PWS-ATTACHMENT 1-Mess Attendant.pdf

Mountain Home AFB Dining Facility Services Performance Work Statement

(PWS)

19 Dec 2019

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

1. Description of Services

1.1 Scope of Work 4

1.2 Program Overview 4

1.3 Operational Requirements and Specific Tasks 4

1.4 Mission Essential and Contingency Services 6

1.5 Cashier Services 7

1.6 Sanitation Requirements 7

1.7 Housekeeping Services 8

1.8 Records 9

1.8 Hazardous Materials and Waste Management 9

1.9 Major Equipment Maintenance and Repair 10

1.10 Preventive and Required Maintenance 11

1.11 Hours of Operation 11

1.12 Quality Control 11

1.13 Phase-Out 12

1.14 Keys 12

1.15 Safety 13

1.16 Training 13

1.17. Required Meetings 13

2. Service Summary 14

3. Government Furnished Property and Services

3.1 Facilities 16

3.2 Equipment 17

3.3 Subsistence 17

3.4 Services 17

4. General Information

4.1 Contractor Personnel 18

4.2 Contractor-Furnished Items and Services 18

4.3 Interruption of Services 20

4.4 Contractor Manpower Reporting Requirement 20

5. Appendices

1. Hours of Operation 22

2. Workload Estimates 23

3. Applicable Publications and Forms 24 4a. Government-Furnished Facilities 26 4b. Incidental Government-Furnished Equipment 26

5. Definitions 27

6. Deliverables 29

DESCRIPTION OF SERVICES

1.1. Scope of Work. The contractor shall provide all personnel, supervision, supplies and services necessary to perform mess attendant services at Mountain Home (AFB), except as specified in this Performance Work Statement (PWS) as government property or services. The Contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: cooking, food preparation, serving and replenishing food, preparing vegetables and fruit for the salad bar, cleaning facilities, equipment, and utensils; performing cashier services; handling foods, supplies, and equipment; decorating the facilities, maintaining quality control; ensuring operator maintenance and minor/major repair of food service equipment; and in the event of contingency, perform all required tasks to include continued service. The estimated quantities of work are listed in Appendix 2, Workload Estimates. The contractor shall submit documentation upon request as identified throughout the PWS. Requests for such reports (i.e. headcounts, accounting, QC inspections) for Government review shall be coordinated through the Contracting Officer’s Representative (COR).

1.2 Program Overview.

1.2.1. Food Service Operations. The MHAFB Appropriated Fund food service operation consists of the Wagon Wheel Dining Facility, located in bldg. 2316 and the Satellite Kitchen, location designated by government. These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who are authorized to utilize the facilities. The Wagon Wheel Dining Facility is a full service dining facility to include a carry out service. Additionally, the Wagon Wheel Dining Facility offers boxed meals for passengers and crews in support of flying missions and Grab N Go to customers in support of ground operations. The Satellite Kitchen is a dine-in/carry out service facility. It provides hot and cold food prepared at the Wagon Wheel Dining Facility and transported to a location designated by the government. Requirements set forth in this PWS apply to the Wagon Wheel Dining Facility and the Satellite Kitchen.

1.2.2. Customer Eligibility. The primary customers at the dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in Government dining facilities at the expense of the Government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians under TDY status may also be authorized to dine in the facilities. The installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities in accordance with AFMAN 34-240 Appropriated Fund Food Service Program Management, Attachment 2. Cashiers shall refer to cashier instruction book, the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served.

1.3. Operational Requirements and Specific Tasks.

1.3.1. Carryout (Grab ‘N’ Go). The contractor shall prepare assemble, stock, and maintain carryout items (to include: sandwiches, desserts, salads, fruits, container lunches) for each meal period (see workload estimates Appendix 2) per AFMAN 34-240. Contractor will use re-useable carryout containers or expendables provided by the government.

Re-useable Container Program. The contractor shall perform the following for re-usable containers:

Restock tokens in re-useable container machine every meal period, or as needed Cashier shall receive tokens from customer during check-out, and place tokens in pre-determined location Transport container cart when no more than 75 percent full, to be washed and sanitized IAW Military Public Health standards and Tri-Service Food Code. Return the cart to the re-useable container machine once unloaded Replace cart liner when soiled, or as needed Wash and clean re-useable containers per manufacturer recommendations Once dry, restock the containers behind both serving lines Ask customers to see token before giving out re-usable container

1.3.2. Service of Food. The contractor shall comply with and refer to Appendix 3 using the Automated Recipe System provided by the designated shift leader. The Contractor shall use/follow the production log provide by the designated shift leader. The Contractor will serve portions IAW Air Force Line serving standards unless the patrons request smaller portions.

Perform standard cross panning procedures with partial or empty serving pans. The contractor shall prepare all produce, fresh fruits, vegetables and specialty items for Salad Bar and Omelet Bar as directed by the food service production log and/or by the facility manager/shift leader.

The contractor shall replenish the following items after each meal: beverages, dairy, juice, yogurt, fruits, chips, PB&Js, and condiments.

1.3.3. Table Cleaning Service for Main Dining Facility. Clean and sanitize dining room tables, chairs, or benches, and replenish dining table items (napkins, salt, pepper, condiments, etc.) so they are available to all patrons without waiting.

1.3.4. Customer Service: Contractor employees shall perform all contract duties in a courteous and timely manner.

1.3.5. Service of Food. The Contractor shall have the required meals for that day per the Food Service Production Log on the serving line ten (10) minutes prior to the start of each meal period.

1.3.6. Guest Flow Rate Main Dining facility and Satellite Kitchen. Provide sufficient cashier(s) to ensure that patrons can be served at the rate of five (5) guests per minute in main serving line and three (3) guests per minute on short order serving line or breakfast/midnight line.

1.3.7. Satellite Kitchen. The Contractor shall prepare, assemble, and stock salads and sandwiches for each meal period. The contractor shall provide one cashier for the satellite kitchen to assist military. The contractor shall clean and sanitize equipment and work area of the satellite kitchen IAW the standards stated in the PWS. The contractor shall wash, rinse, and sanitize dishes returned to the Wagon Wheel Dining Facility. Contractor will be notified 72 hours in advance by the COR of when the satellite kitchen is in operation and/or closes.

1.4. Mission Essential and Contingency Services.

1.4.1. Mission-Essential Services. IAW Department of Defense Instruction (DoDI) 3020.37.

Continuation of Essential Contractor Services During Crisis, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined Dining Facility services under this PWS are essential and must be performed during a crisis. The Contractor shall continue providing service to the requesting organization 24 hours a day until the crisis is over. The contractor shall submit a contingency plan for operating under said conditions. This plan is due to the CO and COR within 30 days after contract award and shall include how the contractor will ensure continuation of services, contain the employee’s name, address, home phone number, cell phone number, social security number, security clearance, and duty title. Contractor employees, with approved background checks will be allowed unescorted access to the installation for performance of work in a FPCONs except “Delta”. The CO or COR shall notify the contractor of a “Delta” condition as soon as possible after security conditions have been implemented. .

1.4.2. The contractor shall provide service during military exercises (see Appendix 1), accident and rescue operations, civil disturbances, weather warnings, natural disasters and other emergency operations as determined by the 366th Force Support Squadron Commander. The numbers of operations may vary per year. The contractor shall respond to up to six (6) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or as needed to actual emergencies or natural disasters during an average year by extending serving hours as directed by the Contracting Officer.

1.4.3. The performance of these services is considered to be mission essential during times of crisis, national disaster, 'real world' or national security event. Should such an event occur, the CO, or COR shall verbally and in writing advise the contractor of the revised requirements and when the event has concluded.

1.4.4. Mission- essential contractor personnel shall preform all contractor-provided services listed in this PWS while the base is under emergency conditions. The anticipated workload changes during emergency situations may include, but are not limited to, changes to established duty hours, extended duty hours, increase in personnel utilizing the dining facility. Mission-essential contractor personnel may receive a short-notice requirement to report to the dining facility as military mission requirements dictate. The contractor shall provide contract- required services within two (2) hours of recall notification.

1.4.5. Extended meal service hours are listed in Appendix 1 and are a priced CLIN. However, serving hours under this provision may be increased to 24hours a day operation, and may be implemented as directed by the CO at any time as required to meet military mission requirements. The contractor shall proceed with this work upon issuance of a modification to the contract adding this requirement or upon verbal notification of the CO.

1.4.6. Contingency Services. These are operations that may increase workload, to include performance of services during military deployments, mobilizations, and surge requirements.

1.4.7. The Government will provide seven (7) calendar days notification to the contractor, in advance, to replace a specific number of military cooks and baker and the estimated duration of the requirement, which typically ranges from 14 days (for training exercises) - 179 days (for contingency operations).

1.4.8. When the Government perceives mission accomplishment is endangered, the Government may augment surge requirements beyond the capability of the contractor, after first allowing the contractor the opportunity to meet the surge.

1.5. Cashier Services. The Contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. The contractor shall operate the Point of Sales (POS) system provided by the Government. The contractor shall reconcile the cash drawer at the end of each meal service times. Cashiers shall utilized AF Form 1254, Register for Cash Collections, to account for all forms of money at the end of each meal and turn in funds no later than the next business day. At least one cashier shall remain in place during meal periods. Cashiers shall check ID cards and orders for TDY personnel. ESM customers will present their ID cards to verify their entitlements. Cashiers must get permission from military shift leader or the dining facility manager to allow guest without ID cards to dine in the facilities. The contractor shall charge customers the correct price for their meals, register meals into the POS system or other provided accounting procedure accurately, and collect the proper amount of money from customers. Sufficient funds shall be maintained by the contractor to provide change to cash patrons. In the event of a system failure cashiers will use AF Form 79 (Headcount Form) and the approved quarterly price list provided by AFSVA/SVOF.

Random Inspections of AF Form 282, Unannounced Spot-check of Cashier, may be performed by the COR during normal hours of operation.

1.5.1. The contractor shall identify all shortages and make up the difference on funds at all times (excluding box meal operations). The DFAC manager or DFAC shift leader handles all funds/cashier duties for box meal operations except for the daily deposit. The Air Force retains all overages and the contractor shall identify its discrepancies.

1.5.2. Change Fund. The contractor shall provide a $75.00 change fund for flight meal operations & Ground Support meals, which will be maintained by, and the responsibility of the military personnel from check out until check in. Military personnel shall check out the $75.00 thirty (30) minutes prior to the start of the breakfast shift and shall return the $75.00 to the contractor within thirty (30) minutes of the start of the breakfast shift beginning the following duty day for a total of 24 hour change fund operation between meal periods.

1.6. Sanitation Requirements. The contractor shall comply with all local, state, federal and Air Force mandated sanitation requirements to include AFI 34-239 Food Service Management Program, AFI 48-116 Food Safety Program and Tri-Service food code. All employees shall maintain proper hygiene and appearance, shirts shall remain tucked in during shifts, displaying a professional appearance at all times. Hats or hairnets are to be worn at all times while in the kitchen preparation and serving areas. Hair shall be tucked under the hat or hair net and not free flowing.

1.7. Housekeeping Services. The contractor shall clean areas that immediately affect customer service to include appearance of the dining facility. These areas include entry and exit foyers, hallways, dining rooms, serving areas, kitchen, salad room, bakery, pot and pan room, dishwashing room, employee and public lavatories, closets, garbage bin, storeroom, walk-in refrigerators and freezers, and offices. The contractor shall supply the cleaning products for the equipment and housekeeping services that meet the standards of the equipment (No Off brand).

1.7.1. Floor and Carpet Cleaning. The contractor shall clean, mop, sweep and/or vacuum, as appropriate, floors to ensure that they remain free of debris, soil, spills, slip/fall hazards and stains according to commercial standards. Caution signs shall be posted on wet floors. The floors throughout the facility and storage areas shall be professionally cleaned annually.

1.7.3. Wall Cleaning. The contractor shall ensure that walls throughout the facility, storage areas, behind all food service equipment and serving lines are cleaned and sanitized. Contractor shall maintain walls to ensure they are free of debris, grease and stains.

1.7.4. Lavatories. The contractor shall spot check lavatories before and during meal times to ensure tidiness and supplies are available. The contractor shall clean toilets, urinals, washbasins, sinks, and partitions with germicidal detergent solution. The contractor shall ensure proper cleaning of all exposed surfaces to remove deposits, stains and foreign matter, including those under fixture edges and lips. The contractor shall post daily cleaning schedule and notify the Dining Facility Manager immediately if problems exist.

1.7.5. Kitchen and Dining Area. Clean and sanitize dishes, flatware, pots, pans, all grills, ovens, kitchen, including items from the satellite kitchen and dining areas in accordance with the Tri-Service Food Code and manufacturers’ manuals.

1.7.6. Window & Door Cleaning. All window & door areas throughout the facility within 75 inches from the floor (6 feet, and 3 inches) shall be cleaned, dusted, and kept free of debris on a daily basis. Window areas above 75 inches will be cleaned monthly.

1.7.7. Other Housekeeping Tasks. The contractor shall replace burned-out light bulbs, fluorescent tubes in lighting fixtures, and heat lamps at a height no more than 10 feet above floor and ground inside and outside of the dining facility with contractor-supplied bulbs and tubes, within 24 hours of burn-out. The hood vent filters on the serving lines and in the kitchen shall be cleaned on odd number of days to prevent accumulation of grease in accordance with owner’s manual.

1.7.8. Grounds Policing. This requirement includes grounds policing including snow and ice removal, the government will provide salt. The contractor shall clean the grounds around each facility as indicated in Appendix 4.

1.7.9. The contractor shall ensure all entrances; exits and sidewalks present a neat and clean appearance. If a safety hazard exists, the COR will notify a shift supervisor to respond to it immediately.

1.7.10. The contractor shall ensure all entrances, exits, stairs, and sidewalks leading to and from the facility (within a 100 foot radius), to include the loading docks, must be free of trash, leaves, cigarette butts, tree branches, snow and ice prior to and throughout each meal period. Tree branches which cannot be removed without assistance such as tree limbs or trees as a result of severe inclement weather will be removed by Grounds Maintenance. Notify the DFAC manager immediately if trees or branches need removed by Grounds Maintenance. Application of ice melt shall be accomplished after snow removal.

1.8. Records Management. All records, files, and documents, regardless of media (e.g., paper, electronic, etc), as described in this PWS, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.

1.8.1. The contractor shall keep these item(s) current and maintain and dispose of them in accordance with the current requirements established in AFI 33-322, Records Management Program, paragraph 10, AFMAN 33-363, paragraph 6.4, AFI 33-364, paragraph 2.10 and the Air Force Records Disposition Schedule which may be accessed from the following web address:

https://www.af.mil/Portals/1/documents/rds/Apr18RDS.pdf

1.8.2. Records shall be turned over to the government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act.

1.9. Hazardous Materials, Cleaning chemicals and Waste Management. The contractor shall assist the Government by complying with the base recycling program. This may require segregating reusable and recyclable waste materials by type. The Government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed from the facility, by the contractor, and taken to a Government-provided dumpster.

1.9.1. Hazardous Material Inventory Material Safety Data Sheets, and Safety Data Sheets.

Approval is required before bringing any hazardous materials (HAZMAT) onto the installation.

Consult with the Hazardous Materials Program Manager (366 FW/A7IE) at 208-828-1684/6351 for a determination of whether or not a product is a HAZMAT and what additional requirements may be applicable/necessary. The Government will provide a list of approved items to the contractor.

1.9.2. Material Storage and Use. The contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

1.9.3. Notification of Environmental Spills. If the contractor spills or releases any substance into the environment regardless of quantity, the contractor or its agent shall immediately report the incident to MHAFB Fire Department at 208-828-6292 and all emergencies dial 911. The liability for the spill or release of such substances rests solely with the contractor and its agent.

https://www.af.mil/Portals/1/documents/rds/Apr18RDS.pdf

1.9.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris in accordance with federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. Do not dispose of hazardous waste on Government property. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the Contracting Officer and Environmental. Consult with the Hazardous Waste Program Manager (366 FW/A7IE) at 208- 828-1684/6351 prior to disposal of any waste.

1.10. Major Equipment Maintenance and Repair.

1.10.1. The contractor shall provide maintenance and repairs on all incidental GFE listed in Appendix 4a. Maintenance on equipment to include: annual calibration of temperature controls for ovens, deep fryers, and all types of grills; repair of all listed equipment and replacement of component parts, hood filters, and water faucets.

1.10.2. The Government DFAC Manager or designated COR shall determine the classification and response time required for repairs based on the definitions below. In addition, the contractor shall initiate and complete repairs during dining facility business hours within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall inform the DFAC manager and then submit a written explanation to the COR and CO stating why the equipment has not been repaired and the estimated date when repairs shall be completed.

1.10.2.1. Routine – Initiate within 24 hours – Repair within 96 hours after receipt of parts (if required) Normal course of action, standardized actions or procedures that are followed when an item is broken. Work stoppage is minimal.

1.10.2.2. Urgent – Initiate within 12 hours – Repair within 48 hours after receipt of parts (if required) Compelling or requiring immediate action or attention; imperative; pressing. Work stoppage is probable.

1.10.2.3. Emergency – Initiate within 1 hour – Repair within 24 hours after receipt of parts (if required) Sudden, unexpected occurrence or occasion requiring immediate action. Work has stopped and will not continue until this is resolved.

1.10.2.4. If the contractor and Government DFAC Manager determine equipment is beyond economical repair, the contractor, in coordination with the COR shall recommend to the CO, in writing, that such equipment be replaced. The contractor shall include substantiating data to support why the recommended replacement is required. If the equipment is broken and investigation discloses the contractor broken it, then the contractor shall replace it at no cost to government.

1.10.3. The contractor shall provide a professional to connect and disconnect all utility lines to equipment, when required, and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts which are covered by a warranty or non- warranty.

1.10.4. If the price of any written single equipment repair exceeds $5000, including parts and labor, the contractor shall obtain a minimum of three (3) competitive quotes. The competitive quotes shall be submitted to the CO and COR to determine if the proposed prices are fair and reasonable. The contractor shall obtain the CO’s written approval before proceeding with the repair and shall ensure the repair is completed satisfactorily. The contractor shall then be reimbursed by the Government, at actual invoice cost to the contractor, for all parts and labor used plus any related special handling costs.

1.10.5. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall obtain a minimum of three cost estimates and determined fair and reasonable price before purchase of parts. The contractor shall credit all discounts and rebates to the Government. Used parts, or a credit invoice shall be turned in to the Government.

1.11. Preventive and Required Maintenance. Perform preventive and required maintenance IAW manufacturer’s instructions on all equipment. The contractor shall submit an equipment maintenance plan to the CO NLT than 15 calendar days following contract award. At a minimum the plan shall specify when calibration of thermostatically controlled equipment shall be accomplished, when preventive maintenance is accomplished, and how maintenance and repairs are documented. The contractor shall establish and maintain a system, which will be approved by the CO, to control, protect, preserve, and maintain all Government property. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance.

The contractor shall provide maintenance documentation quarterly.

1.12. Hours of Operation.

1.12.1. Normal Hours. The contractor shall maintain operating hours at the Wagon Wheel Dining Facility as listed in Appendix 1. During the required serving hours for the facility, any authorized patron may select foods from a complete menu.

1.12.2. Holidays. The Wagon Wheel Dining Facility is open on all holidays. The contractor shall plan for increased attendance that may occur at Thanksgiving and Christmas, and additional service hours, if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least five (5) calendar days before the date of the event.

1.13. Quality Control (QC).

1.13.1. Quality Control Program (QCP). The contractor shall develop and maintain a QCP to ensure contracted services are performed IAW the PWS and other commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The contractor shall provide the QCP to the CO for review and approval NLT 14 calendar days following contract award. The Government may find the QCP as unacceptable, whenever the contractor’s procedures do not accomplish quality control objective(s). The contractor shall revise the QCP within 10 calendar days from receipt of notice the QCP is unacceptable.

1.13.2. The contractor shall keep inspection instructions, auditing, and testing current with contract requirements. The inspection instructions, auditing, and testing shall encompass all aspects of the contract. The inspection instructions shall include specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for the purpose.

1.13.3. The contractor shall maintain records of all audits and inspections and make available to the Government upon request. The Quality Assurance (QA) records shall indicate the nature of the number of observations made, the number and type of deficiencies found, and the nature of corrective and preventive action taken as appropriate.

1.13.4. Customer Complaints. Customer complaints can be in the form of a written AF Form 27, Ice Comment, or verbal. The contractor shall notify the DFAC manager of all customer complaints and or resolutions. The DFAC Manager will then submit the customer complaints and or resolutions to the COR and CO for an investigation of the complaint. The Dining Facility manager shall be responsible for initially validating customer complaints. The COR shall make the final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). The COR and CO shall maintain on-site records of all customer complaints and corrective actions.

1.14. Phase-Out.

1.14.1. The contractor shall perform a joint equipment inventory with the designated COR, and facility manager no later than five (5) calendar days after contract start date and no later than ten

(10) calendar days prior to the completion of each period of performance, including any option periods. The contractor and COR sign a receipt for all incident equipment provided by the government. The contractor and COR shall also jointly determine the working order and condition of all equipment and document their findings on the inventory. Items of equipment missing or not in working order shall be recorded and the CO shall be notified in writing.

1.14.4. Each bidder shall submit a detailed plan describing methods they intend to employ to smoothly transition from the incumbent contractor to themselves as the potential dining facilities contractor. The plan shall be submitted in conduction with the bid proposal. The plan shall detail names of employees, positions, dates, certificates held (if applicable), and perspective employment dates. As the incumbent, shall provide continuous service while the contract is transitioning and shall complete all activities necessary for a successful transition. When necessary, the incumbent shall allow the successor access to any system for over-the shoulder observation and hands-on training.

1.14. Keys.

1.14.1. Key Security. The contractor shall sign for all keys issued and received, and shall sign and annotate on AF Form 1297. The AF Form 1297 will be submitted to the COR or CO to place in the contract file. The contractor shall not duplicate keys issued by the Government without prior approval from the CO. The contractor shall establish and implement methods to ensure all keys issued to the contractor by the government are not lost or misplaced and are not utilized by unauthorized persons. The contractor shall immediately report to the COR any occurrences of lost, stolen, or duplicated keys. The contractor shall not use keys to open work areas for personnel other than contractor employees engaged in performance of duties. Upon change of contract management, the departing contractor manager shall turn in all keys to COR or CO, so keys can be re-issued.

1.14.2. Key Replacement. In the event that Government-issued keys (other than master keys) are lost, stolen, or duplicated, the contractor shall, when directed by the CO, to re-key or replace affected lock or locks at no cost to the Government. In the event a Government-issued master key is lost or duplicated due to the fault or negligence by contractor employees, all locks and keys for that system shall be replaced at contractor expense.

1.15. Safety. The contractor shall establish a safety program. The contractor shall submit a copy of the safety program to the CO NLT 14 calendar days following contract award and as changes occur thereafter. As part of the safety program, the contractor shall establish and implement a HAZCOM (hazard communication) plan in the dining facility to inform and train employees on the proper use of chemicals specified in the incidental Government-furnished consumable supply estimates. The contractor will develop the program utilizing manufacturers’ product information and Safety Data Sheets (SDS). The program shall consist of an inventory of hazardous materials used in the dining facility, manufacturers’ SDS and instructions on proper use of each material, proper labels on the containers and employee training.

1.16. Training. The contractor shall train employees, maintain all training records and have them available for Government review upon request. Suggested training is Fire Safety, Cashier procedure, Anti-Robbery, and Bomb Threat.

1.16.1. The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). 208-828-7280. All non-supervisory employees shall be trained in food handling techniques by contract supervisors which have previously attended the food handlers training course. Refresher training is repeated annually or as necessary for personnel to be aware of their responsibilities in safe food handling.

A copy of training certificates shall be forwarded to the COR. In additions, it’s highly encourage for all contractors to receive SERV Safe Training and its required for the on-site manager to have SERV Safe managers training providing a copy of the SERV safe certificates to the COR.

1.16.2. Contractor personnel shall attend annual fire prevention training, provided and scheduled by the Government. The DFAC Manager will schedule the Fire training and will submit the training certificates or sign in log to the COR upon completion.

1.17. Required Meetings

1.17.1. Performance Evaluation Meetings, Conferences, and Workshops. Meet with the CO, designated COR, and other government personnel, on a periodic basis or as deemed necessary.

The contractor may request a meeting with the CO when it is believed such a meeting is necessary. The government may require meeting with the contractor to discuss compliance, performance, improvement, quality, and/or training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the contractor’s Quality Management System (QMS) effort and the government’s Quality Assurance (QA) function focusing on improving performance. The use of DOD and industry best practices and quality tools/methods should be explored and implemented whenever possible. The government shall provide meeting minutes.

1.17.2. Post Award Multi-Functional Team (MFT) Meetings. The CO, COR, Functional Commander, PM, and other government personnel, as appropriate, and the contractor will meet no less than quarterly to discuss the contractor’s performance. The following issues shall be discussed, opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future.

The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of the meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to all attendees. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

2. SERVICES SUMMARY (SS).

The SS is a listing of critical performance objectives (services required) with associated performance thresholds (specific standards) which will be randomly surveilled by designated COR personnel. Each performance threshold represents the minimum acceptable level of contractor performance for its corresponding performance objective. The performance objectives and thresholds represent only the critical components of this contract and do not excuse the contractor from performance of other responsibilities identified in this PWS.

SS Performance

Objective Reference Performance Threshold Method of

Surveillance

A2 Meet requirements of

Compliance with World- Wide Menus and Preface of Worldwide Menu.

AFMAN 34-240, AF Form 1038 Guidelines Category A

– Kitchen Operations

Minimum of 20 points (80%) of maximum points

(35) are to be maintained.

Random

A3 Meet requirements of Use of Standard Recipes.

AFMAN 34-240, AF Form 1038 Guidelines Category A

– Kitchen Operations

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Random

A4 Meet requirements of Progressive Cooking.

AFMAN 34-240, AF Form 1038 Guidelines Category A

– Kitchen Operations

Minimum of 28 points (80%) of maximum points

(35) are to be maintained.

Random

A5 Meet requirements of Food Preparation.

AFMAN 34-240, AF Form 1038 Guidelines Category A

– Kitchen Operations

Minimum of 24 points (80%) of maximum points

(30) are to be maintained.

A7 Meet requirements of AFMAN 34-240, AF Form Minimum of 20 points Random

Storage Practices. 1038 Guidelines Category A

– Kitchen Operations

(80%) of maximum points

(25) are to be maintained.

B11 Meet requirements of Serving and Replenishing Food.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 24 points (80%) of maximum points

(30) are to be maintained.

Random

B12 Meet requirements of Food Display and Serving Temperatures.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Random

B13 Meet requirements of Guest Services.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

Random

B14 Meet requirements of Go For Green and Nutrition.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 32 points (80%) of maximum points

(40) are to be maintained.

Random

B15 Meet requirements of Palatability and Plate Waste.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 40 points (80%) of maximum points

(50) are to be maintained.

Random

B16 Meet requirements of Pleasing Atmosphere.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Random

B18 Meet requirements of Guest Relations and Communications.

AFMAN 34-240, AF Form 1038 Guidelines Category B

– Serving and Dining Operations

Minimum of 24 points (80%) of maximum points

(30) are to be maintained.

Random

C19 Meet requirements of Training and Documentation.

AFMAN 34-240, AF Form 1038 Guidelines Category C –Training, Personnel & Readiness

Minimum of 48 points (80%) of maximum points

(60) are to be maintained.

Random

C21 Meet requirements of Personal Appearance and Grooming.

AFMAN 34-240, AF Form 1038 Guidelines Category C –Training, Personnel & Readiness

Minimum of 24 points (80%) of maximum points

(30) are to be maintained.

Random

C22 Meet requirements of Contingency Preparedness.

AFMAN 34-240, AF Form 1038 Guidelines Category C –Training, Personnel & Readiness

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Random

D23 Meet requirements of Equipment Operation and Five Year Facility & Equipment Improvement Plan.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 24 points (80%) of maximum points

(30) are to be maintained.

Random

D24 Meet requirements of Equipment Cleaning Procedures.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Random

D25 Meet requirements of General Housekeeping.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Maintenance D26 Meet requirements of

Kitchen Area and Serving Lines.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

Random

D27 Meet requirements of Dining Rooms.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

Random

D28 Meet requirements of Restroom and Locker Rooms.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

Random

D29 Meet requirements of Facility/Grounds Maintenance and Reporting Procedures.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

Random

D30 Meet requirements of Dishwashing Operations.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 16 points (80%) of maximum points

(20) are to be maintained.

Random

D31 Meet requirements of Cleanliness of Utensils and Dishware.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 8 points (80%) of maximum points (10) are to be maintained.

Random

D32 Meet requirements of Refuse and Trash Disposal.

AFMAN 34-240, AF Form 1038 Guidelines Category D –Sanitation & Repair Maintenance

Minimum of 8 points (80%) of maximum points (10) are to be maintained.

Random

E38 Meet requirements of Contract and In-House Administration.

AFMAN 34-240, AF Form 1038 Guidelines Category E –Management

Minimum of 20 points (80%) of maximum points

(25) are to be maintained.

Random

E39 Meet requirements of Cashier Instructions and Procedures.

AFMAN 34-240, AF Form 1038 Guidelines Category E –Management

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

Random

E40 Meet requirements of Protection of Funds and Forms.

AFMAN 34-240, AF Form 1038 Guidelines Category E –Management

Minimum of 8 points (80%) of maximum points (10) are to be maintained.

Random

E41 Meet requirements of Safety Awareness and Procedures.

AFMAN 34-240, AF Form 1038 Guidelines Category E –Management

Minimum of 8 points (80%) of maximum points (10) are to be maintained.

Random

E42 Meet requirements of Energy Conservation.

AFMAN 34-240, AF Form 1038 Guidelines Category E –Management

Minimum of 12 points (80%) of maximum points

(15) are to be maintained.

3. INCIDENTAL GOVERNMENT-FURNISHED EQUIPMENT, PROPERTY AND

SERVICES.

The Government will provide the facilities, fixtures, equipment, materials and services listed in this PWS. (See Appendix 4a, 4b & 4c).

3.1. Facilities. The Government shall furnish or make available facilities as described in

Appendix A. The contractor shall not make alterations to the facilities without specific written permission from the CO. The contractor shall return the facilities to the Government in the same condition, fair wear and tear expected. Wing Safety shall conduct a facility inspection annually as required by AFI 91-203, Air Force Consolidated Occupational Safety Instruction.

3.2. Equipment. The Government will furnish the equipment listed in Appendix 4b.

3.3. Subsistence. The Government will provide all food supplies necessary for meal preparation.

3.4. Services. The Government’s Responsibilities.

3.4.1. Government Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are IAW requirements set forth in this contract. The CO or designated COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in PWS and SS. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) DD Form 2772 or current inspection list for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

3.4.2. Evaluations will be provided to the contractor, in writing, within five (5) business days of evaluation. Contractor performance will also be recorded annually in the Contractor Performance Assessment Reporting System (CPARS) database. These evaluations may be used by other government agencies as a record of contractor performance history for the purpose of evaluation in other competitive or noncompetitive acquisitions.

3.4.3. General. Government provided

3.4.3.1. Quarterly Cleaning, maintenance, and repair of exhaust duct systems that vent through the exterior of the building IAW owners manual.

3.4.3.2. Providing gas, electricity, sewage, and water lines up to and including the supply source for each piece of equipment and sewer lines from floor and wall drains of the building.

3.4.3.3. Alteration, repair, and maintenance of the building.

3.4.3.4. Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

3.4.3.5. Mail Distribution. On-base only mail delivery.

3.4.3.6. Telephone. Local area telephone service is provided by the Government.

3.4.3.7. Refuse Collection. Dumpster service is provided as part of the installation wide refuse contract.

3.4.3.8. Recyclable Materials Collection. Cardboard and paper, rinsed aluminum and tin cans, and plastic will be collected during business days as part of the installation wide recycling program. .

3.4.3.9. Security Forces and Fire Protection. The Government shall provide general on base security and fire protection services. Security Police telephone is 8-2256 (on base) and 208-828- 2256 (from all other phones) for both emergency and routine calls. Fire protection emergency phone is 8-0911 (on base) and 208-828-0911 (from all other phones). The contractor shall adhere to all base fire and security directives and policies of MHAFB. Copies of directives and policies will be provided by the Government.

3.4.3.10. Pest Control – Entomology. Phone number for Entomology on MHAFB 208-828- 6300.

4. GENERAL INFORMATION.

4.1. Contractor Personnel.

4.1.1. Management. Contractor shall appoint in writing to the CO within 10 calendar days following contract award a contract manager and alternate(s). Any changes to this letter of appointment shall be provided to the CO within three (3) calendar days. These individual(s) will be responsible for contract performance IAW the PWS. The contract manager or alternate will have full authority to act for the contractor on all contract matters. The name of this person, and an alternate or alternates, will act for the contractor when the primary is absent. Managers are not authorized to hold multiple positions.

4.1.2. Conduct. Contractor employees shall not loiter in any working or patron area. Contractor employees shall not sleep in any area of the food service facilities. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

All employees shall fluently read, write, speak, and understand the English language.

4.2. Contractor-Furnished Items and Services

4.2.1. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, 30 minutes before or after their shifts and approximately at mid-shift. Employees shall pay for each item at the established item price to include the authorized surcharge. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment and will provide a copy to the designated Military Food Accountant. This policy does not apply to a spoon-size taste-testing/sampling by personnel assigned to quality control. Employees shall have the option to either purchase meals through the dining facility or bring in food from an outside source to be stored in the designated refrigerator.

4.2.3. Uniform Requirement. The contractor will provide uniforms to each employee prior to the contract start date. Matching uniforms, mess attendant uniform items: contractor personnel shall present a neat appearance. Contract personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. Dress of office workers will be in good taste and conducive to working with the general public. The uniform will consist of matching or color-coordinated shirts, slacks, aprons, hats and shoes. All contractor employees will wear name tags (first or last names). Open-toed shoes and sandals are prohibited. The FSO will approve the types and colors of uniforms as well as the standards of dress for supervisors and cashiers. In order to maintain OSHA standards, all contractor employees that are in food service areas shall ensure hair is secured. The contractor will identify himself as a contractor in meetings, telephone conversations, and e-mails and in any correspondence with the Government.

4.2.4. Security Requirements. The contractor and all personnel employed in the performance of this contract, or any representative of the contractor entering the Government installation, shall abide by all security regulations of the installation and the following security requirements:

4.2.5. Base Access. The contractor shall provide a completed 366th Security Forces Form 30 for each employee requiring installation access to the COR within five (5) calendar days following contract award. After approval, the COR will notify the contractor that employees may get their installation access ID at the Visitors Center.

4.2.6. The contractor shall furnish a contractor employee roster/access list to the CO within five

(5) calendar days following contract award. The contract manager shall update the roster within 10 calendar days of changes and provide to the CO.

4.2.7. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or…