FA3020-16-R-0002.pdf

For the best experience, open this PDF portfolio in

Acrobat X or Adobe Reader X, or later.

Get Adobe Reader Now!

http://www.adobe.com/go/reader

FA3020-16-R-0002

Custodial Services

Attachment 1 Performance Work Statement

CUSTODIAL

SERVICES

PERFORMANCE WORK STATEMENT

SHEPPARD AIR FORCE

BASE, TEXAS

Awarded: 1 October 2016 16 June 2016

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, storage, office, and labor necessary to ensure that custodial services and window cleaning are performed at Sheppard Air Force Base (SAFB), located in Wichita Falls, Texas and two buildings (bldgs) located at Frederick Auxiliary Airfield in Frederick, Oklahoma, approximately 45 minutes from SAFB, in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish trash liners, toilet paper, paper towels, and hand soap in all restrooms identified in Appendices A, Air Force Common Output Level Standards (AFCOLS) and B, Estimated Square Footages and Cleaning Category in order to meet the requirements of this Performance Work Statement (PWS) and the Services Summary (SS). Maximum cleaning frequencies are established in Appendix A. Facility cleaning levels and estimated square footages are established in Appendix B. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with (IAW) all applicable laws, regulations, AF standards, instructions, and commercial practices.

The Government has been directed to reduce the frequency of specific services based on the AFCOLS set by Headquarters AF. The Contractor shall provide costs based on AFCOLS Level 3. The Contractor shall perform services and invoice the Government according to the AFCOLS Level 3. Periodic floor maintenance will be issued by work order and the Contractor will only invoice for square footage that has been accomplished and accepted. Refer to paragraph 1.3 for more information regarding work order issuance.

**NOTE: Frederick Auxiliary Airfield at award will be closed for lengthy major repairs. Once repairs are completed, basic cleaning services and window cleaning services will be required to resume. The contractor will be notified by the Contracting Officer (CO) via e-mail with the start date. Upon performance of services the contractor then can invoice monthly under the appropriate contract line item numbers (CLINs) associated with Frederick Auxiliary Airfield.

1.1. FACILITY CLEANING SERVICES

Floor types are subject to change without notice. Services shall be rendered regardless of floor types. Contractor shall notify the contracting officer’s representative (COR) when floor types do not match bldg data information. Change in floor type only will not generate a modification, but will be tracked and included in the next modification.

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.).

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean and machine scrub etc.) and with cleaning solutions for the specific floor type. After cleaning, floor surfaces, to include grout, shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning and prior to departure.

1.1.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall use effective vacuum cleaners that offer high airflow and high efficiency filtration able to reach deep into carpet. As soon as identified, any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices at no additional cost. All tears, burns, and raveling shall be brought to the attention of the facility manager or COR. Area and throw rugs shall also receive this service. Baseboards, corners, and wall/floor edges shall also be clean in carpeted areas. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning and prior to departure.

1.1.3. Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned IAW paragraph

1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches in height measured from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats.

Mats shall be free of all visible lint, litter, debris, soil, and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their original and proper position after cleaning and prior to departure.

1.1.5. Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in designated facility centralized locations. Each facility may have multiple centralized locations and locations are subject to change. The Contractor will coordinate with each facility manager regarding where the central trash location(s) exists; facility manager will determine location(s). Break rooms are considered an additional centralized location. If there is no container at the centralized location then Government personnel shall place trash in tied up plastic bags at the central locations and the contractor will dispose. The Contractor is not required to pick up trash from individual desks.

1.1.5.1. Trash Container Liners. The Contractor is responsible for providing and replacing trash liners at centralized pick-up location(s). In addition, the Contractor is responsible for providing individual desk sized trash liners in a supply location(s) designated by each facility manager. The Contractor is not required to replace liners in containers from individual desks.

The individual trash liner supply location shall be easily accessible to all occupants and placed in a common location. If the facility has multiple floors, there must be at least one supply location per floor. However, there may be more than one supply location per floor.

1.1.5.2. Trash Disposal Location. All trash collected will be discarded in the dumpster assigned to the bldg in which the trash was generated or the closest dumpster to the facility.

1.1.5.3. Exterior Trash Collection. All trash containers adjacent to exterior entrance doors shall be emptied and returned to their original location. Trash receptacles shall be left clean, free of foreign matter, and free of odors upon service. Collection from exterior containers will be limited to and only at public use/customer-oriented facilities. These facilities currently include the library/the Commons (bldg 312), the community activity center (bldg 430), Fitness Centers (bldgs 384 and 540), Personnel and Finance (bldg 402), and the auditorium (bldg 840). Facilities may be added or removed at no additional cost to the Government.

1.1.6. Drinking Fountains. Contractor shall clean all facility drinking fountains when basic cleaning is performed. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

RESTROOMS/LOCKER ROOMS CLEANING SERVICES

1.2.1. Clean and Disinfect. All surfaces up to 6 feet from the floor, including sinks, countertops, mirrors, toilets, urinals, showers, shower mats, dispensers, plumbing fixtures, saunas, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, dust and stain free. Ventilation grates (within 72 inches from the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, mildew, and detergent buildup. Locker rooms and showers are located in other facilities and are not exclusive to fitness centers.

1.2.2. Restroom Floor Care. All floor surfaces shall be maintained IAW paragraph 1.1.1 and

1.1.2 by effective routine cleaning. Machine scrubbing is the required method for periodic cleaning of restroom ceramic tile and concrete floor types. Moveable items shall be tilted or moved to sweep and damp mop underneath. These items shall be placed in the original and proper position after cleaning and prior to departure. Grout on the wall, baseboards, and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including trash bags, toilet tissue, paper towels, and hand soap do not run out and all dispensers are filled to capacity without promoting waste at time of service.

Extra/back-up supplies of trash bags, toilet tissue, paper towels and hand soap shall be stored in designated locations and at least one location per multi-floor facilities. Each facility may have multiple designated locations and locations are subject to change. The Contractor will need to coordinate with each facility and it shall be a team effort with the Contractor and facility manager to determine most appropriate location(s). Occupants are responsible for restocking restroom dispensers in between Contractor’s scheduled restroom services. If extra/back-up supplies run out prior to the next service date, the Contractor shall provide extra supplies within two hours of notification. The Contractor will be provided 90 days from award to learn supply usage before a customer complaint may be issued.

1.2.3.1. Population. The mission at SAFB is to educate and train therefore population is constantly changing. The following is historical data broken down in quarters (Q) for the contractor to anticipate the fluctuation in restroom supplies.

Fiscal Year 2012 Q1: 18,019 / Q2: 18,744 / Q3: 18,881 / Q4: 18,263 Fiscal Year 2013 Q1: 18,056 / Q2: 17,795 / Q3: 17,409 / Q4: 16,767 Fiscal Year 2014 Q1: 16,183 / Q2: 16,860 / Q3: 17,291 / Q4: 16,339 Fiscal Year 2015 Q1: 15,374 / Q2: 15,752 / Q3: 15,830 / Q4: 15,725

1.2.4. Restroom Trash Removal. All trash containers, to include feminine product disposal containers, in restrooms and locker rooms shall be emptied, liners replaced, trash disposed, and containers returned to their original locations each time serviced. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

1.2.5. Occupied Restrooms. Contractor shall ensure service is rendered at every scheduled restroom service prior to leaving the facility. Occupied restrooms shall not be cause for no service. Contractor shall post appropriate signage alerting occupants that the restroom is “Closed for Cleaning” when applicable. However, it is not always possible to completely close down a restroom due to the facility’s usage. In facilities with multiple restrooms, at no time shall all restrooms be closed for cleaning at the same time. At no time shall opposite gender enter restroom while occupied (i.e. a male employee shall not clean a female restroom/locker room while occupied).

1.2.6. Building 2320 Restrooms. The Contractor shall perform all restrooms tasks twice daily Monday through Friday for Bldg 2320, 80th Flying Training Wing. The facility occupancy is high and the restrooms are undersized and there are not enough restrooms to accommodate, therefore increased cleanings are warranted and required. Bldg 2320 is itemized in Category 3E RR (restrooms).

PERIODIC CLEANING SERVICES

Periodic cleaning services for Category 1, Prestige, and Category 2, basic, areas will be issued by written work order. The Contractor shall perform Category 3, Academics, and Category 4, Special Requirements cleaning at the frequency listed in Appendix A. Work orders will be sequentially numbered for ease in tracking. Work orders will be issued only by the COR or the CO and will indicate bldg number, area identification number(s), square footage, date issued, requested floor maintenance (shampooing, strip/wax or machine scrub), start and completion dates, and any other pertinent information. Work order issued periodic floor maintenance shall be started and completed within 30 days of issuance unless otherwise agreed upon date. The Contractor shall be required to notify the COR via e-mail when floor maintenance will start and also upon completion for routine and work orders. The Contractor will invoice for completed floor maintenance work orders under appropriate CLIN in conjunction with the monthly invoice.

1.3.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, spray buffed, waxed, and stripped as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. All wax and cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

Chairs, trash receptacles, and other items shall be moved and returned to their original location after the floor has dried.

1.3.2. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction, and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3. Periodic Window Cleaning. The Contractor shall provide window cleaning services to SAFB and Frederick Auxiliary Airfield for those facilities designated in Appendix F, Window Cleaning List, and shall be paid under CLIN, Window Cleaning. In addition, window washing is required for Category 4 at the frequency listed and shall be included in the bid price for Category 4 services. The services shall include complete cleanup of the work area, leaving no debris or cleaning supplies. The Contractor shall perform the services IAW all safety guidelines.

1.3.3.1. Interior and Exterior Windows. Contractor shall wash and dry interior and exterior window sides. All foreign matter shall be removed and cleaned from frames, casing, and sills.

Windows shall be clear and free of dirt, film, smudges, streaks, paint drips, water, and other foreign matter. Cleaning methods and solutions used shall not scratch, discolor or damage the glass or window finish. The interior and exterior shall be cleaned on the same day. Contractor shall raise blinds or shades to clean windows and return to original position prior to departure.

1.3.3.2. Screens. Contractor shall remove, clean, and replace screens back to their original location. Screens shall be free of dirt and debris. Contractor shall notify the Government when a screen needs replacement. Damage to screens caused by the Contractor shall be replaced within 3 working days, unless otherwise agreed upon date by CO, at the Contractor’s expense.

1.3.3.3. Window Cleaning Equipment. No Government equipment will be provided.

Contractor shall use appropriate equipment. Owned or leased equipment, such as lifts, will be free of leaks (oil, fuel, water, hydraulic fluids, or any other substance). The CO can direct removal of equipment from the installation, at no cost to the Government, if equipment is not clean and in good repair or presents a fire or safety hazard. Maintenance and repair of equipment will not be done on Government property.

1.3.3.4. Coordination. All window cleaning services will be identified and notification sent to COR at least 3 working days before each work start date. The Contractor shall coordinate all work on the airfield with Base Operations (940) 676-8458, bldg 1903, before work is performed on the airfield at SAFB and Frederick Auxiliary Airfield locations. Prior to proceeding on the airfield, the Contractor shall obtain a Government furnished radio from Base Operations to maintain radio contact with the Control Tower during the performance of service (window cleaning or basic cleaning). The radio shall be returned to Base Operations upon completion of service each day. Contractor assumes responsibility for all damages or loss to radio incurred while in the Contractor’s possession.

1.3.3.5. Training on Airfield Procedures. Contractor will be required to take airfield training.

The Government will provide training; however, time spent attending the training will be at the Contractor’s expense. Training will consist of transportation rules, radio contact procedures, and other pertinent information for working on the airfield IAW all requirements outlined in Air Force Instruction (AFI) 13-213, Airfield Driving. Passing airfield training will be required for all contract employees performing services on the airfield both window cleaning and basic/restroom cleaning. The training will require employees who fluently speak and write English. In addition, all vehicles used on the airfield will require a base pass and an airfield pass (provided by Base Operations).

1.3.4. Scheduling of Periodic Cleaning Services. The Contractor shall submit a schedule for periodic cleaning services broken out by service (e.g. shampooing, spray buffing, stripping/waxing, and window cleaning) by month and bldg. The Contractor shall notify the COR of any schedule changes immediately and no later than the next business day. The Contractor shall notify the COR in writing when periodic cleaning services are started and when finished to allow the COR time to inspect services rendered in a timely manner. The Contractor shall coordinate with the facility manager and notify the start date and what services will be rendered. If the Contractor has a key to the facility coordination still must take place. Although it is the responsibility of the Contractor to move and return items such as tables, chairs, trash containers, and easily removable items to their original location, this coordination will also allow the occupants ability to rearrange prior to services rendered and move items as they deem necessary.

SPECIAL CLEANING REQUIREMENTS

The Contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Child Development Center (CDC), Youth Activity Center (YAC), School Age Program, and Fitness Centers) identified in Appendices A and B. Cleaning frequencies will be IAW Appendix A for the applicable task.

1.4.1. Child Development Center (CDC) / Youth Activity Center (YAC). Designated CDC facilities shall be maintained IAW AFI 34-248, Child Development Centers, summarized below and Appendix A. Kitchen areas are not part of the Contractor’s responsibility for cleaning.

Operating hours are Monday through Friday, 0600 to 1745, and closed weekends and holidays.

Hours are subject to change. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily, at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. YAC provides a summer program during the months of June, July and August where children are present full time and during these months the restrooms will require twice daily cleaning for all restrooms tasks.

1.4.1.1. Special Clearance Requirements; Child Development Center and Youth Activity Center.

1.4.1.2. IAW Department of Defense Instruction (DoDI) 1402.05, Background Checks on Individuals in DoD Child Care Services Programs, a criminal history background check must be initiated and completed for each Contractor employee before being allowed to work in the CDC and YAC. The Force Support Squadron Security Manager shall initiate, receive, and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the AF Central Services Registry (CSR) has been completed on all employees to include those who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last 2 years. (References: DoDI 1402.05, paragraph E.6.1.2. and AFI 34- 248, paragraphs 5.2.8. and 5.3.).

b. A State Criminal History Repository (SCHR) check has been requested from all the states the individual employee or Contractor has lived in during the last five years. NOTE: Only required if a completed National Agency Check (NAC) is not on file. (References: DoDI 1402.05, paragraph E.6.1.2. and AFI 34-248, section 5.3.)

c. A National Agency Check with Inquiries (NACI) has been requested for each individual staff and Contractor. If the results of the NACI were not completed within 6 months, follow-up action has been conducted and documented until the NACI is completed. (Reference:

AFI 34-248, section 5.3.)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (Reference: AFI 34-248, section 5.3.)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (Reference: AFI 34- 248, section 5.3. and Appendix E, Child Development Center and Youth Activity Center Employee Statement Form)

1.4.1.3. Criminal Background History Check Procedures. Potential contract employees shall report to the sponsoring unit’s Security Manager to initiate and complete a Questionnaire for Non-Sensitive Positions. The Security Manager shall initiate an IRC for each contract employee.

The IRC must be completed before the contract employee is authorized to work in the CDC and YAC. The Security Manager shall also initiate a NACI, which encompasses a SCHR Check on each Contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Manager shall identify all report results whether favorable, unfavorable, or derogatory to the CO. The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work with an unfavorable or derogatory NACI report.

a. IRC. An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to the extent permitted by law.

b. NACI. A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees with a favorable adjudicated FBI check may be permitted to work before completion of the NACI provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Office of Personnel Management (OPM). The Security Manager should be contacted for an OPM background investigation request form. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The Contractor shall immediately remove this employee from their service at the CDC or

YAC.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Manager who will determine if and when a new background check is required.

1.4.1.4. Required Training. All contract employees working at the CDC and or YAC shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, paragraph 5.4.4) The training will be conducted during normal duty hours by a Government certified trainer. It shall be the Contractor’s responsibility to ensure all new employees working at the CDC and/or YAC receive this training provided by the CDC and YAC trainer.

1.4.1.5. Immunizations. All Contractor employees assigned to the CDC and or YAC shall be free of communicable diseases, prior to entering either facility. All contract employees must have all immunizations required by AFI 48-110, Immunizations and Chemoprophylaxis for the Prevention of Infectious Diseases, prior to an employee being allowed to work. The Contractor shall be responsible for providing certification that all employees meet the above conditions.

Payment for any required immunizations will be incurred at the Contractor’s expense.

Immunizations currently required include but are not limited to the following:

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test

1.4.1.6. Required Documentation. The Contractor shall provide a summary spreadsheet listing of all employees and alternates proposed to work in CDC and/or YAC with the employees name, position, date background checks (IRC, NACI, SCHRC etc.) were initiated and completed and next due date, date child abuse training was completed, certification that immunization requirements have been met and employee statement (Appendix E) for assignment to work in the CDC and or YAC. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or YAC. It shall be the Contractor’s responsibility to update the spreadsheet as necessary.

Contractor employees shall submit test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.1.7. All employees shall wear a nametag or other identifying apparel. (AFI 34-248, paragraph 8.7.7)

1.4.1.8. Special Requirements for Child Development Center. Physical contact with children shall not be allowed and Contractor employees shall not be alone with unsupervised children.

1.4.1.8.1. Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions (except bleach water solution) in their original, labeled containers. Bleach water shall be stored in a non-branded container clearly labeled “BLEACH WATER”. The Contractor shall use the same type of container for bleach solution throughout the facility.

Cleaning solutions shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environment Protection Agency (US EPA) and so state on the label.

Examples:

• Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

• Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

• Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

• Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

• Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one

(1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

• Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.1.8.2. Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDC and YAC to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used.

Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.1.8.3. Cleaning Equipment/Materials. Cleaning supplies, including mops, mop buckets, cleaning buckets, brooms or any cleaning solutions, tools and trash used in the performance of services shall be inaccessible to children.

1.4.1.8.4. Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor will clean and sanitized tables, chairs, and highchairs used for eating after breakfast and lunch meal. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.1.8.5. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The Contractor will clean food preparation tables (not in kitchen), diaper changing counters, sinks, and adjacent walls at least daily with hot water and detergent and then sanitize with a bleach solution.

1.4.1.8.6. Clean/Sanitize Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of 4 feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children 3 years old and older rooms and once per day for children under 3 years old rooms.

1.4.1.8.7. Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans once daily and diaper pails twice daily. The Contractor shall provide, and replace worn, torn, or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility. Contractor shall empty all diaper pails and trash cans after hours of operation, ensuring contents do not sit in the container overnight.

1.4.1.8.8. Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.1.8.9. Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If extra supplies run out prior to the next service time, the Contractor shall provide extra supplies within 2 hours of notification. Occupants are responsible for restocking dispensers when it is empty in between services or leave empty until Contractor’s next scheduled cleaning time. Contractor is responsible to provide product and stock all paper towel, toilet paper, and hand soap dispensers regardless of location in the facility to the fullest capacity.

1.4.1.8.10. Dusting. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet.

Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.1.8.11. Windows Exterior/Interior and Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter. Windows will refer to those that have an exterior side, outside in the environment, and an interior side; the Contractor will be required to clean the exterior side and interior side of windows per the frequency in the Appendix A. Glass will be both sides of the pane which are interior to the facility. There is a significant amount of glass in the CDC and YAC so that parents and staff can observe child care without entering the rooms.

1.4.1.8.12. Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily to include any located in the playground designated areas.

1.4.1.8.13. Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.1.9. Floor Maintenance

1.4.1.9.1. Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.1.9.2. Other Non-Carpeted Floors. All other floors shall be swept, mopped with hot water, and sanitized with the bleach water solution daily or at frequency listed in appendix.

1.4.1.9.3. Sweep/Mop Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors first with hot water and detergent and then sanitize with the bleach water solution at the frequency listed in the Appendix A.

1.4.1.9.4. Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing. The Contractor is responsible to replace all moved furniture to its previous location after the floor is dry and prior to departure.

1.4.1.9.5. Vacuum. The Contractor shall maintain all carpet areas free from visible soil and vacuum at least once per day, when children are not present in the activity rooms, to maintain clean and sanitary conditions. Soiled areas shall be spot cleaned at the next scheduled service time.

1.4.1.9.6. Carpet Maintenance. The Contractor shall steam clean all carpet IAW the frequencies listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present. Carpet maintenance in infant crawling rooms will require deep cleaning efforts and ensuring all cleaning solutions are extracted.

Custodial employees may be required to wear Government provided foot protection booties to avoid tracking dirt in infant crawling rooms while performing custodial services (basic cleaning and floor maintenance).

1.4.2. Youth Activity Center. The Contractor shall accomplish all cleaning tasks IAW this PWS paragraphs 1.1., 1.2., and 1.3. as appropriate for YAC at the frequency listed in Appendix A. During the summer months (June, July, and August) the youth center will have children present for summer day program. The Contractor shall increase services for the restrooms and trash removal from once daily to twice daily during these months.

1.4.3. Fitness Centers. The Contractor shall accomplish all cleaning tasks IAW this PWS paragraphs 1.1., 1.2., and 1.3. as appropriate for fitness centers at the frequency listed in Appendix A. The Fitness Centers are critical to the success of the military’s physical fitness program; therefore 24-hour access is available to base population even when facility is closed.

Contractor shall be required to still perform services while occupied.

CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1. Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this PWS during normal hours of operation.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry an Underwriters Laboratory (U/L) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2. Contractor Furnished Supplies.

• Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

• Toilet Tissue: Two-ply.

• Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

• Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

• Recycled Products: 100% of all paper products procured (toilet tissue and paper towels) shall contain recycled materials. Reference Appendix H, paragraph 5.7, Recycled and Recovered Materials: Green Procurement.

The contractor is required to furnish supplies IAW FAR 52.208-9, Contractor Use of Mandatory Sources of Supply or Services. Certain supplies or services to be provided under this contract for use by the Government are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase from People Who Are Blind or Severely Disabled (the Committee) under 41 U.S.C. 8504. The Contractor shall obtain mandatory supplies or services to be provided for Government use under this contract from the specific sources indicated in the contract schedule. Supplies required to be purchased through Mandatory Sources will be indicated on the price exhibit provided by the Government.

1.5.2.1. Dispenser and Supplies. Restroom supplies consist of trash liners/bags, toilet paper, paper towels, and hand soap. Providing and replenishing supplies is at the Contractor’s expense.

There may be several types of dispensers (pump, foam, single/double/tri-fold as well as multiple roll). Contractor is responsible to ensure the proper product is inserted into the correct dispenser.

With CO approval, Contractor may replace dispenser, at no additional cost to the Government, with standardized dispensers. Contractor shall be required to maintain, repair, or replace broken or defective dispensers. All Contractor-provided dispensers shall become the property of the Government at the end of the contract. Descriptive literature of materials/supplies to be used shall be submitted with bid proposal package.

MISCELLANEOUS REQUIREMENTS

• Turn off unnecessary lights.

• Report fire hazards, conditions, and items in need of repair to the COR.

• Turn in lost and found articles to the facility manager and if unavailable notify the COR.

• Notify COR when unauthorized or suspicious persons are seen on the premises (if after duty hours Contractor shall contact Security Forces desk).

• Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. The Contractor shall not prop doors open. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure. Failure to do this will result in a customer complaint.

• The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present. These signs shall be removed as soon as the risk for injury is no longer present and prior to departing the facility.

1.7. AIR FORCE COMMON OUTPUT LEVEL STANDARDS (AFCOLS)

Appendix A, AF Custodial Standards, identifies separate common levels of output. These are called AFCOLS. The implementation of a specific AFCOLS level is directed by the AF leadership. During the life of this contract, AFCOLS Level 3 will be executed and mandated.

2. SERVICES SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable standards of service required for each requirement. The SS and the Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of Contractor performance, and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, will be used to remedy all deficiencies. During the initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service. In addition, the contractor will be provided 90 days from award to learn supply usage (paragraph 1.2.3).

Performance Objective PWS

Para Performance Threshold

Remedy Method of Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Drinking Fountains

f. Trash Removal

1.1, inclusive

No more than 5 valid defects per month

Re-performance within 4 hours of notification

Periodic Validation, customer complaint

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Trash Removal

1.2, 5 valid defects within 2 hours of

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Window Cleaning

1.3, 2 defects per year within 1 day of notification or a mutually acceptable timeframe to the COR, customer and Contractor.

SS-4

Quality Control

a. Inspection procedures are followed and documented IAW Contractor’s QCP

2.1, 2.3.2

1 valid defect

Contractor shall provide a written Corrective Action Report.

(incorporated into contract after award).

b. Response to customer complaints and submitting corrective action report

SS-5

Special Requirements (Basics and Restroom)

a. Child Development Center(s)

b. Youth Activity Center

c. Fitness Centers

1.4, 2 valid defects within 2 hours of

SS-6

Cleaning Schedules

a. Timely submission

b. Adherence to published schedule

c. Accuracy

4.11, 4 valid defects per year (after first 30 days)

Contractor shall submit corrected schedule if needed and provide a written Corrective Action Report.

2.1. QUALITY CONTROL

The Contractor shall develop and maintain a quality control program to ensure custodial services are performed IAW commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph

2, SS.

2.1.1. Quality Control Plan (QCP). A written QCP shall be submitted to the CO IAW solicitation requirements. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement and procedures to correct deficiencies. Contractor shall also include in the QCP: facility key control procedures, quality assurance efforts (in measureable standards i.e. a specific number of internal quality control inspection in a specific time period), training, and other relevant aspects to custodial services the contactor will use for compliance of this contract. The QCP is a Contractor provided document and the Contractor will be held accountable to what is written. Quality control is the responsibility of the contractor and not the government. The Contractor may change the QCP at any time as long as a revised copy is provided to the CO and COR prior to implementing the changes.

2.2. QUALITY ASSURANCE

The Government will periodically inspect and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will use the PWS and the Contractor’s submitted cleaning schedule to perform surveillances and will record results. Results of the surveillances then become the official AF record of the Contractor’s performance.

2.3. PERFORMANCE ASSESSMENT

2.3.1. Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s submitted cleaning schedule (PWS paragraph 4.11).

Periodic validations will be conducted on a no-notice basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The COR will use the cleaning schedule in order to conduct inspections. Results of all inspections will be documented.

Any unsatisfactory inspection (defect) result shall be recorded and will result in a customer complaint and the Contractor shall re-perform the service IAW the timeframes established for the applicable SS after issuance of discrepancy form.

2.3.2. Customer Complaints. The COR will receive and investigate complaints from facility occupants. The COR is responsible for validating customer complaints when possible. When a performance requirement has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the Contractor and CO an electronic customer complaint form/discrepancy report via email. Customer complaint forms will be sequentially numbered in order to facilitate tracking. The Contractor shall respond to the customer complaint by providing corrective action, completing Contractor portion of form and electronically submitting completed form to the CO and COR within 2 days of receipt (excluding holidays and weekends). If the Contractor disagrees with customer complaint, the Contractor shall immediately notify the CO. The CO will determine if the customer complaint is valid or invalid and will provide determination in writing.

2.3.3. Exceeding Performance Thresholds. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of management concern from the CO.

Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items.

2.4. PERIODIC PROGRESS MEETINGS

The CO, COR, Functional Director, other Government personnel as appropriate, and the Contractor may periodically meet to discuss the Contractor’s performance. The following issues may be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future.