Attachment_1_Performance_Work_Statement_12_June_15_final.doc

Performance Work Statement (PWS) For

FSS Laundry Services Cannon AFB, NM

Table Of Contents

Appendix

1.1. DESCRIPTION OF SERVICES: This Performance Work Statement (PWS) outlines laundry and dry-cleaning requirements for the Consolidated Club (Landing Zone & Drop Zone) and the Lodging Facility (Caprock Inn) located at Cannon AFB, NM. The Contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and other items necessary to perform laundry services as defined in the PWS and the contract.

1.2. LAUNDRY SERVICES: Contractor will pick up soiled articles and deliver clean articles, in accordance with Appendix 1, Delivery and Pickup Schedule. Laundry services includes delivery and pickup schedules are met; correct quantities of articles are delivered; articles are delivered free of all dirt, contaminates, debris, dampness, offensive odors, mildew, and cleansing chemicals residue; has a uniform appearance; and articles are properly finished and packaged.

1.3. SOILED LAUNDRY PICKUP:

1.3.1. All articles will be processed for shipment in government provided laundry bags.

1.3.2. Soiled laundry articles picked up from Cannon AFB, NM will be sorted and/or bundled as follows:

Lodging Facility

FSS Laundry

1.4. UNSERVICEABLE ARTICLES: All unserviceable and non-repairable articles will be returned in a separate marked bundle after laundering. The Contractor shall mark the bundle as “unserviceable”. The Contractor should also give an explanation as to why the article is unserviceable.

1.5. STATE OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS: The Contractor shall comply with all certification or labeling requirements arising from state or local department of health regulations in accordance with all federal, state, and local regulations. NOTE: in this document, “local” includes CAFB.

1.6. TRANSPORTING OF SOILED AND CLEAN ARTICLES:

1.6.1. Clean and dirty linen shall remain separate during transport, processing, and delivery.

1.6.2. All clean articles are to be protected from contamination and soiling during transit to designated delivery points, per state and local health codes.

1.7. NON-REIMBURSABLE REPAIRS:

1.7.1. Except for unserviceable articles, the Contractor shall repair at no additional cost to the government all minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, color fastness, and texture as that used in the manufacture of the articles.

1.7.2. In addition, the Contractor shall repair by replacing all broken or missing buttons with buttons of matching color and similar appearance and quality.

1.8. WORKMANSHIP AND SANITATION:

1.8.1. Delivered finished articles will conform to the Standards and Recommendations of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Occupational Safety and Health Administration (OSHA), generally accepted industry standards, and Department of Health regulations.

1.8.2. All articles will be delivered in a sanitary and thoroughly laundered condition. All work performed will be done under sanitary conditions, in accordance with generally accepted industry standards and Department of Health regulations.

1.8.3. The Contractor’s facility will be open to inspection of sanitary conditions at any time by the Contracting Officer or the Contracting Officer Representitive (COR) and the government reserves the right to perform or have the contractor perform any test necessary, to determine the sanitary condition of articles delivered by the Contractor. The government will give one day’s notice.

1.8.4. The Contractor shall ensure all articles are kept segregated and handled separately from any other work being performed within the Contractor’s facility. that may be in progress.

1.9. COUNT OF ARTICLES:

1.9.1. The government and the Contractor shall conduct a joint inventory of all soiled articles picked up by the Contractor. The inventory results will be documented on the laundry ticket before entering a signature of receipt.

1.9.3. The Contractor shall furnish the original copy of the laundry ticket to the Contracting Officer Representative (COR), and provide a duplicate copy to the applicablecustomer (Lodging Facility and/or Collocated Club).

1.9.4. The Contractor shall be liable for return of the number of articles turned in for service under this contract.

1.10. REWASH/RECLEAN OF LAUNDERED ARTICLES: Any article(s) found to have been unsatisfactory laundered will be returned to the Contractor and rewashed, at no additional cost to the government. The government representative will notify the Contractor’s representative after the unsatisfactory condition is discovered. The article(s) will be rewashed and returned at the next regularly scheduled delivery. The Contractor shall ensure rewashed article(s) are segregated from other laundry articles when returned. The Contractor shall also ensure that article(s) are readily identifiable upon return to the government as rewashed by marking the article(s) as “Redone.” The Contractor shall only rewash the article(s) once. If the article(s) are still unsatisfactory, they will be labeled “unserviceable”by the Contractor.

1.11. MISSING/LOST ARTICLES:

1.11.1. If any article is missing from a delivery, the Contractor shall, on the same day the shortage occurs, issue an “IOU” (shortage) ticket to be redeemed by the Contractor in the next regularly scheduled delivery at no additional cost to the government.

1.11.2. Articles not delivered within 24 hours of the original scheduled delivery date will be considered as missing.

1.11.3. If a missing article is not delivered by the last Contractor workday of the month it is considered lost. The Contractor shall reimburse the government with an equitable replacement for all lost, damaged or destroyed articles at Contractor’s facility.

2. Service Summary

SERVICES SUMMARY

SS

DESCRIPTION

Pickup & Delivery Service

PWS REF

1.2 & Appendix I

METHOD OF SURVEILLANCE

Customer Complaint/Contracting officer Representative

Performance Objective: Pickup/Delivery Services are accomplished within the hours specified

Performance Threshold: No more than 3 late Pickups/Delivers per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1)

Inspection Procedures: Customer Complaint/ Contracting officer Representative

SS

DESCRIPTION

Correct Quantities

PWS REF

1.2, 1.4 & 1.11

METHOD OF SURVEILLANCE

Customer Complaint/Contracting officer Representative

Performance Objective: Correct quantities of articles of laundry are delivered

Performance Threshold: No more than 3 incorrect quantities of articles (quantity of articles is less than quantity picked up) delivered per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1)

Inspection Procedures: Customer Complaint/ Contracting officer Representative

SS

DESCRIPTION

Delivery and Pickup Service

PWS REF

1.2 and Appendix I

METHOD OF SURVEILLANCE

Customer Complaint/Contracting officer Representative

Performance Objective: Laundry Services: Finished packaging conforms to the accepted industry standards of quality, cleanliness, and appearance (free of odors and stains)

Performance Threshold: No more than 3 packages returned for re-performance per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1)

Inspection Procedures: Customer Complaint/ Contracting officer Representative

SS

DESCRIPTION

Packaging

PWS REF

1.3.1, 1.3.2, and Appendix III and Appendix 4

METHOD OF SURVEILLANCE

Customer Complaint/Contracting officer Representative

Performance Objective: Packaging: Laundry is packaged as specified in Appendix 3 through Appendix 4

Performance Threshold: No more than 3 incorrect packages per month

Scheduling Procedures: Once Weekly/Monthly/Quarterly (see Paragraph 4.1)

Inspection Procedures: Customer Complaint/ Contracting officer Representative

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES: The Government will provide laundry bags.

4. GENERAL INFORMATION:

4.1. QUALITY CONTROL:

4.1.1. The Contractor shall establish and maintain a complete Quality Control Plan to ensure laundry services are performed in accordance with the terms of this contract and commonly accepted commercial practices. Contractors quality control plan should include procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective service..

4.1.2. The government will evaluate the Contractor's performance under this contract. For those tasks listed on the Service Summary, the COR will follow the methods of surveillance specified in this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the Service Summary or by methods other than those listed in the PWS may occur during the performance period of this contract. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

4.2. CONTRACT MANAGER:

4.2.1. The Contractor shall provide a Contract Manager that will be responsible for performance of the work. The name of the Contract Manager and alternate(s) will be designated in writing to the Contracting Officer, no later than pre-performance conference.

4.2.2. The contract manager or alternate will have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

4.3. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will evaluate the Contractor’s performance in accordance with the terms and conditions of the contract.. The COR will record all observations. When an observation indicates defective performance, the COR , will notify the contract manager. Unacceptable performance will be re-accomplished at no additional cost to the government.

4.4 SUSTAINABLE PROCURMENT PROGRAM: In performance of this contract, Contractors shall use Environmental Protection Agency (EPA) designated recycled content products, Information Technology (IT) Energy Star products/appliances, Federal Energy Management Program (FEMP) Designated Energy Efficient Low Stand By Power products/appliances, U.S. Department of Agriculture (USDA) Bio based/Bio preferred products, Environmentally preferable products, Electronic Product Environmental Assessment Tool (EPEAT) registered products, Water Sense or other water efficient products, non- or Low Ozone depleting substances under the Significant New Alternatives Policy (SNAP), non or Low toxic or hazardous constituents (e.g. non-VOC paint) and any other environmentally sustainable product/method, to the greatest extent possible.

4.5 CONTRACTOR MANPOWER REPORTING REQUIREMENTS: The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

4.6 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER: According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Laundry service requirements under this PWS are essential to be performed during a crisis.

APPENDIX 1

Delivery and Pickup Schedule

The following chart specifies delivery/pickup locations with their respective dates and times for this contract, to exclude holidays except as specified.

Lodging Facility

401 Eagle Claw Blvd

Building 1816

Consolidated Club

211 W. Octagon

Bldg 1820

NOTE: Holidays (see below table): When a holiday occurs on a scheduled delivery or pickup day, the scheduled delivery or pickup will be performed on the first work day following the holiday (Monday through Friday). For example, when Monday is a holiday, the scheduled delivery or pickup will be Tuesday, the first work day following the holiday.

APPENDIX 2

Map of Delivery/Pickup Locations

APPENDIX 3

Lodging Facility Articles & Required Packaging

Abbreviations

APPENDIX 4

Consolidated Club Articles & Required Packaging

Abbreviations

_1495003776.pdf

The Landing

Housing Office

Youth Center

Shoppette

End Zone

Comp Medical Facility

Gym/HAWC

Civil Engineering Admin

CE Shops

MSG Complex

CE Storage/INT Elec

Burger King

Library

Child Development Center

Commissary/BX

Security Forces

Mobility Processing

Fire Station

OG/OSS Command

AGE Building

Flt Smltr Training

Fld Tng Fclty

Main Gate

Caprock Inn

785 122

355 300

70 679

370335

230326

1762 1694

72257505

7226 7204

72287502 72057503

72037202

18011802

1689 1690

OFFBASE

227 220

9110 9706

9308 9408

9206 9306

8907 8006

84038429

82048432

98059504

78128807

96239301

8002 7902

1646 1575

OFFBASE OFFBASE

OFFBASEOFFBASE

74605

1154 540

7701 7143

Unnamed

60/84

Rapt or R oad

Air C om mand o Way

North Perimeter Road

D.L. Ingram Ave

We st

Ad erh olt Lo op Un kn ow n

Nm

James F. Boatwright Drive

Albright Avenue

Alison Avenue

Chindit Blvd

Levitow Ave

North Aderholt LoopJust Cause Way Talon Street

Olds Road

Cochran Avenue

Marcus Place

Florida Loop

Arizona Court

Unna med

D.L. Ingram Ave

BASE PERSONNEL OFFICE

COMMISSARY/BX

CHAPEL CENTER

COMM FCLTY

LAW CENTER

BOWLING CENTER

BASE THEATER WING HEADQUARTERS

MIL CLTHNG SLS

BANK OF AMERICA

LIBRARY

Albright Avenue

Alison Avenue

Air C om mand o Way

Arnold Avenue

Ü

Welcome to Cannon AFB

Unclassified

0 1,000 2,000500 Feet

Path: S:\CEPT\2_Work_Request\Visitor Locator Map\Visitor Locator Map.mxd

1110540937K

Highlight

1110540937K

Highlight