessible doorways for ingress/egress that are at least 10 feet wide with 12 feet minimum height clearance

Provide remote video monitoring capability to be used as needed in response to heightened security threats, incidents, or concerns

Provide facility security including alarm monitoring capability

Providing for ability for resources to be notified and respond quickly to any security events involving the North Zone

Transportable unit stored in Fairbanks

Provide all utilities including heating, air conditioning, lighting, and appropriate power for the transportable system

Provide insurance of the system components if not stored at a government-owned facility

Provide one site visit per month by appropriate contractor personnel for inspection to ensure proper on-going storage

Proper storage of the customer spares used for the transportable sites as provided by the customer

Provide reliable 24/7 T1 connectivity to the wide-area system

North Zones allowing for appropriate monitoring and updating of system hardware and software components

Ensure proper calibration, maintenance, and upgrades

Permit unimpeded access by a government representative to perform updates

Documented and provided to the customer within five business days of completion

Provide proper skills, equipment, and knowledge to properly transport and store the customer transportable units

Provide properly supported and equipped personnel

Provide qualified and properly trained to provide the transportable storage and software services for set-up, operations support, maintenance and troubleshooting, and training

Provide sufficient appropriate test equipment for swift and effective adjustment and repair of customer equipment

Provide test equipment that meets all requirements of the FCC and

OEM recommendations

Test equipment must be available for inspection by the customer

North & South

Unit Software

Updates and

Operational Tests

Quarterly or as needed

Clean the shelters and associated equipment and accessories to ensure that any oil, dust, dirt, and/or foreign substances are externally removed from the equipment and corresponding shelter/unit; shall clean filters

Set up each transportable unit in a fully functioning capacity to provide operational tests and alignments on the transportable unit equipment to optimize and ensure the equipment meets OEM specifications. PMI and transportable unit set-up activity will be performed at each transportable storage location in Alaska maintain equipment fuel and oil levels to recommended manufacturer specifications and as required for storage conditions

All ancillary equipment will be inspected, tested and verify software and firmware (where applicable) is up to date to insure it is functional and operationally sufficient to support mission requirements

Quarterly, as part of the Transportable South PMI, the contractor will execute a DISA Teleport connection per the government’s direction when DISN access is made available, and demonstrate/document at minimum DISN services as follows;

SIPRNET, NIPRNET and Defense Switched Network

(telephone) services. C-Band connection to the teleport will be demonstrated on the 1st and 4th quarter of the contract (Jul-Sep, Apr-Jun) and KU band connection demonstrated on the 2nd and

3rd quarter of the contract (Oct-Dec, Jan-Mar).

In January and July each year the contractor demonstrate the ability to set up the ANR-ALCOM DCCS equipment and provide the array of services the systems are capable of providing.

Document success and failures and lessons learned for each quarterly PMI and for the semi-annual DCCS operational demonstration.

Provide a PMI report to the government. The report shall include mission details, connection times, and a log of events briefly defining successes and failures, corrections and unresolved issues

Annually, the contractor, as part of the PMI, will set up and demonstrate successful operational capability of the MESH network, dish network, VTC, tent & flooring, Skyterra satellite, Motobridge, MBITR, iridium and LMR radios

Ensure proper calibration, maintenance, and upgrades

Permit unimpeded access by a government representative to perform updates

Documented and provided to the customer within five business days of completion

Provide proper skills, equipment, and knowledge to properly transport and store the customer transportable units

Provide properly supported and equipped personnel

Provide qualified and properly trained to provide the transportable storage and software services for set-up, operations support, maintenance and troubleshooting, and training

Provide sufficient appropriate test equipment for swift and effective adjustment and repair of customer equipment

Provide test equipment that meets all requirements of the FCC and OEM recommendations

Test equipment must be available for inspection by the customer

South Unit

Storage

As needed or requested

Provide government or commercial environmentally controlled facility (permanent or temporary or combination thereof) with at least 2700 square feet of total open space, easily accessible doorways for ingress/egress that are at least 10 feet wide with 12 feet minimum height clearance

Provide remote video monitoring capability to be used as needed in response to heightened security threats, incidents, or concerns

Provide facility security including alarm monitoring capability

Providing for ability for resources to be notified and respond quickly to any security events involving the North Zone

Transportable unit stored in Fairbanks

Provide all utilities including heating, air conditioning, lighting, and appropriate power for the transportable system

Provide insurance of the system components if not stored at a government-owned facility

Provide one site visit per month by appropriate contractor personnel for inspection to ensure proper on-going storage

Proper storage of the customer spares used for the transportable sites as provided by the customer

Provide reliable 24/7 T1 connectivity to the wide-area system

South Zones

Provide proper skills, equipment, and knowledge to properly store the customer transportable unit

Provide properly supported and equipped personnel

Provide qualified and properly trained to provide the transportable storage and software services for set-up, operations support, maintenance and troubleshooting, and training

TRANSPORTABLE UNIT DEPLOYMENT

CLIN Deliverable Schedule Description

Deployment Cost

Configurator

Tool

90 days after contract award Provides a deployment planning tool that enables the government to choose communications capibilities and services associated with a deployment

Provides an estimate within 10% of the actual cost for the complete deployment requirement minus unscheduled unplanned costs.

Contract Work

Breakdown

Structure

Initial 45 calendar days after award; updates provided 10th day of the month thereafter

Details the tasks and activities required to produce work requirements of the SOW.

Information and documents stored and maintained on common enterprise server location.

GFP Inventory Complete Annually

System

Mobilization and

Set-up

Develops specific response requirements jointly with the customer to meet the needs of the specific scenario to include the following:

Places the system site trunking operations within four hours of arrival

Establish connectivity to the ALMR prime site within four hours of arrival

Place the system into wide area trunking within four hours of arrival

Conduct deployment breakdown activities within 24 hours of notice

Establish procedures recording physical accountability during shipping

Submit complete cost data, at least 14 days prior to submitting invoices for payment

Reconnects the system(s) and ensures completion of storage activities within 5 days of system(s) delivery to the warm storage site

Provides FCC license if required

System

Monitoring and

Manning

Develops response requirements jointly with the customer to meet the needs of the specific scenario to include the following:

Ensure readiness of support personnel to deploy within 24 hours of notice

Set-up the system within 4 hours of arrival

Provide on-site support on a 24/7 basis during deployment blocks

Provide names and social security numbers of staff 12 hours before staff is deployed.

CLIN Deliverable Schedule Description

System

Connectivity and

“Reach Back”

To Be Determined Develops response requirements jointly with the customer to meet the needs of the specific scenario to include the following:

Provides connectivity between the ALMR transportable system(s) and the ALMR prime site as soon as possible

Submit complete cost data, at least 14 days prior to submitting invoices for payment

Transportable

Set-up and

Demonstration

Training

Set up and demonstrate operational capabilities of both system(s)

Perform annual Preventive Maintenance Inspection (PMI)

Contractor

Personnel

Ensure quality personnel

Ensure adequate training for personnel providing support services

Preventive

Maintenance

Audit and

Inspection

Annual Perform annual operational testing to ensure OEM specifications

Perform preventive maintenance as per coordinated schedule

24/7 Telephone / internet (email)

Technical

Assistance

Ensure that OEM authorized/certified technical assistance support is available during deployment periods and provided by capable consultants 24/7, 365. through the telephone/internet email dispatch support process.

Ensure that OEM authorized/certified technical assistance is provided by system support engineers and technical consultants capable of troubleshooting issues that exist with the ALMR infrastructure.

Ensure all OEM authorized/certified technical support staff has direct access to the Infrastructure Manufacturer’s system, software, and product engineering staff

Provide service consistent and compatible with ALMR technology

Replacement

Boards &

Modules

Supplement the ALMR spares through an advanced replacement process to minimize equipment outages at ALMR sites.

Test Equipment

E…