Attch2ComboFBO.pdf

FA5000-14-T-0235

Attachment 2

Specifications:

Healthcare Hardware and Software Maintenance

General Scope: The healthcare hardware and software maintenance agreement must include the following, onsite and/or depot repair, 24 hour remote service and 24/7 onsite maintenance (as needed) for the PowerScribe Voice Dictation System. This maintenance and service agreement shall include all necessary upgrades, renewals, service and maintenance and equipment replacement to maintain the PowerScribe Voice Dictation System at the highest optimal level for operation.

Contractor shall have the ability to complete the following:

Troubleshooting capabilities that include:

Ability to instruct or remotely complete, or physically perform the following tasks:

• running the diagnostic test appropriate for the problem reported

• installation of service packs, components, updates, upgrades and patches to address the problem

• contacting select third party vendors and facilitating immediate resolution or managing resolution plans

• provide all necessary on-site labor for all equipment not otherwise provided for

• equipment fault troubleshooting

• return of any defective Equipment to the applicable manufacturer.

• provide on-site installation of updates as needed not otherwise provided for by Depot

• repair support on a twenty-four (24) hours per day, seven (7) days per week (24x7) basis

Maintenance Plan.

The following additional conditions shall apply:

• Remote Support Requirements.

• Emergency Remote Support

• Non-Emergency Remote Support - Response Time

• Update and Upgrade Coverage

• Virus Protection

• Third Party Software Support

• Additional Data Field Mappings on current and future systems

• Equipment Upgrades at all support levels requested

• Implementation Services and Upgrades at all support levels requested

• Equipment Support at all support levels requested

• Depot Repair Support at all support levels requested

Attachment 2 PowerScribe NETCENTS

Qty Model/Part No Description Serial No.

7 0POWM2N-HC-A04 POWERMIC II NON-SCANNER

MICROPHONE PRICE TIER A

(1-10)

1 0PSRWSS-M54A SW, PS WEB SERVER V5.0, PSS0017088

SQL2K8R2SE, SINGLE

PROCESSOR, MFG

50000 0PSXVB2-001 LIC, PS ANNUAL EXAM

VOLUME, PRICE TIER B:

(50,000-199,999)

1 0PWTES5-M54 LIC POWERSCRIBE TEST PSS0016360

SYSTEM 5 USER FACTORY

INSTALL

1 INTDNLP-ENF SW DOWNLOAD ENHANCED PSS0016108

POWEREXPRESS PS FIELD

4 INTDNLP-STF SW DOWNLOAD STANDARD *

POWEREXPRESS PS FIELD

1 INTUPLP-ENF SW UPLOAD ENHANCED PSS0018146

POWEREXPRESS PS FIELD

4 INTUPLP-STF SW UPLOAD STANDARD *

POWEREXPRESS PS FIELD

1 PWS101R-338 SRVR- PWS MED WEB DL380 2M221900NV

G7 2.53GHZ 12M 6C 6G 1P

W2K8 64BIT

2 PWS401R-336 SRVR- PWS INTERFACE *

DL360 G7 2.40GHZ 12M 6C 6G

1P W2K8 64BIT

1 PWS511R-336 SRVR- PWS RECOGNITION MXQ24604KD

DL360 G7 2.53GHZ 12M 6C 6G

1P W2K8 64BIT

1 PWS901R-236 SRVR- PWS TEST DL360 G7 MXQ24604L1

2.40GHZ 12M 6C 6G 1P W2K8

64BIT