PWS_ILMS__-_LRC_Langley_21_Jan_16.pdf

PERFORMANCE WORK STATEMENT (PWS)

Air Force Central Command (AFCENT)

Learning Resource Centers (LRC) Integrated Library Management System (ILMS)

24 November 15

1. PURPOSE

The purpose of AFCENT libraries is to support the AFCENT mission by providing educational and quality of life support materials, programs and services. Headquarters Air Mobility Command (HQ AMC) Directorate of Services AMC/A1Y funds the ILMS on behalf of Air Force Services Activity Libraries Division (AFPC/SVXL) for the AFCENT libraries.

2. SCOPE

2.1 The Government intends to award a commercial firm (SirsiDynix) fixed price contract for an Integrated Library System for six AFCENT LRCs (Al Dhafra, UAE; Al Jaber, Kuwait; Al Udeid, Qatar; Ali Al Salem, Kuwait; Bagram, Afghanistan; and site to be Determined) and one AFCENT admin site (Joint Base San Antonio Lackland, Texas). Full circulation information will be included with checkouts and past usage statistics. The environment will be in the application service provider (ASP) client/server software vendor hosted environment that includes 24-hour Internet accessibility (office, home, etc…) and 24/7/365 Tech Support. Must meet DoD and AF computer requirements to prevent compatibility issues and must work with DoD and AF for access through Firewalls.

2.2 Must include: Cataloging and Authority Control; Online Public Access Catalog (OPAC);

Interlibrary Loan; Circulation Control; Reports and Notices; Academic Reserves; Virtual Content Space Builder. ILMS must be compatible with current Air Force approved products (Evaluated Products List).

3. REQUIREMENT(S)/DESCRIPTION OF SERVICES

3.1 The contractor shall provide an established, current and proven ILMS to the six AFCENT LRCs in the Area of Responsibility (AOR) located at the following locations:

AFCENT LRCs Al Dhafra, United Arab Emirates (UAE) Al Jaber, Kuwait Al Udeid, Qatar Ali Al Salem, Kuwait Bagram, Afghanistan Site To Be Determined (TBD)

ADMINISTRATION SITE

Joint Base San Antonio Lackland, Texas

The ILMS must be accessible to authorized users from any computer with Internet access (office, home, etc.) on a 24-hour basis. The contractor will host application service provider (ASP) client/server software in a secure environment at their facility. This ASP service will be used throughout all of AFCENT. The ILMS will allow users to perform a single search of all of the library’s holdings (print, non-print and electronic resources) to include holdings of all AFCENT and Air Force libraries. The ILMS shall de-duplicate item records (held by the six AFCENT

LRCs) into one which will indicate on that record what libraries maintain a copy of the item with minimal errors requiring correction. The ILMS will list all the materials in the online catalog, as well as providing the full-text articles, cover art, and books available through databases and other electronic resources provided by AFCENT and the Air Force Library Information Systems programs. The ILMS will build content virtual spaces accessible to all system users, enabling users to obtain information within subject specific areas that represent content contextually and permit contextualized searches.

3.1 System Requirements:

3.1.1. The contractor will host application service provider (ASP) client/server software in a secure environment at their facility that meets library and computer industry standards (see standards listing in Para 6).

3.1.1.1. Unauthorized users shall not have access to the ILMS or any data in the ILMS. No instances of unauthorized access to the ILMS or its data.

3.1.1.2. The ILMS will have the security accreditation documentation needed for the DOD Information Technology Security Certification and Accreditation (DITSCAP).

3.1.1.3. They ILMS security will be determined through user profiles rather than security levels.

3.1.1.3.1. User profiles will accommodate groups of users as well as individual users.

3.1.1.3.2. User profiles will identify the library processes/actions an individual/group can access:

utilities, reports, lists, and over-ride actions.

3.1.1.4. The ILMS will have proxy server capability that prevents unauthorized access when connecting to/from the Internet.

3.1.1.5. The contractor shall be responsible for providing a secure network for accessing the system.

3.1.2. The ILMS shall provide access to an unlimited number of client PCs. Client PCs may be located in the library, at work, at home or wherever authorized users have Internet access. The ILMS shall be accessible 24 hours per day, 7 days per week, 52 weeks per year.

3.1.2.1. Contracting Officer Representative (COR) shall have administrative access to the ILMS for oversight and reporting purposes.

3.1.3. The ILMS shall provide single search capability through federated searching with Open URL link, as well as contextual searching and management technology, allowing users to access content from library materials, the Internet, World Wide Web, electronic databases and other electronic content/services. No instances of users having to search card catalog, electronic resources and the Internet separately to obtain all relevant information on a subject.

3.1.4. The ILMS shall provide the capability to create subject specific virtual spaces (portals) for specific interest groups and/or communities of practice. Ensure content virtual spaces are available to all system users at all times.

3.1.4.1. The subject specific virtual spaces will contain content management and user interfaces based upon state-of-the-art industry standards.

3.1.4.2. The subject specific virtual spaces will permit contextual searching with management technology that allows content access from any source (library materials, web content and other electronic content/services) from anywhere at any time.

3.1.5. The contractor shall be responsible for all administrative duties for the ILMS at its location.

3.1.6. The contractor shall perform all maintenance and upgrades of the AFCENT-wide ILMS at no additional cost to the government other than the annual license renewal/maintenance fee.

Provide library staff with 48 hours notice of pending upgrades and maintenance. Notification of upgrades and maintenance will be provided a minimum of 48 hours in advance.

3.1.7. The contractor shall provide customer support when problems are encountered at library locations. Wait times for support on problems encountered with ILMS shall not exceed four hours from initial notification by the library staff.

3.1.8. The contractor shall provide enhancements to the ILMS as they become available.

3.1.9. The contractor shall provide ILMS redundancies to protect data in the event of a system failure. No instance of loss of access to ILMS and its data.

3.1.10. Library staffs will be able to profile and modify system parameters based on library requirements without having to program changes; i.e. allowing ILMS customization without vendor involvement.

3.1.10.1. All required report capabilities in all needed formats will be available for library staff.

No instances of vendor involvement needed to create, run, or print reports.

3.1.11. The ILMS shall have the following report capabilities:

3.1.11.1 Reports that can be created through the selection of any element or combination of elements in the appropriate records.

3.1.11.2. Reports that can be directed to any workstation for display.

3.1.11.3. Reports that can be imported into word processing or spreadsheet applications.

3.1.11.4. Reports that can be printed on a variety of types and brands of printers.

3.1.11.5. Reports that can be output to an ASCII file.

3.1.11.6. Reports that can be directed to an e-mail address.

3.1.11.7. List-type reports that meet one or more of the specified criteria.

3.1.11.8. Statistical reports in “column and row” tables of statistical information, combining record counts by record type, and that may be divided by user type.

3.1.11.9. Notice reports, created by library customers and/or staff, that result in selective or inclusive listing of specified criteria. Includes the capability to print or send (via e-mail) reports.

3.1.11.10. Printed label reports.

3.1.11.11. Removal reports.

3.1.11.12 Housekeeping reports.

3.1.11.13. Statistical reports required for the Library Annual Report (LARP) per Air Force Instruction, 34-150, Paragraph 3.11. Statistics must be available for 1 Oct through 30 Sep each year.

3.1.12. The ILMS applications must be compatible with Windows operating system.

3.1.13. The ILMS will use a single Windows-based graphical client that spans all areas of library operations.

3.1.13.1. Access to the graphical client will be through encrypted passwords maintained on a database that is separate from the database for user records.

3.2. Training:

The contractor shall provide initial training to the staffs of the six AFCENT LRCs and COR for all software applications necessary for the operation of the ILMS within 30 days of installation.

Library staffs will have access to contractor online help screens for all ILMS modules, 24/7/365.

Follow-on and refresher training may be accomplished through a variety of methods to include, video or computer-based training.

3.3. Contractor Manpower Reporting.

3.3.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for AFCENT via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

http://www.ecmra.mil/

3.3.1.1. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA Help Desk.

3.3.1.2. *Reporting Period: Contractors are required to input data by 31 October of each year.

3.3.1.3. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

3.3.1.4. User Manuals: Data for Air Force service requirements must be input at the Air Force Contractor Manpower Reporting Application (CMRA) link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

4. SERVICES SUMMARY

Performance Objective PWS Paragraph Performance Threshold

Unauthorized users shall not have access to the ILMS or any data in the

ILMS.

3.1.1.1 No instance of unauthorized

access to the ILMS or its data.

The ILMS shall provide single search capability through federated searching with Open URL link, as well as contextual searching and management technology, allowing users to access content from library materials, the internet, World Wide Web, electronic databases and other electronic content/services.

3.1.3 No instance of users having to

search card catalog, electronic resources and the Internet separately to obtain all relevant information on a subject.

The ILMS shall provide the capability to create subject specific virtual spaces (portals) for specific interest groups and/or communities of practice.

3.1.4 Ensure content virtual spaces are

available to all system users at all times.

The contractor shall perform all maintenance and upgrades of the AFCENT-wide ILMS at no additional cost to the government other than the annual license renewal/maintenance fee. Provide library staff with 48 hours

3.1.6 Notification of upgrades and

maintenance will be provided a minimum of 48 hours in advance.

http://www.ecmra.mil/ notice of pending upgrades and maintenance.

Provide customer support when problems are encountered at library locations.

3.1.7 Wait times for support on

problems encountered with ILMS shall not exceed four hours from initial notification by the library staff.

The contractor shall provide ILMS redundancies to protect data in the event of a system failure.

3.1.9 No instance of loss of access to

ILMS and its data.

All required report capabilities in all needed formats will be available for library staff

3.1.10.1. No instances of vendor

involvement needed to create, run or print reports.

5. GENERAL INFORMATION

5.1. Period of Performance

5.1.1 The contract shall consist of one base year, four one-year option periods, and a possible six-month contract extension.

5.2. Place of Performance

5.2.1 Contractor work shall be performed at the contractor’s site. The Government shall not provide any space/facilities during performance of this contract.

5.3. AFCENT LRCs, Hours of Operation and Number of Staff Assigned

Library/Location/Staff Time Zone Hours of Operation Al Dhafra Air Base LRC

380 EFSS/LRC

APO AE 09853

4 Staff Members

UAE Standard Time

(UTC+04:00)

M-SA 0800-2200; SU 1000-2200

Al Jaber Air Base

332 AEW/EFSS-LRC

Unit 63302

APO AE 09319-0322

4 Staff Members

Arabia Standard Time

(UTC/GMT+03:00)

TBD

Al Udeid Air Base

379 EFSS/FSRL LRC

Unit 61209

APO AE 09309-1209

4 Staff Members

Asia/Qatar (UTC/GMT+03:00) M-TH 0800-2200; F 1000-2200;

SA 0900-2200; SU 0700-1900

5.4. Cumulative Total of Records

Estimate of Patron Records: 33,000 Estimate of Bibliographic Records: 210,500 Number of Online Databases: 10 (may vary)

5. SOFTWARE REQUIREMENTS

5.1. Cataloging and Authority Control; Online Public Access Catalog (OPAC); Interlibrary Loan; Circulation Control; Reports and Notices; Academic Reserves; Virtual Content Space Builder. ILMS must be compatible with current Air Force approved products (Evaluated Products List).

5. 2. The ILMS must support the following formats for bibliographic data:

Machine Readable Cataloging (MARC) 21; Universal MARC (USMARC); United States MARC and Dublin Core.

6. STANDARDS

The ILMS must comply with the following Library Industry Standards:

American National Standards Institute (ANSI); National Information Standards Organization (NISO); International Standards Organization (ISO); ANSI/NISO Z39.50, Version 3;

ANSI/NISO Z39.88; San Antonio Protocol (SAP1); San Antonio Protocol (SAP2); International Standards Organization (ISO) 10160/10161; Simple Internet Protocol (SIP)2; National

Ali Al Salem

386 EFSS/FSVS

Unit 61405

APO AE 09855

4 Staff Members

Arabia Standard Time

(UTC/GMT+03:00)

Open 24/7

Bagram Airfield

455 EFSS/SVS

APO AE 09352

4 Staff Members

Afghanistan Time

(UTC/GMT+04:30)

Open 24/7

LRC To Be Determined

(TBD)

4 Staff Members

TBD TBD

Joint Base San Antonio 3515 S. General McMullen Dr.

San Antonio TX 78226 3 Staff Members

Central M-TH 0600:00-16:30; F 06:00- 15:30; CLOSED Weekends and Holidays

Circulation Interchange Protocol (NCIP); Electronic data Interchange (EDI); Unicode;

Extensible Markup Language (XML)

7. QUALITY ASSURANCE

The Government will evaluate contractor’s performance for compliance with the requirements set forth in this PWS. The Government will monitor the contractor’s performance under this contract by performing checks as contained in the Quality Assurance Surveillance Plan (QASP) and the inspection of services clause(s) of this contract.

POC Listing: Provided after award