Customer Support Solicitation Questions and Answers.pdf
PDF 251 KB Posted
- Attached to
- Customer Support Services - Military Personnel Flight Federal contract opportunity
- Solicitation number
- FA441720Q0015
About this file
This document contains questions and answers regarding a solicitation for customer support services at a military personnel flight. The solicitation seeks a contractor to provide five Real-time Personnel Identification System terminals, with one full-time employee stationed at each terminal. The contractor must provide two site security managers per location, who may also serve as verifying officials with access to the relevant systems. The incumbent contract is held by Southern Crescent Personnel under contract number FA441719FA038. It is the responsibility of offerors to obtain necessary security clearances and replace personnel as needed, including if quarantines arise. The solicitation seeks non-personnel services in support of customer support at the specified location.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| CorrectionstoPreviousQuestionsnAnswers30Jul20.pdf | ||
| Solicitation Amendment FA441720Q00150001 SF 30.pdf | ||
| Attachment 7 Evaluations.pdf | ||
| Attachment 6 Customer Support Instructions to Offerors.pdf | ||
| Solicitation - FA441720Q0015.pdf | ||
| FA41720Q0015 Attachment 1 PWS.pdf | ||
| FA441720Q0015 Attachment 2 Wage Determination 2015-4531 revision 13 dated 1 May 2020.pdf | ||
| FA441720Q0015 Attachment 3 DD Form 254 1 SOFSS Customer Support 20200427.pdf | ||
| FA441720Q0015 Attachment 6 Customer Support -1 and -2 19Jun.pdf | ||
| FA441720Q0015 Attachment 4 Financial Institution Reference Sheet.pdf | ||
| FA441720Q0015 Attachment 5 Past Performance Information.pdf |
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Text version
1. Q 1.4. Customer Service states “The contractor shall provide Defense Enrollment Eligibility
Reporting System (DEERS) for five (5) Real-time Personnel Identification System (RAPIDS) terminals”. Is a terminal the same as a standard workstation that seats 1 (FTE) contractor?
A Yes
2. Q How many (FTE) contractor positions are at each terminal?
A 1 employee
3. Q. Please provide the estimated (FTE) contractor or number of manned positions for (5) terminals?
A. The hours identified is the estimated work hours, the offeror is responsible for the selection of the labor category and determining payroll as well as health and welfare
4. Q. Is a Verifying Official (VO) the standard name of the (FTE) contractors that will perform the majority of the work on this contract or is a VO another managerial level position?
A. Verifying Official is a level of access to the system.
1.5.1. Site Security Manager (SSM) states “The contractor shall provide two site security managers for each RAPIDS site”.
5. Q. Is a “site” the same as a “terminal”?
A. No a site is not the same as a terminal. Hurlburt Field is one site. The Site Security Manager is a level of access to the system.
6. Q. Are Site Security Managers separate from VO’s?
A. The Site Security Manager can also be a Verifying Official; each is a level of access to the system.
7. Q. Can Site Security Managers also perform duties of a VO?
A. Yes
8. Q. Is there an incumbent? What is the current contract #?
A. There are five incumbents. Southern Crescent Personnel Contract Number FA441719FA038.
9. Q. Would your office be willing to sponsor our application for a Facility Clearance so that we might be able to compete for this solicitation
A. The Government will not sponsor the Security Clearance .
10. Q. If a position is vacant, what is the process for acquiring a secret clearance if a candidate has not been assigned one or has an inactive clearance?
A. It is the responsibility of the contractor to hire personnel with an active security and maintain a secret security clearance for the duration of the contract with no lapse.
11. Q. What regulations were put in place for the Covid-19 emergencies? If personnel are required to go into quarantine, what is the process? How does this affect the contract/contractors?
A. The company is responsible for managing Human Resource issues. If the quarantine is
Government imposed, then the contractor is paid as normal. If the employee is sick, the contractor will manage.
12. Q. Is the Contractor required to hold a Facility Clearance at the time of award?
A. Each contract employee is required to have an active Security Clearance.
File details come from the government source that posted it. Updated .