001_ISWM PWS Final 14 Oct 2024.pdf

PERFORMANCE WORK STATEMENT

FOR

INTEGRATED SOLID WASTE MANAGEMENT SERVICES

LITTLE ROCK AIR FORCE BASE, ARKANSAS 72099

Final 14 October 2024 R-3

FA4460-25-P-XXXX

14 October 2024

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, transportation and other items and services necessary to perform integrated solid waste management (ISWM) services at Little Rock Air Force Base, Arkansas 72099. The contractor shall perform to the standards in the contract as well as all local, state, federal regulations and guidance to include the Little Rock Air Force Base Qualified Recycling Program (QRP). The contractor is encouraged and expected to use innovative approaches to accomplish requirements efficiently and effectively in a timely manner at a reasonable cost and in a way that fosters pride and ownership in the work performed. Work is to be performed on the main base only. Privatized Military Family Housing is excluded from this contract with exceptions in paragraph 1.2.2.1. Estimated workload factors are in Appendix A and collection areas are in Appendix B.

1.1. Non-Personal Services and/or Inherently Governmental Services. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy/decision making or management nature, (e.g., inherently governmental functions). All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

1.2. Scope: Integrated Solid Waste Management. Empty municipal solid waste (MSW) and recycling containers based on historical data for the first 30 days of performance or at least weekly. The contractor shall establish initial vehicle routes and collection schedules upon contract award. Vehicle routes and collection schedules are to be submitted to the Contracting Officer and Contracting Officer Representative (COR) at the start of contract performance. The contractor may propose adjustments to the routes, schedule or the size of the containers at any time but as a minimum the COR and the contractor shall monitor fill capacities during the first 30 days of performance and any other time as needed during the same performance period to assure optimal contract performance. If a small container is authorized to be used (4 & 6 cubic yard) the container size will be increased before an additional pickup is authorized.

Additions, changes or movements of MSW/recycling containers shall be made at no additional cost to the Government. Changes to the schedule or haul route must have COR approval prior to being implemented.

Dumpster historical location and frequency tables are located at Appendix A, Table A2 and Table A3.

When the contractor completes service at a location there shall be zero litter, waste, or recyclable material on the ground within a 20-foot radius of the container. For recycling containers, the contractor shall be responsible for separating the various types of recyclable materials (see section 1.2.2).

1.2.1. Food Waste Containers. Empty containers used to dispose of food waste at a minimum of three (3) days a week unless otherwise adjusted by the COR. (Monday through Friday). Food Waste containers are identified in Appendix A, Table A2. Must meet minimum standards published in the Food and Drug Administration (FDA) US Public Health Service Food Code 2022, Chapter 5-5 (https://www.fda.gov/food/retail-food-protection/fda-food-code)

1.2.2. Military Family Housing. Refuse service is not provided to privatized housing in this contract.

Services for housing residents are provided by the privatized housing contractor. Base privatization housing and off-base residents are prohibited from using base refuse containers to dispose of solid waste but are allowed to bring recyclable items to the recycling center or use the drop-off trailers. Bulk items (furniture, mattresses) shall not be disposed of in base refuse or recycling containers.

https://www.fda.gov/food/retail-food-protection/fda-food-code

1.2.2.1. Recycling. Recycling may be picked up at the Town Hall on Arkansas Ave by request of the privatization contractor. Moving boxes may be delivered to the recycling center or picked up by the request of the housing occupant. Consumer electronics (except television monitors) may be taken to the recycling center. Other recycling services are provided by the privatization contractor.

1.3. Containers/Special Events

1.3.1. Refuse Containers. Contractor shall furnish commercial use 4, 6 and 8 cubic yard containers with fully operational doors and/or lids for MSW collection. They will be emptied on a set collection scheduled approved by the COR.

1.3.2. Bulk Waste Containers (20, 30, 40 cubic yard). Contractors shall furnish commercial use 20/30/40 cubic yard containers. These containers will not be emptied on a set schedule. They will be emptied by COR notification/approval within 24 hours of notification.

1.3.3. Construction and Demolition Debris (C&D). The contractor will be responsible for in-house C&D only. MSW bulk dumpsters are not provided to construction contractors through this contract. Construction contractors are responsible to provide their own containers and may contract with the ISWM contractor separately. The construction contractors must provide the Government with the net tonnage of solid waste disposed. It is mandatory that all contractors shall use the Base Recycling Center for all their recycling efforts during their contract work unless otherwise directed by the Contracting Officer (CO).

1.3.4. Public/Common Use MSW Receptacles. Contractor shall empty, collect, and dispose of all waste and replace liners in government furnished containers located at the locations designated in Appendix A before their capacity is exceeded. Estimated frequencies are included in Appendix A. Plastic liners/bags shall be furnished by the contractor for each container. Additions, changes or movements of containers shall be made at no additional cost to the Government.

1.3.5. On-Call Containers. In addition to the scheduled solid waste collections, the contracting officer or designated COR may request the contractor make unscheduled (on-call) collections and disposals. For unscheduled events, the contractor may be requested to deliver a container (4, 6, 8, 20, 30, 40 cubic yard).

The contractor shall respond within one business day (24 hours) of notification from the COR to make delivery of the container.

1.3.6. Ash and Sawdust Collection. The contractor shall accomplish ash collection by using trucks that are leak-proof and covered to prevent windblown ash. Trucks must meet state regulations and federal guidelines for transfer of municipal solid waste ash, as applicable. These containers will not be emptied on a set schedule. They will be emptied by COR approval within 24 hours of notification.

1.3.7. Non-Scheduled Additional Pickups. In the event unusual conditions cause a container to require pickup before the scheduled time, the COR may request a pickup within 24 hours of notification.

1.3.8. Special Events. The contractor shall provide (or re-position as directed) solid waste and/or recycling containers for service during Special Events (Example Fourth of July). These containers (4, 6, 8, or 30 cubic yard and small common use recycling containers) shall be placed in locations for a length of time as designated by the COR during normal duty hours at no additional cost. The Air Show may require the contractor to have support personnel on site for the event after normal duty hours or on weekends (multiple day and a large amount of container support). The COR shall notify the contractor in writing 30 days in advance of the Air Show special event requirements and date. It shall be funded by a separate CLIN as warranted.

1.4. Inclement Weather or Deviations from the Schedule. The contractor may collect MSW/Recycling during periods of inclement weather; however, in cases of severe weather, the CO may authorize exceptions (example: base closure for snow/ice event). When exceptions are granted, all missed collections shall be performed within 48 hours after the severe weather has terminated, unless additional time is approved.

Additional time must be requested in writing by the contractor to the CO through the COR for authorization as soon as possible after the termination of the severe weather. In other cases, such as vehicle breakdown or other unforeseen circumstances the contractor must notify the COR of the issue and shall makeup the collections within 24 hours of the deviation. If additional time is needed the contractor must notify the CO through the COR in writing for an authorization.

1.5. Route Parameters. The contractor shall propose routes to the base through the Main Gate Commercial Inspection Area to the COR for approval. MSW collection may be made between the hours of 6:30am to 6:30pm, Monday through Friday. Collection outside these hours shall require prior approval of the CO through the COR. Times during the air show shall be extended to 2200 hours in order to ensure containers are moved off the flight line in a timely manner after the show is completed.

1.6. Points of Collection. Collection stations for MSW and recyclable materials are shown in Appendix B.

The contractor shall position bulk containers for customer ease in depositing MSW. The contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, and other potential obstructions.

1.7. Cubic Yard Capacity. Proposed capacity of containers is indicated in Appendix A, Table A2 and Table A3. The contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency to improve the overall efficiency of MSW and recycling removal, and to submit these changes to the COR. No changes shall be made until approved by the COR.

1.8. Containers. Collection of MSW in all areas shall be from contractor-provided, COR approved containers, painted to match base paint scheme of Van Dike Brown Sherwin Williams number SW7041 or a COR approved equivalent. Recycling collection shall be through Government-furnished, recycling containers, bins, and bags. On occasion the contractor may have to furnish bulk recycling containers (20, 30, 40 cu yd.) to supplement collection efforts.

1.9. Maintaining Containers and Collection Area. The contractor shall return all MSW and recycling containers to their original location after servicing, in an upright position with the lids securely in place (closed). All container drains must be plugged. Lids and doors must be maintained in good working order.

The contractor will also be responsible for immediately cleaning up any spills, debris, etc., which may occur during servicing of containers. All material on the ground within ten feet of the container, whether spilled by the contractor or placed there by base personnel, shall be picked up by the contractor during collection.

The contractor shall collect all dirt and debris placed at collection stations; for example, tree branches, sacks, cartons, boxes, cans, tied bundles, furniture or other containers. The contractor will be responsible for keeping collection areas free of material and debris. Contractor shall immediately notify the COR of illegal dumping of hazardous material or waste, bulk items such as wood or furniture, or recyclable items around the dumpsters. The contractor shall respond within two (2) hours during the work day when notified by the COR of debris in a specific area to be picked up and properly disposed of.

1.10. Cleaning of Containers (MSW & Recycling). All containers shall be maintained free of unpleasant odor, dirt, debris, and pests. Containers shall be cleaned at least every six months except food containers which shall be cleaned every 14 days. Smaller common-use containers shall be cleaned every 14 days during from 1 April - 30 September and once a month from 1 October-31 March. If the contractor plans on cleaning the units in place or on-base, they must submit a plan to be approved by 19 CES Environmental prior to the start of cleaning.

1.11. Weighing of Vehicles (MSW). All vehicles used in the collection of MSW, C & D, organics and recyclable materials shall be weighed on state certified vehicle scales. Incoming and outgoing vehicle weights shall be recorded on weigh tickets provided by the operator at the weigh station. Trucks shall be empty coming on Little Rock AFB and go directly to the scales when leaving. The contractor shall submit a monthly summary report (paragraph 5.0.) that includes weight tickets that reflect the disposed net tonnage (net ton equals 2000 pounds) figures, date of disposal, type of vehicle and cost of landfill tipping fees.

1.12. Signage. The Contractor shall provide standardized signage and placement to maintain a uniform appearance for all collection areas. All signs, stickers, markings or other information displayed shall be approved by the COR. The Contractor shall replace all worn signage as needed or upon COR request. See Appendix D for examples.

2.0. RECYCLABLE MATERIALS PROCESSING. The base operates a Qualified Recycling Program (QRP) to reduce the volume of non-hazardous solid waste generated. It is the intent of the base to conduct direct sales of recyclable commodities through a QRP. The contractor shall provide a detailed accounting of recyclable commodities sold (type / weight / price) to the QRP. Daily operations of the recycling program include pickup, sorting, shredding, record keeping, marketing, center operations, equipment maintenance and education/training of base personnel. The contractor shall sort all materials. Co-mingling of recycling materials is not allowed.

2.1. Materials. The following items shall be recycled: Industrial scrap metal, metal beverage containers, glass (clear, brown, green), office paper, newspaper, cardboard/pressboard, plastics, scrap wood, pallets, rags/textile wastes, batteries, consumer electronics, firing range gleanings and used oil. Contractor may be required to recycle other materials not listed above with prior approval of the COR. All recyclable items shall be stored, shipped and disposed of in accordance with federal and local environmental regulations.

2.2. Pickup Points. The contractor shall collect all recycle material on Little Rock AFB base proper to include the Jacksonville-Little Rock AFB Education Center (building 1490). The contractor shall also collect recycle material from Military Family Housing Office, Defense Logistics Agency (DLA), the Main Base Exchange (BX) Building 787, and Base Commissary Building 790 when requested through the COR.

The contractor shall keep a log of all scheduled and non-scheduled collections of recycle material. Previous collection locations for recyclable materials are listed in Appendix A, Table A3. Areas include office building areas, industrial areas, food service areas, and recreation areas. The Contractor shall position containers and recycling bins for customer ease in disposal of recyclables. This may require repositioning of containers from time to time. The contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, and other potential obstructions.

During the contract performance period, the Government reserves the right to add, delete, or change collection points and number of containers to meet changing requirements. The contractor will be notified of any change to collection points by the COR. Changes will normally be effective when COR and recycling center project manager has agreed upon scheduled start time. Changes in collection points or movement of containers shall be at no additional cost to the government.

2.2.1. Bulk Pickup. When facilities have excessive amounts of material (examples; cardboard or scrap metal) the facility manager shall coordinate with the recycling center for delivery of temporary containers or trailers and for pickup of material or arrange to deliver the material directly to the recycling center during operation hours. All contractors/vendors in the performance of projects and services on Little Rock Air Force

Base that generate recyclable materials shall coordinate pick-up, and or transport materials directly to recycling center during operation hours unless otherwise directed by the CO in writing.

2.3. Base Recycling Center. The government will provide the contractor use of the base recycling center (B-1567 & 1568) as shown in Appendix B-A3 and the used oil reclamation facility (B-464) shown in Appendix B-A3. All recyclable materials are sorted and weighed prior to sale using the large commercial vehicle scales are adjacent to the Recycling Center in B-1572.

2.3.1. Contractor Responsibilities. Provide on-site project management and personnel to operate and manage the Base Recycling Facility and run pumps at the base Used Oil Facility when selling recycled material. Pumps at the Used Oil Facility shall be run only to off load sold recycled products. Hazardous Materials Office/Collection Accumulation Point (HAZMO/CAP) handles day to day receipt of the material.

The Base Recycle Center and the Base Used Oil Facility shall operate during normal duty hours. The Base Recycle Center operation shall also include the operation of drive-thru acceptance and delivery of material by customers Monday-Friday, 7:00am to 3:30pm except federal holidays. Separate recyclable material to the fullest extent possible and prepare for transport/resale to include shredding For Controlled Unclassified Information (CUI) paper and maintaining security control of the material in accordance with base procedures until transported. Contractor shall perform a recycle analysis annually on a percentage of containers set by the QRP in the solid waste stream. Perform daily general maintenance such as cleaning/maintaining facilities/yard replacing light bulbs, and perform manufacturer recommended maintenance on all government furnished equipment. Contractor is responsible for furnishing the normal day to day supplies needed such as tools for equipment maintenance, light bulbs, paper towels, toilet paper, soap and rags for personnel operating the facility. Must provide appropriate personal protective equipment for employees to meet Occupational Safety and Health Administration (OSHA) standards. Notify Base Civil Engineer customer service through the COR for facility maintenance or repair requirements to the facilities. Return equipment listed in Appendix C to the government upon conclusion of contract in accordance with the manufacturer specifications, full operational working order. With the approval of the contracting officer, contractor may procure and install additional equipment as required to process recyclable materials more efficiently. Contractor-purchased equipment will be procured and maintained at the contractor's expense, owned by the contractor and shall be removed upon contract termination. Contractor equipment shall be clearly marked with the contractor's identification to separate it from Government furnished equipment. The contractor shall not alter any facilities without approval from the COR. If the facility is altered with approval of the CO and COR, the contractor shall return the facility back to its original condition upon contract completion or contract termination or end of the optioned years for contracted services unless the CO and COR approves any and all alterations to remain at no cost to the Government.

2.4. Marketing. The contractor shall provide for and assist with the marketing of recyclable materials, including transportation of recyclable commodities to the purchasers when necessary. The Qualified Recycling Program Monitor (QRPM) and the contractor project manager shall educate all base facility occupants on the mandated directives of the recycling program to ensure the widest possible participation.

Written publications such as original published pamphlets, brochures, or other informative media, may be used to inform users once approved by the QRPM through the COR.

2.5. Sales Receipts. The contractor shall provide a summary of sale proceeds by type of commodity, along with sales receipts for recyclable materials to the COR no later than the fifth of each month unless the 5th is a weekend or holiday and then is due the first duty day following the sales month. The sales receipts shall contain the weight, type and price of the commodity recycled. The contractor shall also submit invoices through Wide Area Work-Flow (WAWF). All funds from the sale of commodities shall be mailed or delivered directly from the purchasing vendor to the 19 CES/CEIAR Resource Management office at 528

Thomas Ave Room 106, Little Rock Air Force Base, AR 72099. Checks shall be made payable to: The U.S.

Treasury.

2.6. Facility Managers. The COR shall provide the current list of Facility Managers to the contractor for contact purposes upon request. Any major issues with refuse/recycling at a facility must directed through the COR to be addressed properly. The facility manager is responsible to ensure adequate containers are available in each facility. The facility manager shall be responsible to provide extra office containers or replacement of broken containers as needed.

3.0. DISPOSAL.

3.1. Off-Base Disposal. The contractor shall transport and dispose of all municipal solid waste at a permitted off-base disposal site. The contractor shall transport or arrange transport of recyclable commodities to an off-base material recovery facility. The contractor is responsible for disposal being in accordance with existing local, state, and federal regulations. The contractor shall be responsible for any permit or fees associated with the use of off-base disposal locations.

3.2. Disposal of Non-Recyclable Materials. The Contractor shall dispose of all non-recyclable materials at the center in a separate collection container provided by the government for that purpose. All hazardous items that are not recyclable shall be disposed in accordance with Federal, State, Local regulations or base instructions governing the disposal of hazardous materials and waste.

3.3. Safeguarding Privacy Act Material. The Contractor understands and agrees that property recycled and sold under this contract may contain records previously maintained as a system of record subject to the Privacy Act, 5 U.S.C. 552(a). The Contractor, by executing this contract, understands and agrees that the Contractor and purchaser of any such materials is subject to the provisions of the Privacy Act and shall exercise all care necessary to safeguard privacy material until its destruction and to pulp, macerate, shred and destroy the records.

4.0. OPERATIONS AND MAINTENANCE.

4.1. Equipment Maintenance. Contractor is responsible for all routine maintenance (i.e. cleaning, adjusting, lubricating, fluid and filter changes, tightening of nuts and bolts etc...) on both contractor and government-owned recycling equipment. All fluids are furnished by the contractor, and any used fluid shall be disposed of through HAZMO at Building 1575. Contractor shall follow manufacturer specification when available. A maintenance log shall be kept on all equipment serviced. On major repairs and replacement parts for government-owned equipment exceeding $2000.00 the contractor shall provide at least two estimates to the COR. The COR shall approve all estimates and acquire funding for any repair exceeding $2000.00 prior to any work being performed. Repairs and parts for government provided equipment must be verified by the COR and a receipt provided for record keeping. The contractor not the government shall be responsible for repairs on equipment broken or damaged due to negligence as determined by the COR and approved by the CO.

4.2. Vehicle Maintenance. All Contractor furnished equipment, vehicles and forklift maintenance are Contractor’s responsibility. Contractor vehicles and equipment shall not have any waste or equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the contractor is responsible for cleanup. Government-owned trailers shall have annual maintenance performed by the contractor and shall be maintained in good working order free of odor, dirt, debris, pests and Department of Transportation (DOT) legal for use on public roads. A maintenance log shall be kept on all equipment serviced. Any parts on government provided trailers exceeding $2000.00 the contractor shall provide at least two estimates to the COR. The COR shall approve all estimates and acquire funding for any parts exceeding

$2000.00 prior to any work being performed. Repairs and parts for government provided equipment must be verified by the COR and a receipt provided for record keeping. The contractor not the government shall be responsible for repairs on equipment broken or damaged due to negligence as determined by the COR.

4.3. Operation. Contractor shall furnish all transportation vehicles/lifts to operate this contract. Vehicles shall be of a type to safely and legally lift/pull the heaviest of trailers and containers furnished by the Government. The contractor shall operate all equipment in a safe, efficient manner in accordance with manufacturer or shop operating instructions. Any supplies such as tie cords, bailing wire, plastic bags or shipping boxes used in the day to day operations shall be furnished by the contractor.

4.4. Training and Safety. The contractor shall ensure all personnel receive documented training on all equipment prior to operation. Safe operation is a must when working with dangerous equipment. Base safety will conduct annual and/or periodic safety inspections in the contractor work areas and the primary concern is the potential risks to Air Force personnel and government property. Hazardous conditions or violations of safety standards will be reported to the contracting officer.

4.5. Equipment Inventory. An inventory of the government-furnished equipment must be done no later than 5 calendar days before the start of the contract, within 1 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the contract period (including any option periods). The contractor and COR shall conduct a joint inventory of all government-furnished equipment and the Contractor shall sign a receipt for all equipment and document their findings on the inventory.

Items missing or not in working order shall be recorded and submitted the COR notified in writing. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of a disagreement between the Contractor and COR on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled “Disputes”.

5.0. REPORTS AND RECORDS.

5.1. Tonnage and Sales Receipts. The contractor shall provide a monthly report detailing total tonnage of solid waste (MSW, Construction and Debris (C&D) and recycling) collected, and weight tickets. In addition, recyclables report shall detail materials collected and recycled by commodity, and gross proceeds from recyclable sales. Sales receipts from the recyclables must accompany the report. All reports are required by the 5th day of each month.

6.0. SERVICE SUMMARY.

6.1. Objectives. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

# Performance Objective PWS para.

Performance Threshold

SS-1 Collect Municipal Solid Waste and Recyclables in accordance with the established schedule.

1.2. Periodic Surveillance: No more

than 2 discrepancies monthly.

SS-2 Dispose of Municipal Solid Waste in accordance with the established governing directives.

3.1. No more than one Customer

complaint annually.

SS-3 Maintain equipment in good workable condition.

Solid waste and recycling containers washed and free of odors. All vehicles maintained, clean, safe and

1.9. 1.10.

4.0., 4.1., 4.2.

Periodic Surveillance: No more than 2 discrepancies monthly.

free from leaks. Maintain maintenance logs for each piece of equipment

SS-4 Perform unscheduled collections required by the contracting officer in accordance with paragraph 1.1.

1.3.7. No more than 2 Customer

Complaints monthly.

SS-5 Operate and Maintain Base Recycling Center facilities.

2.0., 2.1., 2.2., 2.3., 2.4.

Periodic Surveillance: No more than 2 discrepancies monthly.

SS-6 Safeguard Privacy Act Material 3.3. Periodic Surveillance: No more than 1 discrepancy per quarter.

SS-7 Maintain records, sales deliver receipts, weight tickets and reports by the 5th of each month

5.0. Periodic Surveillance: No more

than 1 discrepancy per quarter

6.2. Surveillance Methods.

6.2.1. Performance Assessment. All remedies shall be IAW FAR 52.212-4(a) “Contract Terms and Conditions – Commercial Items, Inspection/Acceptance.”

6.2.2. Periodic Surveillances. This method is a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances may be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the COR. Failing to meet the Performance threshold as outlined in the SS for any of these performance Objectives in any one-month period could result in a Corrective Action Report (CAR) from the CO. Failing to meet the performance threshold (exceeding the number of defective services) as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-Functional Team (MFT).

6.2.3. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the CO and COR.

6.2.3.1. Exceeding the performance threshold for performance objective in any one month period may result in a contract discrepancy report, followed by a letter of concern from the CO.

6.2.3.2. Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may result in an immediate progress meeting with the

MFT.

6.2.4. Major & Minor Findings.

6.2.4.1. Major Findings. Are contract non-conformances which are considered critical or major. IAW FAR 46.101 “Definitions”, a major non-conformance means a non-conformance, other than critical, that is likely to result in failure or reduce the usability of the services for their intended purpose. A critical nonconformance means a nonconformance that is likely to result in a hazardous or unsafe condition for individuals using, maintaining, or depending upon the services; or is likely to prevent performance of a vital agency mission. If at any time COR identifies a condition as having a significant adverse effect on the quality of the activity, the COR shall document their findings and notify the CO immediately in writing. The major findings conditions are as follows:

• Contractor failure to meet a Performance Threshold.

• Failure to provide adequate corrective action to preclude reoccurrence of Government identified findings.

• Failure to provide corrective action to deficiencies identified by the Contractor within a prescribed suspense period.

• Any failure to adhere to security and/or safety regulations that results in a security or safety incident.

6.2.4.2. Minor Finding. IAW FAR 46.101, a minor nonconformance means a nonconformance that is not likely to materially reduce the usability of the services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the services. When the COR identifies a minor finding, the COR shall document the findings, but is not required to notify the CO. However, if the same minor finding is repeatedly identified, it may be an indication that a major finding is occurring, or has occurred, because the Contractor has not taken proper steps to prevent recurrence. In this case, the COR shall notify the CO in writing.

6.2.4.3. Positive and Negative Incentives: IAW the results of the COR surveillance documentation, areas that warrant a change in assessment method, frequency, or performance threshold will be changed in either a positive or negative manner.

6.3. Periodic Progress Meetings. The CO, COR, other Government personnel (as appropriate) shall periodically meet with the Contractor to discuss the Contractor’s performance. The following issues should be discussed: opportunities to improve the contract; any modifications required of the contract;

unsatisfactory inspections; and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The Government Contract Administrator will put the minutes in writing, signed by the CO, and any other signatures as deemed appropriate, distributed to the functional area and the Contractor and a copy placed in the official contract file. Should the Contractor not concur with the minutes, the Contractor will provide a written notification to the CO identifying areas of non-concurrence for resolution.

7.0. GOVERNMENT FURNISHED PROPERTY.

7.1. Furnished Facilities. The government will provide office and storage space in buildings, 1567, 1568 base recycling center with yard, building 1572 base scales (shared), 1571 and 1576 (shared) storage with yard and building 464, used oil facility (shared). No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer Work Task through the COR. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the office space to the government in the same condition as received, minus fair wear and tear and approved modifications.

7.2. Government Furnished Supplies and Equipment. See listing in Appendix C.

7.3. Government Furnished Utilities. The government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

7.3.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

7.4. Telephone Service. The government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

7.5. Security, Fire and Medical Services. The government will provide police and fire protection. For any police, fire or medical emergencies, dial 911.

7.6. Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

8. GENERAL INFORMATION.

8.1. QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure integrated solid waste management are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

8.1.1 Procedures. As a minimum the Contractor shall develop quality control procedures addressing the areas identified in the Service Summary. The Contractor shall provide a written description of the Quality Control System (QCS) in the QCP to include identification of the commercial practices and procedures to be used to include the inspection system requirements of FAR 52.246-4 “Inspection of Services – Fixed-Price.” The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur.

8.1.2. Quality Control Plan. A written Quality Control Plan (Q C P ) shall be submitted to the CO for review, feedback, and approval. The plan shall be submitted NLT the post-award conference and annually thereafter. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement, and for correcting deficiencies as required. The Air Force shall reserve the right to determine the Contractor‘s QCS unacceptable at any time during contract performance. If a QCS is found to be unacceptable, the Contractor shall be notified and the CO will take action to enforce the Inspection of Services Clause requiring an inspection system acceptable to the Government.

8.1.3. Quality Control Records. The Contractor shall ensure all records of all audits/inspections are maintained and make them available to the Government for review upon request. The records must indicate: the nature and number observations made; the number and type of deficiencies found; and the nature of corrective action as appropriate.

8.2. QUALITY ASSURANCE.

QUALITY ASSURANCE. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will periodically inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not the performance meets the standards contained in this PWS. The COR will use the Contractor’s work schedule to record surveillance results. This surveillance record then becomes the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR), who will then issue the CAR to the Contractor. The Contractor shall respond to the CAR, IAW instructions provided and return it to the CO NLT ten calendar days of receipt.

8.3. GOVERNMENT REMEDIES. The CO shall follow FAR 52.212-4 “Contract Terms and Conditions – Commercial Items”, for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

8.4. HOURS OF OPERATION. Normal base operation hours are from 7:00 am to 4:30 pm Monday – Friday. Contractor may operate MSW pickups as early as 6:30 am and as late as 6:30 pm Monday – Friday. Normal Recycling Center operation hours are 7:00 am to 3:30 pm Monday – Friday. Collection operations outside these hours shall require approval of the CO through the COR. The contractor shall notify the COR of any delays. If a holiday falls on a scheduled collection day, collections scheduled for that day shall be made on the following workday. Any collections rescheduled under this paragraph shall be accomplished in addition to all normal collections for that day. Any holiday rescheduling shall be at no additional cost to the government.

New Years Day Labor Day Martin Luther King Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

8.4.1 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

8.5. SECURITY REQUIREMENTS.

8.5.1. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes.

The contractor shall comply with all requirements and procedures IAW FAR 5352.242- 9000 “Contractor Access to Air Force Installations.”

8.5.2. Vehicle and IDs. The contractor is responsible for complying with all security requirements, including vehicle registration and personnel passes, for all vehicles and personnel requiring access to military installation. The contractor shall obtain a Base Identification Card for all employees. All personnel shall have National Agency Check investigation completed through the 19 Civil Engineer Squadron Security Officer. Revocation of a registration or pass shall not be grounds for failure to perform, and changing of security requirements shall not be grounds for adjustment in price.

8.5.3. Flight Line Driving. Base Operations requires all contractor employees to report to building 120 before proceeding to any part of flight line area including any facility north of Chief William’s Drive. The contractor should be prepared to state their business, destination, and estimated time. The contractor may be required to pick up a cone to place on top of their vehicle and to return the cone to Base Ops before leaving the area.

8.5.4. Contractor Personnel. Contractor personnel shall be easily identified by company name or logo on a badge, uniform, jacket, shirt, hat, or other means determined by the contractor. The contractor shall notify the CO and COR prior to start of contract performance of means to identify employees and all employees shall comply with this requirement at all times while providing services on Little Rock Air Force Base.

8.5.4.1. This service contract requires that contractor employees be identified as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

8.5.4.2. All passes from personnel no longer working or terminated must be turned in to the COR within 24 hours. Any passes not turned in must have a letter stating why the pass was not turned in (lost, destroyed, or not turned over by terminated personnel) delivered to the COR within 24 hours.

8.5.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Little Rock AFB.

8.5.6. Protection of Real Property. The Contractor shall protect all Government property to include grounds. The Contractor shall immediately report any damage to Government property to the CO and COR. The Contractor shall repair or replace all damage to real property, including grounds, as approved by the CO or COR at no additional expense to the Government. All damage by the Contractor shall be repaired NLT five days by the contractor with materials of like type, quality, and finish by skilled craftsmen of the trades involved.

8.6. CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES DURING CRISIS

8.6.1. All services within the MSW portion of the contract and recycling service at Little Rock Air Force Base have been determined to be mission essential by the 19th Airlift Wing Commander and, as such, shall continue during crises, contingencies, emergencies, and periods of increased force protection (except inclement weather see paragraph 1.1.4). The contractor shall identify, in writing, those employees who will perform these services at the location so that the CO may ensure those individuals are cleared for continued access to Little Rock AFB or escorted by base personnel during contingencies, emergencies, and periods of increased force protection. Days and hours of operation for contract performance shall remain as specified in the performance work statement unless the CO issues a different notification. The Contractor shall provide a plan for continuation of mission essential services during periods of crisis and a point of contact with phone number so the Contractor can be reached any time 24/7/365.

8.6.2. Service to be Performed and Location of Performance:

a. All MSW Service and Recycling service, Base-wide, Little Rock Air Force Base (excluding housing).

8.7. ENVIRONMENTAL MANAGEMENT.

8.7.1. Policy. Little Rock Air Force Base has an Environmental Policy Statement (Appendix E) to focus on the ultimate goal of protecting our environment (work environment and the natural environment) while accomplishing our mission. All Contractors working on base are expected to acknowledge their role in Environmental Management Services (EMS) while completing their mission. Threats associated with service contracts include, but are not limited to: hazardous materials, spills, equipment leaks, etc. This will be briefed and documented initially for each project with updates for all subcontractors.

8.7.2. Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the contractor upon contract award.

8.7.3. HAZMO. The government (HAZMO personnel) will inventory all chemicals that the contractor brings on to Little Rock AFB or any property under the control of Little Rock AFB. Any products that meet the criteria of “Hazardous Waste” must be coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

8.7.4. Spill Response. The contractor will be briefed on the Little Rock AFB (Red Plan) spill response procedures at the pre-performance conference. The contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a contractor-caused spill, the contractor shall be required to reimburse the government for all associated costs.

8.7.5. Hazardous Material/ Waste Management. The contractor will be briefed on Little Rock AFB Hazardous Material/Waste Management Plan prior to start of work.

8.7.6. Hazardous Material Handling. The contractor shall have approval from the base Bio- Environmental (BEE) and HAZMO sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The contractor shall provide one copy of the MSDS for each item attached to the AF3952 to the COR for review, by HAZMO, prior to any chemicals being brought onto Little Rock AFB. The contractor shall maintain one copy of the MSDS for each hazardous material line item used within the work center. A monthly report shall be sent to the COR detailing quantities of all hazardous materials used in the previous month. The report is due by the 10th day of each month.

The contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any hazardous material containing one of these banned substances will not be allowed on base.

8.7.7. Training. The contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMO, and hazardous waste training. The contractor shall appoint a primary and alternate HAZMO and Hazardous Waste monitor. Monitors are responsible for training all contractor personnel regarding hazardous material containers maintained within Little Rock AFB and complete MSDS immediately upon receipt of new chemicals, products, or materials.

8.8. Special Qualifications. The contractor shall comply with all local, state, and Federal laws governing the disposal of solid waste and recyclable material. Mandatory compliance with all laws governing the operation of vehicles on state and Federal roads. The contractor may join the Arkansas Recycling Coalition (ARC) to stay current on all latest methods and local buyers of material within Arkansas. The contractor along with the QRPM or COR may attend meetings with the county regional solid waste management district to discuss regional technical matters. Attendance of this meeting or joining the ARC is at no additional cost to the government.

8.9. Multi-Functional Team. The Senior Leadership may require a multi-functional team be established to include the contractor to ensure joint cooperation and a sound customer focus of all parties involved in the execution of this contract.

9.0. CONTRACTING OFFICER AND CONTRACTING OFFICER REPRESENTATIVE

(QUALITY ASSURANCE PERSONNEL).