Contractor Questions and Answers 21 Sept 20_final.pdf

1. Fisher House is not listed anywhere on the RFP. Will Fisher House require laundry services?

A: No, the Fisher House will not be included in this requirement.

2. PWS Section 3.2.2 Pick-up Inventory Receipts states:

Accountability of articles shall be accomplished by Government personnel prior to pick-up. Appendix C has an example of the form utilized. The laundry that the Contractor shall pick-up will be soiled. The

Contractor shall verify the count and sign a pick-up Inventory Tracking Document and such signature shall constitute agreement to the Government’s count unless exception (e.g. discrepancy;

disagreement) is taken by the Contractor’s representative. The Government will retain a copy of the

Inventory Tracking Document.

• Contract X would like to request that during the COVID-19 pandemic, Contractor is not required to sign and count in presence of DAFB personnel, and linen remains bagged. Soil counts would be performed at the Contractor laundry location and counts will be submitted via email to the COR assigned.

• Further, after COVID-19 subsides, Contractor X requests that when a location has 5 or more soil linen containers for pick up, Contractor is not required to count in presence of DAFB personnel as the exercise is prone to human-led counting errors, potentially time consuming for DAFB personnel, and potentially blocking delivery from another contracted vendor. Soil counts would be performed at the

Contractor laundry location and counts will be submitted via email to the COR assigned.

A: The Government would be willing to work out special COVID pickup procedures and delivery procedures but a plan to resolve discrepancies between COR counts and Contractor counts would need to be agreed upon.

3. PWS Section 2 SERVICES DELIVERY SUMMARY, Performance Threshold has the below performance metrics, however, a timeframe / timing parameter is not indicated:

Maintain pick-up and delivery schedule

Para 1.1.1 – 1.1.3

95% of scheduled pick-ups and deliveries will be met in accordance with the delivery schedule. See

Appendix A for the delivery schedule.

• Contract X requests the performance is evaluated on a monthly basis as the current language does not indicate a timeframe.

Ensure correct quantities delivered

Para 1.1.2.

95% of items inventoried IAW Appendix C, must be returned to include any missing items from previous deliveries.

• Contractor X requests the performance is evaluated and reconciled on a monthly basis as the current language does not indicate a timeframe.

Provide laundry service

Para 1.1.

95% of items delivered will be clean, dry, free of lint, odor, spots, stains, or wrinkles as determined by the COR.

• Contractor X requests the performance is evaluated on a monthly basis as the current language does not indicate a timeframe.

Provide dry cleaning service, if applicable

Para 1.1.

95% of items delivered will be clean, dry, free of lint, odor, spots, stains, or wrinkles as determined by the COR.

• Contractor X requests the performance is evaluated on a monthly basis as the current language does not indicate a timeframe.

Articles properly packaged

Para 1.1.3. & Para 1.1.3.1.

95% of items will be properly packaged as determined by the COR. See Appendix A.

• Contractor X requests the performance is evaluated on a monthly basis as the current language does not indicate a timeframe.

A: This wording will remain the same. The contractor will be rated based on these standards yearly in

CPARS.

4. PWS Section 4.1.2.2

436th Medical Group's first line item are Linen Bags, which are very large and very heavy duty. The instructions indicate that they are to be shrink wrapped in sets of 10. Contractor X requests no shrink wrapping of this item, similar to the instructions of Crew Blankets for APS?

A: MDG is fine with the awardee not shrink wrapping their linen bags. If the apparent awardee request this change, an edit to the PWS can be conducted.

5. Attachment 3, Price Sheet requests Transportation and Other Cost (in the tab labelled "Overall"). In past Solicitations, this was not listed on the price sheet, so Contractor X is wondering if DAFB is asking to identify how much Contractor intends to spend on this? It also doesn't appear to be a CLIN on the

Solicitation.

A: Please see the updated “Attach 3 – Linen Price Sheet 19 Sep 2020”.

6. PWS Section 4.1.1, FSS items and wash instructions indicate to Follow manufacturer's tagged instructions. Can DAFB share the tagged instructions as it may affect how Contractor X should process and price such items?

A: Please see “Attach 5 – FSS Linen Cleaning Instructions”

7. Attachment 3, Price Sheet. Contractor pricing is based on suggested estimated quantity / volume.

Please advise how any variance to the estimated quantity will be addressed for the billing purpose.

Contractor X will be pricing the Solicitation based on volume. For example, as the current Contractor for

DAFB, from March 2019 - March 2020, FSS volume for queen flat sheets were ~18,500, however, this

Solicitation suggests use of ~31,000 queen flat sheets. If actual volume swings so drastically from estimated volume, Contractor X 's pricing would likely have to increase accordingly.

A: Pricing on this IDIQ is based on “per piece” of item cleaned. The Government request each contractor provide reasonable pricing that will factor in risk and variable quantities.

8. Attachment 3, Price Sheet. Can estimated quantities be used as a minimum billing quantity?

A: IAW 52.216-19 “Order Limitations,” all orders will be at least $1,500.

9. Attachment 3, Price Sheet. Can per piece billing rate be applied for invoicing of any quantities received in excess of the estimated quantities?

A: Any quantities ordered above the listed IDIQ amounts would need to be added through a bi-lateral modification at a later date.

10. PWS (general question). As Dover AFB desires to use a commercial laundry for processing of their textiles / linen and terry. Are all the items requiring laundry service approved to be processed in a commercial laundry?

A:

FSS – N/A, washing instructions already provided

MDG – Yes, all approved for commercial

APS – Yes, all approved for commercial

11. PWS (general question). Should any items require special care outside the commercial laundry standards, please provide a list of any such items along with manufacturers’ care instructions.

A: There are no specialty items that would require laundering outside of a commercial setting

12. PWS (general question). Would Dover AFB hold the laundry harmless when laundry services are desired for specialty items (items that require processing at standards outside the commercial laundry norms)?

A: There are no specialty items that would require laundering outside of a commercial setting.

13. PWS (general question). Would Dover AFB consider a dry cleaning option (instead of laundry service) for their specialty items?

A: Dry cleaning is not required at this time.

14. What is the current frequency of pickups for this contract? I am figuring it was lowered since Covid

19, but we are trying to ascertain the current level versus the maximum level that we might see by

Spring of 2021.

A: The attached PWS, Appendix A, details a pickup schedule for each customer (FSS, MDG, and APS).

15. What are approximate pounds per pickup currently? And what would be ramped up pounds when running at maximum levels? This aids in planning staffing and vehicles for the project cost analysis.

A: We do not have approximate pounds available. Please be advised that this requirement is invoiced and measured “by-piece,” not weight.

16. Where there any glaring shortcomings by the incumbent? Missed pickups, inconsistent quality of the product services or poor communication. We just want to make sure that we are offering the best in class service on this contract and wanted to hear where we could ensure that this fulfilled for the contract.

A: We will not provide an answer to this question. We encourage offerors to always perform their best effort for their awarded contracts.

TALAYA A. JONES, Civ, DAF

Contracting Officer, 436 CONS/PKB