Laundry and Dry Cleaning Services PWS 11 June 09

RFP No.: FA4830-09- Contract No.: FA4830-09

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY AND DRY CLEANING SERVICES

Moody Air Force Base, Georgia

Current as of: 13 Aug 09 Revision 1

Reviewed: ______________________________ Date: _________ Base Records Manager

Accepted: ___________________________ Date: _________ Contracting Officer

TABLE OF CONTENTS

1.1. General Description

1.2. Washroom Tests

1.3. Repairs

1.4. Transportation and Storage of Articles

1.5. Pick Up, IOU and Delivery Tickets

3.1. General Information

3.2. Government-Furnished Facilities

3.3. Government-Furnished Equipment

3.4. Government-Furnished Services

3.5. Government-Furnished Publications and Forms

4.1. Contractor Personnel

4.2. Quality Control

4.3. Government’s Quality Assurance

4.4. Re-Performance

4.5. Hours of Operation

4.6. Security Requirements

4.7. Safety Requirements

4.8. Hazardous Material/Waste Management

4.9. Continuation of Essential DoD Contractor Services During Crises – DoD 3020.37 4.10.Government Performance of Services During Labor Strikes

4.11. Employee Training

Appendix A. Definitions ( if any)

Appendix B. Estimated Workload Data (if any)

Appendix C. Maps and/or Site Plans (if any)

Appendix D. Government Furnished Property/Equipment Listings

1. DESCRIPTION OF SERVICES

1.1. GENERAL DESCRIPTION. The contractor shall provide all personnel, equipment tools, materials, supervision, and other items and services necessary to perform LAUNDRY AND DRY CLEANING SERVICES for Moody AFB in accordance with all International Fabricare Institute, American Institute of Laundering, Institute of Launderers, Wash. D.C. Standard Commercial Practices as defined in this PERFORMANCE WORK STATEMENT (PWS) except as specified as government-furnished property and services, at Moody AFB, Georgia. The contractor shall perform to the standards in this contract.

1.1. Specific Functions. Delivered finished articles shall conform to the general accepted industry standards of quality of cleanliness, finish and appearance. All work performed shall be done under sanitary conditions. Items shall be free from bacteria, and other microorganisms including pathogens or disease producing organisms. Any items found to not meet the standard of this contract will be refinished at no additional cost to the Government. These items will be returned on the next scheduled delivery day. Any items damaged by the contractor will be reimbursed to the government at replacement cost.

1.1.1. Contaminated Laundry. All contaminated laundry originating from Moody Inn will be identified in separate bags. The contractor shall pick up and clean contaminated laundry.

1.1.2. Stain Removal. Contractor will provide stain removal treatment for those items the Contractor has identified as having hard to remove stains.

1.1.3. Laundry Carts and Bags. The contractor shall furnish enough laundry carts and bags necessary to hold and transport laundry and dry-cleaning articles in accordance with packaging requirements. Contractor shall provide laundry carts for storage and transportation of linen in, to, and from contractor’s place of business. Contractor shall provide all empty carts requested by the facility. Empty carts shall be left at location during pickup of dirty linen for the next scheduled pickup.

1.1.4. Cleaning Process. The Moody Inn laundry will be handled separately from the Dormitory laundry and packed separately.

1.1.5. Pick up/Delivery Laundry picked up and delivered shall be manifested with copies of manifest tickets provided to the facility person or QAE on the same day service is rendered. The contractor shall verify, count, and sign a pick up ticket for items being picked up and such signature constitutes the contractor’s agreement to the government’s count. A copy of the pickup slip will be retained by the government. The contractor shall furnish pick up tickets and any necessary tags. . Quantities delivered must be 100 percent of items picked up plus all IOUs from previous deliveries. Contractor must provide IOU for items not delivered on schedule. All IOUs will be returned on the next scheduled delivery day. Any articles missing for 7 calendar days will be considered lost and the contractor shall reimburse the government in the amount of the exact replacement cost.

1.1.5.1. The Contractor shall package laundry and dry cleaning for delivery as indicated in Appendix C.

1.1.5.2 All pickups and deliveries shall be accomplished between the hours of 0:800 a.m. and 12:00 p.m. except on Federal Holidays or when the facility is closed for productivity days. When a holiday/productivity day falls on a scheduled pickup or delivery day, the scheduled action shall be performed on the next workday following the holiday/productivity day. Linen Exchange will have pickup and delivery daily (Monday through Friday).

1.1.5.3. Delivery. The contractor shall record number of pieces delivered on the delivery ticket and the government representative shall verify this amount. The contractor shall provide the delivery tickets and furnish the government the original and two copies.

1.1.5.4. Cleaned laundry items will be returned in the same quantity and type to appropriate locations from where they were picked up.

1.1.5.5. Articles will be returned to the Central Pickup Point clean, dry, free of lint, odor, bacteria, fungi spots and stains, and other microorganisms including pathogens and disease producing organisms. Linen items will be pressed and free of wrinkles. Bleach shall not be used on any colored articles. Articles, which are bleached, shall be bleached by a method that prevents yellowing of the fabric.

1.1.5.5.1. Unless otherwise specified in Workload Estimate and Packaging Requirements or Proposal, all articles shall be returned wrapped in clear film. Clear film wrapped bundles will be labeled: item and quantity on the outside of each with marker.

1.1.5.6. Laundry and Dry Cleaned Articles are to be returned according to the following:

1.1.5.7. All wrapping of items in Appendix C that are coded “WP” shall be accomplished with heat sealed poly wrap. All items on hangers shall be covered with plastic garment bags.

1.1.5. 8. Fabric Softener. Fabric Softener shall be used on all terry cloth items (excluding Kitchen linens) during the rinse cycle of the laundry process.

1.1.5.9. Draperies. Items must be resized to original size after cleaning. The contractor has the authority to recommend to the contracting office, whether the textile or fabric can be brought back to the original size.

1.1.5.9.1. Cleaning of lined and unlined drapes, chemical suits, etc. shall comply with label requirements on article or approved alternate method from the contracting officer.

1.1.5.10. State of Local Department of Health Requirements. Compliance with any certification or labeling requirements arising from state or local Department of Health regulations and Occupational Safety and Health Administration (OSHA), is the responsibility of the contractor.

1.2 Washroom Tests

1.2.1. Washroom Tests. Once each quarter, perform washroom tests for tensile strength and whiteness retention in the washing of government white sheets and pillowcases, in accordance with Occupational Safety Health Act (OSHA) standards and instructions by processing two (2) laundry washrooms test pieces (swatches of material) in the washing of government white sheets and pillowcases. The test piece service and the laboratory evaluation of the test pieces shall be provided by an approved laboratory. National Association of Institutional Linen Management (NAILM), 2130 Lexington Road, Suite H, Richmond, Kentucky 40475 and the International Fabric Institute (IFI), 12251 Tech Road, Silver Spring Maryland, 20904, are two known acceptable laboratories. Should the contractor propose to obtain these services from a laboratory other than one of these two, the proposed laboratory shall be submitted to the contracting officer at the Pre-Performance Conference, or two weeks prior to the performance start date, whichever is earlier, for approval. Tensile strength loss shall not exceed 10 percent per modification, and whiteness retention shall not be less than 96 percent. Whenever tensile strength loss or whiteness retention deficiencies occur, the contractor shall take corrective action within five (5) workdays and retest. This process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances. Two (2) copies of all test results shall be provided to the contracting officer not later than five (5) workdays from the date of receipt by the contractor. The contractor shall bear all associated test costs.

1.2.1.1. The contractor shall notify the QAE of the washroom test within five workdays of the actual washing. Also the contractor shall provide the QAE one copy of the test results within three workdays of receipt from the laboratory.

1.3 Repairs

1.3.1. Non-reimbursable repairs. Except for unserviceable and non-repairable articles turned in for cleaning, the contractor shall repair all minor (normally less than four inches) rips, tears, open seams, and holes with materials and supplies of the same color and by similar appearance and quality within seven calendar days. All such repairs shall be performed at no additional cost to the Government.

1.3.2. Reimbursable. Field jackets/articles requiring replacement of zippers, the government at the time of pickup will identify buttons, and snaps. Sheets/pillow cases that require seams/hems sewn will be identified at the time of pickup. The contractor will be paid in accordance with the applicable contract line item as listed in the proposal.

1.3.3. Unserviceable Items/Salvage. Unserviceable items shall be returned to the pickup/delivery point from which they were received by the contractor. Determination will be made by the QAE. All unserviceable articles shall be returned in a separate bundle, clearly identifies as unserviceable, by the contractor to the pickup location after laundering.

1.4. Transportation and Storage of Articles.

1.4.1. The contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in a vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to the facilities. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized before loading the clean articles.

1.5. Pick UP, IOU, and Delivery Tickets. The contractor shall provide the following documents to the Moody Inn. These documents are necessary in order to provide proper disposition of laundry items.

1.5.1. Pick Up Tickets. The contractor shall provide a Pick up ticket for all items received from the Moody Inn. This ticket must contain the following information.

1.5.1.2. IOU Ticket. The contractor shall provide an IOU ticket for all items not delivered on schedule. IOU items shall be delivered on the next scheduled delivery. This ticket must contain the following information.

1.5.1.3. Delivery Tickets. Contractor furnished delivery tickets shall be used for recording the delivery of laundry/dry cleaning. Original and 1 copy for each ticket are required. Delivery tickets must include:

2. SERVICES SUMMARY (SS)

2.1. The purpose of this paragraph is to state the performance objectives, the paragraph and identify the performance threshold to determine the overall effectiveness of services delivered to the government. The SS will be used in evaluating contractor performance.

Performance Objective PWS/SOW Paragraph

Performance Threshold(s)

SS-1

Comply with pickup and delivery schedules

SS-2

Comply with packaging requirements

SS-3

Comply sanitation requirements

SS-4

Deliver correct quantities

SS-5

Perform repairs

SS-6

Comply with vehicle interior requirements

SS-7

Comply with washroom test

3. GOVERNMENT-FURNISHED-PUBLICATION/ FORMS.

3.1. Publications and forms that apply to this are listed below. The contractor shall maintain current copies of forms and publications via the Internet at http://afpubs.hq.af.mil/ for the documents required to provide Lodging and Dry Cleaning Services.

3.1.2. The government will notify the contractor as follow-on requirements changes occur. Supplements or amendments to listed publications from any organization level may be issued during the life of the contract. The contractor shall immediately implement those changes that result in a decrease or no change in the contract price and notify the CO in writing of such change. Should a decrease in contract price result, the contractor shall provide a proposal for a reduction in the contract price to the CO. Before implementing any change that will result in an increase in contract price, the contractor shall submit to the CO a price proposal within thirty (30) days following receipt of the change by the contractor. Failure of the contractor to submit a price proposal within thirty (30) days following receipt of the change, could endanger contract performance. . Upon completion of the contract, the contractor shall return to the government all issued unused publications and forms.

PUBLICATIONS

4. GENERAL INFORMATION

4.1. Contractor Personnel.

4.1.1. Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of all work. The name of the contract manager and an alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the CO prior to contract start date.

4.1.1.1. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.1.1.2. The contract manager or alternate shall be available during standard duty hours within sixty (60) minutes to meet on the installation with government personnel designated by the CO to discuss problem area(s). The contract manager or alternate shall be available also during standard duty hours within sixty (60) minutes by telephone to discuss any problem area(s). After standard duty hours the manager or designated alternate shall be available within two (2) hours.

4.1.1.3. The contract manager and alternate(s) shall be able to read, write, speak, and understand English.

4.1.2. Contractor Employees. The CO may restrict the employment under the contract of any contractor employee, or prospective contract employee who is identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

4.1.2.1. Contract personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing clothing bearing the name of the company or by wearing appropriate uniform, or badges which contain the company name and employee’s name. The contractor is responsible for acquiring an appropriate number of badges to meet their needs at their own expense.

4.1.2.2. The contractor shall ensure that employees have current and valid professional certifications before starting work. Vehicle operators shall have a valid driver’s license or Georgia driver’s license when applicable.

4.1.2.3. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person could create a conflict of interest, or shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD 5500.7-R Joint ethics Regulation (JER), Chapter 2. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities, paragraph 3.

4.1.2.4. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall or active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.2. QUALITY CONTROL.

4.2.1. The contractor shall provide a comprehensive Quality Control Plan (QCP) for all work required in this PWS. The written QCP shall be submitted to the CO for acceptance no later than the pre-performance conference. The CO will notify the contractor of acceptance or of any required modification(s) that may be needed to the plan.

4.2.1.1. The plan shall include, at a minimum:

A description of the inspection system to cover all services listed in the Services Summary (SS). The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, submission of QC schedule and the title and organizational placement of the quality control inspectors (QCIs). Additionally, control procedures for any government-provided keys or lock combinations shall be included.

4.2.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

4.2.1.3. A description of the records will be kept to document inspections and corrective or preventive actions taken. This includes the use and distribution of required forms and reports.

4.2.1.4. The records of inspections shall be kept and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

4.3. QUALITY ASSURANCE

4.3.1. In a performance-based environment, it is the contractor that is contractually responsible for quality assurance, and the contractor is further motivated through various kinds of incentives such as option years and future business with the government. However, the government is responsible for ensuring that the contract standards are met. utilizing the appropriate assessment method(s). The QAP may evaluate the contractor’s performance at any time during the duration of this contract. Inspections will be conducted in accordance with the Performance Plan (PP) with the intent of verifying compliance with contract requirements and performance within the performance thresholds established in the SS. The assessment/evaluation methods identified in the PP, paragraph 6.2, in concert with the contractor’s quality control procedures, will permit the government to evaluate the contractor’s success or lack of success in meeting the specified contract requirements.

4.4. RE-PERFORMANCE.

4.4.1. Reperformance of Service(s). When service performed does not conform to contract requirements, the contractor shall re-perform the service in conformity with the contract specifications at no additional cost to the government. Re-performance of the services shall commence immediately upon notification by the CO, and the contractor shall have a sufficient workforce dedicated to ensure corrections are accomplished by noon the next scheduled delivery day without degradation to standard services.

4.5. HOURS OF OPERATION.

4.5.1. Holidays. The contractor shall follow those holidays as cited in the Dept of Labor Wage Decision.

NOTE 1. The contractor may substitute the “Good Friday” holiday time off for the day after Thanksgiving, which is usually considered a “family day” for the general base population.

NOTE 2. Any of the above holidays falling on a Saturday will be observed on the preceding Friday. Holidays falling on a Sunday will be observed on the following Monday.

4.5.2. Holiday Services. Services scheduled for a certain day of the week, but cannot be performed due to a recognized holiday, shall be performed either the day before or the day after the holiday. If a service is scheduled on Monday and that Monday is a holiday, then the service shall be performed on the day after the holiday (Tuesday). Services scheduled for Friday and a holiday is on Friday, then the service shall be performed on the Thursday before the holiday.

4.6. SECURITY REQUIREMENTS.

4.6.1. Pass and Identification. Pass and identification items, required for contract performance, shall be obtained for contractor personnel and non-government-provided vehicles. Procurement of the appropriate passes and identification items are the responsibility of the contractor.

4.6.1.1. The government is authorized to restrict the employment of any contractor employee or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well being, or operational mission of the government or its personnel.

4.6.1.2. The contractor shall obtain personnel pass application forms from the CO’s Contract Administrator. The contractor employee shall complete and carry the forms to the Security Forces, Pass and Registration Office. Vehicle registration, proof of insurance, and a valid driver’s license must be presented for all vehicles to be registered.

4.6.1.3. Retrieving pass and identification items from contractor employees shall be accomplished by the Contract Manager upon the departure from employment, prior to contract expiration, of any contractor employee , and turned in to the Pass and Identification Office.

4.6.2. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes.

The contractor shall comply with all requirements and procedures in accordance with FAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.6.3. Special Requirements. The contractor shall ensure that all employees operating vehicles or vessels under the terms of this contract obtain and maintain state driver’s or vessel operator licenses commensurate with the size and type of vehicle or vessel being operated. The contractor shall adhere to all federal, state, and local driving laws and maritime navigation laws or regulations.

4.6.4. Traffic Laws. The contractor and its employees shall comply with base speed limits and other traffic laws.

4.6.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately owned vehicle while on Moody AFB GA.

4.6.6. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.6.6.1. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R Chapter 4, DoD Freedom of Information Act (FOIA) Program Requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.6.7. Controlled Areas. The contractor shall implement local base procedures for entry to Air Force controlled areas where contractor personnel will work

4.7. SAFETY REQUIREMENTS.

4.7.1. Safety of personnel and performance shall conform to Office of Safety and Health Administration (OSHA) requirements as specified in AFI 91-301, Air Force Occupational Safety and Health Program.

4.7.2. Cell Phone Usage. Cell phone usage while driving on base is prohibited, unless using a completely “hands-free” device. If you are not using a “hands-free” device while driving, you must either pull over to the curb, where possible, or pull into a parking area.

4.8. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISES – DOD 3020.37

4.8.1. All services or any specifically designated portions of the functions accomplished under this contract shall be performed during any wartime operations. Wartime operations are those actions, including contingency planning, which would be required to support current or future United States Air Force wartime requirements. Notwithstanding any other provision of this contract, the contractor agrees that, in the event of the occurrence of any wartime-related contingency, the government shall have the unilateral right to extend performance of this contract as long as the wartime contingencies exist. Contract payment will be in accordance with the existing contract rate.

4.8.2. The government shall notify the contractor within three (3) hours of any crisis declared by the national combatant commander by telephone, email, or in person.

4.8.3. The contractor shall prepare a list of all essential positions/personnel required to support any crisis and submit to the CO at the pre-performance conference.

4.8.4. The contractor providing services designated as essential by Moody AFB is expected to use all means at their disposal to continue to provide such service in accordance with the terms and conditions of the contract during periods of crisis until appropriately released or evacuated by the CO.

4.9. GOVERNMENT PERFORMANCE OF SERVICES DURING LABOR STRIKES

4.9.1. The services required under this PWS are of critical importance to the Air Force, and the government reserves the right to take over performance in the event of a labor strike by the contractor’s employees which impairs the contractor’s ability to satisfactorily perform the contract. In such event, the government may elect to perform services with exclusively government personnel in accordance with AFI 64-106.

4.9.2. Under such circumstances and at the direction of the CO, the contractor agrees to remove its non-striking force from the performance site and not to interfere in any way with government performance.

4.9.3. Contractor further agrees under such circumstances to permit the government to use any essential contractor-furnished property. The government will equitably compensate the contractor for use of such property.

4.9.4. Contractor shall not be entitled to payment for any performance period or parts thereof during which the government assumes performance.

5. APPENDICES

A. Definitions

B. Estimated Workload Data

C. Package of Laundry and Dry Cleaning

D. Maps

APPENDIX A

DEFINITIONS

General Definitions

Contracting Officer. The only person who can bind, limited to the extent of the authority delegated by the head of the agency, through a warrant or certificate of appointment. The CO enters into, administers, or terminates contracts and makes related determinations and findings.

Functional Commander. The person responsible for a functional area at the Squadron level.

Market Research. A continuous process for gathering data on service characteristics, suppliers’ capabilities and current business practices plus the analysis of that data to make acquisition decisions.

Multi-Functional Team. A team of stakeholders responsible for a service acquisition. Includes not only representatives of the technical and procurement communities, but also stakeholders of the service acquisition and the contractor(s) providing the service(s). This Team may consist of sub-group(s) responsible for routine contract actions. This Team could be a Business Requirements Advisory Group (BRAG), a Mission Area Multi-Functional Team (MAAT), an IPT working group..

Performance-Based Services Acquisition (PBSA). Performance-based service acquisition means structuring all aspects of a services acquisition around the purpose of the work to be performed, and the contract requirements set forth in clear, specific objective terms and measurable outcomes.

Partnering. The creation of a government-contractor relationship that promotes achievement of mutually beneficial goals. It involves an agreement in principle to share the risks involved in accomplishing the objectives set forth in the PWS. Partnering is not a contractual agreement, nor does it create any legally enforceable rights or duties. Rather, partnering seeks to create a new cooperative attitude in completing government contracts by building trust and encouraging open communications. To create this attitude, each party ;must seek to understand the goals, objectives, and needs of the other—their “win” situation—and seek ways that these objectives can overlap.

Performance Assessment (Quality Assurance). A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a Performance Plan.

Performance Management. The use of performance measurement information to effect positive change in organizational culture, systems and processes, by helping to set agreed upon performance goals, allocating and prioritizing resources, informing managers to either confirm or change current policy or program directions to meet those goals, and sharing results of performance in pursuing those goals.

Performance Objective. The services needed, defined in terms of the output/outcome required. This is the “what” or end result desired – not the process.

Performance Plan. Prescribes the objective in having the services, goals of the multi-functional team (MFT), team members and their roles and responsibilities (to include the contractor performing the service), and how the MFT will assess contractor performance and manage the contract to obtain efficiencies, improved performance, and cost savings throughout it life cycle.

Performance Threshold. The established acceptable standard required by the government for the performance objective.

Performance Work Statement (PWS)/Statement of Work. A performance-based description of services required by a functional activity, regardless of the title (e.g. performance requirements document, performance-based work statement, technical requirements document, statement of work, statement of objectives, etc.)

Quality Assurance Personnel (QAP). A Government employee designated to perform quality assessment functions and manage performance in accordance with the Performance Plan (PP). They serve as on-site technical managers assessing contractor performance against contract performance standards. responsible for the surveillance and evaluation of contractor performance. They have many titles, such as Quality Assurance Evaluator (QAE), Quality Assurance Specialist (QAS) or Functional Area Evaluators (FAEs); however, at Moody AFB they are called QAPs.

Services Summary. Identifies the key service outputs of the contract that will be evaluated by the government to ensure contract performance standards are met by the contractor.

Technical Definitions:

Contaminated Items: Those linens suspected of contamination with infectious microorganisms.

Hard to Remove Stains: Stains that cannot be removed during normal wash, but will come out if soaked in an enzyme solution.

Laundering/Dry Cleaning (to include curtains and bedspreads): Laundry/Dry Cleaning shall be done IAW the tagged instructions on the article using standard industry practice. When instructions for laundering/dry cleaning are missing from the articles, items will be laundered using mild detergent, low heat and no bleaching agent.

APPENDIX B

ESTIMATED WORKLOAD DATA

APPENDIX C

Package of Laundry and Dry Cleaning

Method of Finish DC- Dry Clean F- Fold OH- Return Finished work on hanger I-Pressed P-Plastic wrap W- Wash and Tumble-dry