Atch_02_Custodial_Services_-_PWS.pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT

(PWS)

FOR

Sheppard Air Force Base (SAFB), TX Frederick Auxiliary Airfield, OK

Original Draft: 15 March 2018 Outside Reviews Incorporated: 4 April 2018

Sent to CONS: 11 April 2018 REVISED DATE: 3 August 2018

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

1.1.2 Carpeted Floors

1.1.3 Stairways/Elevators/Handicap Lifts

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Trash Collection/Removal (Centralized Locations)

1.1.6 Drinking Fountains

1.1.7 Classrooms

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Reserved

1.2.5 Restroom Trash Removal

1.2.6 Occupied Restrooms

1.2.7 Building 2320 Restrooms

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.3.4 Periodic Window Cleaning

1.3.5 Scheduling of Periodic Cleaning Services

1.4 Special Cleaning Requirements

1.4.1 Child Development Center (CDC)

1.4.2 Special Clearance Requirements; Child Development Center and Youth Activity Center

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.7 Special Requirements (And Category 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor-Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Trash Liners and Restroom Supplies

1.5.3 Miscellaneous Requirements

2. SERVICE SUMMARY (SS)

2.1 Quality Control

2.2 Quality Control Plan (QCP)

2.3 Quality Assurance

2.4 Performance Assessment

2.4.1 Validations

2.4.2 Customer Complaint

2.4.3 Performance Threshold

2.4.4 Multi-Functional Meetings (MFT)

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities

3.1.1 Facility Self-Assessment Checklist Requirement

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.3.1 Utility Conservation

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4. General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Child Development Center (CDC), Hours of Operation

4.2 Federal Holidays

4.2.1 Family Days

4.3 Base Closures

4.4 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.4.1 Base Exercises

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. 26

4.6 Cleaning and Restroom Supplies

4.6.1 Hazardous Material Identification

4.7 HAZMART

4.7.1 Spill Response

4.8 Hazardous Material/ Waste Management

4.9 Hazardous Material Handling

4.10 Training

4.11 Traffic Laws

4.12 Weapons, Firearms, and Ammunition

4.13 For Official Use Only (FOUO)

4.14 Reporting Requirements

4.15 Physical Security

4.16 Contract Manager

4.17 Personnel

4.18 Key Control

4.19 Schedules

4.19.1 Schedule Changes

4.19.2 Timeframes

4.19.3 Special Requirements Schedules

4.20 Contract Modifications

4.20.1 Reserved

4.20.2 Reserved

4.20.3 Reserved

4.20.4 Reserved

4.20.5 Facility Changes

4.20.6 Work Load Modifications

4.21 Contracting Officer (CO) and Contracting Officer Representative (COR)

4.22 Safety Requirements and Reports

4.23 Information Protection

4.23.1 Contractor Notification Responsibilities

4.23.2 Homeland Security Presidential Directive 12 (HSPD 12) Driven Investigations

4.23.3 Listing of Employees

4.23.4 Unescorted Entry to Restricted Areas

4.23.5 Freedom of Information Act Program (FOIA) and For Official Use Only (FOUO)

4.23.6 Additional Security Requirements

4.24 Physical Security

4.24.1 Contractor Access Requirements

4.24.2 Pass and Identification Items

4.24.3 Reporting Requirements

4.24.4 Physical Security

4.24.5 Entry Procedures to Controlled/Restricted Areas

4.24.6 Key Control

4.25 Anti-Terrorism

4.26 Contractor Reporting Of labor Hours

4.26.1 Labor Hours Collection Site

4.26.2 Reporting Schedule

5. APPENDICES

5.1 APPENDIX A - Air Force Common Levels of Service Standards

5.2 APPENDIX B - Estimated Square Footages and Cleaning Level

5.3 APPENDIX C - Floor Plans (Example Only) {all provided upon award}

5.4 APPENDIX D - Required Reports/Forms

5.5 APPENDIX E – DD Form 2981 – Basic Criminal History and Statement of Admission

5.6 APPENDIX F – Window Cleaning List

5.7 APPENDIX G - Runway Control Structures (RCS) – Frederick Auxiliary Airfield

5.8 APPENDIX H – Environmental Requirements

5.9 APPENDIX I – Stage 1, Checklist Facility Self-Assessment

6. BID SCHEDULE

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, supplies and labor necessary to ensure that custodial and window cleaning services are performed at Sheppard Air Force Base (SAFB), located in Wichita Falls, Texas and 2 buildings (Bldgs) located at Frederick Auxiliary Airfield in Frederick, Oklahoma, approximately 45 minutes from SAFB, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish trash liners, toilet paper, paper towels, and hand soap as identified in Appendices A, Air Force Common Output Level Standards (AFCOLS) and B, Estimated Square Footages and Cleaning Category in order to meet the requirements of this Performance Work Statement (PWS) and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A. Facility cleaning levels and estimated square footages are established in Appendix B. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

The Contractor shall provide costs based on AFCOLS Level 3. The contactor shall perform services and invoice the Government according to the AFCOLS Level 3. Periodic floor maintenance will be issued by work order for Category 1, Prestige and Category 2, Basic and the Contractor will only invoice for square footage that has been completed and accepted.

Refer to paragraph 1.3 for more information regarding work order issuance.

1.1 FACILITY CLEANING SERVICES

Floor types are subject to change without notice. Services shall be rendered regardless of floor types. Contractor shall notify the contracting officer’s representative (COR) when floor types do not match Bldg data information. Change in floor type only will not generate a modification, but will be tracked and included in the next modification.

For all floor types the following shall be followed: Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning and prior to departure. Contractor is not required to unplug anything to gain access to floor area.

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD,

CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, and machine scrub etc.) and with cleaning solutions for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The Contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration able to reach deep into carpet. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed at no additional cost. All tears, burns, and raveling shall be brought to the attention of the facility manager or COR. Area and throw rugs shall also receive this service.

1.1.3 STAIRWAYS/ELEVATORS/HANDICAP LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate.

Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches in height measured from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location prior to departure.

1.1.5 TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS)

Government personnel shall place trash in designated facility centralized locations. Each facility may have multiple centralized locations and locations are subject to change. The Contractor will coordinate with each facility manager regarding where the central trash location(s) exist; facility manager will determine location(s). Breakrooms are considered an additional centralized location. If there is no container at the centralized location the Government personnel shall place trash in tied up plastic bags at the central location(s) and the Contractor will dispose.

1.1.5.1 TRASH CONTAINER LINERS

The Contractor is responsible for providing and replacing trash liners at centralized pick-up location(s). In addition, the Contractor is responsible for providing individual desk sized trash liners in a supply location(s) designated by facility manager. The Contractor is not required to replace liners in containers from individual desks. The individual trash liner supply location shall be easily accessible to all occupants and place in a common location. If the facility has multiple floors, there must be at least one supply location per floor. However, there may be more than one supply location per floor.

1.1.5.2 TRASH DISPOSAL LOCATION

All trash collected will be discarded in the dumpster assigned and nearest to the bldg in which the trash was generated.

1.1.5.3 EXTERIOR TRASH COLLECTION

All trash containers adjacent to exterior entrance doors shall be emptied and returned to their original location. Trash receptacles shall be left clean, free of foreign matter, and free of odors upon service. Collection from exterior containers will be limited to and only at public use/customer-oriented facilities. These facilities currently include the library/the Commons (Bldg 312), the community activity center (Bldg 430), Fitness Centers (Bldgs 384 and 540), Personnel and Finance (Bldg 402), and the auditorium (Bldg 840). Facilities may be added or removed at no additional cost to the Government.

1.1.6 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains when basic cleaning is performed. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.7 CLASSROOMS

Facilities with classrooms that have been identified as Category3 (refer to Appendix B, Cat 3 – Academics totals) shall only receive routine scheduled periodic cleaning services (shampooing, spray buffing, and stripping and waxing) at the frequencies outlined in Appendix A.

Classrooms with the Category3E shall receive full basic facility cleaning plus routine scheduled periodic cleaning services.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces up to 6 feet from the floor, including sinks, countertops, mirrors, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits.

Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, dust, and stain free. Vents (within 72 inches from the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

Locker rooms and showers are located in other facilities and are not exclusive to fitness centers.

1.2.2 RESTROOM FLOOR CARE

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 and 1.1.2. by an effective routine cleaning. Machine scrubbing is the preferred method for periodic cleaning of restroom ceramic tile and concrete floor types. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including trash bags, toilet tissue, paper towels, and hand soap do not run out and all dispensers are filled to capacity without promoting waste at time of service. Extra/back up supplies of trash bags, toilet tissue, paper towels and hand soap shall be stored in designated locations and at least one location per multi-floor facilities. Each facility may have multiple designated locations and locations are subject to change. The Contractor will need to coordinate with each facility and it shall be a team effort with the Contractor and facility manager to determine most appropriate location(s). Occupants shall have access to supplies and dispenser locking devices in order to restock restroom dispensers in between Contractor’s scheduled restroom services. Supplies shall be stored in designated areas. If extra/back up supplies run out prior to the next service date, the Contractor shall provide extra supplies within two hours of notification.

1.2.4 RESERVED

1.2.5 RESTROOM TRASH REMOVAL

All trash containers to include feminine product disposal containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.2.6 OCCUPIED RESTROOMS

Contractor shall ensure service is rendered at every scheduled restroom service prior to leaving the facility. Occupied restrooms shall not be cause for no service. Contractor shall post appropriate signage alerting occupants that the restrooms is “Closed for Cleaning” when applicable. However, it is not always possible to completely close down a restroom due to the facility’s usage. In facilities with multiple restrooms, at no time shall all restrooms be closed for cleaning at the same time. At no time shall opposite gender enter restroom while occupied (i.e. a male employee shall not clean a female restroom/locker room while occupied.)

1.2.7 BUILDING 2320 RESTROOMS

The Contractor shall perform all restroom tasks twice daily Monday through Friday for Bldg 2320, 80th Flying Training Wing. Refer to Appendix B, Bldg 2320 which is itemized in Category 3E, RR (restrooms).

1.3 PERIODIC CLEANING SERVICES

The Contractor shall schedule and perform routine periodic services in Category 3, Academics, and Category 4, Special Requirements cleaning at the frequency listed in Appendix A. Periodic cleaning services for Category 1, Prestige, and Category 2, Basic, areas will be issued by written work order. Work orders will be sequentially numbered for ease in tracking. Work orders will be issued by the COR and will indicate Bldg number, area identification number(s) (AID#), square footage, date issued, requested floor maintenance (shampooing, strip/wax or machine scrub), start and completion dates, and any other pertinent information. Work order issued for periodic floor maintenance shall be started and completed within 30 days of issuance unless otherwise agreed upon date. The Contractor shall be required to notify the COR via e-mail when floor maintenance will start and also upon completion for routine and work orders.

The Contractor will invoice for completed floor maintenance work orders under appropriate contract line item (CLIN) in conjunction with the monthly invoice.

For all floor types the following will apply: All wax and cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved and returned to their original locations after the floor has dried.

1.3.1 PERIODIC HARD FLOOR MAINTENANCE

Hard floors shall be cleaned, scrubbed, sealed, polished, spray buffed, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance.

1.3.3 DUSTING

(For Category 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.3.4 PERIODIC WINDOW CLEANING

The Contractor shall provide window cleaning services to SAFB and Frederick Auxiliary Airfield for those facilities designated in Appendix F, Window Cleaning List, and shall be paid under CLIN, Window Cleaning. In addition, window washing is required for Category 4 at the frequency listed and shall be included in the bid price for Category 4 services. The services shall include complete cleanup of the work area, leaving no debris or cleaning supplies. The Contractor shall perform the services in accordance with all safety guidelines.

1.3.4.1 INTERIOR AND EXTERIOR WINDOWS

Contractor shall wash and dry interior and exterior window sides. All foreign matter shall be removed and cleaned from frames, casing, and sills. Windows shall be clear and free of dirt, film, smudges, streaks, paint drips, water, and other foreign matter. Cleaning methods and solutions used shall not scratch, discolor or damage the glass or window finish. The interior and exterior shall be cleaned on the same day. Contractor shall raise blinds or shades to clean windows and return to original position prior to departure.

1.3.4.2 COORDINATION

All window cleaning services will be identified and notification sent to COR at least 3 working days before each work start date. The Contractor shall coordinate all work on the airfield with Base Operations (940) 676-8458, Bldg 1903, before work is performed on the airfield at SAFB and Frederick Auxiliary Airfield locations. Prior to proceeding on the airfield, the Contractor shall obtain a Government furnished radio from Base Operations to maintain radio contact with the Control Tower during the performance of services (window cleaning or basic cleaning). The radio shall be returned to Base Operations upon completion of service each day. Contractor assumes responsibility for all damages or loss to radio incurred while in the Contractor’s possession.

1.3.4.3 AIRFIELD DRIVERS TRAINING

Training must be completed prior to operating vehicles on the airfield. All employees working on airfield shall be required to have an AF Form 483, Certificate of Competency (flightline driver’s license) with them at all times. Vehicles must have a valid Privately Owned Vehicle (POV) pass issued by Airfield Management prior to operating on the airfield. Passing airfield training will be required for all contract employees performing services on the airfield both window cleaning and basic/restroom cleaning. The training will require employees to fluently speak and write English.

Training shall be provided by the Government at no expense to the Contractor. However, Contractor labor hour cost will be the responsibility of the Contractor. Airfield drivers training shall consist of color vision test, classroom teaching, written exams, airfield familiarization to include practical driving. Duration of training shall not exceed 2 training sessions of 4 hours each. Yearly refresher training shall be required and consist of written exam only. Duration of refresher training shall not exceed 2 hours.

1.3.5 SCHEDULING OF PERIODIC CLEANING SERVICES

The Contractor shall submit a schedule for periodic cleaning services broken out by service (e.g. shampooing, spray buffing, stripping/waxing, and window cleaning) by month and Bldg.

The Contractor shall notify the COR of any schedule changes immediately and no later than the next business day. The Contractor shall notify the COR in writing when periodic cleaning services are started and when finished to allow the COR time to inspect services rendered in a timely manner. The Contractor shall coordinate with the facility manager and notify the start date and what services will be rendered. If the Contractor has a key to the facility coordination still must take place. Although it is the responsibility of the Contractor to move and return items such as tables, chairs, trash containers, and easily removable items to their original location, this coordination will also allow the occupants ability to rearrange prior to services rendered and move items as they deem necessary.

1.4 SPECIAL CLEANING REQUIREMENTS

The Contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Child Development Center, Youth Activity Center, School Age Program, and Fitness Centers) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD DEVELOPMENT CENTER (CDC)

Designated CDC facilities shall be maintained in accordance with Air Force Instruction (AFI) 34-144, Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the Contractor’s responsibility for cleaning. Operating hours are Monday through Friday, 0600 to 1745, and closed weekends and holidays. Hours are subject to change. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH

ACTIVITY CENTER

Clearance requirements are developed based on security and safety of the children and subject to change in accordance with laws, guidance, and AF regulations.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoDI 1402.05, “Background Checks on Individuals in DOD Child Care Service Programs,” a Criminal history background check must be initiated and completed for each Contractor employee before being allowed to work in the Child Development Centers and Youth Activity Centers. The 82nd Force Support Squadron (FSS) Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check. (Reference AFI 34-144, Section 9.6 and DODI 1402.05).

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees to include those who have lived or worked on a military installation, in the last 2 years, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years.

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or Contractor has lived in during the last five years. NOTE:

Only required if a completed National Agency Check (NAC) is not on file.

c. A Tier 1 (T1) has been requested for each individual staff and Contractor. If the results of the T1 were not completed within 6 months, follow-up action has been conducted and documented until the T1 is completed.

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years.

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

Potential contract employees shall report to sponsoring unit’s Security Manager to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Manager shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Activity Centers. The Security Manager shall also initiate a T1, which encompasses a State Criminal History Repository (SCHR) Check on each Contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Manager shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on SAFB with an unfavorable or derogatory T1 report. (Reference

AFI 34-144).

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Tier 1 (T1). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees with a favorable adjudicated FBI check may be permitted to work before completion of the T1 provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Office of Personnel Management (OPM). The Security Manager should be contacted for an OPM background investigation request form. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The Contractor shall immediately remove this employee from their service at the CDC or youth activity center.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Manager who will determine if and when a new background check is required.

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting (Reference AFI 34-144). The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 IMMUNIZATIONS

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJ 48-110, “Immunizations and Chemoprophylaxis for the Prevention of Infectious Diseases” prior to an employee being allowed to work. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense. Immunizations currently required include but are not limited to the following:

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test

1.4.5 REQUIRED DOCUMENTATION

The Contractor shall provide a summary spreadsheet listing of all employees and alternates proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks (IRC, T1, SCHRC etc) were initiated and completed and next due date, date child abuse training was completed, certification that immunization requirements have been met and employee statement (Appendix E) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract.

Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Activity Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER

Physical contact shall not be allowed and Contractor employees shall not be alone with children unsupervised. All employees shall wear a nametag or other identifying apparel.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS

The Contractor shall store cleaning solutions in their original, labeled containers. The exception is bleach water solution which once mixed is stored consistently throughout the bldg in a non-brand name container and clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environmental Protection Agency (US EPA) and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions. Must have an eye wash station at location where this product is mixed per Occupational Safety and Health Administration (OSHA) and SAFB Safety Office if done on installation.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.6.3 CLEANING EQUIPMENT/MATERIALS

Cleaning supplies, trash, mops, brooms, and cleaning buckets or any cleaning solutions and tools used in the performance of services shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND

ADJACENT WALLS

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, after breakfast and lunch meal, with hot water and detergent and then sanitize all with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS

All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS

The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE

The Contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing.

1.4.6.11 VACUUM

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE

The Contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present. Contractor employees may be required to wear Government provided foot protection booties in the infant crawling rooms while performing custodial services.

1.4.6.13 EMPTY TRASH CANS AND DIAPER PAILS

The Contractor shall empty trash cans once daily and diaper pails twice daily. The Contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility. Contractor shall empty all diaper pails and trash cans after hours of operation, ensuring contents do not sit in the containers overnight.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.6.15 STOCK RESTROOM/FACILITY SUPPLIES

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall provide extra supplies within two hours of notification. Occupants are responsible for restocking dispenser when it is empty in between services or leave empty until Contractor’s next scheduled cleaning time. Contractor is responsible is responsible to provide product and stock all dispensers regardless of location in the facility to the fullest capacity.

1.4.6.16 DUSTING

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.17 WINDOWS/INTERIOR GLASS

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

Windows will refer to those that have an exterior side, outside in the environment, and an interior side; the Contractor will be required to clean the exterior side and interior side of windows per the frequency in Appendix A. Glass will be both sides of the pane which are interior to the facility. (Refer to Appendix F).

1.4.6.18 CLEAN DRINKING FOUNTAINS

Clean all drinking fountains (interior and exterior) with sanitizing solution once daily.

1.4.6.19 CLEAN DOOR KNOBS

Clean door knobs with sanitizing solution once daily.

1.4.7 SPECIAL REQUIREMENTS (AND CATEGORY 4 CLEANING)

The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Activity Center, School Age Program, Fitness Centers), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.4.7.1 YOUTH ACTIVITY CENTER (YAC)

The YAC provides summer program during the months of June, July and August where children are present full time and during these 3 months the restrooms will require twice daily cleaning for all restroom tasks.

1.4.7.2 FITNESS CENTERS

Fitness Centers have a 24-hour access availability to base populace even when facility is closed. Contractor shall be required to still perform services while occupied.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED TRASH LINERS AND RESTROOM SUPPLIES

• Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

• Toilet Tissue: Two-ply.

• Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

• Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

• Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials (Reference Appendix H, paragraph 5.7, Recycled and Recovered Materials: Green Procurement).

SAFB is establishing an authorized Ability One store for purchasing of supplies, currently located in Bldg 540, the Contractor may choose to purchase supplies and product as appropriate.

1.5.2.1 DISPENSER AND SUPPLIES

Providing and replenishing supplies is at the Contractor’s expense. There may be several types of dispensers (pump, foam, single/double/tri-fold as well as multiple roll). Contractor is responsible to ensure the proper product is inserted into the correct dispenser. With CO approval, Contractor may replace dispenser, at no additional cost to the Government, with standardized dispenser in approved locations. If approved to install dispensers, Contractor shall be required to maintain, repair, or replace broken or defective dispensers. All Contractor-provided dispensers shall become the property of the Government at the end of the contract.

Descriptive literature of dispensers and materials/supplies to be used shall be submitted with proposal package.

1.5.2.2 POPULATION

The mission at SAFB is to educate and train therefore population is constantly changing. The following is historical data broken down in quarters (Q) for the contractor to anticipate the fluctuation in restroom supplies.

Fiscal Year 2012 Q1: 18,019 / Q2: 18,744 / Q3: 18,881 / Q4: 18,263 Fiscal Year 2013 Q1: 18,056 / Q2: 17,795 / Q3: 17,409 / Q4: 16,767 Fiscal Year 2014 Q1: 16,183 / Q2: 16,860 / Q3: 17,291 / Q4: 16,339 Fiscal Year 2015 Q1: 15,374 / Q2: 15,752 / Q3: 15,830 / Q4: 15,725 Fiscal Year 2016 Q1: 13,003 / Q2: 16,309 / Q3: 16,170 / Q4: 16,143 Fiscal Year 2017 Q1: 13,824 / Q2: 16,721 / Q3: 16,929 / Q4: 16,840

1.5.3 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights Report fire hazards, conditions, and items in need of repair to the COR Turn in lost and found articles to the facility manager and if unavailable notify the COR Notify COR when unauthorized or suspicious persons are seen on the premises (if after duty hours Contractor shall contact Security Forces desk).

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. The Contractor shall not prop doors open. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present. These signs shall be removed as soon as the risk for injury is no longer present and prior to departing the facility.

2. SERVICE SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of Contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service. In addition, the Contractor will be provided 90 days from start date to learn restroom supply usage.

Performance Objective

PWS

Para Performance Threshold

Method of Surveillance

SS-1 - Facility Cleaning Service.

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Drinking Fountains

f. Trash Removal

1.1 inclusive

No more than 5 valid defects per month

Monthly Validation &

Customer Complaint

SS-2 - Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Trash Removal

1.2 inclusive

No more than 5 valid defects per month

Monthly Validation &

SS-3 - Periodic Cleaning Services (As Required)

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Window Cleaning

1.3 inclusive

No more than 2 valid defects per year

Validation, 100% Check & Customer

SS-4 - Quality Control

a. Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

b. Response to Customer Complaints and submitting documentation of corrective action

2.1 inclusive

No more than 1 valid defect per month

Quarterly Validation &

SS-5- Special Requirements

a. Child Development Center

b. Fitness Centers

c. Youth Activity Center

1.4 inclusive

No more than 2 valid defects per month

Monthly Validation &

SS-6 – Cleaning Schedules

a. Timely submission

b. Adherence to published schedules

c. Accuracy

4.11 inclusive

No more than 4 valid defects per year (after first 30 days)

Validation &

SS-7 – Periodic Floor Maintenance Work Orders

a. Notification of start and completion to COR

b. Timeliness of Completion

c. Accurate invoicing for floor work orders

1.3 No more than 2 valid defects

per year

Validation, 100% Check & Customer

SS-8 – Documentation Submission

a. Monthly Invoice

b. Customer Complaint Forms

c. Listing on Appendix D, Required Reports/Forms

Appendix D

No more than 1 valid defect per month

Monthly Validation &

2.1 QUALITY CONTROL

The Contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2, SS.

2.2 QUALITY CONTROL PLAN (QCP)

A written QCP shall be submitted to the CO in accordance with solicitation requirements. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement and procedures to correct deficiencies. Contractor shall also include in the QCP: facility key control procedures, quality assurance efforts (in measureable standards i.e. a specific number of internal quality control inspection in a specific time period), training, and other relevant aspects to custodial services the contactor will use for compliance of this contract. Quality control is the responsibility of the contractor and not the government.

The Contractor may change the QCP at any time as long as a revised copy is provided to the CO and COR prior to implementing the changes.

2.3 QUALITY ASSURANCE

The Government will periodically inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the PWS and the Contractor’s submitted cleaning frequency schedule to perform surveillances and will record results.

2.4 PERFORMANCE ASSESSMENT

2.4.1 VALIDATIONS

This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s submitted cleaning frequency schedule. Validations will be conducted on a no-notice basis (e.g. daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality and performance trends. Results of all inspections will be documented.