QASP.doc

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

INTEGRATED SOLID WASTE/RECYCLING COLLECTION AND DISPOSAL

11th Civil Engineer Squadron/CEOES

JOINT BASE ANDREWS MD 20762-5000

Revised: 12 Feb 2015

1. OBJECTIVE. The contractor shall furnish the personnel, services, equipment, tools, materials, vehicles, facilities supervision and other requirements necessary for, or incidental to, the performance of work set in accordance with (IAW) the Performance Work Statement (PWS). This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate Contractor performance at Joint Base Andrews (JBA), MD in accordance with federal, state, Department of Defense (DoD), local commercial regulations, standards, and practices. The role of the Contracting Officers Representative (COR) is to ensure contract standards are achieved.

2. MULTI-FUNCTIONAL TEAM (MFT) GOALS. COST SAVINGS. Ensure that every day commercial business practices are utilized to the maximum extent possible.

2.1 EFFICIENCIES. Ensure that all team members are available on an as needed basis to resolve pending issues.

2.2 IMPROVED CUSTOMER SERVICE. Ensure immediate attention to the needs of the customer. Users shall have access to the COR by calling the Civil Engineer Customer Service at 301- 981-5151.

3. MFT ROLES AND RESPONSIBILITIES.

3.1 CONTRACTING OFFICER (CO)

3.1.1. The CO is the only individual authorized to enter into, administer, and/or terminate contracts and make related determination and findings.

3.1.2. The CO is the only individual that is authorized to delegate (delegation must be in writing) specific contract administration duties to other individuals.

3.1.3. The CO ensures oversight and control of contracting actions.

3.2. CONTRACTING OFFICER REPRESENTATIVE (COR)

3.2.1. COR shall be familiar with contract terms and conditions.

3.2.2. COR will request additional training, if needed, from the CO.

3.2.3. COR shall monitor the contractor’s performance in accordance with this Quality Assurance Surveillance Plan (QASP), evaluate the contractor’s performance and report the results in a monthly report, citing contractor deficiencies and providing specific details of each deficiency cited. The COR shall note and document acceptable and unacceptable performance.

3.2.4. COR shall maintain a surveillance folder/binder containing a copy of this QASP along with surveillance reports, contract documents, and correspondence.

3.2.5. COR shall submit surveillance reports to the CO for review.

3.3. CONTRACTOR

3.3.1. The contractor shall control the quality of supplies or services.

3.3.2. The contractor shall tender to the Government for acceptance only those supplies and services that conform to contract requirements.

3.3.3. The contractor shall provide and maintain an inspection system or program for the control of quality that is acceptable to the Government.

4.STRATEGY, METHODS, AND TOOLS FOR ASSESSMENT.

4.1. Strategy. Ensure that the acquisition needs of our stakeholders are clearly defined and met in a timely manner.

4.2. SURVEILLANCE METHODS.

4.2.1.1. COMPLAINTS. The COR shall validate all customer complaints and notify contractor for correction. The COR shall not consider services to be conforming until all defects have been corrected.

4.2.1.2. INSPECTIONS. All inspections shall be no-notice.

4.2.1.3. REVIEWS. This will include copies of the original filled-in inspection sheets and a contractor produced tracking report on inspection outcomes.

4.2.2. SERVICES SUMMARY

5. MANAGEMENT APPROACH.

5.1. The COR shall evaluate the services required in order to ensure complete compliance.

5.2. Validated customer complaints shall not exceed the thresholds cited in the Services Summary for each performance objective. The COR shall notify the Contracting officer for appropriate action in accordance with FAR 52.246-4 Inspection of Services-Fixed Price, if any of the above service areas exceed the validated customer complaint thresholds.

5.3. The contractor shall produce a Quality Control Report citing: date of internal inspection, when completed, outcomes, and future preventative measures of inspection results. Contractor shall share any performance mechanisms/reports with the Government to ensure industry standards are met.

CYNTHIA KAHAHAWAI, CIV, DAF

Supervisor, Service Contracts

DOBIE R HOLMES, CIV, DAF

Contracting Officer Representative

SEAN KRISKO, CIV, USAF

Contracting Officer

KENNETH GRIMSLEY, CIV, DAF

Quality Assurance Program Coordinator