Attachment_1_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

Servicing: JBSA Randolph, Seguin Air Field, JBSA Canyon Lake Recreation Area

Date: 30 January 2015

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Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Delivery Summary 14

3.0 Government Furnished Facilities, Property and Services 16

4.0 General Information 18

5.0 Publications 24

6.0 Appendices 24

Appendix A, AETC Custodial Standards 26

Appendix B, Cleaning Level and Approximate Square Footages 32

Appendix C, Floor Plans and Maps 39

Appendix D, Required Reports/Forms 39

Appendix E, List of Definitions and Abbreviations 40

Appendix F, Employee Statement Form 42

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PERFORMANCE WORK STATEMENT (PWS)

FOR CUSTODIAL SERVICES

1.0. DESCRIPTION OF SERVICES. The contractor shall provide non-personal service to include all management, tools, equipment, supplies, and labor necessary to ensure that custodial services are performed at JBSA Randolph, Seguin Air Field, and JBSA Canyon Lake Recreational Area in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Delivery Summary (SDS). Cleaning frequencies are established in Appendix A, Headquarters (HQ) Air Education Training Command (AETC) Custodial Standards. Facility cleaning levels and approximate square footages are established in Appendix B, Approximate Square Footages and Cleaning Level. Facility drawings illustrating areas requiring custodial services are established in Appendix C, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with (IAW) all applicable laws, regulations, HQ Air Force (HAF), HQ AETC standards, instructions, and commercial practices.

1.1. Facility Cleaning Services:

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.).

Maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Accomplish cleaning using the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, machine scrub, etc.) and with cleaning solutions for the specific floor type. After cleaning, ensure floor surfaces, including grout, have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film and standing water. Clean baseboards, corners, and wall/floor edges. Move chairs, trash receptacles, and other easily moveable items in order to maintain floors underneath these items, and return them to their original and proper position after cleaning. Any spill shall be removed by approved methods or other commercially accepted practices as soon as noticed or reported. Notify the Contracting Officer’s Representative (COR) when floor type does not match building data information.

1.1.2. Carpeted Floors. Maintain carpets free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Remove any spots and/or spills utilizing the carpet manufacturer’s approved methods or other commercially accepted practices as part of the regular day-to-day cleaning service. All tears, burns, and raveling shall be brought to the attention of the facility manager as soon as noticed. Clean all area and throw rugs. Clean baseboards, corners, and wall/floor edges. Move chairs, trash receptacles, and other easily moveable items in order to vacuum floors underneath these items, and return them to their original and proper position after cleaning.

1.1.3. Stairways/Elevators/Handicap Lifts. Clean all floor surfaces IAW paragraph 1.1.1 or 1.1.2, as appropriate. Maintain stair guards, handrails, wall caps and baseboards free of grease and grime.

Remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, maintaining a clean, uniform appearance.

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1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats.

Maintain mats free of all visible lint, litter, debris, soil and other foreign matter. Remove soil and moisture from underneath mats, and return them to their proper position.

1.1.5. Trash Collection/Removal:

1.1.5.1. Trash Collection/Removal – Centralized Locations (one central location in facility).

RESERVED

1.1.5.2. Trash Collection/Removal - Non-Centralized Locations (various locations in facility).

Empty all waste baskets and other trash containers within the area and return to their initial location.

Provide and replace soiled, worn or torn plastic trash can liners. Pickup any trash that may fall onto the facility or grounds during the removal of such collected trash. Maintain trash receptacles free of foreign matter and odors. Deposit trash in exterior trash collection points.

1.2. Restrooms/Locker Rooms Cleaning Services:

1.2.1. Clean and Disinfect. Clean and disinfect all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, doors, walls, stalls, stall doors, entry doors (including handle, kick/push plates, ventilation grates, metal guards), walls, and other such surfaces utilizing a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Ensure showers, toilets, and urinals are free of spots, water spots, scale buildup, soap scum, mold/mildew, odors, and any other deposits. Ensure mirrors are free of streaks or other removable matter. Ensure partitions and stall doors are free of smudges and stains. Clean vents that are within 72 inches of the floor. Ensure restroom sinks, countertops, and fixtures are free of water and scale deposits, soil, streaks, and other removable matter. Ensure walls/grout are free of all film spots, and detergent buildup. Occupied restrooms shall not alleviate the contractor from providing the required service. Post appropriate signage alerting occupants that the restroom is “closed for cleaning.” Do not close all facility restrooms simultaneously unless the facility contains only one restroom.

1.2.2. Restroom Floor Care. Maintain all floor surfaces (IAW) paragraph 1.1.1 by effective routine cleaning. Move or tilt all moveable items to sweep and damp mop underneath. Maintain grout on the wall and floor tiles free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. Ensure restrooms are sufficiently stocked at all times to avoid potential shortage of supplies to include toilet tissue, paper towels, and anti-bacterial hand soap.

Requirement includes installed paper towel dispensers in facility break rooms. Store supplies in designated areas. If supplies run out prior to the next service date, refill within two business hours of notification at no additional cost to the Government. NOTE: The two hour notification does not excuse the contractor from sufficiently stocking supplies on the days service is provided and/or keeping supplies stored in the facilities’ designated areas.

1.2.3.1. Sanitary Toilet Seat Covers. Stock sanitary toilet seat covers in buildings that have dispensers when other supplies are replenished.

1.2.4. Drinking Fountains. Clean all facility drinking fountains (typically located in the vicinity of the restrooms). Clean and disinfect all porcelain and polished metal surfaces, including the orifices

RND Custodial Services PWS Page 4 of 42 and drains, as well as exterior surfaces of fountains. Maintain drinking fountains free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. Empty all trash containers in restrooms and locker rooms (to include sanitary disposal receptacles in stalls), dispose of trash, and return containers to their original locations. Provide and replace soiled, worn or torn plastic trash can liners. Maintain trash receptacles free of foreign matter and odors.

1.2.6. Maintain Waterless Urinals. Provide and maintain the required chemicals and replace eco-traps for the Waterless brand urinals.

1.3. Periodic Cleaning Services: Services performed on a monthly, quarterly, semi-annual, annual basis. Periodic cleaning services will only be performed for Level 4 Special Requirements.

(Exceptions: Air Field Control Towers, RSU and Level 2 Basic when an unscheduled service request is initiated).

1.3.1. Periodic Hard Floor Maintenance. Clean, scrub, seal, buff, polish, wax, and strip floors as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings.

After periodic maintenance, ensure floor surfaces to include grout has a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film and standing water. Move chairs, trash receptacles, and other easily moveable items in order to clean floors underneath these items, and return them to their original and proper position after the floor surface has dried. Buffing for Level 4 facilities shall be performed as part of the facility cleaning requirement.

1.3.2. Periodic Carpet Restorative Cleaning. Deep clean carpets in order to remove embedded soil from carpet fibers. Employ an effective technique and/or method to address soil suspension, soil extraction and drying. Ensure after deep cleaning, the carpeted area shows an improvement in visible appearance. Contractor shall advise COR if carpet is worn beyond the point of restoration.

Remove all cleaning solutions from baseboards, furniture, trash receptacles, chairs, and other similar items. Move chairs, trash receptacles, and other removable items to clean carpets underneath, and return them to their original location after the carpet has dried.

1.3.3. Periodic Cleaning of Windows. Provide window-cleaning services (1X per Month) for airfield control towers and runway structure units/runway control structure (RSU/RCS). Wash and Dry the interior and exterior of windows. Remove all foreign matter from frames, casing, and sills.

Ensure windows are clear and free of dirt, film, smudges, streaks, paint drips, water, and other foreign matter. Utilize cleaning methods and solutions that do not scratch, discolor, or damage the glass or window finish. Remove, clean, and replace screens back to their original location. Ensure screens are free of dirt and debris. Notify the facility manager when a screen needs replacement.

Replace screens damaged by the contractor within 3 working days at the contractor’s expense.

Ensure work area is clean upon completion, leaving no debris or cleaning supplies. Coordinate all work on the airfield with Base Operations before work is performed. Obtain a government furnished radio from Base Operations prior to proceeding on the airfield to maintain radio contact with the Control Tower during the performance of services on the airfield. Return the radio to Base Operations upon completion of services each day. Contractor assumes responsibility for all damages to loss of radio incurred while in contractor’s possession.

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1.3.4. Raised Computer Floor. RESERVED

1.4. Special Cleaning Requirements:

1.4.1. Child Development Center(s) (CDC) and Youth Center(s): Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised. Maintain designated CDC(s) and Youth Center(s) facilities IAW AFI 34-248 Child Development Centers, paragraphs 5.4.4., 10.4, 11.3 and AFI 34-249 Youth Programs, paragraphs 2.2.6 – 2.2.6.2, 4.2, 4.3, summarized below, and in Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. CDC(s) are open Monday – Friday 6:00 a.m. – 6:00 p.m. Floor cleaning in facilities 734, 1072, 584 and 585 shall be performed after 6:00 p.m. to maintain the highest quality of cleanliness. The contractor shall clean up after spills and provide spot cleaning as needed. Tables and chairs used for eating and surrounding floors shall be cleaned after each meal and snack. All remaining tables and chairs shall be cleaned at least twice daily during a 24 hour period. Trash shall be removed and waste liners replaced twice daily during a 24 hour period. Drinking fountains shall be sanitized and cleaned twice daily during a 24 hour period. Floors shall be mopped and carpet vacuumed twice daily during a 24 hour period. Restroom toilets and sinks shall be disinfected and cleaned at least three times per day during a 24 hour period. Floors shall be spray buffed every other week. Floors shall be maintained by stripping and waxing or machine scrubbing Quarterly. Light fixtures shall be cleaned at least twice per year, low dusted once per week and high dusted once per month. All cleaning requirements shall be performed either before or after CDC(s) operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily, at least one cleaning shall be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. Contractors shall sign in and out at the front desk upon entry and exit, and use only the main entrance to enter and leave the building.

1.4.2. Special Clearance Requirements: Child Development Center(s) and Youth Center(s).

1.4.2.1 Criminal History Background Checks: In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services”, a criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the CDC(s) and/or Youth Center(s). The Force Support Squadron (FSS) Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DoDI 1402.5, E.6.1.3) (AFI 34-248, Paragraph 5.2.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DoDI 1402.5, E.6.1.2) (AFI 34-248, Paragraph 5.3.1).

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not

RND Custodial Services PWS Page 6 of 42 completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-248, Paragraphs 5.3.1/5.3.2).

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-248, Paragraph 5.3.2).

e. All contract workers shall sign the Employee Statement Form (Appendix F) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, Paragraph 5.3.3).

1.4.2.2 Criminal Background History Check Procedures. Potential contractor employees shall report to the Force Support Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the Security Forces Squadron located in building 399 on JBSA Randolph. The Security Monitor shall initiate an IRC for each contractor employee.

The IRC must be completed before the contractor employee is authorized to work in the Child Development and/or Youth Center(s). The Security Monitor shall also initiate an NAC, which encompasses an SCHR check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on CDCs or Youth Center with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application.

This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoD 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC(s) or Youth Center(s).

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d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3. Required Training. All contract employees working at the CDC(s) and/or Youth Center(s) shall be required to attend an annual training (government provided) on child abuse prevention, identification and reporting IAW AFI 34-248, Paragraph 5.4.4. The training shall be required once a year and will be conducted during Government’s normal duty hours by a Government certified trainer. The contractor shall be responsible for providing the training to any new employees hired during the course of the year after the annual has been provided by the Government.

1.4.4. Immunizations. All contractor employees assigned to the CDC(s) and/or Youth Center(s) shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI-48-110, “Immunizations and Chemoprophylaxis for the Prevention of Infectious Diseases” prior to an employee being allowed to work. The contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations shall be incurred at the contractor’s expense.

Mumps Measles Tuberculosis Skin Test Rubella Tetanus Annual Influenza Shot Diphtheria Polio Hepatitis B Varicella

1.4.4.1. Required Documentation. Provide a summary listing of all employees proposed to work in CDC(s) and/or Youth Center(s) with the employees’ name, position, date background checks were initiated and completed, date child abuse prevention training was completed (IAW PWS Paragraph 1.4.3), certification that immunization requirements have been met and employee statement for assignment to work in the CDC(s) and/or Youth Center(s) within 10 days of contract award to the COR. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraphs 1.4.2 through 1.4.4 prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract. Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC(s) and/or Youth Center(s). The summary listing shall be current and up to date at all times. Submit a negative test report for each employee from the Health Department or their doctor to the CDC Director prior to employee(s) starting work.

1.4.5. Cleaning Requirements for Child Development Center.

1.4.5.1. Disinfecting, Cleaning and Sanitizing Solutions. Store all cleaning solutions (except bleach water solution) in their original, labeled containers. Bleach water shall be stored in a non-brand name container clearly labeled “BLEACH WATER”. The contractor shall use the same type of container for bleach solution throughout the facility. Cleaning solutions shall be kept out of children’s reach at all times.

1.4.5.1.1. Cleaning Solution: Use soap and water to clean visibly soiled areas.

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1.4.5.1.2. Disinfecting Solution: Use a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily

- Quaternary ammonium compound mix at 400 ppm or as directed, confirm with test papers

- Pine oils (must be at least 70% pine oil) follow manufacturer’s directions

- Commercial disinfectants follow manufacturer’s instructions

1.4.5.1.3. Sanitizing Solution: Use a limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective

- Quaternary ammonium compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturers instructions and allow time to work

1.4.5.2. Cleaning Products Approval. Provide a list of all cleaning products to be used in CDC(s) and Youth Center(s) to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. Cleaning products containing warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted.

All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3. Cleaning Equipment/Materials. Ensure trash, mops, brooms, and cleaning buckets are inaccessible to children.

1.4.5.4. Clean/Sanitize Tables, Chairs, and Highchairs. Clean tables, chairs, and highchairs used for eating after each meal and sanitize daily. Sanitize all other remaining tables and chairs as specified in Appendix A.

1.4.5.5. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

Clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6. Sweeping/Mopping Non-Carpeted Floors. Sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls after each meal/snack.

1.4.5.7. Other Non-Carpeted Floors. Sweep, mop with hot water, and sanitize with bleach water solution daily all other floors (not including restrooms).

1.4.5.8. Clean/Sanitize Children’s Toilets and Fixtures. Clean with hot water and detergent, and then sanitize with bleach water solution at least twice daily (after lunch and in the evening, after

RND Custodial Services PWS Page 9 of 42 hours) toilets, sinks and adjacent walls (up to height of four feet) in rooms for children over three years old and once per day in rooms for children under three years old.

1.4.5.9. Sweep/Mop Children’s Bathroom Floors. Sweep and mop the children’s bathroom floors, twice a day for children over three years old and once daily for children under three years old, first with hot water and detergent and then sanitized with bleach water solution. Return all furnishings that were moved for cleaning, back to their original location and position after the floor is dry.

1.4.5.10. Non-carpeted floor maintenance. Spray buff all non-carpeted floors once a month.

Buffing is included in the square footage and monthly pricing for facility cleaning and restroom cleaning (CLINs X008 and X009 for Youth Center, CLINs X012 and X013 for CDCs). Strip and wax these floors on a semi-annual basis, after operating hours. Remove all movable furniture prior to stripping and waxing, and replace when wax is dry. Stripping/waxing shall be invoiced against X009 for Youth Center and X013 for CDCs.

1.4.5.11. Vacuum. Maintain all carpeted areas free of visible soil. Vacuum these areas at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Clean soiled areas as necessary.

1.4.5.12. Carpet Maintenance. Steam clean all carpet IAW the standards as listed in Appendix A., after operating hours, to ensure carpets are completely dry when children are present. Remove all movable furniture prior to cleaning carpets, and replace when carpets are dry. Carpet cleaning shall be invoiced against X010 for Youth Centers and X014 for the CDCs – Rooms for Under 3 yrs. of Age and X015 for the CDCs – All Other Areas Except Rooms Under 3 yrs. of Age.

1.4.5.13. Empty Trash Cans and Diaper Pails. Empty trash cans once daily and diaper pails twice daily. Provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean/Sanitize Trash Container and Diaper Pail. Disinfect trash containers and diaper pails daily, first with hot water and detergent and then sanitized with a bleach water solution.

1.4.5.15. Stock Restroom/Facility Supplies. Ensure restrooms and facility supplies are sufficiently stocked at all times to avoid potential shortage, to included toilet tissue, paper towels, and hand soap.

Store supplies in designated areas. If supplies run out prior to the next service date, refill supplies within two hours of notification at no additional cost to the Government. NOTE: The two (2) hour notification does not negate the contractor from sufficiently stocking supplies on the days service is provided and/or keeping supplies stored in the facilities designated areas.

1.4.5.16. Dusting. Ensure low (surfaces within 6 feet of the floor) and high (surfaces above 6 feet up to 10 feet) surfaces are free of dust, lint, cobwebs, and litter. Surfaces include items such as tables, partitions, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows/Interior Glass. Ensure all windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter. This shall be provided under the regular monthly cleaning CLIN (not considered periodic).

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1.4.5.18 Clean Drinking Fountains. Clean all drinking fountains with sanitizing solution. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale and other obvious soil.

1.4.5.19. Clean Door Knobs. Clean door knobs with sanitizing solution daily.

1.4.6 Special Requirements (Level 4 Cleaning). Accomplish all cleaning tasks IAW PWS 1.1, 1.2,

1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center(s), School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Delivery Summary (SDS). Minimum cleaning frequencies are established in Appendix A, AETC Custodial Standards.

1.4.7. Child Development Center(s) (CDC) and Youth Center(s) Hours of Operation. 7:00 a.m.

through 5:00 pm. All cleaning requirements shall be performed either before or after operational duty hours except for any requirement performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, at least one cleaning shall be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.8. CDC Hours of Operation Other Than Normal. There will be mission situations that require the contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. The Facility Manager or Supervisor shall notify the COR at least one week prior to a scheduled exercise requesting service for hours of operation other than normal.

1.5. Special Cleaning Requirements:

1.5.1. Special Custodial Requirements for Building 900. (Shall be cleaned under Basic Service Level 2 cleaning standards) The Air Force requires custodial personnel to provide services during the hours of operation 7:00 a.m. to 4:00 p.m. Night time cleaning shall be provided only in the command areas as indicated on the maps as described in appendix A. Special cleaning of the building or portions thereof will be necessary when required by the CO or the COR. The contractor shall clean these areas at any time the state of cleanliness is not satisfactory, as determined by the CO or COR. The second floor of building 900 shall be cleaned at Level 2 standards. The red quarry tile located outside building 900 (front and back entrance) shall be swept and damp mopped whereby all surfaces shall have a clean, uniform appearance. This service shall be done at 7 a.m., Monday through Friday. Damp mopping shall not be required when the temperature is near (35 degrees) or below freezing.

1.5.2. Special Custodial Requirements for Building 499. RESERVED

1.5.3. Parks and Ball Field Restrooms. Buildings 1180, 1185, 1015, 1026, 389 and 931 will be cleaned year round. Outside trash receptacles shall be picked-up at Heritage Park twice a week.

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1.5.4. Special Requirements for Building 999 (Base Gym) (Shall be cleaned under Level 4 cleaning standards). Day Shift - The contractor shall provide custodial personnel during the day shift, Monday through Sunday, which shall be from 8:30 a.m. - 5:30 p.m. There must be at least one female and one male to cover the restroom/locker room areas in building 999. It shall be the contractor’s responsibility to ensure all tasks required are performed to provide a high state of cleanliness during the day shift. Night Shift – The gyms will be closed Monday through Friday from 11:00 p.m. – 5:00 a.m. and Saturday and Sunday, 7:00 p.m. – 5:00 a.m. It is the contractor’s responsibility to ensure that the entire gym is serviced and kept in a high state of cleanliness prior to opening up for the following day. The Health and Wellness Center section of building 999 shall be cleaned under Level 2 Basic Services.

1.5.5. Special Requirement for 12th OG Bldg. 28 and 55 and Seguin RSU. The contactor shall clean these tower windows inside and outside once a month.

1.5.6. Special Requirements for JBSA Canyon Lake Recreation Area. These restrooms shall be serviced year round at Basic Service (Level 2) to include the entry gate admin building restroom on the Sunnyside section of JBSA Canyon Lake Recreation Area. On the Hancock side of JBSA Canyon Lake Recreation Area the laundry and exercise rooms shall be cleaned at Basic Service (Level 2) year round. The contractor employees must sign in and out at the rental office located on the Hancock side when performing these services. During HOLIDAYS the contractor shall supply restrooms and pick-up trash only in all restrooms located at JBSA Canyon Lake Recreation Areas.

1.5.7. Special Requirements for Building 216 Vet. Contractor shall service this building 5 times a week, Monday through Friday. Administrative areas and the restroom shall be disinfected.

1.5.8. Special Requirements for Building 100. The contractor shall service outside area (red brick flag pole area) in addition, the front and sides of quarry tile steps of building shall be serviced (Square footage accounted for in Appendix B). These areas fall under Basic Service (Level 2). The lights around the flag pole shall be cleaned once per week (120 sq ft).

1.5.9. Special Requirements for Buildings Cleaned at Night. The contractor shall clean buildings at night IAW Appendix B. These buildings are identified in Appendix B with the square footages.

1.6. Contractor Provided Equipment and Supplies:

1.6.1. Contractor-Furnished Equipment/Vehicles. Provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. Performance of cleaning, minor repair and other normal maintenance requirements of equipment on site is permitted. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site.

Prominently display and maintain company name on both sides of vehicle to present a neat, professional appearance. Use contractor vehicles solely for the intended purpose of performing services in this PWS.

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1.6.1.1. Equipment Condition. All equipment used in performance of this contract shall carry an Underwriters Laboratory (U/L) listing and be maintained in good operable condition.

Equipment found to be unsafe and/or unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.6.1.2. Equipment Quantities. Provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure does not alleviate the contractor from performing any requirement contained in this contract.

1.6.2 Contractor Furnished Restroom/Facility Supplies.

- Plastic Trash Can Liners/Bags: Suitable for the type and size of trash receptacle

- Toilet Tissue: Two-ply

- Paper Towels: Bi-Fold, Tri-Fold, or roll dispenser type

- Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push /pump liquid anti-bacterial soap when installed dispensers are absent or non-operational

- Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials

- Bag: Sanitary Disposal Bags

- Sanitary Toilet Seat Covers

1.7. Miscellaneous Requirements:

- Turn off unnecessary lights

- Report fire and safety hazards/conditions to the COR immediately

- Report items in need of repair to the COR as soon as possible upon discovery but no later than 24 hours after discovery

- Turn in lost and found articles to the COR

- Notify COR when unauthorized or suspicious persons are seen on premises

- When entering any facility or area after it has been secured, enter through one door and lock the door behind them. Secure facilities or areas at all times, including the period when work is being performed. Upon completing work in a facility or area, ensure all doors and windows that were secured upon arrival are closed and secured upon departure

- Display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury for any personnel that are present

1.8. Perform Temporary Facility Cleaning. Perform custodial services to facilities on a temporary basis as requested in writing by the CO (e-mail is sufficient). This is to allow for the temporary, month-by-month cleaning of facilities due to installation exercise, natural disasters or real world situations. Temporary cleaning shall be performed for a period not to exceed 30 days, unless authorized by the CO. Perform cleaning IAW standards described in paragraphs 1.1 – 1.4.6 and

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Appendix A. Frequency shall be based on the mission of each organization and pricing shall be in conjunction with the negotiated prices for Levels of Service 1-4.

1.9. Special Requirements for Renovations of Building. This requirement is for buildings or part of a building that are being renovated. When an occupant needs to move because of renovation the service they received will also move with them.

1.10. Unscheduled Requirements. Unscheduled services may be required. Allowable reasons include, but are not limited to, unexpected accidents or occurrences which create health or safety issues, inconveniences, or disruption of work which justify supplemental non-scheduled service.

The CO will advise the contractor of the buildings and specific work required to meet immediate need. Upon notification of an unscheduled requirement, the contract manager will respond within one (1) hour to meet with the CO or COR to initiate services. Work should not be requested for more services than needed to integrate with regular schedule services. The Contractor shall provide an estimate of work needed and a proposed work schedule to the COR, and the CO. Unscheduled services shall be approved by the CO prior to starting work. When the requirement for this service is established, the contractor shall provide to the COR, and CO the name and phone number of a team lead who will be responsible for accomplishing the service. The contractor shall proceed when provided notice to proceed from the CO, or COR citing CO approval. The square foot price will be in accordance with Level 2 line items for corresponding services.

2.0. SERVICE DELIVERY SUMMARY (SDS): The contract service requirements are summarized (see Table 1 – SDS) in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SDS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Contract terms and conditions will be used to remedy all deficiencies.

During the initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems.

Table 1 - Service Delivery Summary

Performance Objective PWS Para Performance Threshold

Remedy

1. Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1.

inclusive

No more than 5 valid defects per month

Re-performance within 2 hours of notification

2. Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

f. Waterless Urinal

1.2.

inclusive

No more than 5 valid defects per month

Re-performance within 2 hours of notification

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Performance Objective PWS Para Performance Threshold

Remedy

3. Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Window Cleaning

d. Temporary Facility

1.3.

inclusive

No more than 1 valid defect per month

Re-performance within 1 day of notification or a mutually acceptable timeframe to the COR, customer and Contractor

4. Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center(s)

d. School Age Program

1.4, No more than 2 valid defects per month

Re-performance within 2 hours of notification

5. Quality Control Inspection procedures are followed and documented IAW Contractor’s Quality Control Plan (incorporated into contract after award)

2.1. No more than 1 valid

defect per month

Contractor shall provide a written Corrective Action Report

6. Unscheduled Requirements

1.10.

No more than 1 valid defect per month

Re-performance within 2 hours of notification

All customer complaints must be validated by the COR. Invalid complaints are not counted against contractor performance.

NOTE: Valid Defect - A service that does not meet the requirements of the PWS, which may be found during a government inspection or reported on a valid customer complaint form or a combination of the two for each category.

2.1. Quality Control: The contractor shall develop and maintain a quality control program to ensure custodial services are performed IAW commonly accepted commercial practices and services identified in this PWS. Develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. The QC shall develop a daily QC inspection report and e-mail this to the COR. As a minimum the contractor shall develop quality control procedures addressing the areas identified in Table 1.

2.1.1. Quality Control Plan (QCP): The QCP shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. Any changes after initial QCP submission shall require resubmission to the CO.

2.2. Quality Assurance: The COR shall inspect and evaluate the contractor’s performance to ensure services are IAW requirements set forth in this contract. The COR will use a locally developed inspection report to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. The COR shall be responsible for initially receiving, validating and recording customer complaints. When the Contractor performance has not been acceptable, the COR will notify the Contractor’s Quality Control. The service shall be re-performed by the Contractor and re-inspected by the COR. The contractor QCI shall sign the inspection report, annotate corrective action and return to the COR within 24 hours. When a

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Performance Threshold has not been met the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3. Performance Assessment.

2.3.1. Periodic Inspections. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS) IAW PWS paragraph 4.18. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS shall be used as the basis for the COR to scheduled inspections. Any unsatisfactory inspection (defect) result shall be recorded on a locally developed inspection report, and the contractor shall re-perform the service within two hours of notification IAW Table 1. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the contractor.

Validated customer complaints shall be re-performed IAW Table 1. Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the CO. Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4. Periodic Progress Meetings. The CO, COR, other Government personnel as appropriate, and the contractor shall meet periodically to discuss the contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be prepared by the Contract Administrator, signed by the CO with appropriate coordination, distributed to the Functional Commander, COR and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the CO within 2 calendar days of receipt identifying areas of non-concurrence for resolution.

3.0. GOVERNMENT FURNISHED FACILITIES, PROPERTY AND SERVICES

3.1. Government Furnished Facilities. The Government will provide office and storage space in building 891 and storage space in building 1051 which are both located on JBSA Randolph. The Government reserves the right to re-locate the contractor if necessary. No alterations to the office space shall be made without the specific written permission from the Functional Commander and the

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CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld.

The contractor shall return the office space to the Government in the same condition as received, fair wear and tear and approved modifications.

3.1.1. Janitorial Closets. Janitorial closets will be available in some facilities for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets. Closets shall be free of clutter and debris. Cleaning supplies and tools shall be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use shall be locked if locks are available. The Government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment: The Government shall be responsible for furnishing all trash containers for individual use, common areas and for the centralized locations at each facility.

3.3. Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work IAW this contract.

3.3.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Government Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance phone, and internet service, if desired, shall be at the contractor’s expense.

3.5. Security, Fire and Medical Services. The Government will provide police and fire protection.

In the event of a medical emergency, base ambulance service (if available) can be used for transporting an injured employee to a local hospital on a cost reimbursable basis.

3.6. Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS.

The contractor shall adhere to all base level recycling programs.

3.7. Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

3.8. Government Furnished Training (GFT) on Airfield Procedures. The contractor shall attend Government provided airfield training. Time spent attending the training shall be at the contractor’s expense. Training will consist of Airfield training. This is required for all contract employees performing services on the airfield. In addition, all individuals operating vehicles on the airfield require Airfield training.

4.0. GENERAL INFORMATION.

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4.1.