Atch_1_PWS_19_March_2015.DRAFT.pdf

Solicitation No. FA4855-15-R-0001 Contract No.

19 March 2015 Attachment 1

PERFORMANCE WORK STATEMENT

FOR

BASEWIDE CUSTODIAL SERVICES

CANNON AFB, NM

REVIEWED BY:

SHERRIE NYMEYER

Functional Director

KENNETH D. WILLIAMSON

Quality Assurance Program Coordinator

APPROVED BY:

HORACE BATES

Contracting Officer

19 MAR 2015

19 March 2015

Table of Contents

Section Number and Title Page Number

1.0 Description of Services:

2.0 Service Summary

3.0 Government Furnished Property and Services

4.0 General Information

5.0 Attachments

Attachment A, AFSOC Common Levels of Service Standards Attachment B, Estimated Square Footages and Cleaning Level Attachment C, Floor Plans and Maps Attachment D, Required Reports/Forms

19 March 2015

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Cannon AFB, NM, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Attachments A and B, in order to meet the requirements of this PWS and the Service Summary (SS).

Maximum cleaning frequencies are established in Attachment A, Air Force Special Operations Command (AFSOC) Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Attachment B, Estimated Square Footages and Cleaning Level. Facility cleaning levels and estimated square footages are established in Attachment C, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The Contractor shall use efficient vacuum cleaners that shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph

1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in designated facility centralized locations. The Contractor shall collect and dispose of all trash from these locations. The Contractor is not responsible for replacement of plastic trash bags.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be free of stains and smudges. Vents (within 72 inches of the floor) shall

19 March 2015 Attachment 1 be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. In addition, restroom floors shall be power-scrubbed, monthly. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue. Contractor shall use methods that will eliminate standing water or excessive moisture buildup.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES: (Services performed on a monthly, semi-annual, annual basis)

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 Dusting. (For Category 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 SPECIAL CLEANING REQUIRMENTS:

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI 34-248, Child Development Centers, as appropriate and as summarized below. Kitchen areas are not part of the Contractor’s responsibility for cleaning. The Contractor shall provide at least one employee during the hours of operation in each facility to ensure sanitation and cleanliness. Facilities 1435 and 7019 shall both be manned during normal duty hours. Normal Duty Day Hours are Monday through Friday, 6:30 am to 5:30 pm. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, at least one cleaning will be performed during operational duty hours.

Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

19 March 2015 Attachment 1

1.4.2 Special Clearance Requirements: Child Development Center and Youth Center.

1.4.2.1 In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services,” a Criminal history background check must be initiated and completed for each Contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

1.4.2.1.1 An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

1.4.2.1.2 A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or Contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

1.4.2.1.3 A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and Contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34- 248, 5.3.1/5.3.2)

1.4.2.1.4 Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-248, 5.3.2)

1.4.2.1.5 All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2 Criminal Background History Check Procedures. Potential Contractor employees shall report to the 27th Special Operations Force Support Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the 27th Special Operations Security Forces Squadron (SOSFS) located in building 575. The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee.

The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each Contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No Contractor employee shall be allowed to work on Cannon AFB with an unfavorable or derogatory NAC report.

1.4.2.2.1 Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

1.4.2.2.2 National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

1.4.2.2.3 Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information

19 March 2015 Attachment 1 contained in the report through the Privacy Program described in DoDI 5400.11-R. The Contracting Officer shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The Contractor shall immediately remove this employee from their service at the CDC or youth center.

1.4.2.2.4 Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 Required Training. All Contractor employees working at the CDC and/or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting (AFI 34-248, 5.4.4).

Training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC and/or Youth Activity Center receives this training.

1.4.4 Immunizations. All Contractor employees assigned to the CDC and/or Youth Activity Center shall be free of communicable diseases, to include tuberculosis, prior to entering either facility. All Contractor employees must have the following immunizations required by AFI-48-110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. Contractor shall provide certification that all of his/her employees meet the above conditions to the CO and CDC Director upon hiring, and maintain copies to be available to the COR or AFS Flight Chief upon request. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis Varicella Tuberculosis Skin Test

1.4.4.1 Required Documentation. The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1.5) for assignment to work in the CDC and/or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraphs 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2 All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7)

1.4.5 Cleaning Requirements Child Development Center. Physical contact shall not be allowed and Contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions (except bleach water solution) in their original, labeled containers. Bleach water shall be stored in a non-brand name container clearly labeled “BLEACH WATER”. The contractor shall use the same type of container for bleach solution throughout the facility. Cleaning solutions shall be kept out of children’s reach at all times.

1.4.5.1.1 Cleaning Solution: Use of soap and water to remove visibly soiled areas.

1.4.5.1.2 Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label. Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of

19 March 2015 Attachment 1 water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

1.4.5.1.3 Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment. Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9 Sweep/Mop Children’s Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.10 Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11 Vacuum. The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary

19 March 2015 Attachment 1 conditions. Soiled areas should be cleaned as necessary.

1.4.5.12 Carpet Maintenance. The Contractor shall steam clean all carpet in accordance with the standards as listed in Attachment A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13 Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans once daily and diaper pails twice daily. The Contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out.

Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.4.5.16 Dusting. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17 Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18 Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19 Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6 Special Requirements (And Level 4 Cleaning). The Contractor shall accomplish all cleaning tasks IAW 1.1.1, 1.1.2,

1.1.3 and 1.1.4 as appropriate, for Special Requirement Facilities (CDCs, Youth Center, School Age Program, Fitness Center), identified in Attachment A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Attachment A, AFSOC Common Levels of Service Standards.

1.5 CONTRACTOR-PROVIDED EQUIPMENT AND SUPPLIES

1.5.1 Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately- owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed shall not be used in performance of this contract. The CO or contracting officer representative (COR) may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation. Equipment used to strip finishing on flooring materials must be accomplished with equipment rated at speeds below 300 RPM in accordance with EPA regulations concerning asbestos materials (Environmental Protection Agency regulation 29 CFR 1926.1101(1)(3)(iii)).

1.5.1.2 The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the

19 March 2015 Attachment 1 scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.6 MISCELLANEOUS REQUIREMENTS

● Turn off unnecessary lights

● Report fire hazards, conditions, and items in need of repair to the COR

● Turn in lost and found articles to the Facility Manager

● Notify Facility Manager when unauthorized or suspicious persons are seen on the premises.

● The Contractor shall maintain a written record which will be given as notification to the COR of any conditions that may interrupt or delay performance under this PWS such as locked offices/facilities, occupied rooms, adverse weather condition, and/or any other conditions. Once any delay issue has been resolved, the Contractor shall start performance within 3 hours of notification of resolution.

● Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

● The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. SERVICES SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective PWS

Para Performance

Threshold

Remedy

Method of Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1 inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

Periodic Surveillance, customer complaint

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2

No more than 5

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

1.3 inclusive 0 defects per month

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

Periodic Validation, SS-4

Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

2.1

1 valid defect per

Contractor shall provide a written Corrective Action Report.

SS-5

Special Cleaning Requirements

a. Child Development Center(s)

b. Youth Center

c. Fitness Center

1.4

No more than 3

Customer Complaint

SS-6

4.22 – 4.22.1

Standard is no critical defects

A critical defect occurs where

The COR shall conduct is non-compliance with OSHA standard Air Force

Standards; and a safety incident or occupational, Safety and Health Plan Compliance with occupational, safety, and health (OSHA) mishap is attributed to inadequate or non-performed S&H tasks; or missed or inadequately performed environmental, and health inspections and review the

Contractor’s program requirements jeopardized the S&H of documentation, to include environment, personnel or the Contractor’s Quality equipment. Control Plan.

2.1 QUALITY CONTROL. The Contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2 QUALITY ASSURANCE. The government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a

19 March 2015 Attachment 1

Contract Discrepancy Report (CDR) for issuance to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3 PERFORMANCE ASSESMENT.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

2.3.1.1 Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 2 hours after notification.

2.3.1.2 Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a CDR from the CO.

2.3.1.3 Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212- 4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The COR will receive and investigate complaints. The COR will be responsible for initially validating customer complaints. The CO will make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

2.3.2.1 Exceeding the performance threshold for performance objectives in any one month period shall result in a CDR from the CO.

2.3.2.2 Exceeding the performance threshold for performance objectives for any two, or more consecutive or non- consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4 PERIODIC QUARTERLY PROGRESS MEETINGS. The CO, Functional Commander, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

3.1 GOVERNMENT-FURNISHED FACILITIES. The government will not provide any space on Cannon AFB for the cleaning Contractor. Contractor shall be responsible for procuring space appropriate to maintain contract. Contractor must be located in an area where commute distance to Cannon AFB is within one hour. .

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for

19 March 2015 Attachment 1 janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT. None.

3.3 GOVERNMENT FURNISHED UTILITIES. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE. None

3.5 SECURITY, FIRE AND MEDICAL SERVICES. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE. The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4.0 GENERAL INFORMATION.

4.1 HOURS OF OPERATION. The Contractor shall perform the services required under this contract during the following hours (0700-1600). The Contractor is not required to perform services on Federal Holidays.

4.1.1 Normal Base Hours. Base hours of operation are 0700-1600. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 Base Wide Facilities, Hours of Operation. The Contractor shall perform restroom/locker room cleaning services under this contract during the following shift hours.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am.

4.1.2.1 Base Wide Facilities, Hours of Operation with Special Restrictions.

Facility Number Description Service Hours of Operation

1 Installation Commander Sections

(2) Restroom cleaning Complete before 9:00 am.

54 Youth Center Basic & Restroom cleaning Complete before 9:00 am.

75 Library Restroom cleaning Complete before 9:00 am.

300 Operations Group Commander Section Restroom cleaning Complete before 9:00 am

123 Squadron Operations Restroom cleaning Start after 9:00 am

198 Squadron Operations (applicable to vault area only) Restroom cleaning Friday only, after 12:00 p.m.

19 March 2015 Attachment 1

335, 375

Vehicle Maintenance, Transportation Shop, Transportation Shop

Restroom cleaning

Complete before 3:30 pm.

444 Fitness Center Restroom cleaning Between 8:30 am – 4:00 pm.

2214 Unity Park Pavilion Restroom cleaning Complete before 9:00 am.

2322 MWD Admin Restroom cleaning Between 12 noon and 3:00 pm

4.1.3 Child Development Centers (CDC), Facilities 1435 and 7019, Hours of Operation.

M – F – 6:30am – 5:30pm Sat/Sun – Closed Holidays – Closed

4.1.3.1 CDC Periodic Cleaning Services Special Restrictions. All periodic cleaning services shall be performed on Friday nights from 7:00 pm. – 12:00 midnight or Saturdays from 9:00 am. – 3:00 pm. The services shall not conflict with hours identified in 4.1.3. If a scheduling conflict arises during the year, the Contractor shall adjust their periodic cleaning schedule and notify the COR before services are performed.

4.2 FEDERAL HOLIDAYS.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.3 BASE CLOSURES. Work that is scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, shall be accomplished as soon as possible after reopening the base.

4.4 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are not essential to be performed during a crisis.

4.5 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES

AND VEHICLE PASSES. The Contractor shall comply with all requirements and procedures IAW FAR 5353.242-9000, Contractor Access to Air Force Installations.

4.6 CLEANING AND RESTROOM SUPPLIES. The Contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the contracting officer not later than the pre-performance conference for acceptance by the Contracting Officer. After acceptance, any new cleaning supplies added to the contract will need approval before being used on the installation. The cleaning inventory supply list shall contain the following information:

19 March 2015 Attachment 1

• Product name

• Manufacturer

• Item use

• Disposal procedures if material remains after usage

• Storage of item

The Contractor shall be responsible for the proper disposal of all their cleaning supplies. A safety data sheet (SDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the Contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE:

Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

4.6.1 Hazardous Material Identification. The Contractor shall comply with all federal, state, local and Cannon AFB regulations concerning the use, storage, and reporting of Hazardous Materials (HM). In accordance with AFI 32-7086, Chapter 2, paragraph 2.6.9.2., Hazardous Materials Management, the Contractor shall provide to the CO, a list of all hazardous materials. The list shall be submitted twenty-one (21) calendar days prior to the start of work requiring HM. The list shall identify each HM, an estimate of how much material will be used, amount stored, and location of the storage facility and also contain a copy of each material's Safety Data Sheet (SDS). The Contractor shall also maintain a copy of all SDS’ in all janitors closets. Where applicable the Contractor shall use environmentally safe products in the course of completion of their project. The Contractor shall be responsible for the safe handling of all potentially hazardous materials while on Cannon Air Force Base. In the case of a release of a HM into the environment, the Contractor shall initiate clean up and make all notifications as outlined in the Cannon Air Force Base Spill Plan (SPCC Paragraph 4.7). If base personnel are involved in clean-up operations, the Contractor’s responsibility will include the reimbursement of all costs incurred by the government to include supplies, man-hours, and disposal of the waste. HM will be defined as any substance listed as having characteristics of flammability, corrosively, reactivity, toxicity, or contains any listed constituents, or otherwise harmful to personnel and/or the environment. SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsible.

4.6.2 Handling, Storage and Disposal of Hazardous Waste. Prior to the beginning of any process, which will generate a Hazardous Waste (HW), the Contractor shall inform the COR of the proposed action, the duration of the action and the amount of waste, which will be generated. All HW will be handled and stored in strict compliance with federal, state and, local regulations. Contractors will be held fully liable for any negligence, which results in a Notice of Violation or other penalty. HW will be defined as a solid waste which exhibits a characteristic such as flammability, corrosively, reactivity, or toxicity, as identified in 40 CFR 261.20-261.33 (Code of Federal Regulations). Any mixture of a solid waste and a listed HW is also considered a HW. It must be understood that proper management of any waste generated (Hazardous or Non-Hazardous) will be the responsibility of the Contractor. The Contractor shall manage their business owned/generated waste separately from government owned and generated waste. Any government owned shipment of HW shall be documented on a HW Manifest and signed by a Civil Engineering Environmental Office representative. Contractors and non- DOD waste generators shall contact the permitting section of the New Mexico Environment Department Hazardous and Radioactive Materials Bureau (NMED & HRMB) at (505-827-1561) for an emergency or special provision permit should their waste or Resource Conservation and Recovery Act (RCRA) spill residue require off site shipments. The generator's copy of the manifest will be kept at CEV.

4.6.3 Hazardous Material Usage Reporting. The Contractor shall identify and report hazardous materials, as defined by FED-STD-313D, used during the performance of this contract. This list shall include the following:

19 March 2015 Attachment 1

Product name of material Manufacturer of material if not specified on SDS Job for which the material is/was used Amount of material used in weight or volume

As an attachment to the report, the Contractor shall provide a SDS for each material listed. The Contractor shall submit this report to the Contracting Officer before beginning performance under this contract. This initial report will provide usage estimates for each hazardous material. Thereafter, the Contractor shall submit reports quarterly that contain actual usage information. The Contracting Officer will forward these reports to CAFB HazMart for hazardous material inventory tracking purposes. HazMart in consultation with 27 SOCES/CEI may determine after review of the initial report that quarterly reports are not necessary.

4.7 HAZMART. The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to Cannon AFB, NM or any property under the control of Cannon AFB, NM. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.7.1 Spill Response. The Contractor will be briefed on Cannon AFB, NM spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.8 HAZARDOUS MATERIAL/ WASTE MANAGEMENT. The Contractor will be briefed on Cannon AFB, NM Hazardous Material / Waste Management Plan at the pre-performance conference.

4.9 HAZARDOUS MATERIAL HANDELING. The Contractor shall have approval from the base Hazardous Materials Program Manager prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDSs. The Contractor shall identify these materials and products on Cannon AFB & Melrose AFR Contractor Hazmat Worksheets and Cannon AFB & Melrose AFR Contractor HM Usage Worksheets. The Contractor shall provide one copy of the SDSs for each item to the Contracting Officer, for coordination of approval through the CE Environmental section and HAZMART. The Contractor shall maintain one copy of the SDSs for each hazardous material line item used within the work center. The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

4.10 TRAINING. The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within Cannon AFB, NM and complete SDS’s immediately upon receipt of new chemicals, products, or materials.

4.10.1. ENVIRONMENTAL MANAGEMENT SYSTEM (EMS). All Contractor personnel shall complete EMS Awareness training prior to commencement of any activities.