Attachment 1 - PWS - FA441725R0012.pdf

PERFORMANCE WORK STATEMENT

For

Mess Attendant Services

At

Hurlburt Field, FL

27 February 2025

Mess Attendant Services

CONTENTS

1.0 DESCRIPTION OF SERVICES 3

2.0 GOVERNMENT PROVIDED PROPERTY, EQUIPMENT, AND SERVICES 10

3.0 GENERAL INFORMATION 11

4.0 SERVICE SUMMARY 14

5.0 DELIVERABLES 15

6.0 APPENDICES 18

APPENDIX 1 – Definitions 19

APPENDIX 2 – Applicable Publications and Forms 21

APPENDIX 3 –Workload Estimates 24

APPENDIX 4 –Hours of Operation 25

APPENDIX 5 – Government Provided Facilities 26

APPENDIX 6 – Government Provided Equipment 28

1.0. Description of Services

1.1. Scope of Work. This contract is for mess attendant services and other support services for two appropriated funded (APF) food operations, comprised of one primary dining facility (DFAC) and one expanded grab & go kiosk, at Hurlburt Field, Florida. The operations are entirely managed by United States Air Force personnel assigned to the 1st Special Operations Force Support Squadron (1 SOFSS). Under the contract, Air Force personnel will retain all management responsibilities, functions, and oversight, as well as day-to-day decision-making authority, for both facilities’ operations. Air Force personnel perform the following management functions: establishing hours of operation, opening and closing the facilities, planning the meal selection, recordkeeping, budgeting, accounting, controlling cash and meal payments, verifying receipt of all funds, managing the storeroom, and controlling hazardous materials.

1.1.1. The Contractor shall, except as specified in this Performance Work Statement (PWS), provide all personnel, supervision, transportation, and any items and services necessary to perform mess attendant services in support of the APF food operation facilities at Hurlburt Field, Florida. The Contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract. Furthermore, the Contractor shall perform in accordance with commercial standards and comply with all applicable federal, state, and local laws, regulations, instructions, and directives identified in this PWS.

1.1.1.1. Contractor tasks across both facilities (unless otherwise noted) include serving and replenishing food and beverage items, preparing fruits and vegetables, preparing sandwiches and wraps, replenishing dining areas with condiments, performing cashier services, cleaning tableware, utensils and equipment, performing housekeeping and custodial services, maintaining and repairing equipment, and maintaining grounds. In special situations such as mobilization, surges, and deployments, the Contractor shall provide contingency cooks as directed by the Contracting Officer. During times of crisis, the Contractor shall continue to perform all required tasks to include cooking as directed by the Contracting Officer.

1.1.1.2. Flight Kitchen Meal Program. The flight kitchen meal program is an on-call meal program to support flightline operations. The flight kitchen meal program is managed by Air Force personnel. If the program is activated during the DFAC’s operational hours, the Contractor is responsible for cleaning and sanitizing equipment. If the program is activated outside of the DFAC’s operational hours, the Contractor will not be responsible for cleaning and sanitizing equipment. Regardless of when the flight kitchen meal program is activated, the Contractor is not responsible for preparing, cooking, and issuing flight meals.

1.1.1.3. The estimated workload quantities are listed in Appendix 3, Workload Estimates.

1.2. Program Overview.

1.2.1. Facilities. Hurlburt Field’s APF food service operation is comprised of one primary DFAC, the Riptide DFAC, and one expanded grab & go kiosk, the Reef-2-Go Kiosk. The Riptide

DFAC provides full meal services while meeting the nutritional needs of Department of Defense (DoD) personnel. The hours of operation for each facility are listed in Appendix 4.

1.2.1.1. The Riptide DFAC seats approximately 156 customers. The DFAC offers à la carte style food services, short order (grill) food services, a deli bar, and carry out food services to eligible customers.

1.2.1.2. The Reef-2-Go Kiosk seats approximately 36 customers. The Kiosk offers à la carte style hot food serving line, full-service salad bar, grab & go pre-made deli sandwiches and wraps, and prepared reheatable meals.

1.2.2. Customers. The primary customers at Hurlburt Field’s APF food service operations are Essential Station Messing (ESM) recipients. ESM customers are military personnel who are allotted rations in APF food operations at the expense of the Government. Secondary customers are DoD personnel in Temporary Duty (TDY) status with orders authorization to dine at the Government’s expense. Tertiary customers are all other DoD cardholders with access to the installation and the approval of the installation commander to dine at APF food service operations, in accordance with Department of the Air Force Manual (DAFMAN) 34-131, Appropriated Fund (APF) Food Service Program Management. Tertiary customers include retirees, dependents, civil service employees, and other guests.

1.3. Specific Tasks.

1.3.1. Food Preparation. The Contractor shall perform limited food preparation for each meal. The Contractor shall obtain required food items from the Government shift leader for the salad and deli bar. The Contractor shall prepare salad and deli bar food items as required by the Food Service Production Log (or similar computer-generated product) and/or Government shift leader. Receipt and preparation of salad and deli bar food items include, but are not limited to, vegetables, fruits, sandwich meats, and cheeses. The Contractor shall prepare sandwiches and wraps to order from the Riptide DFAC’s deli bar. Additionally, the contractors shall prepare the pre-made sandwiches and wraps for the Reef-2-Go Kiosk, utilizing the Air Force Automated Recipe Service. Preparation for the Kiosk’s sandwiches and wraps include, but are not limited to, storing sandwiches and wraps in appropriate containers and/or wrapping material (e.g.

cellophane, paper, etc.) as well as labeling said items per Air Force Manual (AFMAN) 48-147, Tri-Service Food Code, requirements.

1.3.2. Service of Food. The Contractor shall serve food in standard portions at both facilities, as listed on the Food Service Production Log (or similar computer-generated product) and the Air Force Automated Recipe Service, unless smaller portions are requested by the patron. The Contractor shall serve sandwiches and wraps prepared to order at the Riptide DFAC’s deli bar.

1.3.3. Guest Flow Rate. The Contractor shall provide sufficient personnel to ensure that patrons at the Riptide DFAC are served at a rate of 5 customers per minute on the main serving line, 3 customers per minute on the deli bar, and 3 customers per minute on the short order serving line. The Contractor shall provide sufficient personnel to ensure that patrons at the Reef- 2-Go Kiosk are served at a rate of 3 customers per minute at the hot food serving line.

1.3.4. Replenishment. At both APF food operations, the Contractor shall replenish, replace, and remove food serving containers. The Contractor shall move full serving containers (pans, trays, etc.) to the serving lines, remove partially used containers to the kitchen areas and give partially used containers to the Government shift leader. The Contractor shall perform standard cross panning procedures and ensure that no food items are transferred from one line container to another while on the serving line. The Contractor shall maintain proper temperature of food containers in the serving lines. The Contractor shall set up, replenish, and breakdown the salad bar. The Contractor shall set up, replenish, and break down display merchandisers. The Contractor shall not remove food from the serving line until 15 minutes after the end of the posted meal periods, allowing time for patrons to have additional servings. For Riptide DFAC only, the Contractor shall set up, replenish, and break down the ice cream and pastry bar.

1.3.5. Cleaning, Sanitation, and Custodial Services. The Contractor shall comply with all federal and Department of the Air Force (DAF) mandated sanitation requirements and in accordance with Department of the Air Force Instruction (DAFI) 48-116, Food Protection Program, AFMAN 48-147, and DAFMAN 34-131.

1.3.5.1. The Contractor shall ensure all food is prepared on surfaces that have been cleaned, rinsed, are odor free, and sanitized to prevent cross contamination. The Contractor shall not use sponges. The Contractor shall rinse reusable wiping cloths frequently in an approved sanitizing solution and use the cloths for no other purpose.

1.3.5.2. The Contractor shall clean, sanitize, and air-dry dishes, pots, pans and equipment in the kitchen as well as dining areas in accordance with AFMAN 48-147 and local policy as required by Military Public Health. The Contractor shall ensure tableware, kitchen utensils, and equipment are cleaned and sanitized in spray type, immersion, or other ware washing machines.

Minimum acceptable temperature of the freshwater sanitizing rinse shall be no less than 180 degrees Fahrenheit, in accordance with AFMAN 48-147.

1.3.5.2.1. The Contractor shall handle cleaned and sanitized equipment and utensils in a manner to protect them from contamination. The Contractor shall touch spoons, knives, and forks only by their handles without touching the inside surfaces or the surfaces that meet the user's mouth, in accordance with AFMAN 48-147. The Contractor shall use holders that present only the handles to customers for the storage of knives, forks, and spoons. The Contractor shall air-dry utensils before storage or store utensils in a self-draining position. The Contractor shall ensure cleaned and sanitized utensils and equipment are stored at least 6 inches above the floor in a clean, dry location and protected from contamination by splash, dust, and other debris. In addition, the Contractor shall invert glasses, cups, and dinnerware for storage purposes.

1.3.5.2.2. If manual cleaning and sanitizing of equipment and utensils are used, the Contractor shall ensure all equipment and utensils are completely immersed in sinks and sanitized in accordance with AFMAN 48-147. The Contractor shall ensure utensils are pre-soaked to remove food particles and are washed in the first sink compartment with a hot and clean detergent solution. The Contractor shall then rinse utensils in the second sink compartment. Lastly, the Contractor shall ensure to sanitize equipment or utensils in the third sink compartment by immersing them in clean water. If immersion in hot water is used for sanitizing in a manual operation, the Contractor shall maintain the minimum temperature of the water at 171 degrees Fahrenheit in accordance with AFMAN 48-147. If the Contractor uses an approved chemical sanitizing solution, the Contractor shall utilize the chemical sanitizing solution in accordance with AFMAN 48-147.

1.3.5.3. At the Riptide DFAC, customers will remove their trays from the tables to the designated bussing carts. Once bussing carts are filled, the Contractor shall remove bussing carts from the dining area and move them to the dishwashing room. The Contractor shall remove all china, tableware, silverware, glasses, etc. from the carts, then clean and sanitize them. The Contractor shall replenish the serving areas with clean and sanitized items. The Contractor shall remove the bussing carts, then clean and sanitize dirty bussing carts throughout operational hours.

1.3.5.4. The Contractor shall clean up areas that immediately affect customer service, to include appearance at both facilities.

1.3.5.4.1. At both APF food operations, the Contractor shall clean and sanitize dining room tables and chairs within 3 minutes of seats being vacated. The Contractor shall replenish dining table items (e.g. condiments, napkins, flyers, etc.) and ensure dining table items are available to all customers throughout the meal period.

1.3.5.4.2. Food Storage Units. At both APF food operations, the Contractor shall clean all food storage units in walk-in coolers and refrigerated containers to include preventing the build-up of dust and debris on fan covers.

1.3.5.4.3. Floors. At both APF food operations, per Air Force Manual (AFMAN) 48-147, Tri- Service Food Code, requirements. the Contractor shall clean all floors, floor mats and runners so that no visible dirt or dust remain. The Contractor shall also ensure there is no visible dirt behind doors, under furniture and equipment, or on table legs/booths. The Contractor shall not place chairs on tables at any time. When vacuuming, the Contractor shall ensure all visible litter, gum, soiled areas and spots are removed. When damp mopping, the Contractor shall ensure all dirt, food residue, marks, film, streaks, debris, and standing water from floors are removed. The Contractor shall clean welcome mats, and rubber safety mats so that no visible dirt, soils, and stains remain. Additionally, the Contractor shall shampoo the welcome mats so that they are free of all dirt, dust, food residue, debris, stains, and other residue. When cleaning concrete floors, the Contractor shall ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces, to include rear platforms, outside storage areas, and around entrances and exits. The Contractor shall pressure wash areas as needed.

1.3.5.4.4. Spot Cleaning. At both APF food operations, the Contractor shall spot clean floors to ensure food spills and debris are removed immediately and to promote a clean and safe working environment. The Contractor shall post “Caution” signs on wet floors.

1.3.5.4.5. Metal and Wood Polishing. At both APF food operations, the Contractor shall polish metal equipment and fixtures, wood fixtures, and metal or wood decorations daily resulting in surfaces that are uniformly bright in appearance and free of streaks, tarnish, and polish residue.

1.3.5.4.6. Walls and Doors. At both APF food operations, the Contractor shall clean walls and doors to include but not limited to, wainscots, doors, posts, partitions, baseboards, trim, jambs, and wall-mounted fixtures or items (e.g. TVs, wall art, etc.). The Contractor shall remove hand smudges, grease, and splashes on baseboards, doors, and trim. The Contractor shall scrub the walls in high moisture areas such as dish washing rooms and lavatories to ensure they are clean and free of visible dirt, dust, and mold. The Contractor shall ensure hard gloss wainscots or glazed tile surfaces are free of all dirt, mold, stains, streaks, lint, and splash marks.

1.3.5.4.7. Ducts, Louvers, and Vents. At both APF food operations, the Contractor shall clean ducts, louvers, and vents and remove all visible dust, dirt, and other foreign matter.

1.3.5.4.8. Glass. At both APF food operations, the Contractor shall clean glass surfaces such as light fixture covers, sneeze guards, glass on serving lines, and windows. The Contractor shall clean glass surfaces so that they are without dirt, dust, grease, spots, streaks, residue, and other matter. Additionally, the Contractor shall clean windows that are integral parts of the outer surfaces of the facilities. The Contractor shall remove all traces of film, dirt, smudges, water spots, and other foreign matter from frames, casings, sills, and glass. The Contractor shall also clean screens to remove all dirt, dust, and foreign matter.

1.3.5.4.9. Light Fixtures. At both APF food operations, the Contractor shall clean light fixtures.

The Contractor shall remove covers and damp wipe the covers as well as the inside and outside of the fixtures. The Contractor shall replace the covers after cleaning. The Contractor shall ensure that all light fixtures (to include fluorescent fixtures, tubes, and diffusers) are free of dust, bugs, dirt, dust, grease, stains, spots, streaks, residue, and other matter after cleaning.

Additionally, the Contractor shall replace all burned out light bulbs and fluorescent tubes inside and outside the assigned facilities within 24 hours of burning out. The Government will provide replacement light bulbs and fluorescent tubes. The Contractor shall turn-in burned out light bulbs and fluorescent tubes to the Hurlburt Field Hazardous Waste Storage Facility located at 623 Red Horse Rd, Bldg. 90523 in accordance with Hurlburt Field Hazardous Waste Management Plan;

see para 1.3.7. for further details regarding hazardous waste.

1.3.5.4.10. Lavatories. At the Riptide DFAC only, the Contractor shall clean lavatories after each meal and spot check lavatories hourly during meal periods to ensure tidiness and supplies are available. The Contractor shall clean all toilets, urinals, wash basins, slop sinks, and partitions with a germicidal detergent solution. The Contractor shall de-scale toilets and urinals after every meal period. The Contractor shall remove all deposits stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.3.5.5. OZZI. Customers will drop their reusable containers to the OZZI machine. Once the machine is filled with dirty containers, the Contractors will remove all dirty reusable containers from the OZZI machine after every meal period and take them to the dish room for cleaning.

The Contractors shall clean the dirty containers and replenish the serving lines with cleaned containers before every meal period.

1.3.6. Waste Management.

1.3.6.1. The Contractor shall comply with the base recycling program. The Contractor shall segregate reusable and recyclable waste materials by type of material. The Government will retain ownership of all reusable waste materials. The Contractor shall remove non-reusable waste materials (trash and garbage) from the facility by a Government-approved method (i.e.

designated recycle bins).

1.3.6.2. The Contractor shall comply with the hazardous materials (HAZMAT) requirements of Air Force Instruction (AFI) 32-7001, Environmental Management, AFMAN 32-7002, Environmental Compliance and Pollution Prevention, and Hurlburt Field Hazardous Waste Management Plan. The plan covers management procedures for all aspects of hazardous waste generation, storage, and disposal. Common waste streams from mess attendant services include spent lamps of all types and shapes, light ballast, batteries of all types, cleaning agents, paints, fuels, etc. The Contractor shall designate a point of contact (POC) for HAZMAT in writing to the Contracting Officer. The Contractor’s HAZMAT POC shall complete Government-provided HAZMAT training. The Contractor shall always have on file the Safety Data Sheets (SDS) for all HAZMAT brought on base, to include cleaning supplies. The Contractor shall provide to the base HAZMAT Program Manager a list of housekeeping supplies and materials to include common product name, manufacturer, unit of issue, and container size and quantity. The Contractor shall report product usage to the base HAZMAT Program Manager quarterly of each year, with final reporting to occur at the end of the contract. The Government will not make final payment until the Contractor submits proof of final HAZMAT usage reporting. The base HAZMAT Program Manager is the 1st Special Operations Civil Engineering Squadron (1 SOCES) at 850-884-4759.

1.3.7. Equipment Maintenance and Repair. At both APF food operations, the Contractor shall perform preventative maintenance in accordance with manufacturer’s instructions on all equipment to include but not limited to, cleaning, adjusting, oiling and greasing equipment, tightening nuts and bolts, and other maintenance as recommended by the manufacturer. The Contractor is responsible for the maintenance methods that are necessary to perform this service.

Additionally, the Contractor shall calibrate all scales and deep fat fryer thermostats.

1.3.8. Cashier Services. At both APF food operations, the Contractor shall perform cashier duties in accordance with DAFMAN 34-131 for each meal period, maintaining a minimum flow rate of 3 customers per minute.

1.3.8.1. The Contractor shall ensure only authorized individuals are served at the APF food operations. The Contractor shall check customers’ Common Access Card (CAC) to verify ESM entitlements or orders for TDY personnel. When in doubt, the Contractor shall refer to the Government shift leader to verify customer eligibility. Tertiary customers are all other DoD cardholders with access to the installation and the approval of the installation commander to dine at APF food service operations, in accordance with Department of the Air Force Manual (DAFMAN) 34-131, Appropriated Fund (APF) Food Service Program Management. Tertiary customers include retirees, dependents, civil service employees, and other guests.

1.3.8.2. For the Riptide DFAC, the Contractor shall provide two cashiers for all meal periods Monday through Friday and one cashier for all meal periods on weekends and holidays. During Unit Training Assembly (UTA) weekends, which typically occur one weekend per month, the Contractor shall provide two cashiers during the lunch period. For the Reef-2-Go Kiosk, the Contractor shall provide one cashier during open hours Monday through Sunday.

1.3.8.3. At both APF food operations, the Contractor shall operate the Point of Sale (POS) system provided by the Government. The Contractor shall maintain change funds in sufficient amounts to make change to cash-paying patrons. The Contractor shall turn-in funds daily and complete the DAF Form 1305, Receipt for Transfer of Cash and Vouchers. Additionally, the Contractor shall secure the funds and include supporting documentation for receipts, overages, and shortages with the daily turn-in of funds. The Contractor shall submit the DAF Form 1305, with supporting documentation, to the Food Service Accountant for deposit verification on the same workday funds are deposited. The Contractor shall deposit cash overages with cash receipts and reimburse the Government for cash shortages. During manual operations, the Contractor shall use the Government-proved DAF Form 79, Headcount Record, to record attendance at each meal period. The Contractor shall ensure positive control of the cash registers during meal periods.

1.3.9. The Contractor shall transport all prepared food for the Reef-2-Go Kiosk from the Riptide DFAC to the Reef-2-Go Kiosk in a covered, temperature-controlled government provided vehicle. Additionally, the Contractor shall transport all used and partially used serving line containers back to the Riptide DFAC for cleaning.

1.3.10. Special Functions. The Contractor shall decorate the Riptide DFAC with Government provided decorative materials for holidays and special occasions. Decorative areas include but are not limited to entryways, dining area, and serving line areas.

1.4. Contingency Workload for Contract Cooks. In special situations such as mobilization, surge requirements, and deployments, the Contracting Officer may direct the Contractor to provide cooks in addition to mess attendant personnel to supplement shortages in Air Force personnel. However, even under these special circumstances, Air Force personnel will still retain all management responsibilities and day-to-day decision-making authority for the overall operation of the dining facility. This service shall be provided at the hourly rate shown in CLIN X003 for contingency cooks and may include weekends and holidays. The Contracting Officer will notify the Contractor of the dates and duty hours Contingency Cooks will be required and

BRYANT, CHELSEA A CIV USAF AFSOC 1 SOCONS/PKC

Is the Government providing the decorations?

TODD, CHARLES L SMSgt USAF AFSOC 1 SOFSS/FSVF Yes, the Government provided decorations. Additionally, the Contractor was using previously purchased decorations.

will provide the Contractor a minimum of 14 calendar days of notice. The notice will include a specific number of contingency cooks and the expected duration of the requirement, which typically ranges from 3 to 194 days. The Contractor shall only perform the number of hours the Contracting Officer approves for contingency cook services. Additionally, the Contractor shall provide qualified personnel to prepare food in accordance with the Air Force Automated Recipe Service, Food Service Production Log (or similar computer-generated product), or Government shift leader instructions. Lastly, the Government may augment surge requirements beyond the capability of the Contractor when the Government perceives that mission accomplishment is endangered.

2.0. Government-Provided Property, Equipment, and Services. The Government will provide the facilities, equipment, materials, and services listed in the below paragraphs.

2.1. Facilities. The Government shall provide or make available the facilities described in Appendix 3. No alterations to the facilities will be made without written permission from the Contracting Officer.

2.2. Equipment. The Government will provide the equipment listed in Appendix 4. The Government will provide the equipment for use in performance of the contract and will remain accountable for the equipment. An inventory of Government-provided equipment shall be conducted no later than 14 calendar days after the start of the contract period and no later than 10 calendar days before the completion of each contract period (i.e. option periods). The Contractor and Contracting Officer Representative (COR) shall conduct a joint inventory of all Government-provided equipment. Items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

2.3. Materials. The Government shall provide materials such as china, glassware, cutlery, utensils, etc. These materials shall be inventoried no later than 7 working days after the start of the contract period and 30 days prior to the end of each contract period. The inventory will be conducted jointly between the Contractor and the COR. Additionally, a quarterly inventory will be conducted by both parties. The Government will replace materials that are lost due to fair wear and tear, up to 10% of the inventory. The Contractor shall replace, with like items, any loss over 10% of the inventory.

2.4. Subsistence. The Government provides all food.

2.5. Services. The Government will provide the following services in performance of the contract:

2.5.1. Removal of any equipment condemned or replaced from the food service facility receiving area.

2.5.2. Utilities for both facilities to include electrical power, water, sewage, gas, and steam.

2.5.3. Refrigeration units, which are maintained by 1 SOCES.

2.5.4. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

2.5.5. On-base mail distribution.

2.5.6. On-base telephone services for official use only.

2.5.7. Facility maintenance, repairs, and alterations to the building.

2.5.8. Refuse collection, collected Monday through Friday at Building 91007. Additionally, the Government will provide containers and collection of recyclable materials.

2.5.9. Security Forces and Fire Protection. Phone number: 850-884-6423.

2.5.10. Medical Services. In the event of medical emergency, the Contractor should call 850- 884-6412. On base ambulatory services are available Monday through Friday; Okaloosa County ambulatory services are available on weekends and holidays. Ambulatory services will transport Contractor personnel to local hospitals; the Contractor shall reimburse the respective ambulatory service.

3.0. General Information.

3.1. Contractor Personnel.

3.1.1. The Contractor shall provide an on-site contract manager who shall be responsible for the performance of the work at both APF food operations. The name of this person, as well as an alternate or alternates who shall act for the Contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate(s) shall be available during normal duty hours to meet at Hurlburt Field with government personnel to discuss any problems or issues. After normal duty hours, the contract manager or alternate(s) shall be available within 1 hour. The contract manager and alternate(s), as well as contract shift supervisors, must be able to read, write, speak, and understand English.

3.1.2. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that personnel are easily and quickly identifiable for reasons of safety and personal protection.

3.1.3. Uniforms. All uniforms must present a professional image and be consistent among contract employees to include design, pattern, manufacturer, and materials proposed to include pattern. Uniform shirts and pants shall be made of material that is non-fibrous shedding.

Contractor personnel shall wear clean, neat, pressed, and well-fitting uniforms at all times while on-duty. The uniform shall be tucked in at all times for sanitary purposes and to present a professional appearance. Contractor personnel shall not wear torn and dirty uniforms or uniforms with rips, missing buttons, etc. in either APF food operations. Contractor personnel shall wear no-slip shoes. Open-toe shoes, sandals, or heels shall not be worn. Contractor personnel shall comply with AFMAN 48-147 regarding wear of jewelry. Additionally, Contractor personnel shall remove their aprons before entering any bathrooms. The Contractor shall submit catalog data (including pictures, colors, etc.) proposing uniform shirts, pants, and shoes to the Contracting Officer for acceptance prior to start of performance. The Contracting Officer will approve the type, material, and colors of uniforms as well as the standards of dress for supervisors and cashiers before the contract start date. The Contractor shall ensure newly hired Contractor personnel wear the required uniforms prior to performing services.

3.1.4. Meals. Contractor personnel who work in either APF food operations under this contract may purchase food and beverages to be consumed in the facility while on duty. Meals can only be purchased when there is a cashier on duty. Contractor personnel purchasing food shall sign customer receipt tapes and the Contractor shall retain receipt tape as proof of payment for their meals. The Contractor shall not count meals purchased by employees as meals served for contract payment purposes.

3.1.5. Training. The Contractor shall provide necessary training to Contractor personnel to meet the requirement of this contract. Records of all training shall be maintained on-site and available for Government review. In accordance with AFMAN 48-147, Contractor personnel shall complete food handlers training from the Military Public Health or designee. The Contractor shall provide initial food handler training within the first 30 days of employment as well as an annual refresher training to all Contractor personnel. The initial and refresher training must be a minimum of 4 hours in duration. Additionally, Contractor personnel shall attend a 2-hour fire prevention training provided by the Government. The contract manager shall schedule this training with the Fire Department annually.

3.1.6. Security Requirements. Contractor personnel shall abide by all applicable security regulations at Hurlburt Field. The Contractor shall furnish a current Contractor Employee Roster and submit it via Contracting Officer to the installation’s Pass and Registration Office. The roster shall be updated within 10 duty days of changes. The Contractor shall obtain personal identification passes for all employees and vehicle passes for all Contractor and personal vehicles requiring entry onto the installation. Additionally, the Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the end of each work shift, all Government facilities, equipment, and materials shall be secured in accordance with AFI 31- 101, Integrated Defense (AFSOC Supplement). Lastly, the Contractor shall ensure positive control of cash and will count funds only in a secure area.

3.2. Contractor Provided Items and Services. Except for those items or services listed in paragraph 2, Government-Provided Property, Equipment, and Services, the Contractor shall provide all other items and services necessary to perform this contract to include but not limited to those listed in Table 1. The Contractor shall include all supply items that should be factored into the monthly supply cost (i.e. CLINs X006) and each purchase require approval from the COR or designee. The Contractor-provided products must meet or exceed commercial standards.

The Contractor shall maximize use of bio-based products that are designated by the United States Department of Agriculture (USDA) in accordance with Federal Acquisition Regulation (FAR) 52.223-2, Affirmative Procurement of Biobased Products Under Service and Construction Contracts.

Table 1. Contractor Provided Items and Services (not all inclusive) 9” Paper Plates 9” Paper Plates, 3-compartment 9” Plastic Tray, 1-compartment

3-compartment hinge container (i.e. TG3)

Plastic Utensils PVC Film Wrap, various sizes

Styrofoam Cups, 12 oz Styrofoam Plate, 6” Souffle Cup, 4 oz Food container, 8 oz Food Container, 12 oz (i.e. 12

Dart) Green Scouring Pads

Drink Lids (i.e. 12SJ20) Dispenser Napkins Trashliners, various sizes Mop, cotton, with wringer Disposable Aprons Chef’s Caps, short Aluminum Foil, various sizes Toilet Paper Gloves, vinyl and latex, various sizes First Aid Kit Dining Packets Hamburger Wraps Hot Dog Wraps Flight Boxes Copier paper Labels Misc. Office Supplies Solid Power Solid Silver Power Pantastic Dust Mask Rubber Gloves Straw Brooms and Push

Brooms Sanitizer (i.e. sentry solid quat)

Paper Towel Thermal Register Tape Test Strip, chlorine #950027 Toothpick Cello Plastic Bag, self-seal, various sizes All Purpose Cleaner (i.e.

Oasis 133, 146, and 115XP)

Hardwater Cleaner (i.e. Lime- A-Way)

Liquid Sanitizer (i.e. Eco- San)

De-Greaser (i.e. Greasecutter Plus)

Surface Cleaner (i.e. Juniper Splash, PineSol, etc.)

Hand Soap Spray Bottles

Steel Wool Wet Floor Caution Signs Light Bulbs Batteries Tablecloths Dispenser Rolls Refill

3.3. Reporting Contract Labor Hours. The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. Inputs may be reported anytime during the http://www.ecmra.mil/

FY however, all data shall be reported no later than October 31 of each calendar year, beginning with the start of the contract.

4.0. Services Summary. The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each objective and are critical to mission success. Procedures set forth in FAR 52.212-4, Contract Terms and Conditions – Commercial Products and Commercial Services, will be used to remedy all deficiencies.

Table 2. Services Summary

Service Summary Performance Objective

Reference Paragraph Satisfactory Performance

Threshold 1 Serve food according to recipe cards, Production Log, and the Preface to the World Wide Menu

1.3.2. 95% of menu items served per meal period

2 Cook food according to Air Force Automated Recipe Service, Production Log, or Government shift leader (Note:

only applicable when option CLIN X003 is executed)

1.4. 95% of menu items cooked per meal period

3 Clean and sanitize according to federal, DAF, and Military Public Health regulation

1.3.5. 100% of the time

4 Meet required guest flow rates

1.3.3., 1.3.9. 90% of guests served per meal

5 Reconcile cash drawer with POS reports and turn cash in on time

1.3.9.3. 100% of the time

6 Maintain the interior and exterior of both APF food operations

1.3.5., 1.3.6. No more than 2 deficiencies per month

7 Maintain equipment according to manufacturer guidelines and notify Government of

1.3.8. 90% of the time malfunctioning equipment

8 Food Handlers on initial hire and annual refresher training according to AFMAN 48-147

3.1.5. 100% of the time

9 Provide self-inspection upon request and provide monthly Quality Status Report

5.2.1. 100% of the time

5.0. Deliverables. The Contractor shall submit the following deliverables in accordance with the timelines in the below table. All deliverables must meet professional standards and meet the requirements set forth in contract documentation. The Contractor shall submit all deliverables in electronic soft copy format and all deliverables must be compatible with Air Force standard desktop applications.

Table 3. Deliverables

Title Reference Paragraph

Date of Submission

Submit To Number of Copies

Mission-Essential Contractor Services Plan

5.1. 14 Days after Contract Award

Contracting Officer

1 each

Quality Control Plan 5.2. Post Award Conference

Contracting Officer

1 each

Transition Plan 5.3. Within 30 Days of Contract Award

Contracting Officer

1 each

Strike Plan 5.4. Post Award Conference

Contracting Officer

1 each

DAF Form 1305 1.3.9.3. End of Each Day

Food Service Accountant

1 each

Quality Status Report 5.2.1. Within 5 days after the Month Surveilled

Contract Officer Representative

1 each

5.1. Mission Essential Contractor Services. The Government has identified all or a portion of the contractor services performed in this PWS as essential Contractor services in support of mission essential functions, as referenced in Defense Federal Acquisition Regulation Supplement (DFARS) 252.237-7023, Continuation of Essential Contractor Services, and therefore the Contractor shall be prepared to continue to provide mission essential services during periods of crisis.

BRYANT, CHELSEA A CIV USAF AFSOC 1 SOCONS/PKC

We need to define the specific mission essential functions for this contract. We can’t justify the whole contract being classified as mission essential as if there is a disaster, we aren’t worried about them decorating for the holidays. It is also another area that is adding cost to the contract. We only want to pay for the risk of functions that are truly mission essential.

During times of crisis, the Contractor shall continue to perform all required tasks to include cooking as directed by the Contracting Officer. In addition, specific mission essential functions during crisis include Food Preparation, KP duties, cleaning, and cashier operation based off crisis and mission needs.

5.1.1 The Government has determined that Food Preparation, Food Service, Cleaning, Cashier Duties and Cooking are considered Mission Essential Contractor Services. The Contractor shall provide a Mission Essential Contractor Services Plan that clearly describes how it will continue to perform the mission essential services listed in DFARS 252.237-7023 to the Contracting Officer for approval. The plan must include provision made for the acquisition of essential personnel and resources for continuity of operations for up to 30 days or until normal operations can be resumed. Once approved, the plan shall be incorporated into the contract. The Contractor shall activate the plan only during periods of crisis as authorized by the Contracting Officer. The Contractor shall segregate all costs incurred in continuing performance of essential services in a crisis situation and shall notify the Contracting Officer of an increase or decrease in costs within 90 days after continued performance has been directed by the Contracting Officer (or within an additional period that the Contracting Officer approves in writing). An equitable adjustment shall be negotiated in accordance with DFARS 252.237-7023. The Government reserves the right in such crisis situations to use Federal employees, military personnel, or contract support from other Contractors or to enter into new contracts for essential Contractor services in accordance with DFARS 252.237-7023.

5.2. Quality Control. Quality control is the Contractor’s responsibility. The Contractor shall develop and maintain a quality control program to ensure mess attendant and other support services are performed in accordance with commonly accepted commercial practices and this PWS. The Contractor shall develop and implement a Quality Control Plan that contains procedures to identify, prevent, and ensure non-recurrence of defective services. The plan shall contain procedures addressing each Services Summary item identified in Table 2. The plan shall also contain procedures for keeping the contract manager and corporate office aware of issues affecting quality. The plan shall define responsibilities, authorities, and organizational freedom for the Contractor personnel conducting quality control functions to identify and evaluate quality problems as well as proposing solutions to said problems. The plan will be submitted for acceptance at the Post Award Conference; any changes shall be submitted to the Contracting Officer prior to implementation. The Contractor shall maintain records of all Contractor quality control audits and inspections. The records shall indicate the nature and number of observations, the number and type of deficiencies, and the nature of the corrective action taken.

5.2.1. Quality Status Reports (QSR). The Contractor shall provide monthly QSR reports to the Contracting Officer and the COR no later than 5 business days after the month surveilled.

Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance, status of required trainings, preventative maintenance service tracker, and current status of all issues yet to be resolved shall be included. Additionally, QSRs must include metrics that verify whether the performance standards in the Services Summary, Table 2, have been met.

5.2.2. Quality Assurance. The Government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will periodically inspect by validating actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine if the performance meets the standards contained in this PWS.

This validation record then becomes the official Air Force record of the Contractor’s performance. When a performance threshold has not been accomplished, the COR will initiate and provide the Contracting Officer a deficiency report for issuance to the Contractor. The Contractor shall provide a response within 3 calendar days of receipt.

5.3. Transition Plan. The Contractor shall provide a Transition Plan that details how the Contractor intends to manage, staff, schedule (with key milestones), equip, and complete all required tasks within 30 days of contract award and be able to perform in accordance with this PWS on the first day of the performance period without degradation in service from the previous contract. The plan shall include the number and labor category of personnel, equipment, and supplies to be used in performance of the contract.

5.4. Strike Plan. The Contractor shall establish a Strike Plan, which mitigates as much as possible, the impact of any labor disputes. The plan shall be submitted to the Contracting Officer for acceptance at the Post Award Conference. The plan shall include procedures for obtaining non-union and/or contract labor which include phase-in requirements for ramp up of alternate manpower, non-standard work schedule requirements, and lines of authority between the service provider and non-union and/or contract laborer. Additionally, the plan must identify which Service Summary items listed in Table 2 that the Contractor will not be able to provide during the strike and justification for the non-performance. The plan must also indicate procedures for collecting identification badges and base vehicle stickers from striking employees within 12 hours of the strike as well as what efforts the Contractor will taken to ensure the protection of Government property. Lastly, the plan must direct the Contractor to notify the Contracting Officer immediately in writing upon learning of a labor strike affecting contract performance.

Notifications must include a list of names of the striking employees within 8 hours of the strike as well as daily status updates.

5.5. Quarterly Progress Meetings. The Contracting Officer, Functional Commander, COR, other government personnel as appropriate, and the Contractor shall meet quarterly to discuss the Contractor’s performance. Discussion items may include opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance, and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The contractor shall provide meeting minutes to the Contracting Officer no later than 5 business days following meeting.

6.0. Appendices.

BRYANT, CHELSEA A CIV USAF AFSOC 1 SOCONS/PKC

Please concur with this change.

Concur

APPENDIX 1

DEFINITIONS

A La Carte System (ALACS). Item pricing of all menu items. Under ALACS, the cash patron pays for each item selected; the Subsistence-in-Kind (SIK) patron receives all items selected without charge.

Basic Allowance for Subsistence (BAS). A cash allowance paid to military personnel in place of subsistence.

Contracting Officer Representative (COR). Government appointed and trained person responsible for surveillance of the Contractor.

Director of Military Public Health (MPH). The installation medical authority who defines and monitors sanitation standards and procedures for food service activities. Representatives of the MPH inspect sanitary conditions and apply ratings based upon their professional qualitative judgment.

Equipment. Items used to store, prepare, cook, transport, and serve food. Equipment also includes items used in cleaning and sanitizing, as well as those used to transport and store supplies.

Essential Station Messing (ESM). Food furnished to enlisted personnel at government expense, instead of a monetary allowance.

Food Handlers. Food service personnel who work where unsealed food or drink is handled, processed, prepared, or served, and who touch food or food contact surfaces in any way.

Excluded are food service managers, cashiers, and delivery persons who do not handle unwrapped food or touch food contact surfaces.

Food Service Manager (FSM). An officer, noncommissioned officer, or civilian responsible to the base Chief of Services for matters relating to food service. Advises the Contracting Officer on matters relating to the contract.

Meal. A meal served at a dining facility is any total sale made over 20 cents at breakfast, and over 40 cents at all other meals, before the Operating Charge is applied. A sale of less than the specified minimum sales to a cash or essential station messing (ESM) patron shall not count as a meal served.

Minor Maintenance. Includes, but is not limited to, the cleaning, adjusting, tightening of knobs, screws, nuts, bolts, etc., as required to keep food service equipment in operation and performing other user maintenance recommended by the manufacturer.

Point of Sales System. A term used to identify the cash collection system used in the dining facility.

Preventive Maintenance. Includes, but is not limited to, the tasks necessary to prevent the premature failure of equipment and includes routine checks of all equipment, lubricating, greasing and oiling equipment parts/components on a regular basis, and the maintenance of equipment logs.

Subsistence. Food items, including beverages and condiments.

Subsistence-in-Kind (SIK). Food furnished to enlisted personnel at government expense, instead of a monetary allowance.

APPENDIX 2

APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this Performance Work Statement (PWS) are listed below.

The government has coded publications as mandatory (M) or advisory (A). The Contractor shall follow those publications coded as mandatory to the extent specified in the PWS (that is, the specific procedure in a paragraph, section, chapter or volume). The Contractor shall be guided by those coded as advisory to the extent necessary to meet the requirements in this PWS. At the start of the contract, the government will provide all publications and forms listed. The government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The Contractor shall keep all issued publications up to date. The Contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price.