PWS_Final_2016_TA.doc

Contract No. TBD

AIRCRAFT

TRANSIENT ALERT

SERVICES

PERFORMANCE WORK STATEMENT

LITTLE ROCK AFB, ARKANSAS

16 July 2015

TABLE OF CONTENTS

SECTION 1 – DESCRIPTION OF SERVICES

1.1.

Summary of Expectations 1.2.

Scope of Work 1.3.

Special Events Services 1.4 Contractor Performance During a Crisis 1.5.

Hours of Operation 1.6.

Environmental Protection Management 1.7.

Safety and Industrial Hygiene/Occupational Health Program 1.8.

Security 1.9.

Records Management 1.10.

Personnel 1.11.

Service Provider Training Plan 1.12.

Quality Control Plan 1.13.

Service Provider Vehicles 1.14.

Facilities Management and Upkeep 1.15.

Performance Evaluation Meetings 1.16.

Government Observation/Surveillance 1.17.

Government Performance of Services 1.18.

Phase-In/Orientation Period 1.19.

Service Providers Furnished Items and Services

SECTION 2 – SERVICE SUMMARY (SS)

2.1.

Service Summary (SS)

2.2.

FO Inspection Criteria 2.3.

Major Discrepancy

2.4.

Minor Discrepancy

SECTION 3 – GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

3.1.

Facilities

3.2.

Equipment

3.3.

Materials

3.4.

Government Provided Services

APPENDICES:

I Definitions

II

Abbreviations and Acronyms

III

Publications

IV

Workload Estimates V Government Furnished Property and Vehicles

SECTION 1 - DESCRIPTION OF SERVICES:

1.1. Summary of Expectations. Service provider personnel shall perform aircraft transient services to include, arrival services, ground handling, aircraft safety of flight inspections, minor maintenance, aircraft forms documentation (includes automated Maintenance Information Systems (MIS), processing services, departure services, and user maintenance/inspections on assigned powered and non-powered Aerospace Ground Equipment (AGE) and Support Equipment (SE). The service provider staff shall be fully trained, qualified, knowledgeable professionals, and above all, customer service oriented. The service provider shall ensure quality work performance in accordance with (IAW) applicable DoD, AF Standards, instructions, pamphlets, manuals, technical data, regulations, MAJCOM directives, local directives and other applicable official technical publications, guidance and perform work/duties with a sense of urgency. Additionally, the service provider shall partner with the 19th Airlift Wing (AW) community to continuously improve the quality of programs and services offered to customers. It is imperative that the service provider provide a safe work environment, by eliminating potential mishaps and hazards to any and all government personnel and equipment. In matters where Safety to government personnel/equipment is a concern, the COR may/will dictate a corrective action for the service provider to follow.

1.2. Scope of Work (Requirements). The service provider shall perform aircraft transient servicing services to include minor maintenance in accordance with applicable AF/MAJCOM/Wing/Base/TOs and directives. The service provider shall provide fully trained, qualified and when applicable, certified and adequate staffing to meet all requirements. The service provider shall perform all aircraft servicing and minor maintenance in accordance with applicable DOD, AF, AMC, wing, and base instructions, regulations, plans, and all applicable aircraft, equipment and general support TOs, Job Guide (JG), Checklist (CL) and Work Card (WC). The service provider shall immediately implement those changes that result in a decrease in the contract price and notify the contracting officer in writing of such change. Before implementing any change that will result in an increase in contract price, the service provider shall submit a price proposal to the contracting officer.

1.2.1. Transient Aircraft Management. The service provider shall establish a transient aircraft management and control system and perform the following:

1.2.1.1. Comply with the transient aircraft servicing and minor maintenance IAW applicable directives. As a minimum, this includes performance of aircraft servicing requirements identified in TO 00-20-1, AMC Sup and applicable aircraft specific TOs; use of AF Form 861 to record (P) park, (S) service, (I) inspect, (E) end of runway inspection, (L) launch; documentation in the automated MIS; management of required technical orders; training and adherence to oil sampling requirements; aircraft status reporting; end-of-runway procedures; and required checklist inclusions. The service provider shall perform all aircraft servicing utilizing appropriate AF TOs, to include recovery, servicing, inspection, minor maintenance and launching of aircraft. See Appendix I for definition of minor maintenance.

1.2.1.2. Prepare and document AF Forms 861 on all transient aircraft and submit to the COR by the third day of the following month for review and processing. The COR will maintain completed AF Form 861s on file for the duration of the contract. The contractor shall make an entry on the 861 only on aircraft that have been serviced by contract personnel. Aircraft TDY to Little Rock AFB, AR, shall be entered on AF Form 861 on initial arrival and departure only. Use AF Form 726 for reimbursement of services not covered by inter-service agreements and for services rendered to foreign military, foreign and domestic civil aviation aircraft as required.

1.2.1.3. Coordinate parking locations for transient aircraft parking with Base Operations and when outside the designated transient ramp with maintenance operations center (MOC).

1.2.1.4. Coordinate with appropriate agencies to ensure timely arrival of fuel, AGE, maintenance and/or service requirements.

1.2.1.5. Notify by E-mail and phone the MOC Flying Senior and the on duty COR with arrivals, departures and status of aircraft that remain overnight (RON); all non-flyable discrepancies will be included in the e-mail and phone call. Immediately notify on duty COR of all unscheduled arrivals and any maintenance discrepancies that prevent aircraft from continuing its next flight. In the event the COR is not on duty notify one of the alternate CORs.

1.2.1.6. Coordinate with MOC for maintenance specialist (i.e. Sheet Metal, NDI, Metals Tech) support, if required, on transient aircraft. The contractor will be responsible for all ordering necessary parts for transient aircraft, establish supply, maintain supply logs, pick-up, and turn-in of parts and ensure the initiation and completion of repairable item processing tags. The contractor shall requisition aircraft parts and components on a supply account provided by the government at no cost to the contractor. For other related requirements consult AMCI 21-108.

1.2.1.7. Shall adhere to the procedures for maintenance supply support contained in the Maintenance Supply Support chapter of AFI 21-101, AFMAN 23-110 and AMC/local Supplement(s) to those directives. As a minimum, the service provider shall utilize the maintenance repair/supply delivery priorities; parts ordering procedures; bench, shop and operating stock; work order residue, special level, and shelf life procedures and requirements; equipment item procedures; supply point procedures; supply product use; special purpose recoverable authorized maintenance (SPRAM) procedures (if applicable); time compliance technical orders (TCTO) procedures; work center supply management procedures; local manufacture procedures; due-in for maintenance (DIFM) procedures; maintenance turn-in to supply procedures; and mission capability (MICAP) processing.

1.2.1.8. When the aircraft cannot fly due to mechanical problems, lack of technical data and/or parts, the contractor will immediately notify aircraft commander, 19 MXG/MOC, 19 OG/Base Ops and the Chief COR. If local support cannot be provided, the contractor will contact the home station MOC for support and ascertain the date of the arrival of the Maintenance Repair Team (MRT) and report that information to the aircraft commander, 19 MXG/MOC, 19 OG/Base Ops and the Chief COR immediately. The contractor will monitor all repair actions and notify 19 OG/Base Ops, 19 MXG/MOC, and the Chief COR when the aircraft is ready for the flight crew.

1.2.1.8.1 When a transient aircraft requires maintenance support after normal TA duty hours, the service provider will provide a transient maintenance support quick reference list (QRL) to the aircraft commander, maintenance personnel and/or MRT. The service provider will develop an after-hours maintenance support QRL. The QRL will identify key services to be obtained by organization and shop with building location and phone numbers to facilitate the repair of transient aircraft; MOC, BASE OPS, Mike 1, Hangar 276 CTK, Fuel Cell, COR, etc. is a partial list of organizations and building locations that will be included in the QRL. The QRL will be updated not later than 1 Oct of each option year and will require approval by COR.

1.2.1.9. Maintain a custodial equipment accountability file for Government furnished equipment (Custodian Authorization and Custody Receipt Listing (CA/CRL), if required.

1.2.1.10. Monitor operational radio nets at all times during duty hours for Transient Alert (TA) related support requirements. Use base station, vehicle mounted, and hand held two-way radios to communicate with MOC, control tower, base operations, and other agencies as required.

1.2.1.11. Will monitor transient aircraft for security and report transient aircraft related emergencies to appropriate agencies.

1.2.1.12. The service provider shall meet the minimum requirements in AFI 21-101, AFI 21-101 AMC Sup, and local instructions to:

1.2.1.12.1. Comply with procedures for impounding aircraft when required.

1.2.1.12.2. Provide an effective contractor internal tool and equipment management program instruction that meets or exceeds the requirement of AFI 21-101, AMC Sup to AFI 21-101, 19 MXG Sup to AFI 21-101 and 19 AWI 21-108. The tool and equipment management instruction will include requirements to establish, utilize, and maintain the Tool Accountability System (TAS), TC/Max Asset Management System (TC/Max), Expeditionary Combat Support System (ECSS) or a tool accountability management system approved for use by the U.S. Air Force and include proper scheduling requirements of Test, Measurement and Diagnostic Equipment (TMDE) for calibration. The COR will be the approval authority for the internal tool and equipment management program instruction before start of the contract; provide 1 each copy for COR to use as a reference for contract oversight purposes. Contractor tool control program will be subject to same performance thresholds set forth as outlines in the Service Summary and requirements of the QASP.

1.2.1.12.3. Utilize a rag control program which provides positive control of all rags utilized for cleaning aircraft and equipment. Rag control program will be incorporated into the contractors’ internal tool and equipment management program instruction. See paragraph 1.2.1.12.2.

1.2.1.12.4. Ensure all requirements are complied with for training, qualifying and certifying personnel on tasks requiring special certification.

1.2.1.12.5. Utilize parts cannibalization procedures.

1.2.1.12.6. Comply with the inlet/exhaust certification requirements.

1.2.1.12.7. Comply with the end-of-runway (EOR) inspection requirements.

1.2.1.12.8. Maintain an effective self-inspection program, eliminate redundant self-inspection items from checklist and guides.

1.2.1.12.9. Maintain a Foreign Object Damage (FOD) Prevention Program.

1.2.1.13. Ensure paper and/or electronic technical orders and publications including local checklists furnished by the government are maintained and kept current in accordance with 00- series requirements; service provider will identify and update/order follow-on requirements as requirements change with the 19 MXG QA/TODO office. Ensure technical data for the launch, recovery, servicing, inspection, towing and jacking of aircraft that historically frequent the base are on hand and maintained per the requirements of AFI 21-101, transient maintenance section and AMC Supplement. Enhanced Technical Information Management Systems (ETIMS) or any other system provided by the government will be used to access appropriate electronic/digital technical orders. Service provider will use technical orders from other branches of the Department of Defense and ensure procurement of these technical orders thru the 19 MXG QA/TODO office.

1.2.1.14. The site manager or his/her representative will attend contingency meetings, briefings, and participate in exercises when requested by the contracting officer (CO)/functional commander (FC)/COR.

1.2.1.15. Service and handle hot cargo/explosive loaded aircraft IAW applicable directives.

1.2.2. Aircraft Transient Servicing with Minor Maintenance Requirements. The service provider shall provide transient servicing with minor aircraft maintenance services in accordance with the requirements in AFI 21-101, AFI 21-101 AMC Supplement and TO 00-20-1 AMC Sup. In general, services performed will be the minimum minor maintenance and servicing required to safely operate the aircraft. Services will normally be performed during arrival, processing (short ground times between flights) or departure. The service provider shall perform specific tasks within a two (2) hour time frame to meet transient aircraft arrival, processing and departure schedules. Large frame aircraft may require more than 2 hours. When the number of aircraft requiring service precludes servicing at the same time, the contractor shall perform servicing in the priority established by the 19th Maintenance Operations Center. It is the service provider’s responsibility to ensure transient aircraft are made safe for maintenance and servicing requirements at all times; ensure maintenance repair teams (MRT) or personnel assigned as mechanics/servicers on transient aircraft are performing their assigned duties in accordance with applicable DOD, AF, AMC, wing, base instructions, regulations, plans, and all applicable aircraft, equipment and general support TOs, Job Guide (JG), Checklist (CL) and Work Card (WC). In the event service provider has transient personnel that does not want to comply with aircraft maintenance and servicing precautions, the service provider should contact the on duty COR for assistance. See paragraph

1.2.3. for other servicing requirements.

1.2.2.1. Aircraft recovery will include, but not be limited to:

1.2.2.1.1. Pre-position fire extinguishers, ladders, chocks, ground wires, powered and non-powered support equipment required for aircraft arrival and inspect aircraft parking area for foreign objects and remove same. During equipment hitching and unhitching operations of ground support equipment/AGE, the service provider vehicle may be placed in “neutral or park” with the parking brake set and engine left running. Service Provider vehicles must be turned off and parking brake set when the driver seat is vacated for any other purpose.

1.2.2.1.2. Meet transient aircraft upon aircraft arrival in “Follow Me” vehicle at the designated taxiways. Lead aircraft to the assigned parking area. When traffic is heavy, contractor personnel may contact control tower to direct aircraft to the proper row where an aircraft marshaller will direct aircraft to the designated parking spot. For rotor winged aircraft/helicopters’ the service provider will wear protective goggles in and around the rotor wash area; the rotor wash area is determined to be 200ft beyond the main rotor blades while in motion. When operating vehicles on or near runways or taxiways personnel shall maintain radio contact with control tower. Contractor personnel shall be familiar with and follow Little Rock AFB Instruction 13-213, Control of Vehicular Traffic on the Airfield. Vehicles will not be parked within 10 feet of any aircraft, except as authorized for operations such as loading, unloading, servicing, or towing. A spotter/marshaller will be used anytime vehicle movement is required within 10 feet of the aircraft. Any time the service provider vehicle or government owned vehicle operated by the service provider is within 75 feet of an aircraft, it will be parked perpendicular to the fuselage with the driver’s side door facing the front of the aircraft, if vehicle is parked on the wing tip side of the aircraft it will be parked parallel to the fuselage with driver side door facing aircraft and in full view of the aircraft commander. Vehicles will never be parked in the rear of the aircraft except for loading and unloading requirements. Vehicles will never be parked facing an aircraft.

1.2.2.1.3. Install gear locks/pins in accordance with technical orders; verbally confirm with the aircraft commander that all systems containing explosive devices, such as egress, jettison, weapons and flare systems are made safe; and ensure aircraft commanders brief transient aircraft personnel on locations of explosive devices and precautions to be observed.

1.2.2.1.4. Insert wheel chocks before the aircraft commander departs the cockpit and check for hot brakes. Debrief the aircraft commander for aircraft status, servicing, inspection, and maintenance requirements, document AF Form 861, retrieve deployed aircraft deceleration chutes, connect and operate support equipment as required, install pitot/inlet/intake/duct covers. Document AF Form 726 as required.

1.2.2.1.5. All aircraft will be statically grounded at all times. If external power is required the aircraft will be grounded prior to connecting the power cord. Power cord will be fully extended when in use.

1.2.2.2. Distinguished Visitor (DV) services:

1.2.2.2.1 Dispatch personnel to prepare for aircraft arrival departure. When notified by base operations or when requested by the FC of arriving DV’s the service provider shall prioritize recovery of those aircraft and:

1.2.2.2.2. Request fuel truck services to be on-site when DV arrives.

1.2.2.2.3. Prepare the DV “red carpet” or other designated parking spot to recover or launch DV aircraft by pre-positioning all required support equipment required by technical orders or local procedures, to include DV chocks, no later than 30 minutes prior to anticipated recovery or launch as provided by base operations. It is “imperative” that the aircraft crew/passenger entry/exit door be stopped within the parameters of the DV red carpet. Thirty minutes (30) prior to DV departure, service provider will be physically present at the DV aircraft and remain at the aircraft until departure completion.

1.2.2.2.4. In the case of more than one DV arrival or departure occurring simultaneously, the service provider shall provide service in the priority assigned by base operations.

1.2.2.2.5. If the DV aircraft RONs and the use of the DV red carpet area conflicts with other DV aircraft arrivals or departures, then the service provider will tow the DV aircraft to a location directed by base operations and will tow the aircraft back to the DV red carpet area if, and when, directed by base operations.

1.2.3. Aircraft servicing will include, but not be limited to:

1.2.3.1. Perform the following procedures to provide services for transient aircraft, in addition to any applicable aircraft technical order (TO) requirements. Perform inspection services (BPO, Pre-Flt, Thru-Flt etc.) on all U.S. Air Force transient aircraft as directed by TOs or as requested by the aircraft commander. If the aircraft commander chooses to omit a required inspection, it will be the service providers responsibility to inform the aircraft commander that he/she must make an entry in the 781A describing the reason for the inspection omission; service provider personnel will then make copies of the 781A and H after the exceptional release is signed. Keep 781A and H on file for 90 days, and then destroy the 781s in accordance with AFMAN 33-363. Initiate proper documentation for Government reimbursement, check and service engine oil, extract oil samples and complete DD Form 2026 as required; see paragraph 1.2.1.2.

1.2.3.2. Refuel or defuel aircraft as required, check/service systems (such as GOX/LOX, de-mineralized water, hydraulics, fuels, oil, and other required systems), and perform an overall visual inspection of airframe and components. Perform fueling operation team brief using the guidance outlined in LCL-19MXG-011. Perform the function of FSS for all commercial aircraft transiting thru Little Rock AFB; FSS will ensure any and all personnel involved in the refuel operation are performing their duties in accordance with prescribed guidance/instructions and that safety of personnel and equipment is given appropriate attention. Perform CSS duties as required. When performing over the wing refueling, service provider personnel will wear eye protection goggles or a full face shield that will protect them from fuel being splashed/sprayed into their eyes.

1.2.3.3 Check for and identify fluid leaks, damage and safety of flight discrepancies. Make required entries in the aircraft forms and when applicable, the automated MIS. Clear discrepancies and inspections in the aircraft forms and automated MIS as applicable and per the requirements of TO 00-20-1 AMC Sup. Review aircraft forms for open safety of flight discrepancies or over-due inspections not documented; document overdue inspection/s in the 781A and advise the aircraft commander; see paragraph 1.2.3.1.

1.2.3.4. Tow or assist in towing aircraft as requested by the MOC, aircraft commander, COR or emergency response team. Towing of large aircraft (C-17, C-130, KC-135, KC-10, and T-43) will not be performed unless aircraft flight crew and/or ground crew are present to assist in the towing operation. Service provider will notify COR of all non-emergency ground movement/towing requirements 1 hour before start of the operation.

1.2.3.5. Inspect wheels, tires, and struts for condition and serviceability. Service tires and struts, if required, in accordance with technical orders, check canopy(s) and windscreens for condition and clean if required, perform operational checks and minor maintenance.

1.2.3.6. Open and close canopies during periods when temperatures, wind speeds, or other concerns exist.

1.2.3.7. Clear “Red X” for engine intake, exhaust, panel inspections and any minor maintenance discrepancies in aircraft forms and in the automated MIS per AF technical orders and AF/AMC directives as applicable.

1.2.3.8. Document discrepancies as required. Aircraft (fighter, trainer and cargo type), which do not carry flight mechanics/engineers or crew chiefs and has an aircraft commander that wishes to omit an inspection, will be given a general inspection for system fluid level, missing panels, damaged structure and engine intakes for foreign object damage. Coordinate maintenance specialist with MOC to correct safety of flight and mission essential discrepancies. If capability exists to repair, but technical data is not available, the contractor shall coordinate with aircraft home station to FAX/encrypted E-mail required technical data to the MOC or Transient Alert office. Support government maintenance specialists when requested with panel removal and/or installation to facilitate other maintenance (FOM), jacking, towing, and provide support equipment.

1.2.3.9. Secure aircraft that remain on station overnight.

1.2.3.10. Tie down or hangar aircraft as required, using aircraft specific technical data and/or as directed by the aircraft commander or the COR.

1.2.3.11. Service provider will de-ice transient aircraft prior to aircraft departure or as directed by the aircraft commander. During normal operating hours the service provider will coordinate through MOC and the owning maintenance unit for de-icer vehicle support NLT 2 hours prior to aircraft departure. In the event of an after-hours departure, service provider will coordinate vehicle support a minimum of 12 hours prior to departure with the MOC and the owning de-icer maintenance unit to ensure equipment availability, as required.

1.2.3.12. Inspect, use, and operate government provided deicer vehicles and remove snow, ice, and frost on all transient aircraft IAW TO 42C-1-2, specific airframe TOs, or as directed by the aircraft commander. Service deicer vehicles with government provided fuel, oil, water, and deicing solution (fluids top off) after contractor use, as required. The service provider shall provide (1) deicer vehicle operator and (1) bucket operator. An aircraft crew member will perform the duties of ground spotter if required by TOs, for clearance requirements.

1.2.4. Aircraft launch will include, but not be limited to:

1.2.4.1. Brief the aircraft commander on aircraft status.

1.2.4.2. Per the requirements of technical orders, remove ground wires and pitot/inlet/duct covers, perform inlet/intake, exhaust and panel inspection, connect and operate powered and non-powered support equipment, assist crew members in preflight, engine start, and departure checklists, disconnect and remove all support equipment, remove or confirm gear locks and pins are removed, remove or confirm with aircrew removal of safing devices from cockpit and other areas containing explosive devices needed for flight, remove chocks, marshal aircraft from parking area. For rotor winged aircraft/helicopters’ the service provider will wear protective goggles in and around the rotor wash area; the rotor wash area is determined to be 200ft beyond the main rotor blades while in motion.

1.2.4.3. Perform end of runway inspections as required.

1.2.4.4. Perform foreign object inspections and remove foreign objects from transient alert parking and maintenance area(s) after departure of aircraft.

1.2.4.5. Return to designated parking and/or storage area aerospace ground and support equipment used.

1.2. 5. Aircraft Emergencies. The service provider shall:

1.2.5.1. Crashed or Disabled Aircraft. Provide assistance as requested for crashed or disabled aircraft in accordance with the base crashed or disabled aircraft plan. The service provider shall assist in towing aircraft off the runway, and provide other assistance as requested. Recall additional technicians if required to assist and notify Chief COR.

1.2.5.2. Investigations. If tasked, participate and cooperate in all emergency crash incident or accident investigations that involve personnel or aircraft operations, and submit any reports required for the investigation.

1.3. Special Event Services:

1.3.1. Base Community Appreciation day (Open House/Air Show). Contractor will be required to provide same services as identified in paragraph 1.2. thru 1.2.5.1. Participate in all planning meetings and provide technical assistance in the area of effective ramp space utilization and other Open House/Air Show topics and concerns related to transient alert. The contractor can expect to provide maximum manning and extended shift hours during the preparatory, execution, and post event days of the Open House/Air Show. Contractor should expect to provide Open House/Air Show services no more than two times during the life of the contract, usually every other year. Contractor should be flexible as to the actual dates, month and year the Open House/Airshow is scheduled on.

1.3.2. Hurricane/Natural Disaster Evacuations. Provide support to transient aircraft using Little Rock AFB as a safe location from a hurricane or other natural disasters.

1.3.3. Weather Divert Aircraft. Provide support to transient aircraft that have diverted to Little Rock AFB due to inclement weather at their home station.

1.3.4. Various Department of Defense (DoD), Air Force Air National Guard (ANG), Air Force Reserve Command (AFRC) exercises. Provide transient aircraft services as required.

1.3.5. Respond to actual disasters to include support of any and all aircraft evacuated into Little Rock Air Force Base and accidents as required by base plans. In the event of any In-Flight Emergency (IFE) or Ground Emergency (GE), the service provider is expected to provide support and/or assistance to the On Scene Commander in accordance with CE Base Contingency Response Plan (LRAFB CRP) and other applicable plans and directives. Respond to medical evacuation aircraft that land when runway(s) are closed. Participate in contingency exercises involving aircraft. The contractor can expect to participate in no more than one exercise per quarter.

1.3.6. Provide parking, launch and recovery support for tenant unit or other aircraft anywhere on the base aerodrome, at the discretion of the FC or COR. This provision is intended for unique and unexpected exceptional events that, in the judgment of the commander or COR, warrant transient support and is not intended for routine or recurring support of non-transient aircraft. Support under this provision will be included in the monthly summary of aircraft supported by the service provider and will be factored in the measurement of the transient servicing workload.

1.4. Reserved: Contractor Performance During a Crisis Declared by the President or Secretary of Defense

1.5. Hours of Operation:

1.5.1. The service provider shall provide services as outlined in this PWS Monday through Friday, beginning at 0700 and continuing until 1900, excluding federal holidays. During normal duty hours, service provider personnel must be in place and ready to perform duties at 0700, service provider shall ensure sufficient personnel (no less than two (2) are on duty at all times. "On duty" is defined as on location, in the office or the work area. Anytime the office is unmanned it will be secured and radio contact with base operations will be maintained.

1.5.2. The service provider shall provide transient alert services as outlined in this PWS after normal duty-hours on an as needed basis, usually during unforeseen/short notice high priority mission requirements. The COR will be the approval authority for any contractor work requested after normal duty-hours. When work is required after normal duty-hours, service provider shall ensure sufficient personnel (no less than two 2) are on duty at all times. See definition of "On duty” and “anytime office is unmanned” in paragraph 1.5.1. When service provider personnel respond to work requirements during non-duty hours and it is identified that the aircraft departure time will be more than three hours ground time after the initial arrival, the service provider personnel will go off the clock and then report one hour before the launch of the effected aircraft.

1.5.3. The service provider is not required to provide services on federal holidays designated as non-duty days unless the contracting officer, COR directs otherwise or they are called to respond to transient alert requirements as described in paragraph 1.2.5.1. The service provider should expect to provide support over federal holidays during times of national crisis, military contingency or other emergencies. There may be other instances when high-priority missions necessitate support during holiday periods.

1.5.4. During non-duty hours, the service provider shall maintain an on-call system of notification that provides one-hour response time to transient alert requirements upon notification to the contract manager from Base Operations, and the COR. The contract manager shall ensure that base operations have the correct information on file with which he or she can be contacted. This information must be updated if there is a change or an alternate is designated during periods of leave, etc.

1.5.5. When work is approved outside the normal duty hours at least two (2) personnel will be on duty. A minimum overtime charge of two (2) hours will be billed to the government. The COR will be the approval authority for any contractor after normal duty-hours’ work requested. Anytime the office is unmanned it will be secured and radio contact with base operations will be maintained.

1.5.6. Upon being notified of airfield closure due to inclement weather by Base Operations, the transient alert contract manager or alternate shall notify the on-duty COR of the closure. The on-duty COR will be the approval authority for any closure of the transient alert facility. The COR will notify the Maintenance Operations Center (MOC), Base Operations, and the contract manager or alternate of the authorized facility closure once approved. The contractor shall have a minimum of two (2) personnel on telephone standby during their normal operating hours and ensure MOC, Base Operations, and the COR have employee contact information on file for notification of closure changes or recalls. Contractor shall resume normal operations within 1 hour of notification of closure changes, recalls, or when requested by the COR.

1.6. Environmental Protection Management. Perform the requirements of this PWS in an environmentally acceptable manner and comply with all applicable OSHA, federal, state, and local environmental protection and health laws and regulations to include the local Installation Response Plan. The service provider shall:

1.6.1. Ensure policies and procedures are established that implement pollution prevention guidance to minimize/eliminate the risk of environmental pollution.

1.6.2. The service provider shall be responsible for initial and recurring training of their employees IAW AFI 32-7042.

1.6.3. Manage HAZMAT in accordance with AFI 32-7086.

1.6.4. Provide an environmental maintenance operating instruction (MOI) to assure compliance with all environmental statutes and regulations. One copy of the MOI shall be provided to the CO for review and acceptance at the pre-performance conference and as changes occurs. The MOI shall include, but not be limited to, the following:

1.6.4.1. Establish Hazardous Material/Waste Training Program for all personnel.

1.6.4.2. Spill cleanup and training to include spill response.

1.6.4.3. Self-evaluation program which ensures compliance with all federal, state, local, Air Force, AMC, Wing and base environmental regulations and laws.

1.6.4.4. Hazardous Material/Waste Training Program for all personnel.

1.6.5. Ensure proper collection and turn-in of toxic, hazardous, special or radiological wastes and materials are IAW current Air Force regulations, directives, instructions, policy letters, and federal, state and local environmental rules and regulations. The service provider shall:

1.6.5.1. Identify, in writing to the CO and the Environmental Flight a point of contact (POC) for all environmental issues by contract start date. Submit changes in writing to the CO and the Environmental Flight, as they occur.

1.6.6. Hazardous Material Storage Lockers: A list of all flammable, acid, corrosive (high pH, such as base materials), and combustible storage lockers or cabinets, their contents, and location will be provided to the HMP; the items listed within the lockers will be sequentially numbered to match the contents of the MSDS inventory binder, the sequential number will be written on the container in permanent marker and a detachable sheet/list with corresponding sequential number and quantity on hand will be affixed to the outside door of the storage locker/cabinet. Any additions or deletions to this list will be immediately provided to HMP. Engine oil and hydraulic fluids will be maintained at full authorization levels.

1.6.7. Environmental Protection. The service provider shall:

1.6.7.1. Operate all Government-furnished and/or service provider-furnished equipment IAW federal, state, county, and local regulations and plans.

1.6.7.2. POLLUTION PREVENTION (P2) TRAINING. Ensure that all personnel who work with or may potentially come in contact with HAZMAT, their immediate supervisors, and all unit environmental coordinators accomplish the virtual shop level Pollution Prevention (P2) training within 30 duty days of assignment to the work-center IAW DoDI 4715.4 section 4.2.6. This requirement applies to both weapon system maintenance personnel and all other installation personnel.

1.6.7.3. Have on-hand at all time’s Government-provided materials for HAZMAT spill containment and cleanup. Minimum absorbent material shall be enough to either absorb or at least contain the spill from the largest container used normally a 55-gallon drum. Additionally, each vehicle shall have a minimum of 10 Government provided absorbent spill pads.

1.6.7.3.1. Maintain the fuel spill recovery trailer, to include; perform periodic inspections IAW LWC-19MXG-21, perform maintenance, maintain a sufficient inventory of absorbent material and personal protective equipment (PPE) in the stowage compartment of the trailer as established by the government, and empty the recovery trailer holding tank, as required. The spill recovery holding tank shall not be used for the storage of fuel.

1.6.8. Material Safety Data Sheet Management. Obtain, submit, and maintain MSDSs for all hazardous chemicals/materials authorized and used in the immediate work area. Ensure MSDS filing locations are established and made readily available for company employees and Government Personnel. The service provider shall:

1.6.8.1. Maintain MSDS inventory binders in the work center for all items used in that shop, too include cleaning chemicals. The format and setup of these MSDS binders shall be standardized with the base. All information in these binders shall be kept current at all times. MSDS sheets will be sequentially numbered to match inventory sheet/lists of chemical/Haz Mat too include cleaning chemicals stored within the TA work center. Cleaning chemicals will have the MSDS sequential number written on the container in permanent marker and a detachable sheet/list with corresponding sequential number and quantity on hand will be affixed to the outside door where cleaning chemicals are stored. Provide HMP offices with copies of all MSDSs for those hazardous materials, proposed for or brought on base, too include cleaning chemicals.

1.7. Safety and Industrial Hygiene/Occupational Health Program. The service provider shall:

1.7.1. Establish a safety and occupational health program consistent with requirements of the Occupational Safety and Health Administration (OSHA), Title 29, Code of Federal Regulations. The contractor must also provide personnel protective equipment (PPE) and training consistent with applicable standards. The contractor shall comply with all national/local fire codes and policies. Service provider shall not be required to comply with Air Force Consolidated Occupational Safety Instruction (AFCOSI) except as needed to protect AF resources (facilities, equipment, and AF personnel).

1.7.1.1. Notify the COR of any malfunctioning GFE requiring evaluations other than the annual surveys.

1.7.1.2. Immediately report to the safety office (Wing/SE) and the COR all mishaps involving serious personnel injuries, fatalities, and/or government property/equipment damage occurring on the job. The service provider shall not disturb the mishap scene until proper officials authorize movement.

1.8. Security. The service provider shall:

1.8.1. Suitability Investigations. Service provider personnel shall successfully complete, as a minimum, a National Agency Check (NAC), before operating government furnished workstations that have access to Air Force e-mail systems. These investigations shall be submitted by the government at no additional cost to the service provider. The service provider shall comply with the DoD 5200.2-R, Personnel Security Program, requirements.

1.8.2. Unescorted Entry to Restricted Areas. When service provider employees require unescorted entry to restricted areas, the Air Force shall submit NAC investigations for service provider employees at no additional cost to the service provider. Service provider personnel shall successfully complete a NAC investigation to obtain unescorted entry to a restricted area. The service provider shall comply with DoD 5200.2-R, and AFI 31-501, USAF Personnel Security Program Management, requirements.

1.8.3. Listing of Employees. Maintain a current listing of employees. The list shall include employee’s name, social security number, and date of investigation if contract work involves unescorted entry to Air Force restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the contract manager and provided to the contracting officer and installation security program manager (ISPM) prior to the contract start date. Updated listings shall be provided when an employee’s status or information changes.

1.8.4. Reporting Requirements. Comply with AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Service provider personnel shall report to an appropriate authority, any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, service provider personnel, resources, and classified or unclassified defense information. Service provider employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

1.8.5. Security Management. Appoint an employee to assist the unit security manager in providing the required training IAW DoD 5200.1-R, Information Security Program Regulation, and AFI 31-401, Information Security Program Management. Provide initial and follow-on training to service provider personnel who work in Air Force controlled/restricted areas.

1.8.6. Additional Security Requirements. In accordance with DoD 5200.1-R and AFI 31-401, the service provider shall comply with AFMAN 33-282, Computer Security (COMSEC); and applicable AFIs.

1.8.7. Physical Security. Safeguard all government property, including controlled forms, provided for service provider use. At the close of each work period, government equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured.

1.8.8. Internal Operating Instructions. Develop an Operating Instruction (OI) for internal circulation control, protection of resources, and to regulate contractor entry into Air Force controlled areas during normal, simulated, and actual emergency operations. The OI shall be written in accordance with AFI 31-101, the local base Operations Plan usually referred to as an OPLAN, and AFI 10-245, The Air Force Antiterrorism/Force Protection (AT/FP) Program Standards.

1.8.9. Key Control. Establish and implement key control procedures in their Quality Control Plan to ensure keys issued to the service provider by the government are properly safeguarded and not used by unauthorized personnel. The service provider shall not duplicate keys issued by the government. One each facility key will be issued to the Chief COR for government inspection purposes, as required.

1.8.10. Lost Keys. Lost keys shall be identified to the COR immediately.

1.9. Records Management. The service provider shall:

1.9.1. Ensure all official government-owned records received and created for the government are maintained in accordance with established Federal Records Act, DoD and Air Force directives listed in Appendix III.

1.9.2. Appoint a Functional Area Records Manager (FARM) in support of the Records Management, Privacy Act (PA), and Freedom of Information Act (FOIA) Program, and manage program in accordance with AFI 33-322.

1.9.3. Manage all vital records in the event of a disaster, natural or otherwise.

1.10. Personnel. The service provider shall:

1.10.1. Exercise management and operational control over, and retain full responsibility for, the performance of requirements set forth in this PWS. The Government will not exercise any direct supervision over the employees performing services under this contract; exception: Where safety to government personnel/equipment is a concern, government personnel may/will dictate a corrective action for service provider personnel to follow. Observations will be conducted as indicated in accordance with AFI 21-101, AFI 21-101 AMC Sup, QASP, and this PWS.

1.10.2. Provide an on-site contract manager that is physically present during the hours of 0700-1900, Monday through Friday excluding non-working federal holidays. This individual shall be responsible for the overall management and coordination of this contract and shall act as the central point of contact with the Government. The on-site contract manager or designate will have full authority to act for the service provider on “All” contract matters relating to daily operations. The on-site contract manager or designate shall attend meetings as determined by the COR, FC or CO. The manager or designate shall be available on-site within one hour of notification outside of his/her normal working hours.

1.10.3. Service provider will provide only properly trained, qualified, and/or certified aircraft servicer technician. Personnel who perform transient servicing services must have at least one (1) year of recent (within the past three years) aircraft servicing experience; e.g., aircraft arrival, ground handling, processing, departure, towing, minor maintenance which shall be documented in personnel and/or training records. Examples of certification are military training and Federal Aviation Administration (FAA) airframe and power plant license. Personnel who perform transient servicing services and minor maintenance and do not meet the above experience requirement shall complete a comprehensive service provider training program prior to performing aircraft servicing. Such training shall be documented in a training and/or personnel record.

1.10.4. Furnish in writing to the CO the names and phone numbers of the contract manager and all service provider management and supervisory personnel not later than contract pre-performance conference. The CO shall be notified immediately whenever changes are made.

1.10.5. Ensure that the on-site contract manager, his/her alternate(s), and the technicians employed at Little Rock AFB are able to read, write, speak, and understand the English language.

1.10.6. Service provider employees shall be subject to substance abuse testing as a result of an AFI 91-204 investigation when an individual’s actions or inactions are suspected as factors in a mishap sequence. The CO/FC may identify the employees to be tested and the drugs and substances for which those employees must be tested. The service provider shall accomplish the specified testing using a certified (i.e., a certified lab that meets Department of Health and Human Services (DHHS)/ Substance Abuse and Mental Health Services Administration (SAMHSA) certification) medical substance abuse testing facility. Results of the test(s) shall be provided to the Government solely for the purpose of completing an investigation IAW AFI 91-204.

1.10.7. Not use the services of any person in the performance of this contract whose presence or action(s) endangers the health, life, safety, security, general well being or operational mission of the installation to include equipment and facilities and its population.

1.10.7.1. Not employ any person who is an employee of the Department of the Air Force (either military or civilian) unless such person has received waivers of any installation policies restricting employment or if such employment would be contrary to the policies contained in AFI 64-106.

1.10.7.2. Not employ any person who is a spouse or dependent child of a Department of the Air Force employee (either military or civilian) when such Air Force employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

1.10.7.3. Acknowledge that off-duty employment of active duty military personnel may interfere with the service provider’s ability to perform because such personnel are subject to changes in military duty hours, deployment, temporary duty travel and permanent change of station orders. The abrupt absence of these personnel shall not constitute an excuse for nonperformance under this contract.

1.10.7.4 The service provider’s personnel shall present a well-groomed appearance. Maintain a neat, clean cut, conservative appearance standard. See Appendix I for definition of acceptable grooming appearance.

1.10.8. Service provider personnel must appropriately introduce/identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. Service provider will wear the government provided contractor badge during meetings and personal conversations with Government personnel. Service provider will ensure that their personnel wear distinctive clothing (uniforms). Service provider personnel shall wear uniforms (shirts and pants/shorts) that clearly depict the company name and employee name. Service provider shall provide jackets/rain coats/cold weather gear (i.e. coveralls) that clearly depict the company name and employee’s name. All clothing worn by service provider personnel must conform to TO 00-25-172, AF directives, applicable technical data and OSHA Standards. Ensure clothing and jewelry worn by employees does not present a FOD hazard.

1.10.8.1. During periods of warm weather, the wear of sleeved T-shirts as outer garments is permitted; provided color is uniform with other company provided clothing. The abbreviated name of the company shall also be permitted on the back of the T-shirt, with letters in a symmetrical pattern and not exceeding two inches in height.

1.10.8.2. Personnel shall be in uniform NLT 7 calendar days following contract start date and NLT 14 calendar days for newly hired employees.

1.10.8.3. The service provider may provide a cap displaying the company logo only. The Air Force retains approval authority over the color of the cap. No other caps are authorized. Provider shall not wear hats or caps on the flight line. During periods of cold weather employees on the flightline are authorized to wear plain (no patches) black or dark blue watch caps (ski caps) as an option. If caps are worn on the flight line they must adhere to AF, OSHA, Wing, and commercial FOD prevention directives/standards.

1.10.8.4. Personnel shall not wear hats or caps in an intake danger zone as defined by…