Final_Draft_PWS_Training_Aircraft_Maint_Svcs_31_JUL_17.pdf

Inter-American Air Forces Academy (IAAFA) Performance Work Statement (PWS)

37th Training Wing JBSA Lackland, Texas

A

TABLE OF CONTENTS

SECTION 1 – EXPECTATIONS Page

Section 1-1 Mission 1

1.1. Mission Overview………………………………………………………

1.2. Goals and Objectives……………………………………………………

SECTION 2 – SERVICES 1

Section 2-1 Services 1

2.1. Description of Services…………………………………………………………... 1

2.1.1. Hours of Operation………………………………………………………………. 2

2.1.2. Personnel………………………………………………………………………

2.1.3. Security………………………………………………………………………….. 4

2.1.4. Environmental Protection………………………………………………………... 6

2.1.5. Occupational Safety and Health…………………………………………………. 9

2.1.6. Service Provider Contingency Requirements……………………………………. 9

2.1.7. Emergency Plans & Services…………………………………………………….. 9

2.1.8. Technical Guidance……………………………………………………………… 9

2.1.9. Required Reports, Meetings, and Collateral Duties…………………………….. 10

2.1.10. Communications………………………………………………………………… 10

2.1.11. Records Management and Administrative Support……………………………… 10

2.1.12.

Service Provider Furnished Services, Equipment, Property, Supplies and

Vehicles…………………………………………………………………………..

2.1.13. Government Observations/Surveillance…………………………………………. 10

2.1.14. Service Provider Mobilization/Changeover……………………………………… 11

2.1.15. Facilities Management…………………………………………………………… 11

2.1.16. Financial Management…………………………………………………………… 11

2.1.17. Automated Maintenance Information Systems…………………………………... 12

2.1.18. Training………………………………………………………………………….. 12

2.1.19. Maintenance Management (General)……………………………………………. 13

2.1.20. Equipment Maintenance…………………………………………………………. 14

2.1.21. Trainer Maintenance……………………………………………………………... 15

B

2.1.22. Quality Control (QC).…………………………………………………………. 18

2.1.23. Miscellaneous Services…………………………………………………………... 19

2.1.24. Technical Order Distribution Administrator…………………………………

2.1.25. Special Events…………………………………...……………………………….. 20

Section 2-2 Services Summary 20

2.2.1. Service Delivery Summary………………………………………………………. 20

Section 2-3 General Information 22

2.3.1. Facilities.………………………………………………………………………… 22

2.3.2. Equipment……………………………………………………………………….. 22

2.2.3. Material………………………………………………………………………….. 23

2.3.4. Administrative and Janitorial Supplies…………………………………………... 23

2.3.5. Material Accountability………………………………………………………….. 23

2.3.6. Repair of Government Property Damaged by the Service Provider……………... 24

2.3.7. Government Property Control……………………………………………………. 24

2.3.8. Government Provided Services……………………………………………

Appx 2A Equipment Maintenance Work Load……………………………………………. 25 Appx 2B Applicable Publications…………………………………………………………. 37 Appx 2C Engine Management…………………………………………………………….. 40 Appx 2D Government Furnished Facilities and Property…………………………………. 41 Appx 2E Definitions and Acronyms………………………………………………………. 42

SECTION 1— MISSION

1.1. Overview: The mission of trainer maintenance services for the Inter-American Air Forces Academy (IAAFA) is to ensure that all Ground Instruction Training Aircraft ( GITAs), Trainer Aircraft Aids (TAA), mock ups/training aids, and Support Equipment (SE) Aerospace Ground Support (AGE) utilized for the 318 TRS training mission are maintained to applicable standards and available to meet instructor and student needs as required by the mission. Other responsibilities include, but are not limited in some degree, to Plans and Scheduling (P&S), Engine Management (EMB), Aerospace Vehicle Distribution Officer (AVDO), Support Section management, Technical Order Distribution Officer (TODO/TODA), as well as the performance of other additional duties identified in this statement of work

1.2. Goals and Objectives.

1.2.1. GITA Maintenance: Provide safe, reliable, and timely maintenance services to ensure training equipment and systems are properly and safely configured to meet instructor requirements to accomplish the training mission and meet Air Force technical specifications.

1.2.2. TAA Maintenance: Provide safe, reliable, and timely maintenance services that ensure TAAs are properly and safely configured to meet instructor requirements to accomplish the training mission and meet Air Force technical specifications.

1.2.3. Trainer Mock-Up Maintenance: Provide safe, reliable and timely maintenance services that ensures trainer mock-up are properly and safely configured to meet instructor requirements to accomplish the training mission and meet Air Force technical specifications.

1.2.4. Support Equipment/Aerospace Ground Equipment (AGE) Maintenance: Provide safe, reliable and timely maintenance services that ensure support equipment/AGE are properly and safely configured to meet instructor requirements to accomplish the training mission and meet Air Force technical specifications.

1.2.5. Plans and Scheduling (P&S) Function: Provide proper plans and scheduling of all assigned aircraft, trainers, mock-ups, training aids, and AGE/SE in accordance with Air Force publications.

1.2.6. Engine Management Branch (EMB) Function: Provide proper engine(s) tracking to ensure accountability of all aircraft installed and classroom/static engines.

1.2.7 Support Section Management Function: Performs duties of an active flightline tool support section to include but not limited to PMEL, TO Library, and track electronic devices that support the 318th mission.

SECTION 2—SERVICES

2.1 Description of Services: The service provider shall provide Forms documentation (includes automated maintenance information systems [MIS]), and maintenance of assigned powered and non-powered (AGE) and (SE). The service provider shall also provide (GITA), TAA, trainer mock-ups, and AGE/SE maintenance services to the Inter-American Air Force Academy (IAAFA). The service provider staff shall be fully trained, qualified, and knowledgeable professionals to perform assigned duties and responsibilities. The service provider shall ensure quality work performance in accordance with applicable DoD, USAF, MAJCOM and local directives and technical orders (TOs). Additionally, the service provider shall partner with the 502D Air Base Wing (ABW), IAAFA and the Lackland community to continuously improve the quality of programs and services offered to customers

2.1.1. Hours of Operation: Hours of operation for each element of the contract are enumerated below:

2.1.1.1. Contract Manager and Alternate: The service provider shall provide an on-site contract manager or alternate(s) that is physically present during the 318 TRS hours of operation (normally 0600-1600) Monday through Friday excluding non- working federal holidays. In the event of the contract managers’ absence, the contract manager shall notify and provide the Contracting Office Representative (COR) the name of the alternate contract manager.

2.1.1.2. Support Equipment (AGE/SE) Maintenance: The service provider shall ensure proper and serviceable equipment is available to support the next day’s mission as well as provide services as outlined in this work statement to meet instructor requirements to accomplish the training mission during the 318 TRS training hours of operation (normally 0630-1430) Monday through Friday excluding non-working federal holidays.

2.1.1.3. IAAFA Trainer Maintenance: The service provider shall ensure proper and serviceable GITA, TAA, mock-ups and trainers maintenance support is available for the 318 TRS training hours of operation (normally 0630-1430) Monday through Friday excluding non-working federal holidays.

2.1.1.4. Federal Holidays: The service provider is not required to provide services on federal holidays designated as non-duty days unless the contracting officer directs otherwise. The service provider should be aware that support over federal holidays during times of national crisis, military contingency or other emergencies shall be required.

2.1.1.5. AETC Family Days: The AETC Commander typically declares a day off for military personnel in conjunction with the federal holidays of July 4th, Thanksgiving, Christmas, and New Years. AETC Family Days are not federal holidays. The service provider is expected to provide full and appropriate staff and management for AETC Family Days per the hours of operation prescribed and services required by this work statement to ensure operational equipment is ready for training. The service provider shall use company vacation during Family Days if there is no equipment unserviceable that shall cause course deviations.

2.1.2. Personnel: The service provider shall exercise management and operational control over, and retain full responsibility for, the performance requirement set forth in this work statement. The Government shall not exercise any direct supervision over the service provider’s employees performing services under this contract. All potential concerns and/or disputes regarding this matter shall be coordinated through the COR.

2.1.2.1. Contract Manager/Alternate Contract Manager: The on-site contract manager or alternate contract manager shall be responsible for the overall management and coordination of this contract and shall act as the central point of contact with the Government. The on-site contract manager or alternate shall attend meetings as determined by the Functional Commander/Functional Director (FC/FD) or Contracting Officer (CO). The on-site contract manager or alternate(s) shall have full authority to act for the service provider on all contract matters relating to daily operation of this contract. The manager or designated alternate(s) shall be available on-site within one hour of notification outside of normal working hours. The service provider shall furnish in writing to the CO/FC/COR the names and phone numbers of the contract manager, the alternate, and all service provider management and supervisory personnel not later than contract pre-performance conference.

Only those individuals identified by the service provider’s headquarters to the CO/FC/COR in writing shall serve as contract manager or alternate. The CO/FC/COR shall be notified immediately in writing if changes are made.

2.1.2.2. Employees: The service provider shall not use the services of any person in the performance of this contract whose presence or action(s) endangers the health, life, safety, security, general wellbeing or operational mission of the installation to include equipment and facilities and its population.

2.1.2.2.1. The service provider shall provide only properly trained (per the parameters of this work statement and the government accepted service provider training plan), qualified, and/or certified technicians. Personnel performing maintenance that do not have experience on assigned equipment shall immediately complete a comprehensive (service provider funded) training program prior to performing any trainer maintenance. Such training shall be documented in a training and/or personnel record.

2.1.2.2.2. The service provider shall not employ any person who is an employee of the Department of the Air Force (either military or civilian) unless such person has received waivers of any installation policies restricting employment or if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities.

2.1.2.2.3. The service provider shall not employ any person who is a spouse or dependent child of a Department of the Air Force employee (either military or civilian) when such Air Force employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

2.1.2.2.4. The service provider acknowledges that off-duty employment of active duty military personnel shall interfere with the service provider’s ability to perform because such personnel are subject to changes in military duty hours, deployment, temporary duty travel and permanent change of station orders. The abrupt absence of these personnel shall not constitute an excuse for nonperformance under this contract.

2.1.2.2.5. Service provider employees shall be subject to substance abuse testing as a result of an AFI 91-204 Safety Investigations and Reports investigation when an individual’s actions or inactions are suspected as factors in a mishap sequence. The CO shall identify the employees to be tested and the drugs and substances for which those employees shall be tested. The service provider shall accomplish the specified testing using a certified (i.e., a certified lab that meets Department of Health and Human Services (DHHS)/ Substance Abuse and Mental Health Services Administration (SAMHSA) certification) medical substance abuse testing facility. Results of the test(s) shall be provided to the Government solely for the purpose of completing an investigation IAW AFI 91-204 Safety Investigations and Reports.

2.1.2.2.6. Service provider employees shall possess a current and valid U.S. driver’s license. All service provider personnel shall also poses a government vehicle operator’s license to support all ground handling maintenance and shall be properly certified and authorized.

2.1.2.3. Personal Appearance: The service provider personnel shall show clear, continuous evidence of a professional workforce. The service provider’s personnel shall present a neat and well-groomed appearance.

2.1.2.3.1. Service provider personnel shall wear distinctive clothing/uniforms (shirts and pants/shorts) with embroidered badges that clearly depict the company name and employee name. Management employees shall wear uniforms of a distinctively different color from labor employees to ensure their status is readily apparent. The service provider shall provide jackets/coats that shall have embroidered badges and organizational patch that clearly depict the company name and employee’s last name. All clothing worn by service provider personnel shall conform, as a minimum, to TO 00-25-172, AF directives, applicable technical data and Occupational Safety and Health Administration (OSHA)

Standards. The service provider shall ensure clothing and jewelry worn by employees does not present a foreign object damage (FOD) hazard. The Government shall determine what is considered a FOD hazard.

2.1.2.3.2. During periods of warm weather, (except in support of distinguished visitors [DVs]) the wearing of sleeved T-shirts as outer garments is permitted only while performing maintenance tasks.

2.1.2.3.3. The following apparel SHALL NOT BE WORN: Apparel in a ragged or frayed condition, jeans, tank tops, halter tops, crop tops, sleeveless shirts, mesh and see through garments, exposed clothing with obscene or advertising logos or undergarment type shirts worn as exterior clothing, gym or sweat suit apparel, and other abbreviated attire, or any clothing that in the judgment of the Government could present an unfavorable image or cast discredit upon the installation, its personnel, or the United States Air Force.

2.1.2.3.4. Service provider’s employees shall be in uniform no later than 60 calendar days following contract performance start date and no later than 30 days for newly hired employees subsequent to performance start.

2.1.2.3.5. The service provider shall provide a hat displaying the company logo only. The Air Force retains approval authority over the color of the hat. No other hats/caps are authorized. During periods of cold weather employees are authorized to wear plain (no patches) black or dark blue watch caps (ski caps) as an option. If hats/caps are worn, they shall adhere to USAF, AETC, OSHA, and commercial FOD prevention directives/standards.

2.1.3. Security:

2.1.3.1. Service Provider Notification Responsibilities. The service provider shall notify the Information Security Program Manager (ISPM) 30 days before on-base performance of the service.

The notification shall include:

2.1.3.1.1. Name, address, and telephone number of service provider representatives.

2.1.3.1.2. The contract number and contracting agency.

2.1.3.1.3. The reason for the service (i.e., work to be performed).

2.1.3.1.4. The location(s) of service performance and future performance, if known.

2.1.3.1.5. The date service performance begins.

2.1.3.1.6. Any change to information previously provided under this paragraph.

2.1.3.2. Obtaining and Retrieving Identification Media. As prescribed by the AFFAR 5352.242-9000, Service provider access to Air Force installations, the service provider shall comply with the following requirements:

2.1.3.2.1. The service provider shall obtain DoD Common Access Card (CAC) as needed for all service provider personnel who perform work on the Air Force installation(s) cited in the contract.

2.1.3.2.2. During performance of the service, the service provider shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site IAW with local guidance.

2.1.3.2.3. Immediately upon completion or termination of the service or expiration of the CAC, the service provider shall ensure that all CACs issued to service provider employees are returned to the issuing office.

2.1.3.2.4. Failure to comply with these requirements shall result in withholding of final payment to the service provider.

2.1.3.3. The service provider shall ensure the following items required for service performance are obtained for employees:

2.1.3.3.1. DD Form 1172, Application for Uniformed Services Identification Card (AFI 36-3026, Identification Cards For Members of The Uniformed Services, Their Family Members, and Other Eligible Personnel, and AETC Instruction 36-3001, Issue and Control of AETC Civilian Identification (ID) Cards).

2.1.3.3.2. AF Form 75, Installation Access Pass issued upon favorable return of a single agency check (DoD 5200.08R).

2.1.3.3.3. DoD Common Access Card (CAC), (AFI 36-3026).

2.1.3.4. Suitability Investigations. Service provider personnel shall successfully complete, as a minimum, a National Agency Check with Inquiries (NACI), before operating government furnished workstations that have access to Air Force e-mail systems. These investigations shall be submitted by the government at no additional cost to the service provider. The service provider shall comply with the DoD 5200.2-R, Personnel Security Program, and AFI 33-119, Electronic Mail (E-Mail) Management and Use, requirements.

2.1.3.5. Listing of Employees. The service provider shall maintain a current listing of employees. The list shall include employee's name, social security number, and date of investigation if service work involves unescorted entry to Air Force restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer and ISPM prior to the service start date. Updated listings shall be provided when an employee's status or information changes.

2.1.3.6. Freedom Of Information Act Program (FOIA). The service provider shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program, requirements.

The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The service provider shall comply with AFI 33-332, Air Force Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. The service provider shall remove or destroy official records only in accordance with AFMAN 37-139, Disposition of Records—Standards, or other directives authorized in AFI 37-138, Records Disposition—Procedures and Responsibilities.

2.1.3.7. Reporting Requirements. The service provider shall comply with AFI 71-101, Volume- 1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Service provider personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, service provider personnel, resources, and classified or unclassified defense information. Service provider employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

2.1.3.8. Personnel Security. Service provider personnel requiring unescorted entry to controlled or restricted areas designated by the installation commander shall comply with base access requirements.

These requirements are contained in AFI 31-101, for installation access and AFI 31-501, for suitability determinations.

2.1.3.9. Additional Security Requirements. In accordance with DoD 5200.1-R and AFI 31-401, the service provider shall comply with AFI 33-202, Computer Security; AFI 33-203, Emission Security (EMSEC) Program; AFI 33-204, Information Protection Security Awareness, Training, and Education (SATE) Program; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC);

and AFI 10-1101, Operations Security (OPSEC) Instructions.

2.1.3.10. Physical Security. The service provider shall safeguard all government property, including controlled forms, provided for service provider use. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured.

2.1.4. Environmental Protection: The service provider shall perform the requirements of this PWS IAW with all applicable OSHA, federal, state, and local environmental protection and health laws and regulations to include the local Installation Restoration Plan. Additionally, the service provider shall partner with the 802 MSG, IAAFA and the Lackland community to continuously improve the quality of programs and services offered to customers.

2.1.4.1. The service provider or any sub-service providers shall submit the following to the CO prior to working on Lackland AFB:

2.1.4.1.1. Inventory of all Hazardous Materials. (A hazardous material is any material that falls under the 29 CFR 1910.1200 regulation and requires a Material Safety Data Sheet (MSDS)).

2.1.4.1.2. MSDS for those hazardous materials.

2.1.4.2. The service provider shall submit the following to the Lackland AFB HAZMART:

2.1.4.2.1. Service provider profile worksheet with process profiles.

2.1.4.2.2. AF Form 3952, Chemical Hazardous Material Request/Authorization, for all material that has been designated for tracking. (The service provider can obtain hard or electronic copies of these forms by contacting the HAZMART).

2.1.4.2.3. The service provider and any sub-service providers shall submit a monthly usage report to the HAZMART. The report is for the prior month and should include all HAZMAT purchased.

2.1.4.3. When the service provider terminates the contract or sub-service provider leaves he shall remove all HAZMAT that is not government furnished from the work-site and ensure proper disposition.

2.1.4.4. The service provider shall store, transport, and handle all HAZMAT IN ACCORDANCE WITH applicable safety and fire regulations.

2.1.4.5. The service provider shall ensure that none of the following materials are used or brought onto

Lackland AFB without the prior coordination and approval of the CO or designated representative with

CES/CEV:

2.1.4.5.1. Asbestos-containing materials.

2.1.4.5.2. Paints or coatings containing mercury in excess of 200 parts per million for interior applications or lead in excess of 0.06 percent lead by weight of the nonvolatile solids for interior or exterior applications.

2.1.4.5.3. Paint products with a date of manufacture prior to 30 Sept 91.

2.1.4.6. The service provider shall contact and coordinate disposal of all waste material with CES/CEV and shall manage and dispose all hazardous, non-hazardous and Universal wastes generated from their operations in accordance with regulatory requirements. The service provider shall appoint a manager for each satellite accumulation point (SAP) and ensure that each SAP manager has completed and documented all required local hazardous waste training. (by way of Lackland AFB ESOHTN).

2.1.4.7. If Lead Based Paint (LBP) is suspected on any training aid or equipment the service provider shall provide the CO or designated representative complete description of the testing used to determine the presence or absence of LBP. The service provider shall meet all federal, state, and local regulatory requirements regarding LBP removal, handling, storage, hauling, and disposal in coordination with the

COR.

2.1.4.8. Service provider personnel working with ozone depleting substances (ODS) shall be certified in accordance with the applicable regulations. Any release of an ODS shall be immediately reported to

CES/CEV.

2.1.4.9. The service provider shall turn in any electrical equipment suspected of containing Polychlorinated Biphenyls (PCB) to the CES Environmental Flight.

2.1.4.10. No hazardous materials or substances, petroleum products, or materials of environmental concern shall be intentionally discharged or spilled onto the ground, asphalt, or concrete-covered surfaces or improperly disposed at job sites by any service provider personnel.

2.1.4.11. Any spills by the service provider that cannot be contained or cleaned shall be reported immediately to the Lackland AFB Fire Department. The service provider shall provide information on the type of spilled material, amount, and location. Spills of large quantities of any type material shall be reported to the CO or designated representative, and CES/CEV. The following information shall be reported:

2.1.4.11.1. Date and time of incident.

2.1.4.11.2. Date and time of Fire Department notification.

2.1.4.11.3. Material/waste spilled (include MSDS[s]).

2.1.4.11.4. Estimated quantity spilled.

2.1.4.11.5. Location (8” X 11” site map).

2.1.4.11.6. Probable cause of spill.

2.1.4.11.7. Any reported injuries.

2.1.4.11.8. Any contaminant procedures implemented.

2.1.4.11.9. Disposition of all materials/wastes spilled, for example, cleanup, absorbed, or discharged to sanitary sewer, etc.

2.1.4.12. During after-hours, weekends and holidays, notify CES/EMCS (Energy Management Control System.

2.1.4.13. The service provider shall reimburse the Government for any remediation undertaken to clean up releases by the service provider and for any civil or criminal fines or penalties for any environmental infraction caused by the service provider (or any sub service providers). The service provider shall be responsible for paying any regulatory agency (OSHA, EPA or NRC, etc.) fines that are a result of contract operations.

2.1.4.14. The service provider shall comply with Green Procurement/Pollution Prevention requirements. Recycled content materials shall be used unless one of the following exclusions is applicable:

2.1.4.14.1. The recycled-content materials do not meet or exceed the performance specification of the non-recycled-content materials being required by the contract.

2.1.4.14.2. The use of recycled-content materials would make the contract costs prohibitive.

2.1.4.14.3. Recycled-content materials are not readily available and their required use could have an adverse impact on the service provider being able to comply with the completion of the contracted worked with in the time specified in the contract.

2.1.4.15. Service providers shall obtain a written waiver from the CO if unable to comply with Green Procurement requirements.

2.1.4.16. All cardboard, paper, metal, wood (such as pallets) produced as a result of service provider actions shall be recycled at the Lackland AFB Recycling center; or recycled by the service provider.

2.1.4.17. The service provider shall comply with all applicable provisions of the Storm Water Pollution Prevention Plan, including the development and implementation of best management practices to prevent any contamination of storm water runoff from the service provider’s work sites. The service provider shall become an active participant in the Lackland AFB storm water pollution prevention program, and shall not undertake any practices that would lead to violation of provisions of the Lackland AFB storm water discharge permit.

2.1.4.18. The service provider site manager shall complete Lackland AFB Storm Water Pollution Prevention training by way of the ESOHTN.

2.1.5. Occupational Safety and Health:

2.1.5.1. Establish a safety and occupational health program consistent with requirements of the Occupational Safety and Health Administration (OSHA), Title 29, Code of Federal Regulations. The service provider shall also provide personnel protective equipment and training consistent with applicable standards. The service provider shall comply with all national/local fire codes and policies as needed to protect AF resources (facilities, equipment, and AF personnel).

2.1.5.1.1. The service provider shall notify the COR of any malfunctioning government furnished equipment (GFE) requiring evaluations other than the annual surveys.

2.1.5.1.2. The base Bioenvironmental or Safety office shall, for the sole purpose of protecting Government personnel and resources, perform assessments of government furnished facilities (GFF) and GFE. The service provider shall make, equipment, and personnel records available for these assessments.

2.1.5.1.3. Immediately report all mishaps involving serious personnel injuries, fatalities, and/or government property/equipment damage occurring on the job to the wing safety office (37 TRW/SEG) and the COR office. Service provider personnel shall submit to toxicology testing consent by the government, when their actions or inaction in the commander's judgment shall have been a factor in the mishap sequence. The service provider shall fully cooperate with any Air Force led safety investigation and shall not disturb the mishap scene until proper officials authorize movement. The service provider shall put approved impoundment procedures in effect if required or directed.

2.1.5.2. Coordinate any activity performed by the service provider that has the potential to expose DoD or other personnel to chemical, biological and/or radiological hazards with the base Bioenvironmental Engineering Flight prior to performing the activity.

2.1.6. Service Provider Contingency Requirements: PERFORMANCE OF SERVICE DURING

CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS

COMBATANT COMMANDER shall be the same as stated in this work statement. The CO shall notify the service provider and negotiations shall be made at this time concerning cost adjustments to support the mission.

2.1.7. Emergency Plans and Services: The service provider shall respond to actual disasters IAW local and state directives.

2.1.8. Technical Guidance: All services shall be performed in accordance with applicable DoD, AF, MAJCOM, base, unit directives and TOs as well as federal, state, and local laws and regulatory requirements.

2.1.9. Required Reports, Meetings, and Collateral Duties:

2.1.9.1. Performance Meetings: The service provider shall meet, as requested, with the FC/FD, government CORs and CO to promote a “partnership relationship” in identifying and resolving performance issues or concerns. The service provider shall be required to meet during the first month of the contract and as often as necessary thereafter, as determined by the CO. However, upon service provider request, a meeting shall be held whenever a Contract Monitoring and Surveillance Report are issued.

2.1.9.2. Quality Assurance Report: The service provider shall provide (as a minimum to COR and user) a monthly summary per the format provided in AFI 21-101, AETC Sup to 21-101 and IAAFA 21- 101 and the guidance in this work statement.

2.1.9.3. Maintenance Schedules and Summaries: The service provider shall provide:

2.1.9.3.1. A monthly schedule of equipment maintenance and paint plans.

2.1.9.3.2. A monthly summary and report of completed maintenance and in-commission rates for assigned

AGE/SE.

2.1.9.3.3. A weekly status of in-commission rates for GITAs TAA, mock-ups, training aids and AGE/SE.

2.1.10. Communications: The service provider is expected to provide professional communications that meet the standards of AFM 33-326, Preparing Official Communications, AFH 33-337, The Tongue and Quill, AFI 33-332, Privacy Act Program, and wing/group/squadron staff writing guides. The contract manager and alternate are expected to possess the necessary skills and experience to meet standards using the applications of Microsoft Word, PowerPoint, and Excel.

2.1.11. Records Management and Administrative Support: The service provider shall:

2.1.11.1. Ensure all official government-owned records received and created for the government are maintained in accordance with established Federal Records Act, Public Law 81-754, DoD and Air Force directives listed in Appendix 2B.

2.1.11.2. Manage all vital records per AFI 32-4001 in the event of a disaster, natural or otherwise.

2.1.12. Service Provider Furnished Services, Equipment, Property, Supplies, and Vehicles:

2.1.12.1. Service Provider Vehicles.

2.1.12.1.1. The service provider shall provide one (1) pickup truck to be used for transporting equipment and other miscellaneous items to facilities on and off base. The vehicle shall be capable of towing 9,000 pounds and have required features to properly and safely tow equipment. The service provider shall pay for the cost of fuel.

2.1.13. Government Observations/Surveillance: The FC is responsible for continuous surveillance of the service provider’s performance under this contract. The commander shall exercise these responsibilities through government quality assurance personnel and frequent visits by wing/group staff, USAF/AETC Inspector General, USAF/AETC staff agencies, and other authorized government personnel who shall be permitted to observe service provider operations as necessary to ensure that the contract standards and performance thresholds are met. COR shall document all observations and all efforts shall be made to notify the on duty supervisor at the time of observance. The contract manager shall be provided a copy of all observances for review by the COR or representative.

2.1.13.1. Performance Evaluation. The Government shall evaluate the service provider’s performance under this contract using the service provider’s QC Program (plan); this work statement; service provider’s instructions, regulations, government instructions, regulations and manuals (or portions thereof), applicable technical orders, surveillance techniques, performance thresholds listed in the Service Delivery Summary (SDS), and QCSP. The Government shall evaluate the service provider’s adherence to the requirements of this contract utilizing periodic inspection methods, customer complaints, and surveillance utilizing a Quality Assurance Surveilance Plan (QCSP) consisting of inspection guides and procedures specified in AFI 21-101. All areas of the contract are subject to government surveillance.

2.1.13.2. Technical and Observation Work Area Inspections. The Government shall conduct surveillance and rate the service provider’s performance based on provisions of this contract and the technical inspection and observation area requirements defined in AFI 21-101, its AETC supplement, and IAAFA 21-101. Increased inspection frequencies shall be implemented at the discretion of the FC/FD or the COR. The Government shall use provisions and performance thresholds of this PWS and the inspection criteria and discrepancy baselines listed in AETC Supplement to AFI 21- 101 and PP when determining evaluation ratings.

2.1.13.3. Contract Performance Evaluation Report (CPER). The Primary COR shall initiate a CPER and forward them through the FC/FD to the CA/CO for action any time during a surveillance period that the results of government surveillance show that the service provider has not met a performance threshold, specific requirement, or standard identified in this PWS. Prior to initiating a CPER, COR shall investigate to ensure that failure to meet a threshold or standard is not government caused. At the discretion of the CA/CO, the CPER shall be forwarded to the contract program manager or corporate headquarters. The service provider response to the CA/CO shall explain the specific reason for not attaining identified standard(s) and shall include actions taken to prevent recurrence. Service provider corrective actions shall not task the Government in any way and shall not be used as a basis to justify future noncompliance with the standards/requirements without written approval from the CA/CO.

2.1.14. Service Provider Mobilization/Changeover: Phase-In/Orientation Period. The service provider shall submit all necessary forms for employee identification badges and security clearances in advance of performance starting. It is anticipated that the service provider w i l l be allowed access to the base two (2) weeks prior to start date. The service provider will have access to facilities;

however, such access shall not interfere with the production efforts of current service provider.

Arrangements for access to the government facilities shall be through the contracting officer.

2.1.15. Facilities Management/General Housekeeping: The service provider shall co-utilize the facilities and work areas with assigned instructors and faculty. It is the service provider’s responsibility to ensure the area being used for maintenance is cleaned after all maintenance actions are completed.

During maintenance of aircraft and training aids the service provider shall ensure the area is maintained to Air Force standards.

2.1.16. Financial Management: The service provider is responsible for managing the funds and resources entrusted to accomplish mission performance. Supply discipline and budget monitoring shall be practiced. It is the project manager’s responsibility to inform the government of pending shortfalls or overages in funding and other fiscal requirements. The project manager shall meet squadron timelines and templates for providing fiscal planning data and products. Further, the project manager shall provide budgetary information during monthly performance meeting.

2.1.16.1. Parts and Equipment Purchases. All purchases of parts, supplies, or equipment items that exceed $250.00 shall be coordinated with and approved by the government primary (COR) or the functional commander/director (FC/FD) prior to obligating funds.

2.1.16.2. Reimbursement of Supplies: The service provider shall provide a micro-purchase program to procure maintenance related supplies, equipment, and non-recurring non personal services authorized in AFI 64-117, Chapter 2, and authorized as purchases using appropriated funds (reference AFI 65-106, Appropriated Fund Support of Morale, Welfare, and Recreation (MWR) and Non-appropriated Fund Instrumentalities (NAFIS) and AFI 65-601, Vol. 1, Budget Guidance and Procedures).

2.1.16.2.1. All purchases over $250 per day shall be approved by the COR prior to purchase. Purchases of less than $250 per day can be made without prior approval for parts/supplies needed for maintenance and is not intended for equipment or inventory type items. The approval process for these purchases shall be verified in the end of month report. The government shall not reimburse the cost of materials, if upon review, are found to be available through the supply system, or were not approved in advance of the purchase.

2.1.16.2.2. The service provider shall develop a directive outlining micro-purchase program procedures within their organization.

2.1.16.2.3. The service provider shall keep all original purchase documents. A copy of these documents shall be provided to the COR with the invoice pertaining to the purchased items at the end of each calendar month or upon request by COR personnel. Failure to submit the proper documents shall be the basis for withholding reimbursement.

2.1.16.2.4. All micro-purchases shall be procured and paid for by the service provider. The service provider shall be reimbursed by the government for these purchases under designated Contractor Line Item Number (CLIN), with the exception of those assets and services identified as included in the contract price. Reimbursements are not entitled to G&A, overhead, or profit. Discounts and rebates on items provided to the service provider shall be credited to the government.

2.1.16.2.5. All assets and service deliveries procured by the micro-purchase program shall immediately convert to government ownership upon delivery or acceptance.

2.1.17. Automated Maintenance Information System (MIS): The service provider shall use the Air Force approved MIS or other government designated maintenance information system to record maintenance in accordance with AFI 21-101, AETC Supplement, IAAFA 21-101 and the 00-20-series TOs. The system currently in use at Lackland AFB is the Integrated Maintenance Data System (IMDS)- Central Data Base (CDB). The service provider shall designate an individual(s) as the MIS point of contact to the database management office and the COR. The service provider shall provide an updated designation as changes occur.

2.1.18. Training: The service provider shall formulate and submit to the CO a comprehensive Training/Qualification/Certification Plan for its employees to ensure a fully qualified workforce throughout the life of the contract. The service provider is responsible for training, qualifying, and certifying of personnel for specific job tasks. The service provider shall comply with and utilize existing task qualification and training standards contained in AF technical orders, instructions, regulations, publications, manuals, etc. In the event a task standard does not exist, the service provider shall develop standards that reflect personnel qualification levels commensurate with specific tasks on aircraft and associated equipment maintenance. These standards shall parallel those acceptable to the Air Force and commercial aircraft and/or avionics industry, subject to review by the COR, FC/FD, and acceptance by the CO. If the service provider revises it at any point during the contract life, it shall again be submitted to the COR, FC/D, for review and to the CO for acceptance/approval prior to implementation.

2.1.18.1. As a minimum, the training plan shall meet the requirements of AETC 21-112, AETC Civil Service and Service provider Aircraft Maintenance Training Programs, and include the following:

2.1.18.1.1. A detailed description of how the service provider shall ensure a fully qualified workforce throughout the life of the contract.

2.1.18.1.2. Specific milestones, frequencies and (or) intervals as to when training, qualification or certification shall occur.

2.1.18.1.3. Specific methods and procedures as to how training, qualification or certification shall be accomplished.

2.1.18.1.4. Specific tasks or areas in which training, qualification, or certification shall be accomplished.

2.1.18.1.5. The level or extent to which personnel shall be trained, qualified or certified.

2.1.18.1.6. The number and positions of those personnel who shall conduct training, qualification or certification

2.1.18.2. Training records that shall be utilized and documentation procedures. Training records shall specify on- and off- equipment maintenance and specific qualifications (i.e. remove and replace;

calibrate, align, perform operational checks, etc.)

2.1.18.3. Individual training records shall be maintained showing training, qualifications, and certification for each employee. As a minimum, those records shall contain all systems on which the individual is qualified to perform maintenance, the name of the individual that provided the training or certification, and the date training was conducted/completed. Training records shall be maintained by the service provider and made available to the Government upon request. Employees with extensive documented experience do not need additional training if the supervisor reviews the employee’s qualifications, annotates the qualifications in the training record, and certifies the employee is authorized to perform maintenance. Special certified/critical tasks shall still require training.

2.1.18.4. The service provider shall ensure personnel required to perform tasks identified as special certification tasks in AFI 21- 101, AETC Supplement 1 and IAAFA 21-101, meet the minimum prerequisites listed and that they are trained and certified per the procedures outlined in those directives.

The service provider’s procedures for certifying employees on special certification tasks shall be outlined in the training plan.

2.1.18.5. The service provider shall ensure personnel are provided training for ancillary requirements associated with on and off equipment maintenance to include fire extinguisher, hazard communication (HAZCOM), and other appropriate training.

2.1.19. Maintenance Management (General):

2.1.19.1. The service provider shall adhere to the procedures for maintenance supply support contained in the Maintenance Supply Support chapter of AFI 21-101, IAAFA 21-101, AFMAN 23-110 and AETC Supplement(s) to those directives. As a minimum, the service provider shall utilize the maintenance repair/supply delivery priorities; parts ordering procedures; work order residue shelf life procedures and requirements; equipment item procedures; supply point procedures; supply product use; special purpose recoverable authorized maintenance (SPRAM) procedures (if applicable); TCTO procedures;

work center supply management procedures; local manufacture procedures; DIFM procedures;

maintenance turn-in to supply procedures; and MICAP processing.

2.1.19.2. The service provider shall establish procedures for impounding aircraft and/or equipment when required in accordance with the Impoundment Procedures chapter of AFI 21-101 a AETC Supplements.

2.1.19.3. The service provider shall establish and utilize an effective tool and equipment management program that meets the objectives and requirements of the AFI 21-101, AETC Supplements, and IAAFA 21-101. The program shall be designed to prevent and eliminate FOD to aircraft, engines, training and support equipment, and reduce costs through strict effective control and accountability of assets. The program shall be outlined in a service provider directive or regulation.

2.1.19.4. The service provider is required to use a Tool Accountability System (TAS) i.e. TCMax for tool accountability.

2.1.19.5. Establish and maintain an effective self-inspection program in accordance with AFI 21-101, AFI 90-201 and AETC Supplements.

2.1.19.6. Ensure technical orders and publications furnished by the government are maintained and kept current in accordance with AFPD 21-3 and 00- series requirements, and to set follow on requirements as requirements change.

2.1.19.7. The service provider shall maintain a Custodian Authorization/Custody Receipt Listing (CA/CRL) account for equipment/tools used to accomplish required maintenance IAW AFMAN 23-110.

2.1.19.8. Miscellaneous Aircraft Services

2.1.19.9. The service provider shall provide aircraft towing as required and per the requirements of Air Force Occupational Safety and Health (AFOSH) directives, TOs, and base directives. The service provider shall not tow aircraft unless all necessary requirements mentioned above are met or waived by required authority when a waiver option is approved by regulation.

2.1.19.10. Maintain equipment IAW USAF technical order. For example; paint aircraft chocks, storage boxes, and foreign object containers, and manufacture static grounding cable and paint their reel holders

2.1.20. Equipment Maintenance: The service provider shall maintain aerospace ground and support equipment (AGE/SE) per the AGE flight requirements listed in AFI 21-101, IAAFA 21-101, AETC Supplements, TO 00-20-1 and all other applicable AF TOs. The service provider shall maintain AGE and assigned support equipment in-commission and available at a rate of no less than 90 percent monthly. This rate is determined by dividing the total quantity of serviceable and available AGE and support equipment by the total assigned and shall be determined as a monthly average. The average is determined by performing a daily calculation on each operations and maintenance (O&M) day and then dividing the sum total of those averages by the total number of O&M days in the month. In-commission is defined as serviceable for intended use with no Red-X discrepancies. Available is defined as available for use. Additionally the service provider shall:

2.1.20.1. Pickup, deliver, troubleshoot, repair, modify, inspect and perform corrosion control and servicing of assigned powered and non-powered AGE and SE. All maintenance actions shall be performed in accordance with applicable Air Force TOs and documented in MIS IAW TO 00-20-2.

Service inspections on powered AGE shall be performed and documented IAW applicable TOs with engine hour meter readings entered in Section II of AFTO Form 244.

2.1.20.2. The service provider shall pre-position serviceable Powered AGE at the request of the COR/instructor no sooner than 1 hour prior to course needs and no more than 24 hour notice.

2.1.20.3. Schedule and update AGE/SE inspections and paints in accordance with the Maintenance Scheduling chapter and the Maintenance Squadron chapter, AGE scheduling paragraph of AFI 21-101, IAAFA 21-101 and AETC Supplements and applicable TOs. As a minimum, the service provider shall develop and publish a monthly schedule of AGE inspection and paint requirements.

2.1.20.4. The service provider shall coordinate with the COR the paint of 1 AGE/SE item per month (as necessary). Painting facilities are not provided by the government. The units to be painted shall be identified in the monthly schedule and approved by the COR. All AGE/SE painting, markings/stenciling and tone down requirements shall be IAW TO 35-1-3 and T.O. 1-1-8.

2.1.20.5. Wash all support equipment (interior and exterior) during phase inspections, as required by TO 35-1-3, or quarterly if no requirement exists.