FSH LAUNDRY PWS.pdf

Performance Work Statement for

Laundry and Dry Cleaning Services Joint Base San Antonio Fort Sam Houston, Texas

13 March 2024

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. This is a non-personal service contract as defined in FAR 37.101.The Contractor shall provide the facility, labor, supervision, materials, equipment, vehicles for transport of laundry and dry cleaning to and from Contractor’s Facility and transportation necessary to perform full laundry and dry cleaning service at the Contractor’s facility, as defined in this Performance Work Statement (PWS).

1.1. DESCRIPTION OF SERVICES. The Contractor shall perform to industry standards and quality standards defined in the PWS and Appendix 1. The Contractor shall manage and operate the Laundry Pickup and Delivery service points located at Building 2640, (Back Loading Dock), 2310 Harney Road, Fort Sam Houston, Texas, as defined in this PWS.

1.1.2. Pickup and Delivery Tickets

The contractor shall receive soiled laundry and dry-cleaning items from base organizations for pickup, and delivery of cleaned items by the laundry and dry cleaning contractor in accordance with AFMAN-34-135, Paragraph 8.2, and process only authorized items in accordance with (IAW) AFMAN 34-135 Paragraph 8.2.

1.1.2.1. The contractor shall post tickets from the laundry/dry cleaning daily turn-in will be posted to the required ledger, AF Form 905, IAW AFMAN 34-135, Paragraph 8.2 or local document.

1.1.2.2. Contractor shall count/validate the actual quantities of soiled linen received from government support organizations. The estimated workload quantities are indicated in Appendix 4 of this PWS.

1.1.2.3. A monthly log of services shall be submitted to the Contracting Officer’s Representative (COR) by the third working day of next month and posted to the AF Form 904 or a local document in order to track this data.

CONTRACTOR PERSONNEL

1.2.1. QUALIFICATIONS. Contractor personnel shall be properly trained to meet specified requirements of this contract. Personnel having direct interface with government personnel and access to Joint Base San Antonio-Fort Sam Houston (JBSA-FSH) shall be able to read, write, speak and understand English. Any cost entailed shall be the responsibility of the Contractor.

1.2.2. PROJECT MANAGER. The Contractor shall provide a full-time project manager and alternate, who shall act with full authority for the Contractor and shall be responsible for the overall management and coordination of work under this contract. The names of these individuals shall be submitted in writing to the Contracting Officer (CO) and COR no later than the start of the contract.

1.2.3. MANAGER AVAILIBILTY. The project manager, or alternate, shall be available within one (1) hour after being contacted by the Contracting Officer (CO) or Contracting Officer’s Representative (COR) to discuss problems during duty hours 0700 - 1600.

1.2.4. CONTRACT EMPLOYEE. Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, or operational mission of the installation or its population. The CO reserves the right to direct the Contractor to remove from the job site any Contractor employee whom the CO determines to be a danger to persons, property, or military security, or has overt evidence of a communicable disease.

1.2.5. PERSONAL APPEARANCE OF CONTRACT PERSONNEL. Contractor personnel will present a neat and clean appearance while on the installation.

1.2.6. IDENTIFICATION BADGE. All Contractor personnel shall wear identification badges (i.e., name tags) that contain the company name, employee name and job title. Identification on the badge shall be readily discernible from a distance of five (5) feet. The Contractor shall at its expense, provide required name badges.

1.2.7. CONTRACT PERSONNEL CONDUCT. Contractor personnel shall observe and comply with the rules and regulations prescribed by the Installation Commander concerning fire, safety, and possession of firearms or other lethal weapons, when on the installation. Contract personnel shall be subject to such checks as deemed necessary to ensure that no violations occur.

1.2.8. CONTRACT PERSONNEL LANGUAGE SKILLS. The offeror shall ensure that all contractor employed personnel having access to JBSA-FSH can read, write, speak and understand English.

1.2.9. VEHICLE OPERATORS. Base access will be addressed via DAFFARS 5352.242- 9000 Contractor Access to Air Force Installations.

1.2.10. SUPERVISION AND CONTROL. The Government shall not exercise any supervision or control over the Contractor’s employees performing services under this contract. Such employees shall be accountable not to the Government, but solely to the Contractor, who in turn is responsible to the Government.

1.3. GENERAL INFORMATION

WORKDAYS. Normal Duty hours are 0700 – 1600 Monday through Friday, excluding federal holidays as follows:

New Year’s Day, January 1st Martin Luther King's Birthday, 3rd Monday in January Washington's Birthday, 3rd Monday in February Memorial Day, Last Monday in May Juneteenth Day, Jun 19th Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October

Veteran's Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday.

1.3.1. Unless specifically identified as Government provided, the Contractor shall perform the following services identified in this PWS. The Contractor shall also ensure Quality Standards are maintained in the performance of this contract as identified in the Service Summary

1.3.2. MANAGEMENT AND OPERATION OF LAUNDRY PICKUP AND DELIVERY

SERVICE POINT. Manage and operate a Laundry Pickup and Delivery Service Point at Fort Sam Houston, Texas, in building 2640.

1.3.3. LAUNDRY PICKUP/DELIVERY SERVICE POINT. Operate Laundry Pickup and Delivery Service Point between the hours of 0715 – 1600, Monday through Friday, excluding holidays.

1.3.4. MAINTENANCE OF SERVICE POINT. Maintain the Laundry Service Point in a clean, neat and orderly condition at all times, emptying trash receptacles as needed in the dumpster located behind building 2640 and clean area adjacent to the loading dock that is the primary service zone for pickup and delivery.

1.3.5. PICKUP AND DELIVERY SCHEDULING. Coordinate the pickup and delivery schedules with unit representatives so as to meet lead time requirements as specified in Para

1.4.5 and avoid customer waiting.

1.3.7. RECEIVE, STORE, TRANSPORT, AND ISSUE UNIT ITEMS. Receive, temporarily store, transport and return authorized unit linen/items in such a manner as to maintain strict item accountability and lot integrity of all laundry/dry cleaning items, using commercially accepted laundry practices. The contractor shall coordinate pickup and delivery schedules with the mission partners; 32d Army Medical Department Center and School (AMEDD), Brook Army Medical Center (BAMC), 502 Force Support Group (FSG), Navy Medical Training Center (NMTC), Air Force, HHD 470th and their subordinate units, to meet lead time requirements and ensure the processing and delivery of laundered items meets mission requirements.

1.3.8. TRANSPORTATION OF LINEN. Soiled and clean items shall not be transported in the same vehicle at the same time.

1.3.8.1. All clean items shall be protected from soiling (dust, lint, debris) during transport to Pickup and Delivery Service Point.

1.3.9. SUFFICENT PERSONNEL. The Contractor shall provide sufficient personnel to maintain the Pickup and Delivery Service Point so as to avoid the customer waiting thirty (30) minutes or more.

1.4. LAUNDRY SERVICE.

1.4.1. SERVICE STANDARDS. Launder/process Fort Sam Houston organizational linen/equipment in accordance with general industry standards, care labels instructions and finishing codes as listed in Appendix 4.

1.4.2. ORGANIZATIONAL CLOTHING AND INDIVIDUAL EQUIPMENT. Launder organizational clothing and individual equipment (OCIE) IAW manufacturer labels, TM 10- 8400-201-23, and TM 10-8400-203-23 standards.

1.4.3. CLEAN. Laundered articles free from all water-soluble soils and spots; hygienically clean, and thoroughly rinsed to remove all detergents and chemicals; being odor free. White fabrics shall be free of tints and shall retain their whiteness and tensile strength. Colored fabrics shall be restored to their intended appearance.

1.4.4. CARE LABEL EXCEPTION. The Contractor shall follow care label instructions with the following exception: Chemical clothing (MOP Suits) used for training shall be washed with a cold-water detergent only formula.

1.4.5. PROCESSING TIME. Process all laundry items, 95% of the time, within three (3) working days after receipt of soiled linen/items.

1.4.6. LOT INTEGRITY. Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

1.4.7. PACKAGING. Bundle or assemble laundered linen and dry cleaning items in such a manner as to facilitate the transfer of linen/items between the Contractors facility and authorized drop off point on Fort Sam Houston, while maintaining accountability and lot integrity, and cleanliness and sanitation standards.

1.5. LOST OR DAMAGED LAUNDRY ITEMS.

1.5.1. The Contractor shall be liable for return of the number and kind of articles furnished for service under this contract; and shall indemnify the Government for any loss or damage to such articles.

1.5.2. The Contractor shall pay to the Government the value of any lost or damaged property using Federal supply schedule price lists. If the property is not on these price lists, the Contracting Officer shall determine a fair and reasonable price.

1.5.3. The Contracting Officer will allow credit for any depreciation in the value of the property at the time of loss or damage. The Contracting Officer and the Contractor shall mutually determine the amount of the allowable credit.

1.5.4 Failure to agree upon the value of the property or on the amount of credit due will be treated as a dispute under the Disputes clause of this contract.

1.5.5. In case of damage to any property that the Contracting Officer and the Contractor agree can be satisfactorily repaired, the Contractor shall repair the property within 30 days at its expense in a manner satisfactory to the Contracting Officer.

1.5.6. Return of unserviceable articles. The contractor will separate all items with visual or tangible damage and return to the customer using the same finishing codes, with annotation of the perceived condition.

1.6 INSPECTION AND ACCEPTANCE

1.6.1. ACCEPTANCE. Contractor laundered items are subject to acceptance by an appointed customer unit representative, or COR at the time of delivery or customer pickup. Customer representatives will be identified and listed by memorandum from the COR at time of award and as changes occur.

1.6.2. UNACCEPTABLE SERVICE. Contractor laundered items deemed unacceptable by the COR will be re-processed within one (1) workday at no expense to the Government, marked as rework laundry items, and segregated from other laundry and dry cleaning items.

1.7. LAUNDRY TICKET REQUIREMENT.

1.7.1. The Contractor shall provide commercially acceptable laundry and dry cleaning tickets. Laundry and dry cleaning tickets will consist of original and two copies; a copy will be provided to the authorized customer at the time of Pickup and Delivery. The delivery ticket shall contain at a minimum, the following information:

Contractor’s Name Delivery ticket number Contract number Date of pick-up Date of delivery Description, Quantity, Unit and Extended Price for each item and total price of delivered items Items not returned due to additional cleaning required.

Unserviceable items being returned Signature blocks for customer and contractor

The original laundry and dry cleaning tickets, once items have been returned, will be consolidated by date sequence, and hand-carried to the COR Office located at Building 4189, Room 2, 2199 Engine House Road, JBSA-Ft Sam Houston, TX by the end of first week of the following month.

1.7.2. The laundry ticket will clearly identify the authorized customer and unit (to include parent activity, e.g., A Co, 187th Medical Battalion, 32nd Brigade), item description, number of items being laundered, date and time of customer drop off, date and time of customer pickup, and customer signature. The Contractor shall ensure that only authorized designated customers receipt for items, in accordance with Para 1.6.1. above.

1.8. SALVAGED ITEMS. Perform salvage of linen items with AFMAN 34-135, Paragraph 8.7.

1.9. SMOKING POLICY. The contractor and its employees shall comply with the Air Force smoking policy as described in AFI 40-102 and federal and local policies.

1.10. SERVICE DURING CRISIS SITUATIONS. In accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis, this service has been identified as not a mission essential service.

2. QUALITY

2.1. QUALITY CONTROL. The contractor shall develop and maintain a Quality Control Program (QCP) to ensure services are performed in accordance with the PWS. The contractor shall develop and implement procedures to track, identify, prevent, remedy and ensure non-recurrence of defective service. The contractor is responsible for the QCP to include updates to ensure compliance with the PWS. Contractor’s QCP shall be provided to the Contracting Officer within ten (10) calendar days after award of contract.

2.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received throughout the life of the contract. The government representative will also evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from customers. The contractor shall be responsible for initially validating customer complaints. However, the Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

2.3. EMERGENCY EITHER NATURAL OR MANMADE. The contractor shall have a plan as to how they will fulfill the requirements of the contract in the event of a natural disaster either manmade or otherwise. To include outages of utilities.

2.4. CONTRACT DISCREPANCY REPORTS. When the Contractor’s performance is unsatisfactory, a Contract Discrepancy Notice will be given to the Contractor by the COR. The Contractor shall reply to the CO in writing giving reason for the unsatisfactory condition, corrective actions taken, and procedures to prevent recurrence. Payment will only be made for acceptable products and services provided.

2.5. POST-AWARD PRE-PERFORMANCE ORIENTATION CONFERENCE. The

contractor or its authorized representative may be required to attend a post-award conference prior to commencement of any work under the contract. The contracting office will notify the contractor after award of the contract, as to the specific time and location of conference.

2.6. PERFORMANCE EVALUATION MEETINGS. The Contractor Project Manager, CO, and the COR will meet quarterly, or as deemed necessary by the CO. Minutes will be taken at all performance evaluation meetings and furnished to the CO. Should the Contractor non-concur with the minutes, the Contractor shall state, in writing, any areas of non-concurrence, and submit to the CO within one (1) week of receipt of the signed minutes.

2.7. TENANT UNIT. Tenant units will participate in and comply with all provisions of the HAZCOM program administered by their host installation.

2.8. UNIT APPOINTMENT/TERMINATION LETTER - RECORD OF AUTHORIZED

SIGNATURE. Contractor shall ensure all authorized customer/units have current unit appointment letter on file and shall ensure only authorized units are provided laundry service under the terms of this contract. The unit appointment letter must list full name and address (to include parent activity) of the requesting unit, point of contact and phone number. The Government shall maintain the cards and shall process all new applicants. Government will provide the Contractor with a list of all units/parent activities authorized to receive this service at the time the contract is awarded. New customers/units who inquire directly with the Contractor shall be referred to the COR by the Contractor for in processing before the service is provided to that customer/unit.

3. SAFETY

3.1. SAFETY. The Contractor shall follow AFI 91-203, Air Force the US Air Force Mishap Prevention Program, in its entirety, the in the operation of the laundry pickup and delivery point at Building 2640, Joint Base San Antonio-Fort Sam Houston, Texas. The Contractor shall provide a safety orientation to all employees prior to their employment, and at least quarterly thereafter. The Contractor shall comply with all applicable Federal, State, and Air Force Instructions, including as a minimum, guidance in 29 Code of Federal Regulation (CFR) 1910, Occupational Safety and Health Act (OSHA) at all times.

3.2. HAZARDOUS COMMUNICATION (HAZCOM) PROGRAM. The Contractor shall follow AFI 90-821, Hazardous Communication, para 2.7., in the operation of the laundry pickup and delivery point. The Contractor shall provide Hazardous Communication training to all employee(s) prior to employment, and at least quarterly thereafter.

3.3. INFECTIOUS CONTROL PROGRAM. The Contractor is responsible for having a basic infection control program that meets all Federal and State requirements. An example can be found at osha.gov; Bloodborne Pathogens and Hazardous Communication Standard. The Contractor will provide Blood Borne Pathogen training to all employees having direct contact with potentially hazardous soiled laundry.

3.4. KEY CONTROL.

3.4.1 The Contractor shall control keys issued by the Government to prevent loss or use by unauthorized persons. The Contractor shall not duplicate Government keys. The Contractor shall include key control procedures in the Contractor’s QC Plan.

3.4.2. The Contractor shall report the loss of a key(s) to the CO immediately during normal duty hours, or at the beginning of the next day, if the loss occurs outside of normal duty hours.

3.4.3. In the event keys are lost, the CO may require the Contractor to re-key or replace the affected locks at no cost to the Government. The Government, at its option, may replace or re-key the affected lock(s) and deduct the total cost of re-keying or replacing the lock(s) from the monthly payment due the Contractor.

4. SECURITY REQUIREMENTS.

4.1. All DoD contractor employees must submit a Position of Trust background investigation (SF 85P) to the 502 Security Forces/Pass and Identification Office, building 4179. Each Facility Security Officer (FSO) must setup a profile in the Defense Information System for Security (DISS) for each contractor employee within 5 working days of employment. The contractor, when notified of an unfavorable determination by the government, shall withdraw the employee from consideration from working under the contract.

4.2. The Contractor shall be responsible for obtaining installation access as required (e.g., ID cards and vehicle registration), through the COR for all Contractor personnel authorized to work on the installation. All Government furnished identification shall be returned to the Government upon termination of the contract or when an employee no longer works at this installation

(JBSA-FSH).

4.3. Operational Security (OPSEC) training is provided by the AF to all personnel to include contractors to enhance effectiveness and understanding.

5. GOVERNMENT FURNISHED FACILITIES AND SERVICES

5.1. GOVERNMENT FURNISHED FACILITIES. The Government will provide for the Contractor’s use, the laundry pickup and delivery point facility, consisting of approximately 690 sq ft, and approximately 35 feet of loading dock space adjacent to the warehouse space connected by a large overhead door located at Building 2640 (back loading dock), 2310 Harney Road, Joint Base San Antonio, Fort Sam Houston, Texas. Storage is not part of the requirement, but the space includes the storage capability to store government provided linen and laundry and dry cleaning items in the event a unit fails to pick-up.

5.1.1. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work- around have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to base wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided there under. The fact that no such conditions have been identified does not guarantee that any possible hazards do not exist, nor that work around procedures will not be necessary, nor that will the facilities, as furnished be adequate to meet the responsibilities of the Contractor Compliance with OSHA and other applicable laws and regulations for the protection of employees is the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirements to make corrections according to approved plans of abatement subject to base wide priorities. Before any modifications of the facilities are performed by the Contractor at his or her expense, the Contractor shall furnish the CO documentation describing, in detail, the facility modification requested. No alterations to the facilities will be made without specific written permission from the CO. In the case of alterations necessary for compliance with OSHA, such permissions will not be reasonably withheld. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications accepted. These facilities shall only be used in the performance of this contract.

5.2. GOVERNMENT FURNISHED SERVICES. The Government will make pertinent items available for the contract.

5.2.1. The Government will furnish the following services to operate the JBSA-FSH Pickup and Delivery Point.

• Utilities. All utilities necessary for the operation of the Laundry Pickup and Delivery Service Point.

• On-Post, access-only telephone (Class C) for official use only.

• Refuse Collection. A dumpster is provided for the daily emptying of trash cans.

• Insect and Rodent Control. The Government will provide as needed pest control services. The Contractor Shall notify the CO any time insect and rodent activity or harborage is discovered to receive pest control services.

5.2.2 Police and Fire Protection. (Fort Sam Houston (210) 221-2222 or 911).

6. LIST OF APPENDICES

Appendix 1-- Service Summary Appendix 2-- Applicable Publications and Forms Appendix 3--Acronyms, Abbreviations, and Definitions Appendix 4-- Workload and Finishing Codes Appendix 5--Inspection Checklist Appendix 6--Customer Complaint Report

APPENDIX 1

SERVICE SUMMARY:

PERFORMANCE

OBJECTIVE

PWS Reference Performance Threshold Method Of Surveillance

Operate the 1.Laundry Pickup and Delivery Service Point between 0715 - 1600 hours, Para: 1.3.3. This requirement is met when the contractor opens the activity 100% of the time.

Periodic Surveillance

Monday - Friday, excluding holidays.

2.Process all laundry items within three (3) workdays after receipt of soiled items.

Para: 1.4.5. This requirement is met when the contractor makes all item available to the customer 95% of the time during a month in the sited time period.

Random Sampling

3.Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

Para: 1.4.6. This requirement is met when the contractor returns all item/loads together to the customer 95% of the time during a month.

Customer Complaints

4. Return of unserviceable articles

Para: 1.5.6. This requirement is met when the contractor returns all item/loads together to the customer 100% of the time.

Periodic Surveillance

APPENDIX 2

APPLICABLE PUBLICATIONS AND FORMS

GENERAL. Publications are listed below and have been coded as Mandatory (M). The Contractor is obligated to follow the publications coded mandatory to the extent specified in this contract. The Contractor shall be guided by those mandatory publications coded to the extent necessary to accomplish the requirements of this contract. Supplements or amendments to listed publications from any organizational level maybe issued during the life of the contract. The COR shall assist the contractor in obtaining a copy of applicable publications and forms upon start of contract, thereafter, it shall be the Contractor’s responsibility to coordinate with the COR to ensure they are in possession of the most current copies.

REGULATION MANDATORY/ADVISORY PUBLICATION DATE

OSHA Blood Borne Pathogens M 14 May 2019 CFR 1910.1030, section 16

TM 10-8400-203-23, General Repair Procedures M 1 Oct 2014 for Individual Equipment, (in its entirety).

TM 10-8400-201-23, General Repair Procedures M 1 Oct 2014 for Clothing, (in its entirety).

M 24 Jul 2019

M 25 Jul 2019

M 25 Jul 2019

AFI 10-701, Operations Security, para. 1.9.

AFI 91-207, The Air Force Traffic Safety Program, (in its entirety).

AFMAN 34-135, Air Force Lodging and Air Force Laundry and Linen Exchange Programs Common Table of Allowance (CTA), 50-900.

41 CFR Public Contracts and Property Management, Section 109-28

M

M

1 Jul 2019

6 Mar 2024

APPENDIX 3

ACRONYMS AND DEFINITIONS

A. ACRONYNMS:

AFI Air Force Instruction AFMAN Air Force Manual CDR Contract Discrepancy Report CFR Code of Federal Regulations CLIN Contract Line Item Number COR Contracting Officer Representative DOD Department of Defense JBSA-FSH Joint Base San Antonio-Fort Sam Houston IAW In Accordance With NLT No Later Than OCIE Organizational Clothing and Individual Equipment OSHA Occupational Safety and Health Act PBWS Performance Base Work Statement QC Quality Control TM Technical Manual

B. DEFINITIONS:

1. STANDARD DEFINITIONS. The Federal Acquisition Regulation (FAR), Air Force Doctrine Document (AFDD) 1-02, Air Force Supplement to the Department of Defense Dictionary of Military and Associated Terms, and Authorized Abbreviations, Brevity Codes, and Acronyms are the references for definitions and acronyms not listed below:

2. . CONTRACTING OFFICER (CO). A Government Official with authority to enter, administer, and/or terminate government contracts and to make related determinations and findings.

3. CONTRACT OFFICER’S REPRESENTATIVE (COR). Individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

4. CUSTOMER COMPLAINTS. A quality assurance program used by the Government to evaluate the quality of service provided by the Contractor.

5. QUALITY ASSURANCE (QA). Those actions taken by the Government to ensure services meet the requirements of this contract.

6. QUALITY CONTROL (QC). Those actions taken by the Contractor to control the in-process performance of services so that they meet the standards of this contract.

7. REAL PROPERTY. Land and rights therein, ground improvements, utility systems, buildings and structures excluding facility equipment.

8. EQUIPMENT. Although not all inclusive, it includes all washer extractors, dryers, flatwork ironers, towel folders, steam tunnel, presses, and other similar items used in the operation of the laundry.

9. SUPPLIES. Expendable items such as paper and paper products, cleaning and janitorial materials, string, plastic wrap, hangers and other similar items used in the operation of the laundry.

10. SHALL. As defined in Websters dictionary has a meaning that action is required. This word is used in connection with the Contractor and specifies that the provision is binding.

11. WILL. As defined in Websters dictionary has a meaning to express desire or choice, willingness, consent, or negative constructions refusal. This word is used to express a declaration of purpose on the part of the Government.

GENERAL MATTERS

1. FACILITIES. Government furnished operating building(s) and areas assigned to the Contractor for contract performance.

2. UNSERVICABLE ARTICLES. Government linen items that is no longer usable for their intended purpose. (para 1.5.6)

3. REPAIRABLE ITEMS. Government articles with minor rips, tears, (less than four inches) open seams, holes, missing buttons, and broken zippers. Reference TM.

4. WASHABLE. Term applied to garments or fabric which may be washed without damage to color or result in shrinkage.

5. FAIR WEAR AND TEAR. A condition related to laundered items which are attributed to the item having been worn out by normal usage without any sign of negligence or misuse.

6. ORGANIZATIONAL CLOTHING INDIVIDUAL EQUIPMENT (OCIE). All items listed in the Common Table of Allowance (CTA), 50-900.

7. LOT INTEGRITY. The process which an item retains its identity and organizational ownership during the laundering process.

8. UNIT REPRESENTATIVE. An individual authorized by a specific authorized customer to turn in and receive laundered items.

9. LAUNDERING. The process by which soiled garments or linen items are cleaned. The term includes cleaning by mechanical or automated means using appropriate industry standard cleaning solutions, detergents and additives, and water temperatures.

10. LEAD TIME. The amount of time taken from the time the Contractor receipts for the soiled or nonconforming laundry items to the time those same items are made available for authorized customer pickup at the designated location as specified in this PBWS.

11. SANITIZED. Soiled garments made free of soil, filth, bacteria, and other foreign objects that may or will endanger health or cause infection.

12. PRICE PER EACH PIECE. Contractor established cost to the Government for the laundering of a laundry item.

APPENDIX 4

Workloads and Finishing Codes

Estimated Quantities

ITEM DESCRIPTION

FINISHING

CODES

CATEGORY

ESTIMATED

QUANTITIES

CATEGORY A ITEMS

Bag, Barracks W, D A 4,630 Blanket, Cotton (Twin) W, D, F, T A 28,767 Blanket, Wool W, D, F, T A 50,000 Case, Pillow (Standard) W, FWI, F, T A 50,000 Cover, Mattress (Twin) W, D, F, T A 1909 Coveralls W, S, H A 720 Napkin (Standard) W, FWI, F, T A 337 Pad, Mattress (Twin) W, D, F, T A 3,988 Pants, Scrub W, D, F, T A 3,512 Pillowcase W, D, F, T A 4,630 Sheet, Fitted (Twin) W, FWI, F, T A 4,987 Sheet, Flat (Twin) W, FWI, F, T A 50,000 Shirt, (OCP) W, S, H A 256 Shirt, Scrub W, D, F, T A 1,325 Smock, Food Handler W, D, P, H A 1,061 Jersy, Sports W, D, F, T A 800 Wrapper W, D, F, T A 526

TOTAL CATEGORY A ITEMS 207,448

CATEGORY B ITEMS

Bag, Duffel W, D B 8,947 Belt, Pistol W, D B 11,436 Case, Ammo W, D B 12,425 Case, First Aid W, D B 11,899 Cover, Bivy W, D B 590 Cover, Canteen W, D B 10,897 Cover, Helmet W, D B 9,062 Pants, JLIST (Chemical) W, D, F, W B 1,291 Jacket, JLIST (Chemical) W, D, F, T B 1,291 Pouch, IFAK W, D, F, T B 348

Liner, Poncho W, D, F, T B 497 Pack, Alice W, D B 620 Pack, Field W, D B 10,869 Parka W, D, H B 1,452 Straps W, D B 1,055 Suspenders W, D B 5,820 Trousers (OCP) W, D, F, T B 856 Vest, Ind Tactical Load Bearing W, D B 3,562 Pack, Waist W, D B 2,000 Webbing W, D, F, T B 2,869 Panel, Tactical Assault W, D B 2,100 Pouch, Grenade W, D B 2,100

TOTAL CATEGORY B ITEMS 103,898

CATEGORY

C ITEMS

Bag, Sleeping W, D C 20,323 Drapes or Curtains W, S, H C 84 Dress, Pressed (White) W, P, H C 13 Pillow, Synthetic (Fiber filled) W, D C 7,983 Table Skirt (Mixed Sizes/Colors) W, P, F, T C 81 Tablecloth (Mixed Sizes/Colors) W, FWI, F, T C 123 Coat, Freezer W, S, H C 200 Flag, Cotton/Nylon W, D F, T C 200

TOTAL CATEGORY C ITEMS 29,007

CATEGORY

D ITEM

Vest, Outer Tactical HW, SOS, AD D 4,067

TOTAL ESTIMATE WORKLOAD

COUNT

CATEGORIES A, B, C, and D 344,420

LEGEND:

W - Wash H - Hanger D - Dry T - Tie with String F - Fold S - Steam Tunnel P - Press FWI - Flat Work Ironer HW - Hand wash SOS - Scrub off Soil AD - Air Dry

APPENDIX 5

INSPECTION CHECKLIST

CONTRACTING OFFICER REPRESENTATIVE (COR)

RECORD OF CONTRACTOR SURVEILLANCE & RATING

CONTRACT DESCRIPTION SURVEYED: JBSA Laundry & Dry Cleaning Service Contract

CONTRACT NUMBER: FA3016-XX-D-XXXX

NAME OF COR:

DATE/TIME/LOCATION:

CHECK TYPE OF SURVEILLANCE:

MONTHLY COR SURVEILLANCE

JOINT ASSESSMENT (ADMINISTRATOR AND COR) REVIEWMOF SAMPLING GUIDES

CONTRACT PARAGRAPH NUMBER REFERENCING THE REQUIREMENT:

(Insert PWS paragraph reference)

METHOD OF SURVEILLANCE USED

TREND ANALYSIS PERIODIC

SURVEILLANCE

CONTRACTOR METRICS

RANDOM SAMPLING

CUSTOMER COMPLAINTS

100% INSPECTION

A-ACCEPTABLE / UN-UNACCEPTABLE A UN N/A

1. (Insert Performance Objective)

2. (Insert Performance Objective)

COR RATING OF CONTRACTOR FOR MONTH (Jul-20):

ACCEPTABLE UNACCEPTABLE

NARRATIVE OF PERFORMANCE – LIST AND DESCRIBE ITEMS SURVEYED AND DETAIL THE

CONTRACTOR’S PERFORMANCE:

DESCRIBE IN DETAIL CONTRACTOR DEFICIENCIES IDENTIFIED (IF APPLICABLE):

DESCRIBE IN DETAIL WHAT ACTIONS WERE TAKEN AS A REMEDY OF CONTRACTOR

DEFICIENCIES IDENTIFIED (IF APPLICABLE):

OFFICIAL SIGNATURES

CONTRACTING OFFICER’S REPRESENTATIVE (COR) DATE

CONTRACTOR ADMINISTRATOR’S SIGNATURE DATE

APPENDIX 6

Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF

COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION BUILDING

NUMBER

INDIVIDUAL PHONE

NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY