Atch_5_Historical_Data_Revised.pdf
PDF 33 KB Posted
- Attached to
- Patient Appointment Services Federal contract opportunity
- Solicitation number
- FA3010-18-R-0002
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Revised Historical Data
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment-_Questions-4.pdf | ||
| 0003.pdf | ||
| Conformed_1449_through_amendment_2.pdf | ||
| Amendment_Questions.pdf | ||
| Amend_2.pdf | ||
| Atch_3_PP_References.doc | DOC document | |
| Atch_1_PWS_revised.pdf | ||
| Atch_2_Wage_Det-_New.pdf | ||
| QUESTIONS.pdf | ||
| Amendment_0001.pdf | ||
| Atch_1_PWS.pdf | ||
| Atch_5_Historical_Data.pdf | ||
| FA301018R0002.pdf | ||
| Atch_3_PP_-_References.doc | DOC document | |
| Atch_2_WAGE_Det.pdf | ||
| Atch_4_PP_Questionnaire.docx | DOCX document |
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Text version
Patient Appointment Services Historical Data
Attachment 5
FA3010-18-R-0002
Fiscal year Number of calls
12 134,124 13 159,174 14 150,996 15 133,882 16 123,204 17 134,640
Historical data 1 Jan 17-31 Dec 17 (this is a calendar year- not fiscal)
Annual Total calls: 135,916 Annual Abandoned Calls: 2,754
Annual Total calls answered: 133,162 Annual Calls that do not result in appointment: 28,404 Annual Telephone Consults (T-CONs) 33,271 Annual All refused Appointments: 12,191 Annual Total Appointments Booked: 50,897 Annual Outgoing second attempt calls: 5,500
Annual Appointment Transactions: 263,425
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