Performance_Work_Statement__FSS_Laundry_Lodging_and_Club.docx

Performance Work Statement (PWS) For FSS Laundry & Dry Cleaning Services

Cannon AFB, NM

Table Of Contents

Appendix

1.1. DESCRIPTION OF SERVICES: This Performance Work Statement (PWS) outlines laundry and dry-cleaning requirements for the Consolidated Club (Landing Zone & Drop Zone) and the Lodging Facility (Caprock Inn) located at Cannon AFB, NM. The Contractor will provide all personnel, equipment, tools, materials, supervision, transportation and other items necessary to perform laundry and dry cleaning services as defined in the PWS and the contract.

1.2. LAUNDRY SERVICES: Contractor will pick up soiled articles and deliver clean articles, in accordance with Appendix 1, Delivery and Pickup Schedule. Laundry services includes delivery and pickup schedules are met; correct quantities of articles are delivered; articles are delivered free of all dirt, contaminates, debris, dampness, offensive odors, mildew, and cleansing chemicals residue; has a uniform appearance; and articles are properly finished and packaged.

1.3. SOILED LAUNDRY PICKUP:

1.3.1. All articles will be processed for shipment in government provided laundry bags.

1.3.2. Soiled laundry articles picked up from Cannon AFB, NM will be sorted and/or bundled as follows:

Lodging Facility

Consolidated Club

1.4. UNSERVICEABLE ARTICLES: All unserviceable and non-repairable articles will be returned in a separate marked bundle after laundering. The contractor will mark the bundle as “unserviceable” or “QAP” (Quality Assurance Provision). The contractor should also give an explanation as to why the article is unserviceable.

1.5. STATE OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS: The contractor will comply with all certification or labeling requirements arising from state or local department of health regulations.

1.6. TRANSPORTING OF SOILED AND CLEAN ARTICLES:

1.6.1. Soiled and clean articles will not be transported in the same vehicle at the same time.

1.6.2. All clean articles are to be protected from contamination and soiling during transit to designated delivery points, per state and local health codes.

1.7. NON-REIMBURSABLE REPAIRS:

1.7.1. Except for unserviceable articles, the contractor will repair at no additional cost to the government all minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, color fastness, and texture as that used in the manufacture of the articles.

1.7.2. In addition, the contractor will repair by replacing all broken or missing buttons with buttons of matching color and similar appearance and quality.

1.8. WORKMANSHIP AND SANITATION:

1.8.1. Delivered finished articles will conform to the Standards and Recommendations of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Occupational Safety and Health Administration (OSHA), generally accepted industry standards, and Department of Health regulations.

1.8.2. All articles will be delivered in a sanitary and thoroughly laundered condition. All work performed will be done under sanitary conditions, in accordance with generally accepted industry standards and Department of Health regulations.

1.8.3. The contractor’s facility will be open to inspection of sanitary conditions at any time by a representative of the government and the government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary condition of articles delivered by the contractor. The government must give one day’s notice.

1.8.4. All articles will be kept segregated in the contractor’s facility and handled separately from any other customer’s work that may be in progress. The contractor will ensure that at no time Cannon AFB, NM articles come into contact with articles of other customers that may be in progress.

1.9. COUNT OF ARTICLES:

1.9.1. Soiled articles to be picked up by the contractor will be counted by a government representative.

1.9.2. The contractor and a government representative will verify the count and enter the count on the laundry ticket before signing the laundry ticket when the articles are delivered and picked up.

1.9.3. The contractor will furnish the original copy of the laundry ticket to the Contracting Officer Representative (COR), with a duplicate copy to the customer (Lodging Facility and/or Collocated Club).

1.9.4. The contractor will be liable for return of the number of articles turned in for service under this contract.

1.10. REWASH/RECLEAN OF LAUNDERED OR DRY CLEANED ARTICLES: Any article(s) found to have been unsatisfactory laundered or dry-cleaned will be rewashed or dry cleaned, at no additional cost to the government. The government representative will notify the contractor’s representative after the unsatisfactory condition is discovered. The article(s) will be rewashed or dry cleaned and returned at the next regularly scheduled delivery. The contractor will ensure rewashed article(s) are segregated from other laundry articles when returned. The contractor will also ensure that article(s) are readily identifiable upon return to the government as rewashed or dry cleaned by marking the article(s) as “Redone.” The contractor will only rewash or dry clean the article(s) once. If the article(s) are still unsatisfactory, they will be labeled “unserviceable” or “QAP” by the contractor.

1.11. MISSING/LOST ARTICLES:

1.11.1. If any article is missing from a delivery, the contractor will, on the same day the shortage occurs, issue an “IOU” (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the government.

1.11.2. Articles not delivered within 24 hours of the original scheduled delivery date will be considered as missing.

1.11.3. If a missing article is not delivered by the last contractor workday of the month it is considered lost. The contractor will reimburse the government with an equitable replacement for all lost, damaged or destroyed articles at contractor’s facility.

1.12. PHYSICAL SECURITY:

1.12.1. The contractor shall be responsible for safeguarding all government property provided for contractor use, as well as contractor-owned property. At the end of each work period, all government facilities, equipment, and materials shall be secured.

1.12.2. Keys.

1.12.2.1. If provided keys to a government facility, the contractor shall establish and implement methods of making sure all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons.

1.12.2.2. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the COR or Contracting Officer any occurrences of lost or duplicated keys.

1.12.2.3. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the Contracting Officer, to rekey or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform rekeying and deduct the cost of such from the monthly payment due the contractor.

1.12.2.4. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

1.12.2.5. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

2. Service Summary

Service Summary

Performance Objective: Pickup/Delivery Services are accomplished within the hours specified

Performance Threshold: No more than 3 late deliveries or pickups per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1.)

Inspection Procedures: Customer Complaint

Performance Objective: Correct quantities of articles of laundry are delivered

Performance Threshold: No more than 3 incorrect quantities of articles (quantity of articles is less than quantity picked up) delivered per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1.)

Inspection Procedures: Customer Complaint

Performance Objective: Laundry and Dry Cleaning Services: Finished packaging conforms to the accepted industry standards of quality, cleanliness, and appearance (free of odors and stains)

Performance Threshold: No more than 3 packages returned for re-performance per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1.)

Inspection Procedures: Customer Complaint

Performance Objective: Packaging: Laundry and dry cleaning is packaged as specified in Appendix 3 through Appendix 4

Performance threshold: No more than 3 packages packaged incorrectly per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1.)

Inspection Procedures: Customer Complaint

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES: The Government will provide laundry bags.

4. GENERAL INFORMATION:

4.1. QUALITY CONTROL:

4.1.1. The contractor will establish and maintain a complete Quality Control Plan to ensure laundry and dry cleaning services are performed in accordance with the terms of this contract and commonly accepted commercial practices. A copy of this plan will include procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective services.

4.1.2. The government will evaluate the contractor's performance under this contract. For those tasks listed on the Service Summary, the COR will follow the methods of surveillance specified in this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the Service Summary or by methods other than those listed in the PWS may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

4.2. CONTRACT MANAGER:

4.2.1. The contractor will provide a Contract Manager that will be responsible for performance of the work. The name of the Contract Manager and alternate(s) will be designated in writing to the Contracting Officer, no later than pre-performance conference.

4.2.2. The contract manager or alternate will have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

4.2.3. The contract manager or alternate shall be available during normal duty hours within two (2) hours to meet on the installation with government personnel (designated by the Contracting Officer) to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within twelve (12) hours.

4.2.4. The contract manager or alternate and supervisors shall be fully qualified to perform this contract. They shall be able to read, write, speak, and understand English.

4.3. CONTRACTOR EMPLOYEES:

4.3.1. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the Contracting Officer as a potential threat to the health, safety, security, and general well-being or operational mission of the installation and its population.

4.3.2. The contractor will keep current, for government inspection, a list of personnel employed by this contract.

4.3.3. The contractor shall not employ any person who is an employee of the US government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoD 5500.7-R, The Joint Ethics Regulations. The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106, Air Force Industrial Labor Relations Activities.

4.3.4. Vehicle operators for the contractor will possess a valid commercial driver’s license for the category of vehicle operated. They will comply with installation rules and regulations for motor vehicle use.

4.3.5. The use of alcoholic beverages or illegal drugs by contractor personnel while on duty is strictly forbidden. The contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

4.3.6. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

4.4. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will evaluate the contractor’s performance under this contract. The COR will record all observations. When an observation indicates defective performance, a government representative will notify the contract manager. Unacceptable performance will be re-accomplished at no additional cost to the government.

4.5. EMERGENCY (CONTINGENCY) OR SPECIAL EVENT SERVICES: Emergency and special situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may require the linen exchange facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the Contracting Officer, at the contract line item price for extended service hours. A representative of the Contracting Officer will verbally advise the contractor of the effort required and the Contracting Officer will follow up with a modification to the contract.

4.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY: In accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis, and aforementioned Air Force implementation, unless otherwise directed by the Contracting Officer, it is determined that all requirements under this PWS are essential for performance during crisis.

APPENDIX 1

Delivery and Pickup Schedule

The following chart specifies delivery/pickup locations with their respective dates and times for this contract, to exclude holidays except as specified.

Lodging Facility 401 Eagle Claw Blvd Building 1816 Monday – Friday between 0730 and 0900 hours local

Consolidated Club 211 W. Octagon Bldg 1820 Monday, Wednesday, and Friday between 0800 and 0830 hours local

NOTE: Holidays: When a holiday occurs on a scheduled delivery or pickup day, the scheduled delivery or pickup will be performed on the first work day following the holiday (Monday through Friday). For example, when Monday is a holiday, the scheduled delivery or pickup will be Tuesday, the first work day following the holiday.

APPENDIX 2

Map of Delivery/Pickup Locations

APPENDIX 3

Lodging Facility Articles & Required Packaging

Abbreviations

APPENDIX 4

Consolidated Club Articles & Required Packaging

Abbreviations

image1.emf

The Landing

Housing Office

Youth Center

Shoppette

End Zone

Comp Medical Facility

Gym/HAWC

Civil Engineering Admin

CE Shops

MSG Complex

CE Storage/INT Elec

Burger King

Library

Child Development Center

Commissary/BX

Security Forces

Mobility Processing

Fire Station

OG/OSS Command

AGE Building

Flt Smltr Training

Fld Tng Fclty

Main Gate

Caprock Inn

785 122

355 300

70 679

370335

230326

1762 1694

72257505

7226 7204

72287502 72057503

72037202

18011802

1689 1690

OFFBASE

227 220

9110 9706

9308 9408

9206 9306

8907 8006

84038429

82048432

98059504

78128807

96239301

8002 7902

1646 1575

OFFBASE OFFBASE

OFFBASEOFFBASE

74605

1154 540

7701 7143

Unnamed

60/84

Rapt or R oad

Air C om mand o Way

North Perimeter Road

D.L. Ingram Ave

We st

Ad erh olt Lo op Un kn ow n

Nm

James F. Boatwright Drive

Albright Avenue

Alison Avenue

Chindit Blvd

Levitow Ave

North Aderholt LoopJust Cause Way Talon Street

Olds Road

Cochran Avenue

Marcus Place

Florida Loop

Arizona Court

Unna med

D.L. Ingram Ave

BASE PERSONNEL OFFICE

COMMISSARY/BX

CHAPEL CENTER

COMM FCLTY

LAW CENTER

BOWLING CENTER

BASE THEATER WING HEADQUARTERS

MIL CLTHNG SLS

BANK OF AMERICA

LIBRARY

Albright Avenue

Alison Avenue

Air C om mand o Way

Arnold Avenue

Ü

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