Attachment_1_PWS.pdf

FA4819-18-R-4007

Performance Work Statement, dated 11 January 2017

Tyndall Mess Attendant Services

PERFORMANCE WORK STATEMENT (PWS)

MESS ATTENDANT SERVICES AT

TYNDALL AFB, FL

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

Cover Page 1

Table of Contents 2

1.0. Description of Services 4

2.0. Services Summary 13

3.0. Government Provided Services, Property and equipment 14

4.0 Contractor Personnel 16

5.0 General Information 17

6.0 Technical Exhibits 20

Technical Exhibit 1- Hours of Operation 21

Technical Exhibit 2- Workload Estimates 22

Technical Exhibit 3 – Applicable Publication and Forms 23

Technical Exhibit 4- Service Locations 26

Technical Exhibit 4a- Equipment Serial Numbers for

Berg-Liles and Raptor Quick Turn 27

Technical Exhibit 5- Definitions and Acronyms 32

1.0 DESCRIPTION OF SERVICES

1.1. Scope of Work. This is a contract for mess attendant and support services in full food service facilities operated and managed by the 325th Fighter Wing, Tyndall AFB, FL. The contractor shall, as specified in this Performance Work Statement (PWS), provide all personnel, and other items or services necessary to perform food service attendant and support services at

Tyndall AFB. The contractor shall perform the requirements in this PWS IAW Tri-Service Food

Code and conform to the professional standards identified in this contract. Furthermore, the contractor shall follow all applicable federal laws, regulations, instructions and directives as identified in this PWS. Contractor tasks include, but not limited to, the following: serving and replenishing food; cleaning interior and exterior of facilities, equipment, and utensils; maintain equipment and repair as required; prepare raw vegetables fruits for the self-serve bars and use by military cooks, container cold cuts and cheeses for the use of military cooks at the sandwich/deli bar; provide servers for ethnic and/or specialty food bars; make and wrap sandwiches; cut and portion pastry items, and cashier services. Lastly, in the event of a contingency the contractor may be required to provide cooks to ensure continued service. The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated by the Contracting Officer (CO) through the Contracting

Officer Representative (COR).

1.2. Program Overview.

1.2.1 Operation of Facilities. The Tyndall AFB appropriated fund food service operation consists of a main dining facility, Berg-Liles Dining Facility, and an expanded flight kitchen, Raptor Quick Turn (RQT). These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Berg-Liles Dining Facility is a cafeteria style dining facility and also provides takeout meals. The RQT flight kitchen provides boxed meals for passengers and crews in support of flying missions on a 24-hour basis and to customers requesting them in support of ground operations. The RQT also provides hot menus during meal periods, Monday-Friday. The hours of operation for each facility can be found in Technical Exhibit 1.

1.2.2. Customer Eligibility. The primary customers at these dining facilities are Essential

Station Messing (ESM) recipients; military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians in TDY status may also be authorized to dine in the facilities. Organizations such as

JROTC, ROTC, Civil Air Patrol, Boy/Girl Scout troops, and other DOD members occasionally dine in the dining facility if permitted by the installation commander. Furthermore, the installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities IAW AFI 34-239, Food Service Management Attachment 2. Customer eligibility is also referenced in each Cashier's Instruction Book. Cashiers will refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served.

1.3. Specific Contractor Tasks

1.3.1. Menu Boards. Post and maintain all computerized menu boards with menus provided by the military shift leader or government dining facility manager. Post menus and prices 30 minutes before the start of the meals. In the event of breakdown of electronic menu boards, the contractor shall post alternate menu boards to post menu listings until electronic boards are repaired. Post menu and price changes within 5 minutes of notification.

1.3.2. Food Preparation. The contractor is responsible for: peeling, seeding, chopping or otherwise readying raw fruits and vegetables for use by military cooks and other uses; placing cold cuts and cheeses in containers for use at the sandwich/deli bar; slice and plate desserts and baked goods. The contractor is responsible for all salad preparation to include cooking pasta and boiling eggs for pasta and egg salad. All HOT food items will be prepared by the Government;

all COLD food items will be prepared by the contractor. The contractor shall institute sanitary food preparation in compliance with AFI 48-116, Food Safety Program and the current Tri-

Service Food Code. The contractor shall obtain foods from storeroom for each meal and accomplish the food preparation tasks listed on the Food Service Production Log IAW recipes from the USAF Corporate Automated Food Enterprise System, (CAFÉ). The contractor will progressively prepare referenced food items to ensure optimum freshness, flavor, color, texture, and nutritional value.

1.3.3. Service of Food. Contractor will ensure prepared food is in place on the serving line 15 minutes before specified serving periods and will not remove food until 15 minutes after the serving period has ended. Contractor will arrange the food on the area(s) as indicated on "Food

Service Production Log," or as directed by the government dining facility manager or shift leader. The contractor shall serve food in standard portions, as listed on the Food Service

Production Log, and the Air Force Automated Recipe System.

1.3.3.1. The contractor shall move full serving containers (pans, trays, etc.) to serving lines;

replenish, replace or remove containers and perform standard cross panning procedures, meaning that no food items will be transferred from one line pan to another while on the serving line. Line pans must be changed in the kitchen, away from public view.

1.3.3.2. The contractor will ensure that salad and ice cream bars are properly stocked during service hours.

1.3.3.3. Contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute on main serving line and 3 guests per minute on short order serving line or breakfast line.

1.3.3.4. The contractor shall comply with AFI 34-239, Food Service Management Program;

AFMAN 34-240, Food Services Program Management; Preface to the Worldwide Menu and current Tri-Service Food Code; AFI 40-104, Health Promotion Nutrition; AFI 48-116, Food

Safety Program and Food Service Operations Standards (located at http://www.e-publishing.af.mil/ ) using the standard recipes on the USAF Corporate Automated Food

Enterprise System, (CAFÉ).

http://www.e-publishing.af.mil/

1.3.3.5. The contractor line servers shall not discard any food unless directed by the government.

At the end of the serving period the military shift leader inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate.

1.3.4. Take Out Food. The contractor will make up boxes or containers, assemble, and pack the meal components for pickup take out. Grab-N-Go shall be available to all patrons during all meal periods. For carryout meals and the Grab-n-Go alternative carryout program at Berg-Liles, the containers must be IAW AF Guidelines (AF Food Service Operations Standards). The contractor shall receive orders and prepare Ground Support Meals (boxed lunches) as identified in the Corporate Food Services Guidelines for authorized base organizations within two (2) hours. Contractor must purchase and use commercial carryout boxes and containers with Air

Force Food Service Logo at the RQT.

1.3.5. Table Cleaning Service. The contractor shall clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. The contractor shall replenish dining table items (napkins, salt, pepper, condiments, sanitizers etc.) so that they are available to all patrons without waiting. The contractor shall post flyers marketing special events at each table as directed by the government facility manager/COR or military shift leader.

Customers will be required to bus their own tables and take their dishes/trays to a designated collection area. The contractor will remove used dishes/trays from the designated collection area in a professional and organized manner. Plates shall not be scraped in view of customers.

1.3.6. Beverage Bar and Dessert Display. The contractor will prepare and replenish all offered beverages as needed (includes carton, bottle and dispensed beverages); set up and replenish dessert display; setup and replenish glasses, silverware and tray and maintain ice cream dispenser replenishing as required. The contractor will clean and empty containers at the end of each day.

1.3.7. Cashier Services. The contractor will provide cashier services and have cashiers in place at the cash register to wait on patrons 5 minutes prior to the posted meal hour. A qualified cashier must be on the register at all times during meal service times or when money is in the register. The contractor must perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract (at a minimum 5 customers per minute). Cashier shall perform ID check as required by customer eligibility and refer any questions to the military facility manager or military shift leader.

1.3.7.1 The cashier must be able to operate the government provided cash register system. The government will provide a copy of the current cashier instructions (Cashiers Continuity Book) at each cashier station. In addition, each cashier shall comply with AFI 34-239, Chapter 4.2, Food

Service Management Program, and Air Force Manual (AFMAN) 34-240, Chapter 1 & 3.

1.3.7.2 The contractor shall be responsible for all cash collected from the time of collection until the military verifies and collects the cash from the contractor. The contractor will use the DD

Form 1131, Cash Collection Voucher for turn-in of funds to the contract manager with supporting documentation for receipts, overages and shortages. The government shall collect and deposit all cash receipts to include overages. The contractor shall be responsible to the government for the difference when a shortage occurs. The government shall take the return copy of DD Form 1131 with supporting documentation, to the Food Service Accountant for deposit verification and supply a final copy for the contractor. The Contractor will use AF Form

79, Head Count Record, and AF Form 1469, ESM Invalid Entitlements Log when requested by

Dining Facility Manager or military shift leader to record attendance at each meal or at locations where cash registers are inoperative.

1.3.7.3. The contractor shall provide change funds in sufficient amounts to make change to cash patrons.

1.3.8 Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116, Food Safety Program all chapters and Tri-

Service Food Code and supplements as directed by HQ Services Agency. In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of military public health (MPH) will also inspect facility compliance with sanitary standards. Contractor sanitary deficiencies shall be corrected immediately and corrective action reported to the COR and facility manager as soon as completed. The contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities to the COR and facility manager as part of the contractor’s Quality Control Plan.

1.3.9. Housekeeping Services. The contractor shall maintain the interior and exterior of the facilities in a clean and sanitary condition at all times. The contractor shall immediately respond to areas that affect customer service. All housekeeping practices shall comply with the Tri-

Service Food Code. The contractor shall do only essential cleaning in the kitchen while meals are being prepared and in the dining area while patrons are present. The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility and expanded flight kitchen.

1.3.9.1. Floor Cleaning. The contractor shall clean and sanitize all floors so that no visible dirt or dust remains on floors, floor mats or runners. The contractor shall also ensure that there is no visible dirt in corners, behind doors, or under furniture and equipment, or on table legs/booths.

Do not place chairs on tables at any time. Floors shall be spot cleaned by the contractor to ensure food spills and debris are removed immediately and to promote a clean and safe working environment; caution signs must be posted on wet floors. Contractor will sanitize mops, brooms and brushes IAW contractor's cleaning schedule and the Tri-Service Food Code.

1.3.9.2. Carpet Cleaning. Contractor will vacuum carpet so that no visible dirt, food particles, or stains remain and steam clean, and shampoo carpets on a monthly basis during the last week of each month.

1.3.9.3. Lavatories. Contractor will spot check lavatories during meal times to ensure tidiness and those supplies are available. Contractor will clean toilets, urinals, washbasins, slop sinks and partitions with a germicidal detergent solution and de-scale toilets and urinals as required.

Contractor will remove all dirt and debris from the floor tile grout. Cleaning will remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.3.9.4. Dish, Silver, Glass and Kitchenware. Contractor will clean and sanitize dishes, silverware, pots, pans, utensils and equipment in the kitchen, and dining areas IAW the Tri-

Service Food Code. Contractor will handle cleaned and sanitized equipment and utensils to protect them from contamination. Contractor will touch spoons, knives, and forks only by their handles without contacting inside surfaces or the surfaces that contact the user’s mouth IAW the

Tri-Service Food Code. Contractor will only use containers that present only the handles to customers, for holding knives forks, and spoons; and air dry utensils before putting away, or store in a self-draining position. Contractor will ensure that all glasses, cups, and dinnerware are inverted while on shelves awaiting use. Cleaned, sanitized utensils and equipment will be stored at least 6 inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust and other means.

1.3.9.5. Window Cleaning, Dusting and Light bulb Replacement. Contractor will ensure interior and exterior windows are cleaned and sanitized to present a clean and dirt-free appearance. Contractor will replace all burned out light bulbs and fluorescent tubes 10 feet and below, inside and outside the assigned facilities, with contractor-supplied bulbs and tubes, within

24 hours. The contractor will turn in all burnt light bulbs to the facility manager, who will turn the burnt bulbs into the Tyndall AFB, Hazmat Recycling Center. Contractor will notify military shift leader or government facility manager of the need to replace any lights above 10 feet; the government shall be responsible for purchase and replacement of any lights above 10 feet.

Contractor wild dust furniture, fixtures, decorations, and TVs as needed.

1.3.9.6. Metal and Wood Polishing, Wall and Door Cleaning. Contractor will polish metal equipment and fixtures, wood fixtures, and metal or wood/decorations to achieve a surface of uniformly bright appearance free of streaks, tarnish, and polish residue. Wall and door housekeeping includes cleaning walls, wainscots, doors, posts, partitions, baseboards, trim, jambs, and wall-mounted fixtures to include TVs, wall art etc. Make sure hand smudges, grease, and splashes on baseboards, doors, and trim are removed. Ensure walls in high moisture areas such as ware washing rooms and lavatories are scrubbed as necessary to remove mold. Ensure hard gloss wainscots or glazed tile surfaces are properly cleaned when bright and free of dirt, mold, stains, streaks, lint, and splash.

1.3.9.7. Exterior Housekeeping

1.3.9.7.1. Contractor will sweep and clean in and around entrances, exits and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area and pick up trash on ground and other paved areas within 50 feet of the Berg-Liles facility and within 20 feet of the RQT. The contractor shall ensure rock beds and sidewalk cracks remain weed-free. All rocks are maintained in the rock beds and off the sidewalk. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

1.3.9.7.2. Contractor will clean concrete floors, rear platforms, outside storage areas, and around entrances and exits, to ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces and. Areas shall be pressure wash as needed.

1.3.9.7.3. The contractor shall provide and replace light bulbs in the area adjacent to the retaining wall of the Berg-Liles Dining Facility.

1.3.9.7.4. Contractor shall filter grease and clean grease pit once per day.

1.3.10. Waste Management. The government is responsible for waste disposal. The contractor will assist in segregating and ensuring that recyclable materials (cardboard, plastic bottles, glass, grease, aluminum cans) are placed in the proper area/receptacle. Contractor will remove non-reusable waste materials (trash and garbage) from the facilities at the end of each day or when the material is within 3 inches from the top of the trash bin and place it in a government approved, and provided container. The contractor will not use any hazardous materials in performance of this contract without obtaining pre approval through the COR. Any hazardous materials must be coordinated with the HAZMAT Pharmacy in advance.

1.3.11. Equipment Repair. The contractor will provide major and minor repairs on the equipment listed on Technical Exhibit 4a. This includes repair of all government-furnished equipment and replacement of component parts, hood filters, and water faucets. The contractor is responsible for obtaining qualified repair personnel using certified manufactured approved methods to properly perform this service. The contractor shall first notify the military representative on duty prior to making any repairs to any government furnished equipment. The

Government shall arrange for the repair or replacement of equipment and parts, which are covered by a warranty.

1.3.11.1. Written Cost Estimates. The contractor shall furnish a written cost estimate to the

COR or Dining Facility Manager on any equipment repair exceeding $500.00 (including material and labor costs). For repairs where costs are expected to exceed $2,500.00, the contractor must obtain 3 quotes for the same item. A copy of the 3 quotes will be sent to the COR/DFAC

Manager who will obtain the approval from the Contracting Officer. Upon approval of the estimate by the Contracting Officer, the contractor shall ensure that the repair is completed satisfactorily. The government shall then reimburse the contractor the actual invoice cost for all parts and labor used, plus any related special handling costs.

1.3.11.2. Purchased Parts. The contractor shall furnish all replacement parts needed for repairs.

The contractor shall own all parts purchased until they are installed on government-owned equipment. The government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit consumption data on all parts used each quarter to the government. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government. Used parts, or a credit invoice for it, shall be turned in to the government.

1.3.11.3. Repair Response Time. The COR will determine the classification of repairs. The contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

(1) Routine - Initiate 24 hours - Repair within 96 hours

(2) Urgent - Initiate 12 hours - Repair within 48 hours

(3) Emergency - Initiate 1 hour - Repair within 24 hours

1.3.11.4. Replacement. If the contractor believes that a piece of equipment is beyond economical repair, the contractor shall provide substantiating data to support the recommended replacement. If the government determines replacement is warranted the government will purchase replacement items. The government will be responsible for disposal of any equipment replaced or no longer needed.

1.3.12. Equipment Maintenance.

1.3.12.1. The Contractor shall perform preventive maintenance in accordance with manufacturers’ instructions on all equipment to include, but not limited to, cleaning, adjusting, oiling, and greasing equipment, tightening nuts and bolts, and performing other maintenance as recommended by the manufacturer.

1.3.12.2. The Contractor shall calibrate all scales and deep fat fryer thermostats.

1.3.12.3. The Contractor shall clean all food storage units in walk-in coolers to prevent dust and debris on fan covers. The Contractor shall submit a schedule to the COR to clean all units in walk-in coolers and walk-in refrigerators.

1.3.12.4. The Contractor is responsible for whatever maintenance methods are necessary to properly perform this service.

1.3.12.5. The contractor shall report any malfunctioning or inoperative equipment to the Facility

Manager/COR.

1.3.12.6. The contractor shall submit an equipment maintenance plan after no later than 30 days after contract award and update it as required to reflect changes during contract performance.

The plan will be reviewed and accepted by the government. The plan shall specify when preventive maintenance is accomplished and how maintenance is documented.

1.3.13. Contingency Workload for Contract Cooks

1.3.13.1. In special and emergency situations, including, but not limited to, mobilization and surge requirements, the contracting officer may, in writing through a contract modification or official letter, direct the contractor to provide cooks in addition to attendant personnel. The Food

Service Officer will determine the duty hours which may include weekend and holiday work.

The contractor shall not provide more hours of additional service than those officially requested by the Contracting Officer and fully funded for the stated period.

1.3.13.2. The government will provide the contractor a minimum of five calendar days’ notice to provide a specific number of military cooks and the expected duration of the requirement, which typically range from 3-179 days. Positions which the contractor might be required to fill will be identified by the DFAC Manager.

1.3.13.3. The contractor shall provide cooks who are qualified to perform the cook duties as specified in AFMAN 36-2108, Attachment 25, paragraph 3.4.1 in regards to food service experience only. Contractor cooks’ qualifications shall be equivalent to the “3M051” skill level.

1.3.13.4. The government, at its option, when perceived that mission accomplishment is endangered, may augment surge requirements beyond the capability of the contractor.

1.3.13.5. Contract cooks will not exercise management duties. The Dining facility manager determines quantities of each food item to be prepared for each meal from past records. Contract cooks may not adjust the quantities without the concurrence of the Dining Facility Manager or other military member on duty. Additionally, a military manager or military shift leader will inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate.

The contractor line servers shall not discard any food unless directed by the government.

1.3.14. Hours of Operation. The contractor shall provide sufficient personnel to meet contract requirements during normal operating hours at the Berg-Liles Dining Facility and Raptor Quick

Turn as listed in Technical Exhibit 1. During the required serving hours for the dining facility, the Contractor shall serve any authorized patron foods from the menu.

1.3.14.1. Holidays. The Berg-Liles Dining Facility is open on all holidays; the Raptor Quick

Turn is closed on all holidays. The contractor shall provide sufficient personnel to accommodate increased attendance during holidays, to include additional service hours if necessary. The holiday hours shall be included in the Contractor’s monthly price in CLIN X0001 and CLIN

X0003. The COR will provide holiday schedules for Thanksgiving and the Christmas season, and other special occasions to the Contractor at least 3 days before the date of the event.

1.3.14.2. Extended Service Hours. The Contractor shall provide extended services as required by the Contracting Officer. Extended hours may be required in special situations such as

Operational Readiness exercises or inspections, accidents, rescue operations, civil disturbances, severe weather warnings, and base alerts may necessitate the dining facilities to operate on an extended basis of up to 24 hours per day to meet mission requirements. (NOTE: Extended meal service hours refer to the amount of serving time are those above and beyond the normal meal serving hours.) The Contracting Officer will inform the Contractor when extended services are required, the effort of the services, and the duration of the services. The Contractor shall compute the hourly rate of the extended services based on the average number of personnel required to perform services within each respective dining facility. The Contracting Officer will verbally advise the contractor of the effort required. The hourly rate will be used to execute a modification to add and fund CLINS X002 and X004 to pay for extended hours in the contract.

1.3.14.2.1. Frequency Special or Emergency Circumstances. The number of emergency or special operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated 5 Operational Readiness Exercises or Inspections (ORE/ORI), military exercises, actual emergencies or natural disasters during an average year by extending serving hours, as directed by the contracting officer.

1.3.14.2.2. Visits by Very Important Persons (VIP) and Inspection Teams. VIPs, Management Assistance Teams, Commander's Annual Facility Inspection Teams, and other operational commitments will require additional support from the contractor in such areas as sanitation and general appearance (Estimated 2 times per year).

1.3.14.3. Unit Training Assembly (UTA). The Contractor shall provide monthly, as required, service at the Raptor Quick Turn Dining Facility for lunch and will be hot meal items. The meal menu will be directed by the Air Force Services Agency 21 day menu cycle. The Government will provide the food and the cook. Service will be provided to approximately 100-150 personnel see Technical Exhibit 1 for hours.

1.3.15. Quality Control Program. The contractor shall develop and maintain a quality control program to ensure contract services are performed IAW established required services standards addressed in the Services Summary (SS). The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective contract services or performance. The Contractor shall submit a Quality Control Plan (QCP) to the CO for acceptance with their solicitation package and again 30 days after contract award to incorporate potential changes learned during the contract phase-in period. The contractor shall establish and maintain a complete Quality Control Program Plan (QCP) for the performance of this contract.

This plan shall be broad enough to address quality control of all aspects of contractor performance. At a minimum, the plan shall include: responsibility for surveillance of work by any subcontractors and in-house quality control inspectors, process for acceptance, rejection, documentation and resolution of deficiencies for work, for work performed by contractor work force or subcontractors, trend analysis, corrective action to identify poor performance by any contractor work staff, and the plan to interface with Government inspectors who maintain the overarching Quality Control Program for each facility. Proposed changes to the plan must have contracting officer and COR acceptance. Daily quality control checks such as, but not limited to, adherence to the production log, temperature checks on the serving lines, and pH tests on the water utilized will be conducted by the Government via an AF 977. A copy of all Government quality inspection checklists will be provided to the contractor for inclusion in their QCP. The contractor shall ensure that all deficiency responses include corrective actions to all items found.

Provide a copy to COR/contracting officer within 24 hours.

1.3.15.1. The contractor shall develop and maintain a QC program ensuring the Government’s interests are protected. The contractor’s Project Manager shall ensure all aspects of the contract are met including the QC plan and inspection system. Contractor personnel performing the QC function shall have sufficient, well-defined responsibility, authority and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.3.15.2. The contractor shall maintain records of all audits and inspections. The QC records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken, as appropriate.

1.3.15.3. Contractor Contingency Operations Plan. The Contractor shall include a contingency plan as part of the QCP to explain how operations will be expanded in emergency situations (i.e., essential personnel fail to report for work, equipment breakdown, subcontractor quits without notification, deployment of military cooks and mess attendant personnel.)

1.3.15.4. Training

1.3.15.4.1. Training Plan. Contractor shall develop and maintain a training program designed to ensure all contractor personnel are properly trained are aware of the current contract requirements.

1.3.15.4.2. Required Training. Contractor is responsible for providing the following training to their employees:

(a) ServSafe

(b) Customer Service

(c) Specific Job

(d) Equipment Safety

1.3.15.4.3 Required Government Training (Coordinated w/ DFAC Manager).

(a) Anti-Terrorism Training. The AF will provide appropriate Level 1 anti-terrorism training to contractor employees as required for mission requirements. This training shall be requested through the contracting officer or COR. (ADLS if CAC, ATO provided if no CAC access)

(b) Ancillary Training (Total Force Awareness Training). The contractor shall take all ancillary training courses that the government requires for all military and Civil Service employees (such as Environmental Safety Training) and any specific course pertaining to a task, as required by AFI 33-200, Information Assurance Management, unit or Wing/IA office. All courses must be taken, and passed by all on-site contractor personnel.

(c) Fire Prevention and Anti-Robbery Training. The contractor shall ensure that contractor personnel attend annual fire prevention and anti-robbery training provided by the Government.

Fire prevention training will be IAW Air Force Consolidated Occupational Safety Standard

(AFOSH STD) 91-501, Chapter 6 and appropriate National Fire Protection Association (NFPA)

Codes. Anti-robbery/resource protection training will be provided by base security forces IAW

31-201.

1.3.15.4.4. Required Training Documentation. The contractor will maintain documentation of all training for all employees at required intervals. It is the contractor’s responsibility to ensure all training is up to date.

1.3.16. Quality Status Report. The Contractor shall provide monthly QSR reports to the

Contracting Officer and the COR no later than five business days after the month surveilled.

Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance, and current status of all issues yet to be resolved shall be included. QSRs shall be distributed to the Contractor’s program management and the COR concurrently on the first working day of each month. At a minimum, the QSRs must include metrics that verify whether the performance standards in the Services Summary (see Section 2.0) have been met.

1.3.17. Strike Contingency Plan. The Contractor shall establish a strike plan, which mitigates as much as possible, the impact of any labor disputes. The plan shall be submitted to the CO for acceptance at the post award conference. If a post award conference is not conducted, the

Contractor shall submit the strike plan no later than 30 days after the contract start date.

1.3.17.1. The Strike Plan shall include:

1.3.17.2. Procedures for obtaining non-union and/or contract labor, to include the following:

1.3.17.2.1. Phase-in requirements for ramp-up of alternate manpower.

1.3.17.2.2. Non-standards work schedule requirements.

1.3.17.2.3. Lines of authority between the service provider and non-union and/or contract laborer.

1.3.17.3. Identify the Service Summary (SS) items that the Contractor will not be able to provide during the strike and justification for the non-performance.

1.3.17.4. Plans for collecting identification badges from striking employees within 12 hours of labor strike.

1.3.17.5. Description of effort to be taken to protect Government property.

1.3.17.6. Government Notification. The Contractor shall notify the Contracting Officer immediately, in writing, upon learning of a labor strike affecting contract performance. The

Contractor shall provide daily status updates to the Contracting Officer thereafter. The

Contractor shall submit names of striking employees in writing to the CO within 8 hours of the start of the labor strike.

1.3.18. Continuation of Essential Contractor Services. Unless otherwise directed by an authorized government representative, the Government has identified all or a portion of the contractor services performed in this PWS as essential Contractor services in support of mission essential functions. The services are referenced in DFARS clause 252.237-7023, “Continuation of Essential Contractor Services.” The Contractor shall be prepared to continue to provide mission essential services during periods of crisis.

At a minimum the contractor may be required to provide contract support for all or selected portions of the following items: serving and replenishing food; cleaning interior of facilities, equipment, and utensils; prepare raw vegetables fruits for the self-serve bars and use by military cooks, container cold cuts and cheeses for the use of military cooks at the sandwich/deli bar;

make and wrap sandwiches; cashier services and may be required to provide contingency cooks to ensure continued service.

The COR will secure lodging (if needed) for any individuals identified for Mission Essential

Services. The Contractor shall pay the lodging fees upon check-in and include the lodging expense under the Mission Essential CLIN for reimbursement.

1.3.18.1. The Contractor shall provide a Mission Essential Contractor Services plan that clearly describes how it will continue to perform the mission essential services listed in DFARS clause

252.237-7023. The Contractor shall submit the plan to the Contracting Officer for review and approval. The approved plan shall be incorporated into the contract.

1.3.18.2. The plan shall include provisions made for the acquisition of essential personnel and resources, if necessary, for continuity of operations for up to 30 days or until normal operations can be resumed.

1.3.18.3. The plan shall also address at a minimum the requirements listed in DFARS Provision

252.237-7024, paragraphs (b) (2) (I) through (b) (2) (v). The Contractor shall maintain and update the plan as necessary. The Contractor shall provide all plan updates to the Contracting

Officer for approval.

1.3.18.4. The Contractor shall activate the plan only during periods of crisis, as authorized by the

Contracting Officer.

1.3.18.5. The Contractor shall segregate and separate all costs incurred in continuing performance of essential services in a crisis situation. The Contractor shall notify the

Contracting Officer of an increase or decrease in costs within ninety days after continued performance has been directed by the Contracting Officer, or within an additional period that the

Contracting Officer approves in writing. An equitable adjustment shall be negotiated in accordance with DFARS Clause 252.237-7023, paragraph (f).

1.3.18.6.

1.3.18.6. The government reserves the right in such crisis situations to use Federal employees, military personnel, or contract support from other Contractors or to enter into new contracts for essential Contractor services in accordance with DFARS Clause 252.232-7023.

1.3.19. Contractor Furnished Property and Supplies. Except for those items, materials, or services specifically identified as government-furnished/provided or government reimbursed, the contractor shall furnish everything required to perform this contract, to include but not limited to:

Cleaning supplies (to include brooms mops, buckets, vacuum cleaners and rug shampooers, power washers, steam cleaners and cleaning products), Alcohol based hand sanitizer, Dining

Packs, Plastic Forks, Plastic Knives, Plastic Spoons, Plastic Sporks, Deli Cups w/ lids, Aluminum Foil, Light Bulbs/Fluorescent Tubes, Food Service Logo Flight Meal Boxes, Styrofoam Carryout Food Containers, Carryout Salad Transparent Plastic Containers 6 oz/12 oz, Time and Date Stickers, Grab-N-Go Stickers, White Grab-N-Go Paper Bags, Time and Date

Gun, Cash Register Tape and ink cartridges, Wax Paper Rolls, Styrofoam Cups w/ lids 10 oz, Coffee Cups with Lid, Trash bags Large & Small, Brown Paper Roll, Carryout Soup Bowls w/ lids 12 oz, Plastic Wrap, Dishwasher Thermometer Temperature Strips, Water Filters for Ice

Machine(s), Water Filters, Fryer Filter Bags, Nacho Containers w/ lids and Napkins, Chlorine

Sanitizer Test Papers (Ph strips), Vinyl gloves of various sizes for food preparation.

1.3.20. Special Functions.

1.3.20.1. The contractor shall decorate the Berg-Liles Dining Facility with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the Berg-Liles Dining Facility and RQT Flight Kitchen, the dining area and serving line area to include setting up the serving line of the Berg-Liles Dining Facility. The contractor shall arrange, decorate and set the dining room tables to accommodate all special functions, VIP visits and or operational commitments.

1.3.20.2. Conduct. Contractor personnel shall not loiter in working areas or patron areas while off duty. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

1.3.21. Operating Instructions. Contractor will adhere to the Air Force activity Operating

Instruction (OI) for internal circulation control, protection of resources and to regulate entry into

Air Force controlled areas during normal, simulated and actual emergency operations.

1.3.22. Funds Protection. To protect cash held by the contractor, the contractor shall comply with AFI 31-101, The Installation Security Program and AFI 31-209, Resource Protection

Program.

1.3.23. Random Anti-Terrorism Measures (RAMs). The contractor shall be aware of Random

Anti-Terrorism Measures IAW all 325th Fighter Wing Threat Conditions (THREATCON) checklists and instructions. Instructions will be given by the COR when needed upon a real world threat. Contractor will cooperate and assist as requested with measures taken, including personal identification, building checks, posting applicable signs, and establishing a single entry point to the facility.

1.3.24. Hurricane/Inclement Measures. The contractor shall be aware and trained on the hurricane procedures IAW 325th Force Support Squadron HURCON guidelines. The contractor shall have an emergency plan that is accessible to all employees. In the event of contingency, the contractor shall continue to provide service and/or extending service, if necessary. The CO and/or COR will provide the contactor 24-hour advance notice in the event the government requests curtailing or extending hours of operations for the dining facility. The contractor will provide the COR and the CO an emergency number in case of severe weather, bridge closures and/or base evacuation. If contractor service is curtailed or eliminated by Hurricane or other weather emergency the contractor will be Contractor shall not return to work until given a 24-hour notice by the COR and/or CO. In the event of unpredictable circumstances due to severe weather and/or bridge closures during employees' work-hours, overnight lodging will be offered and reimbursable by the government for contractor employees unable to get home at the end of their shift. Overnight lodging must be approved by the CO in advance.

1.3.25. Contract Transition

1.3.25.1. Phase-In Transition Plan. Transition period is scheduled for the thirty-day period immediately prior to contract start date to allow for orderly contract transition. The contractor shall provide a complete transition phase-in plan for the thirty-day period prior to contract start date that will ensure performance in accordance with this PWS on the first day of the contract without degradation in service from the previous contract.

1.3.25.2. The Transition Plan shall address the Contractor’s proposed approach for transitioning in to the facility. The plan shall address the Contractor’s proposed strategy for ensuring smooth transition; schedule for transition; procedures to provide appropriate mix of skilled employees to perform responsibilities for all contract functions and throughout the contract period; and the equipment and supplies to be used in performance of the contract.

1.3.25.3. Phase-Out. If or when there is a change in service provider, the incumbent service provider shall provide familiarization to the follow-on service provider. During the phase-out familiarization period, the incumbent shall be fully responsible for the scope of work specified in the PWS.

1.3.26. Deliverables. The Contractor shall submit the following deliverables in accordance with the timelines in the below table. All deliverables must meet professional standards and meet the requirements set forth in contract documentation. The Contractor shall submit all deliverables in electronic soft copy format and all deliverables must be compatible with AF-standard desktop applications.

TITLE PWS

Paragraph

Reporting

Period

Date of Submission Submit To Copies

Mission-Essential

Contractor Services

Plan

1.3.18. N/A Final Plan

Incorporated 14

Days after Contract

Award

CO 1 EA

Quality Control Plan 1.3.15. N/A Final Plan at Post

Award Conference

CO 1 EA

Strike Plan 1.3.17. N/A Final Plan at Post

Award Conference

CO 1 EA

Cashier Declared Cash

Receipt DD 1131

1.3.7.2. N/A After Each Meal 325

FSS/FSVF

Accountant

1 EA

Quality Status Report 1.3.16. Previous

Month

No Later than the

5th Business Day after the Month

Reported

COR 1 EA

Equipment

Maintenance Plan

1.3.12. N/A No Later than 30

Days after Contract

Award

COR 1 EA

2.0 SERVICES SUMMARY. The service requirements are summarized into performance outcomes that relate directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success.

SS

Performance Objective

PWS

Para.

Performance

Threshold

SS # 1 Post and maintain all menu boards 1.3.1

NMT 2

discrepancies per month

SS # 2 Prepare food IAW the PWS 1.3.2

NMT 2

discrepancies per month

SS # 3 Serving of Food 1.3.3

NMT 2

discrepancies per month

SS # 4 Provide Grab and Go Meals 1.3.4

NMT 2

discrepancies per month

SS # 5 Table Cleaning Services 1.3.5

NMT 3

discrepancies per month

SS # 6 Maintain Established Guest Flow Rates

1.3.3 &

1.3.7

NMT 2

discrepancies per month

SS # 7 Adhere to Food Safety Standards 1.3.2, 1.3.3

& 1.3.8

No discrepancies per month

SS # 8 Maintain Breakfast Bar & Dessert Display 1.3.6

NMT 3

discrepancies per month

SS # 9 Provide for Ground Support Meals 1.3.4

NMT 2

discrepancies per month

SS # 10 Perform Cashier Services 1.3.7

NMT 1 discrepancy per month per facility

SS # 11 Conform to Sanitation Requirements 1.3.8 No discrepancies per month

SS # 12 Perform Housekeeping Services 1.3.9

NMT 3

discrepancies per month

SS # 13 Perform Random Anti-Terrorism Measures 1.3.24

NMT 3

discrepancies per month

SS # 14 Comply with Waste Management 1.3.10

NMT 3

discrepancies per month

SS # 15 Perform Exterior House Keeping 1.3.9.7

NMT 3

discrepancies per month

SS # 16 Perform Minor/Major Maintenance and Repair

1.3.11 &

1.3.12

NMT 3

discrepancies per month

SS # 17 Provide for Contingency Operations 1.3.13 No discrepancies per contingency

3.0 GOVERNMENT PROVIDED SERVICES, PROPERTY AND EQUIPMENT.

3.1. Facilities. The services provided shall take place in the government facilities listed in

Technical Exhibit 4. The government manages and is responsible for the maintenance and repair of these facilities. The Contractor shall not make alterations to the facilities without specific written permission from the contracting officer/COR.

3.1.1. No alternations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld.

3.1.2. Smoking in ACC Facilities. Contractors are advised that the Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force, and its ACC supplement 1, outline the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

3.2. Equipment. The government will provide the equipment listed in Technical Exhibit 4a for the contractors use.

3.2.1. Equipment Inventory. An inventory of government furnished equipment must be done no later than 5 calendar days before the start of the contract period, and no later than 10 calendar days before the completion of the contract period (including any option periods). A joint inventory of government-furnished equipment will be accomplished by the incumbent, the new contractor, and COR. Items of equipment missing or not in working order shall be recorded and the contracting officer will be notified in writing. The contractor and COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be referred to the contracting officer for resolution.

3.2.2. Equipment Loss or Damage. Liability for loss or damage to Government furnished equipment shall be determined IAW Federal Acquisition Regulation (FAR) 52.245-1 Alt 1.

3.3. Materials,Supplies and Services.

3.3.1. Materials. The government will replace materials (dishes, plates, glasses, silverware, serving utensils, pots, pans and other cook ware etc.) that are lost due to fair wear and tear up to

10% of the inventory. The contractor will replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the

Government's expense. These materials shall be inventoried not later than five (5) working days before contract start by the Contractor and a Government representative designated by the CO.

The contractor and government representative will conduct quarterly inventories. Upon completion of the contract, the Contractor and the Government representative will conduct a joint inventory of the Government-provided supplies. Any additional stock that is needed above the initial inventory will be at the government’s expense.

3.3.2. Subsistence (Food). The government will provide all food and food items required.

3.3.3. Services. The government is responsible for:

3.3.3.1 General.

(1) Removal of any equipment condemned or replaced from the food service facility.

(2) All Utilities to include water, sewer, electrical, gas.

(3) All gas, water and steam…