FA4830-16-R-0001 _Custodial_PWS.pdf

Solicitation No.: FA4830-15-Q-0051

23d CIVIL ENGINEER SQUADRON

BASE CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT

Dated: 23 April 2015

Revision 1: 22 June 2015

23d Contracting Squadron

Moody AFB GA

TABLE OF CONTENTS

SECTION NUMBER AND TITLE

1. DESCRIPTION OF SERVICES.

2. SERVICES SUMMARY (SS).

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

4. GENERAL INFORMATION.

5. LISTING OF APPENDICES.

Appendix A, Air Force Custodial Standards

Appendix B, Estimated Square Footages and Cleaning Level

Appendix C, Base Map

Appendix D, Required Reports/Forms

Appendix E, Employee Statement Form

6. PUBLICATIONS INFORMATION.

7. RECORDS MANAGEMENT.

THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that non-personal custodial services are performed at

Moody AFB Georgia, in a manner that will present a clean, neat and professional appearance.

The Contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Base Map. All work performed by the

Contractor shall be performed in accordance with all applicable laws, regulations, command standards, instructions, and best commercial practices.

1.1. Facility Cleaning Services: Level 4 Facilities, only.

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc..).

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. As a minimum, mop water and disinfectant shall be changed after cleaning 900 square feet in a single facility and after completion of each facility. After cleaning, floor tiles and surfaces to include grout, shall have a uniform, clean appearance without dirt, soil, scum, film, stains, mildew, streaks, swirl marks, detergent buildup/residue, or any evidence of standing water. Baseboards, corners, and wall/floor tiles, grout and edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, stains, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and shall use an adjustable rotating brush agitation feature for more effective soil removal. Any spots, stains and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed.

All tears, burns, and raveling shall be brought to the attention of the facility manager and the

COR. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats and entry mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their original location.

1.1.4. Trash Collection/Removal. All trash containers shall be emptied, trash disposed, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.2. Restrooms/Locker Rooms Cleaning Services: Level 1, Level 2, and Level 4 Facilities.

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, scuff plates, kick plates, ventilation grates, metal guards and door frames), and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Rags, cloths, sponges, etc. used for cleaning urinals and toilets shall not be used for cleaning other surfaces, shall be kept separate from other cleaning materials and shall not be used in other facilities. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, rings, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks/residue or other removable matter.

Partitions shall be smudge, smear and stain free. If graffiti is noted, the contractor shall contact the COR immediately and make a best effort at removal after COR inspection. Vents (within 72 inches of the floor) shall be cleaned. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, residue and other removable matter. Walls and grout shall be free of all dirt, scum, film, stains, spots, mildew and detergent buildup and/or residue.

1.2.2. Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective scheduled routine cleaning. Additionally, as a minimum, mops and mop water/soap/disinfectant solution used in restroom cleaning shall not be used in any other portion of a facility and shall be changed after completion of each pair of restrooms (male-female) in a facility or after cleaning 400 square feet in a single facility. Care shall be taken to ensure mop water and cleaning solution does not contact carpeted surfaces; such damage caused by the contractor shall be repaired at the contractor’s cost. Moveable items shall be tilted or moved to sweep and damp mop underneath.

1.2.3. Stock Restroom Supplies. Contractor shall ensure all restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out between cleaning services. Contractor shall supply non-staining liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification.

1.2.4. Drinking Fountains. Contractor shall clean all facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned, descaled and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of stains, streaks, foreign matter and free of odors.

1.3. Periodic Cleaning Services: Level 4 Facilities (Services performed on a monthly, quarterly, semi-annual, annual basis).

1.3.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, stripped, scrubbed, grout cleaned, waxed, sealed, and polished, as required appropriate to the surface type, to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces, to include grout shall have a uniform, clean, glossy appearance without dirt, soil, scum, film, stains, mildew, streaks, swirl marks or wax/detergent buildup or residue. Wax or cleaning compound residue shall be removed from floor moldings, carpet transitions, furniture or any other similar items.

1.3.2. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.4. Special Cleaning Requirements:

1.4.1. Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI 34-248 Child Development Centers, summarized below and Appendix A.

Kitchen areas are not part of the contractor’s responsibility for cleaning. The CDC standard operating hours are 6:30 a.m. - 6:00 p.m., Monday through Friday and, one Saturday a month from 10:00 a.m. - 4:00 p.m. for the “Give Parents A Break” Program, excluding federal holidays.

All cleaning requirements will be performed either before or after CDC operational duty hours, except for any cleaning requirement standard performed more than one (1) time daily. For those specific cleaning requirements of two (2) or more times daily, at least one (1) cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. All periodic cleaning services shall be performed on Friday nights from 7:00 p.m. - 5:00 a.m., or Saturdays and Sundays. The services shall not conflict with hours identified in 4.1.3.

1.4.2. Special Clearance Requirements for Child Development Center and Youth Center

(YC).

1.4.2.1. In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services”, a Criminal History Background Check must be initiated and completed for each contractor employee before being allowed to work in the CDC and YC. The 23d Force

Support Squadron (FSS) Security Monitor shall initiate, receive, and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central

Services Registry (CSR), has been completed on all employees who have lived or worked on a military installation before they were hired. The IRC includes all bases the individual lived or worked on in the last two (2) years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five (5) years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and Contractor. If the results of the NAC or NACI were not completed within six (6) months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-248, 5.3.1/5.3.2)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every five (5) years. (AFI 34-248, 5.3.2)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2. Criminal Background History Check Procedures. Potential contract employees shall report to the Force Support Security Monitor located in facility 400 to initiate and complete a

Questionnaire for Non-Sensitive Custodial Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the 23d

Security Forces Squadron located in Building 617. The Security Monitor shall initiate an IRC for each contract employee. The IRC must be completed before the contract employee is authorized to work in the CDC or YC. The Security Monitor shall also initiate a National

Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each Contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting

Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file.

No contract employee shall be permitted to work on Moody AFB with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the two (2) years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include

Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation, consisting of a records review of certain national agencies, to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC, provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoD 5400.11-R. The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The Contractor shall immediately remove this employee from their service at the CDC or YC.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3. Required Training. All contract employees working at the CDC, and or YC, shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI

34-248, 5.4.4) The training will be conducted during standard duty hours by a Government-certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and/or Youth Center receive this training.

1.4.4. Immunizations. All Contractor employees assigned to the CDC and/or Youth Center shall be free of communicable diseases, to include tuberculosis, prior to beginning work in either facility. All contract employees must have the following immunizations required by AFI 48-

110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The

Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles

Rubella Tetanus

Diphtheria Polio

Hepatitis B Varicella

Tuberculosis Skin Test

1.4.4.1. Required Documentation. The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement

(1.4.2.1,e.) for assignment to work in the CDC and/or YC. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph

1.4.1. through 1.4.4., inclusive, and must be completed prior to beginning work. Failure to fulfill these requirements, in time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or YC. It shall be the Contractor’s responsibility to update the spreadsheet and ensure employees maintain the requirements to work in the child care facilities, as necessary. Contractor employees shall submit a negative test report from the Health

Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2. All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7)

1.4.5. Cleaning Requirements CDC. Physical contact with children shall not be allowed, and

Contractor employees shall not be alone with children unsupervised.

1.4.5.1. Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

1.4.5.1.1. Cleaning Solution: Use of soap and water to remove visibly soiled areas.

1.4.5.1.2. Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environmental Protection (EPA) Agency and so state on the label.

1.4.5.1.3. Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

1.4.5.1.4. Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

1.4.5.1.5. Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

1.4.5.2. Cleaning Products Approval. The Contractor shall provide a list of all cleaning products before using them in the CDC and YC to the directors of those facilities and the

Contracting Officer Representative (COR) to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products and cleaning supplies

(including mops, mop buckets, etc.), when not in use, must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3. Cleaning Equipment/Materials. Mops and rags used for cleaning must be segregated:

one (1) set used for bathrooms and diaper changing areas, and a separate set for classrooms, food preparation counters, hallways, and lobby. The Contractor shall clean and disinfect the mops and rags daily in detergent and hot water, rinsed in warm water, and sanitized in a bleach solution, wrung out, and hung to air dry. Mop heads and rags must be changed out when dirty.

Sponges shall not be used. As a minimum, mop water and disinfectant must be changed after cleaning 900 square feet. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4. Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor shall clean tables, chairs, and highchairs used for eating after each meal and shall sanitize daily. The Contractor shall sanitize all other remaining tables and chairs daily (see paragraphs 1.4.5.1.4. & 1.4.5.1.5.

for sanitizing).

1.4.5.5. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent

Walls. The Contractor shall clean food preparation tables, diaper changing counters, sinks, and adjacent walls, at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution (see paragraphs 1.4.5.1.4. & 1.4.5.1.5. for sanitizing).

1.4.5.6. Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop

(clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal (see paragraphs 1.4.5.1.4. & 1.4.5.1.5. for sanitizing).

1.4.5.7. Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily (see paragraphs

1.4.5.1.4. & 1.4.5.1.5. for sanitizing).

1.4.5.8. Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four (4) feet) shall be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice (2) daily (after lunch and in the evening, after hours) (see paragraphs 1.4.5.1.4. & 1.4.5.1.5. for sanitizing).

1.4.5.9. Sweep/Mop Children’s Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors twice (2) a day first with hot water and detergent and then sanitized with the bleach water solution (see paragraphs 1.4.5.1.4. & 1.4.5.1.5. for sanitizing). The

Contractor shall change mop water and sanitizing solution after cleaning each wing of the CDC.

1.4.5.10. Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors twice once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping/ waxing the floor then replace all furniture when finished.

1.4.5.11. Vacuum. The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once (1) per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled or stained areas shall be cleaned as necessary.

1.4.5.12. Carpet Maintenance. The Contractor shall steam clean all carpet once (1) a month for rooms with children under 2 years old and quarterly for rooms with children over 2 years old

All periodic cleaning services shall be performed on Friday nights from 7:00 p.m.-5:00 a.m., or

Saturdays and Sundays to ensure carpets are completely dry when children are present. If necessary, the contractor shall use fans to help dry carpeting prior to children being present.

1.4.5.13. Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans and diaper pails twice (2) daily. The Contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diapers pails on a weekly basis first with hot water and detergent and then sanitized with the bleach water solution (see paragraphs 1.4.5.1.4. & 1.4.5.1.5. for sanitizing).

1.4.5.15. Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies, including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification.

1.4.5.16. Dusting. Low dusting includes surfaces within six (6) feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above six (6) feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6. Special Requirements Level 4 Cleaning. The Contractor shall accomplish all cleaning tasks IAW 1.1., 1.2., 1.3., and 1.4., as appropriate for Special Requirement Facilities (YC, School Age Program, Fitness Center), as identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Standards.

1.5. Contractor-Provided Equipment and Supplies.

1.5.1. Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The

Contractor may perform cleaning, minor repair, and other normal daily maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately-owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle, be maintained to present a neat, professional appearance, and shall conform to all Federal, state, local, and Moody AFB road safety requirements. Contractor vehicles shall be used solely for the intended purpose of performing services for this PWS during standard hours of operation.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry an Underwriters Laboratory (U/L) listing, if applicable. Equipment found to be unsafe and/or unable to function as designed, as determined by the Government, shall not be used in performance of this contract. The CO, COR or designated representative may inspect the

Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2. Contractor-Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type/size of trash receptacle.

Toilet Tissue: Two-ply only.

Paper Towels: Bi-Fold, Tri-Fold, Roll Dispenser type.

Hand Soap: Non-staining liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue, paper towels, wipes, etc.) shall contain recycled materials.

1.6. Miscellaneous Requirements.

1.6.1. Turn off unnecessary lights.

Note: Lighting will not be turned off in any CDC or YC room/area while children are present;

ref: AFI 36-248, Chapter 8, paragraph 8.5.2

1.6.2. Report fire hazards, hazardous conditions, and items in need of repair to the facility manager and Government COR.

1.6.3. Turn in lost and found articles to the facility manager or COR.

1.6.4. Notify COR when unauthorized or suspicious persons are seen on the premises.

1.6.5. The Contractor shall notify the COR of any conditions that may interrupt or delay performance of work contained in this PWS, such as locked offices/facilities, occupied rooms, adverse weather conditions, and/or any other unforeseen conditions. Once any issue or condition causing a delay issue has been resolved, the Contractor shall start performance within three (3) duty hours of notification of resolution.

1.6.6. Employees entering any facility, etc., or area after it has been secured, shall enter through only one (1) door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows which were secured upon their arrival are closed and secured upon their departure.

1.6.7. The Contractor shall display the appropriate caution, warning etc. signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. SERVICE SUMMARY (SS). The contract service requirements are summarized in performance standards that relate directly to mission success. The performance threshold briefly describes the minimally acceptable levels of service for each requirement. The SS provides information on contract requirements, the expected level of Contractor performance

(performance threshold) and the expected method of assessment by the Government to ensure services have been provided. These thresholds are a key element to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two (2) additional discrepancies/errors on each task shall be allowed in an effort to identify normal phase-in problems, with the exception of any periodic cleaning service, which shall remain unchanged.

THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK.

Table 2.0., SERVICE SUMMARY

Performance Tasks PWS

Para

Performance

Threshold

0 – 50,000

Sq. Ft.

Re-performance

Threshold

Method of

Evaluation

SS-1

Restroom and

Locker room

Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2., inclu sive

No more than 5 valid Minor non-conformances

(aggregate) per month; no more than 1 Major non-conformance per 3-month period.*

Re-performance within

3 duty hours of notification to

Contractor.

Periodic

Surveillance and

Validated customer complaint.

SS-2

Periodic

Cleaning

Services

a. Hard Floor

Maintenance

b. Carpet Restorative Cleaning

1.3., inclu sive.

1 defects per month

(aggregate)

Re-performance within

1 day of notification or a mutually acceptable timeframe approve by the COR, customer and contractor.

Periodic

Surveillance and

Validated customer complaint..

SS-3

Quality Control

Inspection procedures and other requirements, as defined in the

Contractor’s Quality

Control Plan

(incorporated into contract after award) are followed and documented.

2.1. No more than 2

Minor non-conformances

(aggregate) per month.

1 valid Major defect per month.*

Contractor shall provide a written Corrective

Action Plan which explains the contractor’s plan to detect and correct future Quality

Control discrepancies prior to government evaluation, and execute to plan.

Periodic

Surveillance and

Validated customer complaint.

SS-4

Special

Requirements

a. Child Development

Center(s)

b. Fitness Center

c. Youth Center

1.1, inclu sive, 1.3, inclu sive, and

1.4., inclu sive

No more than 3 valid Minor non-conformances per month for the

Child

Development and

Youth Centers

(aggregate);

No more than 3 valid Minor non-conformances per month for the

Fitness Center.

Re-performance within

3 duty hours of notification to

Contractor.

Periodic

Surveillance and Validated customer complaint.

* Validity of non-conformances as validated by the COR/or CO

Definitions.

1. Quality Control (QC) – The observation and corrective action techniques and activities used by the contractor to fulfill requirements for quality. (Example: Contractor Inspections, Audits, Records, etc.)

2. Quality Assurance (QA) – The planned and systematic activities and/or processes implemented in a quality system to ensure quality requirements for a product or service will be fulfilled. (Customer Feedback Communication process, Inspection process, Training, System Assessment/Audits, etc.) (Example: Government surveillance, observation and documentation of contractor services and activities)

3. Critical nonconformance – A nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. (Example: Areas were not safely cordoned off during or after mopping)

4. Major non-conformance – A non-conformance, other than critical, that will result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. (Example: Office space could not be used because carpets were not dried after periodic cleaning/shampooing.)

5. Minor non-conformance – A non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. (Examples: small water marks on mirrors, carpets not vacuumed under tables.)

6. Performance Threshold – The performance threshold is the maximum number of deficiencies that can occur in a given period.

2.1. Quality Control. The Contractor shall develop and maintain a QC program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The QC program shall be documented in a written Quality

Control Plan (QCP). The Contractor shall develop and implement systems and procedures to ensure performance to contractual requirements are maintained and managed. As a minimum, the Contractor shall develop QC procedures addressing the areas identified in Section 2 of this

Service Summary. As part of the quality control program, the Contractor shall submit a written

QCP to the CO for review, feedback, comment, and validation. The plan shall be submitted no later than the pre-performance conference. The plan shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement, correction of deficiencies, as required, and steps to be taken to preclude similar discrepancies. Records of all inspections, corrective and preventive actions shall be maintained and made available to the

COR upon request.

2.2. Quality Assurance (QA). The Government COR shall conduct QA surveillance activities and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. These surveillance activities shall be accomplished in a manner which is timely to ensure evaluation is accomplished as soon as possible after Contractor has provided the services. The COR will utilize the Contractor’s provided work schedule, to plan their inspections and surveillance activities. The COR will record inspection and surveillance results which then become the official Air Force record of the Contractor’s performance. Defects noted during surveillance activities will be communicated to the

Contractor in a timely manner to allow for re-performance per the established re-performance thresholds. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report

(CDR) for issuance to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt. The CO will have 10 calendar days to respond back to the Contractor with acceptance or rejection of the

Contractors’ response to the CDR.

2.3. Performance Assessment.

2.3.1. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s incorporated Cleaning Frequency Schedule (CFS), (PWS paragraph 4.18.). Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The

CFS, or modified and approved version thereof, shall be used to accomplish COR scheduled inspections and results documentation.

2.3.1.1. Any defect noted during an inspection or surveillance shall be recorded, and the

Contractor shall re-perform the service within the re-performance threshold of the SS.

2.3.1.2. Exceeding the performance threshold for any of these performance objectives in any one

(1) month period shall result in a warning or letter of concern from the CO.

2.3.1.3. Exceeding the performance threshold of these performance objectives, in any combination for any two (2), or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4(a), Contract Terms and Conditions -

Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be immediately communicated to the

Contractor for re-performance within the re-performance thresholds of the SS.

2.3.2.1. Exceeding the performance threshold for any of these performance objectives in any one

(1) month period shall result in a warning or letter of concern from the CO.

2.3.2.2. Exceeding the performance threshold for performance objectives for any two (2), or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team.

2.3.2.3. Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4(a), Contract Terms and Conditions-Commercial Items, Inspection/

Acceptance. Minutes of these meetings and any associated actions will be maintained by the

Contracting Office, as determined by multi-functional team.

2.4. Periodic Quarterly Progress Meetings. The CO, COR, COR Supervisor, and other

Government personnel as appropriate, and the Contractor shall meet quarterly, at a minimum, to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory performance, inspection results (Contractor and Government), and valid customer complaints against each performance objective observed, and the results of corrective and preventive action measures.

The Contractor shall provide a summation of inspections and customer complaints and any identified trends. Minutes of these meetings and any associated actions will be maintained by the Contracting office, as determined by multi-functional team.

2.4.1. The minutes of these meetings will be documented in writing, signed by the CO and the

Contractor, and distributed to the functional areas. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence.

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

3.1. Government-Furnished Facilities. The Government will provide office and storage space in Building 980. No alterations to the office space shall be made without the specific written permission from the FC and the CO as coordinated and approved through the Civil Engineer

Work Order, AF Form 332. In case of alterations necessary for compliance with Occupational

Safety & Health Administration (OSHA), such permission shall not be reasonably withheld. The

Contractor shall return the office space to the Government in the same condition as received; fair wear and tear (as determined by the Government) and approved modifications excepted.

3.1.1. Janitorial Closets. Janitorial closets may be available for use by the Contractor, where available and without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets.

Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings. Should the Contractor determine it to be in the Contractor's best interest to store cleaning materials in various facilities on the base, the

Contractor shall follow all base environmental requirements for the storage of those chemicals at no additional cost to the Government.

3.2. Government-Furnished Supplies and Equipment. Not applicable.

3.3. Government-Furnished Utilities. The Government will furnish electricity, water, and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Telephone Service. The Government will only provide one (1) base telephone for on-base and local commercial telephone service. Long distance or cellular service, if desired, shall be at the Contractor’s expense and shall be coordinated through the 23d Civil Engineer Squadron

(CES) Telephone Control Officer and the 23d Communications Squadron (CS).

3.5. Security, Fire, and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost-reimbursement basis. The Contractor shall be responsible to reimburse the Government.

3.6. Refuse Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or refuse generated from accomplishment of services detailed in this PWS. The

Contractor shall adhere to all base level recycling programs.

3.7. Mail Service. The Contractor shall be responsible for coordinating with the US Postal

Service for the delivery of mail to the Contractor's facility or post office box.

4. GENERAL INFORMATION.

4.1. Hours of Operation. The Contractor will perform the services required under this contract during the following hours. The Contractor is not required to perform services on Federal holidays.

4.1.1. Standard Base Hours. Standard base hours of operation are 7:00 a.m.-5:00 p.m., Monday through Friday, excluding Federal holidays. The Contractor may find it necessary to deviate from the standard base hours of operation to ensure timely completion of work under this

PWS at no additional cost to the Government.

4.1.2. Base Wide Facilities, Hours of Operation. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished after operational duty hours. The Contractor is responsible for coordination with and notification of each Facility

Manager at least three (3) duty days prior to scheduled accomplishment of periodic cleaning service, to ensure building access at the scheduled time. Verification of access by the Contractor is required during duty hours the day of scheduled service or the last duty day prior to service if the scheduled periodic cleaning is to be accomplished over a weekend.

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions.

Facility

Number

Facility Description

Service

Hours of Operation or

Restrictions

#210 Child Development

Center

All services to include one Saturday (Give

Parents A Break)

Monday-Friday 6:30 a.m.-6:00 p.m.

One Saturday a month 10:00 a.m.- 4:00 p.m.

#404 Fitness Center All services to include

Saturday and Sunday cleaning according to

Appendix A

Monday-Friday 4:30 a.m.-

10:00 p.m.

Saturday-Sunday 8:00 a.m.-

6:00 p.m.

Holidays and Family Days

10:00 a.m.-6:00 p.m. Hours subject to change during exercises

#1804 Youth Center All services Monday-Thursday 6:30 a.m.-

8:00 p.m. Friday and Saturday

6:30 a.m. 11:00 p.m.

4.1.3. Child Development Center (CDC), Hours of Operation. The CDC standard operating hours are 6:30 a.m.-6:00 p.m. Monday through Friday. The CDC will be open one Saturday a month from 10:00 a.m.-4:00 p.m. for Give Parents a Break, excluding federal holidays. All cleaning requirements will be performed either before or after CDC operational duty hours, except for any cleaning requirement standard performed more than one (1) time daily. Cleaning for Give Parents a Break will take place on Saturday after 4:00 p.m. For those specific cleaning requirements of two (2) or more times daily at least one (1) cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished as indicated in Appendix A.

4.1.3.1. CDC Periodic Cleaning Services Special Restrictions. All periodic cleaning services shall be performed on Friday nights from 7:00 p.m.-5:00 a.m. or Saturdays and Sundays. The services shall not conflict with hours identified in 4.1.3. If a scheduling conflict arises during the year, the Contractor shall adjust their periodic cleaning schedule and notify the Contract

Administrator (CA) and COR before services are performed.

4.1.4. Fitness Center, Hours of Operation. The Fitness Center standard operating hours are

4:30 a.m.-10:00 p.m. Monday through Friday, and 8:00 a.m.-6:00 p.m. Saturday and Sunday.

Federal holidays and Family Day operating hours are 10:00 a.m.-6:00 p.m. All cleaning requirements will be performed either before or after fitness center operational duty hours, except for any cleaning requirement performed more than one (1) time daily according to appendix A. For those specific cleaning requirements of two (2) times daily at least one (1) cleaning will be performed during operational duty hours.

4.1.4.1. Fitness Center Periodic Cleaning Services Special Restrictions. All periodic cleaning services shall be performed on Saturday or Sunday 6:00 p.m. - midnight. The services shall not conflict with hours identified in 4.1.4. If a scheduling conflict arises during the year, the Contractor shall adjust their periodic cleaning schedule and notify the Contract Administrator

(CA) and COR before services are performed.

4.1.5. Youth Center, Hours of Operation. The Youth Center standard operating hours are

6:30 a.m.-8:00 p.m. Monday through Thursday, Friday and Saturday 6:30 a.m.-11:00 p.m. All cleaning requirements will be performed either before or after youth center operational duty hours.

4.1.5.1. Youth Center Periodic Cleaning Services Special Restrictions. All periodic cleaning services shall be performed on Friday nights from 12:00 midnight – 5:00 a.m. or Saturdays and

Sundays after normal operational duty hours. The services shall not conflict with hours identified in 4.1.5. If a scheduling conflict arises during the year; the Contractor shall adjust their periodic cleaning schedule and notify the Contract Administrator (CA) and COR before services are performed.

4.2. Holidays. In accordance with the Department of Labor (DOL) Wage Decision, as cited in the contract or option year, the Contractor is not required to provide services on the following days:

New Year’s Day 1 January

Martin Luther King’s Birthday 3 rd

Monday in January

President’s Day 3 rd

Monday in February

Good Friday March/April

Memorial Day Last Monday in May

Independence Day 4 July

Labor Day 1 st Monday in September

Columbus Day 2 nd

Monday in October

Veterans Day 11 November

Thanksgiving Day 4 th

Thursday in November

Christmas Day 25 December

4.2.1. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.2.2. The Contractor shall substitute the “Good Friday” holiday time-off for a day, which is usually considered a “family day” for the general base population. This arrangement must be finalized between the CO, Contractor, and COR two (2) weeks prior to the family day. The

Contractor shall perform scheduled services on Good Friday at no additional cost to the government.

4.3. Base Closures. Work scheduled, but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4. Continuation of Essential Contractor Services. It is determined the custodial services essential to this PWS during a crisis are as follows: Services provided to the Child Development

Center (CDC), the Youth Center, and the Fitness Center. The required services are to be performed during any crisis, unless the Contractor is notified otherwise by the CO.

4.4.1. The Contractor is directed to DFARS clause 252.237-7023--Continuation of Essential

Contractor Services, and DFARS provision 252.237-2024--Notice of Continuation of Essential

Contractor Services, included in this contract.

4.5. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle

Passes. The Contractor shall comply with all requirements and procedures in accordance with

AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.6. Cleaning and Restroom Supplies. The Contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for approval by the COR.